Mcdonald's Restaurant in York

It is what it is you don't expect amazing food it's just something to fill the void, but the lying system they run with there self service screens when as soon as a certain amout of time has lapsed they assign it to collect your order even when it's not ready is a little deceitful in my opinion. They have done all these adverts saying the food will be warmer and tastier how about just make them look how you're advertising them, I'm going to get to the point that if my burger doesn't look like the picture on the menu it will be going back for looking like q dogs dinner. Service is shocking the new way of serving is meant to stream line things all they've done is reduce staffing costs and create their own bottle neck. Highly recommend not going to McDonald's when you see more than 15 orders on the screen or you'll be waiting alot long than 20 mins for your food. McDonald's head office really should be doing more to audit these stores, thurs evening I really wouldn't say is a peak period. The recruitment team for this store should be sacked.

The staff in there today 😡 I don’t know who the young lad thinks he is talking to me like some idiot

My daughter’s chicken nuggets are missing from her happy meal. This was a treat for her, she is very upset

Ordered at 11:30… eventually received our Seder at 14:55… called the store to ensure our food would be fresh when it eventually gets here and they reassured us that it would it arrived cold as if it had being sat on the side waiting for a driver!!

Nearly 2 hours from time of order, food all cold and coffee spilt all over bag so only a 3rd of drink in cup

2 hours to arrive, food ice cold and unable to eat

food wad uncooked . waste money

driver rude obnoxious and refused to leave car made me go to him when got trouble walking

Food absolutely inedible it was that cold!!!

Worst service ever received from Mac! Food delivered an hour after ordering and was completely cold. Plus an item was missing which was supposed to be my child's dinner! Just appalling

My order is saying that it was delivered however it never was!

Cold food missing items and bag was open on delivery so clearly food been taken out absolute joke

Staff was friendly and service was quick

B&M Middleton Not Open 9th November 2024 St George Retail Park Leeds There Might Be Temporarily Closed

it was out for delivery for so long he went to the complete wrong place and rang to say he wad here, he wasn’t. it then took another 15ish minutes to get to the right place. everything was cold

Delivered on time but cold food. Need to come up with a better way of keeping it warm

not sure where the driver was going but was watching him go the really long way to get to us!

Me and my family went to the McDonald’s and when I went to order we also order 2 extra chips and we also go two chips with me and my wife’s meal and they didn’t give us the 4 chips that we ordered and it was not happy with the service We didn’t expect that to be bad we expected to be good or okay.

Delivery was excellent Only let down some of the food was cold

Never got food. Said delivered anyway

Chilly cheese stack was cold and had no sauce, mcchicken crispy was dried out , chips were ancient like cardboard. Avoid going at the end of the day. Threw it away, inedible. Normally a McD fan.

It took almost 2 hours since I ordered. Every time I checked, the estimated delivery time increased. And when it eventually arrived, the food was lukewarm at best. Very disappointed.

I ordered the small Oreo frappe for my 11 year old child at designer outlet and I was stood waiting for 20 minutes while the orders placed after me were being served. Not only this but from what I could see some workers were stood there distracted, while others where trying to pick up their slack. This was an extremely unpleasant experience at McDonald’s in designer outlet and I hope I don’t have to experience it again.

Don't know why this was listed this time. I visited Fishermans Wife next door, I did not visit Macdonalds

Walked past it, Google sometimes you presume too much.

Good Mcdonalds. Large enough to get s wheel chair in and positioned with out stress, staff are really helpful and friendly.

Was missing an item, again!! 2nd occasion this has happened.

Picture this, Sunday afternoon and the wife is out. You decide to treat yourself to a cheeky burger. You pop in your order at 12:10. You eagerly watch the estimate and excitement turns to horror as the time keeps creeping up, you can’t find any help or a way to talk to anyone. 14:45 and the food arrives, you’re so hungry you don’t care. Then you realise, it’s all cold, probably been under a heat lamp for 90 minutes. Sadness overcomes you, at least the drink will be ok?

