Subway in Brighton and Hove

Very nice and clean atmosphere. Staff was polite and respectful 🫡

They are very friendly and helpful. I go here for lunch most days and avoid a subway closer to my office which says a lot. They are very busy so the food is always fresh. Highly recommended.

I went there last week, The service is good , they deal with their customers as a friendly, there is one staff member I met , her name is Rupinder, she is very polite , when she deal with us

They offer Very coordinated service,clean atmosphere and friendly gesture. Enjoy to have food there and love to revisit again

I had excellent service from Rupinder. Really good quality food. Service with a smile. Very prompt!

Always a pleasure to come back here for a quick bite. Great service as usual.

Visit the first time was great experience very helpful staff Mainly female she have great patience Enjoy my meal 😊

Poor and rude customer service. The female Indian member of staff, didn’t understand what i was saying, furthermore her child was running round the store and participating in serving customers and restocking the fridge, despite obviously being under the age of 10 and not being a member of staff there. He was simply the workers son.

They only take card Inconvenient. Didn't want to bring down the review with the stars hence the 5. But come on... I wasn't served what so ever. Accept cash please? Polite staff m

2 hours for a 30 minute delivery, I had things to do that evening so I consider this undelivered as the restaurant won’t answer the phone and there’s no way to cancel orders

Took close to 2 hours to arrive, absolutely terrible experience!

Bad customer service …. He is using AirPods and doing bad service …

Horrible service speaking a different language when we don’t understand and I’m an immigrant myself

Went in on a Friday (24th of August), just after midnight. I live locally and ordered what i normally get from this exact store. The workers (who I haven’t seen before) were extremely rude to not only to me but my girlfriend and rationed the portion. I go to this subway all the time, however I will not be anymore. Extremely discussed by the treatment I received.

Dirty seating area, along with untrained staff who could barely speak English. Expensive. Avoid

The person who was working didn't ask for any preference and cut my footlong on its own. Didn't asked for the meal deal or anything. Worst service

i asked for the sandwiches to be toasted and they were not only not toasted but the bread was stale too

No salads available, very messy seating area not recommended.

I ask to vaggi patys and stff tak ex money that price is £8.49 and stff ask me £10.49 And she is no how to make

Nice service and good management

This subway is really good. Staff there especially Rupinder is so friendly and helpful…I ordered chicken tikka sub and it was very delicious

Very good customer service by Lidia. very impressed.

Order kept getting delayed and when it arrived we were missing multiple items and one of our subs had the wrong type of bread. When we went to call the restaurant it immediately went to ‘user busy’ so there was no way to ask what happened to our missing food and drink. Really poor.

Ordered on JustEat and unfortunately a large majority of our order was missing or wrong. We didn’t receive multiple sides, one of our drinks was missing, and one of our subs was made with the wrong bread. When trying to call to ask where our missing food was, the line immediately went to ‘user busy’ despite us calling multiple times over the course of an hour. Really disappointed as I would expect a chain like subway to care about their customer experience, and at least include every item ordered.

I am allergic to olives and had specifically not ordered them in my footlong from delivero but received them anyways. That is soo not acceptable

Sub was extremely soggy enough that it was falling apart.

my food has not been delivered where is it

Really kind and friendly service, particularly rhytha, he made me want to come back Get a toaster after 12 please!

I came 2 times. One day lady made nice sandwich for my daughter. Next day was man - he put in sandwich half of what lady did. When my daughter was eating it - she said it was half empty. It was just bread and lots of ketchup.

Cold and missing items, both subs missing cheese, completely below standard.

The worst subway I’ve ever experienced. Hard bread… older than my youngest child. Inedible to be honest. Requested refund

Took over an hour to receive which normally isn’t an issue but this was a terrible order. Food arrived freezing cold (the sub and chicken bites), the sub seemed to have been cooked for far too long it was dark and like biting into a rock, nearly impossible to eat. The sub also wasn’t cut.

Waited for 6 minutes for someone to come out and serve me. Gave up and left. This was at 9am on a Monday morning so not an unusual time. There was no breakfast menus out either which was strange.

I’d leave 0 stars if i could. Ordered food waiting an hour only for the restaurant to cancel my order despite the fact they were still open for another 3 hours on uber eats and online saying it’s 24 hours.

