Subway in Nottingham

Not drivers fault but all the food was very cold

Very stingy amount of filling in the subway.

Ordered a sandwich just with grated cheese. The portion was tiny so had to pay for extra cheese. Even that was a poor portion. This subway at Lady Bay in Nottingham has really gone down hill - not sure what the problem is with the portion control but they’ve gone too far. Will not be back.

Normally, I’m happy with this subway but the bread was not toasted as I requested and it had no salad inside whatsoever

We were served by one of the nicest guys ever. His name was Jordan and he gave us a brilliant service. The place was very clean and the service with the smile goes a long way. Thank you

Barely any meat, don’t pay to eat plain bread thanks

This is the cleanest Subway I've ever been in. Absolutely spotless , the three staff members who were working were all very good and the chap who made my sandwich (pictured) made the best subway I've had . It was a work of art and he took care in making it . The taste was great

didn't even receive my food what a joke

order was short of items. contacted the shop. phone cut out, called continuous, no answer. they finally called me back stating they were calling because I'd called the store about 20 times.( quite rude) wernt very helpful ful at all. told to call back tomorrow.......

My order is completely wrong and it’s freezing

Just purchased a veggie patty. Told staff wanted it toasted and didn’t listen. Even when I went to pay nothing was done to rectify to change the issue. Poor customer service. Unbothered attitude.

Me and my wife came to this subway restaurant today at 6:36 pm As soon as we entered in the restaurant, both of the staff members behind the counter, very rudely said it is collection only takeaway only We ask why they said because we have already cleaned the floor and we are not going to clean it again On requesting the closing time, they said it’s 8 pm, because you are going to make mess that is the reason we have asked you to take away the food We came here on a Valentine date on a special location today. Now we are ended up eating in the car. Your employees are rejecting orders for their own benefit of not cleaning the floor again This is a very bad customer service and we are never going to come to Subway again This is very unprofessional. You guys are refusing customers to sit and eat in the restaurant, two hours before closing. I am going to report to ombudsman as well about this bad experience. I have faced today with my wife. These employees should be fired straight away. Massive disappointment Upon asking if this is a company policy- Staff replied, no because you are going to make mess, and we cannot clean again

Very poor customer service.. me and my husband love subway but unfortunately this experience ruined it for us today. We visited this particular outlet for the first time today unfortunately were not allowed to sit in because they didn't want to do any cleaning.. didn't make any sense because it was around 6.30 pm and they close at 8pm. But, we respected it and ended up taking a 'take away' because we were absolutely hungry.. we sat in our car and finised our meal while the employes stood there chatting (1 female and 1 male employee) anyway, we will never go there again.

Very poor customer service.. me and my husband love subway but unfortunately this experience ruined it for us today. We visited this particular outlet for the first time today unfortunately were not allowed to sit in because they didn't want to do any cleaning.. didn't make any sense because it was around 6.30 pm and they close at 8pm. But, we respected it and ended up taking a 'take away' because we were absolutely hungry.. we sat in our car and finised our meal while the employes stood there chatting (1 female and 1 male employee) anyway, we will never go there again.

It didn't arrive! not impressed

All great thank you- apart from Pepsi Max when I ordered Cherry Pepsi.

Really disappointed with the delivery time

I haven't been to Subway for years but I was pleasantly surprised with the steak cheese melt I had there. The lady serving was doing an admirable job of fielding orders and making food but I feel the wait could be quite long of you were behind a few people. It wouldn't be my first choice of lunch stop. But I would go again.

Rang me ans told me they haven’t got a 1.5 l bottle of Pepsi cherry max offered me Pepsi max . Orders come with a 500 ml bottle of Pepsi

Great service nice food clean place

The order was placed at 12:08, and we didn't get it until 14:00. The V.I.Brie melt looks nothing like the advertised one it barely has any brie in or any other cheese in it, and only has two rashes of bacon and is flatter than the cookie. Worst sandwich ever. I want a refund, please.

When I placed the order it came up with the time and that they was preparing it then the time kept changing It was delivered on the time it stated last which was long. When it arrived it was all cold, meatballs was cold and hard it was obvious that it was prepared way before the delivery driver got there to collect.

Cheese and egg was missing very small amount of tuna to

Food quality terrible. Forgot sauces and extras like crispy onions and seasonings id requested which made for a very plain unappetising salad. Took nearly an hour for them to make, cheese bites cold when arrived. Cannot fault the delivery driver, was waiting at the resturant for half an hour and he made it to us in 6 minutes on a push bike! Great service from just eat, abysmal service from subway!!

