McDonald's in York

There was not one smiling face from any member of staff today. I had to have our cold chips and coffee changed, which is fine but the customer service was none existent.

Just the usual McDonald's, busy

got food pretty quick however wasn’t allowed to eat in restaurant while waiting for others to get their order so food went cold and NO sauces were provided when specifically ordered on receipt. unhappy with overall service will not be back!

Its a nice clean place to eat the staff are always friendly and despite a big queue for breakfast we did not wait long at all. There is a kid play area just outside the main entrance so you can sit and watch them. It close enough to the main road but far enough away to be safe and quiet. A popular place for people going in and out of York city centre.

Good place to eat and have a cuppa nice staff to

Food was cold on delivery. No sauces provided which then proceeded to a dry meal. Staff did not check order throughout meaning missing products on customer order. very disappointed. will not return!

Ordered of Uber eats and they left out half of my order. Only put empty packaging in for the missing items. The hash browns were stale and cold

Overall, it's messy, probably because of the people using it. In particular, even if the bathroom is maintained, it is noisy and messy due to young customers.

How do you manage to get fries and nuggets that both died of old age when you're dining in

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my food was cold and my doughnut is stale.

McDonald's only seems to do breakfasts best I enjoyed the sides more than my burger.

I ordered a 9 box McNugget and only got 6. The driver was nice though

Had to wait over 10 minutes for 4 hot drinks! Fast Food?

great service and very pleasant delivery man.

chips missing and ketchup missing

2 hours wait to receive freezing food and no sauces yet again.

we placed our order at 4 40pm and received the items for 7:29 pm. received our food stone called. we even tried calling several times to enquire about delay without response.why is this service so dysfunctional?

The food is here and cold. The coke was leaked everywhere. This will go in the bin

took over an hour to deliver, food was freezing and there was items missing. terrible

Great good. Great service. Thanks 🤩

Didn’t receive all of all our food. Missing 3 portions of chips

Had too wait just under 3 hours for lukewarm chips and wrap

Man was lovely, hope he has a good night x

My order arrived nearly 3 hours past the ordering time absolutely freezing cold

ordered at 19.03 and food was delivered at 20.57 the food was cold not even Luke warm. I wouldn't have minded the delay so much if the order was hot but it wasn't. the whole order got binned as it was inedible.

i request a refund on the drink..i ordered a large cola an it arrived nearly empty!!! delivery guy took a picture to prove my point..im not paying for a drink that is empty

Good experience very fast delivery

I placed my order at 4.30 pm, order arrived at 6.35pm. totally unacceptable food was cold, not really fast food is it, could have got a bus there and back in less then 45 mins.. but 2 hours from time of order is really bad. not happy we had to be at the cinema at 6 but lost money as we didn't go as my daughter needed food so we had to wait.

Order took 3 hours I cancled through just eat delivery turned up any way with half the meal missing

Saver menu double cheeseburger is now £2.99, so it was a good ride McDonald's but I'm done.

the extra bacon wasn't in the burger, and the fries weren't sent at all.

The food is really disgusting, the mayonnaise doesn't taste like mayonnaise, but some substance, the same as meat. French fries in oil that has definitely not been changed. The place looks luxurious but otherwise disgusting. Never again. But the place is still dirty.

Absolutely useless, managed to send x2 of each drink ordered and no food.

Burger was OK, but chips not fresh (again!). Please only serve hot, not after fries sitting around for ages. Soulless experience.

when I received my food it was stone cold. and I got it well after the delivery time stated.

I had my 9 nuggets missing and the food was freezing I’m not happy at all

everything came soaked in tea, packaged in a single bag, torn to shreds - a complete mess. and they refunded me £1 for a £30 order. disgusting.

Very dirty and very run down. Tables left unclear rubbish all over floors and tables bins over flowing. Toilets where a mess with wall panels peeling away from the wall Staff also refused to take Scottish money from another customer the excuse was they have never seen it before and there was no management onsite to confirm they could take it. Poor store and poorly trained staff.

Burger good but fries slightly under cooked and cold. Milkshake slightly warm which was disappointing.

Wouldn't order again. My meal went all round town before it arrived. The time kept increasing by 10 minutes.

A piece of plastic found in the milkshake cut my grandsons tongue.

They put sauces in the bag unlike the CM mcdonalds

the food was stone cold and the chips were so horrible I threw them in the bin 🥺

Well prepared food and still warm. Thanks 🤩

Clean, fast and two good meals and drinks for £13 . Very happy.

Cold food and the chips were missing

No sauces or straw for my milkshake :/

food was cold and of poor quality. taste was awful.

Food arrived and a happy meal was missing. Although I was given a refund, it didn’t stop a child getting upset when they had no food

Very crowded, table not clean away very quickly

My order came yesterday, I ordered 20 nugges and fries and for some reason the nuggets didnt know turn up and in the big was just fries .

They always forget to put the sauces in :(

Hadn't had a McDonald's for a number of months and fancied one while on holiday in York. I am visually impaired and have difficulty using the on screen menus. There were no staff on the shop floor who could assist me, so after a few mistakes I manged to order 2 meals. Before sitting down I found someone in a side office and asked where the disabled toilets were and was sent upstairs. When I received the meals they were cold the chips were soggy and rubbery, still no one on the shop floor. Had to leave the meals as they were inedible. Overall a horrible experience and waste of money.

