Pepe's in Nottingham

Firstly me and my family ordered our food and they gave us the wrong order. Then, me and my cousin went back and said to the staff saying that we got the wrong food then the staff tried to put the blame on us saying that we should have checked our food. Also, the staff were extremely rude.

My first time at this branch , I ordered a family platter and was told it would 30 minutes wait as they were busy. Went back 30 minutes later being told that it would be a further 30 mins due to not knowing about back orders. The girl at counter tried to communicate with cooking staff but there seemed to be a lack communication or any organisational skills here. I was told I could have a refund after waiting so long. I had ask to be compensated for the long wait. It seems where they have uber deliveries the service is always slow as they are priority orders . Be warned !

This branch of pepes is an absolute joke. Ordered 3 x chicken nuggets kids meals with blackcurrant fruit shoots. Arrived home and there was no fruit shoots inside and spiced fries (for kids) not a plain ones. That wasn't the first time when they mix plain fries with spiced ones.

There was a time when I used to go there almost every week, but not anymore. The amount of rice they give you in the box is super small, and it's way too expensive. I wouldn't recommend it. They're just ripping people off.

Oh my goodness i ordered a chicken burger meal and it was great burger was amazing and the fries with the Pepe salt on makes it so much better and the fries was so good and tasty just like the chicken burger definitely ordering from here again 😁☺️

Delicious food and excellent service by manager Osman and Shazaib. Great place for family day out. Thank you for a great experience!

Food was shown on app as delivered and was actually not delivered

Fast and as always exactly what I ordered!

delicious food, fast and friendly service.

Amazing food very well seasonad and tasty.thanx to all staff

Yesterday I ordered whole chicken that was very tasty and cooked well done.I would like to thanks all workers especially Management team.

I am a delivery driver I went for delivery.He told me that your order will be radioed in 15 minutes .But still I did I waited half an hour.My order was ready.But he placed it elsewhere.When they gave me half an hour later.So I told him brother if this order was ready then I had to give it.When I got out.So a rude man came out.And was calling me blah blah.So I said to him, brother, the order-up people gave me.So what is my fault in this.So he said cancel your order, we don't give you order.I said bro I started the order I am going to the customer.So what was even more rude when he went inside.Well I canceled the order.But this attitude is not good, this shop will be closed soon.But I will not leave him,🤬🤬🤬🤬 This evil act I didn't like it.

Ordered food for the kids at 11.50am and didn’t arrive till 1.23 pm absolute joke ! Food was cold as anything , the corn smelt like it was not fresh . Furthermore I called the restaurant who lied and say at 1pm that the driver will be with us in few mins ! Absolutely disgusting service . Won’t be going back

Worse Pepe's branch ever, I have visited today, the manager Husaam is a terrible person,he was very rude. He said to take my name and complain about me I don't care. And then I paid for peri peri fries but the chips was half peri peri and half was plain. Chicken was half uncooked. Very disgusting, I'm very disappointed will not go there ever again.

Food was nice but ordered a 1.5 litre drink which didn’t come with my delivery

Don't no this place Just managed to pop in Its really nice So are the staff It's a lovely place We love it We love going there as it a very friendly place. We enjoy going there

The food was delivered within time frame given. The food was good. We enjoyed most of what we ordered, thank you so much.

The order never came it just said delivered

Absolutely awful, asked for plain and gave me spice from hell, also the chicken was dry and also terrible

Worst thing I’ve ever tasted some weird flavor and way too much spice, paneer tasted like it had gone off. I ordered plain for my 2 year old son and it gave him diarrhea Due to the extreme spice. Extremely overpriced

Food was missing from my order and food was cold

I'm a big fan and you can find all you dietary requirements if your watching you waist , great taste

this food from the pipe was very bad, plus I did not get my drink and the fries was cold and the chicken was nit nice, I don't think il be ordering again from the store. I would also like a refund back.

Very bad portion size for the chicken and rice. Falsely advertising the size it’s very small and not enough food for one person.

