Costa Coffee in Rotherham

Never arrived driver stole the order

this costa is so rubbish lately, they can't gwt anything right. I've ordered everyday for the last 7 days and every order was wrong or missing and then today they finally send everything but instead of my latte I get a hot chocolate. sort it out costa

was a little misunderstanding of where I was as the driver wasn't aware but after communicating with him via text it got sorted.

Rude and unfriendly staff, hot item provided which is against UK health & safety Law, u don’t even have a number to complain only email?.. I wonder why, avoid!

never brought the food just drinks!!!

Frappes were great but the two muffins were missing. I have put in a refund request in.

Delivery drivers need to take more time with orders as I only received half my order and I could clearly tell the other half was missing.

It took over 2.5 hours for order to be delivered, by which time I had to go out, so the delivery guy called and was instructed to put it directly in the bin. I tried to cancel the order after 2 hours, but there is NO option to cancel or call Costa directly. I will be choosing Starbucks in future. Appalling service, paid for something I didn't get.

I was absolutely disgusted at the attitude of the staff. They were extremely rude. We ordered large lattes and food and they had no clean cups. Our drinks were put in take away cups even though we were sitting in. The food wasn’t on plates only in a bag no serviettes, no cutlery nothing. I spoke to the server and asked why we had been served like this and she said “cos we have no crockery clean” I said that wasn’t acceptable and she said to me I was being rude which I wasn’t and I said it was her that was being rude she said I was behaving like a teenager! I’m nearly 70 and do not act like a teenager. I think your staff need to learn some manners.The tables were full of used crockery and no one had bothered to clean them away. I for one won’t be using your Costa at parkgate anymore and I will tell all my friends and associates not to either.

Rude unhelpful staff, no large cups for our lattes,even though we were sitting in, no plate for the cake was told they didn't have time or staff to clean any, and we I complained they said I was being loud, will not frequent that establishment again!

Today was our second visit to the Costa near The Range at Parkgate. And yet again the tables were fully of dirty cups and plates. Not one table was clean. There was debris on the floors. The toilets were grubby. Even when someone finally removed the dirty pots, the tables were not wiped down. The place to collect your drinks also needed a good clean.

No straws were provided and the ice in the drinks weren't crushed too well.

My wife and I sat at a table for four...all the two seat tables were taken. The place was busy and a lady approached us and asked if she could sit at the table. That would mean the few minutes of private 'our' time would be shattered...we could be discussing anything, personal issues or just going over our shopping list but whatever, our personal space would have been invaded...my wife explained that we would prefer to be alone...maybe Costa should invest in more smaller tables earmarked for singles or couples...

says was delivered but I never received on my ward and I paid a tip too very disappointed to be honest 😞

First time here. Very busy so if you’re autistic like me avoid. Very VERY slow service. Waited nearly half hour just to have a toastie heated. Toilets clearly don’t get cleaned regularly. Wet floor. Tissue everywhere. Smells bad too. There was also a fly in my drink too!!!! AVOID!!!!

Was ordered to arrive for 09.05 and arrived 09.25

Since costa has closed two nearby costa coffee shop. Forced to come to drive thru cafe so everyone come here. 3 times come to get a coffee. No table. Que at the till. 2 chairs having signs on out of use on a tue at 11am. Why close the other 2 cafes when it's obvious there was plenty of business. I'm no longer trying again. I'm going to Starbucks

the mac and cheese tasted like it was cooked in an oven that had been burned. inedible just tastes rank, not like it usually tastes

This is twice in a row where I've received the wrong order or missing items, this is unacceptable, I will no longer be ordering from this place, I ordered a latte and a flatbread, but the flatbread was missing, leaving me starving.

again my app says delivered but I've not received it.

I ordered a caramel iced whipped latte to take out, no caramel sauce in the latte, staff lack manners and basic customer service skills, worst Costa I have been to, save your money and go to Starbucks.

Wrong items have been delivered I’ve received someone else’s order.

My order never turned up but said delivered

Staff are so friendly can't believe it compare ........ To the staff in Rotherham hospital

2nd time this has happened - croissant is not on the order. Written clearly in notes if the croissants aren’t available then to cancel the order but clearly this instruction is hard to follow

Absolutely filthy. The place is a disgrace.

didnt taste the same in the paper cups

The driver was friendly, the food and drinks arrived in perfect condition, thank you.

I come here at least three times a month be it through the drive through or sitting in. Never had a bad experience with anything. Staff are lovely and friendly.

Lovely delivery driver - smiley and friendly

Not my best visit today. Lots of issues need addressing at this branch.

