Subway in Cherwell

Bread tasted stale, over all sandwhich wasn’t that nice

Ordered double meat. Didn’t come with double meat. Had already had to get a refund for another order subway messed up on the same day, and then they made another mistake.

learn to read the order - asked for toasted bread.

Frequently visit this Subway and the staff are excellent. The female members of staff and the management staff are excellent, friendly, engaging and always keen to serve. One male member of staff who isn't always so enthusiastic which is what prevents me from giving 5 stars for service at this time. The atmosphere is generally calm and relaxed, aside from the odd rude customer and rowdy student, but the food is perfect every time.

delivery was due at 2:20 didn't arrive until 4 . food was ice cold . just not acceptable.

Ordered at 1:30, food delivered at 3:20 missing items and stone cold Inedible

Driver tried to deliver to wrong address.

Really good delivery today, no issues. Cheers

Never had a cold subway in my life, it was just like it’s come from the fridge, had never even been toasted. Hardly any meat in either sub just salad. Last two inches at either end just empty. Dreadful

Cut meatballs in half and didn't give enough.

Didn’t receive what was ordered - no extra cheese and was cold

Drink was in with the hot food so it was all cold??

Delivered to the wrong address

This is the best order ever what I get from here.. Keep this guy please!

Really good place to visit as always staff is really good and quick 👌happy with my purchase every time 👍🏻must go if you r in rush .

Received the completely wrong order I then rang the store and they refused to replace the order

Part of the order was missing. Food arrived cold. Bread wasn’t toasted as requested! Called subway banbury and they said they couldn’t send the items that were missing! Awful!

good food, the sides are delicious as well as the new mains, however my order may have been accidentally mixed with another as i didnt order jalapeno in mine, even though it was still good.

We come here every week with a student. The staff are always pleasant

Food was 45 minutes late and freezing cold. Half was missing.

Not washing hands before preparing food.Poor hygiene standard

Food arrived late and 1 wrong item.

no tracking available. app says food still being prepared, while it was being delivered

burn sub, lacked filling. cool chicken

Never delivered and struggling to get a refund

Always fresh hot and on time *****

I could not get my order and the delivery driver is not good i give him 0 ratting

forgot sweetcorn and crispy onions

lovely friendly and well mannered delivery man

Last week visited there it’s a good place to have food very friendly staff specially the lady who served me named harry on her batch she’s doing wonderful job and she was very calm and sweet when she served to me thanku

Orders double meat on the salad but it was a normal portion

Excellent work from delivery biker. Well done and have a great week.

Only on time because the changed the delivery time several times….

1st one Cold not toasted, hardly any salad and only a 6in for 2nd one when I ordered and paid for a foot long

Sent me the completely wrong sub to what was ordered…

Polite driver & quick delivery :)

Food was cold and missing items

Chicken in a vegetarian sub. I’m vegetarian🥲

Delivery was quick but food was very poor, nachos were all smashed n all over the place, n sub was burnt I don’t no that can even happen

ordered a TOASTED wrap. received a flaccid and limp one. tasted good but sadly, was not properly toasted.

Wrong food, delivered greggs instead of subway

nice delivery driver, food still warm

Didn't receive my doritos crisps

Courier at restaurant for 20 mins, delivery took way too long, driver simply passed order through window and food was stone cold. Very very disappointing service and not happy

There was hardly any filling an my meatball sub hadn’t even been toasted it was freezing. When you spend £15 on a sandwich/sub I expect a lot better. Truly disappointing

I never got it, this is the second time this has happened this month, I've wasted so much money on food that I haven't received I'm honestly appalled.

Not a massive amount of chicken tikka but food arrived on time

Well what to say… clearly there are some “low intelligence workers” here. And that’s putting it nicely. Firstly, you get the sub wrong. Pay for a 12”, they’ll send you a 6”. They’ll then cremate the wrong sub roll for you too! How lucky are we! On the second sub… well let’s just chuck in what ever salad wasn’t listed shall we? Not what it says on the order! As for the wedges… I can only advise if your reading this, don’t bother as for the money your paying it’s not worth it!

Freezing cold food, terrible quality. Straight in the bin

Everything was fine, except for the 12 cheese bites there was only nine wouldn’t mind if I weren’t being charged £5 for them.

Great delivery driver. Veggies and sauce in the sandwiches were little in quantity

Bread was rock hard and potato wegies potion very small not done well

Wrong things in 1 sandwich other fine

Nice subway, chatty staff, had just a big salad and it was super fresh. Clean place.

Good food and arrived quickly and on time. Just that my wraps were missing two items I asked for which was crispy onions and poached egg which I payed for as an extra. Disappointed

Freezing the meatballs were frozen still

Food nice but again just too cold

One of the better ones that’s for sure

Ordered a salad box, the box is next to empty, ridiculous. Waste of money.

Driver was extremely late food had gone extremely cold by the time it was here

I watched on the map he went all over Banbury before coming here. Food was cold and not edible.

This food was such a disappointment. It arrived an hour later than I was told which meant I waited almost two hours for it. When it arrived, the sandwich was stone cold, even though I’d opted for it to be toasted. I paid extra for bacon and the entire sandwich had half of a tiny strip of bacon in. I also opted for vegan cheese (as lactose intolerant) and there was non in the sandwich. The hash browns had clearly been left for ages and were also stone cold and soggy. I’ve ended up binning the food which has left me hungry and fed up, as well as being £15.84 worse off. This is the first time I’ve used just eat and unless convinced otherwise it’ll be the last. Also been put off ordering a subway again.

