Burger King in York

Food was very good. Freshly cooked for us at 11pm.

Manager Scott Wilkins was rude and confrontational when asked a simple question. Very poor customer service.

Over priced and sub standard food, small children un supervised and staff completely oblivious 😐

well ordered ice cream it was melted wasin sep bag was put under burger so all melted and food was cold

Forgot half my order still waiting for a refund

asked for classic coke, recieved coke zero without any notification, also asked for bottles to be kept separately from the food, bottles arrived in same bag as food, what's the point of leaving notes if they're ignored, BK is getting worse for customer service

Great service from 2 girls last night. I think the names were Evie and Leanne (or something like that) who served me last night! Keep up the good work girls!

Amazing service from both Evie and Leah on Friday night. I will definitely be returning in the future!

The food was awful the burger was burnt and cold the delivery driver was rude to me at the door terrible service I want a refund of some sort

Everything is OK apart from the bread buns halfway through the meal it had disintegrated

I ordered a burger too which never came :(1 1 BBQ Steakhouse Angus for £8.99 BBQ Steakhouse Angus

I ordered 2 burgers I got 1 I am not happy

standard food , person before me asked for mayo got given it free , i asked was told it was 30p , also lad with the beard need to wear a beard cover while in a food prep environment

forgot an entire double whopper meal, went to restaurant to find out what happened, eventually got my meal after a rather heated discussion, terrible service

Popped in for a burger, as not had one since the fire last year. Great service from.the very friendly assistant. food very good and tasty. Will be back. 👍

Best staff out of all of the fast food restaurants, tip top service, food is always fresh hot and cooked to perfection.

Really disappointed, waited nearly an hour for our food to arrive and when it arrived it was cold and, missing one of the burgers and the other one was wrong. It amazes me how these people get orders wrong when they do the job every day!

Half the food was missing and arrived cold

burger was near enough cremated and inedible, and the fries and nuggets were stone cold, I expect a full refund for this.

Food came feezung cold and had to heat up in the microwave will not be ordering again😡

It's a Burger King, what did you expect me to write here?

I didn't what sauce 😕 refund plz now

Food was freezing cold couldn’t eat it

Royal veggie Was Abit expensive butt nice. Was trying to order off app Was on a special offer... Butt missed it... Opppppssss.

Very disappointed with my order. My order was made incorrectly than what I specified and I didn't get any of what I paid extra for!!

Shocking was late coke and missing chilli bites

That's disgusting. Prepare the food with bare hands no gloves while doing other tasks and then touching food they used no protection while handling food. Food hazard on here !!!! STAY AWAY ! I have asked why does the Sheffield not use gloves as he was holding cheese in his hands like feeding the dogs 🤔 really in front of the kitchen ! Answer was simple.. we don't require gloves ! Really ? So why some wearing and some not ? Why not get all the sandwiches served just as is no need to be wrapped why dont just hand it over in a napkin customer will put them in their pocket ! . This is massive worry !!!

came in time and driver was excellent but the food was cold

Staff are incredibly rude especially the small woman with blonde hair who I believe is the manager. Won't be coming back again

Fast service, no waiting around.

didn't bring all the food I paid for

Wiping tables with a dry blue cloth and no spray enough said

lovely lady, very polite and considerate.

The order was all good however I somehow paid twice with two different cards because the first didn’t work so I tried the second but it took the money from both. Can I get a refund for one of the cards please. It was £74.18

Food was cold and half of it was missing was also late

so half my order was missing a d I've still not heard anything back about the refund so I'd like to know what's going on?

Haven't had a burger king for ages and it was blaming lovely. I had chicken royale and hubby had the Angus burger both were fab. Service was good

order was wrong, missing item and stone cold.

Delivery staff polite. Delivered early which was great!

Yet again wrong items delivered. I give up last time I order from them. Ordered burger and chips but they send no burger.

All items as ordered. Good time. Friendly driver. Asking for a code was new but no issues.

I get it especially the late hours I ordered at but it is the second time I've ordered a share box and you couldn't give me the chilli cheese bites which are the best thing in it

All a bit too faceless and tasteless. Frustrating ordering machines that almost make you want to walk out, and I was given a cup to get my own drink but no instructions so took about five attempts to work out how to dispense liquid rather than throw ice at me ... Push the drink logo on the front that turns out to be a button. Why not label it "Dispense" rather than let people assume, like these things always have been for decades, it's the lever at the back of the cup? Food a bit dry and tasteless compared to Burger King norms.

Food was cold and took a really long time.

Think transport cafe atmosphere with clean tables and very helpful staff. Beef burgers seem to have less cardboard in them than McDonalds and tastier too, but chicken burgers seem to have a lot more cardboard with poor flavour and texture. The chips were very good. The beeps and noise so prevalent in McDonalds "kitchens" was much quieter here. Not really child friendly since there was no special seating & nothing for them to do. Seems expensive.

Everything was so cold an just disappointing

Came again food was quickly served fresh and hot. Really enjoyed it.

I can't complain, everything was fine, calm vibe and warm burger. Oh, maybe there was one, there was no coke, but that wasn't really a problem for me either.

1st visit in years totally unplanned with family, whopper clap cold and part of grandchild's meal was missing,but, rectified pretty quickly,but kids said fries really good.

Delivered on time & all the order was spot on

Ordered King Melt, nothing like the picture and not sure what was ‘King’ about it, the burger was about 8 cms in diameter and not sure where the melt part was as there was no cheese. Very disappointing.

