Mcdonald's Restaurants in Brighton and Hove

Food arrived very late and 3 items from the order were completely wrong.

Late, Freezing cold, no straws, no sauces, drinks leaked everywhere. Very poor.

avoid from ordering from here, ALWAYS missing items from orders. they don't ever answer your phone and when you request a refund you don't get it, i was told I wouldn't get a refund because I had already given the code to the delivery driver before checking my order when the delivery driver doesn't give the food over until the code has been given to them. food was cold on delivery and had missing items from a happy meal, 20 piece nuggets didn't turn up and also 2 drinks were missing from order.

No sauces were provided again with this delivery

excellent timing. food piping hot

Order took too long to arrive and my food was cold

I ordered a large Big Mac meal and I get small fries with my large meal I’m disappointed I wanted a large not a small

Food was cold. Drinks had spilled out and wasn’t even fizzy anymore so must have been there for ages. Driver didn’t offer me a refund or a credit. Just looked bemused.

Our food was so cold and was missing a drink

Give this driver a pay rise! They deserves it! Handle my food with care he followed simple instructions. Couldn’t be anymore thankful!! I hate the company but you have some respectful drivers I can assure you that one.

My drink was given to me upside down and was half empty. It was late and all food was cold.

delivery driver called to say he was outside and he was not refused to come to my address had to walk down the road and collect only for it to be missing items. rude driver

We were actually surprised with this order! The burgers were hot as were the chips. We stopped ordering a while ago due to the awful state our food arrived in plus it was cold with a long wait for delivery, so this was a welcome relief. The delivery driver was fantastic too and actually happy! So whilst we know this could be a one off we have to give credit where it’s due!

Left all the shades we paid for

MY DRINK IS DAMAGED!! My food was placed onto my communal bins as I witnessed, I have bad OCD AND WILL BE TAKING THIS FURTHER

Absolutely shocking over an hour late, delivery driver was at restaurant for most of it so not the drivers fault

Food was cold, not surprising given how long the driver was waiting t the restaurant

Have never delivered any sauces😡😡😡😡

Popped in here today and there was a pigeon walking about, ordered our food took ages I think they seem to look after drive through and delivery orders. A couple of our order the burgers were cold , probably wouldn’t bother returning again

Not being funny !! Forget my sauces again and I never come to you again ! Thanks a lot for ruining my day

useless spastics who take 40 minutes for 2 double cheeseburgers 🥰

Orders cheese bits got chichen instead no causes came either shot good wanna refund

we ordered milkshakes they came half full with no straws food was freezing cold

Stone cold, late, told driver was there but didn’t leave for 25 minutes, whole meal ruined as couldn’t be reheated

I ordered it at 4:30 and it arrived at 6:25, absolutely stone cold. Don’t really think I order for cold maccies

Usually i would get one whole slice of cheese in my fish fillet but they only put half a slice, also the same for my friends burger as well. I have a feeling they were running out of cheese thats why they were cutting it in half.

food was cold and completely wrong order, not

Has to be the worst and i mean WORST mcdonalds ever .. Fast food restaurants...They wouldnt know fast if it hit them in the face .. Wait ages for cold food ..staff absolutely atrocious..worst of the worst ...id rather pay the extra and go to burger king

Food part of order wrong, so we received someone else’s food

Never receive my full order! Always, always items missing- so frustrating!

Food was freezing and we waited over an hour for it to even arrive

Servicio muy lento. El personal estaba más interesado en los pedidos en línea que los clientes en el restaurante. Cuando recibimos nuestra comida después de esperar un rato la comida era solo tibia

Forgot a whole meal very disappointed

it was freezing cold....waste of money

SO slow! Waited 30 minutes for 1 large meal And a happy meal at 4:30pm, not even a peak time. Been here 3 times and it’s always insanely slow

Forgot my sweet chilli sauce and garlic dippers!

