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3.6

Based on 700 opinions finded in 2 websites

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Nº 565 in 734 in Torbay

Nº 8 of 21 Fast food in Torbay

CUSTOMERS TALK ABOUT DISHES WITH..coffee

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Hi I only ran in because I had a allergic reaction to my menstrual pad, I wrote in my notes that could I please use the bathroom to solve the issue and the lovely woman working immediately let me use the bathroom with no trouble. Full definition of a girls girl and helping out a girly in need. Amazing staff I unfortunately didn't get her name but 10/10 thank you so much

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Dakota Wright . 2024-10-22

MORE AT Google

Great customer service. The staff are awesome and always go that extra mile to make you feel welcome

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Amber Chambers . 2024-10-20

MORE AT Google

We do day dates in our local Costa in Leeds and the atmosphere was the same in the Paignton cafe. We love going for day date breakfasts and also for coffee and cake. It's situated just right in Paignton for the footfall around when you have been walking around the shops to call in for a coffee and some Carrot Cake, yours is yummy. Friendly staff and helpful. Thanks Costa

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Ann Illingworth (Annie) . 2024-10-19

MORE AT Google

No toilet roll or hand soap in the toilet

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Tess Swain . 2024-08-09

MORE AT Google

Never enough staff always dirty tables not cleared often no clean cups poor coffee making skills

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Outside The Box . 2024-08-03

MORE AT Google

Go costa everyday like the Paignton one as can sit outside and watch the world go by

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Melanie F . 2024-07-25

MORE AT Google

Given the lack of food available and the astonishing amount of tables with empty coffee cups, plates.and trays scattered all around and the general unkempt appearance of the eating area one can only assume that this Costa in Victoria Street is in the process of closing down. If I am wrong then maybe a visit by Costa’s Area Manager would not go amiss to help rectify the state and cleanliness of the eating area of this particular outlet. Here’s hoping.

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NickMizuno . 2024-07-15

MORE AT TripAdvisor

Staff oh so freindly and its nice to be remembered.

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Jean Evans . 2024-07-05

MORE AT Google

Great service and excellent food and drinks.

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Carol Washington . 2024-07-05

MORE AT Google

Was like walking into a fridge at this costas. Im not against air conditioning but this was ridiculous.

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Ian Wood . 2024-07-02

MORE AT Google

Good service I was on Holiday I used this Costa Coffee outlet staff was very friendly

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Mark Gregory (Gazza) . 2024-06-17

MORE AT Google

I just want to say thank you to Kelly for such a wonderful service. She was on shift 13th of June at 11am and was serving me. She has red hair and is very friendly. I had a terrible experience at this coffee shop last month but today the place was clean and Kelly was excellent not just to me but other customers. Thank you Kelly

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Ewelina C . 2024-06-13

MORE AT TripAdvisor

It was late in the afternoon so most independent coffee shops were closed therefore had to use Costa. It appeared only 2 staff on duty but the queue was quickly dealt with in a friendly manner. Unfortunately tables had not been cleared or cleaned and there was litter on the floor. The cappuccino was nice.

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David Crouchen . 2024-06-04

MORE AT Google

Usual offer. Long cafe with plenty of seating

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Marc Wilson . 2024-05-10

MORE AT Google

The coffee shop was so messy. Empty glasses and cups on every table. Unpleasant experience... We had to move the pottery onto a different table to sit in there. The toilet was also dirty. It's a shame as I feel the service and the standards have gone down so much...

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Ewelina B . 2024-05-03

MORE AT TripAdvisor

Caught the manager talking dirty behind people's back very unprofessional disgusting behaviour. What a horrible nasty person

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Kale . 2024-04-20

MORE AT Google

I overheard the manager name a customer as a heroin addict and to watch out for. None of this is true and would like to know the manager got removed for a more polite respectful and responsible person.

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Deadprez loud press . 2024-04-20

MORE AT Google

Too expensive. Coffee quite strong.

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Roger Philp . 2024-03-31

MORE AT Google

Overworked staff, unable to clean the tables so looked unkempt.

