Subway in Exeter

Great food,, fast service and lovely staff

Clean & tidy with friendly staff providing orders in a timely manner.

Very clean. Nice staff ...would pop in again.

Had to put up with very rude staff member

Overcharged on meal deal, queried this before paying but staff couldn't tell me what the prices are or the breakdown of what I was being charged for. Had to wait until I paid and had the receipt to see.

The service was horrendous, Holly had a stinking attitude, she was very rude, and seemed to take pleasure in being as obnoxious and argumentative as possible. She refused to accept my voucher, and was insisting she was going to charge me the non voucher price while she stood there with a hand on her hip smirking. The manager was helpful and sorted it out, but I will be emailing Subway directly regarding Holly's attitude and foul manners

This place has gone downhill! I used to come here several times a week back around 2013, always great service and food. I live away now but popped in with my wife and son over the Christmas-NY period (30/12/2023) to find long wait times with a relatively short queue (circa 3-4 peeps) and 3 staff, yet a very long wait, prob around 15 mins which is ridiculous for what is supposed to be fast food. We ran into a few issues with ingredients during the “building” of the 3 subs we ordered, including no tomato sauce and no cucumber! We sat and ate in the table area, watching the queue getting longer and longer, some confusion over an online order and a delivery adding to the chaos, customers seemed to be getting frustrated with waiting times and mixed up orders from what I could see (my pics were taken before this). To be fair the food was tasty, as is the case in most Subway stores I find, but I always order the same custom sandwich so it’s my benchmark. I could moan about the parking which was busy that day, but not much they can do to resolve it so hey-ho. I get these places probably have a high staff turnover, low pay, students etc etc, but it needs sorting as people simply won’t return!

Visited today (27/12/23) at lunchtime, four people serving and first guy who took our order was abrupt and rude. Really surprised at his manner considering he is customer facing. He was coughing and clearly did not want to be there. Then girl who wrapped the subs was hand picking the paper off the sub as it had melted on!

Really nice subway sandwich that doesn't disappoint, store seems clean and tidy, the staff attentive at there roles

Decent place really, was 4 trainee staff when me and my wife popped In after Xmas shopping, but the young manger on shift was on point .!

Awful place for parking and manoeuvring. From then on it's a standard Subway.

Oh em gee! that employee cory might be the best subway craftsman i have ever seen! the articulate skills he had for making such a delicious sub is truly jaw dropping and mesmerising. give this guy a pay raise and some head, he deserves it.

Clean and tidy place, staff very friendly.

Took my money and then refused to make my sandwich because I asked for cucumber instead of onions and tomatoes, I tried reasoning with him for 10 mins but he refused outright saying that the BMT comes with tomatoes and onions and I had to have that, I then had to walk out without a sandwich even though I had already paid for it

Such a poor service . Food missing the sandwich’s were soggy like the bread had been in a river.

Placed Oder on just eat was told 25-35 minutes one hour later this changed again to one more hour I tried to call the shop over 10 times no answer I went to cancel my Oder to read, if I cancel a refund may not be given so ended up just waiting it finally came over 2 hours later, for the just eat lady to say sorry and even she said they was not busy and was waiting over 30mins for them to make the 3 foot longs, will not Oder from them again so disappointed

Subway is my best but after this one no anymore

Awful service!! Sandwhich was the worst iv every had from there. The 2 behind the counter saw i was waiting but acted like I was invisible. Took over 15 mins to make my 1 sandwich. Very rude! Unprofessional!

Giving it 5 stars, all good, man was busyyyyyyyy behind counter.

Served by a very miserable chap who prepared my food whilst telling me he had tested positive for Covid and forced to work the shift that evening! He was wearing gloves, however NOT wearing a mask! Paid for my food but could not eat it after knowing this! How on earth was he allowed to work serving food! Especially with no mask! Very irresponsible. I would expect serving staff to wear a mask, even if they had a common cold! Not rocket science is it? Has put me off takeaway food for good!

