McDonald's in York

Absolute joke, order turned up, with food missing, no answer from monks cross york, not the first time, thought we would give them another chance, no change, avoid, WE WILL NOT ORDER FROM THEM AGAIN, do not use, no wonder there profits are up, so angry

Shit food but very good service

Never fails does it. Double cheese burgers 🍔 😋 grand in pairs 🤣

Dependable, reliable & consistently average.

Never give you your full order, got home was missing mozzarella dippers and the burger I’d ordered. This issue needs sorting

Worst McDonald's I've ever had. The staff made no effort to inform us our "food" was ready to be collected. When I mentioned how they should've made more effort I was met with hostility by their manager, Simon. Overall a shocking experience that's made me never want to set foot in a McDonald's ever again!!!

We hit it at a very busy period so can't complain

Had breakfast here, service was friendly and fast. No concerns or complaints. Really enjoyed it and it was nice and close to the Travelodge Hotel as well. Free WiFi was great and quite fast.

Please fix the screen it’s really stressing me out

No starts that is what they deserve! Firstly ordered wrong food and then laugh, joke and whisper that I’m lying. Bad service and the food which have arrived is cold and 3 hour before was made got delivered. Beside very bad app as impossible to contact, takes you around circles

I placed my order on my phone and drove to pick it up, but I got a bit lost along the way as I was supposed to go around. However, once I arrived, the service and food were excellent.

Decent meal and serving time, didn't even try ordering a mcflurry I would rather not waste my breath

terrible, cold food, sticky floors, charged three times for one order

Great grub nice and hot, with pleasant staff

Came in for food after a 14 hour shift always greated with a smile apart from tonight, I ordered my food on the self service counter as did my colleague either of us got a reciept I was stood by the counter when a young lad aggressively said wot do you want I replied my order mate number 52 so he just walked off & outside when my food came I went & sat down. I then seen the same lad questioning my colleague who's food I paid for so I went over & heard him say if you can't show me a reciept you cannot take the food which was highly embarrassing when there was other customers stood about so my colleague raised his voice an told him keep the food and money & walked out to which I went to the lad & asked for the reciept which I got attitude & I had to say am a paying customer here I just want the reciept & once I had I left the shop what a disgusting service we had after the young lady was so nice making sure we had hot fries as requested before the lad butted in.!!!! We work away from home & often stop there for food never again after that level of service how rude.........

No tommy K for my chips. Coffee was good tho. Average burger. Tasted a bit like westler meat.

Mcdelivery arrived cold, live 4 minutes away, 3 parts off the order missing and impossible to contact anyone, the app takes you round in circles.

Just want to say,I drove there to buy takeaway on Thursday around 5pm while the rain was extremely heavy. The girl (sorry don't know her name) offer to help take the food to my car even under that rain. I refused because I have umbrella and I don't want her continue to work in wet. That offer really means a lot and I want to say thank you to her

Omg food was cold atmosphere was non existent never will I go I. Here again

The guys that served me were great however they masked old chips at the bottom with new on the top and my Big Mac the meat is burnt and shrunken down…

Been there twice in last few weeks first time ordered sweet chilli chicken wrap got barbecue hate barbecue sauce second time ordered cheesy chicken no cheese love 30 mile away didn’t eat straight away so couldn’t turn round and take back sort it out McDonalds

Same as usual. Whilst ordering something from the menu your eyes are drawn to the bright advertising boards showing delicious, vibrant food the size of your head.... the reality is a palm-sized, lukewarm burger lovely prepared with what could only be described as 'medicated' staff. Once opened, you are met with dripping fat which leaves a lovely stain on your clothes. Don't forget napkins to clean your table before you eat.

Been this evening with 4 kids had an order confusion & Libby was a massive help. Libby went above & beyond to help & even double checked everything was right once food was delivered to our table. Absolutely amazing service Libby is a brilliant manager you’re lucky to have her 10* service. Thank you again for been ever so friendly & helpful :)

This mcdonald’s was a good one before the bays were introduced a long wait of over 20 minutes for some chicken nuggets it’s FAST FOOD for a reason i could’ve killed a chicken myself and battered it by the time i got my food.

Terrible. Big Mac and chips were cold. Chips were like rubber.

Could redeem vouchers, that were received the week before. Let vouchers, walked out

It's McDonald's Fast. Teenagers like it

The food is okay and it is our local McDonald’s so we’ve been/ordered quite a few times over the last few years. We’ve never had a straight forward experience as there is always something. Frequently items missing, they’ve lost the order multiple times and we’ve had to show them the receipt/bank transfer, and often a very long wait. Once ordered food for a group of friends (burgers, drinks, nuggets etc) and it took over an hour to arrive and when it did it was just a few bags of chips and nothing else. When we called to ask what had happened, a manager told me they don’t have time to train people and that I would just have to deal with it. Food is okay, but just check you get everything you’ve ordered before you leave!

