McDonald's in South Tyneside

Almost nobody in and a lot of staff doing nothing, including cleaning. Place is filthy and my order was still wrong.

two items missing , 2x Mayo chicken burger

Slowest service ever, waited 30 minutes for 2 cheeseburgers

Decided to pop in on my way home and food was actually hot, staff were helpful, place was nice and clean. Overall a decent mcdonalds to visit

food was cold. had to put it in the microwave. disappointing

Ordered apple slices with happymeal, was given carrots.

never came was a birthday treat for daughters birthday and big let down . shocking and trying get help also been hard . I hope I can get some help with this as was a big order for her birthday never ever had anything like this before saying its been delivered and it hasn't.

no free nuggets as advertised when you spend 15 pounds and no mine craft toy

Driver left at wrong building i told this and still left it instead of calling to bring to right building

Started using Boldon over simonside, however today ordered for delivery, not one sauce I paid for, burger missing and a drink. Absolutely ridiculous when it is all listed on a receipt, can’t understand how hard it is just to get an order right.

the fries are cold and like cardboard my little boy is suffering to even chew them and they have no taste and the delivery man just kept saying delivery code over and over even though he could see i was getting it

Waited 2 hours and food stone cold want a refund

Items missing no chips not happy

Food cold, delivery driver went to wrong house and 2 items missing. It's alright getting a refund straight away but doesn't compensate of not getting an expected order. No straws or napkins. Better just going to get your food.

Ordered at 13.26 said would be delivered at 14.15 didnt turn up till 14.49

ordered at 12.40 just got at 2.15

you forgot my mcflurry that i was really looking forward to after a hard week

ordered 2 minecraft meals and didnt even get a collectable. what a joke

Foods cold chips and burger, and my children’s meals are cold and no sauces with meals

Everything was cold chips were absolutely disgustiong milkshakes were runny. How this can be served considering the price I paid for our meals is scandalous. I am not the type to complain at all but this meal was absabsolutely disdisgusting. I would like something done about this as I am not happy at all.

The delivery time was keep being changed and turned up an hour late than the original time given. The food was that cold when it arrived it was not edible.

Delivery driver really polite even asking if I need help closing my door lovely bloke

shocking 2 hours late and cold

food freezing when delivered fanta all spilled no mcflurry waited an hour and a half driver was apologetic at all I should have a refund as food went in bin straws were soaking very disappointed.

Ordered on the app, table service, quite fast, Fries piping hot cooked to perfection. Used promotional offer. Not busy on this occasion.

food was so cold unable to eat but they struggled to find my address even though they had plenty of advice on delivery notes

McDonald’s in Boldon are getting worse the chicken selects look like they have been dragged across the floor ,the food is stone cold

Slow for fast food always have to park up even for basic orders. Food is always hot and decent . Staff are polite and friendly

I requested a refund and 20 nuggets and 2 chips that didn't come with my order 2 days ago? why has this not been added to my account credit

ONCE AGAIN messed up my order, working in fast food isnt a hard job (trust me i know) yet somehow nobody can do anything right in that place, shame really

Only issue was the food was cold otherwise service and delivery was ok

Didn’t put the lid on the coffee properly and it’s spilt all over my order. Couldn’t eat it

Missing items from order, no mcchicken sandwich.

ALL dips missing AGAIN. These are dips sold as part of the meal not the extra ones, just to be clear. it's pretty outrageous how often this happens from this place. it's always sad to see your food is missing stuff you know you paid for and never going to get back.

how every time you order a McDonald's it's either wrong or freezing to be fair was warm but they have completely blanked the order notes and put everything on the burgers I specifically asked plain...cheers kids crying

My chips are cold and missing nuggets and red sauce and the burger was cold

Waited over 2 hours … the delivery expected time kept goin up every 15min should have been delivered 20.20 didn’t get it until just before 10 only because I requested money back

Order met to wrong house don’t know how evidence got the code

Food was freezing, chips were pale and chicken nuggets were soft

No strawberry milkshake in order.

Delivered the wrong order and drove off now left not knowing what's going on tried calling McDonald's no answer

Waited almost an hour and a half for our order for it to have not even been sealed correctly and forgot the fries for every meal aswell as the chicken share box absolute joke only receiving half our order after waiting so long even tipped them beforehand never again!

Everything was rubbery, and tasted like it had been reheated

only about an hour late, not good enough

Took an Hour and didn’t receive a burger that was ordered

Food all stone cold, food missing. Sprite was just soda water, terrible

entire order is wrong. clearly have received someone else's order. everytime we order from mcdonalds boldon either something is wrong or missing!!

Every time i go there to pick up an order as a delivery driver they are so disrespectful and ignorant but i hear them chatting in the kitchen like it’s their home.I don’t know why,they treat as like we are there to beg for free food!!!!

Food was cold! Chips under cooked! And all very late than told

2nd time ive choosen boldon mcdonald's and 2nd time ive had items missing on this occasion o ordered a bundle as well as other items but and all the chips were missing from the bundle i now have some upset ppl in the house not receiving a treat tea.

