Subway in York

Very soggy food and the swearing was a little much between staff banter.

If I could give this store zero stars I would. Don’t think ive ever been in a subway that prioritises online orders so much. Honestly it’s like you’re invisible in this store. Just keep smashing out online orders and ignoring anyone in the shop. Then refused to simply remove 1 item and replace it with another. Walked out with nothing after ten minutes waiting with none else in the store. Went to Kfc and got served with what I wanted in about 1 minute.

Refused to offer a 'National' promotion, despite Subways website saying they were a participating store. Top management. Spent my £20 in the KFC over the road

Very rude stuff very unhelpful avoid.

Always love subways. I can't fault it. You can't beat a fresh sub

Ordered to Aviva via just eat I don't really eat a lot of SubWay but I wasnt too hungry so ordered on break and arrived within 15 minutes. The sandwich was quality better than SubWay was years ago. Never been to the Subway in particular in person but as the quality goes I don't understand the bad reviews.

Rude lady served me, over charged me for a packet of crisps which I bought from Sainsbury’s across the road, missed half the toppings I asked for. No customer service given at all so rude

The last 2 times I’ve ordered from here my wrap has arrived warmed up (so is soggy when I open it) when I’ve indicated that I DO NOT want it to be grilled. Several times they’ve left cookies off the order too. Honestly, 75% of the time my 2-person order arrives wrong.

one of my usual subways however coming here doesnt seem worth my time as I was used to renees lovely greetings, but since i no longer see her around im greeted now by an older gentleman employee who is very rude and seems to make careless mistakes with my sandwich every time. not worth the customer service anymore :(

Lovely place to eat something fast, tasty and hot

We like a Subway and this one didn't disappoint. Very quick service with a smile and a delicious sandwich.

The staff were rude to my husband multiple times and each time we were giving them the benefit of the doubt. It's a shame because we used to be frequent customers. Today was the worst as the staff woman was shouting on my husband to order from outside the shop without explaining what she meant by that and when he wanted to understand what she meant, she kept shouting on him to order outside which is very rude. When he asked her to be kinder to him as a customer, she clearly didn’t care. We are never ordering from subway again

Walked in on my lunch break and stood at the counter, i waitied for 7 minutes with two other random customers who walked in just after myself. The staff members there did not say a word to any of us or even acknowledge us, no "we will just be a mo" they just talked to themselves. Me and some of the other random customers ended up walking out and going to KFC over the road which took around 6 minutes from ordering the food to getting it and we were greeted. I really do not recommend this subway, not all subways, just this one.

What's the point of having a offer that you cannot use? Received offer £3.99 for a footlong. Checked participating stores blossom street subway was on the list and that's my usual one i use. Manager said she's text owner of shop but they haven't updated so there's nothing she can do. She also said not all are participating but as stated when you check stores this one is. Won't be going back anytime soon. Will go elsewhere. Service nil. Communication nil

Bad service. Didn't liked how they talking with costumers. Couldn't understand what he was saying. They really little amount of food in it.

It's a subway.... you know what your getting if they know how to make it properly. This place does. Some times customer service is hit and miss but its a York subway and its rather busy on occasions in a busy area.

The staff were rude and unfriendly. The younger guy complained to his coworker about me arriving when he wanted to leave for a break or something. Some people shouldn't work in customer service and he's one of them. His older co-worker asked me if I was okay and I said I'm fine. I honestly thought he was going to tell me to smile at one point. Very expensive subway too and not that great.

£8.49 for a footlong sub. Got to be having a laugh! You can get a full meal for that at pear tree farm! Guarantee subway at blossom street be turning into students flats before 2022 is out cos you’ll have gone bust! Either that or your staff will make you bust because they are so rude nobody will want to return! And yes I’m talking to you red headed lady who looks like a bulldog chewing a wasp and tall gent who couldn’t care less.

Staff are either unhappy with what they are doing or they are just moody or they do not know that there can be people who do not have any allergy!😉

Only one other customer, early Sunday evening, man behind the counter barely looked up from his work and greeted us with: "only got tigerbread or white" - not a hello or even acknowledgement we were there. We waited and we waited...still no communication or even a "sorry for the wait"...after ten minutes of this nonsense we simply left the shop. Unbeleivable.

First of all I wLked in to crates everywere, nothing was stocked, the 2 ladies who were serving me were more interested in their personal conversation than serving the customers, the lady was very rude to me I already told her what I wanted for her to continue asking even though I already said, to top it off the change I was given a coin that was an illigal tender (the old pound coins that nobody takes no more) please be more polite to your customers and check the change that is handed to you and the change you give out! Not all of us have time to go to a bank!

