Mcdonald's in Cornwall, Isles of Scilly

Prefer BurgerKing but a good 2nd option.

Ordered food on the app and nobody at the first window so went to the next window and then refused to serve me even though payment had been made then wanted me to drive around again to re order!! So just left without anything!! Very disappointing!!

I had McDonald's at McDonald's and it was McDonald's. Usually fine as was this one. I'm guessing you've been to McDonald's before so you know what sort of wild ride your in for

It is a Maccies... you know what to expect. Staff serving are friendly, place appears to be kept clean, menu no different to any other maccies. Perfect for little people and their parents.

Possibly the worst McDonalds ever, always something they haven't got, today it is the Frapps, last time in was Milkshakes, time before that McFlurrys, whoever does the ordering here needs a slap, or the sack.

I came to your Saltash branch in the small hours. Its been a very stressful, exhausting few days for me and I probably looked like and escaped in patient ... cant really remember the time. However, I felt that it was entirely necessary to place a report regarding your night time staff, those working in the kitchen, serving or cleaning but mostly Alfie!! What an asset to your team!! After what must have been a long shift (especially being half term) and then being faced with a woman with a wild look in her eyes... I was greeted with a lovely welcome. We had a little chat and I have left feeling lighter than I have in days! The night manger though, well he could definitely take some tips from this lovely team on working with people, actually maybe they could teach him to work instead of scrollong his phone looking utterly furious to be there, at his place of employment AND expected to actually work!! Its not a good look. He let's the rest of the otherwise fab team down! So in short, terrible management, wonderful stuff!!!

I don’t even know where to start with this one. By FAR the worst McDonald’s experience I’ve ever had. Turned up at 00:05 (it’s a 24 hour McDonald’s) cones at drive thru entrance… walked to main door, was told “software is updating, will be open in 10 minutes” sat there at drive thru entrance with about 8 cars behind me…. For an hour, yes that’s right, an HOUR! Worst thing was, absolutely zero communication from staff, not a single person came out and addressed us. When drive thru was open, not a single apology in the delay, got to the collection window (at this point I thought I’d time it from the time I pulled up to the collection window till I got my order, I only ordered 2 regular cokes) 10 MINUTES! Yup, 10 minutes whilst 8 cars sat behind me, people behind the window just walking around cleaning, drinking soft drinks… not even looking at me, when the person handed me the drink again, zero apology, not even “have a good night” or anything.. Man, I can’t even explain it; like how can it be so bad! It’s almost laughable. Oh to top it off, I asked for ice in my drink… came without. Really bad experience

Well run arches …. Order correct and hot

Service was terrible. Was ignored by team who blatantly could see me waiting and all I wanted was a straw....

Working for Uber Eats is a nightmare when it comes to this branch of McDonalds, I'll start my shift in Callington, turn my app on. By the time I get to St Mellion, I'll get a McDonalds order. After accepting and spending the 10-15 minutes driving in, you would expect that the order is ready. 9/10 when you arrive, they haven't even started to make it as no one will be assigned to process and create the uber orders. They recently made some management changes to how uber orders work such as labelling which package has the drinks so at least they are trying to make some sort of continuous improvement but this was never the issue, its painfully obvious which package contains the drink as its the one that normally finds a way to tip over and spill everywhere as you deliver it, none of the other fast food chains have this issue as they use cans / bottles etc. This being said, nothing has actually changed to the speed in which orders come out. I'm sick to the back teeth of having to come in and wait at the till, sometimes up to 40 minutes just to wait for one order. When you do eventually try to get someone's attention, they just look elsewhere and pretend not to notice you. From now on, I'm just going to start to cancel orders because these wait times need to be addressed, its as if none of the staff actually care.

It was showing open in the map for 24 hours but when we arrived after 25 minutes drive it is off

My wife and I stopped here while walking home after a night out at just after midnight only to be told it’s drive through only after midnight , even though it’s advertised as open 24 hrs on Saturdays . Still it saved from getting their usual Luke warm fries

Slow for a fast food takeaway and the fries are usually cold (they will swap them for hot fries but they shouldn't serve cold fries in the first place!).

