McDonald's in York

Absolutely disgusting, ordered food & because the staff are incompetent & can't pack 4 labelled products into a labelled bag, I as a customer have to wait 2days for money back & food that's not our order, & none of us eat, how is it acceptable to put the loss on the customer, worst customer service iv had ever, from anywhere,

Macy D's is ok to fill a gap when you're in a rush. Update 2024, a bit slow of late, shortage of staff maybe? Plus none of the screens you place your order with seem to work properly these days.

I've just been there and it wasn't even busy man, and you forgot my large fries of my order!

The most depressing food I've eaten in my life.

All ways nip in for coffee, double cheese burger & frys

Good for fast food if you’re desperate. But always having to wait then when arriving it’s cold ! May as well buy a cold chicken from Sainsburys across road for less . Otherwise get what you pay for. .

Quick service , but unfortunately the food was only slightly warm . Tables were not cleared. Staff were nice though.

Tried using app to order food and drink but the Internet connection was so bad that after 20 minutes of trying I went to greggs

Had to wait a very long time on food a lot of other customers complaining about the wait,not even a sorry about your wait ,when I got home we were short of chips and the wrong burger was in the bag

I know was busy but service was crap, food was OK but mainly spoilt by a group of girls coming in and screaming top of they heads not what you want when eating . Wouldn't be in a rush to go back !

There was not one smiling face from any member of staff today. I had to have our cold chips and coffee changed, which is fine but the customer service was none existent.

Waited 20 Minutes to have our order. I saw my meal in the kitchen fully prepared. And still they didn’t say my number. So I came up to the counter to ask them for my order and said yes. By the time that happened my food was freezing cold. Once the rebooked the food it was 30 minutes from when I entered the building!

Lucky to even get 1 star. Food was freezing cold and didn’t even get a bun with my burger. When I asked for a bun, the girl behind the counter slammed the bun into the counter. Not to mention the smell in the place was awful. Had to take my food outside to eat it. DO NOT RECOMMEND.

Just the usual McDonald's, busy

Its a nice clean place to eat the staff are always friendly and despite a big queue for breakfast we did not wait long at all. There is a kid play area just outside the main entrance so you can sit and watch them. It close enough to the main road but far enough away to be safe and quiet. A popular place for people going in and out of York city centre.

Food was cold on delivery. No sauces provided which then proceeded to a dry meal. Staff did not check order throughout meaning missing products on customer order. very disappointed. will not return!

got food pretty quick however wasn’t allowed to eat in restaurant while waiting for others to get their order so food went cold and NO sauces were provided when specifically ordered on receipt. unhappy with overall service will not be back!

Good place to eat and have a cuppa nice staff to

Ordered of Uber eats and they left out half of my order. Only put empty packaging in for the missing items. The hash browns were stale and cold

Overall, it's messy, probably because of the people using it. In particular, even if the bathroom is maintained, it is noisy and messy due to young customers.

How do you manage to get fries and nuggets that both died of old age when you're dining in

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my food was cold and my doughnut is stale.

McDonald's only seems to do breakfasts best I enjoyed the sides more than my burger.

Had to wait over 10 minutes for 4 hot drinks! Fast Food?

great service and very pleasant delivery man.

chips missing and ketchup missing

I ordered a 9 box McNugget and only got 6. The driver was nice though

2 hours wait to receive freezing food and no sauces yet again.

The food is here and cold. The coke was leaked everywhere. This will go in the bin

we placed our order at 4 40pm and received the items for 7:29 pm. received our food stone called. we even tried calling several times to enquire about delay without response.why is this service so dysfunctional?

took over an hour to deliver, food was freezing and there was items missing. terrible

Great good. Great service. Thanks 🤩

Had too wait just under 3 hours for lukewarm chips and wrap

Didn’t receive all of all our food. Missing 3 portions of chips

Man was lovely, hope he has a good night x

My order arrived nearly 3 hours past the ordering time absolutely freezing cold

ordered at 19.03 and food was delivered at 20.57 the food was cold not even Luke warm. I wouldn't have minded the delay so much if the order was hot but it wasn't. the whole order got binned as it was inedible.

i request a refund on the drink..i ordered a large cola an it arrived nearly empty!!! delivery guy took a picture to prove my point..im not paying for a drink that is empty

Good experience very fast delivery

I placed my order at 4.30 pm, order arrived at 6.35pm. totally unacceptable food was cold, not really fast food is it, could have got a bus there and back in less then 45 mins.. but 2 hours from time of order is really bad. not happy we had to be at the cinema at 6 but lost money as we didn't go as my daughter needed food so we had to wait.

Order took 3 hours I cancled through just eat delivery turned up any way with half the meal missing

Saver menu double cheeseburger is now £2.99, so it was a good ride McDonald's but I'm done.

The food is really disgusting, the mayonnaise doesn't taste like mayonnaise, but some substance, the same as meat. French fries in oil that has definitely not been changed. The place looks luxurious but otherwise disgusting. Never again. But the place is still dirty.

the extra bacon wasn't in the burger, and the fries weren't sent at all.

Absolutely useless, managed to send x2 of each drink ordered and no food.

Burger was OK, but chips not fresh (again!). Please only serve hot, not after fries sitting around for ages. Soulless experience.

when I received my food it was stone cold. and I got it well after the delivery time stated.

I had my 9 nuggets missing and the food was freezing I’m not happy at all

everything came soaked in tea, packaged in a single bag, torn to shreds - a complete mess. and they refunded me £1 for a £30 order. disgusting.

