Subway in Cornwall, Isles of Scilly

Sadly disappointing. Subway seems to have changed their menu. We order Steak and cheese and ended up with what looked like a panini in a cardboard that looked like it had been squashed, no option for salad etc. This certainly was not what we normally would got when we have previously ordered this item. To cap it all it was more expensive than the previous version. In summary Subway was a significant step above McDonald's etc, this, however, was a significant step below and with the price increase no longer represents reasonable value. Subway - you really should do better than this.

I visited this subway before going to the Newquay one. Both are dirty and the staff are useless! This one all the tables were dirty and everything seemed nasty and sticky! Hardly anyone inside, but the food didn't look freshly made but i was hungry. Staff (only 2 of them) didn’t seem like they wanted to be there. This is 2 subways i have visited at in Cornwall and both were nasty. I live on the Isle of Wight and our Subway is lovely and clean, food is excellent. Obviously these Subways are franchised so it’s the responsibility of the managers for their branch, but Subway need to do something about these disgusting places that have Subway above their door and are not living up to the standards that Subway should expect from them. So sad to see as i love subway food, but from what i’ve seen outside of the island, i won’t be visiting them anymore!

Absolutely horrible! The place was dirty, a dump! The ingredients were suspicious, but i was hungry. No tomatoes available even though it was a weekday and hardly anyone in there and middle of day! The ice machine was broken so i couldn’t get any. The 2 guys serving didn’t seem bothered to do much of anything. I would never go back there and think it should be closed down.

We have ordered with subway several times and they can't to ever get the order correct. They are always missing items on orders or just don't bother putting in items. This is absolutely disgusting and I am shocked of the poor customer service. How do you deal with complaints when you don't even pick up the phone. It's disgusting when I pay for a meal and don't get what I ordered with no explanation. Absolutely shocking.

Took an hour longer than expected, food frozen cold and soggy, no meat and barley and cheese in the toastie, food spilled everywhere

Came here with my boyfriend and I swear everytime I come in here the service is horrible.There was a new guy clearly learning today and he was stuck with the most rude Impatient women Called Char I ordered and she was full on shouting at me asking to repeat what I said huffing etc the two girls next to me couldn’t believe their eyes and said so rude I feel so bad for the guy trying to train she was being rude when he asked a simple question of where something was everyone in the shop was absolutely appalled I only like the food that’s it the new guy should work somewhere else she clearly got out of the wrong bed I know what it’s like to work in hospitality and on a stressful day you have to at least cover up the stress absolutely horrible.

It is the most dirty Subway I have ever seen. Tables, floor, glass door all haven't been cleaned for ages. I felt sick eating there. Toilet doesn't work. Avoid!!!!

Been there 3 times this week and never have meatballs, why advertise it? A lot of times been and out of bread???? Rude staff members that don’t smile and don’t even notice you when you enter. Given up there. Once wired ten minutes before a staff member even came down stairs. Utter joke of a place

Absolutely disgusted with the staff last night. We went for late night shopping a wanted to treat kids to hot chocolate and cookies. First off all got charge wrong and even when I showed the lady on till she just replied well that what the till said .. and I was like well it wrong it's to much and she just ignored and served next person. I didn't want to make a fuss as had 4 kids with me so sat down. My 2 year old then knocked my hot chocolate drink over which went everywhere I told the staff who wasn't bothered and I was concerned as was busy and right where everyone walked in and was boiling. So gave me the tiniest bit of blue roll and I said do you not have a mop. Then got the mop and expected me to do it whilst watching my 3boys with hotchocolate carrying my 2year old I said I can't put him down he will slip over . So another customer mopped and not one member of staff looked to help or even put a sign down. It was so wet and dangerous we had to leave. Other customers were even complaining that they weren't helping the situation.  Can not believe how bad the customer service was today!

Visited this restaurant this evening at 8pm. We have eaten here regularly since it opened. Service has always been good until today. I wanted, and was looking forward to my favourite sub, the Meatball Marinara. When I asked the member of staff for this she just pointed at the tray, which had a small amount of sauce in, she said "It only has a 4 hour shelf life and I am not opening another one now, You will have to choose something else!". Now, it was only 8pm and the store was not closing for another 3 hours. There was EVERY chance that the remaining product would have been sold. She was adamant that she wouldn't open the new pack so I HAD to choose a different sandwich. This type of attitude does wonders for future custom (NOT !!). I have complained to Subway direct and I will be going to Twitter too. This sort of attitude towards customers, from staff is unacceptable. I will have to give serious thought as to whether we will be coming here again.

I always have a salad and find the salad used always to be fresh and never had a problem. I always have rotisserie chicken as the other chicken looks processed to me. Always nice and enjoyable and good value.

Subway is the same wherever you are and you either like it or not The freshness of the Roll is a plus the meat is so processed it could be anything but it’s quick and edible

Good food at a reasonable price the bread is so fresh as is the meats and salads. Recommend this to friends and family.

Stopped here over the weekend for a quick bite to eat, great sandwich and efficient staff, nice clean store