Don't wear face masks. Only guy wearing one with big red nose wasn't wearing it right either. Guy with short grey hair sneezed in direction of food. The hygiene in this branch is disgusting also why does the woman with short red hair have no customer service skills or manners. Avoid.

Went in to buy some sandwiches but Noone drom staff even say hello, there was 2 fuya from Deliveroo waiting for their order ,so nobody could place an order till this deliveroo order was done so i left and 2 other customer left too. Not greeting not estimated time of waiting given, a guy who wanting just to pay for Christmas couldnt even do so! Very bad customer service.

Lovely food and coffee but the experience was made better due to the guy that served us. Lovely helpful lad so would recommend going there.

Bought cups of tea but weren't told till after that they had no milk. No list of drinks up. Cookies good .

Order was wrong and didn’t receive items I paid for

WARNING - ZERO HYGEINE. One member of staff put her fingers in her mouth no less than 8 times and another wiped her nose on the back of her hand. No hand washing, then handling knives, bowls and touching the till. This place needs closing down and staff retrained in basic hygeine. Disgusting.

We ordered from here through just eat and their missed a lot of our items off.

The only reason I ordered subway from here on just eat is cause it's the only one that shows up. The food from there is never good, it's made sloppy and as for toasting there sandwiches it's almost like they dont even try and I always have to toast them myself before eating them. Dont get me wrong, once I've toasted it correctly it tastes great but they have poor service. I recommend avoiding subway on blossom street and make the extra little journey to the one on stonebow instead.

Can't give 0 stars sadly , worked here for just under a month and with a change in manager it really went down hill from there he really didn't care about employees mental health and then fired me and when I asked for a reason I got told there was no reason and that they didn't need to give me one it was a joke that they ran the business like they did all I can suggest is do NOT work there you will get screwed over sorry not sorry .

Rude manager wouldn't get off the phone to serve me, waited 5 minutes, apparently his phone call gossiping was more important than serving a customer.

Lovely service! Pop here once a week and always get fast service and delicious food! Very sanitary and very customer focused. I'm always a happy customer here ! Loved the fresh cookies I got today 😍😍

Amazing clean shop. Experienced sandwich artists. Favorite shop in Yorkshire. Well done guys.

Fast, friendly service, great food is thanks

Just had a steak and cheese and my brother had Italian bmt salad box we were not impressed very small portions for what you pay scunthorpe subway was 100%better

I worked here fot 2 days there system is bad and not enough staff I'm not happy at all

What's a joke!!! Won't be going here again. I've been quite a few times. And on many of those occasions it's like the staff are scared to put more salad on my sandwich. The whole point of this store is so we can have our sandwichs our way. So when I ask for more than 10 pieces of jalepeno for example. I Dont expect to be told that the uptight owner can't afford the jalepenos. What an absolute joke this store is.

Nice salads and nice nachos. Very friendly staff.

Clean, staff was excellent, quality food

Good location near the train station

Very near to the York rail station

Would give ZERO stars if I could. First time as a family we’ve had subway! Never again! Ordered through just eat. No issue with just eat as the delivery was fine, the food thought.. appalling! We paid £32 for 4 subs, hash browns and drinks. Subs were thrown together, missing cheese and extra cheese also on one of them! Was basically meat and dry bread. Ham slices were discoloured round the edges and stale, so went in the bin. I basically had to strip the sandwiches and remake them, adding our own cheese and grilling them as guess what... that hadn’t been done either like we requested. Also there was a drink missing from our order. Absolute rubbish. Have heard so many good things about subway over the years, but I’m no way ever going to pay over £7 for a slapped together, stale, dry, half made sandwich again. This place gives the subway brand a bad name! 0/5

ordered a sandwich that's due at 11:43 and still waiting

Lovely sandwiches and I just love their meat balls mmmmm

Loved it can get any combo of sandwich you fancy not bad price either got a 6 inch and a foot long and still got change from a tenner

Came just about 2hrs from closing and for the third time in row, no meat meatballs. Not good enough. Management needs to sort this. I will keep reviewing untill it's sorted!

Just awful, poor customer service, trainee fired (good) tasteless food, not clean.

Love subway the 2 favourites of mine are steak and cheese melt and chicken and bacon melt if you haven't tried them already you must do

Always great and fast. Normal Subway .