Ordered food tonight 21:20. Witnessed a staff member with brown hair and glasses being very rude to an older guy who was hard of hearing. I have never felt so uncomfortable. Will avoid in future …

New owners, empty drink fridge, no crisp, lot of the filling was missing, dirty place, staff not very qualified to serve, can't find anything good. What a change since being run by different people. This was my third visit and last.

The female server with braces and huge false eyelashes needs to learn some manners/BASIC customer service skills. She didn't speak one single word or even look up at me whilst taking my order/payment. My advice would be to not work with the public if you hate them so much.

Best Subway restaurant in the city by far. Fast, friendly staff and tasty food.

Gone very downhill. The new pre set subs cost more. But they don't tell you if ingredients are missing. When I challenged them after paying they just said we've run out of that sauce - should be telling people when they order that you're not actually making what they are paying for. Nachos here used to be great, but now they couldn't even leave them in the oven long enough for the cheese to melt. I used to come most weeks, but won't be anymore.

Only went there because my son wouldn’t have anything for lunch but subway. However the low standards of this particular place could not go unnoticed. Dirty counters and it was almost impossible to see the ingredients through the greasy glass. Assistant wouldn’t change his gloves, and used his knuckles to press the screen, then proceeded to serve food. Lettuce was brownish, so I asked for fresh one, and instead of replacing the lettuce, he opened up another packet and added it on top of the old one, leaving it for other customers. Bread was stale and difficult to chew. I generally love subway but this one falls way below standards. I would avoid…

Absolutely terrible service!! I was ignored when I got there… the member of staff walked over to me turned her back and talked to staff not even acknowledging me. Then took my money before putting salad on my sub to then be told I couldn’t have one of the fillings as it cost extra and I already paid. Then when I asked for a bag it got dumped on top of my sub. I was so disgusted never have I been made to feel so unwelcome …I feel sorry for the lads that work with her (called her self Kushi)

Ordered a collection for 6.25 today, went in was not ready guy had no clue. It was very busy and only 2 at counter serving, both young lads. The one who finally started to prepare my order had a terrible attitude and didn't seem like he wanted to be there. I've visited several times and never had a problem before. Finally got my order 29mins late, very disappointed!

Terrible! Been twice and the staff are so rude. Abrupt, rude and don't speak loudly enough. Goodness knows how elderly or vulnerable would cope. There's one very pleasant lady but all of the rest are so rude and clearly don't want to be there. Also many have hair dangling all over the place near the food, despite having a cap on. I haven't ever seen anyone changing their disposable gloves. Used over multiple sandwiches and servings. I tried to use my points to get a free side and I was told it wasn't possible because the WiFi was down. This was when I got to the till. Nothing stating the problem in advance.

If you need a quick bite, especially at odd hours. Subway is the best option

Good food as normal.busy place . So a bit messy at the end of the day

4 members of staff loitering around, I was the only one waiting, none of them approached me nor was even concerned. I had to ask if it was open and they point me to a chap who was clearly not interested at all. Absolutely disgusted. Went to Starbucks and got a nice tuna panini. Very unprofessional.

I ordered a foot long roast chicken toasted with cheese and a portion of meat balls, I had to stop the woman putting the meat balls in someone's else bag and when I did get them they where bloody cold in the middle (remember to tell them to heat them up first)

One thing I can say about subway is that their food is always nice , not once have I had bad food from there . it’s a restaurant which is family friendly and super hygienic and the food is guaranteed to be fresh when you go, also if your looking for a quick place to go and eat THIS IS THE PLACE <3

Really nice choices. Only one criticism, the food boards text is too small and difficult to see before getting to the counter.

Always like a Subway. Just wondering six inches is not enough, but 12 inches is a bit too much,can Subway do a ten inches ?

Nathan who works there is arrogant and rude. There was clearly a new worker and he was just shouting at her. Told me I couldn't change the topping on my sub. Usually a pretty good place. Shame he was there tonight

Awful, missing items and alot, plus missing salad in the sub! Food that we did get was barely warm and poorly made. Sub in the picture was meant to haveloads of salad. And they've change the meat which is like dog food.

