Burger King in York

Used to come here all the time because of the amazing freestyle machines. I have a disability that prevents me from drinking too much fizzy so having unlimited drinks with no bubbles really gave us a reason to come here. Sadly they're not stocking these machines anymore, so now it's just another super mid Burger King. Food quality highly dependant on time of day and which staff are on that shift, like most other places. Also our fries today were room temperature. Lame.

Great service and always clean.

Food was stone cold and also onion rings were missing from order.

Wrong items , burned patties , cold food

Food Luke warm, delivery driver had at least 2 drop offs prior to mine

Recieved wrong order, but cusyomer services was quick to refund for the mistake. Was still annoying though

Ordered a delivery, wrong items delivered, different order numbers in same bag so obviously happened in store. Rang store and they wouldn't accept it was there fault and said I had to go through Just Eat as it was their delivery driver. Ice-cream packed with burgers so food cold and ice-cream melted, wrong tub too.

The burgers are absolutely amazing always taste so juicey and have lovely salad in them couldn't ask for better

I actually had a great experience at this restaurant today, I was served by a young guy who was super helpful and attentive, at one point I asked about wearing gloves to make food, Jacob told me if wasn't policy to wear them but he would wear them to make my meal, it turned out to actually be the best put together Burger I've ever had from Burger King! So staff Jacob gets 5 stars from my family & the food was quick, very hot and served perfectly, thank you Jacob 😊

speedy delivery and nice and hot

We went through the drive-thru and ordered two vegan royales, one with no mayo. Not only did we have to wait for ages, but when we got home we realised that the order was wrong. What we received was two royales with mayo but one without lettuce. Not only this, but there was hardly any lettuce on the one that had lettuce. I don't understand how they messed up such a simple order - it wasbl just two sandwiches and the labrll even said "no mayo" on it! Absolutely ridiculous to pay over £12 for them to get such a simple order wrong.

Ordered "Family Night-In" meal bundle for me mum and sister, our nuggets were missing but they still included the chilli dip for some reason?? So I had to share my whopper with my sis :/

Burgers lukewarm tables dirty. Typical BK

Great delivery time food was brilliant !! 10/10 for the driver !!

Horrendous food may aswell have come with frost on it

Poor. Toilet hand dryer sensor not working. Only 2 out of 5 self service kiosks work. Waited 15mins to order, then no vegan options in stock, had to go elsewhere. Get your act together!

delivery time just kept going up and up

We were a party of 4 out of only 6 people in the restaurant yet somehow all of our food was stone cold. Like freezing. Clearly cooked hours ago and just left sitting there. Bread buns were stale

food cold due to cold drinks being in the bag. delivery time changed 4 times.

Order a burger from Burger King the burger is missing from my delivery

Food was freezing and the cold drink was worm 😂 what a joke

Missing chicken royal burger from meal. Just eat won't give any compensation or refund. They won't admit to anything been wrong with the order. It ruined our lunch having to share the nuggets between two people. Order was £35 absolutely ridiculous.

Table not been clean had to wipe down myself before sitting and eat my food

clearly picked up another order but I had ice cream. then drove the longest way round.

Missing a burger, no option to have it sent to us only an option for refund. Which is ok however to then re order the missing item would be another delivery and service charge

I've been to this Burger King location twice and both times it's been very good. The staff are friendly and proactive and the food is hot and tasty.

Food was very good. Freshly cooked for us at 11pm.

Manager Scott Wilkins was rude and confrontational when asked a simple question. Very poor customer service.

delicious food and I received everything I ordered. the delivery person was great too. many thanks.

Ordered two burgers meal only got one burger

Over priced and sub standard food, small children un supervised and staff completely oblivious 😐

2 burgers ordered but only one arrived. all sides and the one burger where cold and late

Took about 2 hours wait from the time i ordered. Food cold when delivered.

well ordered ice cream it was melted wasin sep bag was put under burger so all melted and food was cold

Forgot half my order still waiting for a refund

asked for classic coke, recieved coke zero without any notification, also asked for bottles to be kept separately from the food, bottles arrived in same bag as food, what's the point of leaving notes if they're ignored, BK is getting worse for customer service

Amazing service from both Evie and Leah on Friday night. I will definitely be returning in the future!

Great service from 2 girls last night. I think the names were Evie and Leanne (or something like that) who served me last night! Keep up the good work girls!

The food was awful the burger was burnt and cold the delivery driver was rude to me at the door terrible service I want a refund of some sort

Everything is OK apart from the bread buns halfway through the meal it had disintegrated

I ordered a burger too which never came :(1 1 BBQ Steakhouse Angus for £8.99 BBQ Steakhouse Angus

standard food , person before me asked for mayo got given it free , i asked was told it was 30p , also lad with the beard need to wear a beard cover while in a food prep environment

forgot an entire double whopper meal, went to restaurant to find out what happened, eventually got my meal after a rather heated discussion, terrible service

I ordered 2 burgers I got 1 I am not happy

Popped in for a burger, as not had one since the fire last year. Great service from.the very friendly assistant. food very good and tasty. Will be back. 👍

Best staff out of all of the fast food restaurants, tip top service, food is always fresh hot and cooked to perfection.

Half the food was missing and arrived cold

Really disappointed, waited nearly an hour for our food to arrive and when it arrived it was cold and, missing one of the burgers and the other one was wrong. It amazes me how these people get orders wrong when they do the job every day!

burger was near enough cremated and inedible, and the fries and nuggets were stone cold, I expect a full refund for this.

Food came feezung cold and had to heat up in the microwave will not be ordering again😡

It's a Burger King, what did you expect me to write here?

