Costa Coffee Cheshire Oaks in Cheshire West and Chester

We had coffee and toastys delicious so friendly 😋

Excellent service, it was pretty busy but no issues at all

Friendly staff make all the difference. He chatted to us and made recommendations. We had large lattes and teacakes. Coffee was good too! Teacake was nice and fruity, served with plenty of butter. Waiting for the traffic to ease, so might order more yet!

Really nice place. Excellent staff. Pity the breakfast deal is not on here as I know people who will not visit Costa since the one on the Coliseum closed.

Nice but not a great choice of savoury food. Otherwise it's good just for a quick drink and snack.

As usual very busy,staff are great considering how busy it is they have time to chat to you. keep up the good work 😀

The staff were friendly and quick at serving. They had however closed off half of the floor to ‘clean’ but didn’t actually clean until we were leaving. The tables in the area that was not closed off, were not very clean and tidy. Overall, quick service and friendly behind the counter but the tables and the store in general wasn’t very clean. It wasn’t very busy during the time we visited and therefore no reason not to move empty cups and wipe down the tables / floor area.

Standard Costa experience, food choice was a bit limited but it was mid afternoon. Tables and toilets were clean and presentable.

July 30th great service a really kind man at the drive through ordered the mango bubble frappe and was really good

I have been attended by Will, this lad deserves a pay raise, very polite, helpful and friendly.

Lovely little place to call for a coffee,friendly staff and all the usual offerings from Costa,well worth a visit,

As with most costas tables filthy. At least cleaner bottle in view so was able to clean table. Issue I have is allergy risk of touching crumbs and then inadvertently touching mouth.

the quality and service you would expect from costa. Staff busy but keeping on top of all the orders and clearing tables. only thing to make it better staff offering water with espressos as they do in some costas

What a lovely coffee shop and Phoebe made us very welcome, she was lovely and made a big fuss of my service dog Ralph Stanley- thank you

Nipped in to warm up after an afternoon shopping. Service was quick with all stock available unlike a few stores lately. Emily was fantastic on the till. Perfect caual chat after a miserable day

Mainly use the drive through, staff lovely and friendly, coffee amazing. Keep up the good work.

Sunday 3rd March. The young chappie who was serving on drive through this morning was an absolute pleasure to be served by. He was pleasant, well mannered and very upbeat . He comes across like he loves his job and is happy to serve you. There are not many drive thru s that you can say that about. If I had my own business I would have him working for me. He is a credit to you costa.

Used the drive through for espresso before gym

Slowest drive through I’ve ever seen

Dont think this costa should have even been open when we visited 2 weeks ago!! Massive queue and while waiting noticed flies on the croissants! Pointed this out and the staff said theyd have a look. After being served it was difficult to find a table without dirty crockery on but more than that there wasnt a table that didnt have flies on - they were even on the walls! When someone did come round clearing we pointed the problem out and were told 'yes, weve an issue with them. We're waiting for someone to come and fog the place'!!! It should have been closed for day!! Disgusting, wont use again for sure

Lovely coffee staff very pleasant and friendly.

Least helpful branch I've been to.. holding a child and needed a hand carrying drinks with table but Jenni told me all customers must collect their own drinks. I get it was busy but every little helps. Won't be going back.

We attended today to redeem a birthday treat on the Costa App… I always make sure I leave reviews when I receive good customer service… the level of customer service we received was amazing. We were served by a young male called Andrew- what a credit to Costa! He was bubbly, helpful and just so friendly.

We had a latte, hot chocolate & a chocolate tiffin for a treat! The nice lady who served us added marshmallows & cream to the hot chocolate 🙂 great service. Very friendly & under a tenner. The Costa was quite busy with it being lunchtime. There's limited parking outside the Costa with it being a drive thru but there's plenty of space at the pub next door. 30 second's walk.

Great place, never any big queues and the staff are welcoming and friendly

Female staff members quite rude. Asked about blue light discount when paying (Starbucks give 10% off) - the girl on the till didn’t know so asked her team member who didn’t even turn around just snapped “no”. Staff are wearing blue gloves (which should be used to handle food and then disposed of) and then touching their hair, piercings and handling money. Fly in the cake cabinet landing on uncovered cakes 🤢 no wonder the place was empty!

Great team delivering always the highest standards of customer service. Polite, welcoming and helpful staff.

I went in yesterday....and wow, the young lady that served me, Emily. Was the happiest and most approachable barista that I've ever met. She recommended her favourite coffees and she didn't dissapoint. Will happily be popping in again soon!!

Had couple of coffees each , only one mistake I ordered a large and got given a regular. But the staff member quickly rectified this. The only down side is one of the staff behind the counter must have been having a bad day as had a face on her that other customers also noticed when she was serving.

