Subway in South Tyneside

They delivered inedible food that looked like it had been sat on, it ended up in the bin, best place for it. They refused to refund, level of service from this place is shocking! They only care about taking your money! Avoid this place at all costs

They delivered inedible food that looked like it had been sat on, it ended up in the bin, no way was going to eat it, they would not refund, shocking service all round, they literally couldn’t care once they have your money, avoid at all costs

This has got to be the worst customer service ever! the staff need trained properly! I ordered a sandwich which wasn’t correct straight away I rang the store to change this they told me with the price difference the can’t change it (the sandwich I wanted was cheaper) I would have to go through Uber so I did on Uber it states to ring the store so I rang back and the lady said to me to give her ten minutes and she would speak to her manager to change it and ring back, she never rang back and instead sent the order out I am appalled by the service

ZERO STARS!!! I recently placed an order that took ages to arrive, and when it did, the subs were not boxed, and looked as if they had been sat on, bread was all ripped and they were stone cold. Contacted them to say that just eat were refusing to refund it (god knows why) I then received a diabolical email a week later from presumably the owner of the store, saying he won’t refund me and he hopes to see me soon! The WORST customer service I have ever experienced. Will never set foot in any subway again.

Absolutely disgraceful! Over an hour for a subway. When it did finally arrive it was stone cold and the bread was completely torn. The meatball sub had hardly any meatballs and the bmt was squashed and freezing cold. Tried phoning the restaurant multiple times with no answer. Absolutely shocking.

absolutely carnage. Forgotten items, what was remembered was stone cold.

Food had lots of flavour Tasted just how i wanted BEST SUBWAY in a long time

Order was an hour late and cold

Initially the order time was between 15-30 minutes. That quickly changed to 30-45 then approaching an hour later my food was delivered stone cold, meatballs were like stones. Sandwich had obviously stood in the shop awaiting the driver for at least 30 minutes as the wrapping paper was stuck all the way around the sandwich and I had to peel it off in pieces. As it only takes around 5 minutes to prepare the food. The shop should wait for the driver to arrive then prepare not the other way around.

Asked for toasted , it wasn’t so got freezing cold steak , yuk

Prepared as requested, everything tasted lovely.

Absolutely horrifically packed! Salad box had exploded in the bag and the entire salad was all over the bottom of the bag. Inedible! Refund requested

Nothing like a nice warm cold drink. 2024 and that’s how we’re living.

no extra cheese when I paid for it

1 sandwich did not have the ingredients ordered

Exactly what I wanted, the quality of the food, great standard. Delivery driver was also polite and on time. Would recommend to others.

Cookie not made right. Part cut off? Ordered two cookies but One was much smaller than the other with part cut off maybe. Not right. Cucumber 5mm thick cucumber too chunky tomato too thin. Just no consistency and two heavy cold 500ml bottles of juice laid on top squashing down and cooling the warm toasted sandwich. Only one thin paper wrapping on the footlongs. Skimped on packaging and details. Disappointed. Wasn’t like this last time. Good prompt delivery time & polite friendly driver though.

Got one of them new subs and it came with tomatos, i specifically noted, in capitals, to NOT put tomatos on the sub. But did they read? No.

Took over an hour before they sent it out. And when it got here the sandwich was cold and soggy.

An absolute mess. The bread was soggy. The whole sandwich was wet.

The last two times my orders have been messed up & i do understand that it gets busy & things can happen . I got my food but wasnt satified with the service after i asked my order to be toasted, it was not toasted. It was cold . The time before that i ordered some chicken things i'd had before & they werent spicy nor specified as a spicy product. The second time they were spicy & they didn't say they were. The courier was excellent & had my order on time couldnt fault him & his politeness.

Put pepperoni in my veggie patty… unbelievable thanks

Food freezing (cheese bites) don’t even look cooked. Salad was missing the meat, just got some lettuce in a box with no Philly steak

Short 1 meatball considering you only get 4.....

Waited almost 2 hours for food. Watched on app as my order was out for delivery leave subway, drive past my house and go and wait in KFC for another order. Eventually bringing my food cold and stale. Disgrace!!