Shockingly bad drive-thru experience. It would be interesting to know what else the staff with headsets are expected to do, Waited a good 5 mins for someone to notice I was parked at the speaker waiting to order. No-one at the pay kiosk, luckily I'd paid using the app. Food not ready, so park and wait. Then when I get it, I've got the dregs of the fries - tiny bits, stone cold. Chicken sandwich also cold, both the bread and the chicken. So why the wait? This clearly wasn't cooked fresh. Staff only seem to communicate with each other and not the customers, sometimes shove food at you without a word. Always have to ask for a napkin, sugar for my coffee etc. Don't pay to add anything to your burger or muffin. If you do, you either won't get it, or they'll take something else off! They seem to have no idea how many slices of bacon should be on a bacon roll, and that all bread should be lightly toasted...

Absolutely first class and delighted to be assisted by a lovely young lady by the name Jay-Marie

Good here but normally a wait for any food, think this is because how busy it is. The lady at the drive thru is normally very friendly and funny in the morning.

Food cold. Tables dirty and staff disinterested when they come and bring your food to the table. Very little space to park (I'm a blue badge holder and have mobility issues) so had to park in the hotel car park in the end as there are only 2 disables spaces

Are all the people who take the orders on drive through deaf or something, forever questioning the order especially over cheesy bites , NO I DONT WANT A SHARE BOX , THREE BAGS FOR F. SAKE !

We ate in, took 30mins to get the order. When it arrived it looked like it was just thrown on tray, burgers were cold and chips cold. Will not be returning.

It would be perfect if the staff started getting customers' orders right. It must be the Saltash curse! Every other McDonald's is fine, but our one can't seem to train the staff right.

This was our second visit to the Saltash McDonald's. To be honest, we should have remembered our first visit and never gone back!! It was lunchtime and very busy. We understand that therefore orders take longer. However, we went in, ordered and waited for our order to be ready. Our number came up saying our order was ready for collection. However, it wasn't. We could see our fillet of fish sat on a tray nearer an open drive thru window. When the quarter pounder with cheese finally was put on the tray, we watched a member of staff walking around with the tray as the fries weren't ready!! In a nutshell, totally disorganised and chaotic in the kitchen! When the tray was finally bought to the counter, I checked both burgers and they were lukewarm - just! We asked for them to be replaced with the hot food we had actually ordered, but they left our fries on the counter getting cold! Our hot drinks were also lukewarm! We asked for a refund and left. Our previous visit was a similar experience and it wasn't busy. Last time, we just ate the food because we had been travelling and were hungry. We won't be returning to this particular "restaurant" ever! Come on McDonald's - get your act together!

I can not understand why McDonalds food is always Luke warm when they give it to you? If it's fresh, as they say, it would be hot🔥 you would think. I keep having to send it back to be re prepared. When I do, the original food is always thrown in the bin. In my opinion, we should all do this, and then McDonald's may wake up when they see so much food being wasted. This branch is particularly poor. It is also a busy branch and extremely noisy, the drive through is always queued.

Do not order for delivery, especially on weekends its pot luck what you get and it looks nothing like the pictures

Drive through meals, Took a while, but tasted good.

Had a breakfast on the drive through so you all know how it is. Food not terrible, cost fine, guys there are friendly.

I waited 10 minutes for a coffee and happy meal . Is not for the first time when this happened.

This has to be the worst fast food store I have ever come across. Over the past few weeks this store has been visited several times, where a milk shake was requested. Each visit they have told us that the milk shake machine is not working. Asked for the mango smoothie, not available. Some of the staff are rude and argumentative. Ordered food only to have to wait 30 minutes. When asked about it, we received two different reasons from two different staff.

Last 4 times iv been in there to get a milkshake and each time there not available (this is around 9pm) Today I went to get a milkshake thinking it would be available today seeing as it was only 5pm when we arrived. Once again .....NO MILKSHAKES. It's pretty obvious they can't be asked to clean it at the end of the night. Also looking at the reviews on here it's clear that no one actually cares. That's what you get when you hire kids SORT IT OUT !

Good place when you have young kids as have play area always clean

Really disappointed with this restaurant. Nearly every time I've visited, I've had something missing from my order or the food has been cold, or the order is wrong!

Visited at a lunch time, weekday, went inside for a takeaway, barely waited 5 minutes, and got my food. For the first time ever for a McDonald’s, my food was piping hot and tasty. Nothing wrong with it, everything accounted for, even the dips, which are usually omitted from every meal that comes with a dip. The McDonald’s in Exeter could learn a thing or two from this (though a shame to see the other reviews).

Worst Mc donalds, delivery took 2 hours, cold and got my order wrong, and this is not the first time, I always give a £4 tip they only come half a mile you would think they would be happy to deliver, never again.

Staff and very polite and attentive.