Ordered a drink and a wrap and no wrap arrived - not exactly hard is it what a waste of time

Service is always good, not always the cleanest, but being busy it's failing is from the success.

Went to the drive through and wasnt able to order more than one drink as before id finished my order she said next window please absolute disgrace

everytime I order from here lately I get substituted something. I ordered an egg mayo sandwich for my child and I received an egg, mushroom and spinach bap. I can't even get a refund from just eat because you've messed up my order so many times they no longer believe me. sort yourselves out costs

The cake was just put in a bag, and the portion size was small not worth the money, hence the four stars.

Normally a good experience. How ever today I encountered a young lady that made a mistake with my order and instead of making the situation easy she Sed I was wrong and gave me the wrong drink! I wasn’t in the mood for an argument being Sunday! So I took the drink almost at the bottom of it and got this! Wow made me gip!!!!!!

food was lovely and hot when arrived, tasted delicious my only complaint is i wasn’t a massive fan of the mocha chocolate frappe it tasted strange but other than that everything was amazing, i adore this costa

Excellent coffee, cookies and service.

Very busy. Not a lot of staff. Service slow.

Very clean professional run outlet. Worth a visit if you're at retail world

hot food and drink great thank for another great deal well worth the money best coffee shop in Rotherham

never order food from here it never comes! 3rd time I've ordered and they just haven't sent the food

another tasty coffee will order more in future thanks.

Very nice cinnamon bun and chismas latte

Good service. Its would be 5 start but prices are to high now and that put me off buying food of them .you

On time still hot I recommend the gingerbread latte

Quiet afternoon not too busy at 2.30.. Good atmosphere and friendly staff

No free seats when visiting on a Saturday morning and a big queue. Too cold to be outside so we left without purchasing anything.

Ordered a bacon bap and there was barely any bacon on there and ordered a chocolate cake slice and was only a tiny slice. Not happy at all especially with the price I pay and I’m a regular customer.

Located in the heart of parkgate this little Costa was fully stocked, plenty of seating inside and out and had really friendly staff. Me and my wife had the Terry's chocolate orange hot chocolate and a muffin each. Both really tasty and an excellent addition to your menu!! My only issues are, not much of a view (,can't be helped, I know, so not a complaint) but I think costa should consider their rota as there seemed to be only two staff on and as costumers came in quite thick at one point there was a lot of pots out. Absolutely not the staffs fault at all as they were working double time to maintain customer control, but I feel 1 extra member of the team this review would have definitely been a 5*

Came early still hot no complaints at all everything has ordered

Asked for a hot chocolate and got a luke warm one as the syrup did not melt into the nor did the cream on top. Not a all the service I expected. purely a waste of money for what normally is a really nice drink when hot

Just dumped on the door step food wad freezing

Pay for delivery.to.door but yet i have to go and get my order because the driver cant be bothered to get out of car

My food was freezing when it came 😔 I understand this could be the wait of the driver though 😔

People constantly swearing whilst I had my grandaugter with me. Staff not interested

Small wait time for order, service was good, but it was very busy and long queues for the toilet

The wrong order came and they never sent me my order so they charged me £25 and I never received my food or drinks

App needs A tip option for drivers / cyclists

Hit and miss depending on who makes the drinks. Tried a popcorn frappe and it was really nice. Had the same again on a few days later and it was bland. Rowdy atmosphere and not much change from £10 for 2 drinks.

Brilliant service! Lovely hot coffee and ice cold latte. Cakes packaged nice and everything was there. Thank you, delivery driver was polite.

Wrong order and still not had the refund Ordered hot chocolates and toasties adding up to £38 and got delivered the wrong order Got two coffees which went to waste

We ordered a cappuccino and a flat white and cinnamon roll , and they tasted very nice, and the session was calm and enjoyable

I can’t actually comment on the quality as my order of 4 drinks came with only 1 drink and it wasn’t for me! I tried to call the store but because it managed through just eat I have to wait for a refund from them. Surely checks should be done on orders being collected, I get more than one delivery happens but there should be something to prevent this droid happening. Whoever has my order hope you enjoyed the 3 free drinks!!

Not a place i visit mutch bit expensive for what you have

Our order was missing the cinnamon bun we then wasted our time visiting the store to be told by staff they don't have any today and they wouldn't offer any sort of replacement. No attempt to rectify or to add a note to our order to say these where not in stock causing a wasted journey. Terrible communication from Costa/staff. Great delivery driver.

Fantastic service received from staff.