Arrived cold unfortunately but still tasted okay the cookies was amazing though and so were the pigs in blankets

Love this subway, Staff are always happy and chatty. The food is delicious everytime.

Terrible service, was so late, I got hung up oknwhen I called to ask where my food was and delivery driver was rude and couldn't care less

If I could give no stars honestly I would First off the staff struggle to understand what you are saying I asked for a bmt and a meatball and instead of doing meatballs he starts making a seccond bmt and uses the same bread when ur was pointed out which in itself is cross contamination. The lady who walked past had AirPods in chatting away and laughing with her friends on t phone, why allow ur staff to do this it’s painting a bad imagine for your store. Then to top it all off the lad who served me tried to tell me I can only use points for one sub and one side and tried to tell me it says it online which is a lie in itself. Then he changed his story and said he can do both sides and the one sub. Whole while he was giggling to himself thinking he was slick even though every subway participates in the subcards. Lastly the bread was rock solid on the bottom which is why you have a tray when u put it in the toaster not just the thin deli paper. Awful store bad staff slow service, don’t know how they pass inspection

Both sandwiches turned up stone cold as it said 25 to an hour and was just over that, felt like the sandwiches had been cooked an hour ago. I also got some cheese bites with sauce but they didn’t give the sauce and they were that cold they were just dried up cheese with nothing to dip in. Won’t be ordering again unless this is resolved.

good. but £4 for a bottle of warm pepsi is a joke

Cold and hot food packaged in the same bag, later order by 20 minutes and food all cold, box with a garlic bread inside open and was stale

Food cold after being 10 mins late no update on just eat and rang the restaurant and they couldn’t help the

Wrong order was delivered. Called the restaurant they wanted me to order again and pay double for my food.

We were missing drink crisps and the cookie from the meal!!

Food was completely cold upon arrival.

Hot meal arrived cold and congealed.

The order was initially due to be with us by 7:50 pm but didn't arrive until 8:35 pm, this was over an hour after initially placing the order.

Order wasn’t completed to my specifications, sauce was thrown in the bag and ended up all over the food. Had to wait almost 2 hours for the food to arrive.

my order was an hour late from the arrival time

Incorrect food delivered , then rang up and had to order a cookie and pay delivery cost so right food could be delivered.

terrible slow service, staff have ear pods in chatting to there friends on wats app every time i go in this shop. while making orders one particular person keeps flicking through her friends list on wats app to connect to another friend while making food orders chatting away. why do you let your staff do this, i have never seen this in any subway shop before and is highly annoying waiting for food and there having a laugh and joke speaking to there wats app friends what is the point of having gloves on , when you keep pressing your phone with the gloves on

I didn't receive my bottle of diet pepsi

Delivery took 2 hours!! Shocking service.

Food was cold and soggy not good at all!

Half my sub had tomatos in that I didn’t order but rest of food was awsome for a change

Love there salads just a shame they forgot tomatoes

No qualms with subway but just eat delivery driver never turned up despite the app telling me it was delivered. £13 now down the drain. Useless app.

added lettuce to the wrong sandwich and ruined the taste

Great to see that gluten free bread was used as we requested. (Sometimes this can be overlooked) Subway is consistently good, I am very satisfied with this order. Thank you.

Perfect temp, perfect time thank you

Evan thought my hash browns was burnt beyond recognition and my crinkle cut chips had no seasoning on it the sub was perfect best I have had and followed clear instructions and the cookies were perfect

Great service nice delivery driver

The food was great, but had to wait

I tracked my order and could see the driver was heading in the wrong direction from us before heading back

I ordered this for my disabled partner as I am away working, the BMT came with no lettuce, sauce and only half full of meat, I also stated on the notes for extra pickles and sweetcorn to be added, this was not done either,this was disappointing service as this was a special treat as I am away, there was no food in the house and she couldn’t get out

Went into Subway on the High Street in Banbury today and I have to say, the service was terrible. I asked for a steak and cheese footlong and said I don't want to go for the meal deal today thank-you. I will just have the sub. Then the lady asked what drink I would like. I said again that I only wanted the sub on it's own. She then said.. no meal deal? Again I said no thank-you, just the sub please. She put it together with hardly any steak or cheese and proceeded to close it up to go into the oven. Every other Subway I have been to ask what salad I would like. I said oh sorry, can I have some salad please. She reopened the sub and I said (without her uttering any word whatsoever to me at this point since I entered the shop) Could I have some red onion, tomato and just as I paused to decide what else I wanted she closed up the sub (without a word or asking what else I would like) and put it in the oven. I just thought wow! And just gave up and reluctantly just accepted things the way they were. Shocking customer service.. no communication at all through the whole transaction apart from another girl there who was sat on the stairs who said thank-you to me as I paid £7.99 for a sub with hardly any filling in it. The first and last time I use this branch. What a waste of money and what awful service. We live and learn.

Over an hour late , cold , no apology . Time kept changing . Really not happy

I requested gluten free bread and got normal bread. Therefore I couldn’t eat.

Was disappointed as cheese missing out of some of the order. Normally really happy.

Nachos had hardly any cheese on. Didn't ask for jalapenos. The crisp wedges were soft and stodgy.

Slow staff was in a rush and took ages to get served. Staff was very rude didn’t get a smile or a hello or a have a nice day at the end of service. Staff had AirPods in the whole visit and didn’t swap gloves in between making orders very bad service in general.

Food was great but half the order was missing. AGAIN