Mcdonald's Restaurants in Brighton and Hove

Service and atmosphere have got a lot better since all the disrespectful teenagers aren't in there anymore.

Customer service was slow, and my food was barely warm when it arrived. I ordered from the saver menu and used the drive-thru, but I had to wait 20 minutes. That's not fast food 👎👎👎

Cabt even get orders done correctly constant issues

All food was freezing cold I would like a refund as nobody wants to eat a cold McDonald’s

For the second time at the same McDonald’s waited over 45 minutes for food, when I went to complain and ask for a refund I was told my food was ready but to come inside to collect it and receive my refund but when I arrived at the front desk I was told the food has been binned and I’d have to join the back of the queue for the refund. I walked out as I had a 4 year old waiting in the car who was hungry ridiculous that a fast food chain can’t make fast food

Poor service like rip people off

food was cold, the delivery time kept going up and had an item missing

waiting 20 mins for a singular burger is kind of long lol

30+ minute wait for food on a Saturday night, could have got served in a restaurant faster

The food was cold. The top of the bun was in 3 bits. Quite disappointed, really usually nice meals.

Completely wrong order cost more than what I received won't be ordering again

your driving could look for numbers on the house listen to what he is being told on the phone. because he has messed around for 10mins my food was cold

Bad really bad. If you say it takes 20 to 30 minutes for a Mc Donald’s that around the corner and you take 110 minutes it’s just bad. Your app is not up for it as you don’t have the couriers obviously. That’s terrible

Again have to park up to receive a drive thru basic food order, this happens pretty much every time, no sauce provided with bites and the food is cold, shockingly bad for MacDonalds which isn't great at the best of times. something is not right with their business model....

Stay away from this place at all costs. If there is a hell, this is where they will serve food. The level of service here is bordering on criminals, and the staff all look tired and worn out. They will see you standing waiting for service and actively ignore you. They all turn their backs on customers and slowly bring out some horrible quality food. The level of care they put into this garbage dump of a mcdonalds is appalling, and they should be ashamed of themselves. If this was my store, I would be devastated to say it was mine and would be looking into training in all areas. For every person that goes here, I have not only warned you but also apologised from all of humanity for what you will endure. Good luck, and may God have mercy on your soul

my fries came medium when i ordered a large

Your map doesn’t point to my address. Delivery driver took ages because he was following your map. East Jetty’s 150 m long and sticks out into the sea.

Ordered via drive thru but told to park up and wait to receive food after already being handed drinks and mcflurries. The mcflurries melted by the time our food arrived and one item, a Terry's pie, alongside our sauces were missing. Food was also cold on arrival. Poor management, service and food.

as usual they're too lazy to look at a receipt and forget all the sauces. oh and last time I checked you should be sending straws with drinks but they were forgotten also

The worst McDonald's ever 😒 Update- Still terrible, it's run by inept teenagers. This time they made us wait in car park and then forgot to bring food

If you go on a Sunday you'll be waiting ages for food

Food was cold, delivery time kept getting later and later.

Very bad quality of food. Also ordered triple burger. And it was without everything, one salad and 3 beef cutlets.

Waiting half an hour for two coffees and a medium order of fries is unacceptable. Worst service at a McDonald’s I have ever seen.

Not comparable to the more comfy atmospheres the McD's have in the US (i am sensitive to loud sounds and lights so it was not for me) but its Mackey's.. Quick bite by the sea or before heading into the cinema. cant complain too much.

large and medium fries both have less then half the packet full

as usual the food was cold and chips weren't cooked

Food was as expected. Staff were lovely. The toilets in mens were blocked, flashing light and extremely loud music (it's not a dirty disco- clean it). Ladies toilet were absolutely filthy and again extremely loud music. No tables were being cleaned. I had to wipe a table down before sitting. Floor sticky. There was no staff on the main floor. All table service number stands have gone missing. The whole place needs a deep clean.