Overpriced, dont always have the stock

Incredibly rude staff. Waited 10 minutes for a veggie sub only to be told they don't have any (this was at 1pm). Then the staff member starts shouting 'you should've said when you came in that you wanted one' - it isn't exactly a special made-to-order sandwich, it's one of the main menu items. Then the staff member starts shouting about how she's on her own and doesn't have time to unpack the deliveries. Really weird. She was obviously stressed out but don't take it out on your customers.

Once again closing early tonight... (Thursday 03 October) last time exactly the same.Not meant to close until 9 but already refusing service at 20.30- 20.40? Half hour before you close? ... Sort it out management.. It's ok Fish and Chips it is as they stay open until they are meant to.

Very clean and tidy staff are friendly enjoyed my coffee and sandwich

Lovely food and staff, only thing is there is no toilets.

Went into this branch this evening (5th August). The guy behind the counter was wonderful and made sure we were more than happy with our food. Great service.

Absolutely shocking experience there was one member of staff behind the counter who was making one sandwich at a time slowly then we asked if there is any toilets and she mumbled where to find them.

While on my dinner, 12.30 am 17/6/19 I was Totally ignored, was waiting in the queue, the person behind the counter started to serve the people who came in well after me. This was the 2 nd time this has happened, totally useless staff. No apology given, yes I have walked out and now will never use this establishment again. Hopefully people will see this and not use them either 😁

Food quality was good as always but staff seemed bothered by our choice as if it was too much effort and uninviting

Average subway. No problems. Clone.

Subway is everywhere good food for good price. Love it.

Great, bacon and tomato flat bread and a latte £2, couldn't believe my ears. Tasted good too!

Always the same food at subway, large sandwiches on rolls either 6inch or 12inch (how did they bypass the rules that retail items had to be displayed in metric). Lots of choice of fillings which are tightly packed into the roll and subsequently overspill its juicy contents when the wrapping is opened. Reasonably priced with combo offers of drinks and crisps & cookies available to buy as a set meal or separately. Seating is available but not restaurant standard generally, just a plain area for eating your sloppy sandwich.

Awesome staff, quality food and lovely customers. Ah such a shame the manager has left (😜 me) All the best to the team and the customers! You've been my family this year.

Quick delivery, delicious wholesome satisfying food for a reasonable price.

On a par with most Subways I have visited, salad selection good, staff friendly. Good value, could do with a facelift

Bekend met Subway namen we ‘s morgens alvast een broodje voor onze trip van York naar Dover. Bediening was bij dit kort contact super vriendelijk en een gesprek over koetjes en kalfjes volgde snel. Enorm tevreden over de bediening en het broodje later op de dag smaakte heerlijk

Fresh breads, salads and a good variety of fillings. Glad they do a vegan option. Friendly service.

Bit too expensive and slow but good food

Typical Subway done well! Quick, friendly staff only problem was the herb and cheese sub had jalapenos on them which i hate but apart from that really good.

I happened to be in York for business and was looking for a quick bite to eat and subway being subway I thought what could go wrong ? Firstly no tomatoes and very limited selection of breads and other veg. secondly the girl on duty told me she could not accept Scottish £20 notes (we are not independent YET) Staff need more training to actually be at the counter when customers are in and to ensure they have the stock required to provide a reasonable service.

Rubbish chemical ridden junk food.

Subway is a Subway, or is it? Eat subways all over the planet, same same. The difference in this one is the staff, happy, friendly and genuinely interested in their customers, my kids love it.

OK and very similar to other subways but one of their smaller ones. I couldn't see any indication of them having a toilet, although I didn't ask.

I am a huge Subway fan, but sadly this one is not a good example. This review is based on 3 visits over the space of a few months, so not a single bad experience. Staff are ok, but I on all three visits (all midday to mid afternoon), there have been stock issues - at least 1 filling not being available on each occasion, no cutlery for salad bowls once, some sauces not available - including mayonnaise!. They also don't do the chicken teriyaki properly- instead of having it pre-prepared, so the sauce actually flavours the chicken, they just plonk a dollop of the teriyaki mix on the standard roast chicken, which is then much too strong - not actively unpleasant but not tasty - and still charge the premium price for it! Will definitely not be going to this Subway again!

Great food and a wide selection on offer

Perfect place to munch healthy stuff

Love this subway, staff are always happy & you can have a good laugh with them, ow! The foods good too.

Good parking and park and ride very good staff

Guy was on his own on a heaving Saturday afternoon. He was working so fast it was a blur but super friendly and heard every detail of all the orders. This guy was an absolute credit to Subway - you should put him on double time!