Slow service, noisy environment blaring dance music, not relaxing, food cold. Just eat drivers let these places down, they should have their own purpose built outlets in the cities, as they inevitably hold up all the other customers with the many orders they have to collect.

Very late delivery. Also Food wasn’t hot when it arrived and didn’t look fresh. Really disappointed with the purchase.

It takes too long like 40 mins and foods cold but pigins keep flying in

very polite delivery person, and actual warm food

Fast food?? 30 mins waiting after going through drive thru. Food was wrong and cold worst McDonald EVA

Took ages staff had hearing problems and when I tried to eat outside(because the restaurant was full of rebellious delinquents) I got violently attacked by malicious pigeons. Although the food was ok it was cold by the time I got it Also they forgot my Minecraft toy:(

food was warm, drink was pretty much totally full for once which is good too

Delivery was estimated 20 mins got to 6 mins then went up to 10 mins down to 4 mins back up to 8 mins back up to 10 mins then 4 mins when finally arrived food was cold

didnt give us are free chicken nuggets

"Terrible experience! I waited for more than an hour for my order, and when I finally got it, it was incomplete. On top of that, they took my money without giving me everything I paid for. Very disappointing service!"

The chicken burger and beef burger flat and chips cold and didn’t include the sweet curry dips for the chicken nuggets

Why can’t McDonald’s not stretch to a sachet of sugar. Never get any sugar or a napkin. I spent £17

Ordered food and waited 2 hours for it to arrive, food arrived cold!

Gleb was an amazing manager who helped me with an order that messed up.

Food was over an hr late, and cold

Cold fries, continuously delayed the order, missing items. The restaurant cannot cope with on demand orders, ever

It has been 4 hrs and my order is not here yet . The app shows it has been delivered. I mean ..what is happening?

Food come very quickly, they even added ketchup which was a bonus, all food and drinks in the bag. Delivery driver smiley, and very kind. Thank you

I paid for a lot of food and McDonald’s didn’t give me the quarter pounder burger that I ordered I’m disappointed

Very busy plenty of people but service quick and friendly staff ideal while waiting for bus

Another 20 minute wait for a drive through.

I waited for more than an our for this order . And after an hour it shows that it has been delivered but it has not been delivered yet .. i am starving !!!

Everyone in here is fed up with waiting, Marina McDonalds is no longer fast food. I don't know how it takes them so long to prepare the food even though it's not all that busy today. Used to be so much better here

30 minutes since placing an order….. still waiting. Where’s the fast on fastfood gone?

Food was missing you can tell he opened the. Bag to eat a hash brown not happy

Superb and very affordable price. Decent service.

food from here is always a bit too cold and has something missing

Freezing cold but I really don’t mind that with maccys 😂

Didn’t recieve hot chocolate as was dropped!! All my other food was soaking wet in hot chocolate, the bag was dripping !!!

Terrible location don’t come unless you want to wait 20 minutes for a small fries. Would not recommend!!!!!!!!!

It's a McDonald's. You know what you're getting. This one is really busy though, staff are slow and they show your order as ready to collect about 5 minutes before it is to fiddle the figures, and then wonder why loads of people are waiting by the tills.....

Very kind driver, delivered my food with care! Highly recommend.

Observé que uno de los problemas en este restaurante mal administrado era la incompetencia de comer y entregar comida tibia. Nadie parece haber abordado esto y está empeorando cada vez que los uso. El rastreador Uber come al conductor durante 90 minutos en el último pedido / volvió al puerto deportivo dos veces en este período. Mientras tanto, mi comida se enfriaba cada vez más - ¿puede el Mc Donald explicar por qué permiten a esta horrible compañía retrasar la comida o hacer múltiples bucles alrededor de brighton?

I ordered 20 chicken nuggets 2 medium fries 2 bbq dips and 2 sweet and sour dips. I did not get this I instead got a cheese burger and three chicken selects. I tried to call them and inconveniently they did not answer. Thankfully I applied for a refund on the app. All I can say is hope they refund me.

