Subway in Medway

Very poorly presented, it seemed that the food had been beaten, a terrible job, I would not repeat

I came in to get food before playing a show at the nags head nearby with my friends and came in to get a meal deal that I and my other friends had gotten earlier in the day at another subway for 3.99 they said they didn't do it even though their was poster on the building advertising it as well as advertising it on the menu and then said they could do the meal deal but it would cost 4.99 and then when I got to the point where I expected to get a cookie and a cup to get a drink but I only got my sandwich of bread and just ham because I' didn't know what I was allowed in my saver sub I asked what I could have in my saver sub but he barely helped me out as he went back to saying they didn't do the meal deal even though they agreed and charged me an extra pound. I decided to not cause a scene but my friends then kept asking why they weren't allowed a meal deal even though they had gotten one at a different subway the same day, eventually the worker gave my friends the meal deal but did not attempt to give me my cookie and drink cup as he started talking to his manager clearly about me as they kept glancing back at me whilst deciding how to do my friends order making it so I left with a plain sandwich whilst my friends ended up with not only a sandwich but a cookie and drink for the exact same price as my one sandwich I will not be coming and not recommending it. If you don't do a meal deal like other subways don't advertise it in and out of your store and try and tell me there is a deal and then backtrack to squeeze more money out of me.

delivery time changed twice, food arrived cold.

Late very late 2 and half hours for food? According to the delivery time it’s on time but the time kept getting pushed back.

ordered 6'' sub no mayonnaise it is smoother the fries are stone cold

Food was stone cold and drinks were warm, sandwich was soggy and missing food, had to walk to end of the road to collect food might as well have gone to store. Will not be ordering here again

I ordered at 2:30 and the order did not arrive until 4. I tried calling the restaurant and it just went straight to voicemail

Had awful service from just eat, missing food, had to walk to the driver at the end of the road, drinks where warm all round terrible but when going to the store after just eats mess up the service was 10/10 re made all the food and was very apologetic the gentleman working on the 6th Sep at 10:00pm thank you for making a hard day better

They always seem to make a mistake on the order. This time it was missing cheese, wasn't toasted and came with the wrong drink and cookie flavour!

the least possible care taken to create a 🥪. must have been blindfolded to think it was acceptable for £12

The order took about 2 hours to arrive with the delivery time repeatedly being delayed. The order came cold and incorrect - ordered a ‘Raspberry Cheesecake cookie’ and received a chocolate chip - for the second time!! The churro was hard and tough like cardboard. In all, decided to try and give Subway a second try after the first shambles of an order and bitterly disappointed to report there was no improvement the second time around. Will not be ordering from this or any Subway again.

Wrong bread on sandwich. Took over 1.5 hours to arrive. Food cold and crushed. Warm drink.

The food was horrible and cold and missing a footlong cookie and my cookies were wrong disgusting service

it never arrived, went to the wrong house

Missing sauces on both sides. Potato waffles were inedible. Cheese wrap was dry and inedible and even the bread on the sandwich was stale!

Still waiting for my food. Keep changing the time over a hour iv been waiting for now and saying longer takes the p

My order arrived an hour late, it came with no red onions when i ordered them specifically. delivery time was awful

They gave us the wrong cookies, the waffle fries where stuck together, the food was cold and they didn’t give us the sauces.

why are all my orders being delivered 2 hrs over time where the restaurant is only 20mins away?

Credit on the delivery, couldn't ask for better

Only 1 cold drink, other 3 were warm.

Rude told me to order another sub to get my missing part

Specifically asked for no onions. Turns up with onions. Lots of them. Just Eat won’t give me any compensation either.

food stone cold missing items ice cream melted and curdled had to throw away absolutely disgusted will not be ordering from here again

Sun was good ice cream had clearly defrosted at sompoint and been refrozen - vile had to throw away

won't be having that sauce again/too spicy

Food was cold did not enjoy it and the roll was not filled up properly

Just ordered through uber eats. They didn't put any cheese in the cheesesteak... How do you even mess that up?

order was wrong did message straight away but I've been ignored

Fallen off over the past year, give you less meat for more money whilst already being the most expensive subway I’ve ever been into. The employees are always rude and don’t hide the fact they really don’t want to be there. Just walk the other way down the highstreet and go lennys if you want your moneys worth.

Arrived quickly and was warm however the bread was dry and tough. There was little sauce or chicken

I asked for lettuce and sweetcorn on the order but ended up with none! Only tuna and cheese

The food was cold I didn’t right item the food wasn’t even that nice

that was first time ordered/had a delivery but,I know I like that sub/it was very nice

I had the Tex-Mex sub with salad and jalapeños. It was really good and I'm going back for another ASAP.

