Subway in Exeter

I always love Subway, but the English lady taking the money was so rude to her colleagues. I felt so upset for them. She was condescending and made them feel like they were worthless. So disappointed.

Very rude person on the till named roshan I guess.. Served us so rudely tuesday night 22.10.24 and last time when I visited same rude behaviour was there and he was wearing airpods in ears and just was so so fast on me so that I can go away fast and he continue his talkings over phone Management must take a step abouth this as this was my second visit and the same boy was there!!! Very arrogant and bad behaving :( Never gonna visit here again

Not really happy with how did my sandwich.

Worst experience at Subway Sowton yesterday. I genuinely use subway as a comfort food and I genuinely enjoy the service. However today was a different story. A larger chap with dark hair and glasses started shouting at me for no reason just because i ordered my food for click and collection and not at the counter? Speaking to his colleague extremely rudely and it made me and my partner feel really uncomfortable. I get it’s busy and he was obviously stressed but there is no need to take it out on paying customers and stuff. If anything I was embarrassed for him. Will never come back here again and I’m also going to write a formal complaint to the local manager. (Lastly he slammed our subs down with anger at the till) shocking service.

Whilst there was nothing particularly wrong with the food I’m not certain why the store is 24/ hrs as the staff member I dealt with at night was rude in fact the words ‘ for ££££sake’ was uttered as I walked in. I sympathise with the fact he was trying to do I guess out of hours cleaning but he could at least wait till after the customers presence to rant.

Wasn't really any atmosphere here wasn't busy at all. The service was brilliant really helpful staff. Food was great. Apart from not having certain things on the menu (deserts) but it's all good. I had the Philly cheese steak I think it was and it was amazing on the new jalapeno bread.

Delivery was great but wrong choice of bread, waffle chips were absolutely stone cold not even warm and sauce was good served but was missing. Reallly disappointing

One of the ingredients was not the one we ordered

Three bottles of drink packed on top of 3 sandwiches so they were all destroyed. All 3 cookies were missing from the order. Tamper stickers on the bag were open on delivery. Shocking all round, not impressed for nearly £40

Nice crew, a simple place with lots of options for people having allergies or diets .

Wrong food came I don’t even eat what they sent I threw it in the bin I don’t expect to order something and then get a completely different order

I was having a bad day to have such a lovely delivery guy I am so greatful thank you xx

Polte friendly staff. Especially kia who served us on Friday - Catered for what we asked for :) no long queues and fair prices.

Delivered the wrong food and didn’t care that it was wrong

Great food and great service as always. However, as per last visit, floor and all tables were dirty and we had to ask for a cloth to wipe a table down before we could eat.

The employee who served me was extremely rude. When I asked for extra toppings, they sighed loudly and rolled their eyes, making me feel unwelcome. This was not the kind of service I expected from Subway. I suggest the staff receive better training in customer service. This experience left me feeling very frustrated, and I hope the management takes steps to improve the atmosphere for future customers.

I have never experience such bad service in my life! Delivery driver soent newrly an hour trying to find my place i saw him go down the same way 7 times and made no attempt to come near my block, delivery driver made no attempt to ring me at all!

I went in with my friend and immediately was stared down, i asked for hearty Italian bread and the woman just goes ‘no we don’t have that’ so i said ok then just italian. She begins to spread only 1 and a half scoops of the tuna i asked for with a disgusting moody face. As she moves it along to the salad section and i proceed to tell her what i would like on my sub, she puts 2 black olives on and 2 pickles in a 6 inch sub. She then asked ‘anything else?’ i said ‘yeah, more of the topping since i’m paying for it’. She may aswell have threw it on the table after half wrapping it. After that, i should have just left and said eat it yourself. However, as it took 20 minutes to get there i was hungry so i continued to pay, not a word from her. Not knowing if my payment went through or not yet, she looks at me as if i was stupid. My sub wasn’t even wrapped properly and was next to her rather than handing me it or atleast moving it over to me a bit. I have never had such bad service in a subway. she didn’t even crack a smile, it was not busy in there so ‘work stress’ is no excuse. I work in a busy fast food place and always make sure the customers experience is 10/10. However this lady has a face that needed a sl@p. Do not recommend.

Pathetic service...food looked like dog meat ...nothing like steak ...wrong order too ...rude rude people....

