Subway in Rotherham

Staff didn't seem to have a clue what was going on. Missing ingredients, items not toasted, tables dirty. Said they were not able to make a kids ham and tomato sub with no tomato...so we'd have to pick it out! Also got overcharged as the guy at the till quite clearly didn't know what he was doing.

One day they have no staff and you waiting half an hour . The next time full crewed but have no bread . Can't make it up

Really tasty food and delicious cookies. Friendly service

Always a decent option for a quick lunch. A little on the pricey side but very filling.

20 minutes to even get to the point of ordering the sandwiches, we’re out of lots of things including sweetcorn which is surly something quick and easy to refill, asked nicely for some extra beef but on the side and was met with a curt “ No” and when asked why the man replied “ because I’m the manager and I said so “

Poor experience! Last time I went there was no bread at all. This time there was no ham and no tomato, these are basics! Still the same price though. There were a number of flies sitting on the food. To be avoided

Have it 2* coz at least I ate something. 1* for the service and the other for understanding that times are hard. So basically this branch never has ingredients for the food we like. Has different folk who get drafted in who are used to their own shops and not this one. If ever there's a reason why Subway is going down, I can see it clearly with this branch. Staff is good though trying to keep it afloat. Wifey didn't want to return to this branch as she knows that it never has anything. You can tell staff are struggling and not their fault. The other day there was only 1 worker and today 2 but still wasn't as smooth as it should be. Buying a footlong sandwich meal deal that you didn't want in the first place is a bit not nice as you would have travelled and then forced to get something. Subway please sort this branch out.

One of the sandwich artists locked all the customers in the shop, this is all the more concerning with their lacklustre attitude to the toaster, letting it go at least 10 seconds over on the timer, there could have been a serious fire with all the customers trapped inside.

I like subway usually and have been to many but this is the worst one by far, the only time I walked out without a sandwich. One useless staff member, another stressed and angry one. I waited 20 mins then walked out cos it wasn’t worth waiting cos it looked run down. After I left the guy locked the door because the queue was too long and then more people were trying to leave but were locked in. Go to BAYNES next door instead

I went in a couple of days ago around 10.30am to get 2 salad boxes, on entry there was 2 members of staff sitting at 2 tables. The woman said, we've no bread for 15/20mins - but there was a rack full of bread behind the counter and I said it was fine as I was in for a salad box. When I got to the counter there was hardly any salad available and the only meat that was out was chicken tikka and the steak. The man who was serving me said we don't have turkey or ham because we've not prepared it yet so I told him to just leave it. Very poor service, store isn't great and the woman looked like she'd rather be anywhere in the world but there. Wouldn't recommend this store at all.

For service Not even one star for the short blond lady. Was Thursday morning 31/08 when I went at the premises 10:28 a.m., the place supposed to open at 9 am still I ask if was open wich she said no, arguing that the meat was not ready, while for the whole time she was speaking through phone. So I ask her what time you gonna open to wait and she TOTALLY IGNORED ME. If you dont like "hospitality" seryously look for another job but this about the satisfaction to the costumer wich I have to say the food of course is very nice as always but who want to eat being "serve" in such a bad way and at this time in the morning, you just lose your appetite

It's a bit shame that I have to review this place with one star but I have no other option to let the management that they loosing costumers. Is my second time coming and being served from this young skinny rude blonde girl. Both times her attitude is very unacceptable. You could see on her face how angry and annoyed is serving me or even my friends. The first time few days ago when I got served from here I didn't said anything because I thought she had a bad day, this is the second time today and makes it clear that she doesn't know or care to provide a simple costumer service . Sad 31/08/2023 10:30

Honestly feels like they make one sub at a time and it would be quicker to have a 3 course sit down meal elsewhere.

Ordered on the app. Order was ready on time and was exactly as specified. Shop was clean and spacious. Spot on Subway. Thanks.

Visited not long before closing on a Sunday, the guy serving on his own was very friendly and chatty, after what was probably a long busy day, the seating area was spotless. Not had that kind of experience for a while

It's a quick in and out place, as long as the queue isn't too big. Online orders seem to hold things up in all subways now. The lady who served me last time was really friendly. It's not always like that. Not unfriendly, just focused on being efficient.

There's almost always something wrong. Either staff don't know what they're doing, half the ingredients missing or the making of subway goes wrong somehow. You'll get a Subway, but you'll also be slightly disappointed.

Really expensive for what you get. Staff are pleasant enough but the place just looks dirty, the selection doesn't seem to be as good as it used to be and generally just rubbish unfortunately.

Fantastic staff, well the lady who served me was. Very friendly, cheery and helpful. I never caught her name. I think she was the manager.

I ordered online they left multiple items out of my order

Used to be a fast food place, but now it takes forever. 4 staff and only three people in there and it still took over 15 minutes. I didn't even ask for coffee because that adds another 10 minutes, the machine is so slow.

