Subway in Brighton and Hove

worst experience ever, , i ordered a sandwich and wanted it in a particular way and staff refused to customise and asked to pay extra for salad, ordered hash browns and was asked to pay extra for the sauce. the lady had earphones and was on call with someone throughout and couldn't hear what i was saying asking me to repeat still didn't care to take the earphones off. Never paid so much in other subways.

I recently visited the Subway and had an outstanding experience, all thanks to the remarkable staff member, Payal. From the moment I walked in, Payal's warm and friendly demeanor made me feel welcome. She was incredibly attentive and ensured that every aspect of my order was perfect. I highly recommend this Subway location and commend Payal for her dedication and hard work!

Ansolutly wonderful staff but the kindest was simran

Amazing experience great meeting payal and simran they did an amazing job for my family ❤️

I was"kicked off"from the store by the employee when the store was open as he just mopped the floor. What a lack of respect to customers. He should not work there!!

The night employee was so lovely :)

Outstanding Service and Leadership by Manager Hilal! I recently visited Subway and had the pleasure of being served under the management of Hilal. What a phenomenal experience! From the moment I walked in, the restaurant was spotless, the team was organized, and the atmosphere felt welcoming—all thanks to Hilal’s outstanding leadership. Hilal went above and beyond to ensure every customer felt valued. Whether it was helping the team during a busy rush or personally ensuring every order was accurate and fresh, Hilal’s dedication truly stood out. The staff clearly respects and admires her, and it shows in their efficiency and enthusiasm

I enjoyed it a lot during the time spent at the subway, old stein

delivery driver didn't have a clue. and was rude. food was all squashed

Order never arrived. Watch driver on tracker unable to find address. Driver then dissapred from maps and marked delivery as delivered. Tried messaging driver to say im at the reception but he never replied.

love the food and staff amazing experience

Very nice serving good customers service

never delivered my order had a partial refund - awful service

Was not open past 2 am, could understand but its supposed to be 24 hour so just got lied to

I didn’t received my order via Deliveroo! I try to call them and nobody answers!

Amazing customer service really enjoyed

Unfriendly waitress and made no effort to try to understand us. It doesn't make you want to go back and buy from the brand at all...

One of the best subway in Brighton. Staff and manager is very helpful.

love the food and staff amazing experience

Rude staff, and because of pride they not let you collect points on subway app ! Unbelievable

Food never arrived - Unable to get in contact with anybody or find out whats going on??

These guys hate their customers - amazingly rude and antagonistic

Churro was raw, not even quarter pot of caramel sauce and would give me more then a pinch of salad in my sub

Last week, I visited Subway with my friends, and the experience was disappointing. The sub was mediocre and not heated properly. What really bothered me was the behavior of the staff member in charge, who appeared to be of Indian or Bangladeshi origin. He was extremely rude and disrespectful, treating us as if he was doing us a favor. As a customer, I expect to be greeted courteously, and this was far from the case. I've already filed a complaint with Subway about their hiring practices. They need to ensure their employees possess basic manners and etiquettes to provide a pleasant customer experience.

Workers often on there phone on doing something else. Wait long for service even if there is no one before you

Very poor service from the woman

if it’s a girl that serves u she’s rlly nice but there’s this bloke there that’s just so rude… I asked for the 12 cookie box for my family and he jus said no, when I asked why he said something I didn’t understand even though there were plenty of cookies there…??? so confused lmao

Worst service ever. The person who was preparing the food did not want to work. I ask to add tomatoes, jalapeños, lettuce, etc and she said that it was an extra that I had to pay (that is not true, I never paid extra for adding those products). At that point I already paid my order because she want me to pay at the same time my order was in the oven and without asking me. After that she decide it to add me the sauce that she thought I would like because she did not ask me at any point. Never going back there. Better to hire new people to give a decent service.

I was there with my school, I spoke with one guy, he was kind, happy and very helpful, thats how it should look like everywhere, if he is reading this we are the 3 guys from czech :D, give that man some avard because food was delicious. We spoke about it more 30 minutes, this is the best subway I was ever in!

Rude staff, Refused to use subway points before they expired.

totally enjoyed my lunch nice to pick what I wanted in it

Great Staff And vet polite and helpful.

