Burger King in Cornwall, Isles of Scilly

Friendly and lovely staff on front and food was vey good

The food here is fine, it’s fast food. The service however is dismal. No hello, no Thankyou, no eye contact. There is no sense of urgency from the staff and they are just so miserable. Openly huffing and sighing which is a massive turn off. It’s meant to be fast food , nothing fast about it at all! I enjoy the food as it’s always fresh and tasty, I just wish someone from head office would come and witness first hand the dire service given! Tables are often left uncleared and unwiped and the floor always needs a good sweep! Step it up with the service guys, the food is good!

The food here is amazing the best one you should get the cheese melt I devoured it in 5 minutes wait time 2 minutes

Well as with any fast food these days the food was lully, minus points for the self checkout order machine being out of order and printed receipt not having anything on it but apart from that right in town quick and easy to navigate and order.

Hot and fresh as always quick service

I am writing this to confirm that I absolutely, definitely, unequivocally, did not have a gun to my head whilst giving this review...

Awful customer service Bad attitude

Seb was amazing, service was great from him and food was great.

Ordered a family meal for delivery. The driver arrived really late and the food was stone cold and soggy from being in the bag for ages. The order had several items missing and did not match the order stapled to the bags, which also did not match what we ordered online! The seal on one of the bags was also broken so perhaps someone had just helped themselves to our food at some point of the process. How can a company get everything so wrong? I love Burger King but this branch is not recommended, terrible experience.

The burger king was the only place that could fit us in for lunch as Truro lounge was packed and we couldn't get a table. The staff are very friendly and very helpful and we couldn't fault them. They are very helpful in choice of drink.

Had a great meal here. Food was put together with just the right amount of salad and sauce, all done with care. A special thank you to Kieran for sorting our special requirements.

Amazing staff and lovely environment, great food lovely and hot, me and my misses had a great time and kirsty was very helpful

The experience was amazing no trouble to much kirsty was delightful credit to the team. Will definitely have a another one

Great service, food cooked fresh, fast and efficient, staff members Amber and Stella were exceptional with serving and taking care of us

Great experience. Fast food, great service and lovely atmosphere. The staff are great but would like to singular Amber and Stella for there exceptional service and knowledge.

Food was good service was poor Atmosphere was poor the toilets was dirty and smelly

I eat at this restaurant all the time and it is by far the best Burger King I have been to. Lovely staff, Clean toilets and dining area and delicious food. Definitely recommend 👍

Dirty, toilets are disgusting and the staff are not good. Food is horrible.

Excellent Services 100% recommended.

Friendly staff Mariah and seb assisted me today very well mannered and very fast service

Food was decent, bit of a mix up with the order but that was resolved. Very small toilets and the only baby change was in the ladies toilets which is awkward if you're a dad out with your kids...

Such a good atmosphere and attentive service, will deffo return

Food was amazing, store is nice and clean and friendly helpful staff

Wow fast food this isn’t over 15 orders pending and one lady doing it all and she was in no rush management should be ashamed of themselves I waited over 25mins for food that wasn’t even hot very very poor Burger King over priced cold food

A little scary tables. The attack is fine

Quick service by freindly staff. Usual BK menus.

Very very disappointed, firstly the machines have no ink in whatsoever so I didn’t get a proper receipt and couldn’t know for sure which number I was, (this was the same for all other machines) Secondly I got my fries with cheese and bacon which cost £4.19! Only To find out all the contents of the box was more or less nonexistent, I have honestly got more chips out of the ends of a mates bag from Maccy’s that I called dibs on, and lastly the service was shocking, humming restaurant, will not be going back under any circumstances

Wonderful food, wonderful service the Service staff is so friendly, especially Kirsty... always a smile and supper fast at her job

Brilliant fine dining experience. Would highly recommend the Vegan Royale. Absolutely banging. Loved the service in there, Seb was very helpful.

Kirsty the manager is extremely helpful, Wasim deserves a raise. Great experience

Amber is perfect and patient. Among all the staff.

the place was very dirty there was dirt everywhere... you can't keep a place like that open. someone do their duty..I strongly advise against eating.