Left the food outside on the fence didn’t realise until half an hour later

Food cold and missing a meal and chips we’re freezing cold and there were hardly to begin with delivery driver was rude and walked off when talking to him

Manager is doing an amazing job here! Clean everywhere and such polite service 10/10 Let’s be honest… some fast food places are gross! All fab here!

Avoid this place if you want a clean place to eat. The food was cold, and when I returned it, I was met with disgust by a member of staff. When I went to the toilet, I was horrified by the conditions. Filthy is an understatement . Will never visit this place again.

I ordered a double whopper meal with the strawberry /raspberry Fanta slushy and it’s not even half full! Are you seriously joking right now? I paid well over £30 pound for this meal and my family’s I’m so shocked where’s the rest of the slushy if u don’t mind me asking?

One meal missing. Won’t be using again.

This is my second order which as had missed items how hard is it to bag everything into a bag

Omg best beef burger I have had in a long time,

Hairs in the food when I took the order back to the manager he responded by saying he didnt make it and just stared at me so I left. I counted 7 members of staff not wearing hair nets with loose hair and the acual so called manager had a beard with no snood on as per regulation.

Ordered a double steak house, it came really burnt so I took it to the counter and asked for another. After 20 minutes of waiting I asked where it was and they’d completely forgotten, an honest mistake. The replacement came stone cold and was burnt just as the one before. The chips were fresh and decent though

Didn’t come at all,absolutely awful.

disappointed order was wrong and no dips burgers wrong ect first time ordering from burger king let down cheers

Ordered at 21.20, the time kept changing to longer and longer, in the end my husband had to drive to the store to pick it up when they tried to say it had been sent out to then say it was there, the food was ice cold. Will never order from here

Second time ordered in the space of a week, food clap cold and once again no straws for the drinks! Very annoying, won't be ordering again.

Paid extra for an extra patty which didn’t get in the burger and the chips weren’t cooked couldn’t eat them

Just ordered a double whopper, only found out I had a single whopper when I got home 😡 how hard can it be to read an order.

Absolutely foul. Over priced soggy little burgers and a pitiful helping of fries. I don’t how they dare look people in the eyes. And don’t get me started on the staff. Disgusting.

One of the best BKs ive come across in uk. Good management. Clean. But looses a star for always having fewer options of drinks.

The food was cold when it got to me and the onion rings were a bit too crispy.

It's ok. Plastic tables, fast food nothing special

I do like BK, but charging 30p for BBQ sauce is pretty bad I think. Especially when it's not for the fries, but to put in a burger because it doesn't come with any sauce. The XL Bacon Double Cheeseburger is just too dry without some sauce.

My food was absolutely delicious.

food arrived but £15 worth of food missing in the bag very disappointing....

the time for the arrival of the food was pushed back twice, when the food got here it was cold, the chips went straight in the bin, and there was items missing such as bacon from the royale and the chilli cheese bites

Everything arrived stone cold, the bacon burger was missing bacon and the whopper looked like it had been put together using a trebuchet (half the ingredients clearly missed the bun)

Please could you refund the chilli cheese bites, as they didn't turn up. Thanks.

Burgers was good, we all love the fact we can have a refill here so please, a little lesson don't make us wait around with no drink while the food is prepared 😉

Very nice to see this re-open after the awful incident and it looks really nice inside. A Burger King is a Burger King so i wasn't expecting much- ordered a chicken royale meal which i luckily had an offer on otherwise it would have been close to £10, they forgot lettuce and mayo and my friend ordered 'bacon-loaded fries' which they forgot the bacon. A very bang average meal indeed. Only saving grace is the nicely decorated building

Not like it used to be. Chips not as crunchy as they should be.

half my order missing very disappointed.

My order has not been delivered , although it’s showing it has. I can’t get through to anyone . I need a refund urgently and will not be using your company again

Very polite driver. Excellent customer service with a fantastic smile

Burgers very dry and now have to pay for mayonnaise even though the meals are so expensive

Wrong chips, ordered peppercorn, got cheese, clap cold, asked for salt and sauce, none sent!

ordered a vegan royale, it wasn’t vegan when arrived, went to the store unhappy and got told it was vegan just in different wrapping. driving back home to get a phone call asking if i could go back so they could check if it was vegan or not. went back and got told they had nothing vegan and that none of their food is vegan or vegetarian due to everything being cooked in the same fryers. asked for a refund and got told to ring just eat which i’m still yet to do. manager was nice about it all.

Was cold nuggets was soggy coke was warm

the food was freezing was inedible and spent 59 pound and no-one could eat their food as it was so cold

Staff polite and friendly. Reasonable price. Food warm .

I think Leah, Dylan, and Evie I believe their names are, were excellent with their service to customers. I'd recommend this place for good food and a good time.

burger was burnt, chips were cold, sauce was missing. cba. 10pm i was starving. and couldn't eat it. bruh.

Didn’t get my food and yet the driver said it was delivered

multiple delays and arrived stone cold, straight in the bin as completely inedible!

Wrong items delivered against food intolerances and dietary restrictions, and items missing from order.

Food was stone cold when it arrived. Burgers were dry and bread tasted stale. Delivery driver was very helpful though.

Food was slow to arrive. Cold and missing items ! Disappointed

Burger King is far superior to Mc Donald's

Food tasted nice and service was fast and friendly. No issues with any of the food or service from this location. Well done to the drive thru staff as I've had bad experiences elsewhere in the past but this BK was really good.

Nice meal but they didn't put my sources in what I paid for so let it down a bit

a burger king with no burgers went today for a burger and no burgers only selling chips and drinks someone is due a telling off for not ordering more burger so did not order