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Martyn Honeywill . 2024-03-22

MORE AT Google

We love Costa the last few weeks we not be able have coffee due to the lift not working

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Marlane Maddock . 2024-02-08

MORE AT Google

Absolutely appalled by the service I recieved , would give 0 stars if possible . I was greeted with negativity and anger from the staff working here , being asked to leave as soon as I stepped through the door . (As soon as my friend said he was buying something her whole attitude towards our group changed and was a stark comparison to the indescribable hostility we received a few moments prior ) .

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Samuel Hancock . 2024-01-02

MORE AT Google

Member of staff lovely. Friendly and helpful. Great piece of cake!

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Karen Salter . 2023-11-06

MORE AT Google

This is the worst Costa coffee shop we have ever been in, every table was dirty and full of trays with cups and plates on, there were 2 members of staff, neither of which had any intention of clearing any tables for customers to sit at. We had to clear a table ourselves in order to sit down, as did every other customer who entered and chose to stay, some chose to leave upon seeing the state of the place. Very disappointing!

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kellyd77 . 2023-10-01

MORE AT TripAdvisor

The 2 overworked girls were very pleasant, but didn’t have time to clear any tables. For the 35 minutes l was there today 70% of the tables were cluttered with dirty cups, plates, trays etc

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Jenny K . 2023-09-28

MORE AT Google

Never have I been in such a dirty costa every table was full of cups etc.customers werehaving to empty tables themselves so that able to sit.staff was not interested in assisting anybody.

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John S . 2023-09-28

MORE AT TripAdvisor

I had the pleasure of popping in here today.... staff was absolutely fabulous.... drinks was lovely and hot... will definitely be visiting again... thank u :)

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Jojo W . 2023-07-28

MORE AT TripAdvisor

Charged me £14.40 for one caramel latte what a scam!!!!!!!!

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Gracie Adams . 2023-07-06

MORE AT Google

Popped in for a cosy coffee with my family. Long wait at the counter for drinks and then really hard to find a table that had been cleared and cleaned. There were about 4 or 5 comfortable looking seating areas but the rest weren't as nice or comfortable. There are toilets but again they hadn't been attended to.

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The Jammo . 2023-07-04

MORE AT Google

Friendly,speedy service! Super tasty iced cappuccino with the perfect amount of creamy froth on top!! Loved itxx😋

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Carol Ramsell . 2023-06-29

MORE AT Google

I witnessed the manager completely dis regard a gentleman's complaint about the 20 minutes he was waiting when he also pointed out people jumping the queue they said this was acceptable. The manager looked to belittle the poor man who had his son with him. I'm still in shock seeing what happened. One person serving while the rest was chatting away. Disgusting

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Summer Brewer . 2023-06-21

MORE AT Google

I want to kick myself as I can’t remember the ladies name but recently I suffered a loss of my dog and went in for a coffee. I was very emotional and she came and served my coffee to the table and kept checking on me. The following week I went back in, she remembered me and asked after me and how I was doing. She is an absolute star and a credit to Costa along with the rest of the team. How they cope with such short staff I have no idea, but come what may, the girls always have a smile on their face and are willing to bend over backwards for you! X

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Nicky Alan . 2023-06-21

MORE AT Google

Absolutely shocking how that coffee shop is allowed to work under the costa brand makes costa look a shambles. Worst costa in the uk

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Brinley Coombe . 2023-06-20

MORE AT Google

Hubby had a coffee which was very hot and I had a bubble tea. Sausage baps were very hot too 😋 👍👍

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Mary Osborne . 2023-06-15

MORE AT Google

Large coffee & small tea £6.35. Far too expensive nothing more than a blatant rip off. Avoid.

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John Smith . 2023-06-15

MORE AT Google

Always a pleasure walking into this store as even when busy the staff greet with a smile

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Jan Collier . 2023-06-13

MORE AT Google

Clean tidy coffee shop. Staff friendly helpful

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Robert Page . 2023-06-07

MORE AT Google

Coffee good when got served to much talking not enough serving

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trev hughes . 2023-06-05

MORE AT Google

Love costa coffee gd staff In the shop

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Chris Davis . 2023-05-29

MORE AT Google

Extremely busy place. Staff extremely friendly, helpful and efficient. Plenty of space inside as well as limited outside seating. Extended wait from the doorway but no complaints as it was lunchtime so much food and smoothies were being done.