Believe the reviews , this subway is subpar to others when I was there the selection of vegetables was basically nothing the staff don't look interested in you and chat to them self's, but the food was good again apart from not having all the vegetables at hand

Quickly served. Food as expected. Good service

I ordered a plant patty sub and was asked if I wanted cheese on it. Thankfully I asked if it was vegan cheese as it turned out not to be. It then took about 10 minutes for the staff to find vegan cheese. Also there were no potato crispers. When the sub was ready I asked for lettuce, onions and black olives. There were no onions and there was only a tiny bit of lettuce left. I picked up a packet of crisps and went to pay. I asked if I could use my points and spent several more minutes watching the staff member fiddling about on the till before I was informed by another member of staff that I couldn't use points to pay for crisps. Neither acknowledged me when I arrived, smiled or said please and thank you. No apology for items being out of stock. I'll just make myself a sandwich at home next time.

As all subways go this is a good little place to get all the great sandwiches that you like with friendly staff

Great for a quick munch when you're marvin 🙃

Staff are very helpful and pleasant.

Love love love a subway.... So tasty and fresh. Great selection of bread and fillings.

Only 2 staff on dealing with App orders so we had quite a wait before we were served. The meatballs were added in COLD and did not achieve an adequate temperature even when toasted, as they were still hard and cold when we bit into our subs! No cookies whatsoever available at 12pm so had to just add crisps to our meal deals.

Excellent sit in meal at straiton. Will definitely be back

Actually really really hot and tasty subway! Don't expect a smile but definitely made to order and lots of filling ☺️

THEY DO NICE SANDWICHES BUT YOU HAVE TO WAIT A WHILE

Sub as usual was great but service and staff not very good. One member had mask covering her mouth only and neither were polite or friendly. Not what I'm used to from other Subways

What not to like, a nice sandwich. This branch seems bigger than usual and there is plenty of space inside. The staff are at hand and know what they are doing. Now its not the highest quality sandwiches but for what you expect it to be, it deserves 5 stars. I recommend you stop by after a shop around the area.

Went on Sunday around 1200. Deliveries taking priority over paying customers in store. Health and safety completely out the window! No hair nets, no changing of gloves, no cleaning or wiping down of surfaces! Won't be returning anytime soon.

Empty meal-deal shelves and fridge, lack of bread selection and staff hanging around looking for something to do while customers were queued out the door.

The staff are very helpful and Friendly, my granddaughter and I enjoyed our lunch.

Who doesn't live a subway? Fresh and yummy

Quick, efficient service and the girl was nice and friendly

I normally rave about subway. But not this time 3 members of staff behind the counter. Granted they were busy with a just eat order. The girl took my order after she finished with the just eat order. Put it in the grill it beeped to say it was ready. The young lad took it out and left it on the side as he took other ones out leaving it to get cold then he got round to putting my salad on it. I asked for a coffee to be informed that the coffee machine was broken. Not even oh we have other beverages available. Very disappointed in the service. Certainly will not be visiting this one again.

Subway smells I do not know why but they all smell

I love a subway and boy have I noticed a difference since the young lad came to this store, I think I've seen him at Asda The Jewels Subway, as like I say I go to many subways all over the country, I have noticed a huge difference in cleanliness in this shop and all seems to have happened since the English lad arrived, Well done Subway, this young man is a credit to Subway and esp this store. On this basis only I will come back to this Subway.

We visited recently and were served by a young girl, who was extremely polite and friendly. Our subs were really tasty too, so would recommend.

Today they seemed short of staff. Two guys up front serving, one was asked what type if cheese the slices were by a ten year old & could not answer the question, the other looked vacant whilst serving customers with an impression that he really hated his job n didnt want to be there, he appeared to lack the energy to even smile. Charley. From out back came the only female staff member available she was called up front to take payment walking towards the till still texting on her mobile phone. Olive Oil. This branch is going down hill fast. I think Management need to have a shake up. What a depressing atmosphere & i wont even mention the dirty seating area

My local subway. Have had subs from here over the years. Staff seem friendly enough, food is the same as any Subway. Nothing special overall, but decent.

I pooped in for 4 sandwiches Saturday lunchtime with my 12 year old daughter, we had already decided our order when the manger asked what we’d like, we asked for meatballs, too be barked at they wasn’t ready, thinking on our feet for a few seconds we choose something else, not sure if it was the fact it took us a few seconds too decide on a second choice, that she carried on barking at us or if this is her usual manner, but I can only say I was shocked by her customer service skills. Through the whole order she was rude unresponsive never once used manners made no eye contact with us and we left feeling upset and angry, I asked the male on the till who the manger was to complain to be told to my shock she was the manager, I don’t think I will be going here again. And feel like taking this to head office

It was a last minute decision to go to subway, as i am 8 months pregnant i am for some reason craving just salad. My partner wanted a meatball sub.

