Mcdonald's Restaurants in Brighton and Hove

Drink was spilled in the bag and went onto my burger

Every time we order we are always missing an item

they gave us about 3 chips in a large portion which is absolutely ridiculous

Ice cream melted and impatient driver resulting in me getting locked out in my boxers

Speedy delivery, very polite delivery guy.

Paid for large fries, hardly got any in the boxes. My *free cheeseburger was squashed beyond recognition.

my ice cream was melted and my drink spilt on my napkins and bag

With my chicken nuggets and veggie dippers dips were part of it and they didn’t arrive with the meal,sort it out and read the order right

Didn’t receive my order and no refund

Staff were friendly and helpful,enjoyed my visit

Great timing and he was really nice at the door

I ordered a breakfast from McDonald's this morning and an item was missing from the delivery which meant my sister had no food for breakfast. I tried calling the store, contacting Uber and McDonald's and all were useless. They refused to send out the missing item so we compromised on a refund, however, the amount refunded was significantly less than the price of the item missing. I am extremely disappointed with this experience and frustrated that there isn't an easier and better way to contact McDonald's and Uber regarding these problems, you can only speak to a virtual assistant, no phone lines of anything.

I asked on my order for extra pickles and onions both on the order and in the notes and got neither.

Nice and fresh and good temp this time 👍

Missed out an enire meal for one of us, very disappointed

the delivery driver drove past my house before coming back

my food was not the right order I'm trying to ring u as the delivery person said he would bring my actual order

no napkins were provided considering that this delivery was a hotel one. cheers to being inconsiderate.

recieved a completely different order.

Missing items and chucked in the bad awful!

Everything came as usually get stuff missed and came hot and nothing spilt

Un servicio de experiencia dibólica muy lento después de ordenar. desde la pantalla automatizada que no funcionaba correctamente Cuando nuestras comidas llegaron apenas estaban calientes.

order was late......then they said they delivered the order when it wasn't delivered at all

Honestly one of the worst customer service experiences I've ever had! The McDonald's app was playing up. I went downstairs to the pickup desk to see what was happening with my order. Turns out I'd ordered to the wrong location. My mistake of course, not their fault. However, what happened next was terrible. I asked if there was anything I could do, maybe expecting they'd say that they could put the order through to this location and I pay again. But nope. They simply said "Nope, can't do anything." I looked in bemusement and said "Thanks", obviously very annoyed. Then I went back upstairs and ordered on the machine. The same guy I spoke to bought me my food and literally slammed it down on the table. Not one "Enjoy" or anything, not a single word. Definitely won't be going back to this location again.

chocolate shake ordered mint shake received. no straw ... again

my order wasn't completed my sons minecraft happy meal wasn't there

Don’t worry, I’ll toast my own food at home. It’s not like I placed an order for fast food to save time or anything……

the food was cold not impressed

Who doesn't like a cheeky cheeseburger 🤭

They didn't give Me my correct order they didn't give me my milkshake I asked for a refund and they refused

ordered a large caramel frappe and i had 3 sips and the rest was all ice there was barely any drink

The coffee I ordered had a led under the main led. I waited a long time for the food to arrive , and the food was cold and terrible . The cold drinks were worm and the hot drinks were cold. The staff got my order wrong. The atmosphere was really bad. The toilets were really, really dirty and ther was no toilet rolls. Everything was just rubbish. DO NOT RECOMMEND!

as usual no straws with drink. this happens everything

I didn’t get my food and the driver asked for the code and just said it was delivered but I need my food or my money

got delivered the wrong food entirely

The toilet is very dirty and there's an unpleasant smell throughout the place. I understand it’s not the staff’s fault, but the establishment seems to be trying to use the booths as a place where people can get a bit of sleep.

My drink was dripping out of the bag onto me when handed ove to me rudely after the delivery driver refused to find my door after lots of over the phone direction he seemed fustrated to finally find it and be doing his job? Awful service.

I ordered the food at 8:43 and the food didn’t arrive until 9:45-10am.