I didn't what sauce 😕 refund plz now

Food was freezing cold couldn’t eat it

Royal veggie Was Abit expensive butt nice. Was trying to order off app Was on a special offer... Butt missed it... Opppppssss.

Very disappointed with my order. My order was made incorrectly than what I specified and I didn't get any of what I paid extra for!!

Shocking was late coke and missing chilli bites

That's disgusting. Prepare the food with bare hands no gloves while doing other tasks and then touching food they used no protection while handling food. Food hazard on here !!!! STAY AWAY ! I have asked why does the Sheffield not use gloves as he was holding cheese in his hands like feeding the dogs 🤔 really in front of the kitchen ! Answer was simple.. we don't require gloves ! Really ? So why some wearing and some not ? Why not get all the sandwiches served just as is no need to be wrapped why dont just hand it over in a napkin customer will put them in their pocket ! . This is massive worry !!!

came in time and driver was excellent but the food was cold

Staff are incredibly rude especially the small woman with blonde hair who I believe is the manager. Won't be coming back again

Fast service, no waiting around.

didn't bring all the food I paid for

Wiping tables with a dry blue cloth and no spray enough said

lovely lady, very polite and considerate.

The order was all good however I somehow paid twice with two different cards because the first didn’t work so I tried the second but it took the money from both. Can I get a refund for one of the cards please. It was £74.18

Food was cold and half of it was missing was also late

so half my order was missing a d I've still not heard anything back about the refund so I'd like to know what's going on?

Haven't had a burger king for ages and it was blaming lovely. I had chicken royale and hubby had the Angus burger both were fab. Service was good

order was wrong, missing item and stone cold.

Delivery staff polite. Delivered early which was great!

Yet again wrong items delivered. I give up last time I order from them. Ordered burger and chips but they send no burger.

All items as ordered. Good time. Friendly driver. Asking for a code was new but no issues.

I get it especially the late hours I ordered at but it is the second time I've ordered a share box and you couldn't give me the chilli cheese bites which are the best thing in it

Think transport cafe atmosphere with clean tables and very helpful staff. Beef burgers seem to have less cardboard in them than McDonalds and tastier too, but chicken burgers seem to have a lot more cardboard with poor flavour and texture. The chips were very good. The beeps and noise so prevalent in McDonalds "kitchens" was much quieter here. Not really child friendly since there was no special seating & nothing for them to do. Seems expensive.

Food was cold and took a really long time.

All a bit too faceless and tasteless. Frustrating ordering machines that almost make you want to walk out, and I was given a cup to get my own drink but no instructions so took about five attempts to work out how to dispense liquid rather than throw ice at me ... Push the drink logo on the front that turns out to be a button. Why not label it "Dispense" rather than let people assume, like these things always have been for decades, it's the lever at the back of the cup? Food a bit dry and tasteless compared to Burger King norms.

Everything was so cold an just disappointing

Came again food was quickly served fresh and hot. Really enjoyed it.

I can't complain, everything was fine, calm vibe and warm burger. Oh, maybe there was one, there was no coke, but that wasn't really a problem for me either.

1st visit in years totally unplanned with family, whopper clap cold and part of grandchild's meal was missing,but, rectified pretty quickly,but kids said fries really good.

Delivered on time & all the order was spot on

Ordered King Melt, nothing like the picture and not sure what was ‘King’ about it, the burger was about 8 cms in diameter and not sure where the melt part was as there was no cheese. Very disappointing.

Left the food outside on the fence didn’t realise until half an hour later

Food cold and missing a meal and chips we’re freezing cold and there were hardly to begin with delivery driver was rude and walked off when talking to him

Manager is doing an amazing job here! Clean everywhere and such polite service 10/10 Let’s be honest… some fast food places are gross! All fab here!

Avoid this place if you want a clean place to eat. The food was cold, and when I returned it, I was met with disgust by a member of staff. When I went to the toilet, I was horrified by the conditions. Filthy is an understatement . Will never visit this place again.

I ordered a double whopper meal with the strawberry /raspberry Fanta slushy and it’s not even half full! Are you seriously joking right now? I paid well over £30 pound for this meal and my family’s I’m so shocked where’s the rest of the slushy if u don’t mind me asking?

One meal missing. Won’t be using again.

This is my second order which as had missed items how hard is it to bag everything into a bag

Omg best beef burger I have had in a long time,

Hairs in the food when I took the order back to the manager he responded by saying he didnt make it and just stared at me so I left. I counted 7 members of staff not wearing hair nets with loose hair and the acual so called manager had a beard with no snood on as per regulation.

Ordered a double steak house, it came really burnt so I took it to the counter and asked for another. After 20 minutes of waiting I asked where it was and they’d completely forgotten, an honest mistake. The replacement came stone cold and was burnt just as the one before. The chips were fresh and decent though

Didn’t come at all,absolutely awful.

disappointed order was wrong and no dips burgers wrong ect first time ordering from burger king let down cheers

Ordered at 21.20, the time kept changing to longer and longer, in the end my husband had to drive to the store to pick it up when they tried to say it had been sent out to then say it was there, the food was ice cold. Will never order from here

Second time ordered in the space of a week, food clap cold and once again no straws for the drinks! Very annoying, won't be ordering again.

Paid extra for an extra patty which didn’t get in the burger and the chips weren’t cooked couldn’t eat them

Just ordered a double whopper, only found out I had a single whopper when I got home 😡 how hard can it be to read an order.

Absolutamente sucio. Hamburguesas empapadas y una lastimera porción de papas fritas. No sé cómo se atreven a mirar a la gente a los ojos. Y no me hagas empezar en el personal. Asqueroso.

One of the best BKs ive come across in uk. Good management. Clean. But looses a star for always having fewer options of drinks.

The food was cold when it got to me and the onion rings were a bit too crispy.