Burger good but fries slightly under cooked and cold. Milkshake slightly warm which was disappointing.

Very dirty and very run down. Tables left unclear rubbish all over floors and tables bins over flowing. Toilets where a mess with wall panels peeling away from the wall Staff also refused to take Scottish money from another customer the excuse was they have never seen it before and there was no management onsite to confirm they could take it. Poor store and poorly trained staff.

the food was stone cold and the chips were so horrible I threw them in the bin 🥺

They put sauces in the bag unlike the CM mcdonalds

Wouldn't order again. My meal went all round town before it arrived. The time kept increasing by 10 minutes.

A piece of plastic found in the milkshake cut my grandsons tongue.

Cold food and the chips were missing

Well prepared food and still warm. Thanks 🤩

Clean, fast and two good meals and drinks for £13 . Very happy.

No sauces or straw for my milkshake :/

food was cold and of poor quality. taste was awful.

Food arrived and a happy meal was missing. Although I was given a refund, it didn’t stop a child getting upset when they had no food

Very crowded, table not clean away very quickly

My order came yesterday, I ordered 20 nugges and fries and for some reason the nuggets didnt know turn up and in the big was just fries .

They always forget to put the sauces in :(

Hadn't had a McDonald's for a number of months and fancied one while on holiday in York. I am visually impaired and have difficulty using the on screen menus. There were no staff on the shop floor who could assist me, so after a few mistakes I manged to order 2 meals. Before sitting down I found someone in a side office and asked where the disabled toilets were and was sent upstairs. When I received the meals they were cold the chips were soggy and rubbery, still no one on the shop floor. Had to leave the meals as they were inedible. Overall a horrible experience and waste of money.

The chips are stale and cold whenever I request a refund just eat declines it!!disgusting I paid near enough thirty quid and they can’t bring you hot food!

Lots of people, but not a very long wait. They have highchairs for babies

Bro gave me my drink half full cos the rest is in the bad i don't have a sticker what the flip dude😡 and my mcrisyp is not extra mayod it moya

Rider just about threw it at me, but worse was that the fries were completely undercooked. Floppy, cold and still chewy. It also seems that arranging a burger patty inside a bun is too much of a challenge.

The food came completely ice cold and inedible, and the dips I paid for never got added. The driver picked up my order, and then started driving around the city in the opposite direction before actually bringing it to me, by then it was inedible.

It was late, all my food was squashed and cold, I didn’t receive any tomato ketchup that I specifically asked for. And one of my muffins was wrong.

terrible... only two itme arrived.

Very good food and still warm. Good delivery too. 🤩

Not happy food was very late me and my I’ll wife stayed up very late waiting on food when it told us it would be here a lot earlier and when food come it was cold very upset expect full refund

How do you forget 20 nuggets from a 20 nuggets 2x large fries order 🤦‍♂️🤦‍♂️🤦‍♂️ nuggets who work there

What’s with never giving sauces when part of meal or paid extra for does it come out of their wages

Drinks leaking and food looked like it had just been thrown in

First of all the order was missing a key item, and secondly multiple items were damaged and therefore inedible.

The food as always is fantastic. The service is outstanding even when the place is filled with impatient customers. I just wish the place had more seating as it is always packed.

Harry- assistant manager Needs reassessing! Rude! Making sarcastic comments after I’d waited 20 minutes for a happy meal. I politely asked if it was ready as the number had disappeared and numbers after me had got their happy meals. I got a reply of ‘yeah great’ When i finally got my food and said that his response was very rude he then became very angry and loud shouting comments at me. Would never go back again! Visit if you want slow food, to be humiliated and shouted at!

Your standard maccies what else I'd there to say

No sauces yet again, is there some sort of rule in place to not give sauces out? Absolutely ridiculous, not got any sauces on a delivery in months. At least all the food was there this time.

spent £30 on all my food just to get the wrong order with only 1 big mac meal in it which I did not order

This never arrived. Please turn my money.

Delivery was great but burgers were falling out of their boxes in the bag and one burger was made incorrectly

Drinks were spilt so didn’t have any. Just eat were very quick to give me a refund for them though

Very disappointed was looking forward to my Big Mac & it’s missing with an extra cheeseburger. And this has happened a lot over the month this year things missing from order. I’ve lost count the amount of times I’ve had to get a refund cause of this.

I just had to ask for refund as half of my order was missing which is annoying I not sure if delivery driver had them or they forgot to put it in either way this isn't on I bout 4 mix in match and this is twice now in 2 days that my food missing yesterday it was cheese burger and fries and sauces again now it 4.chesseburgers fries and chicken nuggets as well as sauces. I will not order from here if the cannot do there job properly I want a full refund of items missing within 24 hours

Slow service food barley warm not the best

Could not find a clean table staff just standing there doing nothing no customers. Dirty filthy

the food wasn’t delivered at all despite the app saying it was

Absolutely awful, cold, left out half the food. How hard is it to put some nuggets in a bag? Absolutely incompetent

Thank you to the manager at York McDonald’s who sorted my reorder of food after the first delivery was missing all my food and only delivered ice cream and coke which I did not order.Thank you to the 2nd driver who delivered all my food and intact .

When the order had arrived the drink had leaked in the bag

Missing item, Just Eat refused to help with the issue.

Delivery took nearly an hour from the restaurant - food was stone cold

Missing multiple items on delivery cannot get through when you try to ring

really nice driver, very good experience.

spot on , hot food ,great delivery