Came here for dinner Friday evening 2/08/24, me and my partner have been to this subway a few times but this time the customer service was awful! The man serving us wearing glasses was constantly swearing behind the counter every time more customers joined the line, throwing the cheese back into the pot with a stroppy manner, when he took our sandwiches out the oven he put them down on the counter so harshly the bread broke off of both including the customer ahead of us and also rushed the wrapping so our sandwiches weren’t fully wrapped up. I don’t usually complain but the attitude we received from the man serving us wasn’t pleasant .

the state of the food was absolutely rubbish, wish I could put pictures on here, £22 in the bin, NEVER NEVER AGAIN,

So many items missing it's like they didn't even bother to check

For the second order running from Subway and delivered by Just Eat products were missing from our order… I was only ordering to use up the credit I had from the first order mistakes…

£25 and half my order is missing. meat balls are dry and delivered coke zero

Ordered a 6" sub but got given a footlong. When I collected my food, I noticed that I'd been given a footlong and mentioned that id only ordered a 6". The person behind the counter said "I can't be arsed mate" so I went to pay assuming that I'd only have to pay for a 6", as that's what I'd ordered. He charged me for the footlong, and I paid as I didn't realise this as it was part of a larger order. He tore off part of the receipt and only handed me the part I needed for the points. I asked for the full receipt, and then I checked it in the car before leaving, which is when I noticed that I'd paid for a footlong, even though that's not what I ordered

Food order was all wrong. Meals were missing sauce and not toasted. And cheese was put in my dairy free child’s meal!

Long wait for food under stuffed worker looks stressful dirty place

Ordered Tuna, got chicken! I’m a pescatarian, ordered a toasted ham, for my son, got a toasted cheese, for a severely lactose intolerant child 🤦🏻‍♀️ so had to bin the sandwiches, we then had a cookie for tea, this isn’t the first time I’ve been massively disappointed, but I always make excuses, oh they’re busy, or distracted, but it’s just becoming silly now 😔

food came lovely and hot. driver was polite to my son at the door too...

Although servicexwas good, no one explained anything re meal deals and I think because of the the bill was very expensive in my eyes anyway. Food was lovely I had chicken salad and it was delish.

Was told by you company that my food was delivered when it wasn't. Phoned subway was lied to saying it was on its way when it wasn't. Then my mum had to go down to pick it up which defeating the whole object of Just Eat. Want my money back.

Cold Wasn’t toasted after requesting for it again.

Absolutely terrible service, very rude blonde serving. Completely ignorant to customers, didn't get the sauce or veg we asked for, people served before us who came in after. Very disappointed 😞

Delivery driver was very rude and the food was stone cold.

Not so good .we ordered stake and cheese toasted. They tried to give us just cheese when we told them the assistant blamed my wife for ordering the wrong sandwich .We order the same sandwich everytime for the past ten years. I think we know what to order. They then just put the cold steak in without warming it . I can sit in and get a carvery up the road for the same money . I expect better when paying that kind of money for a sandwich .

granddaughter has cheese allergy so requested none and meatballs were covered in it ...not good

Asked for double chicken and cheese didn’t receive either on both subs!

Absolutely delicious perfectly cooked and made very happy will definitely be returning.very happy customer

The dirtiest Subway I've ever visited, hairs on tables, food left everywhere, floor filthy, nobody cleaned anything in the 45 minutes we were there. Seagull outside eating all the food off the floor. Disgusting. Furthermore, the customer service is very poor from some member of staff. Won't be back.

When I went into the subway today it looked clean but I did see some problems 1 was all the options list and add on the reviewing glass that U have a struggle to see what they have available. 2 problem was when I got to the red onion where was fly's in it. Food hygiene out the window but subway just let the fly's in not good.

0-24?? it’s open but no serving??? I went in at 5:10 in the morning…waiting more than 10 min but still nobody came to serve. why is 0-24 open if the staff sleeping at the back?

Would have put 0/5 as food never turned up! finally got credit note. Unimpressed

Was missing nacho chicken bites

I’ve grabbed my food and half it is missing I have no drink I have no crisp and have no cookie like tf

Usual subway experience, reasonable value. Wish they still did flat breads, that was always my go to.

Whole sub was destroyed n flattened

Delivery time was really good however food appeared thrown together and made different to order (eg bread toasted didn't request this)

Fed up ordering from this food outlet and food missing yet there quick enough to take my money . Food is cold yet again

Missing cheese bites typical but otherwise all good and amazing just eat driver

Great food,, fast service and lovely staff

2mins …..very polite chap too. I didn’t get the drink I realised after that was the only thing Fanta 500ml one it should have been. Otherwise lovely

Order was entirely wrong - refund please!

i was given about 5 or 6 chips as a portion and i was given a wrap instead of the italian herbs and cheese i was given

Clean & tidy with friendly staff providing orders in a timely manner.

sent the wrong order! can't inform anyone to advise!

Food was cold. Drinks were warm. Delivery was very late.