Just been in to your Manvers store in Rotherham and there was chicken in the guacamole and cheese in nearly all the salad items. So my 'vegan sandwich' was virtually empty and if I'd have ordered a vegan salad I'd have been eating the patty and some pickles. Absolutely apauling to say they're pushing the new vegan options. Maybe they need to keep the vegan items on opposite sides of the divider if they want that vegan £ x

Called in last week for two sandwiches, got to the till, the girl said the price I expected, paid for them, went home, ate them, done. Only problem was when I checked my bank statement next day, they charged me £17! Went through customer services, they confirmed I’d been charged for FOUR sandwiches! Unfortunately I’d thrown my receipt, customer services advised me to contact the shop direct, but the reply I got basically was as much use as a chocolate fire guard. Yes I should have kept my receipt, and even checked it before I left. But really, I shouldn’t have to. Been in here before when they’ve charged me for the wrong sandwich filling, paid about a quid more than I should, I can cope with that but being charged about £11 more, I can’t! So my advice to everyone who goes here, check your receipt at the till BEFORE you walk away! Or even better pay with cash! We’re all guilty of human error but charging someone for four sandwiches, but telling them the price of what they actually purchased is just plain deceitful.

Went on lunch for work lunch. Ordered the tuna. There was a piece of bacon in the tuna run as the bacon was overflowing. The girl just took it out with her hand. Didn't change gloves and proceeded to slap quite a heavy amount of tuna on the bread. Way too much the sandwich fell apart. Most workers have little option but to go here due to surrounding offices. But this subway has to improve its standards. When doing the salad and sauces another girl did not know the meaning of a little sauce. She still smothered the sandwich. Terrible won't be returning until standards improve

Usual Subway service - good, fast and efficient. I'm a creature of habit and always stick to the same sarnie and fillings and this was as good as always.

Went today at half 12, now you expect it to be busy with it been dinnertime but 4 people in the queue ahead of a queue which was out the door had lists of at least 7 orders each which obviously held everyone up especially when one person paid for 8 orders all indivudually. Subway is ment to be fast food, you need to look at making sure that people are not going in to order lists when it's your busy times. Why not make them all drop the order off with payment say before 12 then let them give you a time they can collect. By the time of got to pay for my sandwich and waited for the large orders to pick their salad reading from a list and paid my sandwich was barely warm. You seriously need to think about people just turning up with lists when it's busy!!

I can’t add photos but if I could you wish you had a Rabitt to eat all the Salad the stuff in the sub. However the issue was that I ordered Tuna and I needed a microscope to find any in the sub. Two of the other Subs were suppose to have Cheese however they missed these out but did put extra Salad in, which I didn’t need. Although they were 20 minutes early, I wish they hadn’t come at all as not only was food cold but a complete disappointment. Don’t risk it.

Brilliant... i love subway in Rugby

Was ordering for the first time and it was really nice, 20 minutes early with free cookies. Thanks

Prompt delivery, friendly service

They put no veg or any toppings as requested. They said it was coke and we got pepsi. The cheese had fallen out of the pizza thing and we got 2 free cookies so thanks for that

Missed out parts of order multiple times. Even contacted customer service to get it redelivered and it never came.

Missed out parts of order multiple times. Even contacted customer service to get it redelivered and it never came.

Banned me from making an order st subway for leaving a negative review. What a joke, no wonder people brick their shop windows

Food was good as usual, however they changed the delivery time by 40 minutes then were 20 minutes more late.

Food was good as usual, however they changed the delivery time by 40 minutes then were 20 minutes more late.

I specifically asked for lots of cheese on the nachos. What I received can only be described as the most mediocre amount of cheese I've ever seen on two portions of nachos. Also, I asked for my sub to be toasted & it wasn't. literally 1 strip of bacon on the entire 12 inch sub & no cheese on it either. Absolute joke, completely disgusted. I phoned up to complain where the staff member tried arguing telling me I'm wrong, the cheek of it! No wonder someone bricked the shop windows a couple months back. You've lost a customer & I will never eat here again

I specifically asked for lots of cheese on the nachos. What I received can only be described as the most mediocre amount of cheese I've ever seen on two portions of nachos. Also, I asked for my sub to be toasted & it wasn't. literally 1 strip of bacon on the entire 12 inch sub & no cheese on it either. Absolute joke, completely disgusted. I phoned up to complain where the staff member tried arguing telling me I'm wrong, the cheek of it! No wonder someone bricked the shop windows a couple months back. You've lost a customer & I will never eat here again

it didn't arrive, delivery driver could not find property. in-store staff very polite and helpful however he explained there was a language barrier between store and driver and that he simply couldn't understand the instructions. Over two hours wait and no food.