Space outside to eat and plenty of seating inside also. Can get busy at lunchtime!

I don’t know what subway have decided todo with the business but it comes across more of a brain fart they have completely ruined how it was run . They now do what they call melts and they absolutely rank you can only have this one bread you can’t for example it’s an Italian herb and cheese and the staff can’t give an ancer as to why not only that once again no meatballs no ancers rude staff then tell me they won’t take Scottish notes 🤦‍♀️ when I did get outside for my food and sat down the bread was torn and dripping so soggy I rang it out and chucked it the birds £29 wasted was the most disgusting thing iv ever eaten in my life even my partner who eats anything chucked his . Loads of customers complaining about the system it took them 25 min to make 2 subs and had to chuck 2 because they was so dripping wet watch the cctv subway it was an absolute ruin never going there again never !

I went to this Subway on 06/15 at 20:00 and it was my worst experience in subways around the world. The attendants were just hanging around and just came to see me after 10 minutes because they were talking and joking with each other. The sandwich was made with misery, it seems that they are working with no will

Dirty place. Didnt have half of what you wanted. Staff wrapping my food an didn't notice the spider walking across the counter .

Too busy in there. Can’t handle more than a few people before the queue is out of the door. Staff over worked

Hit and miss, depending who you get food quantities and service vary. Tables always seem to have crumbs on.

Awful service, communication and poor attitude to be honest. The guy WORKING seemed more interested in his dominos then talking or serving me. I get it was late but he walked away before I had even paid and had someone else do it who nearly didn't even charge me before I mentioned it.

Went in to order bacon and hash brown sub, told she couldn’t do it, despite me being able to order it on the app…..useless just didn’t want to do it

This was the worst one I've bin to. the lad had a right attitude just slap fillings on not paid any care obviously didn't want to work the bank holiday night

Had an amazing wrap there today and the staff are great! Nothing is too much for them. We're fairly regular visitors and the staff always make a great team between them. They definitely deserve having a tip jar there. Thank you :)

Some of the new staff need training properly,couple of the experienced young men are really good especially louie (hope I got his name right)

Visited this evening and from the very moment we started our order the male member of staff was rude. My friend stated her order and and asked for lettuce, which he rudely and bluntly replied “you don’t ask me for lettuce). He was working through the bread/meat section so quickly his female member of staff couldn’t keep up ( feel like she maybe new?) so our toasted orders all sat going cold and soggy, which myself and someone else complained about, the male member of staff wasn’t not happy about this and huffing and puffing and began swearing. He then reheated my sandwich. Which I said I wouldn’t be eating. As this food has already been heated for once before! (Basic food hygiene!) He was not happy that he would then have to make my sandwich again, using words such a “f**k sake”…. I understand the pressure of training new staff, but this was not the attitude to have towards us or his colleague (who I felt for).

I enjoy subway for a quick and easy bite to eat, this visit wasn’t a good one however. Staff were friendly, but the food wasn’t. A limp piece of bread that was falling a part was used, then the ingredients were thrown in at a high quantity to the pint where everything started to fall out, badly packed too meaning most of the sandwich fell apart. Disappointed…

Service good bit the quantity of the traditional Subway has deteriorated drastically butije everywhere prices have gone up.

Understaffed but the sole guy there did a fantastic job keeping up

Excellent, kind and conscientious customer service from the woman behind the counter. Incredibly patient and understanding considering I had two young children with me and hadn't been in a while so wasn't sure what was available. Kind and conscientious throughout. Thank you.

Polite and friendly staff, food prepared hygienically, always a pleasure coming here.

The staff this afternoon weren’t the quickest at making sandwiches

Standard subway, nothing to rave about but hits the spot

Everything you could expect the service was a bit rushed but they were busy. Food was good and the place was clean.

