McDonald's in South Tyneside

Waited 21 minutes exactly on Saturday night at the drive through. Why take uber eats orders etc if you can’t cope with orders?!?

Walked into the toilets to be immediately greeted by sloppy excrement smeared all over the walls. Will not be returning.

Slow, get orders wrong and some very unpleasant staff especially one from cramlington

Burgers and chips were cold when got home awful burger will not go back

Very slow service more than 15 minutes and then when we saw our food was ready the lass that was serving stood carrying on with another member of staff. Very poor service.

Unfortunately the fast food restaurant of the decades of past is no longer fast food. I would understand if the food comes piping hot but it doesn't. Priority goes to just eat not the guests inside

Useless with time keep!!!! Can't tell the time

Honestly I'm giving up on this McDonald's. They are consistently poor. The last 5 orders I've had have been wrong, either missing items or wrong items. Wait times are always a solid 20mins plus, unless you're an uber eats driver...

After I waiting 30 min I have got my food without 2 cheeseburger.

I think the lady who brought our food was called Mabel. She was smiling pleasant and polite.

Food cold waited 30 mins for complaining made no difference ignorant staff !!!!

Never Order from here! Ordered £30 worth of food and received less than half of it. Attempted to ring 8 times and did not receive a single answer. Utter waste of money! Always go to sima (UP THE SIMA).

Absolute disgrace, never going back everything i tried to order we haven't got none, stay well clear, staff looked scruffy and picking there pants out there arse infront of the drive through window, place needs closed

Be prepared to wait a while. Got parked up and was waiting 30 minutes for my order. Tried ringing twice, no answer.

Last 3 times through drive through have waited over 20 mins then they got order wrong

Another 25 min wait in the "Drive thru" !! More like a car park. Made me late for a appointment. If you are short staffed tell people that the wait will be longer. Otherwise they will join the queue & the staff get the brunt of everyones frustration due to mismanagement

The place was empty. Save for two people sat quietly. The young lady who served me was canny enough. I was getting food for somebody else who was too busy to break for lunch. So I went to get their order.

Good luck with them getting your order right and in a timely manner. Probably one of the worst in the North east unfortunately and that starts with the management.

Yet again food came cold after a 25 minute wait also as iam disable,disabled toilets still not been repaired this has been vroke for a least 2 months sick of asking about it

Terrible service, staff go so slow they may as well be going backwards they do seem to go quick for the drive through but if u go in its going to be a long wait.

More worried about deliveroo and just eat orders prepare to wait

Terrible food every thing is stone cold hahaha I live 2 minutes away from McDonald in a car how on earth is every so cold haha worse McDonald I’ve ever had In my life what a waste of money

Very very busy but still managed super fast service unlike some. I usually go to the one on the Bede trading estate but the service and quality of the food has gone down hill. I don't very often visit the boldon McDonald's but I think I will do more so from now on. I purchased the same meal as I did from the Bede McDonald's and the difference in the quality was unreal. One hell of a difference. Well done.

Placed order at 6:04. It was delivered at 7:22

food missing and only the chips were hot

I’m still awaiting my refund. How long will this take please?

Delivery time changed 4 times and was still late seal on bag was open food was freezing cold it went in the bin

Very poor Customer Service and insulting After getting an order incorrect we were given a code to replace the whole order that they got wrong, we returned tonight one month later only to be told by Rachel that the code had been redeemed, my wife dumbfounded asked when and was informed two days later which we had certainly not used . The Suggestion that another family member had perhaps taken a photo of it to get a free McDonalds was most offensive . We paid for one meal even though we had been assured that the whole order would be replaced not just one meal. Whoever got the Phillyburger seems to know the codes that you give to customers and you do not ask for proof of purchase or keep records of these events as informed cctv was not available. If you know when it was redeemed you will also know which member of staff processed the transaction. Having been in retail management for over 4 decades and on the fraud prevention team I find your process extremely poor and open to abuse.

Abit upsetting as I got a Big Mac with extra sauce but I ordered with extra pickles and onions

Ordered a McCrispy no mayo, says no mayo on box but it’s got mayo on!

No dips with the chicken box I ordered

I ordered a large chicken mac meal and got a chicken nugget happy meal. This is the SECOND time. I will not be ordering again. No stars will be given this is a disgrace.

Drive through is fine. Pretty fast. If you go into the restaurant, then be prepared to wait a long time for your food as they prioritise the online orders (user eats and just eat) then the drive through, then the customers in the restaurant. It's very slow.

Food was cold, no dips sent with the cheese sticks when there should of been 3. What a waste of money

Same driver bring second order one hour later and lieing previous one was delivered as well. Not nice person and not right behaviour

Slowest mcds in history. Average wait of 20 minutes for a plain double cheese when the place was empty. They also don't bother to put receipts in the tills so you have no proof of your order, it's been 8 weeks since I got a receipt from the till 🤷

Absolutely shocking what a disgrace would put no stars if I could the atmosphere was shocking took 40 minutes to get our food then was given the wrong food all of the employees weren’t bothered about customer service absolutely shocking food was cold when we received it and the apple pies were freezing and out of time will not be returning! Shocking

Order took 20 mins to arrive. Without drinks holder We ordered 2 big macs got only 1 The big Mac we got was burnt had chunks of burnt grease on it The 20 nuggets we got tasted like they were cooked an hour ago and left to stand And the coca cola was nasty. Ice had melted by the time we got it. So tasted like watered down diet coke All in all a terrible experience. AVOID this 1, Wont use again ever. Dalton park will always be the best

completely wrong ordered recived to what i ordered have 3 items missing and received something i didn’t order lol

food was cold waiting over an hour for fast food

missing food as usual! they never ever get order correct it isn't hard to follow a recipt. surely if your putting meal items in a bag such as chips you would remember the main item, the burgers. drinks missing, no strangers or sauced and the mozerellas were so over cooked there was no cheese in the middle!