Payed for a meal and only got the chicken rice box

My order never arrived i want a full refund for the delivery as well as i am not paying for someone else to eat my order

Never received my order as apparently the order didn’t come through although they had the receipt to print out for me they then said that the order was for collection for a driver to collect when how can a customer order a collection through just eat surely thats delivery option. Not got my food as they refused to make it and said go back to just eat as its not their fault. Paid for a service that i never received

Excellent service and great food

Answers their phones as “yeah” instead of Pepes, so you have no idea who you got through to… No manners. 0/10

Food was very nice, however I was missing part of my order.

the pasta sucks. delivered chicken rather than paneer so veggie had nothing to eat as they refused to send a replacement

the chicken pasta was too much for me

Food arrived cold and paid extras were missing…

Bad customer service. Called 10-15 times no one answered when I asked the guy on till he just stayed quiet and asked what I wanted 🤨🤨happens every time I try calling. Why have phone??

My drink was missing front he order. hence why the service is only getting 1 star!!!

Dont cut grizzle or bad bits off the chicken

I recently ordered paneer rice from Pepe's, hoping for a delightful meal. However, my experience turned out to be quite the opposite. Upon receiving the order, I was dismayed to find that the paneer was spoiled. To address the issue, I attempted to contact Pepe's multiple times, but unfortunately, they were unresponsive and did not take our calls. This lack of customer service was highly disappointing, especially considering the nature of the problem.

Food says been delivered but I haven’t received anything?

Food was great but delivery driver left the gate open & the dog got out! Please ask your drivers to use a bit of common sense!

Food is really nice but your definitely don’t get enough for what you pay if you ask for a large it’s no different to regular really not worth paying any extra

Won’t order again the food tasted fresh out the fridge

I paid for garlic mayo and I received the order without out it thanks

High quality offer delivered as promised.

Yesterday ordered the fast platter and rice. Was told over the phone 15-20mins. Got there after 25mins and went straight to the tills. Told the girl my name and order details, and she checked one of the bags behind her and she murmured about waiting for something and that it will be 20mins. I said ok and stepped back from the tills a bit. Could see there were around 10-15 orders in the kitchen with the phones constantly ringing which is all understandable given the time of the day. I was in the shop for about 15mins (19:19 to 19:35), facing the tills and the girl, and in that time they must have dealt with around 8-10 people. I went forward again and inquired about my order. The same girl turned around and checked the label on my food and brought the bag to the front of the till and took the payment. I asked her again what was the wait on my order then, when all this time i’ve been waiting here for 15mins. My food had clearly been ready all this time! She just replied that she’d been serving customers and walked off towards the back! I know how busy they were and in panic mode with kitchen full of people but the girl at the till needs to calm herself down and deal with the situation. She’s not the one cooking backstage and so I couldn’t understand why was she in stress when no customer was rude or anything, in that time when I was there. Maybe you need another person on the tills with her during busy times for support. Food was fine but service was zero on this occasion.

After 2 hours wait for my food it was cold and inedible. And could have had a nice steak for the price .. would think twice before ordering again .

Food is OK but servis is very poor and serving staff is very rude.they dnt care about business owners I believe

Took 40 minutes to get a chicken wrap and when it came it was raw straight in the bin it went

Food waste and litter outside. Attracts undesirables

I didn’t get the piri piri mayo with my order I would like partial refund please

Popped in for food while at work a few days back. Food smelt, looked and tasted amazing. We had something missed off our order but this was very well managed and quickly put right. The food was hot and lovely quality. All chicken cooked over a grill giving so much flavour we will definitely be back! So many options still to choose!

Missing items from the platters.

The food was cold, no flavour and honestly a real disappointment

Chicken n rice boxes will keep me happy for lunch

Didn’t even get it no refund no food so un helpful

I wish I could eat chick n rice every day of my life

All the staff do not care about delivery drivers when we come into the store they do not ask us which order we have, we try to get their attention but they look and ignore only when they are close to us only then they will try to help. We earn money for ourselves but also we are helping u as a business so please take more interest in helping us, if our orders are already ready why delay the food? Why not acknowledge us we’ve been waiting 5 minutes and not been seen to.

Burger was hard as stone and burnt

I ordered my food at 6:55 and received it at 9:10 and it was freezing my chips tastes like card box and my rice in the chicken rice box is all stuck together would like a refund

Yesterday I ordered food and it was horrible the sauce went everywhere and the food was cold this is really unextable and never ordering from Here again

ordered at 3.45pm food arrived at 17.00pm, disappointed

my food was never delivered and I've still not received a refund from just eat.