Staff where superb. very welcoming. Very polite. Especially the woman on the morning shift she was as mad as a box of frog, made us laugh, fantastic at her job. Think she needs a pay rise. Xxx

We love subway but because KFC across the road were closed to their infamous non delivery issues the local kids had to choose a healthier option and descended upon subway leaving them short of veg by 6pm so our order was reduced to just cucumber and lettuce which was disappointing but the staffwere very apologetic. My wife was going to get breakfast the next morning but the only staff member was outside smoking so my wife didnt feel like being served by that person so maybe best for staff to do this out of sight of potential customers.

Food was decent but the meatballs were a little dry possibly due to not being cooked earlier in the day staff was friendly

Myself and 3 friends into this subway at around 9am on a Saturday morning. We then sat down and waited for 5 minutes trying to see any staff. We saw a bell so started ringing it to no effect. Continued to wait another 5 minutes to see still no sign of life. We then rang the bell again hoping for some form of service. Whilst waiting we noticed the meat and salad had been open, being able to air in the warm environment and open without a hint of covering. Finally after around 10/12 mins the employee arrived down the stairs. He then proceeded to shout at us saying ‘ringing the bell won’t make me come any quicker, I have bread to sort out that is more important than you’ which made a regular subway customer feel severely undervalued. I’ve been to many places up and down the United Kingdom and by far this is the worst service I’ve ever received. Give this subway a wide birth!

Friendly staff. But the Subcard machine is rarely working

Was alright, nothing to write home about, presentation wasn't great, kind of looked thrown together and the staff kept leaving the place and going outside for cigarettes leaving everything unattended, sandwich was edible so that's a bonus I guess, also lack of ingredients was slightly irritating, no mayo or lettuce? Really... oh well

We went into the shop around 8pm on Saturday evening. The member of staff was rude and had hardly any bread. He continously talked over us when we tried to order the sandwiches. Wish we had left getting the sandwiches now as after getting them and returning to our room at the hotel. the bread was found to be rock hard. It is only after thinking back we realised that there was no door on the shelving were the bread was stored after cooking. So £5 worth of subway healthy tuna sandwich went straight into the bin, as was not going to risk it with the bread being like that, plus no gloves where worn either.

Lunchtime in York can get a bit busy, like insanely busy, but less than 100yds from the city walls nestled just out of sight from Micklegate Bar is a lovely little franchised lunch stop. All the quality food and promotions of a big-name chain, with friendly and helpful staff who are actual people: quirks, banter and all (not drilled into automatons in the way that is so often the pitfall of having international branding). With just 8 (high) seats and no customer toilet to be seen, it's very much a grab&go venue, but a brilliant place for a quick lunch.

Great experience as always barring the lack of certain ingredients that my wife would have liked in her salad ie: sweetcorn. Other than that - ticks all the boxes for us! The mega melt breakfast sandwich is a thing of joy also.

Lovely and really convenient place to grab healthy food nice and quirky sometimes doesn't always have all the salad options available but always friendly and every thing is really fresh always seem to get served quickly

Always happy and friendly staff no matter what time you go,always happy to help if you want bye far the best subway in York as tried all of them highly recommend to anyone who want a great sub with friendly atmosphere highly recommend

I work close by to this subway and it is always a treat going to this one, I have been to every subway in york and no of them compare to this one, staff are always kind, friendly and chatty. David and the other guys even have my favorite sub memorized. Top class service. Definitely recommended. From Foot Long VIP BMT guy :)

its a subway, does subway food, which is good, very friendly staff, good value coffee with excellent loyalty card scheme.

What more can you say its a subway, staff are very friendly and helpful and the food is good. Will be back again

My partner has just been to get our lunch, when he returned he had this to say.......service- the young trainee was very polite but the manager was far to busy talking to her friends behind the counter about a tv show called the mighty boosch, which resulted in the poor customer service as the trainee was struggling. Products - They never seem to have meatballs the last few times we've been in and this is normally the time of 1-2 O'clock. So ended up with a big beef melt which wasn't very nice as bread very hard and falling to bits, beef very chewy with hard bits in. My partner got a turkey salad had to correct them twice and they still left out the turkey. A coffee with no lid so they put a fizzy pop lid on bearing in mind there is no way to drink through that lid also he had our daughter in the pushchair. Very dissatisfied and won't ever be going back to this store and will advise people not to either. I wouldn't even put one star.

My regular Subway, always friendly staff, and not too much of a wait most if the time.