Subway in Cheshire West and Chester

Hi want a refund as didn’t come as it should off the store has authorised a refund for this so just waiting for the confirmation!

I ordered two oreo muffins, paid for. But only received one

Order food on just eat around 7 o’clock and I’m still waiting for it now at 9:15pm when subway closed at 9pm. Absolutely joke I wouldn’t even bother unless you’re going into the actual store. At least then your guaranteed food unlike ordering on just eat

Food was freezing cold had to put In Microwave to warm it up

food was atrocious, didn't get half the things I ordered on the wrap; no salad, no sauce, just cold chicken and a bit of cheese. Don't order from this subway as they never get the order right

absolutely useless! took them an hour to make a sandwich and then it was completely wrong..phoned up and the woman on the phone was no help at all. ridiculous

Food was okay but staff not very friendly at all, I think they need further training before they serve members of the public

Not what we were expecting, we hadn't been to Subway for about 4 years and oh how it's changed. The food was not as good , the choices were limited. I ordered the Teriyaki chicken, what I received was BBQ sauce chicken, it certainly wasn't teriyaki sauce.

excellent. arrived as stated, driver was friendly sandwich was amazing. excellent choice.

Must have delivered to wrong house as i was tracking them now it says delivered and i havent received anything, nothing left at front door

Absolute joke non of my extras was added came freezing cold was all squashed my my Coca Cola bottle which was some reason on top of the sandwiches absolutely disgusting behaviour pal

Absolutely terrible experience. Food came wrong and cold, garlic bread had zero garlic just cheese on a sub bread. Customer service was terrible too when I called they were no help and didn’t care they messed everything up. 0/10 do not recommend eat literally anywhere else.

Wrap wasn't made right and wasn't tight just a slob don't recommend

our cookies have been forgotten about and there was no cheese on our subs

Great delivery, missing food tho unhappy

Meal deal subs don’t prompt a “toasted” option after selecting bread. I assumed it would be. After my order has arrived I’ve seen a toasted option on individual subs. Why not on meal deals? At least clarify it won’t be.

Delicious me sub was really enjoyed it and I did same as my partner to will be back tho

I went in at 5.30 and was "barked" at it's takeaway only, absolute joke as someone was sat there eating a takeaway....utterly a joke

Driver was rude. called to say he was at my house and wasn't then. rude when finally delivered food with no apology 😒

our food was wrong, one of the sandwiches didn't have any filling, the veggie didnt have patty only the salad.

Just got a subway from an amazing member of the team. Very friendly and helpful guy while making the sandwiches. Gutted I wasnt able to get his name. Amazing service and great sandwiches. Put the perfect amount of jalapeños.

Food did not turn up despite saying delivered, worst delivery service ever

Went in for a hot drink as i was early for appointment, asked where the drinks menu was and was pointed to a poster in a frame behind me. Ordered two hot chocolates and when i went to pay i told her thats 60p too much she said the prices on the wall are wrong, i reminded her she pointed it out to me, she shrugged her shoulders and said well its gone up, i might have just left it there had she not had a bad attitude, i said youre breaking the law she wasnt bothered and attempted to walk in back of shop, i repeated you cant charge that and display a different price, asked her a couple of questions to which she replied with a completely uninterested "i dont know". Anyway she asked if i wanted my 60p back as though i was mean i said yes, sat down to find the so called hot chocolate was barely warm. Also one of their freinds or regular customers started attacking me verbally and they done nothing to de escalate it. Needless to say i didnt go back for lunch as planned

Freezing cold. Couldn't eat it. Will not be ordering again

Waited 50 minutes for a subway all comes cold and hard wrong bread just disgusting wedges were soggy and anemic

My sub was cold and missing the eggs off it plus the delivery time was changed 3 times

he said it was delivered and it wasn’t, we waited for 10 minutes before he knocked on the door?

Drinks weren’t delivered and potato waffles were cold.