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Shirley Cooke . 2023-05-24

MORE AT Google

Polite staff and very helpful. Quick service. I love Costa

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Romayne Stubbs . 2023-04-29

MORE AT Google

I love Costa coffees and teas, and I try to go whenever I can and order a cappuccino coffee and drink it in peace. Also, hot sandwiches at lunchtime are a good option as a small lunch. 8th April 2023

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Meha .A . 2023-04-08

MORE AT Google

Had takeaway hot chocolate and coffee. Lush and was too hot to hold the cup!

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Bryie F . 2023-03-13

MORE AT Google

I had coffee it was nice but the price was off-putting. I wouldn't go there regularly just now and again.

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Dave Langdon . 2023-01-21

MORE AT Google

Great food, drinks and customer service.

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Charlotte Campion . 2023-01-13

MORE AT Google

Best coffee shop in Torbay. Staff are extremely friendly and welcoming.

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Simon Davidson . 2022-12-21

MORE AT Google

Me and my friends come in everyday after college and one staff member in particular (nathan) always makes our day, he is kind and funny and clearly loves what he does and he makes the best coffee/hot chocolates.

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X7291DJjessical . 2022-11-28

MORE AT TripAdvisor

Just popped in for quick drink after a long drive down to Paignton

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Paul Smith . 2022-11-08

MORE AT Google

I visited this one this summer ( September 1st ) while waiting for my bus to go to Kingswear for a ferry to visit Dartmouth.( I had about 45 to 50 minutes to kill ! ) There was a queue inside w/ about 7, 8 people waiting in the line .I joined 'em to get my vegan smoked ham/ cheese sandwich & hot tea.There were 3 female workers working there. They were all friendly ,but taking too much of time got me nervous if I'd miss my bus !! I am Japanese ( means I got a great patience myself ! )who's from L.A.& saying to myself if this was in L.A.,someone was gonna start complaining to 'em that they were taking way too slow !! Lol. But,you know ...Brits are so good at that !! NO ONE complained ,or made faces !!! Lol.😅 I was impressed / so shocked by that !! Lol.Thank God I made it back to the bus station in time !! If it was another 5 minutes later,I would had missed my bus ! Lol. The sandwich / tea were very good ,btw. I find it better when it's toasted ! ( heated up ) It's still good cold ,I had it before. But,when it's heated up , the vegan cheese melts a little & tastier that way ! So, I recommend others to ask it heated up for 'em ,too ! I really liked Costa & Gregg's in U.K.,btw .!! I don't drink coffee ,but I should had to see ,I was gonna ,forgot !! Lol. I wanted to see if they were much better than Starbucks as other reviews said !? I bet they are !! I really enjoyed visiting a few Costa coffee shops & Gregg's while I was in Wales / England this summer !! To watch how locals were & get the locals vibe in the cities/ towns ! I heard they stopped cream teas ,though !? A bummer !! Or,maybe it was just the particular one at Friars walk, Newport Wales.?? I recommend this shop ,but not if you are in a hurry !!

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Spark _ . 2022-09-27

MORE AT Google

Lovely staff who seem happy to serve. There is a reasonable amount of seating inside and outside. The entrance and counter gets very crowded when it is busy and service can take a bit of time. Buy a reusable mug and get a free mug of coffee after every 4 purchases.

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Dominic Squibb . 2022-09-27

MORE AT Google

Good quick polite service, in a clean cafe

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glynwood jose . 2022-09-10

MORE AT Google

Very busy part of the day, staff coped admirably, good cup coffee

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glyn jose . 2022-09-02

MORE AT Google

Busy on arrival, had 6 customers in front. Service sadly was slow due to short staff, so it took almost 20 minutes to be served, as some orders had food as well. Staff were friendly and apologised for the wait. Once served there was a back log of 2 orders before I received my order. If they weren't short staff, I would have given a higher rating.