I walked into McDonald's tonight and the place smelled like someone had shit them self it really put me off eating in the places pluse it was dirty no one had swept the floor tables had not been cleaned

Took me going to the counter saying cancel my order for them to serve me

Food was all wrong. How hard is it. Pancakes were extremely dry. Every meal out of 4 had something missing including a sausage and egg mcmuffin, they forgot the sausage...

The staff, especially managers at this McDonald's are the rudest I've ever experienced. They shout your number, slam your food down and walk off. You ask for sauce and you get a dirty look. They are also really slow.

Definetly a McDonald's. Like all the rest. You might want to avoid it when the schools finish. Get what you expect.

Really good. We only had breakfast.

Waited in the drive through for nearly 15 minutes. To get the food that was a complete mess

Just awful never get orders right.

The establishment provides the standard offerings associated with the McDonalds brand without any additional or exceptional features.

Went yesterday afternoon group of male workers stood outside swearing on entering Toilets blocked and filthy no warning signs anywhere Long wait and Food just warm

A McDonald's, it's exactly as you'd expect. Generally clean and well staffed, with short wait times and friendly workers.

We went to get a McDonald’s breakfast and we had ordered it through the app. When we had arrived they told us due to it being after 11 we couldn’t have our food that we had already payed for. Less then 30 minutes later we see an advertisement on facebook that breakfast was stoping selling at 11:30. I am not happy with my service

I have never in my life been so overwhelmed by a couple of buns

Went to the drive thru early hours 4am waited 15 mins drove round to the window to get someone's attention the guy never spoke to us at all not even to give us the price or even a thank you when we received our order I don't know but a little hello please and thank you would have been sufficient

Got my food my chips were stale and the place looked like it was a dump place it had rubbish all over the tables and floors, the floor were dirty. The milk shake I got look like someone had took a dump in it even though it was a banna milk shake and it smelt horrid and has put me off milk shakes for life.

The service was OK, I used the drive thru, which only had one other car using it. Order taken quickly, but 15 minutes to receive food, which was cold.

Forgot the fries and the dips are always forgotten make sure you double check, very forgetful mcdees

wrong items and paper from the patty was left in which my partner gagged on

Tiny amount of sauce in burgers. Been like this for years- they only put a tiny splodge in the middle of the bun so burgers really dry. Other McDonald’s much better

Missing items yet again McDonald’s sort your staff out

This branch of McDonalds really seem to have a hard time with basic tasks. I've yet to order from here and not have something missing. This time, three out of four fries were missing, three of the drinks were in the cup holder and one was laid down leaking all over the bag. Surely getting an order, looking at it and putting the items in the bag accordingly isn't a complicated task?

Absolutely horrendous service. Ordered a 1/4 pounder NO cheese as dairy intolerant. Box stated no cheese. 2 slices of cheese inside. Second order. Missing a burger. The chicken nuggets happy meal was a burger instead of chicken nuggets. No milkshake yet again. Staff refused to send out correct order when we rang up to complain. I think they should employ staff at the monks cross branch that can read and follow simple instructions. This happens regularly at this branch

was very nice could of been a little warmer but overall nice enjoyed it.

Just ordered the squad burger deal and only got 2 burgers instead of 4. Didnt get the free chicken nuggets or the extra chicken nuggets that I ordered. Basically got less than half of the order i paid for. Very disappointing. Refund requested.

I ordered a milky bar raspberry ripple McFlurry and received a strawberry milkshake! No straws for the drinks which included a milkshake or sauce for the chicken nuggets.

My food never arrived at the address

Food was cold and wasn’t any lettuce in any of the big Mac’s absolutely shocking

Food was just dumped on the doorstep so was cold when delivered. Complained to just eat and no refund as usual.

I didn't receive my burger I ordered 2 double cheese burger one fries and a drink only received one burger

order was wrong when received, missing items. the food was stone cold and looked like it had been sitting for a while. the delivery time kept getting pushed ended up waiting 1 hour for the food to arrive.

I am so disappointed in McDonald's and just eat the picture of the double big mac and it was cold the chicken nuggets was cold My order took 45 minutes to come very disappointed the order said it will be with me at 9:55 but was with me at 10:15

everything was cold tasted like cardboard

Never been to a drive through so fast, very efficient service.

