Mcdonald's Restaurants in Brighton and Hove

ordered a large caramel frappe and i had 3 sips and the rest was all ice there was barely any drink

They didn't give Me my correct order they didn't give me my milkshake I asked for a refund and they refused

The coffee I ordered had a led under the main led. I waited a long time for the food to arrive , and the food was cold and terrible . The cold drinks were worm and the hot drinks were cold. The staff got my order wrong. The atmosphere was really bad. The toilets were really, really dirty and ther was no toilet rolls. Everything was just rubbish. DO NOT RECOMMEND!

The toilet is very dirty and there's an unpleasant smell throughout the place. I understand it’s not the staff’s fault, but the establishment seems to be trying to use the booths as a place where people can get a bit of sleep.

My drink was dripping out of the bag onto me when handed ove to me rudely after the delivery driver refused to find my door after lots of over the phone direction he seemed fustrated to finally find it and be doing his job? Awful service.

I ordered the food at 8:43 and the food didn’t arrive until 9:45-10am.

Multiple times on delivery they’ve given the wrong order. You get a refund, but have to pay for delivery again. I’m going to stop using them, become to regular

No parking available. Oneway street. All side roads double yellow lines

Missing items and everything greesy and horrible

the delivery driver was on his phone just standing there

took ages to prepare 2 happy meals only to give half the amount of nuggets

Always forgetting things, no care involved

Nice meal and service. Place was looking a bit dirty

Great delivery driver swiftly delivered in 20 mins couldn’t of been a better service

30 mins for a cheese burger! Heard the only member staff moving at any pace at all ask the others if they were going to do anything or just stand and talk! The guy just said na mate 🤣.

Delivered on time,food was hot and delivery was good

Cold food ordered an hour 15 mins earlier arrived missing food

The cheese is not cooked, overwhelmed kitchen impossible to recommend, rabbit salad, coke cut with water.

Failed to deliver food ordered

Less than half my drink came I’m very disappointed and everything was soaked !

it showed "delivered" after 2 hours of waiting. but it was not delivered. absolutely ridiculous.

McDonald's is always the same. It was a bit cold but they always are. The delivery was on time and pleasant.

5 dips ordered. 0 out of 5 dips received poor!

ordered at 7:40 and was given and was given a delivery time of 8:15 but food didn't arrive until 9:30. food was barely warm and the hash browns were soggy.

Took several hours, everything was cold, in fact the chips where not even cooked. Nothing fast about this food 🤷🏿‍♀️🤦🏿‍♀️

Got to see someone with skates pull up to maccies. 😎

They got my order wrong, and it came more cold than warm.

Nice fast food affordable and quick and does the job

Ordered at half 11, only just received it. Surprise surprise another missing item I won’t be refunded for. Another pineapple stick despite writing a note to the store about the error yesterday. One job.

Busy branch, gets crowded by ordering and collection counters. Does orders for the online apps so can be a wait as they are doing all those orders too.

You didn’t deliver the driver called and said it was cancelled

Missed a Big Mac off the order the other items were freezing cold not even warm

This McDonald's on Western Road Brighton has the poorest service and atmosphere. Worst McDonald in whole of Brighton 🤯

Chicken nuggets cold salad ok grilled chicken was white coffee wasn't hot

Missing my 2 big mc and chips was everywhere

The opening times listed aren’t accurate - they don’t open until way after 5. If you arrive at 5 they will still be washing the floors with the doors locked. Which is fine, but don’t list the opening time as 5. It might sound like a small thing, but there were a few homeless people waiting outside to get their breakfast - for them, coming to McDonald’s is the only way they can get a cheap breakfast, use the loo, charge their phone and get warm for a small while. McDonald’s is basically a public service in that regard, so leaving them in the cold for an extra hour while you arse around chatting isn’t really fair. Also I came in here the other day and there was blood splattered all over the walls of the downstairs toilet (maybe from someone shooting up?) it was sprayed all over. I told someone at the front desk and they just shrugged. Even a “we will sort that right away.” or “we are a bit busy but will sort that as soon as possible” would’ve sufficed to make me feel confident in the hygiene of this branch, but the employee was so nonplussed it was quite worrying. It wasn’t even a busy shift either, it was 9am.