This macdonalds is the worst. Queues tend to be very long! They get the food orders wrong so many times. The drive through has become a joke. Half an hour I was in a queue which at the time of arrival wasn't long. They keep ypu waiting at the food point even if orderbm isn't ready so queue build up behind. Very rarely do they ask you to wait in a bay. Appalling service

Probably worst McDonald's in the country. You wait long for your food, and it comes messy or something is missing. Staff is polite though

Food delivered to the tabled. Ordered over the app. The burger wrapper was dripping from what I guessing was grease but could have been something else. Bins upstairs were full and other customers were taking their rubbish downstairs to find another bin or leave it on the tabels. Toilets were also out of order.

A slight wait on the order. With a few desired items not available

Worst Macdonalds been too, on three occasions food always stone cold and the young lad who is a supervisor definitely needs to learn how to deal and speak to customers in a better manner.

The wait is getting longer and the food is getting worse. The last two times I was given the wrong food

Food is missing on every, single, order. Uber eats support is terrible and never process refunds, and also won't refund delivery fees. Just terrible experience every time I order here.

Do you love parking up literally every time you go to the drive thru? Love cold squashed food? Then this is the place for you. Regular meat takes 46 seconds to cool, but 20 minutes to get to you.

I keep trying to give this place a chance as my kids love it for a once in a while treat - but consistently they will forget half of the order or send the wrong things - most of the time the drinks are half full with no ice either - Ubereats are just as bad as they're not willing to refund items if you've reported issues "Too many times."

It's a McDonald's, so you get what you expect, it's clean and the staff are friendly, the only real problem is the traffic when it's busy

Very disappointed - again! Last two purchases at Mcdonalds Saltash (many months apart) were of poor quality. Tonight I ordered a Big Tasty medium meal. I ordered at my table but it took a while before I got my food. It was not busy at all. People who ordered and waited to collect got their food much faster than I did when I ordered table service. The chips and Big Tasty were very luke warm. I did not complain, like I did last time, because it was late (around 9:45pm) and I was hungry so I put up with it. For an over £8 meal the food should be much better than this. I doubt I will come back here again.

Even the bun was covered in grease.

No sauces ,sugar available. One entrance in and out. Place sadly not that clean.

Slowest service ever! Every time I go there I wait 15 mins for my walk in order. Terrible! Will go somewhere else from now on.

I’ve visited 3 times in the last month. On every occasion, there has been an issue with my order. 1st visit: had to go back around the drive-thru as 6 nuggets were missing. 2nd visit: the kitchen managed to put chicken in my Big Tasty despite the Chicken Tasty not being on the menu for years. 3rd visit: no dips or napkins were included in the bag, the fries were half full. Judging by other reviews, order accuracy is a major concern here.

BE VERY CAREFUL at this McDONALDS …I lost 80p. The Drive Thru Menu Board said: CrispyChicken Salad Meal £3:79. My receipt said: Crispy Chicken Salad Meal £4:59. I paid by MASTERCARD and checked then Menu Board - it still said: Crispy Chicken Salad Meal £3:79. I went back through the Drive Thru and ordered an Ice Cream and asked for the overcharge to be deducted from the Ice Cream: trying to keep it simple and easy for McDonalds. The Manager refused, saying the price is FROM £3:79 but my: Crispy Chicken Salad Meal - was £4:59. There WAS no ‘FROM’ on the Menu Board outside…it was SOLD as a MEAL with a Sprite in the photo; ie no charge for the Sprite which the ‘til had added and the manager had, I assume, ‘missed’. Check the photos and make your own mind up: sorry, no Google account to upload from but McDonalds Customer Complaints should have the Menu Board and a Copy of the Receipt on file…ask. The Crispy Salad Meal was at best ** Dry over-cooked chicken. Three slices of limp tomato. Onion slices. LOTS and LOTS of FRESH LETTUCE. I could write much more of the management, food and (excellent) cashier but maybe another time.

Countless times items missing from orders. This includes Mc delivery and collection. It’s now a running joke in our household, what will be missing this time!

Absolutely appalling service! We went in to order our food just before catching the ferry to France. Service is always slow every time we order our food before we go. Ordered 20 nuggets, two fries, McCrispy, plain cheese burger and a Quarter pounder. We received salads, Quarter pounder without the bun, no nuggets and a double cheese burger (wasn't plain). It had the wrong order number on the food, we wasn't to know until we got onto the ferry to France, also the coca cola drink was flat. Absolutely disgusted and will not be using this McDonalds again! Trust is completely lost.