More than 60 mins. I understand it gets busy I work in the food industry too but to be waiting and hour and half longer for 2 sandwhiches not happy at all . Couldn’t even eat it before I went to work due to the lateness NeverMind it being stone cold anyway :/ never had an issue before I was always told if there was wait times app wasn’t even updating me I was just waiting around like an idiot tbh.

Most of the order was wrong yet it was highlighted off on the receipt to make out its been put in? No cheese on any of the orders that we DID select cheese, no cheese and onion crisps, we had 3 pepsi maxes with the meals only received 1. Missing some of the selected ingredients on a few of the meals, not to mention when ringing to query this, the boy on the phone named WILL was extremely rude, and quoted "it is not my problem" as they only had 2 staff, which infact that is their problem and when we are spending 60 pound on order we expect it to be right.

Ordered food,wasn't the best and 4 different subs in boxes,wrapped up and not one label on it.it took us a while to see what was actually on them

Had the nicest subway for a while here. Nice and hot, extra cheese, plenty of choices to choose from. The man who served us was brilliant, he made the stressful experience of ordering a subway very easy and non judgemental. Would visit again, no name on the receipt but we visited Sunday afternoon 1st of October.

I'm allergic to tomatoes and someone has put them into My sub

Quick bite for lunch. Tasty toasted sandwich. Good staff member offered advice and took care of my meal.

I ordered 12 assorted cookies and got all the same of the kind i dont really like

Missed a whole sub and cookie but sent the crisps from the meal that was missed. Very disappointed.

Items were missing and our orders weren’t correct.

Looks like somebody has just thrown the wraps together, dosnt look very appealing

Missing the cheese off my order

I waited over an hour for my order, the cheese bites were cold and the sandwich was a mess!

Requested toasted sub but stone cold. Ingredients thrown together with pesto dollop on top. Too much salt and no thought process so very badly put together. First bad service from Subway and surprised by it.

Always have very good experience at this subway. I visit this subway 2-3 times a week. Simran was very helpful and she got Great customer service skills. Whenever i have visited this store someone from the staff greeted me. Would like to give 10 stars ⭐️ if possible

Food quality very good but was all slightly cold, whether that's the driver or subway I don't know...

Am still waiting on reply I sent a picture in 3 times now

Bread is a bit stale and when I ordered double cheese I opened the sub to find none - no ideal especially since I paid extra for extra cheese.

Usual Subway fayre. Staff were very pleasant.

Pizza had to much tomato puri on it hardly any cheese. My sub sandwich had Hardy any tuna it.

Food not up to standards missing what asked for non foot long sub

There was a piece of plastic covering in the sandwich

Order arrived after an hour and was hair inside... 🤢

Food was ordered at 12.10 it was ready at 12.30. It didn’t arrive until 13.20 and it was stone cold. Typically just eat did not give an immediate refund.

Over 2 hours late. Very poor response when I contacted the restaurant when I tried to cancel. Was told I couldn't cancel. Have had excellent service from this restaurant in the past but very disappointed this time!

BLAND. You call that toasted? the cheese was was scarse and not melted at all. Delivery was quick. No phone call on arrival though.

I paid for a foot long meatball marinara and we didn't get it

Asked for toasted and it’s stone cold

i did ask NOT to ring the doorbell, and to ring my mobile instead. What does he do? Rings the doorbell. I asked him if he received the instruction. All I got was "huh?". So I just said cheers and closed the door.

Verbally abused and over charged for meal deal by staff member named leah

Paid £15 for £2 worth of food... You should mention that your wraps are laughably tiny

Delicious food. Made exactly as ordered. Toated and warm.

food looked like it had been thrown together hardly any meat in wrap, chicken bites were soggy

All of the meatballs were inedible and my Sam which was not toasted/cold when received

This subway tends to be extra quiet after 6 pm. Nice Subway when it's quiet

Items were missing from the Salad I ordered. I ordered double meat and double cheese but got neither.

No toppings on sandwiches waste of time ordering

I ordered a salad box - paid £6.50 and the portion size was tiny hardly any meat. In addition there were salad items and seasonings missed off my order Unable to report this through just eat app -

Meatballs were cold, food was very late, both wraps had incorrect salad in them. Ordered cookies but they were not in the order.

I didn’t get any sauce with my chicken bites

wrong crisps sent but everything else perfect.

Yet again the order was only partially sent. Why is it so difficult to get an order right?

Ordered and Paid for 2 packs of crisps ans only received one!

They didn't have half of ingredients. Staff definitely doesn't enjoy their job.