One of the best Costa's in Ellesmere Port, lovely atmosphere

Great location, tidy and clean. And as always coffee great

I sat in this Costa for a few hours to catch up on a bit of work and the staff were very lovely. I asked for the new Ice Whipped Vanilla Latte and it’s so good. The atmosphere was also nice as the decorations don’t make the place feel busy and since there weren’t many people in the place at once, it didn’t feel over crowded. I would recommend for anyone wanting a place to chill and read books, or catch up on summer uni work like me!

Slowest service i have ever experienced, plus staff just worked past tables full of cups and dirty plates. we waited 25 mins for a cup of overpriced coffee!

Came here Sunday with my Husband & Daughter never again such a bad experience a very Rude girl doing the coffee to a lady regarding her coffee & Toasted Sandwich sat there then she had a go at me over mine just left hopefully this will be looked into not acceptable was around 13.00

Nice little store, placed nicely on the edge of the shopping complex. Busy drive thru.

Steph and jess were absolutely amazing. Great customer service. Went out there way to put a smile on my kids face. Great experience. Well done girls really appreciate it. The drinks, cakes, food was brilliant.

I ordered through the drive thru today and the coffee and service were both great! Shoutout to Will for being so friendly, it was lovely and fun chatting with him while I was waiting for my order - he made my day, thank you!

We both had cappuccino and both lovely and the right temperature, I especially enjoy mine, haven't been for a while but definitely pop back, staff very friendly and toilets very clean

Popped in for a lateish lunch and got half price toastie. All very tasty but too many tables needed clearing. Counter was busy and there were only 3 visible members of staff for a busy cafe which clearly wasn’t enough. Maybe consider a self clear system where customers can put trays on trolley which would i think help although tables would need wiping still.

Have been using this Costa since circa 2016. It’s local, parking is easy and the entire team ‘were’ pleasant, polite and professional. I travel the country and use Costa frequently; in my experience this branch was by far one of - if not the - best. How times have changed. Since reopening after the pandemic (and following Whitbread’s sale to Coca-Cola), I don’t recognise the place. Appalling customer service; routinely short staffed; frequent stock shortages; erratic opening/closing times; dirty cluttered tables left uncleared (pics taken Sunday 30 April, but representative of the usual ambiance over recent months); cash only transactions due to card machines being down (actually a technical conflict between in-store Wi-Fi and contactless payment terminals, the former being deemed more important by regional management). In summary, absolutely abysmal. This branch has haemorrhaged customers over the past 12+ months and I oftentimes bump into many in a nearby Starbucks. Honestly, I’ve lost count of the number of occasions when the topic of Costa Cheshire Oaks (Kinsey Road drive thru branch) is discussed and the consensus is always the same; they, like me have voted with their feet. Avoid.

Keep cancelling my order without explanation

Good little Costa drive through, staff not as friendly as other Costas in the area, but maybe this was because I went on a Saturday afternoon. Good availability of food

Been to Costa on the other side at the Colosseum they need to take a book from this one. Clean, exceptional service from pleasant staff doesn't take much.

Visited your cheshire oaks restaurant yesterday afternoon 31st March at to grab a hot drink while out shopping was served by two lovely young ladies. one who was on the till I didn’t get a name but she was wearing a headband she made me feel very welcome and took my order with a smile and a very friendly young girl (Jess) made my cappuccino which was lovely however I then went to take a seat and half of the cafe was cordoned off out of use, so I proceeded to look for a clean table in the mostly unoccupied other half (there was at this point only two tables in use by other customers) however not one table was fit for use all had dirty cups plates and rubbish on and those that didn’t were very dirty. I did ask another girl with a long blonde ponytail I think her name may have been Lucy, if I could sit at a clean table but was told in a very aggressive manner to ‘take a seat over that side coz we’ve cleaned over there ready for closing’ so I had to sit at the least filthy table I could find and was going to ask for it to be cleaned for fear of being snapped at again. she then proceeded to do what I can only describe as a lot of unproductive pottering about being the counter while on her mobile phone which seemed very unprofessional as it obviously wasn’t a work related call. Very disappointed in this visit to what is usually a very pleasant branch of costa. The girl that was rude to me made me feel very unwelcome and uncomfortable.

I came here on my break to get my usual, white hot Chocolate, I was served at the till and greeted by a polite young lad called Harry, Now I am awful with names so for me to remember his name shows how much of a positive impression harry made for himself and the business! Hot chocolate was perfect and made on time for me to return back to work from my break early. Great experience thanks team costa!!

Quite place for coffee chilled atmosphere too

Asked for extra hot drink still came only warm

Such lovely staff working here. Friendly and welcoming. Thank you so much for always being smiley and making a great coffee!