Despite it being late and the food being slightly cold and the McFlurry being a bit melted. The fact that the driver went out of his way to call me to let me know that he was going to be late made it completely fine with me.

Very disappointed with the service. Food was all cold and half an hour late.

The food was cold I didn’t have a straw with my drink

Popped for a quick snack and service and food excellent.

HBH Friends Reunion: The food Hall is an excellent place for a friendly meet up. 10am and there are plenty of available tables, facilities are clean. Plenty of options to eat, McDonald's always providing a swift meal service. There are now digital ordering machines, I avoid these! Having a food allergy I need to confirm ingredients. The assistant was very helpful and reassuring.

Reunión de amigos de HBH: El salón de comidas es un excelente lugar para una reunión amistosa. 10 am y hay un montón de mesas disponibles, las instalaciones están limpias. Un montón de opciones para comer, McDonald's siempre ofrece un servicio de comida rápida. Ahora hay máquinas de pedidos digitales, ¡evito estas! Teniendo alergia alimentaria necesito confirmar los ingredientes. El asistente era muy servicial y tranquilizador.

Food was cold. All of it. Delivery time kept increasing in minutes. Very unhappy

My order did not arrive although i answered text messages and tried to ring the delivery person yet they did not answer my call for directions. Im not happy and would appreciate a refund as no good delivered.

Nuggets and chicken burger never came with our order , the delivery bag was open and as i checked the bloke didnt hang around and drove off

ordered and only the drinks were delivered no food!

McDonald's is instantly recognizable with its striking big M.

Food was ok not hot Luke warm fries really soggy So disappointing

I ordered a bbq bacon crisp wrap which is labelled up what came However when I bit into it. It’s not what I ordered , garlic mayo sort of sauce and chicken

Wrong order. Just eat drivers completely incompetent

Missing items on order and took ages

Took 12 minutes just for a Fanta and nothing else, tastes flat aswell. Service is never speedy here whenever I come and staff always look scruffy

Not happy I order some fries and they wasn't any

Chips cold! McD’ s never as good as eating in restaurants.

Cold Rubbish fries. Overpriced Junk food

once again things missing !!!!

Sarah,the lady upstairs, customer care assistant was pleasant ,polite and professional.

Don't want to rag on the low paid, but if I place an order, the label is printed off, then at it should match. Could do a lot better.

In a busy outlet shopping mall and stopped in for breakfast. Never had a McDonalds breakfast roll before. Not as good as a full English but would have one again. Tasty, filled me up, and the coffee was good as well. Will call in again sometime.

Typical fast food outlet, reasonable selection of vegan and vegetarian food.

Just your average McDonald's! Does have a longer wait because it was so busy, but the self ordering kiosks were plentiful so we could get ordered quickly. The order was correct, I did have to ask specifically for Milk for the tea though. The food was warm and the fries were good. Definitely not the best McDonald's fries and could definitely do with more salt but not the worst either! While we went there were "Winning Sips" competitions where each drink resulted in the opportunity to win prizes, which was very fun! Not sure if we were just lucky but felt like we won quite a few prizes! Most notably £5 which was very good!

Food was cold and we were missing all of our dips. Not happy.

Normal standard for an egg mcmuffin

The food was disappointing, they for got my sauce

Food was ordered via deliveroo. It arrived cold and disappointing. I contacted deliveroo and they agreed to compensate.

Food arrived absolutely freezing and coffee was spilt everywhere there was none left in the cup. Arrived 2 hours late.

Very quick and easy. Got a breakfast deal . Nice and hot

Great little mcdonalds, everyone was friendly,fast service and this one has great chips and the mcnuggets were perfectly cooked .

Tables were cleaned regularly and floors swept but there was a large queue for the meal to arrive as there was no table service.

Ok place plenty of seating food served as quickly as the staff can

Arrived on time. Food was a little cold but still edible. The happy meal toy was missing which put a downer on my sons 'treat tea', although a folded up happy meal box was added to the bag 🤷‍♀️

Food was cold yet again don’t know why I bother ordering maccies online always comes cold!