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Modelangel . 2022-08-02

MORE AT Google

Great Costa Coffee always on point in full tradition of the brand 👌

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David “Gel” Eden . 2022-07-08

MORE AT Google

Got served by Kesia. She was so lovely and helpful. Place is clean and has a lovely atmosphere.

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Ushna Amir . 2022-06-22

MORE AT Google

I went in with my partner and son to meet our friends was a nice experience a bit of banter and friendly staff then they made sure everything was okay would deffo go again

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David Shute . 2022-06-08

MORE AT Google

Far too busy especially when the manager forgot to swipe my costa club card!Also customers having to clear their own table before they can sit down!

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THE KEYHOLE . 2022-05-17

MORE AT Google

Staff to busy chatting tables not been cleared queue was right back in all costs and it shame hope see better next time I'm back sorry guys you let the team down

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Tony Whyberd . 2022-05-01

MORE AT Google

Normally have a salted Carmel frostine with coffee but this one I have just bought tastes like water.

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Janet Commander . 2022-04-30

MORE AT Google

Service very slow, the 2 ladies behind the counter were more interested in chatting and preparing pick up orders, than actually dealing with the queue at the counter.

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martin ellis . 2022-04-30

MORE AT Google

Although we have been here many times, I was disappointed, because they were lacking in staff members which meant we had to have our drinks in take away cups which is ok if you pay take away prices but we didn't. Also the toilets needed a clean

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christinanG1917BK . 2022-04-12

MORE AT TripAdvisor

Always exceptional service, everyone is lovely here! Special thank you to Steph for always amazing iced almond cortado!

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Ewa Sawicka . 2022-04-01

MORE AT Google

excellent staff and management

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david regan . 2022-02-10

MORE AT Google

Just how Costa's always are, basic with cold 'hot' chocolate

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Alison Evans . 2022-02-01

MORE AT Google

Ordered a black coffee but was given white coffee. They did change it OK. Rushing around and not listening to the order

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Ian Goddard . 2022-01-27

MORE AT Google

Same as any other, clean and tidy

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Wayne Barlow . 2022-01-15

MORE AT Google

Great customer service always happy and making conversation

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Scott Winters . 2022-01-01

MORE AT Google

Very friendly but always understaffed. The attraction for me is that it's the same as every other Costa I have visited - you know exactly what you're going to get!

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Leslie Kirkpatrick . 2021-12-29

MORE AT Google

Lovely friendly and happy staff 🥰

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Toria J . 2021-12-09

MORE AT Google

Love the millionaire slice and a nice cup of tea

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Barbara Hocking . 2021-11-28

MORE AT Google

Usual good Costa food and drink. Many hidden calories. Seating area clean and well kept. Usual disgusting unisex toilet.

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Suzanne Nelson . 2021-11-17

MORE AT Google

Always used to go in this costa as the staff were lovely. Went in there today around 4pm and was shocked by how rude the girl serving was! Very unfriendly when taking our order, then on leaving I took our empties to the counter to save them having to clear it and on asking where she would like me to leave it, she barked, put it on the side! Would understand a little if it was busy but that was not the case. I definitely won't be returning to that shop and will just travel a little further to the new one in paignton where all the staff are lovely.

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sam19362008 . 2021-11-06

MORE AT TripAdvisor

Avengers Costa, not much to say. Staff were nice but the layout is not great and atmosphere was off

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Meaty Fishman . 2021-10-31

MORE AT Google

Great service and lovely food and drink kept at Costa s high standard. Very clean and staff friendly and accomodating to please. Keep up the high standards.xx

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Daniella Teague . 2021-10-08

MORE AT Google

Coffee as you would expect at Costa.

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Eric Holland . 2021-10-03

MORE AT Google

Very well situated in the heart of Paignton. Very good quality and service.

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Robert Britton . 2021-09-15

MORE AT Google

The staff there are always friendly and always up for a laugh with customers.

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Em . 2021-09-12

MORE AT Google

As ever, friendly staff, good service and coffee

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Malcolm Parkes . 2021-09-10

MORE AT Google

Nice they made me my costa-light

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Rose Mabbott . 2021-09-08

MORE AT Google

Good food and drink and would get the usual five stars had they been a bit faster.