Terrible service through Uber eats. I don’t know how a sandwich can be dry and soggy at the same time but they managed it. Paid 2.00 for a nacho bowl which they supplemented with a bag of Doritos, paid another 2.99 on a brownie frappe that didn’t come in the order, and also there was a missing cookie.

Very unhappy My food didnt get delivered

Food wasn’t toasted as I requested, didn’t give me my drink I paid for.

We received great service from the manager. The bread was really fresh.

Ordered for delivery via uber and was charged 2.99 for cookies that never came when I rang the shop first I got hung up second time the manager was rude and sais not his problem and to collect from the shop,if I could go to the shop I wouldn't have a delivery, don't recommend at all

Food was cold and soggy, had to wait over an hour and a half for the food- it was ordered at 13.41 approx and received at 15.15. Not impressed

I was missing crispy onions in both my wrap and my salad. And the salad box was half empty when I opened it.

The guy serving me was on the phone speaking to someone the whole time, didn't cut the bread properly either and had to tell him twice what I wanted in the sandwich.

Guy on the counter Constantly talking on the phone on speaker and very loud speaking Indian , poor customer service, We sat inside because it was raining and he didn’t stop talking the entire time we were there

Sandwiches had hardly any fillings Crinkle wedges - would be lucky to get 10 in a box Will not be ordering from here again

This delivery was over two hours late and very cold when delivered. This is a common occurrence with Chatham McDonald’s delivery. The couriers will collect more than one order and then start delivering so if one is lucky and first on their list, delivery will be warm and fairly on time, otherwise, it will be like my delivery tonight which will take 2hours and will be fridge cold when delivered, particularly in winter. Something needs to be done about this.

Terrible , ordered and paid for double meat got one slice of ham, asked for un toasted was toasted all soggy melted , asked for salad got one cucumber slice and swamped with mayonnaise just awful awful awful never again

Delivery was amazing however the food was not to standards 6 inch was too small and nachos had very little in them not like it used to be

food was so good i really liked it - and it was such a quick delivery, but i did get given the wrong side, not what i asked for but i still ate them because i liked what i got anyway and they both costed the same. 9/10 so so enjoyable

Ice cream melted over bread and biscuit. Sticky mess that had to be cleared up. Couldn’t eat bread or ice cream, biscuit was a mess too 😡 will never be ordering ice cream again 😡😡

Meatballs taste awful, I don’t know if they have changed recipe but they tasted of just pure herbs can’t taste anything but herbs in my mouth, will not order again

Can’t contact the restaurant. Been waiting an hour and delivery time just kept going up. Cancelled our order

I HAD CHICKEN IN MY TOMATO MOZZARELLA PESTO SANDWICH. I’m vegetarian so I’m very careful when I’m ordering and this tomato mozzarella pesto WAS MARKED “V”. But it arrived with chicken in it.

My wife can't eat cheese, she ordered the FIne Catch salad as it didn't mention cheese in the contents nor did it show cheese in the picture, but it arrived covered in cheese. Not good for someone with an allegy to cheese.

Amazing timing and the food quality was good and still as hot as you would expect a subway to be.

I have never had a good order from this place. I’ve had stale bread, the wrong order entirely and now I’ve just had ice cream delivered with spoiled milk

Polite driver but way to much sauce on the foot longs

Excellent delivery turned up on time

Where to start. Oh dear they just dont care. I swear I can do a better job sometimes. The bread also seems to be old because im sure it shouldn't be that crumbly and hard.

half my salad was missing no pickles or sweetcorn. total rip off

Ordered at 1.55, delivery driver was on way to drop off then went to do another delivery from McDonald’s before drooping my order off. When it turned up it was freezing cold. Not what I paid £16 for. I would like a reimbursement for the delay.

Was over 90/NINETY mins late and turned up cold, stale bread and without the double cheese I had paid for. I basically paid £15 for a manky stale sandwich.

Delivery was late, driver was rude. Food was all cold, especially as the store put a cold drink in the same bag next to the supposedly hot food. Really poor service

Waited almost 2 hours for our order to come and then obviously it arrived stone cold AND everything was unwrapped and everywhere in the bag

Dry food, all tables and floor was filthy and all the salad was dry and stale

Food was awful tasting took a hour nearly to be delivered. Not worried over the amount of time it took to get here as driver was very apologetic but taste was awful had to bin it!!

