Mcdonald's Restaurants in Brighton and Hove

"Terrible experience! I waited for more than an hour for my order, and when I finally got it, it was incomplete. On top of that, they took my money without giving me everything I paid for. Very disappointing service!"

The chicken burger and beef burger flat and chips cold and didn’t include the sweet curry dips for the chicken nuggets

didnt give us are free chicken nuggets

Why can’t McDonald’s not stretch to a sachet of sugar. Never get any sugar or a napkin. I spent £17

Ordered food and waited 2 hours for it to arrive, food arrived cold!

Food was over an hr late, and cold

It has been 4 hrs and my order is not here yet . The app shows it has been delivered. I mean ..what is happening?

Cold fries, continuously delayed the order, missing items. The restaurant cannot cope with on demand orders, ever

Food come very quickly, they even added ketchup which was a bonus, all food and drinks in the bag. Delivery driver smiley, and very kind. Thank you

I paid for a lot of food and McDonald’s didn’t give me the quarter pounder burger that I ordered I’m disappointed

Very busy plenty of people but service quick and friendly staff ideal while waiting for bus

Another 20 minute wait for a drive through.

I waited for more than an our for this order . And after an hour it shows that it has been delivered but it has not been delivered yet .. i am starving !!!

Everyone in here is fed up with waiting, Marina McDonalds is no longer fast food. I don't know how it takes them so long to prepare the food even though it's not all that busy today. Used to be so much better here

30 minutes since placing an order….. still waiting. Where’s the fast on fastfood gone?

Food was missing you can tell he opened the. Bag to eat a hash brown not happy

food from here is always a bit too cold and has something missing

Superb and very affordable price. Decent service.

Freezing cold but I really don’t mind that with maccys 😂

Didn’t recieve hot chocolate as was dropped!! All my other food was soaking wet in hot chocolate, the bag was dripping !!!

Terrible location don’t come unless you want to wait 20 minutes for a small fries. Would not recommend!!!!!!!!!

It's a McDonald's. You know what you're getting. This one is really busy though, staff are slow and they show your order as ready to collect about 5 minutes before it is to fiddle the figures, and then wonder why loads of people are waiting by the tills.....

Very kind driver, delivered my food with care! Highly recommend.

I ordered 20 chicken nuggets 2 medium fries 2 bbq dips and 2 sweet and sour dips. I did not get this I instead got a cheese burger and three chicken selects. I tried to call them and inconveniently they did not answer. Thankfully I applied for a refund on the app. All I can say is hope they refund me.

Food was cold and cost me £23 and when I reported it, they gave me £5 back absolute joke

Dreadful service, rude staff. Had to park up and wait ages for drive thru meal. Had to go in and collect.,No refund, and no customer service, just a young lad saying have a nice day! Rubbish!

This maccies is actually disgusting give it a miss staff ignore you and food took an hour and half to come to the table and that was only after we said something absolutely dire this place and everyone will agree

Drive thru takes ages then you get told to go wait in the car park. I've waited up to 40 minutes before and they brush you off so literally nothing you can do. Please isn't very clean or hygienic so I would avoid this place.

2 hours to get a simple meal !! And stone cold when it does arrive !!!!

Order from here twice and both times have been absolutely awful, first time I received the complete wrong order and this time half my order was missing the in store staff don’t have a clue what they are doing and the management are as unhelpful as they are dim-witted. Both times my order has been late. NEVER ORDER FROM HERE!

both muffin have no sausage in!!!! main ingredient time changed so 30mins late

Better by far than Newhaven McDonald's , fantastic .

Normal Macdonalds cheap and cheerful. The drive-thru was very good today

Well what can I say! The shift manager Zie (if that’s how you spell it) hasn’t got the ability to deal with customers concerning to be honest! Merely gives you a refund when his approach together with the person working in the lobby is questioned. They were asked the uber driver was more important even though his collection wasn’t ready. Lack of hygiene no hand washing when entering the kitchen from cleaning tables and emptying bins - nice! Hot drinks and food left for over 10 minutes until given - when asked why it should be accepted to have cold hot drinks and food it was an issue to re do them. The restaurant is dirty, the toilets haven’t seen a mop for weeks. No receipts in the machines when ordering just another shambolic restaurant providing sub standard services! If I could I’d give zero stars! Well done to the manager you’ve got some great staff!

was a Kay for once just a shame McDonald take forever to cook it

Undoubtedly the worlds slowest McDonald’s

I had less a than a small portion of fries and a DOUBLE cheeseburger when I ordered a triple

Worst Mc Donald’s ever husband was told to wait in parking lot then they forgot about his order so they had to re do it. Food was literally disgusting and stale and cold. They also forgot all sauces and gave small fry’s instead of medium. Stay away at all costs!! I regret eating this so much.oh I forgot to mention there was a hair in my fries.