Had put the wrong address and the courier was so kind to go to the correct adress

Very cold and so late like the chips were rock hard and the burger had no extra pickles. Also they didn’t even give me the four sauces that I bought individually.

the chicken was once again abit overcooked or burnt black but rice was perfect

Forgot my dip and face wrong drink

the chicken was well cooked wasnt burnt or black

Absolutely love pepes! Always fresh and tasty!!

driver sat at bottom of road so had to go out and collect it. which isnot home delivery. delivery driver was just sat there very poor service

Rice was clumpy and over cooked

I wasn’t happy with my order the chicken was pink and for the price I paid the food wasn’t worth the price. I didn’t even get to eat it I wasn’t satisfied at all.

The chicken rice box was completely cold. Never happened before, very disappointed.

Great food, got the 8 pound option and I expected some pieces of chicken, however I was given half a single platter. Workers are okay, they get to the point and get you your food.

orderd at 17.05, arrived at 18.20 and was cold.

The chicken wasn’t even cooked properly and vomited

Excellent tasty food, good value and quick delivery although the delivery driver did not follow my delivery request but not a major issue. Would definitely order again

All the sauces had opened and spilt so we had no sauces at all

Got a call from delivery driver saying Pepes had given my order to another courier and I need to cancel the order refused and called the branch and they said it wasn’t there problem and I need to contact just eat customer service. Shocking service from the Beachdale branch

Just got my fajita wraps they were cold and they had wrong sauce on it tried to call the store many times no one answered. Poor branch

the order never got delivered. i drove there 20 mins before it closed only to be told there’s nothing they can do and gave me nothing. i want a refund as i received NO FOOD!!!

Not much rice and the rice was also clumpy was very disappointed. Flavours were not very good with the chicken on top of the rice hardly any sauce on the chicken and rice was very dry as well The Burgamy, your chips were cold and the burger was very dry, not much sauce on the burger. Very disappointed

Food was really cold and the drinks where so warm not happy at all

The food was nice but very cold and the wrap was missing from the meal… might give them 1 more try

It's too expensive. I got 3 lots of chciken strips. With 50% off for £13.92. Nothing else. Still that much. Too expensive for what it is.

food nicely done. But you charge me cheesecake on the order. Which their was no cheesecake in delivery. Please fix it. Or decuct from the price or bring me a cheesecake, if you got one.

I ordered mayo and chocolate fudge but the items were missing and was not intimated as well

But delivery driver was rude and did not come to the door

The food came on time and I was Happy about that but I wasn’t happy about how cold the food was!!

Food is a 10. it's really good 👍

There was food missing, 2 fries. Cold food. Very cold. It was over 2 hours late I had to call restaurant no response the only good thing about this experience was Bradley from the live chat the helped The delivery man was lovely but we were waiting over 1h and 30 mins to get a driver assigned poor not even 1 star worthy.

They sent me someone else’s order.

We got the wrong spice level we asked for hot and they gave mild

All food was cold apart from wedges

food was tasty but portion of paneer rice was a lot less than usual and garlic sauces were barely filled

Driver was disabled his location from his phone seem like he is working with other company same time.

food was 60 mins late , stone cold ( not restaurants fault ) and only got £8 back when my order 20 quid , disgusting customer service from just eat

The food tastes good but it was stone cold by the time it arrived.

I have ordered food and I did not receive it. This is an obvious theft

ordered my food at 8:02pm arrived at 10:18 stone cold freezing not edible whatsoever waste of my time and money £34 i would like a full refund for my order

I finally have the time to right this. The single worst experience I have had with a fast food delivery experience. ZERO UPDATES about my order until I called. At this point, the delivery driver still hadn't picked up my food. An hour went by, and the lady I was speaking with was just plain rude,blunt, and agitated. Made me feel like i was bothering HER even though MY food was over an hour late. By the time it comes, it's cold and has to reheat my food. Which included a salad, so I had to separate my chicken onto a separate plate so that I could heat it up. Fries cold. Just overall disappointing experience. Wish I could receive a refund. Complete waste of time and money

Food took over 90 minutes and was cold, as well as the wrong items being sent.