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Andy Gibbo . 2021-08-19

MORE AT Google

Mostly miserable staff who hate people but hey ho

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Ashley Jade . 2021-08-18

MORE AT Google

early morning rush but still the loveliest Ice Vanilla Latte i could have hoped for :)

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Bambi Burrows . 2021-08-14

MORE AT Google

Great customer service under pressure and training. Long wait but understandable.

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Graham Allen . 2021-08-12

MORE AT Google

Excellent clean venue with very friendly staff. Thank you to the lady who served us, Summer, who was very helpful. Will definitely go back soon. A*

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Helen Wheatley . 2021-08-02

MORE AT Google

Clean. Friendly hard working staff.

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Dave Phillips . 2021-06-26

MORE AT Google

Staff very polite and attentive great coffee and the lemon muffins were so fresh, we visit Costa all over the country and this branch is up there at the top.

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Stephen Pye . 2021-06-21

MORE AT Google

As Costa coffee shops are all clean and tidy, some i have been in haven't all got to friendly staff, this is one where not only clean and tidy the staff are very friendly and helpful will always have a chat with you 😀 therefore 5 star's to you all.😎😄

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886barriep . 2021-06-18

MORE AT TripAdvisor

Nice place ambushed by the seagul but was ok

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daniel douglas . 2021-06-15

MORE AT Google

Longest wait for a coffee & panini ever experienced we were 3rd in the queue and it took close to 20 minutes, every order took forever

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guitarman555 . 2021-06-07

MORE AT TripAdvisor

Covid spacing worked well. Coffee good.

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Barbara Drew . 2021-05-31

MORE AT Google

Friendly staff. Clean premises. Covid procedures complied with.

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Jackie Higgins . 2021-05-23

MORE AT Google

was really great service! a nice business lunch!

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Anarx Studios . 2021-05-14

MORE AT Google

It was still open and offered friendly service to 3 thirsty tourists where everywhere else was already shut. thanks!!!!

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Kevin Byrne . 2021-05-01

MORE AT Google

Lovely coffee! It also was good that was discount on a couple of cakes! Makes people buy them

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Nicky Forsey . 2021-04-13

MORE AT Google

Lovely helpful staff, especially steph M, thank you for looking after my belongings outside whilst I was in and my companion had to use the facilities in a hurry.

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Rachel Thacker . 2021-04-13

MORE AT Google

First of all I don't leave reviews on websites because society is frequently annoying me. So it's a big deal for me to write something like this. I came into to costa this morning with my mum at stupid a clock and I was grumpy. But after speaking to the 2 Ladies whilst ordering my mood was completely turned around! They really went out if there way to be friendly and their customer service was impeccable! I believe one of them was called Steph but I didn't catch the blonde ladies name (my bad.) But seriously it's so hard for anybody to even say one word in the morning usually, and these 2 had proper enthusiasm in their work. Id never really been in Costa Paignton even though I've lived in Torbay my entire life. Now I will be in there frequently, spending money and that's thanks to these 2. If you have a reward system I'd recommended both of these 2 to win something or just give them the raise because they really have earned it. THANKS YOU LEGENDS VISIT 6TH APRIL 2021

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patrickmF1282PK . 2021-04-06

MORE AT TripAdvisor

Ive always thought this was the McDonalds of coffee shops, which if it floats your boat may not necessarily be a bad thing. The queue yesterday was poorly managed - not enough staff to service or manage the line. Customers were pushing in. Went to Greggs which is far cheaper and has no queue at all.

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David . 2021-03-25

MORE AT Google

Late opening bank up the road from here so popped in to the local Costa as it was cold outside. It's an easy place for a single person to pop in to. I felt at ease here.

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Anita B-C (Neeta) . 2021-02-11

MORE AT Google

Helpful spaced out good coffee,alternative milks also central to town

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Iain Malcolm . 2021-01-09

MORE AT Google

Very friendly and polite staff, quick and efficient.

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Peter Pugh . 2020-12-22

MORE AT Google

Has been 5 stars since the day it opened

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Laura Goddard . 2020-11-14

MORE AT Google

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