Food was cold and cost me £23 and when I reported it, they gave me £5 back absolute joke

This maccies is actually disgusting give it a miss staff ignore you and food took an hour and half to come to the table and that was only after we said something absolutely dire this place and everyone will agree

Cualquier persona involucrada en la terrible franquicia debería avergonzarse. Experiencia verdaderamente terrible, empeorada por personal arrogante grosero.

Dreadful service, rude staff. Had to park up and wait ages for drive thru meal. Had to go in and collect.,No refund, and no customer service, just a young lad saying have a nice day! Rubbish!

Drive thru takes ages then you get told to go wait in the car park. I've waited up to 40 minutes before and they brush you off so literally nothing you can do. Please isn't very clean or hygienic so I would avoid this place.

2 hours to get a simple meal !! And stone cold when it does arrive !!!!

both muffin have no sausage in!!!! main ingredient time changed so 30mins late

Order from here twice and both times have been absolutely awful, first time I received the complete wrong order and this time half my order was missing the in store staff don’t have a clue what they are doing and the management are as unhelpful as they are dim-witted. Both times my order has been late. NEVER ORDER FROM HERE!

Better by far than Newhaven McDonald's , fantastic .

Normal Macdonalds cheap and cheerful. The drive-thru was very good today

was a Kay for once just a shame McDonald take forever to cook it

Well what can I say! The shift manager Zie (if that’s how you spell it) hasn’t got the ability to deal with customers concerning to be honest! Merely gives you a refund when his approach together with the person working in the lobby is questioned. They were asked the uber driver was more important even though his collection wasn’t ready. Lack of hygiene no hand washing when entering the kitchen from cleaning tables and emptying bins - nice! Hot drinks and food left for over 10 minutes until given - when asked why it should be accepted to have cold hot drinks and food it was an issue to re do them. The restaurant is dirty, the toilets haven’t seen a mop for weeks. No receipts in the machines when ordering just another shambolic restaurant providing sub standard services! If I could I’d give zero stars! Well done to the manager you’ve got some great staff!

I had less a than a small portion of fries and a DOUBLE cheeseburger when I ordered a triple

Undoubtedly the worlds slowest McDonald’s

Worst Mc Donald’s ever husband was told to wait in parking lot then they forgot about his order so they had to re do it. Food was literally disgusting and stale and cold. They also forgot all sauces and gave small fry’s instead of medium. Stay away at all costs!! I regret eating this so much.oh I forgot to mention there was a hair in my fries.

Food arrived fine and on time, just the wrong food was delivered for the 4th time! 🙄

Estimated delivery time was 30 minutes. It arrived 2 hours later.

to be honest are food was cold and then the manager reheated it and it still tasted like rubbish . looked like the staff couldn’t even cook

Really nice guy. He couldn’t find my flat because the maps are wrong and he was still very apologetic about it.

really nice guy, fast delivery

Everything great but They never put satchels of sugar with my coffee

i’m absolutely livid i ordered one singular quarter pounder (with cheese) and it took 26 WHOLE MINUTES i’m so upset with this. i am a very busy lady and it took a long time. for one. ONE.

Was not delivered, not happy with the service

drive dropped my drinks all over my driveway half my food was missing. Happy meals are with no food in the box just a toy

They always prioritise delivery drivers and drive through. If you order in person, you wait 30mins. Always seems so unorganised. Tables dirty. No receipt paper.

This is the worst McDonald’s in the world. If I order on-site, I have to wait a long time, and they always forget something from my order. If I order delivery, they never manage to send what I actually ordered. On top of that, the place is always dirty.

One side to burger bun and no straws. wow

Pls where is my food I’m still waiting

No dipping sauces were delivered, our fries weren't salted and the ranch burger didn't have any ranch on it

we had no knock on the door just had a message saying im outside im sorry but not all of us stare at our screens. fed up of not getting orders that ive paid for when all you had to do is knock on the door.