Order was recieved 3 hours after I ordered, delivery driver was very apologetic mind but having no option to cancel my order I was stuck waiting until the food actually arrived

Very slow food luke warm at best always forget something off the order Staff always look feed up

All the foods are cold 🥶 including the burger and ice cream.

Nice Drivethrouh and good service

Only ordered a large meal and waited over 2 hours for cold food and a flat drink different to what I ordered.

2 hours and 15 minutes late, food completely cold and soggy, ice cream completely melted to liquid inside bag dripping over other food items making them inedible. I expect a full refund, this service is absolutely appalling. Hopefully this can be rectified easily.

2 hours and 40 minutes wait for the food! Couldn't eat it as it was stone cold nearly £50 on food the bin

To say we live a short drive from outlet shocked how cold the food was!!! Apart from that first time ever we got what we ordered! As been ripped off so many times & not getting money back had stopped ordering from just eat

Thursday afternoon 19th October when we visited this branch of McDonald's which is located in the Food Court of McArthur Glen Retail Park. Found it all rather impersonal, we queued up at a self-ordering screen where we ordered and paid for two flat whites and two cheese burgers. While one of us waited to collect our order the other one found somewhere to sit in this vast space which was virtually empty. When the order was ready it was handed over without the member of staff saying a word. Think that this is the first time that we have ordered, paid for and served food without a word been said. When served the burgers were tepid and the coffees were average, certainly not up to McDonald's normal quality coffee.

No chicken nuggets big disappointment for my son Time was extended as no driver for ages

The delivery driver was too busy on the phone to notice my drinks had fallen over in the bag and spilt coke and had disappeared before I got the chance to say anything

Designer centre very busy, don't usually eat there but I was hungry. The food was really good and the service was efficient.

It was cold the fries and bacon double cheese burger. And the chicken nugget happy meal not as fresh and as hot as I’ve had before so disappointed

Cold and yet again only part order arrived. This must be the 5th time i won't be ordering again

All food tasted old and was all cold

I did not get my Medium Fries with my meal

I did not get my food very angry

Perfect Thank you Very polite attentive delivery driver

Very poor quality not ev n warm fries were reheats and some of the menu unavailable as is usual

Visited last Friday, very busy it took ages from ordering to getting the food, my partner went elsewhere to eat , he got his food and pretty much ate it by the time we had even got ours, the server gave us one BBQ sauce between 3 of us and when I asked for more she didn't seem very happy and ended up throwing one onto the floor. Food was ok, apart from the mozzarella share box which tasted like they'd been left on the side for hours.

Did not receive any 9f my ordered items, order is showing delivered but no delivery made

It's a maccies, does what it says on the tin, serve quickly

Sent wrong item !!! So now I have food I do not like which I have paid for !!!

Little girl didn't get her food she autism she never stopped crying

2 hours from ordering it came. Missing drinks and other food items. Absolute joke.

After lunch in Pizza Express and a walk round the Designer Outlet we decided to go to McDonalds for a McFlurry. It is years since I had been . Fortunately my son navigated the ordering and we had a lovely ice cream desert. Very good value for money.

Drink leaked nearly a mouth full left not acceptable

I askbfor worm pizza slice gat one that was far from warm and was dry and taste old

It's McD's,what more can you say. The foods ok, service is ok (sometimes) It fills a hole. It is what it is

Went on bank holiday Monday very busy lucky to find a table

The food we ordered was piping hot.

Very busy. Ordered one meal for my daughter and we got it before other people who had been waiting for longer.

Dear McDonald l ordered chips well not just burger if come over them

Went here for breakfast, can't fault the food or drink. Very clean and modern branch. Only (slight) downfall was trying to find it in the retail park 🫤

Every thing was fine just temperature wasn’t hot just warm but still enjoyable Thank you

Good fast food, clean, great for the kids