Subway in Wirral

I have been eating subway long time but they have me this 🤢 before you eat check the food (16.06.2024)

No Ice for drink Fanta came out as water

Subway address: 13 Banks Rd, West Kirby, Wirral CH48 0QX The staff was friendly don’t know the young lads name but he was friendly and kind asking customers how the food was I enjoyed the sandwich that I had I went to the store at 15:15 to get something to left at 15:30 I hope the message gets past on as a thank you for the visit it’s what customers like to see another lady recommended plant patty sub witch is what I ordered

12:15 pm, one person in front of me - I think ordering for the "office", so waited just over 10 mins for my order. Only one sandwich technician behind counter. She was also trying to fulfill orders for delivery too. She worked very well but was a little overwhelmed as the queue grew behind me. Maybe just a staffing blip on the day, if not pretty poor service really.

Ordered through Just Eat. Awful quality, you know what to expect with a Subway but repeatedly now this place puts zero effort or care into anything that gets sent out, took forever and way over priced. That was the last chance. Avoid.

The food was late, cold, the meatballs were burnt, there were no jalapeños or cheese in the meatball pots, no cheese on the meatball sub, a pathetic amount of cheese on the 6 inch subs. This order was an absolute disgrace.

Didn’t delivery the food. Claimed to leave it on the door step. No one even knocked.

Not sure why I fell for ordering something from here again. Super late, soggy, gross, absolute waste of money. I can feel the staff hating me for ordering something in every bite. Never again.

This would have been the perfect sandwich except for one thing … I asked for it to be toasted which is clear on the the order but it came and was cold it was still nice but it just meant the cheese fell out instead of melted on the beef patty

Does exactly as it says on the tin fills a hole

Placed order at 12.30 and received order at 13.45. As I only live a short distance from the shop I thought it was a joke. Don’t think I will order from them again

Very fast delivery from order time, food a little expensive for what it was. Very tasty.

Yeah great ice cream and Pepsi from cup lovely

The wrap basically looked like a kids size wrap the price you pay you expect something half decent

Really poorly looking salad. Didn't give the sauce I asked for, rubbish amount of salad too. What's going on at this branch?

Really enjoyed the TLC roll, lots of other vegan choices as well

Meagre amount of not so fresh vegetables. Not gonna order again

We called the restaurant 5 minutes after the food was meant to be delivered and were told it had just left the shop and was on its way to us. We have only just received it 25 minutes after the delivery time of 4pm.

please can i have my food. It's been over 2 hours

Absolutely shocking. Paid £7+ for a salad box with extras. Never got the extras or a refund for them. The salad was appalling, bare minimum of lettuce, hash browns were ice cold hadn’t even been warmed. Spoke to someone on the phone and said to request a refund and still not heard anything back. Wouldn’t reccomend.

I ordered 9 cookies and you only sent 3 so I want my money back for the cookies I didn't receive

Ordered ‘lunch’ at 1:30pm. Arrived at 4:15pm so waited almost 3 hours for food - ridiculous!!! Harsh brown and pizza slices were cold, soggy and put straight in bin by kids. Won’t be ordering from here again.

Still waiting for it 2 hours later………….

Had to chase up to find out where food was, an hours delay, no apology. Would have cancelled if I would have got a refund today, only reason I didn’t was long wait for refund. Will use hoylake subway in the future

Dreadful place rubbish food and grubby tables. Toilets not the best either.

Awful ! We live 5 minutes away order took 2 hours was due within 1 hour ! They used excuse driver stuck in traffic!!!! I tried to call 3 times no answer ! I tried to get refund as food cold! Awful

Food didn’t show up. No answer from restaurant when I call them. No way of contacting just eat for a refund.

Late. Tried calling restaurant. No reply.

Served fast and all the food was lovely. All items on the order were exactly as asked

20 mins late and ingredients missing from 2 of the 3 baguettes ordered

1 hour 30 minutes from order to delivery. Delivered with no sauce on salad (sweet onion requested) was ultimately very dry and unsatisfying after long wait.