Driver was a lovely funny guy. Made my night he did. 😂

Missing drinks , as this seems to be a common occurrence with this branch when requesting delivery and almost impossible to get refund

Missing items from my order which is not the first time this is happened seems to be almost every time. Also food wasn’t warm it was cold and having to wait extra 30 mins for the food to arrive. Won’t be ordering from here again

Freezing cold, not worth the money paid. Over 30 minutes late from original ETA.

So glad got the full order grand children were so happy

Fries were literally half full out of the bag! If I was in the restaurant I would have taken them straight back to the serving counter to question!

missing 3 items from my order, last time I ordered there was 2 missing items.

No straws, no dips that we asked for food was cold

Awful customer service. Clearly lacking in leadership and direction. Waited 20 minutes for a cold happy meal.

Delivery driver did not exit vehicle as it was raining

food was freezing cold only half of chips in large order disgusted binned the food

Pieces from my order was missing I ordered the stormzy meal and the stickers and the McFlurry were missing

Second order in a row with items missing getting to be a joke

Very slow in getting served though drive thru, from start to finish about 25 minutes only 4 cars in front

Very slow to serve all the time.

You didn’t put the McFlurry I paid for in.

absolute joke McDonald's never get an order right not exactly hard to follow a order request put it in a bag and get it right

Food was delivered hot and delicious and the delivery person was polite and friendly.

Drive through was very slow and we were sent to wait at the front consequently as usual the fries were cold and floppy, I don't mind waiting but why can't they do the fries last so that they are fresh and hot, it's common sense.

Food was ok as fast food goes. However the whole place was filthy. It took 5 or 6 attempts to find a table that was even vaguely clean. There was rubbish all over the floor, sauce smeared on tables, trays with rubbish on left on tables around the bins because the bins were overflowing. I haven't been in along time and won't be rushing back. The place being quiet isn't an excuse to not clean tables.

Really slow service 10 minutes for 2 happy meals to come out too busy with just eat, can never get parked in disabled bays for inconsiderate delivery drivers

Food was cold and missing items

you guys need to stop hiring kids who don't care, or pay them more so they do care, food just slapped together and ALWAYS forgetting something.... food is cold yet the drinks are warm, make it make sense

food was cold. the chips were half a portion just really poor

Chips were freezing yet burgers were hot and they didnt provide the whole order was missing the wrap n the pineapple stick … only option is a refund which could take 7 days so have to pay twice for another meal

Went to mac Donald's drive through this has happened to me twice in a month . Asked for what I wanted when I got them went through order she just said yes yes yes . Got home and was short of a 5 pound meal deal . The last time it was a big mac . U cannot get through to them either phone engaged all the time .

A place where dreams are made 😂

I ordered a large philly stack meal with large fries and a large fanta, and i have not received my fries. I demand a refund

No chips only one large Fanta instead of two and food was cold

Freezing cold, no sauce or straws

Absolutely stone cold and only got 2 mozzarella dippers

Not happy with order all fries are missing it should be checked before closing the bag

Food was very cold and order took over an hour to get to the prep stage.

I have not received my order again!!!!!!!!says it’s been delivered and has not I am fuming

Always have to park and wait in grill bays when you go through the drivethru. Not on

Food came cold and was missing my free 6 chicken nuggets

Was given a mcchicken sandwich and not a mcspicy

didn’t get any straws for the drinks

Courier couldn't find property so spent 20 minutes trying to find despite leaving instructions on how to locate property. Should give courier notification when instructions left. Food was then cold by the time it arrived and no fries with order.

Pretty busy McDonald's (for both in-person customers and takeaway) so the staff are constantly on the move and struggling to get everyone's orders. I go there regularly, but even if I just get a drink, I've waited over 10/15 minutes before. It's definitely missing the 'fast' in fast-food, but it's not the fault of the staff and the food is usually of a really good quality when it eventually comes

missing items from order again didn't realise how hard it is to read an order see why people in McDonald's don't do any better in life

delivery driver didn't come to door had to meet him at the gate as he went to different house. said rang yes he did but I was busy with my child. if I pay for delivery I expect them to deliver to the door not me meet them at the gate. there are numbers on the gate they can't be bothered to look at them. think we different drivers and me chips are cold and not fresh.

Food was cold and things missing

no fries no americao no bbq dips

My order has not been delivered I left clear instruction so when am I getting it

I'm not naming the young lad , however I feel every person working in a food business should know, "When products that hold or contain food are dropped on the floor , they don't get put into use.... they go in the bin.!! Coffee or drinks cups especially.. you should not then patronise a customer for pointing this out .. check cctv more regularly.. the lack of concern on his face tells me much about this establishment. I hope standards are not the same in all.

Great service as always and the fries were actually cooked this time from McDonalds I’d let them know who ever cooked them should train the rest how to do it correctly was delicious thank you

I have cctv footage of me never getting my food the code was never took yet I’m unable to get a refund how does that even work?

always forgetting something, how any of you have a job is beyond me like, completely useless as usual

my order never came and given the fact that I was also in hospital when I ordered it is not great I am really disappointed