Very disappointed in this Costa - service is so slow - waited ages in a queue to be served even though there were 5 people serving behind the counter. They don’t seem to have any kind of system - can hear them asking each other what should they do!?? however they’re standing there having nice chats with each other so they must think they’re not that busy!! Come on sort it out- the problem is it looks like they are all teenagers - no “adult” in charge to give them any direction or keep them focused. This branch needs to pull its socks up - there are other places here to buy coffee and I must admit I think I’ll be trying them next time. Maybe 2 coffee machines might be useful too as we waited longer for our coffee drinks than we did our hot food - bizarre!!

This branch of Costa gets very busy and on previous visits I have had to queue for quite a while. However, on passing during a recent visit to Cheshire Oaks, I noticed there were only three people waiting to be served so I went inside and joined the queue. There were three staff on duty. One taking the orders, one making the drinks and the other doing nothing in particular. The girl making the drinks called across to her colleagues to say she had run out of cups. The girl on the till then left her post and disappeared into the back. No explanation was given to the person she was serving as to why she had just wandered off, but he presumably guessed! A young chap then appeared carrying a washing up bowl containing newly washed pots and plonked it down on the side. He then started putting the clean cups etc in their rightful place which prompted the girl making the coffee to stop what she was doing and start chatting with him! The girl initially taking orders, walked off again leaving nobody in her place. The barista also walked off, leaving the 'wandering' staff member to take orders and prepare them! Eventually after a 20 minute wait, I was able to place my order and after a further 5 minute wait whilst the original staff returned, I finally got my drinks! By this time, the queue was out of the door and people who had had enough of waiting, were just leaving. Terrible service. Next time I visit Cheshire Oaks I shall get my coffee elsewhere, even if there are only a couple of people in the queue at Costa!

Very slow service. Queue was out the door. More people were in the queue than sitting down they were that slow! Ran by teenagers.

Staff are always nice and coffee and hot chocolate is always great. I attend with my assistance dog and they are always very good at accommodating us which is fab. Highly recommend although my one concern would be staff organisation as they are regularly closing whenever they want (unless google isn’t updated) as they are under staffed. Other than that, my favourite Costa to go to

Came in for a warm up after shopping was made to feel like we wasn’t allowed to stay as it was take away cup or be frowned upon. So we got proper cups as we were sitting in for the drink only to b filled to the just below the t on the clear cups when questioned why the drink was only half full the reply was because of the cream. Is this because we wouldn’t have them in take away cups? She then dribbled a bit more in that she had left in the pot.

If you are happy to wait in a queue of 15+ customers & watch 4 out of the 6 staff members do a lot of nothing for 20+ mins before slowly & painfully taking your order then this is the place to come! The staff would certainly win first prize in show casing how busy one can look without actually achieving anything apart from annoying their customers!

Took 30 minutes to get two coffees and a cold sandwich open another till FFS it's Christmas and it's busy totally unacceptable

Completely unsatisfied, the customer service in this place is an absolute joke, 2 hot chocolates were ordered with whipped cream and marshmallows, received the drinks at the end of the counter and there appeared to be no cream, I asked the lady behind the coffee...

Went here for coffee & cake after shopping Didn’t have cake as there were two flies crawling over cakes (yes flies in December) staff weren’t bothered when we complained just carried on severing.

Pretty quick service, nice seating area and pleasant staff. The coffee isn't bad, only tried americano but the others looked good. Can recommend

A place to chill out after a walk along the shops.

Second time I've visited before 8pm this week where the drive thru has been shut and the door locked. Why even put the closing time as 8pm when you close before that.

Lovely place friendly staff too

Nice stop off en route home. Decent coffee as usual and a very good "ham" & cheeeze toastie.

The most quiet Costa in Cheshire Oaks

Nice coffee and staff are very helpful and sandwiches are reasonable priced.

Great service lovely staff, clean and tidy.

Nice and Fresh Coffee. Good seating area. Parking spaces available. Service was good. Costas coffee need more fresh food. Toasted sandwich food quality & Taste is not good and value of money. They need to bring more good food options like Pret. Also need more organic stuff.

Friendly helpful staff, knowledgeable barista...

Went at 7pm only to be told that they were closing. When told that the sign on the door said closing at 8pm, I was informed that was for drive through. I said they need to change the sign then because drivers wouldn't see a see through sign stuck to the entrance door. Very poor service.

Went in there on an early Saturday morning there was no queues and I was greeted by Billyboardman and Stutterstat they were really helpful and deserve a raise! They even put extra mango in my fudge brownie frappe.

Not the most relaxing of stop off’s. Queued for 20 mins for two latte’s & a flapjack, the place was bedlam. Plenty of tables available but covered in cups, plates & wrappers. As many staff behind the till as customers in the queue but seemingly...