This is a very good subway and I had a great sandwich and the staff was brilliant I will be visiting again

good food, delivered on time, friendly driver

Added an extra 30 mins to delivery coffee was luke warm

almost an hour early and just a normal subway. great.

I asked for pickles and I got jalapeño, I can't have these and I wasn't happy at all about it

Good location, easy accessible. Good menu choices of various meats and salads. Never had problems with orders, always happy to help.

Food was horrible all squashed, hot and cold in same squashed bag. They didnt give us kids meal boxes/bags, no drinks or fruit or yoghurt with kids meal all tge kids got was a sandwich

food arrived cold, buns were soggy

What was ordered didn't turn up we got the wrong order

Was a nice sub but I expected more flavour to the meatball sub! Prob wouldn't order that again

Ordered cheese and toasted on both sandwiches, they both turned up without either, also was missing cookies off the order, Rang up the store and told the man the problem they said 'sorry very busy ring this number' hung up on me, I rang back and he gave me the number, but he hung up again when I asked who it was I would be calling, turns out it was the delivery driver, he said no problem we'll sort it for you, he brought back a new sandwich and the cookies, but again, not cheese and toasted, so I rang back and again he told me to ring the delivery driver again, however when I spoke to him he told me I'd already had my extra cheese in the first sandwich, and that he didn't want to talk to me because he's just the delivery driver. Absolutely disgusting customer care, regardless if your store is busy you should be pushing to at least listen to when people are telling you what's wrong.

Great service, came 20 minutes earlier than planned, very happy with the food quality

Arrived before time but still cold .

There is no place add extra in order like more than one sauce. I said asap deliver and it took 1 hour after paying extra for delivery and delivery wasn't my complete order so I had to wait more for my rest order. Not happy

Lack of sauce, cold sandwich when ordered toasted not soggy, no option for pepper

An hour and half after ordering it arrived, missing items from order and one of the sandwiches was wrong!!!

Popped in with friends and ordered a sandwich to go as on lunch break order a chicken sandwich and worst mistake it was horrible im sure it was off smelt funny so it ended in bin subway is suppose to be fresh but that chicken was deffo not id never eat there again

Would happily order here again and always do, lovely staff definitely one of my favourite thing's about this subway, the food is always good too, favourite place in rugby.

Missed items from order. No apology when called. Flippant attitude to a refund and had items delivered an hour after original delivery.

Did not receive all my order when rang the them was told they would send someone out with the missing items not one came out

The word fast food and delivery has been taken to new levels. The order took two hours to arrive and it wasn't even complete . Very poor service

would not use these again for delivery, the food was delivered nearly 2 hours from the order time anfd there were substitutions that we were not informed about...

Just a gross sloppy mess, way way too much sauce. You would think when putting the sauce on they would stop at the point that you can no longer see the filling, but no they just flooded the thing making it absolutely vile to eat. The cookies were also soggy and the nachos where a soggy sloppy disgusting mess. The worst thing I have ever ordered from a takeaway I mean Jeez how can you muck up a sandwich?? Yet somehow they did and spectacularly so.

I have ordered twice from these and won't be again the got my order wrong twice! And items we're missing

Way to much mayo it was dripping out of both of them the bread was stale. I'm not using them again its all time I've not one good thing 2say about them there a wast of time.

The food was delivered very late but the delivery person was very apologetic and the restaurant provided complimentary food as compensation

Food was well presented but was cold by the time it got here.

I haven't had my food delivered am really annoyed as hour late and is saying it's been delivered

cold food and half of the fillings missing. also late. disappointed.

I love subway, can't fault the food other than it was a tad cold, but that's the risk you take What's annoying is delivery times They always add half an hour to the time. Every single time. And yet they often deliver it earlier than the original time. Which is frustrating if I don't have time to sit around and wait for it; if I asked for my food to be delivered at 8.15 and it's supposed to arrive at 8.45 I'm not impressed when it turns up at 7.50 It's an ongoing issue with subway, they're either way too early or way too late However the delivery guy was and is always lovely and smiley so they do have that going for them

Late by 45 minutes - rang restaurant to see where the food was and was greeted with a very rude woman who hung up on me after saying the food was on its way when she didn't even ask what the order was. Food still took an extra 20 mins after phone call. Just go to the shop and get it don't bother with this

Almost 2 hours for wrong cold food on stale bread

An hour and a half to delivery practically a sandwich, after waiting that long it would be expected to be fresh but they were cold, flat coke as a drink, wont be ordering for.delivery again from these absolute appauling

As a non driver and seeing subway do deliveries was looking forward to it but after waiting 2 hours for delivery was not enjoyed by the time it got here won't order for delivery again.

Spot on will be ordering again 👍