We waited 2 hours and the food was freezing

One meatball subway was soo over done that half of it was inedible.

Forget my drinks from time to time

Ordered a chicken teriyaki salad with double meat and did not look like double meat and to say they skimped on the salad was a bot of an understatement - disappointed

Wrong drinks missing cookies ??

They forgot one of the salads so my guest had to wait and extra hour for theirs.

Unfortunately was not a subway with a train or like the hit game subway surfers. I like

Asked for double meat and looked like just one scoop which they spread out to try and disguise the fact it was only one scoop and they were very mean and stingy with the salad in the box the only Good thing I guess is they delivered half an hour earlier than I asked which was fine about the only thing good about this order

Order wrong again. Always things missing or wrong salad in wrong subs.

Took over 1 hour 45 mins to get here, when it eventually did turn up it tasted stale and cold (was supposed to be toasted) , missing most of the salad i asked for

Very good service, polite staff

Quick and good service. Parking nearby is paid. After 6pm free.

Absolutely awful! Food was an hour late and when it arrived the bread was stale! I will not be ordering from you again!

Food didn’t come. Don’t answer phone to ask where it is. No refund.

Sandwich was ok albeit messily constructed. It was a little cold when I received it, though this may have been down to the delivery driver dropping it off at number 28 instead of 38 (the house number was clearly stated on the receipt too). My neighbour ended up redelivering my lunch.

Food was not toasted, stone cold, multiple things missing, and delivered late, not worth the price or time waiting. This is a regular occurrence.

Waited a long time and tasted like it had been made a while ago not fresh

Food took over two hours to arrive. Rude and unprofessional on the phone and then continued to state that the food was going to take an extra half an hour which was in fact another hour. Called subway 6 times to only get an answer on one of the calls. Very disappointed.

Great all as ordered and delivered on time

Only my sandwich came, I paid £14 just for a sandwich. I called the shop twice, they said the delivery driver would be on their way at half 3. But I have been waiting since then and it is now 4:46pm. Service is bad.

food was cold , took two hours to arrive and the shop wouldn’t answer the calls

Several pieces of the order were wrong

Food was cold, nacho chicken was soggy and cold. Very disappointed. Delivery was on time.

No meat or sauce on chicken & bacon salad

arrived earlier, food was perfect :)

Food was cold. Didn’t bring sauces I asked for.

If I could leave a 0 star I would, ordered and paid in full, waited over an hour for it to arrive and it didn’t even show up. Called the shop 4 times and no one even bothered to answer. Shocking.

Delivered as promised , very well packaged and sandwiches were fresh and well made … great service and tasty sandwich

Honestly so unhappy and dissatisfied with the service provided by subway. Your customer service is awful I honestly do not think you understand the concept of customer service and giving good customer service. I do not want to be doing this on my birthday either thank you. Well done. Good job subway.

Please be more generous with jalapeños next time. Otherwise it was fine thank you 😌

Sandwich was Still hot and friendly service

Much better than the last order I had from the Hoylake Subway. Also delivered later than the Hoylake one. Will definitely use again.

Footlong arrived with no cheese and no biscuits as asked for but charged

I’d can pass on feedback the staff need to read the order properly and make sure it’s done correctly it was delivered incorrect only for a single portion of meat and there was a bottle of soda missing which meant I had for call them and whilst they sorted it out and brought a new salad box and the missing bottle they could have saved theMSelves getting a complaint by just getting it right first time the lad who delivers it apologised which was fine but just do it right ! Thanks

Great food and professional service from most of the staff. The manager on duty on Tuesday (I think it was the manager she had a black top on) I felt was rude and very impatient with a lot of the customers ahead of me in line.

They didn’t deliver the drink. So basically stole my money.