Food arrived fine and on time, just the wrong food was delivered for the 4th time! 🙄

to be honest are food was cold and then the manager reheated it and it still tasted like rubbish . looked like the staff couldn’t even cook

Estimated delivery time was 30 minutes. It arrived 2 hours later.

Really nice guy. He couldn’t find my flat because the maps are wrong and he was still very apologetic about it.

Everything great but They never put satchels of sugar with my coffee

really nice guy, fast delivery

i’m absolutely livid i ordered one singular quarter pounder (with cheese) and it took 26 WHOLE MINUTES i’m so upset with this. i am a very busy lady and it took a long time. for one. ONE.

Was not delivered, not happy with the service

drive dropped my drinks all over my driveway half my food was missing. Happy meals are with no food in the box just a toy

This is the worst McDonald’s in the world. If I order on-site, I have to wait a long time, and they always forget something from my order. If I order delivery, they never manage to send what I actually ordered. On top of that, the place is always dirty.

They always prioritise delivery drivers and drive through. If you order in person, you wait 30mins. Always seems so unorganised. Tables dirty. No receipt paper.

Pls where is my food I’m still waiting

No dipping sauces were delivered, our fries weren't salted and the ranch burger didn't have any ranch on it

One side to burger bun and no straws. wow

we had no knock on the door just had a message saying im outside im sorry but not all of us stare at our screens. fed up of not getting orders that ive paid for when all you had to do is knock on the door.

Shocking stone cold food driver was to busy on his phone to actually acknowledge the customer and doesn’t know how to shut and lock a gate

I was given no straw for my drink I ordered with my food.

Delivery was +50 min late and the food was cold. Only good thing was the kindness of the delivery man.

Took 20 mins for them to prepare 2 happy meals and never even apologised, to top it of the the staffs mates in divvy cars raving around the drive thru

Food was cold an didnt taste good at all worst mcmuffin ive ever had tbh

I've given the resteraunt 5 stars because the workers don't deserve any less. The food is 3 stars not because of the resteraunt itself but because it's mcdonalds not a Michelin star meal. The service 5. Always 5. Atmosphere 1 but that's because it's usually crowded and my autistic ass really struggled in these overwhelming environments. But as someone who has worked and been served here, come hell or high water, the workers do their job and are kind. Trust me, you wouldnt believe the shitty people that come their way thinking they can take advantage because "the customer is always right". I once witnessed a woman demand chicken nuggets from the drive through, without being in a car, holding up the line of cars waiting because she was trynna order from the pick up window, which isn't possible, and started throwing things inside the store. Throughout the entire process the workers just politely told her that they cant take her order from there and need her to come into the store. The job doesn't pay well and isn't exactly the most inspiring dream either, but they always do their best to meet the demands of customers and on super packed days they work fast and everytime I've ordered, my food has normally been either freshly cooked and hot or if they forgot something they fix it no questions asked. They do not need to be doing this job, no one needs to be doing this job, but they do it so let's all be a little kinder to them when we go in as customers to have our budget mcdonalds meal next xxx If they get something wrong then just let them know gently and they'll fix it. It would not have been done on purpose or to offend you x

Why has this MacDonalds decided this year that it's ok to have their customers eat with their coats, hats and scarves on because is so cold inside the venue. Have they decided to save on heating not giving a damn about their clients comfort?

No sauces, pain extra horrendous

food was cold and drinks were put on there side so half leaked out

So slow to bring out food. Currently been waiting over 20 mins after ordering at the drive thru

What a shambles !! Waited 40 mins for food which was cold, then to be told they were waiting for items but would bring them over. 15 mins later nothing arrived. Back to the counter where I saw the items put on other people's trays but nothing for me. Got told sorry waiting for it, WHAT AGAIN. I stood waiting another 10mins, no apology and very rude guy who literally through the food on the counter. Lovely manners . Tables are dirty rude staff and they cannot cope with the orders. STAY AWAY !!!!

Got the feed 4 share bundle. Received the burgers and no fries.. ZERO fries!