When you order online for delivery food is prepared immediately. Staff place the food on an unheated shelf to the right of the public counter. It sits there until a driver turns up. It can sit there getting cold for up to 15 to 20 mins and nobody checks that length of time. Today’s Oder arrived at my house barely tepid and inedible. McDonald’s won’t take responsibility and Uber eats dismiss this as acceptable and will not engage. The result is cold orders being churned out regularly when deleivery driver numbers are low. There is no quality control and no one takes responsibility. The liklihood of ruined food being delivered is about 70% of orders from here. Uber so they take feedback seriously but won’t refund or even engage. McDonald’s with whom the contract is will not engage telling me complaints must go to Uber eats.

cold an large chip boxes not even half full

Waited over and hour. Food was cold and two things missing.

Food is always cold, and I just waited over 2 hours for a delivery when the restaurant is a 10 min drive away. Ridiculous

waiting an hour for food when theres no one in is criminal

I was waiting for food for two and a half hours! It is unbelievable!! Isn't it considered fast food?

Ordered chicken sandwich received Big Mac. Fries where cold and soggy

Such a lovely driver, wish I had given him a tip!! Food is lovely and warm also.

Large chips were all only half filled, McRib might have been the deadest burger I’ve ever had in my life and we had to reheat the chip

My burger was missing pickles. At least I got free fries with it. The tables weren't clean.

Burger was hot and fresh, however, it was dripping grease constantly. Slightly delayed waiting time. My previous visit here I waited 15 minutes for a single burger order. Side note, the entrance design is awful, it’s far easier to walk up the drive thru to access the front door. The walkway kind of goes around the houses to get to the same place.

Great delivery, personable and welcoming

driver was exceptional 👌 thank you

the new mc rip is absolutely perfect fit for a king. best McDonald's sandwich to date

This McDonald's is ok if it quiet the food is nice and quick but when it gets even a little busy it does run very well and I have had my orders lost multiple times but the staff are helpful at least

Missing all the chips and order was wrong a said no onion or mustard in quarter pounder meal and it had them in it !

Delicious and the driver was prompt.

Wrong order again for the second time running. Today it was a black coffee, but it was supposed to be a white coffee. The Internet never works to check in once you have arrived.

Just went I was expecting from them friendly and

Self service with plenty stations to fill in your order. McDonalds is pretty standard no matter where you are - which is why I like it... you know pretty much what you are going to get before you order. Self service is an added benefit, and amazingly fast service makes the whole fast food wait so much more bearable... what a pleasure to buy from here...

Waited at drive throu this morning 20 mins for me breacky to then be told to park up 10 mins later still no breacky and now late for work so had to drive away with out the breakup I paid for… stop messing about and do yr job properly or leave… as I won’t get reimbursed for my breakup..there bloody idiots.. never again…

Great for a treat, when they get the order right.

Your service it crap and you delivered my latte stone cold

Some items in my order were stale and passed their sell by date. These were labelled items making me unsure about unlabelled food items in the order too.

Waited 40 mins for cold food, and I was lucky, others at the counter had been waiting over an hour. Won't be going back I'm sorry to say.

only got one item when I ordered 4

Drink spilt everywhere leaked from when the driver handed me the order to find out when I get indoors that my drink had titled during the delivery time. Chips were warm but very dry?

Food is always ok But the slow service is a joke. 20mins for a kids meal. The staff are near on useless. The manager should get the sack and hire me. Cannot run the place

so dirty and slow, total disinterest in customer service, toilets got no lock and unusable, worst mac out of dozens visited over the years

Absolutely lovely driver, should’ve clicked on a tip for him! Food was lovely and warm best one as of yet! Thank you to the lovely driver for taking care of my order.

If you have nothing to do for the day then come to this McDonald's It's always stupid busy even during the week. When everyone should be at work if you even order a drink you will be waiting 20 /15 minutes for it worst McDonald's

Mcdelivery today Instead 4 muffins I received 1! Unbelievable is it really difficult counting to 4? No more orders there .. I won’t recommend

It was dead literally no cars parked no one in the restaurant and I still waited 20 minutes for FAST FOOD !