Great food, wonderful range, hot fries great staff, especially the manager Kevin. He goes out of his way to make your visit extra special. I’ve had to ask a staff member member for the managers name so I can take time to mention on here very friendly. We had a small mistake and he put it Right straight away, and with a smile and apology

Food was nice but listening to the lady up front talking down to the staff in front of customers wasn't very professional (dark hair ponytail and tattoos on arms)

Never written a review before but I’m warning you I’ve never been to a more disgusting place food all over the floor and they did nothing toilets were horrible a dumpster would be more sanitary

I’m not sure how this place hasn’t been shut down yet. It’s absolutely filthy everywhere you can see how dirty the kitchen is from the shop. I feel sorry for some of the staff the way they get spoken to by managers infront of customers. Food portions are awful My partner had about 5 chips in his meal 😂 if I could give 0 stars I would.

Uncaring, angry staff who takes ages to actually get anything done. Very slow and poor service. Visibly upset customers. Things missing from order. Saw a customer have to actually call into the kitchen from the counter to try to get service but still didn’t get an answer.

Food was good but the place was filthy, food & packaging all over the restaurant.

Seb from Truro depo gave an absolute brilliant service for someone who worked 12 hour shifts and was key part of my experience definitely will be going back thank you seb

Lovely staff...appalling hygiene tho, greasy floors, tables an the toilets, don't get me started on the toilets-wow ! Like sumat from trainspotting, half expected Renton to pop his head out lol Food is thrown together with half a bottle of ketchup squirted in there. Still better than mcds I suppose.

Toilets horrible and food not clever sorry to say.

Staff on shift 18th July. 2 young ladys Elowen and Mariah served me and both were so polite full of smiles and so understanding with the client I was with too. They both are absolutely a true asset to the company. I really wish this it's back to them to know how good at they job they are. Thank you. Guilio 🍔🍟🥤

A very quick service and received good customer service happy children. Great atmosphere clean polite . Good food 😊😊

Went Sunday afternoon - no fries, no cheeseburgers, no hamburgers, no Whopper Jr, no frozen fanta, the screen showing which orders were being worked on was black, the receipt that came out of the machine was blank. The cashier publicly scolded her co-worker, the only option at the drinks dispenser was Coca Cola, which didn't taste right, the Dorito Chicken Fries were luke warm, so I binned them, as I'm not keen on food poisoning but didn't want to go back there as the place was heaving and staff had their hands full so didn't want to complain. The restaurant is understaffed and under-resourced and the quality of the food is not great.

Have it your way! Rubbish. I came in to get 4 takeaway meals but not allowed bottles of drinks, they are for deliveries only! How am I supposed to get 4 meals with 4 cups home on my own? Staff have no interest at all. If you don't want me in here carry on doing what your doing.

Tables are always full of rubbish. The place is seriously understaffed. Most of the time there are people roughing it around on the main entrance doors begging. Took 25 minutes to serve a burger and chips. Avoid if you have short lunch breaks… no sense of urgency. I complained about waiting over 20 minutes for a (fast food) burger and was just handed a bag and a cup without any words exchanged or even ‘sorry for the wait’ Complained via the app and received a ‘thank you for your feedback’ email.

Forgot a special order so gave me a free burger. Good customer service and friendly staff

Nice food, but not so nicely put together. Seems like they just chucked everything together and called it a day. Be prepared for a decent wait time (I waited around an hour once, although it's usually 5-15 minutes). Friendly enough staff though, and good for a quick bite.

tables were filthy, floor was sticky and gross, toilets were covered in blood like what the hell and to top it off I know have stomach ache from the burger 0/5

A lovely Vist, The manager Ethan on front was very professional and he was also handsome looking, Food was great and so was the cleanliness yum yum tasty Treat

makes you sad when you sit by the window and have to look out at a better burger place

Store was dirty on floor and all tables. Woman serving was rude and pretty much throws food at you and walks off. Ordered a side of cheese and bacon fries that had about 4 drops of cheese on the entire thing

Just like any other burger king branch. As it was late, some tables were waiting to be cleaned. The tea machine was out

Walked in and tables were filthy, floor was messy, wasn’t even that busy, toilets were stinking, chips weren’t great, seemed dry and hard

Service is slow, foods ok, drinks machine is hit n miss. Toilets are stinking

I love burger King for a treat. Unfortunately on this occasion the service was slow. Food was luke warm.