Multiple times on delivery they’ve given the wrong order. You get a refund, but have to pay for delivery again. I’m going to stop using them, become to regular

Missing items and everything greesy and horrible

No parking available. Oneway street. All side roads double yellow lines

the delivery driver was on his phone just standing there

took ages to prepare 2 happy meals only to give half the amount of nuggets

Always forgetting things, no care involved

Nice meal and service. Place was looking a bit dirty

Great delivery driver swiftly delivered in 20 mins couldn’t of been a better service

30 mins for a cheese burger! Heard the only member staff moving at any pace at all ask the others if they were going to do anything or just stand and talk! The guy just said na mate 🤣.

Delivered on time,food was hot and delivery was good

Cold food ordered an hour 15 mins earlier arrived missing food

Less than half my drink came I’m very disappointed and everything was soaked !

Failed to deliver food ordered

The cheese is not cooked, overwhelmed kitchen impossible to recommend, rabbit salad, coke cut with water.

McDonald's is always the same. It was a bit cold but they always are. The delivery was on time and pleasant.

it showed "delivered" after 2 hours of waiting. but it was not delivered. absolutely ridiculous.

ordered at 7:40 and was given and was given a delivery time of 8:15 but food didn't arrive until 9:30. food was barely warm and the hash browns were soggy.

5 dips ordered. 0 out of 5 dips received poor!

Took several hours, everything was cold, in fact the chips where not even cooked. Nothing fast about this food 🤷🏿‍♀️🤦🏿‍♀️

Got to see someone with skates pull up to maccies. 😎

They got my order wrong, and it came more cold than warm.

Nice fast food affordable and quick and does the job

Ordered at half 11, only just received it. Surprise surprise another missing item I won’t be refunded for. Another pineapple stick despite writing a note to the store about the error yesterday. One job.

Busy branch, gets crowded by ordering and collection counters. Does orders for the online apps so can be a wait as they are doing all those orders too.

You didn’t deliver the driver called and said it was cancelled

Missed a Big Mac off the order the other items were freezing cold not even warm

This McDonald's on Western Road Brighton has the poorest service and atmosphere. Worst McDonald in whole of Brighton 🤯

Chicken nuggets cold salad ok grilled chicken was white coffee wasn't hot

Missing my 2 big mc and chips was everywhere

The opening times listed aren’t accurate - they don’t open until way after 5. If you arrive at 5 they will still be washing the floors with the doors locked. Which is fine, but don’t list the opening time as 5. It might sound like a small thing, but there were a few homeless people waiting outside to get their breakfast - for them, coming to McDonald’s is the only way they can get a cheap breakfast, use the loo, charge their phone and get warm for a small while. McDonald’s is basically a public service in that regard, so leaving them in the cold for an extra hour while you arse around chatting isn’t really fair. Also I came in here the other day and there was blood splattered all over the walls of the downstairs toilet (maybe from someone shooting up?) it was sprayed all over. I told someone at the front desk and they just shrugged. Even a “we will sort that right away.” or “we are a bit busy but will sort that as soon as possible” would’ve sufficed to make me feel confident in the hygiene of this branch, but the employee was so nonplussed it was quite worrying. It wasn’t even a busy shift either, it was 9am.

Awful no order took it away tried to give me £8 worth of food instead of £28 fuming

I don't eat McDonald's so this review is only for the male bathroom There I was: in the middle of Brighton, needing to take a big poo as I was shopping for daily necessities, I ran and ran until I saw this McDonald's, thinking I had been saved from my brown demise. However, this is when disaster struck: the bathroom was smaller than a crappy single room uni accomodation, and the sole stall had been taken up by a (what it seemed at the time) villainous individual that had violently colonised it to himself for what seemed like an eternity. I had to leave after a temporally distorted 5 minutes. I had lost all meaning in life, on the cusp of ending it all, I had found my salvation; the Wendys right next door. They had bathrooms o'plenty, clean surfaces everywhere where the eye could see and every stall was free. Tl;Dr Do not use McDonald's for defecation purposes. Awful, cramped and smelly bathrooms. The wendys bathroom is great, I would know because I am typing this review on one of their toilet seats 😏. 5/5 stars for Wendy's.

Coca Cola was completely spilled and the long portion of chips was half full, so I had to eat without drinks and without chips.

Food was cold, in-edible, they keep changing the time for when the food is going to be delivered

I have not received my order as stated on macdonalds website. have been trying to contact you.