Do not use the drive thru. Waited an hour and 15 minutes for 'fast food' and received a parking fine because of them losing our number plate. This will be taken further.

Super slow never come here also don’t bring your girlfriend cos she will eat all your pudding while u wait rediculously long for your mains

My food never arrived, the driver assured me he was in his way but has blocked my number

Waited ages for food and then when it cam missing 2 items and had no straws on the tray and the wrap came incorrect when it had been customised

Late leaving a review due to work.. Chips were cold, food was very dry didn’t taste nice wasn’t pleased

This McDonald's used to be great and it's just gone downhill. - The drive thru is terrible always ask you to park up - multiple attempts going up to the window to ask where our food is. One of the workers finally found out what happened 1 hour and 15 minutes later. My number plate was " written down wrong " so the order has to be made again - finally received our, order and yeah the food was hot and it was nice but also received a parking charge for exceeding the 90 minute stay. Appealed the parking fine to explain what happened and they are still confident I need to pay for "overstaying". What was I supposed to do, park my car in the multi story, take the numberplate off and sit in a space in McDonald's for my order to come out.

Visited here multiple times when around the marina, and every time is the same story, made to park up (which I’m ok with sometimes) and it takes ages, and the foods not any good. But today. I literally, got an oasis and a wrap of the day, was given the oasis at the window and made to park up, by the time the food came 20 minutes later my oasis was long gone and the food came cold. Not usually one to complain but this place is utterly awful.

half the food was not right and missing. also cold 🥶

As usual just eat is a terrible app to use food cold,wait time ever changing. There is no way to speak to a chat bot never mind a person. I own a restaurant and would never use your app to supply my products. Also within the industry most independents wouldn’t touch your platform for this reason. Absolutely shocking service as usual the sooner the better the next delivery service comes along that can actually take feed back,unlike this platform hiding behind generic questions that get you nowhere

Food was cold and as always, Chicken Selects were missing the 2 dips I’d chosen for my order

Don’t mind so much that the time it took was longer than expected but dislike food was cold when delivered

Anyone who's eaten more than a few McDonald's knows not all stores are created equal. This is one of the worse ones, it's always noisy and chaotic inside, service is often slower than at other branches and this branch will ALWAYS miss off your sauce, even when you've paid extra for it. If you're using the drive through I'd recommend checking everything is there before driving off because you can't guarantee that here.

We waited for 30 minutes in the drive through. There was people walking back to the window who had been waiting in the bays for food to be brought out which had been forgotten, complete chaos. When our food arrived it was stone cold. This is the worst McDonald’s I’ve been to.

ordered at 16:31 app said was delivered at 19:25 no food had shown up went down to mc Donald's the food was sopost to come from nothing they can do they said so i go and buy more food to take home and 4 hours later still nothing... happens more then it should missing food from these just eat drivers that in the end probably eat the food them selvs shocking service... AVOID if possible drivers not truthworthy

Without a shadow of a doubt the worst McDonalds I have ever been to. The wait for food is almost always painfully long and then not worth the wait. I don’t blame the staff, it seems like management need to get a grip of it.

my happy means was not put in a bo just chucked in the bag. one drink had half leaked over some food. all whole order was soggy

They have redefined the meaning of FAST FOOD!!

I need to write to compliment a member of staff on duty at circa 20:30 on Monday 23rd September 2024. The staff member’s name was CURTIS, whom I later found out was a crew trainer (I believe). My query related to an order placed via the McDonald’s App. The issue was a payment had been recorded, after a table service order, as pending on my credit card having followed an error message via the app. I sought assistance with this matter and Curtis unflinchingly obliged whilst the restaurant was busy. After expeditiously taking the time to seek and understand (information from the app and also reviewing the pending payment) and empathise with my situation he offered a very proactive customer recovery solution. My dilemma was that I couldn’t confirm that my order had been placed and queued! He sought to seek affirmation to my order, which was not evident, and having reviewed all the presented data offered a solution. The solution may not have been the correct in the long term, (pending payment and no order still prevailing), however his understanding and quick action fed two hungry customers in a timely manner. The solution was to order the same meal at a point of sale cash register without further payment. He also took the time following an enquiry, by myself, to actually come to the table with an order update! The food arrived by personal hand delivery and was gratefully received. I felt I had to speak to the on shift manager, Zee, who was also very courteous and customer centric, and state that I shall posting a review/comment. Now some may read this review and say it is only a burger! Well in this day and age of instant online gratification, non human interfacing etc, it was terrific for a slightly(ish!) older patron to have someone understanding to help! Therefore Curtis……..thank you, you are credit to McDonald’s and the service industry and are very much appreciated and hopefully valued by your employer.