I ordered a milkshake and was sent a flat white

I ordered and paid for double meat but there was hardly any meat on it

Easy to place order. Loved the update so I knew when to expect the delivery. Driver was friendly. Food was amazing

Missing items and terrible packaging

Everything was good, but my cookie wasn't in the order

I ordered the same wrap yesterday and it was normal size, tonight it was half the size. No sign of any caramelised onions, tomato was sparse (half a slice of tomato) no extra steak.

They gave my order to the wrong house, literally couldn’t even be bothered to check that they were on the right street and then when he saw that I was walking over the guy sped off

Exceptional Customer Service and Delicious food.

Excellent, as always. Thank you

3 staff members on and the wait time was ridiculous. The food wasn’t fresh and establishment wasn’t clean. Staff were extremely unprofessional

Cold and my money I got back is not on my account

Food was about 1 hour late both subs were cold hash browns were cold crisps missing off order

They don't seem to be able to make the base sandwiches without missing half of the ingredients.

AND THATS WHY ITS THE GOAT, THE GOAT!

Store didn’t look at order properly

Lovely man who dropped my stuff off

Honestly, a very unprofessional experience from the staff made me wonder if it was due to my skin shade. I’ll just leave it at that, gladly, some other reviews help point it out.

Excellent, I've used them a few times and pleased with the results.

We really enjoyed our subs! Thanks

Loads of peppers on my sub, which I did not ask for and gave me the wrong bread. Sub was a mess in the bag

2 people working only - I could see this and didn’t mind the wait. Think they had online orders to do aswell. It wasn’t busy inside at all, probably 3 people in front of me and no one behind. Old woman who was serving was very rude, not only to me, but the people who got served in front of me. I was shocked. Very blunt and snotty. Maybe she was stressed, but why take it out on the customers? My sub was way over toasted and they didn’t have any olives.

Sandwich was quite sloppily made and fell apart more than once trying to eat it. All in all it was okay, but the quality of the food could be better and more care should be taken with orders

Sandwiches were not toasted. Didn’t give me the right number of slices Put the wrong sauce on one of the sandwiches

Food was great but they forgot the drink

Food was nice could have done with a bit more tuna on it but everything else was great

My sandwich was cold and cheese wasn’t melted at all when I asked for it to be toasted. The blond boy with curly hair was horrifically rude and spoke to customers very poorly. The elderly lady gave disgusted looks to people as they would walk into the store. A female who worked there forgot my cookies and kept signing whilst talking orders and abruptly slid my cookies on the counter. There were no friendly manners, no thank you or welcoming attitudes. Sandwhiches we’re poorly made. A lady behind me didn’t want her sandwich toasted to which the blond boy questioned are you sure u don’t want it toasted and pulled a face after the customer said no. The service and food was overall extremely poor.

Needed my order before work had to be collected by housemate

Always pleasnt, presentation is the best alway look delicious ,nom nom.

Cold food. Barely filled subways. No brown bread despite it letting me order it.

I'll always give subway 5 stars lol

I was missing two rainbow cookies from my order

Some wrong and missing items. =(

Very disappointed in the amount of salad received also items missing

My food hadn’t been toasted (which I’d requested) and my blt wrap had barely any meat in it, couldn’t taste the meat over the amount of salad and sauce they’d used.

Unfortunately an order of 3 cookies was missing. Otherwise it was good.

I used to get their sandwiches because they were nice and affordable. Now they are just nice.

Poor service gave me hardly any meat was also the wrong meat as well and the foot long was mainly a lettuce so felt like a rabbit

The lad who served me today was great, great asset for this Subway and the sandwich made up perfection 👍🏼

Food was cold and arrived over an hour late.

Again they brought the wrong order twice in one week!!!! I ll never order food from subway again.

Food was freezing cold asked for it toasted and I wasn’t disgusting as it was freezing cold bag was open like someone opened

i am missing an item from my order. cheese bites.