The chips are stale and cold whenever I request a refund just eat declines it!!disgusting I paid near enough thirty quid and they can’t bring you hot food!

Lots of people, but not a very long wait. They have highchairs for babies

Bro gave me my drink half full cos the rest is in the bad i don't have a sticker what the flip dude😡 and my mcrisyp is not extra mayod it moya

Rider just about threw it at me, but worse was that the fries were completely undercooked. Floppy, cold and still chewy. It also seems that arranging a burger patty inside a bun is too much of a challenge.

The food came completely ice cold and inedible, and the dips I paid for never got added. The driver picked up my order, and then started driving around the city in the opposite direction before actually bringing it to me, by then it was inedible.

It was late, all my food was squashed and cold, I didn’t receive any tomato ketchup that I specifically asked for. And one of my muffins was wrong.

terrible... only two itme arrived.

Very good food and still warm. Good delivery too. 🤩

Not happy food was very late me and my I’ll wife stayed up very late waiting on food when it told us it would be here a lot earlier and when food come it was cold very upset expect full refund

How do you forget 20 nuggets from a 20 nuggets 2x large fries order 🤦‍♂️🤦‍♂️🤦‍♂️ nuggets who work there

What’s with never giving sauces when part of meal or paid extra for does it come out of their wages

Drinks leaking and food looked like it had just been thrown in

First of all the order was missing a key item, and secondly multiple items were damaged and therefore inedible.

The food as always is fantastic. The service is outstanding even when the place is filled with impatient customers. I just wish the place had more seating as it is always packed.

No sauces yet again, is there some sort of rule in place to not give sauces out? Absolutely ridiculous, not got any sauces on a delivery in months. At least all the food was there this time.

Harry- assistant manager Needs reassessing! Rude! Making sarcastic comments after I’d waited 20 minutes for a happy meal. I politely asked if it was ready as the number had disappeared and numbers after me had got their happy meals. I got a reply of ‘yeah great’ When i finally got my food and said that his response was very rude he then became very angry and loud shouting comments at me. Would never go back again! Visit if you want slow food, to be humiliated and shouted at!

Your standard maccies what else I'd there to say

spent £30 on all my food just to get the wrong order with only 1 big mac meal in it which I did not order

This never arrived. Please turn my money.

Delivery was great but burgers were falling out of their boxes in the bag and one burger was made incorrectly

Drinks were spilt so didn’t have any. Just eat were very quick to give me a refund for them though

I just had to ask for refund as half of my order was missing which is annoying I not sure if delivery driver had them or they forgot to put it in either way this isn't on I bout 4 mix in match and this is twice now in 2 days that my food missing yesterday it was cheese burger and fries and sauces again now it 4.chesseburgers fries and chicken nuggets as well as sauces. I will not order from here if the cannot do there job properly I want a full refund of items missing within 24 hours

Very disappointed was looking forward to my Big Mac & it’s missing with an extra cheeseburger. And this has happened a lot over the month this year things missing from order. I’ve lost count the amount of times I’ve had to get a refund cause of this.

the food wasn’t delivered at all despite the app saying it was

Could not find a clean table staff just standing there doing nothing no customers. Dirty filthy

Slow service food barley warm not the best

Absolutely awful, cold, left out half the food. How hard is it to put some nuggets in a bag? Absolutely incompetent

Thank you to the manager at York McDonald’s who sorted my reorder of food after the first delivery was missing all my food and only delivered ice cream and coke which I did not order.Thank you to the 2nd driver who delivered all my food and intact .

Missing item, Just Eat refused to help with the issue.

When the order had arrived the drink had leaked in the bag

Delivery took nearly an hour from the restaurant - food was stone cold

Missing multiple items on delivery cannot get through when you try to ring

really nice driver, very good experience.

spot on , hot food ,great delivery

We didn't get the cucumber bag and sauce that were in the meal deal. We weren't even given our bottled drinks at first and we had to turn back half way through but didn't realise the rest was also missing until we got back to home. Very disappointed.

totally did not receive my order even though it says delivered absolutely disgusted

We order so often (2 times a week) and we ordered our meal after my graduation and ordered the “Smokehouse BBQ” along with other food and we never received it and they refused to give it us from the receipt. And we tried to call them after the fact and they didn’t bother answering ( I know it gets busy but tonight there was 5 perpetrate parties in there. No excuse). To prove a point our order was Num# 024 at 12:45.

drinks yet again with lids not on properly so most of them were less than half empty. also never received the wrap ordered. after waiting over 49 mins for delivery I would expect an accurate order to be delivered. NOT IMPRESSED AT ALL

it said it was delivered and it's not even arrived

Absolutely disgraceful only half a burger on the double Big Mac fries soggy food cold, unacceptable

How.. how do you get an order for 4 burgers 4 fries, and forget the fries. Come on man this is a joke

Sad, no topping Double Big Mac, fries were fine so that's a saving grace.

Order was fast but it was totally wrong

Order never made it the guy who (delivered) wants sacking and my money back!

my order was not delivered even though said it was!

The meal Wass cold and one of the milkshakes was opened and all over the inside of the bsg covering the other ones