Unhappy as the wrong things came to my house and I mentioned it to the driver and she walked away and didn’t say anything

Subs were cold, coke was warm, was considerably late for somewhere not far, really unhappy

Driver gave us no indication food had been delivered. no knock on the door, no call. literally opened the door and found the food on the door step

Absolutely disgusting subway branch. Always get the orders wrong, food is cold, half out together - just really badly made and forget any extras orders too. Staff clearly have zero interest in their jobs. Avoid this branch at all costs.

paid extra for ice cream with the meal and didn't receive it! past orders also missing items and delivery has been incredibly late in the past. subway should do much better.

Wrong sauce, cannot eat sandwich now

Over an hour late Food was cold Had to order something else. Was given no update the whole time

Terrible customer service, was overcharged but the girl on the till insisted the price was correct. Prices are not clearly shown on any of the food. No meal deal options . Hygiene didn’t look great either. Avoid this branch of Subway there’s plenty of other options. Very disappointing & a rip off.

Sub melt was horrendous. Stale bread, no onions but tomatoes? I hate tomatoes so they were removed which made the subway even dryer. Didn’t even eat it, two bites of what seemed like dust was enough. Never ever going to order from here again.

Not nice seeing the server rubbing his face on the approach but he at least wore gloves. The sandwich was very soggy and tasted a little off. But it is 24 hours so….

Hot sub melt in a bag with a cold drink. Food was cold by the time it arrived. Defeats the point of a sub ‘melt’

Bought and paid for a meal deal, total came to just under £12 and I was given only a cookie and my sandwich; I asked for a drink and she laughed/scoffed and said “no I can’t do for free” as though I didn’t already pay for a a whole meal deal, ended up spending another £2 cuz English has never been easy for the truly revolving door staff there; I been going over 5 years now and it’s only recently they’ve started explaining to the staff what a wrap is lmao, truly awful but almost adorable in its attempts to keep up with the other chains, no wonder they have to be open 24 hours🤦🏻‍♂️

Missed out on the nachos I ordered

The driver picked up the order in time but he went somewhere else . Food was cold and late

Delicious! Thank you subway people, i love you x

Driver very friendly and helpful

Most of it was missing. I ordered a footlong meal deal plus a wrap. I got a footlong by itself and the wrap. So missing the drink, crisps and cookie

Evthing wos ok but I did not get the drink I ordered

Really poor experience with with restaurant, and not the first time. Seems to be getting worse each time ordering from. I am now going ro avoid this place as I think it lacks value for money.

I have reviewed before and it wasn't a good review, however a family member ordered today and it was excellent service. So credit where its due. Delivery time was great, food excellent.

First time I’ve ordered a subway and I was not disappointed… It was so good and super early for delivery. I will be ordering again ❤️

The girl who served us was absolutely amazing. She provided great customer service . She definitely deserves a raise considering poor working conditions.

I have ordered from subway few times now and usually with no problem. However I ordered yesterday and even tho the food was nice it took a hour and half to be delivered. I wanted some lunch before I went to work so was looking forward to my subway. Unfortunately they couldn't get a driver and I ran out of time and had to go to work without having my lunch. A family member waited for it and it took hour and half. Very disappointing.

Could use a clean. Grumpy staff speak so quietly makes ordering unpleasant

WRONG SANDWICHES AND MISSING THE MEATBALL SIDE!! The turkey footling didn't have any cheese in it (despite ordering double cheese) NO BACON when added a hash and bacon Stack and only 2 slices of turkey. Me and my partner phoned the location over 20 times and no answer to any. INCREDIBLY disappointed and I expect contact from Subway or Just Eat to correct this

Lovely food, always great taste. Our food was delivered on time by friendly, polite people. Would definitely recommend.

Sub wasn’t toasted and came completely cold. Never had a cold sub but that was honestly disgusting, safe to say I’ve been put off subway for life

I ordered a complete meal deal and my cherry Pepsi max and cookie was missing. Everything was cold. I do not normally have issues with this subway but this time round they clearly did not read or follow the order correctly.

The order was all wrong and items were missing

Illegal activity all weekend for Pride, adding £1 onto every persons order but no notices or changes to the advertised prices, when questioned after paying refused to refund and refused to provide a vat receipt or write one out... breaking trading standards and criminal offences all weekend

Ive been told that my order is fixed And i got standard white bread ( bropably from last day) Not nice Last week different location I got completely different treatment and choice

The food was cold and the bread tasted stale and old. In one of my subs I also asked for no sauce and in both subs there was the spicy chipotle sauce in whom the person I ordered for was not very happy about.

Cold food and disgusting messages by the team members that make your order for Deliveroo.