The food was all mixed up ..salad on the meal that asked for none so then hardly any chicken tikka and all the sauces were mixed up

My order was nt delivered. I still haven't recieved a refund. Don t deserve one star

Food was cold when it got to me

Honestly the worst subway experience I have ever had, the staff had such a strange vibe, there was a rather plump fellow a young guy and another guy, they all had a strange dynamic, I it was like I had either interrupted an argument or they were lovers an I really couldn’t tell, the way they spoke to each other was far from professional, the sandwich was thrown together, the meat balls were stone cold and chewy, in general just tasted awful, didn’t ask if I wanted salad and drowned it in sauce to the point it was dripping out the end, I will not be going back in this subway. Just wana say the young lad wasn’t really being strange, it was mainly the pump chap and the guy that didn’t speak, I dunno maybe he couldn’t speak to English, but I didn’t like the way the plump guy spoke to him, he was like “get more salami” an when he came back with it he was like “ finalllyyyy”! Just really rude and sarcastic, very odd experience

Food was what you expect, service was terrible asked for a footlong meal deal and kids pack, a kids pack being hard to miss hear so i come to pay and since i dont go often i think nothing of the price. Then the guys walks of so i asked about a cookie for my kids because of the meal deal "oh you didnt ask for one" yeah i did i do every time, no option to upgrade or pay the difference he just walked of, lot of people in the shop at this moment so i left should of just grabbed 2 drinks and crisps and walked out Decent food/terrible service

for those who like this type of food, this place is kept clean and the staff is well prepared.

Ordered from Just Eat. My order came with missing items. When I rang the shop all I got was "Sorry" sandwich is barely filled and wasn't toasted like I asked. It came FREEZING cold. Terrible service. It also took 40 minutes to turn up. I didn't realise making an order with 2 items was so hard...

Very poor customer Relationship Very bad experience from the staff

The food took over an hour to arrive and was cold, some weren’t even able to eat their subway due to lunch time arrangements. Really disappointed

Cookies were rock hard wasn’t happy at all with them

Missing multiple ingredients from both sandwiches

Wasn't wrapped properly so half the sandwich was hanging out, the tiniest amount of lettuce, no onion, no sweetcorn, no crispy onions and no cheese...everything I'd asked for was not there

delivery driver was so rude! the call didn’t come through on my phone and he was annoyed at me for it

Enjoyable, but had run out of certain items.

Hi I am writing this to inform you my entire order was incorrect. The drinks was incorrect, the sandwiches and the snacks. I would appreciate a full refund please as I spend a lot of money on that order for it to be nothing what I asked for.

Both sandwiches are missing cheese. I paid for extra cheese on one.

Sent a sub with just salad on when it’s supposed to be a taste like chicken sub which was supposed to be toasted with cheese and it wasn’t so now I have a rubbish salad sandwich, appealing service and they are advertising this when it is out of stock!!!!

Sub was burnt not toasted . No olives on salad as requested.

Wrong bread and bread was hard! None of the correct saad items was placed on the bread and what they did put of was very sparse. It has literally been flung together

Very poor experience from subway no extra bacon as ordered and payed for no cheese in both meals and no crispy onion it seems the only way subway get it Wright is when you are there watching sad but true

Lovely delivery driver very pleasant

You toasted the wrong one you toasted the ham instead of the tuna

Every time I order something is missing

Sandwich wasn't toasted. Wedges were missing requested seasoning. Large portion of wedges ordered, locked like a regular portion recieved.

No sauce with my wedges, wrong cookies👎🏻

You would think £9 on a sandwich i would get a healthy filling! This is by far the smallest most pathetic sized sandwich i have ever had from any subway! Brendan my server didnt even fill the pathetic sized spoon propely and when i questioned it just brushed me off...... do not use this subway

Cold hard bread, majority of ingredients had fallen out

I ordered 2 salad boxes and a 6 inch chicken & bacon sub, when delivered there was tiny portions in the salad boxes with no extra cheese as paid for, no filling on the chicken and bacon sub no extra cheese again as paid for. The bread for the sub was stale and not the bread i asked for. no compensation or customer service. An absolute joke, if i could have give this zero stars i would have, please don't visit here save your money.

Waited for over half hour for it to be delivered as he went to wrong house. Was cold when got here. Missing items

Food not very hot and an item missing. Will not be ordering from subway again. Never been disappointed when shopping in person but deliveries very disappointing