Sandwich was really good , very clean and tidy store but it was near 7am when I visited

The staff are always friendly and polite.

didn’t have veggie meatballs 💔 but staff slayed

Nice staff but if you’re using the app and doing collection I would say your order is only going to be correct 60%-70% of the time. Sometimes something minor, other times the entirely wrong thing. You only get to check it once you get home so you’re fairly screwed. I understand it can be a stressful job, sometimes it’s a new employee and that customers can be scum of the earth so I have genuinely let the last five or six incorrect orders slide because, well, it happens but it’s wearing thin now. Going to request a full refund because it’s sucks trying to eat something you dislike and returning to the store is extremely inconvenient and time consuming.

Too many deliveroo orders taking priority. Took 25 mins to serve 5 people in the queue because of endless online orders

Staff need to go back on some serious customer service training. Treating my daughter to a rare treat, firstly I get sarcastically offended by member of staff for not being a Subway regular so don’t bother to order for myself… then server sarcastically answers back to my 11 year old daughter who had actually politely thanked the serve, just she’s not the loudest. Very strange way to treat people who are giving you money????

Late night bite to eat. Two guys working obviously busy but served well and efficiently. Thank you.

Because I know how to spoil my wife.......

poor service and staff are awful at customer service

Placed a collect order - Missing cookies also left out 2 parts of the salad I wanted and had to ask for my coffee as they didn’t notice it written on the order! Next time I will not order online as they can’t obviously read.

Not a massive fan of subways. (the joys of the family liking them) but they generally taste lovely

15/10/22. Absolutely outstanding service tonight from the young 16 year old lad who had been left to cope by himself when the last shift left. No supervisor, Manager, or emergency contact numbers were available to him. He kept his cool as people kept coming in His Mum was there to collect him and was a bit concerned about his welfare.He couldn't go to the loo and had worked 6 hours straight with no break. Subway you all need your arses kicked and a sharp lesson in staff training. The lad was outstanding and deserves a decent employer and definitely deserves some recognition for his mature way he dealt with his responsibilities forced upon him. A big hats off to his parents for raising a lad with an excellent work ethics, seldom seen in children today.

Thanks to "matty" for excellent customer service. Popped in during the night and i was really surprised and relieved to find somewhere clean and open for a quick healthy snack before driving home to Somerset. Thanks 🙏 👍

Cant go wrong with a late subway

Lady with the red hair who works evenings or maybe nights had such an attitude. Everyone else that’s ever served me here have been amazing. I’m a regular here and after that experience with that lady I’d rather just buy food from our overpriced vending machines at work. Lady really needs to be given feedback as she is just clearly not bothered with what she does.

Great Food Very Polite Kind Staff and very Respectful

Realy slow service,by the time thay put filling in it was cold,server was also rude.

Went for subway this morning. 9 grain bread and meatballs. Bread was stale at 11am. Convinced it was yesterday's bread. Meatballs wasn't much better either. Could clearly see from the sauce it wasn't fresh. If this is what Subway has dropped to then I'm probably avoiding you, but at the moment its just this shop. Improve your standards

My subway was overcooked meaning it was hard and crunchy bread and was difficult to bite into. Very stingy with the meat, the scoops for the meat get smaller every time I go to subway it seems... No where near enough lettuce & other veg, too much sauce. They ran out of most bottled drinks. The queue is always horrendous around lunch time and not enough staff, I ended up waiting 20 mins during my lunch break.

Service was dreadful, staff mumbled at me despite me asking multiple times to repeat their question. Was given 3.95 in 5 pence pieces and was told to deal with it... attitude of staff was awful.

Clean, tidy Tasty food Recommended

Disgusting service missed half my order wouldn’t redeliver my missing items said they can’t we have to ask just eat for a refund and re order again would cost me £88 in total to do that as have to wait 7days for the refund,my poor daughter had no tea I work nightshifts so had just working up from working all night…took ages to get through on the phone and the way they deal with it is just to hang up on you after being told no the delivery driver will not be coming back with my missing items….rude staff poor management….disgusting

Staff didn’t acknowledge any customers, no apology for severely delayed service & waited about 5 minutes (at the front of the que) for any service.