Food was inedibly cold and took over 75 minutes. Tuna sandwich was also toasted and was not requested as such (hot tuna is bad for pregnant people). ALMOST £40 SPENT and not one thing was edible. Delivery driver said “don’t order on a Saturday”. Shocking.

Ordered the food at 2:15 was supposed to arrive at 3:20 ended up arriving at 4:30!!

Nachos were horrendous! No sauce and no cheese! Just 5 toasted nachos!

Food wasn't hot and the sub was disappointing

Ordered my food at 13:05, finally got my food at 14:58 nearly 3 hours. Food was cold, Driver dropped the bag on the floor outside my door and the driver wasn't helpful when he approached my door

The food arrived cold, the nacho chicken bites and cheesy smoked bites weren’t eaten because they tasted overly processed and unappetising. Two chocolate chunk cookies arrived instead of a cherry bakewell liked was ordered. Can’t say I’m impressed with my first Subway experience at all, I am extremely disappointed and will not be ordering again.

Awful service, order food around mid morning 11am and arrived at 12.40. This was supposed to arrive at around 11.30am. I will be writing a complaint via email with images of how smashed the food was also.

It took an hour and a half to come and noe its freezing cold not happy at all

Awful! Wrong bread, I can only eat brown and they sent white, asked for chicken tikka salad and they sent ham, didn’t send the right drink and took 1 hour and half to get here - car crash

The order was 52 minutes late. We took a screenshot if any further information is needed. We tried calling the shop but there's no answer. Saw several reviews that stated that they never answer. The issue here as well is that I had to Google the shop number as you don't have one supplied on the details of the restaurant. So how are we meant to call up and chase anything without details supplied? So instead we waited 52 minutes for a delivery. Our food was then cold. When opened mine was then broken. However my wife's was intact. I had to pick up a large majority of its contents as one half of the bread was that badly broken. Why pay for this at this cost when it's late, cold, broken and clearly without customer care!

My delivery never came Second Time wirh just Driver deliver to diffrent address probably . Never will use justeat again

Over priced for the food received

Stone cold sub! 1hr15mins to deliver so way beyond "fresh." It was clearly made when the order came in and sat on the pass for over an hour! Missing ingredients from both subs(no cheese! No crispy onions in either) one being a series sub with set ingredients! One sub looked like it had been sat on. Neither of them toasted. Overall, it's pretty poor.

Delivery time was quick, however food arrived stone cold.

Will never buy from there again, food was cold, squashed and stuck to the boxes. Very poorly packed. Was not eaten fully as didn’t taste fresh.

We bought salad for £11, the amount given was actually ridiculous! Just because we aren't there to watch you put the correct amount doesn't mean u cheat people.

Waited over an hour food freezing cold

Was nice food but barely any filling, mainly bread. Hash brown and wedges were the worst, so soggy, we ate on and dumped the rest. Waste of money.

I usually very much enjoy my subway but today however, The garlic and cheese slice was dry and lacking in cheese and garlic, wrong drink sent and the sandwich was very soggy and the chicken was tough and seemed not to be very fresh.

The food was atrocious I called the shop and said that the food was stone cold I had items missing and they didn’t do anything about it I spent 30 pounds for nothing so upset

Was over an hour late, food was cold.

At 15.20 on 29 September, the man working there did not know why he was wearing the gloves. While the sandwich was cooking, he was scrubbing the floor and then picking the vegetables with the same gloves! Disgusting and no hygiene!

Order was wrong. Had sweetcorn which I'm allergic too and miss the salad I had ordered

did not receive my food as another person took it

The food was atrocious I called the shop and said that the food was stone cold I had items missing and they didn’t do anything about it I spent 30 pounds for nothing so upset

3hours late & the quality was not fit for the dog. Went straight into the bin. Worst food i have ever ordered on Justeat

Double meat … 3 bits of ham .. REALLY ?? Oh and no cheese on pepperoni pizza slices and no cheese on the cheesy garlic bread lol pathetic

Late delivery items missing cookies stale.

3x double chocolate cookies missing from order!!!!

They are stingy with ingredients. The worst ever that I eat. Spend your money some one else, not here.

Food was stale very late delivery over 45 minutes late

Just noticed you put the prices up again that twice in 2 months £11.29 for a sandwich mad. Your be joining wilko soon.

Items missing and late delivery

The food was stone cold and the bread hard. I had extra things added to the sandwiches that I payed extra money for and some of them didn’t had them. And the delivery was more than 40 minutes late from the time I was told. Verry unhappy and I want a refund.