Went with my daughter and granddaughter, was very busy, and not much room for the pram, we did get a seat inside. I bought a cup for on the go and my daughter noticed it was dented, no hesitation for them to change it

Ordered a latte got a milky coffee retaining needed

We use Costa often. And it's pleasant. The kid who served me yesterday obviously wanted to be somewhere else. Never smiled once. Only spoke about 5 words. None of them were thank-you. And I had to remind him to put my cheese and bean toasties in the cooker thing after he took the last customers order out. Apart from that it was good and we shall go back again. Everyone can have an off day.

Missing the toastie from the order and the driver sped off.

Quick service, noisy in store and had to clarify order but not a problem overall

Usual lovely service from the team, they even know my order. Just as good months on 👍👍👍

Call in now and again. Usually just for a drink. Has very nice hot chocolate the hubby always has tea. It wasn't busy when we visited was clean and tidy and the young lad was brushing up the floor of bits and spraying the tables between customers. Has a drive through but we sat in. Also has toilets and an outside eating area. It has recently had a re vamp. A fetching salmon pink colour and matching seats , very nice it looks too

Just had takeaway cups as dishwasher broken, average Costa outlet

Food completely cold, drinks cold toastie is cold gone straight to the bin. Delivery time kept being moved forward was originally 1.45 turned up at 2.50, couldn’t even cancel the order can’t get through to customer service at justeat or costa. Absolute joke

Only got my drink rest of my order was missing!

Very nice and much improved from last visit

Is all standard Costa stuff, decent coffee and M&S food. This one can get fairly busy especially around 10-12 in the morning on the weekends.

Good service, friendly staff, tables cleared as soon as customers finished

Me , husband and 8 year old always get a costa whist out shopping and usually love it not last night, we visited costa in Rotherham on the retail park and the service was shocking. We ordered 3 drinks we were never asked what size we want so we’re just given smalls. I ordered hot chocolate but wasn’t offered cream , staff were either on there phones or totally rude and to top it off I was told if I scanned my app I’d get a free drink on my next visit but no free drink showing on my app so don’t even think she scan it right , would not return to this costa

Great experience..... lovely staff, clean tables and chairs all in all .

Could do with a refurbishment, seating was rather grubby

I was always welcomed with a smile and received fantastic service from the employees, notably Luke.

Great little stop off, friendly staff

Spot on had a sausage bap and a pot tea really tasty.

Costa Coffee never fails to make me happy.

Always a good coffee from this branch.

Brill. Always pop here for a coffee when shopping

Got to have a coffee when your out

Only one of my sandwiches come not happy at all

Freezing cold tough tostie waste of money thanks

Very pleasant staff, but the seating area is very dirty, floor covered in food and 80% of the chairs are stained. We watched 3 different people enter and turn up their noses at the state of it. Not somewhere we visit often the shopping centre, but Costa we do and this is the worse we have been in!

I dropped into Costa coffee in Parkgate today with my carer and friend. They got their drinks easily. As it was cool I fancied a hot chocolate without milk as I have an allergy to milk. The staff flatly refused to even think about how it was possible to do a black hot chocolate. Their excuse, it is made with powder and would clump... They refused to look at me and explain or even listen to how it could be done (using the got water from the tea pot water dispenser). My carer's cappuccino was shocking! Like warm frost to write her directly. Surely a global company can suit people's allergies by having black, or no milk, hot chocolate! The staff could be friendlier and the coffee could be far better

Waitress taking the order was not concentrating, too busy chatting over order microphone. Frostinis poor.. no taste ....no problem getting fresh ones and waitress very obliging....but would not order again. Cinnamon Brioche dry... overall very disappointed

I do not recommend!!!! This Costa is not good at all the sandwiches were not even warm I ate a wrap that tasted like cardboard and I ordered cold milk with my coffee and I got hot There is also not enough different types of food I am really disappointed

Love Costa, but today has raised many issues! My daughter in law had an allergy to eggs and milk, today we decided to buy a cake with our coffee, so asked if a product was vegan, the reply was yes, to double check asked again if it was vegan, yet again told yes! When we sat down checked on Costa website to find contains both eggs and milk!!!!! Yes they did change the product however if we had not checked the website we would be at hospital!!!!! This was Parkgate Rotherham!!!!

2day we called to costa coffee 4 a iced drinks was very helpful as i could carry my own tray someone from costa help me would go again

Me & my visted costa drive thu 4 the 1st time & I would say it's a lot quicker than going into then chain of store i had a medium hot checolatw & blueberry muffin my mate had a cheese toasty we als took advantage of the offer that is on at moment 50% off food