Food was nice, however, delivery was over half an hour longer than original expected delivery time. Probably not to the drivers fault though

Don’t think the chicken bites were cooked properly they seemed cold and haven’t felt right since having this subway so I am not pleased won’t be ordering them again sandwich was nice but chicken bites weren’t good

Absolutely ridiculous still waiting for my refund gave me a salad sandwich thing when I ordered new hunters chicken sandwich and paid for hash browns

My food has not been delivered!!

the food had barley anything on it and the ice cream was melted also it came 5 minuets late

great food, would give it 6 stars if I could xx

Food lovely and hot and delivery driver friendly and appreciated their tip, bless.

The food was never delivered, the time just kept being pushed back. I eventually picked up the food myself.

didn't arrive till nearly 2 hours after ordering!! and food was cold .very dissatisfied .out of pocket .but who cares JUSTEAT.

Driver was very rude on the phone! Told me he’s adding an extra charge because he couldn’t find the house and food came stone cold!

Staff went above and beyond to help me after a bad experience at the sea road , fulwell shop. Helped me order the food platter , explained choices and were so courteous -my new go to branch from now on . Great staff 😁

Brilliant today. Not the best experience last time but today made up for it :) thank you

Sandwich was good but forgot my cookie :(

Delivery prompt, driver polite and friendly, food perfectly made to specific order. Thank you

Great service and mega subs. Plenty of menu choices & loads of combination subs to explore.

The just eat map has took the delivery driver to the wrong place. The address entered was my correct address but the map was leading driver to an old work address. Driver arrived at work address and called me and i explained this was wrong and an hour and a half later order was marked as delivered. This order was made with credit from where the exact same occurrence happened last order and it came 1 hour late and cold. Please provide a full refund.

Completely different foot long sub that was ordered ended up with a load of sweetcorn with the chicken tikka

Visited today and was so impressed with how everything was cleaned down by the staff as i always worry incase things are mixed with been gluten free but they were fab will definitely be back thankyou

Food was appalling. Never ordering from here again

wrong drinks and crisps sent with order, missing the garlic bread we ordered, sandwich came with salad on that we asked to be take off as it can't be eaten. whole order was a waste

I worked here for a few month, started off well, Learn as you go, orders, serving customers, cleaning, stocking , uber orders, just eat orders, the amount of things to remember was too much, coupons, points, free this if you have that omg! If your a quick learner and fast on your feet good job or if your face fits also helps, Nice job with the right people, Hard if you can’t grasp it.

I would like a refund!! they got all sandwiches wrong and missing extra toppings which I paid for!

excellent don't know why the rating is low got exactly what I ordered fresh early and very tasty

no cheese on subways and not a lot of filling but tasty

fresh, fresh, fresh. cannot complain about anything.

Really disappointed with my order! Hash browns are so soggy not crispy at all, My sub is mostly salad and hasn’t been toasted! It’s not hard to put it in the toaster!! Won’t be ordering again.

I got the wrong sub foot long sandwich and still waiting for a reply and I have even tried ringing as I want the sun I ordered but got no answer

completely rong orders in sandwiches and cookies arnt baked properly will not retun delivery fast

Food very cold and wedges soggy not crisp at all. Sandwich tasty but cold.

Rotten, Ask for no Cesar sauce or crispy onions both come smothered in sauce and loaded in onions. No pop. Sides freezing

We waited 2h 15m for our food as there was no delivery driver was available. 2 subs were not hearty italian bread and my steak philly had a different sauce than Teriyaki and it looked a mess when it arrived. So I'm very disappointed!

Bread was stale and really hard

2 hours late and forgot a large nachos… joke

2nd drop on delivery. Food arrived cold and soggy

2 soggy subs arrived and 2 wrong muffins. We took the items back to the shop and they couldn't issue a refund. Left the soggy sandwiches and the rest of the order with them. Absolute joke. Never ordering here again.

gave 2 ice teas instead of 2 pepsi

wrong salad in sandwich which I could not eat.

Wrong items on sandwich and the nachos

Part of the order received was incorrect. One of the subs was completely wrong

Cant eat the sandwich they didnt toast it

This was the worst subway I’ve ever had my sandwich was all lettuce and no sauce was in it My other sandwich was soggy and falling apart Both were not toasted either

Missing half the items from the meal deal. Came untoatsted , I literally reordered exactly what I got two days ago. How can you miss the sauce and I scream and mess up the order

Freezing cold, missing item and almost 2 hours late. Complete joke

Recieved wrong items. Recieved 2x Tex Mexan instead of 1x NotoriousBMT and 1x Tex Mexan (came on wrong bread). Neither sandwhiches were toasted, and arrived stone cold as delivery was 40min late. Partner cant eat his due to allergies. Tried to contact the store several times with no answer.