Countless times items missing from orders, mc delivery and collection

It is called fast food for a reason, it was not fast at all

Cold nuggies.... Simply unacceptable. I neither want food poisoning nor disappointment and I'd argue you've tried supply me with both

Lovely staff in a busy Spoons. Clean. Food was served hot and quickly

Lovely and well kept but the young staff look very moody and they kinda slam the food down and say enjoy. At least they cook the onions now unlike most others.

Always find this McDonald's a little slow to serve but food as expected.

Best Food Ever, never seen such good quality in food ever and the genral vibe is so brilliant and the waiters are so pleasant I love it here!!!

Car park is awful to get out of at peak times. Can take 30mins of queuing to get out. Have also had orders lost while waiting to get picked up

Food was great only thing that let it down was the soft drinks tasting very chemically

Went for a breakfast which I have never had before, ordered on the machine then waited for 5/10 minutes before getting told they don't have any stock of what I ordered and gave me two single burgers instead and no mention of a refund for the difference in value, was very disappointed

Terrible service , terrible food , not far off cold , was going to take back but too many people waiting , about a dozen . Looking at other reviews certainly need to improve 100 per cent Also didn’t look as if the staff wanted to be there . Not one for reviews my first one , just shows how bad it was

It is McDonalds. But as they go, this one is a nicer one. The staff are always on top of things. Food comes out fast and fresh. There is usually plenty of seating upstairs which means you can sit and watch people navigate the car park which is usually good entertainment for a while. There is a slightly annoying game they have for the kids which projector that you may have seen other maccas that means some times there are kids just smashing away at a table for a while , presumably in some sort of wacka-mole type game. Daftest ever invention but there you go. If you have kids and want to ignore them for a while as is the current trend, that may be your thing. The kids seem to enjoy it. They do also have a nice looking playground thing with a slide and things out the side too. So if a Maccas is what you are after, you could do worse than going to this one.

Not fine dining so what do you expect from the "atmosphere". It was however,clean and tidy with plenty of room, availability to in order upstairs or ground floor and table service also if requested . Toilets ok. Service quick and efficient with a friendly waiter bringing hot food, not lukewarm,as in some outlets. Parking can be a pain at certain times but there is a drive thru.

It's maccies, if you don't like it don't go there. It's always the same, everywhere.... Great instant (ish) for

If you don't want to serve food 40 minutes before your advertised closing time; advertise an earlier closing time.

Very slow service, waited 40 minutes for a simple order

Terrible food that looks nothing like the picture, and never is but long day meant quick feed, never again.

It is honestly the worst run restaurant. Multiple vile meals in vile conditions. Food was all freezing cold and the sprite was just tonic as I’m guessing the machine was broken. 17 pound for garbage. If they can’t even get the simple stuff correct. Would love to know the actual state of the kitchen. It’s fraud and theft but somehow the don’t get held accountable.

Absolutely shocking food Definitely reheated from the day before Chips were stone cold and rubbery Burger smashed to bits like it had driven over Never go here again Nothing but bad reviews for this place

Usual McDonald's standard - quick food for pitstop. No interaction from staff

A lovely McDonald's, food hot, service lovely. However, the lavatory needs to be cleaned more regularly as this is a shared lavatory..

Terrible place to get in and out of, was stranded for 45 mins trying to get out of the car park.

Absolutely appalling dirty staff were useless, waited 25 minutes for food, which when it come was a chicken mayo with no mayo, chips undercooked and drink was flat and poured away will not be going there again

It’s McDonalds. Providing the classic fast food found at all other locations!

I placed 2 seperate orders one order came pretty quickly the second order took half hour by which time my first order food was cold ..someones missed food order had been on the side for the the whole time gathering the attention of flies

Order placed through McD's app at 23:42 on a Saturday night. ETA was meant to be 00:50. Received confirmation within a few minutes of driver, vehicle model and partial reg. Ten minutes before delivery, app informs driver couldn't make it and they're looking for a new driver. Two minutes after expected ETA, app informs I need to change address or arrange to pickup. After ringing the branch, they inform I have to take it up with Uber as they cannot refund me. I've called Uber twice and they promised delivery within fifteen minutes. I then get text message from new driver informing McD's cannot fulfil order as they don't accept delivery orders after 23:30. They obviously forgot to inform the app. NOW, McD's promises to refund me within 15 days. Absolutely useless.