Food was cold and not very appetizing too eat also would like a refund

Disgusting half my order was missing meatballs where dry and tasted horrible won't be ordering again how can u forget most of the order

Whilst waiting in the queue to order myself a tuna sub (as i can not eat pork/ham/non halal meat), the woman ahead orded a ham sub and the server was holding the sliced cheese with the same glove as she touched with the ham and then putting the remainder of the cheese into the container. This is straight up wrong and cross contamination and makes it so any veg/pesc/halal eater will not be able to eat with that cheese and makes me think maybe everything is contaminated. I can't even order from this subway and this makes me wonder if all subway workers are like this too. This happened approximately at 16:30pm at 11/03/22 and you can see me in a postman jacket in the cameras see this and leave after witnessing this. Couldn't believe it.

Put chilli flakes on my sub when I didn't ask for them. Pretty much ruined my lunch. Wasn't in the mood for so much heat

Missing half the ingredients I asked for.

The sub I had was ok, however, it wasn't toasted and there was hardly any salad on it.

It’s was cold and I don’t have good taste

Yet again items missing, no cheese on either order, 1 slice cucumber on one order, 0 on the other. I am yet to receive an accurate order from Subway so will not purchase from them in future.

Went there today stuck there waiting seems like they’re more interested in the delivery side of it rather than dealing with the customer at the till won’t go back only get 10 minute break

Substandard Subway: we ordered a couple of subs for delivery on 16 Jan 2022 (Deliveroo order # 2035). One footlong sandwich didn’t have any sauce in it, the other one was missing most of the vegetables except for the tomato and corns). The salad ordered only contained tomatoes and onions. Not impressive at all! We called the store and got no response from the representative. We were told that the person working there doesn’t know how to process a refund. We were not allowed to talk to the manager as well.

Ordered 2 sandwiches which came mixed up so had to remake thwm with the right ingredients

There was no sauce with my hash browns and the hash browns were very soggy and inedible

Food was good however my sub was wrong

Shocking service! Won’t be going here again! Looks like subway had a food shortage, no motivation or people skills … the place really has gone down hill.

Long wait but not particularly busy. Staff so slow and couldn't anwer basic questions. I've never seen anyone take so long to put salad on a sandwich. Coffee machine not turned on so no hot drinks. Food barely warm by the time we we got it. Manager more bothered with delivery orders and keeping 4 in queue.

Nicely filled sandwich, cookies were good. Delivery was a tiny bit early but that was ok! Driver was nice.

I’m confident the food here poisoned me. It’s the only food I ate in the last 24 hours that I did not eat in the proceeding days. There was also a good amount of pork. It was also half of what came up. The manager also lost his attitude while I was there.

Some dude just came up and told us to separate the tables as my friends and I were eating and threatened to kick us out when we asked if we could finish eating

Manager rudely asked me and my colleagues to separate our tables while we were eating, then threatening to remove us from the building after we asked if we could finish our food first. Quite clearly lost his attitude.

Everything was good apart from the cookies, overally crispy and on the verge of being burnt

Even if you order a footlong, you will be delivered a 6-inch... pathetic!

Not much filling at all. Hash browns soft chicken bits so so very disappointed overall

One drink missing, One cookie missing and the other drink was a Pepsi Max as opposed to regular Pepsi. Although items were marked through on the receipt as though they had been checked. The sandwiches were also a bit squashed even though they were in cardboard boxes. Very tasty though.

Toasted when didn’t ask for it but still good

Really fast and on time !!! Food was nice and neat cookoes were a little hard

food was cold and had items missing

Hardly any cheese on my chicken sub, Tuna melt and my steak and cheese snack. Couldn't taste it but when I called they were adamant they put cheese on, there was a tiny bit.

Disgusted with the amount of chicken put in my salad. If I was a rabbit i would be happy just eating lettuce but I'm not. I'm a fat hungry mum.

Very quick and efficient -and yummy!

didn’t include half of my order.

Was completely wrong order from what I ordered and when rang up to ask to send again they had stated they had turned the machines off and food was pack away although they had answered the phone to me so was obviously still open.

Food was poorly made. Didn't get the drinks we asked for. There were only 4 of the chicken sides when we ordered 6. The wrap was supposed to be double meat and wasn't. There was no sauce on either wrap like we requested. We ordered just before closing time and am pretty sure the food reflects that. Pretty disappointed.

Was really looking forward to a vegan sub but had to walk out when my girlfriend spotted two flies having a game of tag near the ingredients as the staff where preparing someone’s order 😔😔