Requested no peppers or onions, absolutely laced with peppers and onions, and no drink.

The order I got was completely incorrect. Ordered a turkey sub with everything on almost and received a plain turkey sub. Absolutely disgusting, no salad.and no sauce just turkey and cheese. Paid £13 for this.

Ordered from here a couple time and every time they’ve missed little things last time it was a packet of crisps this time was my drink

My order was so late that I had to cancel it. I told them at the branch but they said I had to contact you. However there isn't an option for cancelling that I could find. I would like a full refund of every charge please.

I ordered my food at 1pm and food didn’t arrive till 3pm and came in a poor state I would like a full refund and will NOT be ordering from here again :/ it’s a shame as this is the only subway I go to and it’s been ruined

It arrived stone cold, the chips were wet, cold and soggy so they were binned. The tuna footlong had lettuce and onion in, however that wasn’t requested (which my receipt proves), a different drink was delivered from what was ordered) and the meatball sub was just awful. Don’t order from here unless you want to be dissatisfied.

Food was soggy, freezing cold and had chicken and peppers in which i didn’t order.. missing a portion of cookies too.

Revived wrong sandwiches and some missing items!!!

Absolute disgrace,half of meal missing…no drink …cookies missing no one at shop would pick up phone,total negative experience

I specifically ordered this from my local subway which is not very far from my home. I clicked on 'asap' for my order and I understand there can be delays but my order took so long to come because the delivery driver went into town to deliver someone else's first when I live so near the shop. I tracked it on the map and the driver, was coming from much further away. I questioned her when she arrived and she said yes she'd had another delivery in South Shields, but I was closer? Subsequently my food was stone cold. Terrible service, I will never order from here again!

The driver must have delivered another order before ours, by the time our food arrived it was cold. Also they sent the wrong cookies

Terrible. Was give wrong order. Don't fully blame the driver as I believe the store is mostly at fault. Also the wrong order was even wrong according to the receipt

Ordered no sauce came swimming in it. I am allergic to this sauce rang shop they agreed it had no sauce on receipt I was told I couldn't get a new one delivered and I have to complain through just eat for a refund then they hung up no customer service nothing I will not be reordering from here again

Waited over one and a half hours for a sandwich

Sandwich cold , not toasted. Looked like it had been punched all over by Mike Tyson. No dip with chicken. Sandwich not cut in half.

I ordered 4 drinks and was sent two. They sent cookies as an alternative but had they let us know, we would not have picked this. They are also a lot cheaper on the menu than the £4 we paid for the two drinks not received

Forgot two items, a whole bag of food

Food said by 5 past it was half past when it came

Wrong order arrived, no answer in phone. Went to collect correct order and there was still 1 item missing.

Driver raised his voice at me and was very rude

Please remember this is personal taste. The wedges were very undercooked for my liking. They were white and had no seasoning on them as advertised. The meatball marinara sandwich was warmed, however, was not toasted as requested. Nevertheless, it still tastes lovely, but is extremely messy! Ha ha.

Food was un edable no taste and no flavour

Horrible service would never return to this subway didn’t even receive my order and is saying delivered beware of this place

I ordered a vegetarian Philly cheese and got a meatball sub. Unable to get a replacement via just eat, only a refund, so contacted the shop as couldn’t eat what was delivered. Staff were apologetic and helpful as could be, but couldn’t offer a replacement.

Wrong food delivered, driver had already left

Asked for south west sauce and didn’t get any

First time ordering and sent wrong food. No replacement 👎🏼

Foot long breakfast had a strange taste which wasn't good,dorito coated chicken was disgusting,ice cream was nice tho 🙄

Don't no why you make your own wrong bread plus it come with peppers on.

Won’t be going back, miserable girl served me, the tiniest portion I’ve ever seen!! Even said I’d pay extra and still barely got anything. They have lost my custom

Worste service!! Worste counter staff. Worste experience in any subway I have ever been in hands down.. have a word with your staff!!!