I won’t be ordering McDonalds again. The food was stone cold on arrival!!! Only ate it because I was hungry 🙁

the only problem we the food was cold

Very cold, had to microwave, which tbh should not have to do as it’s not that far away, but watching on the map the bike delivery guy made other deliveries! Coke had spiilt out other sweet snacks and was left with it dripping on my floor and only a sip was left! Also no mozzzerella sticks???

The order never arrived! Specific details were left in the notes about delivery. Showing as delivered and I have no food!!!

Just so rude seems my xomolaujr which was immediate has been ignored but when send instructions I'd hope they are read. That aside and beyond what delivery person doesn't have courtesy to even close gate . I have the video footage of this all as we

We know about this shitty food, sometimes we love it.

Delivery guy was polite. Order was cold.

The foot was frozen, more than an hour waiting for the food

This is the central McDonald’s for the Liverpool Club Scene, based 18:00 you will be met with constant delivery drivers and drunk people. There’s nothing the McDonalds can do about this but it does dampen the experience alongside the prioritisation for Delivery Drivers. On the flip side, if Drunk it’s a great place to visit that will serve you before you know it and give you the energy you need to carry on the night or not feel hungover in the morning.

I placed my original order at 15:56… had to cancel, placed my order at another location at 17:35. My food finally arrived at 18:44. The food is freezing cold, I gave up waiting for the order I couldn’t cancel and made myself and my son something else for dinner. Absolutely terrible service.

Me encanta McDonald’s, que no... este McDonald’s tho es tan competente como una sola hebra de espagueti. La cantidad de veces que he pedido desde aquí y la comida ha estado fría... parece como si la comida hubiera sido empujada en una secadora de ropa fría y luego empujada suavemente por las escaleras. En general, ordenaría desde aquí si tienes una condena inminente después de los 6 meses en prisión que debería llegar en la próxima hora o así. Para redondear las cosas no soy yo, eres tú x #dobetter #domuchbetter

It showed he was at the location on time, then they disappeared off (tracked him on the map)......they went elsewhere for over 15 mins, came back. There was also a missing item and it food was lke warm.

Friendly delivery man brought food to my door

I cannot believe this is the same place I ordered from months ago!!!! Probably the BEST I’ve had in over 20 YEARS. Everything was PERFECT in both QUALITY and presentation. Looks like I’ll be back to weekly ordering again - hoping it’s NOT a glitch!!

It was being prepared for 2 hours then the delivery time was an hour and 10 mins in the future

Too busy is a good sign but too many delivery drivers in the way a separate area might be helpful do like the double quarter pounder tho, nice

We have ordered from here before and it's been a sham Useless. Run by idiots. ,missing big Mac, missing straws for drinks.

Most of the order was missing. Delivery driver should have checked the receipt to the amount of bags. The drink was leaking and the food was cold.

No Milk for the tea and no straw for the milkshake - come on man

burgers were cold, everything else was warm

The order was never received and it says delivered on app

Manager was apologetic but they lost the order we were sat waiting for ages. My daughter took receipt down and they took it off her and said we have a new person today. Then we waited for another 10 mins so I went down and they gave me the excuse different as they lost the receipt they were slow had no idea what they were doing. And because I was out spoken and truthful that meant I was rude. Disgraceful service no one knowing what they are doing.

order was cold and he spilled the drinks and refused to fix his mistake or go to McDonald's to get another

Ordered at the same time as my friend. My order took 10 minutes longer than his to come out despite it being just fries and a burger (same as he got). Manager seemed more focused on “engaging his lats on a deadlift” and “how much he squats”compared to his college than getting my order ready. Really disappointed by this. Not even busy, ordered literally within the same minute :(

I have bitten into my mighty mcmuffin with ketchup and I crunched on a bit of egg shell.

What a let down!😂 Me and my mum decided to treat ourselves to our favourite meals, the driver came within 7 minutes but the food was stone cold and stale! I ordered a chocolate milkshake and its tastes like strawberry so they either didn't clean the nozzle or just gave me a strawberry milkshake😂 the chips look, feel and taste like they've been sat there for hours and the burgers are the same. Awful. When I went onto the mcdonalds app they ended up just telling me to call the delivery service. I cannot stress that this issue was not the drivers fault. Maccys really has gone down hill. I think I'll go with burger king next time 😂

15 mins for a bigmac is a long wait