A happy meal missing from the order... terrible that one child has no meal 😕

No sauces or chips and whatever was in the banana milkshake wasn’t banana milkshake

constant large delays in original ETA

McDonalds it is what it is. Auto-services screens, or us the app. Pickup or table delivery. Average service time, but it was over lunchtime, so quiet busy. Every time we have been in, we have had no problem getting a seat, and the order has always been correct. There is plenty of parking and also a drivethru. Situated next to a cinema, which is handy and next to a large supermarket (a small walk or drive round to or from it). Overall, it's a good working McDonalds.

Third time this happens never known were to deliver cold food coffee very bad service

unhappy i got no sauses with my meal which I was meant to have 4

My food was clod when it got to me so not happy with this

Long delivery time and food was cold when it arrived

Said it was gonna come in 20-35 minutes. An hour an 10 minutes later we got it. And within 5 mins of getting it through the door it was cold

I ordered 5 chicken selects and received 9 mozzarella dippers!

almost gave me food poisoning because my food was raw 😊

Retuned meal was stone cold drver could hardly speek english and i need a refund

missing £14.93 worth of food. absolutely disgraceful.

order perfect ,was worried as don't like extras and most of the time something has extras on ..when I specifically say no extras ...really enjoyed the meal ..thank you

Food was cold. Wrong milkshake and no dips for chicken nuggets

they forgot fries dips and straws :(

Hour late, freezing food , wrong item and no sauce that i paid for. Becoming a regular thing being disappointed with this McDonald's

Same as last time, half a portion of chips in what should be a large carton!!

Missing items, arrived stone cold

absolute shambles. drinks leaked all over drivers bag, food was wet and soggy. could not eat it. took photos of the drivers bag and delivery and refused refund BE CAREFUL when ordering from just eat as if any problems they don't refund and this is not the first time

ask you what sauces you want, I leave a message to remember sauces, they forget the sauces. Every time!

my delivery is cold will not be ordering anything from you again this is second time now

hi the only problem that was on one burger it had extras on

missing items as usual cold food would not recommend

Did not turn up and did not answer my text

courier was excellent as a disabled OAP I am not ahle to get the door or pick stuff up from doorstep or behind biñs thank you so much

Freezing cold and items missing

Order wasnt delivered. Shop wouldn't help. Could of at least offered to replace the order. I could of picked it up. Payday was a few hours away so didnt have funds to re-order. Justeat refunded a few days later.

Took over an hour to be delivered and missing key items

My grandson does not like chips so we always order the cucumber bag it never comes luckily I had some in the house also as Boldon had no ice cream we thought we would treat him to one of the birthday one as a treat just realised that hasn’t came it’s alright saying u will refund cucumber money and are going to look into doughnut but that doesn’t help me trying to explain to a unhappy 5 yr old that it hasn’t came think we might have to change stores where we order from in future

Not happy as the burger was open in the bag and not wrapped right

Shocking food hasn’t even come it’s disgusting.

The delivery never shows up even after shown as delivered

order never arrived and when it does arrive its cold or missing items when I rang to complain all I got from customer service is "sorry thrs no refund option I hope you have a better experience next time" ABSOLUTE JOKE!!!

The time kept getting pushed back waited 40 mins and the food has arrived cold the chips are like cardboard and we only live round the corner

late delivery food was freezing cold wouldn't be ordering from them again

forgot to give straws and my ketchup

forgot to say the food was abit cold

It would be quicker making it from scratch, oh and warmer. Ha ha absolute chaos. Stop prioritising Uber eats and focus on the customers in store.

Ordered food twice in 5 day of the app first time there was a missing double cheese burger today a missing milkshake phones them there said it not up to them it the delivery drivers fault nothing there can do I do not recommend boldon McDonald's at all

I always love spicy chicken burger always served hot and crispy i always go with my friends and my hubby for burgers

yet again half meal missing burgers missing and sauces

Typical to all the other Macdonald's

Food was cold when it arrived, very stale and not editable

We had to wait about half an hour for our drive through breakfast despite several delivery drivers coming out with bags of food. They appeared to prioritise the online orders over the onsite ones. At one point there were 8 cars waiting in the supermarket car park as no room in the McDonald’s

Got 2 small fries instead of 2 large fries

Absolutely freezing cold!! Extended so many times

missing nuggets and paid for them!

Was no sauce at all and know milk or sugar with PG tips very bland

Absolutely terrible. Ordered from here several times via uber eats on a night time and always something wrong with the order. One time ordered 2 chicken mayos and it came with no chicken just burger buns and lettuce. Another time milkshake and sauces were missing. Another time forgot both our drinks. One time our sauce packets were just thrown in our mcflurrys. Then tonight been waiting over a hour for our order, 5 different drivers went to collect and then cancelled the order and everywhere else is now closed. I understand sometimes things might be forgotten or out of stock but every single time I've ordered on a night from here there's always something wrong which ruins the meal. Don't know if it's just incompetent uni students working nights or if this branch us just lazy.

food was cold, especially the chips which were hard too

food was missing will not order from here again

I never receaved my chicken meo burger

Missing alot of items and drinks were spilled everywhere

Food was overall cold and the fries especially were not up to standard. Everything was edible but not what you’d expect considering the food was delivered on time also.

Food was freezing and half the order missing and sent a chicken mayo and garlic bites which were not ordered

Can't get an order right, always missing something.

The food was freezing and that wasn’t down to the delivery driver it was sat waiting for ages to be delivered Boldon McDonalds needs to pull their fingers out

fries were overcooked and crunchy but still managed to be stone cold. Happy meal missing from the order.