The food was not very warm and there was far too much sauce. My roll had hardly any meat on it. I thought it was terrible value for money

The food arrived early, everything was correct but both sandwiches were quite cold and the Teriyaki chicken is absolutely disgusting. It was so salty nothing could save it and it actually costs more than the nicer sandwiches available. The cookies were delicious as always.

we ordered our food about 90 minutes ago and STILL HAVE NOT HAD IT! Absolutely ridiculous!

Order was late. It arrived and was the wrong sandwich… couldn’t even be bothered complaining as we were so past it by this point. Also stone cold and rock hard. Awful.

Nothing wrong with the food but my server not wearing a mask behind counter and 3 customers allowed in without masks - very poor

Food still hasn't arrived - called the restaurant and they said they don't know where the delivery driver is. Terrible and unhelpful service - they shouldn't be allowed to accept orders if they are too busy. We've paid over 30s for some sandwiches that haven't arrived.

Decent subs full of protein for big muscles 💪

Fast delivery just poor quality meat balls no cheese

I ordered double meat and if that indeed was double meat, well that’s a awful portion size for the price and not worth £10. But Instead you loaded the sand which with loads of vegetables that I ordered instead or adding the extra chicken, which I guess is far cheaper than adding extra meet. Just disappointed very dissatisfied this occasion.

Just think the filling could of had more in it there was more bread but othet than that was nice

Food was very fresh. Server was friendly, helpful & polite. Up to usual standard

Great food, great delivery, would definitely order from here again.

Ordered 3 foot longs, all wrong! Missing drinks and crisp, food was freezing and over an hour late, cookies and were all broke aswell

Usually good service, however they aggressively messed up my order today - bit of a blip with people I've never seen in there before... It was quite busy so I think they were just overwhelmed. They had no problem trying to sort it out though!

Ordered today with an estimate delivery time of 40 minutes. 30 minutes after the estimated time had passed still nothing. It took a phone call to chase the order which then finally arrived after another 30 minutes.

I had to call and chase the order.

This is the 2nd time I’ve ordered from here and when the food has come it’s not been right, and they never answer the phone to sort it out!. The sandwiches that came today were shocking, things missing, no cheese, no sauce not toasted! Hardly any salad. I will definitely not be ordering delivery from here again.

Food is always fresh & warm! Delivered on time & staff are always lovely!

Delivery very late one of the sandwich looked like it had been thrown together. 40 mins late, couldn't get hold of shop to chase up order

Delivery was early, staff are so lovely and my orders are always correct!

Staff are really lovely, always smiling and the food is great!

Food was good but order accuracy wasn’t they did not do the side order of hash browns that I had asked for on the order

All good aside from contactless delivery, it’s not hard to leave it on a porch rather than having the delivery guy get up close and personal

Worst service I’ve had from here, only consolation is I may get refunded (let’s see if that actually happens)

Order wrong the first time, meat meatballs not vegan ones. Told CCTV was checked and they were definitely meatless but brought me a new sub which was good. When my new sub came I cut open and compared both meatballs and the first sub was 100% meat, different colour and texture. Be wary.

Terrible, terrible service. We ordered sandwiches and it took them 1.5 hours to deliver them – we had requested one hot sandwich, but of course it was cold when it arrived. No apology, the service is quite simply appalling.. Do not buy!

Great service, will definitely use again...thank you 😋

The delivery lad wasn't the problem, he greeted me with a smile and said enjoy your food, something which I wish I had too. Wrong bread, no cheese when I ordered extra cheese, very cold and stale bread. It was awful.

Was very well packaged in the cardboard and it tasted great!😄

I HAVENT GOT MY FOOD ITS BEEN 2 HOURS

lovely food and always delivered earlier than expected. Thank you subway west kirby

No pot of sauce (which was ordered and paid for) was delivered, subs were cold by the time they arrived 1hr 40 mins after ordering. Very disappointed.

Ordered four cookies, they delivered one and I can’t get my money back on the app for some reason. Cheers, Subway 🖕🏼