Burger King is one of the most iconic global provider of fast food. The snacks, chips and additives are very nice. It is suitable for those who are too busy to make their own meals or who fancy something different from their daily home made foods. I especially love and enjoy the flame grilled flavoured beef burgers and chips. They've also got a wide range of prices that can suit the pockets of s student or a working class person. There are also drinks that you can buy to take with your snacks. If you desire to seat in and eat, then that's also available.

Staff bullying each over. And not caring on what there saying when members of the public are standing there waiting for their order.

Waited 25 minutes in total just for a large chicken royale meal, as the staff was in the kitchen chatting and messing around. I worked in fast food myself and this is appalling. Thankfully got my royale remade as it had sat under the heater for 20 minutes.

The staff on the Sunday shift were kind and professional. The lady sweeping the floors was very polite. The food was quick and tasty

Friendly staff. Child friendly great food

Had to wait ages for our order Then no milk for tea No barbacue sauce which was 30p They needed staff on the floor cleaning tables & sweeping floor Toilets were so dirty there was one lady changing her babies nappy on the floor as no child facilities. Really poor they need to up there game

Wow I really don't know what to say.... chicken royal me an my partner had it was just warm... drinks is help yourself but so many people just taking advantage and holding up the queue, kids just walking in helping themselves, had one kid playing football inside just banging the ball against the wall.... and as for the level of cleaning there was none.... Food all over the floor, chips just squashed on the floor and tables covered in rubbish. It was the worst place I have ever eaten. I would not recommend anyone eating here. Made me feel sick. DONT GO THERE AND I WOULD NEVER GO BACK!

first and last time going here worst burger king or even takeaway place ive ever been to super slow serving time 2/3 of the self service systems had no paper and the one that did work didn't print anything on the receipt. while waiting for my order 4 other people complained about wrong orders or missing items... then we got our order and we were missing a burger too most regretful £30 ive spent should have gone to domino's at least i know that will be disappointing when i order it

i usually don’t swear but what the f### was this , cold food wrong order. food all over the floor and ended up with a meal worth 6 pound then i spent a tenner on. Surprised this place still runs

Waiting 30 mins for a cold burger.

C'mon, it's BK. Can't fancy it up. It's clean and the burgers are decent. First visit in about 10 years.

The most stale and flavourless whopper I had ever 🥲

Food took 20min in a near empty restaurant, and was cold despite it being more expensive than other fast food restaurants nearby.

Super quick and fresh tasting food!

Staff very friendly however that’s where it ends. Burger was cold. Chips were over salted which is fine I can deal with that. The toilets however were something else. The smell of urine was over baring, the sanitary bin over flowing to the point of sanitary products spilling out. False nail sat on the toilet seat when I entered the cubicle.Pubic hair all over the floor and stains that I can’t explain down the walls, door and floor. No toilet roll and to be honest I would never go again. Because if the staff that are preparing the food are using those same facilities - it’s a no from me. Honestly after working in hospitality for 25 years……..unacceptable. Waiting for my many visits to my clean toilet tomorrow

my cheeseburger tasted similar to hungry jacks cheeseburger in aus 🙀🙀🙀

Literally me after eating my double cheeseburger:

Friendly, helpful staff. Food tasted fresh.

Chips scattered around the floor. Many squashed. Tables filthy. Nobody cleaning up. Food ready in under a minute which is scary... toilets a disgrace, urine soaked floor and toilet rim. All in all very medieval if you are into re-enacting squalor.

Chips scattered around the floor. Many squashed. Tables filthy. Nobody cleaning up. Food ready in under a minute which is scary... toilets a disgrace, urine soaked floor and toilet rim. All in all very medieval if you are into re-enacting squalor.