Awful no order took it away tried to give me £8 worth of food instead of £28 fuming

I don't eat McDonald's so this review is only for the male bathroom There I was: in the middle of Brighton, needing to take a big poo as I was shopping for daily necessities, I ran and ran until I saw this McDonald's, thinking I had been saved from my brown demise. However, this is when disaster struck: the bathroom was smaller than a crappy single room uni accomodation, and the sole stall had been taken up by a (what it seemed at the time) villainous individual that had violently colonised it to himself for what seemed like an eternity. I had to leave after a temporally distorted 5 minutes. I had lost all meaning in life, on the cusp of ending it all, I had found my salvation; the Wendys right next door. They had bathrooms o'plenty, clean surfaces everywhere where the eye could see and every stall was free. Tl;Dr Do not use McDonald's for defecation purposes. Awful, cramped and smelly bathrooms. The wendys bathroom is great, I would know because I am typing this review on one of their toilet seats 😏. 5/5 stars for Wendy's.

Coca Cola was completely spilled and the long portion of chips was half full, so I had to eat without drinks and without chips.

I have not received my order as stated on macdonalds website. have been trying to contact you.

Food was cold, in-edible, they keep changing the time for when the food is going to be delivered

the only problem we the food was cold

I won’t be ordering McDonalds again. The food was stone cold on arrival!!! Only ate it because I was hungry 🙁

The order never arrived! Specific details were left in the notes about delivery. Showing as delivered and I have no food!!!

Very cold, had to microwave, which tbh should not have to do as it’s not that far away, but watching on the map the bike delivery guy made other deliveries! Coke had spiilt out other sweet snacks and was left with it dripping on my floor and only a sip was left! Also no mozzzerella sticks???

Just so rude seems my xomolaujr which was immediate has been ignored but when send instructions I'd hope they are read. That aside and beyond what delivery person doesn't have courtesy to even close gate . I have the video footage of this all as we

We know about this shitty food, sometimes we love it.

Delivery guy was polite. Order was cold.

The foot was frozen, more than an hour waiting for the food

This is the central McDonald’s for the Liverpool Club Scene, based 18:00 you will be met with constant delivery drivers and drunk people. There’s nothing the McDonalds can do about this but it does dampen the experience alongside the prioritisation for Delivery Drivers. On the flip side, if Drunk it’s a great place to visit that will serve you before you know it and give you the energy you need to carry on the night or not feel hungover in the morning.

I placed my original order at 15:56… had to cancel, placed my order at another location at 17:35. My food finally arrived at 18:44. The food is freezing cold, I gave up waiting for the order I couldn’t cancel and made myself and my son something else for dinner. Absolutely terrible service.

It showed he was at the location on time, then they disappeared off (tracked him on the map)......they went elsewhere for over 15 mins, came back. There was also a missing item and it food was lke warm.

Me encanta McDonald’s, que no... este McDonald’s tho es tan competente como una sola hebra de espagueti. La cantidad de veces que he pedido desde aquí y la comida ha estado fría... parece como si la comida hubiera sido empujada en una secadora de ropa fría y luego empujada suavemente por las escaleras. En general, ordenaría desde aquí si tienes una condena inminente después de los 6 meses en prisión que debería llegar en la próxima hora o así. Para redondear las cosas no soy yo, eres tú x #dobetter #domuchbetter

Friendly delivery man brought food to my door

I cannot believe this is the same place I ordered from months ago!!!! Probably the BEST I’ve had in over 20 YEARS. Everything was PERFECT in both QUALITY and presentation. Looks like I’ll be back to weekly ordering again - hoping it’s NOT a glitch!!

It was being prepared for 2 hours then the delivery time was an hour and 10 mins in the future

We have ordered from here before and it's been a sham Useless. Run by idiots. ,missing big Mac, missing straws for drinks.

Too busy is a good sign but too many delivery drivers in the way a separate area might be helpful do like the double quarter pounder tho, nice

Most of the order was missing. Delivery driver should have checked the receipt to the amount of bags. The drink was leaking and the food was cold.

No Milk for the tea and no straw for the milkshake - come on man

burgers were cold, everything else was warm

The order was never received and it says delivered on app

order was cold and he spilled the drinks and refused to fix his mistake or go to McDonald's to get another

Manager was apologetic but they lost the order we were sat waiting for ages. My daughter took receipt down and they took it off her and said we have a new person today. Then we waited for another 10 mins so I went down and they gave me the excuse different as they lost the receipt they were slow had no idea what they were doing. And because I was out spoken and truthful that meant I was rude. Disgraceful service no one knowing what they are doing.

Ordered at the same time as my friend. My order took 10 minutes longer than his to come out despite it being just fries and a burger (same as he got). Manager seemed more focused on “engaging his lats on a deadlift” and “how much he squats”compared to his college than getting my order ready. Really disappointed by this. Not even busy, ordered literally within the same minute :(

I have bitten into my mighty mcmuffin with ketchup and I crunched on a bit of egg shell.