A WONDERFUL SERVICE EVERY TIME I LOVE BEING AT SUBWAY

If you haven’t got the items stated on your menu, you should really change it. Or make them out of stock…. Rather than sending customers items they didn’t order or want.

Walked in looking forward to a subway! Watched the sandwich artist pick his nose pour drink down his throat and then proceed to pull gloves out of the box with the hand he's picked his nose with! Rank! Subway sort your dirty disgusting staff out!!! 🤢

I got someone else order and there taste on sub sucks so unhappy

For the most part the food was fine. Subs a little burnt plus was missing a cookie from my order which is disappointing.

just look at that brie…. also, ordered from them on deliveroo. cheese was missing, but that didn’t really matter since the bread was ROCK SOLID and sooo dry. I could have used it to hammer nails in the wall. wow…

The food was good but I think I might have been overcharged or charged for something I didn't expect as I believe I order two meal deals yet paid more than this.

Ordered a ham salad that arrived without ham.

Still waiting. They’ve said they have delivered it but I’m still waiting. Terrible service. Use another Subway. I called the restaurant 4 times. No answer and last two times they picked the phone up and then put it down

The food came on time I ordered the footlong sub and nachos. The nachos came nice and hot and delicious however the sub way cold and stale. Was quite difficult to eat since it wasn’t cut in half

Absolutley awful. Ordered nachos... they sent a bag of doritos.... paid for added bacon... no bacon... ordered at 9.15am.... order arrives at 11.10am. Avoid at all costs and they don't answer the phone either!

took two hours to get to me food was stone cold WORST DELIVERY EVER

Went in at 14:40 thursday 26th. Met with extermally rude sandwhich artist who shouted and raised her voice when we asked about points on the app and shouted at another lady for leaving shop door open. Not cool

cookie was stale. it tasted like an uncleaned surface. they dont even cut the subs in half anymore i feel right embarrassed when i hold the whole 12 footlong sub. :/ sad ..

Sandwich was really bland, hardly any taste or sauce. Plus no cheese even though I chose cheese. Margarita slice was fine.

6” instead of a footlong and the rest of of the order was wrong! No one ever answers the phone so don’t bother trying that!!

Terrible customer service. Very rude when asked for extra sauce. The other subway on the other side of town were alot more welcoming and helpful. Will not be returning

There was so much sauce it was horrible. Dripping out the sandwich, going everywhere. Ruined it completely

Cold food, items missing, bag all ripped open

I had to reject the order as the driver went to Saltdean than Brighton than different other locations with my food in his delivery bag. No apology, no explanation, nothing so I had no other choice but to reject it as it was over an hour late and I didn't pay money to get cold food so please send a refund ASAP

The cold sandwiches were fine. However the cooked items were extremely undercooked.

Very late, hash browns, cheese bites and pizzas were fresh out of the fridge. No heat whatsoever. Gave me the wrong sub too. All went to waste.

Usually the quality is not great, some things missing or wrong items delivered, but everything was absolutely perfect today. Thank you :)

Wrap was cold asked for it toasted.....

Just picked up two sandwiches . The bread on mine was rock solid and stale. The other was completely tasteless…. Very questionable as to how fresh any of the ingredients are. Service was pretty poor not allowing us to choose salad or sauce and just got what was given. Very very poor

all around terrible. sandwich was squished to the thickness of slice of bread, cheese wasn't molten, food was cold.

Not heating the sandwich and kicked us out for no reason.

If you have dietary requirements beware, I ordered a gluten free sub and it has made me really really unwell, so It must have had gluten in it. Need to be more careful

Such a weird experience. Asked for sauce and was told that I wasn't allowed. When I offered to pay extra for sauce, the server still said no.

Ananthu the manager was so helpful with the new menu. Thank you for being amazing x

Bread was stale AF and not hot

Hope your first shift went well Ash 😁 My sub was lovely.

Total delivered the wrong order two items missing. One item incorrect bread soggy. To top it all put olives on which I have reaction to. So all the Subs went in the bin.

I had the steak and cheese footlong, and I am suffering ever since. Don’t go.

I as given ice tea and asked for orange juice

It’s a joke never ordering from you guys again

Received someone elses order!!!