Asked for italian bread herb and cheese had to ask 5 times till we got the right bread then the filling and cheese toasted out of toaster then 15 minutes wait on top of counter till they got there home deliveries shorted then asked what else we wanted as filling by which time it was stone cold avoid this one the staff are dim the service is dire more concerned with on line orders than customers in store waste of time this place never again worse one I have ever been in

Picked the wrong subway at the wrong time. They were flooded with orders for collection / just eat etc so very slow serving people queuing in the shop. I don't want to have to pre order my takeaway sandwich the whole point of subway was that it used to be quick. Food was fine.

Absolutely disgusting! Ordered from here on uber eats, arrived after an hour stone cold, stale bread absolutely disgusting!! Threw it all away! Standards r slipping!!

Very dirty tables and floor every time

Wow what a place, I thought I had walked in to a Two Ronnies Fork Handles sketch. What a pair behind the counter. Tweedle D and Tweddle Dumber. Was it because it was about 1am, who will know. But you would think a simple request of could we have fresh tuna as that looks like it been there a while. After a little hissy fit Tweedle D went and got some fresh tuna. We placed 3 orders on our visit. Wow. I’m sure my friend will let you know his view of the comedy event we hadn’t planned on. Made to feel like was a hindrance to the Tweedle Dumber. Who huffed and puffed all over the wrapped food. A bit like Kevin from Kevin and Perry. After the rest of the events spraying the side and putting fresh prepared food on that area just sprayed. Good to see tweedle D stood his ground grabbed his coat and left the building exit Right.

Meatball sandwich is very nice :)

Always have what I enjoy and very convenient especially as it's 24hr will definitely use again

Absolutely shocking. Unclean restaurant. Rude and unfriendly staff. Also the card machine was not working so they only accepted cash. No apology about this, just a rude shout across the que from a woman working there saying, “Card machine down, so only cash”. Very poor.

Never order for delivery Twice now left hungry Just bad Never again ever!!!!!! Ever ever ever ever As you can guess I’m really hungry do not do it!!!!!!

It's a Subway. As good (slightly better?) as any other Subway 👍

Member of staff was chatty and was courteous

Food is the same as its always been which isnt bad..its OK. Price is souring. Mediocre hot and cold sandwiches at a large cost. There's better fairer prices else where popping up.

We regularly go to your store for our Sunday salad, the two lads working were brilliant 🤩 nothing was too much trouble and they were so friendly and worked quickly, they had a lot of orders but this didn’t stop them really taking the time to make sure we were happy with our food. Ed and Tyreece thank you we will be back. 👍😁

They keep sending me the wrong sub D: Worst thing is that the nachos and salsa were rock hard and there wasn't even any salsa on it, it looked realllyyyy bad.

Generally good, fast and correct.

Tuna salad with cheese without cheese. Tiny bit of tuna inside of it which cost £5! Opened the nacho dorittos to find what can only be described as the most measly amount of topping the world has ever seen (hardly worth buying) Called to rectify, and was told they cannot do anything about it as it was delivered by just eat. This would never have happened had I been stood there watching and we feel taken advantage of. If the lad on the phone wasn't polite I would have scored one star. Overall, not value for money. Alot less taste due to the lack of toppings etc. Very disappointed indeed!

Credit to the guy who served me tonight at roughly 2am. Didn't grab his name but its safe to say I haven't had great customer service like that in a long time. Really brighted up my night shift.

I have visited this Subway so many times but last time I was very disappointed, I eat vegetarian food and in the mornings I get egg with salad sandwich, it is £4.09 last time I visited they asked me to pay for salad which I don’t think it is fare. Any sandwich you buy it comes with salad specially vegetarians. I hope they change their mind .

It's subway does what you'd expect. Vast choice quick service