3 and a half hours delivery time. Food was cold and no longer wanted by the time it arrived.

Not even joking Marina does the best McDonald’s Chocolate milkshakes in Sussex

Park up for 2 cheeseburgers!!! Sort you mess of a fast food restaurant out it’s embarrassing!!!

Probably one of the worst Mcdonald's anywhere. They've certainly removed the fast from fast food, and can't get even the simplest order right.

Terrible restaurant. 25 minutes to wait for food despite being late evening and close to empty. All the food orders were staking up and getting cold on the counter. Staff are rude and when you bring back cold food, apparently it’s your fault. Also, they charge for condiments. That’s fine, but when they have run out of the free bbq and ketchup please they need to change it and not kick off and ask me if they need to change it, do your job. That’s why you get minimum wage.

Food was late food was cold and soggy also was supposed to receive a refund for full amount of over £18 but only received around £8 it was all cold and soggy so where is the rest of my refund? And how do I speak someone to get this resolved?

Slow service, took roughly 20 minutes to serve us after we used the self-serve machines near the entrance to the store. Got fed up with waiting so went to stand near the collection point with the 15-20 other people who were also waiting for their food. It was as if they were prioritising the drive-thru and didn't really care about the general restaurant. Behind the collection counter looking into the kitchen there was take out bags and just general dirt all over the floor. Poor Service, Not Fast-Food and was hit by an un-insured employee who just clocked off in the car park.

Waited 40 minutes at the drive through. Told us they'd then bring food out to us. They didn't. Pointless, might as well have gone to a proper restaurant for a sit down meal. Totally ridiculous, wasn't even that busy

The order was late, cold and wrong. My last few orders have been the same. I won’t be ordering again.

A manager who doesn't know how to handle urgent situations!!!

Awfully slow . 15 mins wait time for a cuppa tea . Refund thank you as I haven’t got time to drink it now . Fast food at its finest …not

Staff too lazy to ever put sauces in the bag

It took 25 minutes for 1 burger and fries. Staff couldn't care less, terrible service, awful fries. Requested ti speak to a manager and my request was declined.

Waited 25 minutes for a burger - staff were unhelpful and not bothered. Requested a manager and nobody came to find out what the issue was. Terrible place

Terrible freezing cold not even luke warm disgusting also missing drink food should not be served at this temperature

Food was good but staff mixed up drinks and forgot a burger

Prioritise delivery companies. Waited about 45 minutes for food which was then cold and order wrong. Staff stand about talking 8nstead of doing stuff. Drinks are prepared and just left standing about.

Leave you sitting in the drive through for 15mins then leave you at the intercom for another 5mins order our food to get to the next window for them to say don't take cash(50) no signs up saying no 50s, crying kids in the car rude staff and manager like I had done something wrong, they didn't even check the 50 pound note just point blank refused, telling me there going to call the police so a wasted 40minutes

Food was cold, no straw, wrong dip. Didn’t enjoy!

Last time I visited this place. 25 minutes wait for food( 6 items). All the confused staff seem to be dealing with are the fekking Deliveroo riders. Food was cold,when it eventually arrived and the chocolate milkshake was horribly sour, I suspect it was off. Fast food used to be fast and cheap(ish). Today it is neither....The worst McDonald's I ever visited.

Driver was great. Food was pretty shocking. Don’t know what I expected tbf