Ordered 2x cookies and only got 1 lot

Asked for both toasted and neither were

How can you get it so wrong - order a foot long it says on the receipt foot long so why is there only a 6 inch

shop is 15 mins away tops, took nearly 90 mins to arrive, estimated 25-40. and was cold when meant to be toasted

I don’t usually do this but ordered a few times from here they don’t get anything right not toasted no cheese no crisps they just need to do better at there jobs

We ordered 2 subs 1 was on hearty Italian and 1 was herb n cheese and instead both of them are on herb n cheese not impressed at all, now I’m going to have to make a sandwich as don’t eat that bread

Ordered milkshake .. got an iced coffee. Not even close

Would have been a perfect score but the wrong bread was used on one of the sandwiches.

Had to put up with very rude staff member

Very clean. Nice staff ...would pop in again.

tasted stale supposed to be toasted freezing cold

Overcharged on meal deal, queried this before paying but staff couldn't tell me what the prices are or the breakdown of what I was being charged for. Had to wait until I paid and had the receipt to see.

Enjoyable meal deal, would like some more selection if possible with sides

The service was horrendous, Holly had a stinking attitude, she was very rude, and seemed to take pleasure in being as obnoxious and argumentative as possible. She refused to accept my voucher, and was insisting she was going to charge me the non voucher price while she stood there with a hand on her hip smirking. The manager was helpful and sorted it out, but I will be emailing Subway directly regarding Holly's attitude and foul manners

Wrong food delivered, delivery driver said he would go and collect correct order. Never returned. Phoned subway who informed me I'd have to replace the order. It did turn up correctly the second time, still awaiting refund for first order

Ordered two subs the tuna one had barely any tuna

Delivery was on time but the food was not great. The bread didn’t taste as fresh as usual and two of my meal deals were missing their crisps. It wasn’t terrible, but for the price I expected perfect.

Driver accidentally picked up the wrong order but was an absolute sweetheart about it and vry apologetic. Food still arrived warm so I’m assuming they asked the restaurant to remake it.

Awful experience!!!! I ordered a veggie sub and was delivered a meat breakfast sub!!!!!

I didn’t get my full order no drink or chips!

Subway staff need to pay more attention to the just eat orders I always state no sauce and always get ketchup!

Please read notes! I do not like ketchup and asked for brown sauce

Again 3 items missing from the 4 I paid for

I never received my order, but that's not the restaurant's fault.

Food was never delivered tried to ring the subway branch it rang once then cut off and still not been refunded

Ordered food for pick up during my break, (3:30am). When I arrived it hadn’t even been started. Used 15 minutes of my break waiting for it to be made. Hash browns were cold and like rubber. The cheesy garlic bread was also cold and rubbery. The sandwich was made correctly but was also cold. Not good at all.

This place has gone downhill! I used to come here several times a week back around 2013, always great service and food. I live away now but popped in with my wife and son over the Christmas-NY period (30/12/2023) to find long wait times with a relatively short queue (circa 3-4 peeps) and 3 staff, yet a very long wait, prob around 15 mins which is ridiculous for what is supposed to be fast food. We ran into a few issues with ingredients during the “building” of the 3 subs we ordered, including no tomato sauce and no cucumber! We sat and ate in the table area, watching the queue getting longer and longer, some confusion over an online order and a delivery adding to the chaos, customers seemed to be getting frustrated with waiting times and mixed up orders from what I could see (my pics were taken before this). To be fair the food was tasty, as is the case in most Subway stores I find, but I always order the same custom sandwich so it’s my benchmark. I could moan about the parking which was busy that day, but not much they can do to resolve it so hey-ho. I get these places probably have a high staff turnover, low pay, students etc etc, but it needs sorting as people simply won’t return!

Visited today (27/12/23) at lunchtime, four people serving and first guy who took our order was abrupt and rude. Really surprised at his manner considering he is customer facing. He was coughing and clearly did not want to be there. Then girl who wrapped the subs was hand picking the paper off the sub as it had melted on!

Order was wrong and they refused to sort it and send a replacement order

Really nice subway sandwich that doesn't disappoint, store seems clean and tidy, the staff attentive at there roles

Fab and fast delivery! Yummy food was just a bit cold when delivered

Decent place really, was 4 trainee staff when me and my wife popped In after Xmas shopping, but the young manger on shift was on point .!

paid 24 quid for this to only receive 2 subs 1 snack and one treat

Was ice cold. Hadn’t been put in the oven

Would love to leave feedback but although the Just Eat app says it was delivered; it wasn’t.

Brilliant service! Order was correct and came quickly. Lovely driver

Food looks like slopped in bag sauce everywhere and cold

Food order comply wrong nothing new for just eat don’t anyone check anymore

3 missing items out of the of the 12 ordered. Wait time was extended 3 times. Sandwiches were all squahed by drinks bottles put on top of them in bag.

Very quick, delivery man was very courteous and polite and went the extra mile to give very good customer service

Forgot 2 packs of crisp? most every time forgets stuff

Added tomatoes when I didn’t ask for them.

Delivery was excellent but sandwich had more then half the ingredients missing

Shawn arrived it is not what was ordered