Just love the food, great place for a very nice roll with whatever you want on it

La comida está muy buena, los ingredientes y la variedad de pan que hay hace que sea un buen bocata por un precio justo.

Got every part of my order wrong, wrong sandwich, missing cookie, wrong crisps, both sets of wedges uncooked and absolutely everything was cold. I would rather eat their door wedge than those "wedges" they served me.

Very good foods,very good service

The food quality was dreadful The road was dry and hard and hard and very disgusting disgusting it tasted like the role was Style

The worst sandwich I've ever eaten. My server Divya literally threw the toppings into the sandwich. No exaggeration, she THREW the sandwich together. It was a mess. Normally I wouldn't pay so much attention to the sandwich being made but it was almost a joke. Curiosity got the better of me. The bread was cut first, but the toppings weren't, so I had to pull everything apart. About 3 shreds of lettuce, and yet what seemed like hundreds of olives. I literally had more olives than anything else. I asked for a small amount of sauce, and she proceeded to squeeze the life out of the sauce bottle, resulting in a soggy, disgusting sandwich. I don't quite know how you ruin a sandwich so badly but she managed it! Sandwich 'artist'? More like sandwich saboteur! What a joke. I won't be returning here.

only received half my order and cant get through to anyone on the phone

Great packaging and delivery :)) sandwiches filled up as well

Always forget stuff in my order

This subway always undercook their sides

I was served by Rahul best customer service ever specially when you drunk he made me feeel at home “it’s only subway” #brightonnorthstreet

cold food. Drink was missing. Didn't taste fresh, had to order from somewhere else.

Order originally said 0910 delivery food arrived 0930 freezing cold and hard like cardboard. Won't be using subway again

Ordered poached eggs on my sub and they came cold in plastic packaging separate from the sub.

Phone number wasn’t being picked up, was unable to cancel order as delivery time became later and later. At work and needed the food to be delivered when it stated. Food was also cold.

Food was stone cold and my sun wasn’t even toasted.

Tasted odd. One sandwich we asked for tomato ketchup instead they put tomatoes in the sandwich and no ketchup..gross.

Missing items, not wrapped properly so food was ruined, wrong drinks !!

Oven broken, told we couldn't sit inside after we'd ordered it and it was takeaway only

Wrong items and subway is not picking up the phone to sort it out - gave us someone else's order

The nachos was just dry derito

Order completely wrong. Asked for not toasted sub cake toasted. Ordered a salad…it came with no lettuce???? And pickles which I did not order. Restaurant closed after I received my order and just eat can’t help.

Late delivery as it took an age to assign a driver, some of food was not toasted as requested. Missing Bacon in wrap, and no even free item or sorry for late delivery. I am surprised I should ha e still had to pay service charge as it was poor from start to finish. Need to sort it out subway!!

Amazing Subway much better than other subways like they packing and enough ingredients inside

The female server that served us was fantastic despite the pressure she was under. Don't know how she managed to make yummy subs after closing hours. Under health and safety guidelines she should not have worked alone. The girl working late on a Sunday night 28/8/22 in Brighton deserves a promotion. That store would of worked better if the sales assistant wasn't left alone by the person in charge.

Very well packaged so we received it nice and warm thank you guys!

Sadly cold food and those are potato tots nothing kike a hash brown, delivery guy was so loud in building and literally threw my order to ny door, really unprofessional and not like normal good service

Sandwiches were so bad - there was no sauce and the were dripping with water for some reason. Couldn’t even eat them in the end which is a waste.

Standard subway and does have vegi options, however didn't change gloves before doing my mums vegetarian sandwich even after touching meat. I spoke up about the issue and I was told "ill only change my gloves if the customer specifically asks me to". My mum won't speak up about this because of the type of person she is, so she did say it was fine however later after we left she said she wasn't OK with it. You might think I'm being stupid but this is an example of cross contamination and is infact a health risk. The customer shouldn't have to ask you to change your gloves as it should be done as a standard safety precautions. I am very disappointed with the staff here and I will be talking to management and/or head office to make sure this is sorted. this was our first time visiting brighton and we were hoping for a better experience with the simple task of getting food. i am not impressed. :(