Ordered a decaf latte and it came like dirty water. When I mentioned it to the staff they said it’s because it was a decaf which is rubbish because I’ve had hundreds of them it was undrinkable would give 0 stars if possible

Good coffee, good service, good experience

9 of us called here Monday 18th April 2022. managed to get sats together. Was not too busy. Staff were very friendly and efficient. Nice clean toilets as was the whole place

Always a lot quieter than places in outlet village and coliseum

Staff were kind but there was a lack of food options, on Google and on Costa's website it said they shut at 8 but they closed earlier than that so we had to rush our drinks to get out before closing. They have the correct staff in store but the company need to work on their communication about when they actually shut.

Ordered 2 latte but drinks were lukewarm. Exchanged for hotter drinks no bother. But would have expected the drinks to be hot in the first place

We had our coffees inside and it was a bit scruffy and messy looking, maybe they were getting ready to close. The toilet was dirty too! On the plus side the girl who served us was pleasant and professional

It very coffee haven't got parking there got to park in KFC. it has a camera one half hour park only.

Only place we could find in Cheshire Oaks for a coffee and a wrap. Expetience spoilt as we had to have coffee in take out cup as they had no clean cups / saucers. Looking around there were lots of used cups etc left on tables.

An awful lot of staff behind the counter, all seeming slightly panicked. Hot chocolate with ginger cream came without the cream. Cokes were ok. One of the least Covid safe places I have been in for a while. Barriers protecting staff. Majority of customers not...

Good place for a coffee or meet up. Just off the motorway and decent selection of drinks,food. Cheddar tomato toastie is a must as too is the blackforest chocolate drink

With regret neither I nor anyone I know will be returning to this Costa or any of the business 'served' by the local car park. The car park is 'administered' by one of those parasitic companies that set an arbitrary time limit on it's use with the sole intention of sending 'demands with menaces' for 'fines' should you dare to overstay your welcome. The signage to this immoral and illegal effect is far from obvious and there is no warning of this posted in any of the local businesses. The staff have certainly never mentioned it. I don't like being robbed, and neither does anyone I know! If you feel the same way there are other places to drink coffee with your friends!

Me and My Dad came here this morning at around 8:50am, and the two ladies that were working this morning were amazing! there customer service was like no other, you do not experience this no more anywhere! just a little chat goes a long way to make someone's day:) I unfortunately did not catch their names, but they should get some recognition for this as they deserve it! we will definitely be returning

First time ordering our drinks to stay in this particular Costa Coffee. It wasn’t busy and the service was still very slow. The tables and also the toilets were not very clean. We probably wouldn’t order to stay in next time.

Drive thru but we were able to park up and sit comfortably

Great atmosphere and the food was delicious, as always.

I do not like these sort of places but my travel partner does, so I have no choice in going but I do get to choose which one, this one is the least offensive to me. like all the other there is no place to...

It is not obvious if this is just a drive thru and a sit in. The sit in part of the venue is not very clear. Needs better signage

Popped in here because it was raining a bit and needed a pit stop mid shopping and sitting outside wasn’t an option. Quite a few empty tables but huge long queue for getting drinks and toasties cooked. The tables however were, as usual, filthy and...

My husband and I stopped off here for a drink whilst shopping at Cheshire Oaks and really wish we hadn't. We sat outside. There was not one table that had been cleared or sanitised. We, along with every other customer there, had to clear a...

Great place to stop off on a bike ride and very friendly staff.

Staff pleasant, effecient, that's all I want, plus clean facilities, and wi fi.

Loving the staffs energy here. Always smiling, welcoming. Thanks for your welcoming words and great customer service

The drive through service may be good but the service inside is terrible. Just waited nearly 15 mins to be served even though there was no queue. Staff kept bobbing in to say "sorry about the wait " but then continued to serve at the drive through window which wasn't even busy. When I eventually got served the person that served me was quite rude, just put the prepared drinks on the counter and walked back to the next customer. A 'thank you ' would have been nice. Won't be using this place again.

Great service, the coffee seemed a bit bland and maybe over roasted as quite bitter but that isn't the staffs fault. The staff were friendly, and cheerful. Alway nice to be greeted with a smile. An obvious regular came in while I was being served and it was nice to see banter and general care being given

Friendly drive through and eat in. Air con.

Standard Costa drive through, same as every other Costa drive through

Staff are very friendly and helpful. COVID safe, good food selection and very clean interior. Nice place.

My first time here as the other Costas were queued out the door. I sat in rather than drove through. No queues. Friendly staff and enough seating available for sitting inside or out. All very clean and safe during these Covid-19 times. Recommended.

Lovely drink and good kind staff