I come here at least once a week with my family and it never seems to disappoint. absolutely incredible service with lovely staff who are always polite and friendly. The service was quick, food was amazing, restaurant was clean (thanks to staff members going round cleaning tables) Overall, I would recommend this restaurant as it is a great experience

Friendly staff, and good quality food

We come here a few times now, as we prefer the bugers here to mc Donald's, so not faulting the food at all. But just wanted to say that the toilets are absolutely disgusting the smell leads out to the restaurant,it's very off putting, also I see alot of school kids just loitering and not buying anything and alot of them are vaping inside the premises this is NOT ACCEPTABLE.

Over the years, the service in this outlet has gone further and further downhill. The restaurant, despite a recent refit, still looks tired. As you enter, there is a near to always now abundance of people waiting for their order to make its way over the counter and a trays waiting to be filled to complete orders. 20+ minutes wait from point of order and still haven't received my order. It really takes the fast out of fast food. I've seen faster delivery at a table service restaurant which has been much busier. I thought today, some time since the above earlier post, I'd give BK another chance. Wish I hadn't bothered. I gave up after a while. Theself-servicee didn't work. The single front of house staff member was overwhelmed, fending off orders and complaints. It's not fast food. it's not even slow food its No Food. Don't even bother. I've forwarded my comment to the BK customer service team, I expect no response or a response in the same manner of my dining experience.

Situated in the approachable place near to town centre and food is good for foodies.

Food great service vert very slow

Great vegan meal, the only down side was no ice and the drinks were warm. Store was clean and tidy.

Burger King in Truro is my normal place to visit on a Friday evening after work. Still quite a slow ish service (03/11/2023), and some of the bins did need emptying. Also noticed some rubbish, where the Drinks machine's were.

Can’t ever correct their mistakes!!!!!!! Absolutely terrible!!!!!! Wrong order again! Can’t send out any other drivers so refund which takes days!!! Thats if I even get one! Gone down hill!!

It's a burger king 🤌u get good burgers👌👍just wish the tables were cleaner

Just your usual Burger King. Staff were friendly and food came out quickly. Burger tasted nice although it was comical how different it looked from the marketing material.

Great tasting Whopper and fries.. friendly, helpful staff. Restaurant needs to be cleaner.

much nicer places in town for the same price, if not cheaper

Without doubt the worst fast food restaurant I have ever been in. Dirty floors, dirty tables and left over food lying around. Took 25mins to get my order and they forgot to give me my drinks cup. Staff attitude was appalling.

Food: the food was the best and the chips were better than McDonald’s Service: it took a couple minutes for the food to arrive but they are very friendly Atmosphere: I saw a bug attached to a piece of cheese. Edit: don’t worry I loved the colors of the walls and the lighting felt nostalgic

Good service. Friendly staff. Toilets are still poor.

Better than Mcdonalds. They get the order right most of the time and tastes better too.

Not a clean and welcoming feel.

One of the last Burger King’s in Cornwall… I don’t know what the complaints are about - every time I have eaten here, busy or not, food has always been good (for Burger King), staff are friendly, orders are correct, restaurant is clean, etc.

Food was cold, service was rubbish,because you order by machine and a person just shouts your number and shoves your food at you...even had to get your own drink from a machine.Restuarant was filthy

Atmosphere was disgusting. Sat with an autistic child whilst the pretentious manager started screaming and shouting at other staff. Disgusting behaviour. Total control freak. Comments like get back and stand over there! What a control freak. Huffing and puffing behaviour. Terrible experience. No thanks won't be back

Wir wollten als Familie im Burger King Truro Essen gehen. Als wir zum Fenster hereinschauten wussten wir dass wir uns ein anderes Restaurant suchen müssen. Auf allen Tischen waren gebrauchte Verpackungen und die Tische waren schmutzig. Die Mitarbeiter standen nur herum und haben miteinander geredet. Niemand hat die Tische abgeräumt und sauber gemacht. Dieses Restaurant ist nicht zu empfehlen.

Very nice, enjoyed the food and the staff were helpful. 😀

whopper meal, way better than anything frm Maccys, well apart frm the coffee that is ☕👍