What a let down!😂 Me and my mum decided to treat ourselves to our favourite meals, the driver came within 7 minutes but the food was stone cold and stale! I ordered a chocolate milkshake and its tastes like strawberry so they either didn't clean the nozzle or just gave me a strawberry milkshake😂 the chips look, feel and taste like they've been sat there for hours and the burgers are the same. Awful. When I went onto the mcdonalds app they ended up just telling me to call the delivery service. I cannot stress that this issue was not the drivers fault. Maccys really has gone down hill. I think I'll go with burger king next time 😂

15 mins for a bigmac is a long wait

Food was late and cold, chocolate milkshake tasted of nothing. Inthink its better when you go there but the delivery experience was terrible.

ordered at 8.09am it got here at 10.15am and not everything was here

Missing items and what did arrive was cold and like cardboard

Half filled half cooked stone cold chips Mc Flurry was half filled and runny stone cold burger also very small

I go to England knowing that the food isn't good, confident of living with Mc for a week... I only went twice. Food not the best, staff, in my opinion, rude, dirty and poorly organized bathrooms.

I requested a refund as some of my order was destroyed by one of the drinks spilling over some of the items, however this has been rejected. I don’t expect to have to pay for marred items? I have photos, can you please look into this for me?

All the food was cold and the drink got dropped by the driver, and I couldn’t have it

Ordered 9 selects and got nuggets after waiting 10 minutes. Absolutely disgrace but still good food

Decided to spend today all my tea break waiting for breakfast wrap. Many orders ,with greater or higher number been served before me , my order never arrived. Shift leader was repeating 1min 1min every time I ask , while rest of his colleagues were decorating counter with Christmas stickers. So left the place after 20min waiting ,hungry and angry. If you have money and life to waste I would recommend you this restaurant. Otherwise stay away from a place as far as you can. Unfortunately cannot provide star reviews on food as didn't get any. 🥲

Absolute joke ! Missing items ! Just eat wouldn’t refund for the missing items !! Why ?

We got someone else’s order I wonder who got ours not happy at all

My food didn’t arrive they lieng and is take my money ,I wass rite it on the order when arrive to call me ,they put delivered but never food arive at me

It was tasty. Fast, and very clean

Given wrong order and no number to call driver

My food was cold when it arrived and I was missing most of my order.

beat driver ever! knew where to go

Waited an hour for food and turned up very cold. Waste of my money

Ordered the fillet of fish, just for a change, and it took so long I wish I had ordered a burger

Food took over an hour and a half to come and was stone cold on arrival. One of the drinks was spilled all over the food leaving the chips soggy and foul, inedible. It’s almost like they were still raw and then soaked in coke which was flat by the time it arrived anyway. Food was clearly wrapped in a hurry as the burgers were all destroyed in the wrappers. Honestly astounded that the order was even correct. Ate what we could of what was left but we were still left hungry afterwards, and forced to cook something else despite the fact ordering takeout was meant to avoid cooking. Tried to call to just see if we could get any money back for what had been ruined or replacements but they never answered. Absolute waste of money, and will ensure that the app never selects this particular store again, especially after reading the worrying comments about food poisoning in reviews. Probably the most depressing McDonald’s I’ve ever ordered.

Food quality was good and Just eat did a great job of delivering on time, the l3 stars is the fault of McDonald's staff by not including a straw for the milkshake.

Delivery was great however the order not. Half of it was missing ! Not impressed

Ordered around 5:10 and got it delivered at 7:11

Chicken deluxe burger is the best .

Delivery was late and most of the drink was spilt

McFlurry was awful most of it was in the bottom bag and melted and the chips was cold, my wife is not happy

The food was soaked in too much oil. Even the paper bag was drenched with oil.

accidentally used the wrong address which is my fault but it's impossible to get in touch with anyone to try and sort it out

Food was late and all cold. Received black coffee instead of chocolate milk shake and no sauces

Really cold food feels like it just come from a. Fridge

They overcook the muffins so they're rock hard, then they ignore your complaint, you can't get a refund because they refuse to give you a receipt for the food you've paid for. Absolute scum

Don't think you can give mcdonlds any better than a 3 star for service and atmosphere but looses 1 for atmosphere. However a lot of cretins go in this mcdonlads which can make it a little unfriendly. Decent food and it's certainly faster than other mcdonalds like the one at brighton marina, that one is shockingly bad. Upstairs is nice I spose. Place is usually clean also.

Delivery driver was great, missing items in the order and wrong items.