Just drinks delivered no food this gets worse with just eat service is going down hill fast no wonder there’s new delivery companies

took nearly an hour to arrive when original time for delivery was 30 mins, when arrived was stone cold and missing a burger

Cold Chips! And As Always Dips Were Missing! Cold Chips & Missing Dips Are Becoming A Regular Occurance!

best food ever really enjoyed it

Probably the worst McDonald's branch I have been to the fries are always undercooked and look pale when I customize a burger they don't read the order ticket properly and put things on I asked not to be on happened 3 times now ridiculous.

The driver was so helpful however the food very poorly prepared meaning drinks spilled in the food ruining the order and the drinks!! Very disappointing!! 😢

most of food was cold unnaceptable

Great delivery time, food hot . Thankyou

Took a while to get an order of 3 mcflurry. However they were tasty so worth the wait

3 times I have a ordered and three times Thet have forgotten the chicken nuggets off the happy meals

Usual McDonald's experience 🍔🍟☕️ all good 👍

Food took over an hour to arrive and was cold on arrival.

Fast food, I don't think so, collections by delivery companies get priority, they quickly move orders from preparing to ready to collect even though they are not, I suspect this means when they are audited it shows they are getting there orders processed quickly

No recipients from self service machines told staff no action taken ordered 1 melon 1 cucumber bag got 2 melon went to complain told no cucumber so they substitute without asking hoping they'd get away with it sauce dispenser empty not the best service I've had

Food all ok, but the fanta had leaked out

Got a £50.00 fine for over stay in car park. 6 am to 9am. Didn’t see the sign, wasn’t aware that an empty car park at the back of an industrial estate was desperate for space at that hour of the morning. Get charged less for parking on a double. McDonald’s shrugs. Not there problem, not there car park. Fine clearly states McDonald’s is UKPC customer so obviously McDonald’s want this regardless of common sense applying i.e. people park in there car park and go shopping. Shops don’t open before 9??? Won’t make the mistake of staying in too long again and just to make sure will never eat in this McDonalds or any other MCDonalds. Bully money hunger tactics.

food came hot. fast delivery and lovely courier .Thankyou

Ordered a muffin and wrap and extra hash browns- everything was really hot - worth ordering to be delivered

Food I received was OK but it's always like warm so by the time you've eaten the last bit it's cold.

my first order but disappointed food cold and ice-cream unfortunately had melted nuggets wasn't nice chips stone cold food 👎

Being of the ancient generation I didn't find it easy placing my order. I hadn't realised that french fries were included, so ordered a medium chip as well. Needless to say we had to bin them as the deal we had was ample. All was enjoyed & thankyou.

Arrived hot and quick which is what we needed as currently without a kitchen!

both fries no salt and poorly cooked. large fries not even half full. 1 burger asked for just onions and there was 1 onion on it. usual rubbish service from staff who don't care about the food they prep.

Cold chips and really long wait for food, ice cream was also melted as it had been sitting prepared for ages waiting for our food to be ready - only given more stars because when I took the food back the manager was quite helpful and apologetic- wasn’t very busy so I’m not sure why we waited so long

Failure to open drive through up, after midnight every time you go up after work. You don't want to go in for the chavs and drunk idiots so no option but to go home for a bacon butty!!!!!

Double burger deal, the employees do not know how to read a receipt? I ordered a chicken share box and the double burger deal and somehow the two burgers were missing but the fries were sent. This place is absolutely shocking for anything ordered online or even in store. And the worst part is the just eat won’t give a refund even though my food is contaminated missing.

All my food was wrong and when I’ve rang up they said that I’ll have to pay again for my correct order. And the food that did come was very very cold

Didn’t even receive the order want my money back

All food that wasn’t ordered customised was stone cold and stale. Items were missing. Sauces were missing. Really not good at all!

Received order with items missing requested refund for missing items and they refuse the refund 80% of time I order there’s always something missing or wrong on order never ordering again would rather go and get it myself now

Gave me 9 nuggets instead of selects

Absolutely terrible wasn't mcdonalds fault driver decided to go on a tour with our delivery then when it finally turned up food was freezing cold and couldn't be eaten just eat refunded us 4 pound on a 20 pound order Nice!!!

No dips as usual always paid for and never received

missing items. had to reorder but had to then pay ANOTHER DELIVERY FEE AND A SURCHARGE!!! DISGUSTING AS SHOULD OF ORDER CORRECT IN FIRST PLACE NOW IM PAYING FOR THEIR MISTAKE 😡🤡

Very fast drive through experience and the food was great.

So disappointed, always missing the dipping sauce, even I write notes,20 chicken nuggets none dipping sauce with it,

Great service very friendly driver

Forget dips and straws every time even when asked in notes to remember

Missed out my burger and mozz bites