So we ate here and decided to sit down stairs the table we sat at needed cleaning and so did the floor. Ketchup everywhere and chips. There was a member of staff standing around on his phone my husband ask him for cleaning supplies to clean the table to be informed the cleaner must be upstairs then carried on to play on his phone. He didn't think to find the cleaner to come a tidy the area. The down stairs was really unclean the bins over flowing. Maybe employ more than one cleaner

Oh terrible staff, we've been waiting for so long and other people's orders were coming through but not ours, when I asked politely why, our order was same as others (nuggets,chips), they asked me to wait, when after another 10 minutes I asked again is it because they could hear my family talk in different language, they said we will not serve you, we will pay you your money back, I said but I need a food, my little son was very hungry and we already been waiting for over 20 minutes, they said no, we will pay you back and not serve you and if you will not accept the money then we will need to call the police! Can you imagine? Just for being a foreigner... the manager should be in jail. I have reported it to the police and other authorities, including council, I am sure he will be sacked and not able to find a job for a very long time.

Just called in for breakfast. Sat outside. Served really quickly even though they we very busy. Staff great.

Ordered food via the app, took over an hour before we called them and then the app updated saying that we’ve been refunded and no order is being tracked. Zero communication on why

The slowest McDonald’s you will ever visit and you will always park up for a basic meal.

Always seem to mess up the order. Missing patties etc.

Waited in drive through fir 35 mins was not happy or was other customers the mac donalds at saltash is really going down hill has been for a good while will certainly not be going back there in a hurry

Food was cold, chips over salted and it was clear that it had been left on the side waiting for a while as ice had melted in the soft drinks and thickshakes were partially melted.

Went here with my son very helpful wrap is delicious

Would've been nice if the food was a little bit hotterm

Food is consistently missing ingredients/ made poorly

DO NOT use Click & Serve at this McDonald’s. We were waiting for 30 minutes outside before going in and asking about our order. After speaking to someone, they had no record of the order. Eventually we were told it was being prepared. Another 35 minutes went by before we got the food, over an hour wait time from ordering to getting the food. The food was good but the service was incredibly slow. Unfortunately this is true of a lot of McDonald’s nowadays, when you have so many options for ordering and not enough facilities and staff to fulfil the orders!

Waited 30 minutes for our order to find out that they had no red onions for the limited time BBQ McCrispy. Asked for ordinary onions and was told they couldn’t add them due to messing up stock levels. Checked that we had everything to find out we didn’t have any dips that we ordered. Was told they didn’t have any ketchup (wasn’t told when they gave us the order). Then drove off as we had a takeaway to then find out that they only put 1 beef patty in the double quarter pound cheeseburger. Was too far away to be bothered to go back for the sake of a patty. Worst McDonald’s I’ve been to in a long time.

I placed an order for my son at 2101. It is now 2339 and I’m still waiting for the order to be delivered. This is the first time a delivery has taken over TWO hours. No contact from the courier. Phoned their helpline and I got an excuse saying he picked up the wrong order. I find that hard to believe. I was tracking him on the app and he was nowhere near my address. I shall be contacting the manager in the morning!!!

Hottest day of the year and the staff at this McDonald’s don’t feel like offering a McFlurry, an item on their menu. Probably cleaning the machines or some other usual excuse but at peak time you’d expect them to be able to supply a menu item.

Ordered through uber forgot children's happy meals , so have 3 children hungry 1 is disabled , staff on phone can't do much about . Mcdonalds staff pack the food and uber delivered sealed Mcdonalds delivery. Absolutely shocking Mcdonalds quick enough to take the money . Wouldn't even help as a kind gesture ..

Worst McDonald's I've ever eaten. Order food and Don't get it. Get told to go back round and reorder the stuff they forgot. No thanks. Get home to find this is my mc chicken sandwich meal look at the state of it. Will add a pic if I can. Poor never returning. Won't allow me to add a picture

Food was very slow to arrive, and the cheeseburger looked like it had been stood on. But it was so busy here this evening, those poor young people serving were being pulled in all directions, and not all customers were being kind. It’s cheap fast food, not fine dining, and the pace was relentless. 5 stars for the frontline staff ⭐️⭐️⭐️⭐️⭐️

Very small car park, difficult to get in or out at busy times

Not a cheap meal out anymore... But where is !!

30 mini wait from a fast food outlet is pathetic

Awful food tasted like dead pig

Only the McDonald's in the UK that needs 150 waiting bays. No matter what you order, 7 days a week you will be sent to a waiting bay. Single cheese burger.... parking bay 3 please.