I would like a refund as my food was cold and I waited an hour and a half for the food food to turn up and I had also lost my appetite by the time I'd received it

Good location, easy parking shame the of East Brighton is littered by McDonald’s!! Just print the car reg on the drive through receipt, it’s not hard . Self service machine not working still . Disgusting toilets and no soap !! This place is getting worse , unhelpful staff , often no one to help , the longest wait , disorganised chaos even in quiet times!!! Stay clear 😫

Food was stone cold, only half my drink was left as the rest had made the paper bag wet, and the order took almost 1 hour to arrive. won't order from that McDonald's again!

just because you keep putting delivery time up doesn't mean you wasn't late... food was cold asf

When is a drive through not a drive through? When you visit McD's at Brighton marina and wait 20 mins for a cheese burger

Drive through should be called drive and park. Staff love to bring out food that’s cold or stale and will usually forget half your order so you have to go inside and wait another 20 mins for them to get themselves together.

Food took 30 minutes to get to me and was cold when I got it. The lady serving me however was a real g. Ordered 2 burgers, got 4, legend.

On several occasions now, there has been an extremely long wait time, usually in the early shift or weekend shifts, on what should be simple orders. This feels indicative of a poorly run premises and experience mix for the less desirable shifts, and weak capability for troubleshooting to keep the premises on track.

No matter the time of the day. The drive thru staff will always park you up and make you wait at least 20 minutes!

Two medium missing fries missing from meal deal for two and missing fries from Mcplant meal

Our order wash stone cold and squashed

Feels like a hospital with all the beeping and the food is overly processed trash, but you'd be hard pressed to find a fast-food restaurant that deviates from this. The main thing for me is the toilets, they were ABYSMAL. They are so small in order to maximise profit for the restaurant, I walked in and immediately the urinals are so squashed together that you'd open the doors into someone's d*ck, food and rubbish on the floor, urine on the toilet seat. Terrible

Food is just classic McDonald's, the service is not too slow though. Also open for 24 hours which is great.

Drink only half full where it's spilt all over.... Food freezing.... A joke.... And they offer me £2...last time order from there!!!!!

McPlant was mediocre, the preparation was laughable, chips warmish, apple pie had a time stamp stating it should have been discarded 20 mins before it arrived, mcflury was OK, first and last time I'll order from here as clearly abysmal service.

the bag came opened and the driver was too quick to get away thatbi had to shout the code down the road to him

Missing items of food. Incorrect items also. Not acceptable

Service and atmosphere have got a lot better since all the disrespectful teenagers aren't in there anymore.

Customer service was slow, and my food was barely warm when it arrived. I ordered from the saver menu and used the drive-thru, but I had to wait 20 minutes. That's not fast food 👎👎👎

brilliant delivery driver. thank you

Cabt even get orders done correctly constant issues

Lovely delivery driver and an absolute gent 5stars all the way

For the second time at the same McDonald’s waited over 45 minutes for food, when I went to complain and ask for a refund I was told my food was ready but to come inside to collect it and receive my refund but when I arrived at the front desk I was told the food has been binned and I’d have to join the back of the queue for the refund. I walked out as I had a 4 year old waiting in the car who was hungry ridiculous that a fast food chain can’t make fast food

All food was freezing cold I would like a refund as nobody wants to eat a cold McDonald’s

food was cold, the delivery time kept going up and had an item missing

Poor service like rip people off

30+ minute wait for food on a Saturday night, could have got served in a restaurant faster

waiting 20 mins for a singular burger is kind of long lol

The food was cold. The top of the bun was in 3 bits. Quite disappointed, really usually nice meals.

Completely wrong order cost more than what I received won't be ordering again

your driving could look for numbers on the house listen to what he is being told on the phone. because he has messed around for 10mins my food was cold

Bad really bad. If you say it takes 20 to 30 minutes for a Mc Donald’s that around the corner and you take 110 minutes it’s just bad. Your app is not up for it as you don’t have the couriers obviously. That’s terrible

my fries came medium when i ordered a large

Again have to park up to receive a drive thru basic food order, this happens pretty much every time, no sauce provided with bites and the food is cold, shockingly bad for MacDonalds which isn't great at the best of times. something is not right with their business model....

Stay away from this place at all costs. If there is a hell, this is where they will serve food. The level of service here is bordering on criminals, and the staff all look tired and worn out. They will see you standing waiting for service and actively ignore you. They all turn their backs on customers and slowly bring out some horrible quality food. The level of care they put into this garbage dump of a mcdonalds is appalling, and they should be ashamed of themselves. If this was my store, I would be devastated to say it was mine and would be looking into training in all areas. For every person that goes here, I have not only warned you but also apologised from all of humanity for what you will endure. Good luck, and may God have mercy on your soul