Fine but told they don't accept scottish notes. You do.

Delicious and arrived in good time 🙌💞

We didn't get what we ordered. We tried contacting for a refund but email wouldn't go through. Tried to call back driver to inform him order was wrong but he was rude

Opened the store at 4am just for us, legendary staff, probably the best in the world! Please give them a raise xxx

DIDN'T SEND MY DRINK IN MY MEAL DEAL AND I'M VERY ANNOYED ABOUT IT

Ha ha... waited for over 2 hours.. Still didn't arrive.. then tried to cancel.. I couldn't now 5 hours later. It's saying it was delivered... its 4am and NOTHING has been delivered, and Subway would not answer the phone... I'm not sure who's to blame, but someone is... waiting on reply from just eat and a refund... SUBWAY OLD STEINE BRIGHTON... ridiculous customer service ..appalling....

Everything was wrong on the order

Food took over hour and half to arrive wrong 0/5

I’m not happy it was a mess and they forgot the drink I’m really not happy with this

Refused to make my order when I asked for a vegetarian option.

Dirty, tall skinny Indian girl is rude as hell.

Spicy Italian is my favorite sub, I know it well…. it should bring 5 slices of pepperoni and 5 of salami for the 6in or 10 and 10 slices for the foot long. Despite I told the person serving it to correct him, he put just 8. The place was more and less clean, but it is actually a challenge for one person in a busy sunny Saturday.

cold, stale and wrong. pretty much sums it up tbh!

Ordered food from here when visiting Brighton. The young lady behind the counter was terrific. I forgot to take her name before i left. May have been nosheen. Great customer service and very polite. Food was perfection too. When I return to Brighton, I will be sure to visit again. Thanks so much

Paid £31 for 6 subs only received 5 rang up no answer

They decided to just charge me for two over priced muffins despite seemingly being out of stock. No respect to call and ask if I'd like replacement, no initiated replacement or apology note. Ironically I chose this branch over western road due to the good reviews....don't even bother with this location. I'm out of pocket the guts of £5 now.

Forgot my ice cream and give me the wrong drink

Really well made and packaged.

Vile dried up poorly filled dry roll delivered in far too much time, I live 5 minutes away but love to support students earning a living, Cheese and ham roll was dry as me mums towel, cheapo cheese and and ham in what I assumed would be a crusty fresh roll, Ordered and shopped here for years, Not anymore, my bins more full than I am

Staff need to be more consistent in how they make them.

The young lady serving was very pleasant working on her own 09:35 this morning. Did not get name. Great omelette roll and doritos at a good price.

Food was good as always, but it's the driver who really impressed. Thank you mate.

Place was dirty, the lady who was working didn't speak much English, to the point she cannot converse a basic conversation. The sandwich was pretty poorly made, she uses a metric ton of sauce (though you may like that).

I asked for a toasted sub it came freezing cold you could feel the lumps of chicken we’re freezing cold still it was all round vile I can’t eat it so now looking to order something else from another establishment…

This place is great if they don’t have what you ordered they will replace with another product and with a nice message saying sorry ect 10 out of 10 for the service

A lot of reviews said that this subway was dirty or didn’t taste great but it was actually pretty great. This subway deserves respect for being open 24 hrs on kind of a weird street corner. Those are some tough hours to be open during but it still is. Great place to go, and it’ll be exactly what you need late at night.

I specifically said do not put cheese on the bowl of meatballs as it’s for my 2 year old and what did they do? Put cheese with jalapeños, absolutely careless. Also food came cold. Very disappointed

The veggie delight we ordered was so bad that we had to throw it and the potato wedges were soggy. Good customer service but bad food.

You gave me a small bottle of fanta instead of a big one I paid so much more for

Cold, wrong sides and took ages to get here

Nice food, good service. They always phone if they are out of an ingredient and ask for a alternative. Only one complaint really is that sometimes certain workers there can over do the toasted roll, couple of times it has been burnt. Other than that would recommend.

But nothing arrived that I wanted

This is a terrible subway the place is always unclean with meat and salad everywhere and the staff are not good at their jobs one didn't accept my app order but I was still charged so I had to re order at the shop go to the subway on North Street it is better

If you want cheap healthy food on the go come here and order a 6 inch turkey melt or a meatball sandwich they even do hash browns and cookies and crisps and of course drinks, they open till late as well which is a bonus

Forgot my drink paid £3 for it