Subway in Derbyshire Dales

Zadie is veer nise and food good

They got the person's order wrong Infront of me, then charged her extra... They skimmed out massively on the toppings, so I literally got half of what any other subway would give The "sandwich artist" took so long that by the time I got my sub it was cold. Then the bloke working the till wouldn't listen to me when I asked for a meal, I pay for a meal, then he doesn't tell me what drink I've paid for, he automatically charged me extra for a bottle... Really not impressed

Just the price these days from subways that concerns me. £9.50 for a 6" tuna a pack of crisps and 2 drinks. Gone are the days that used to be around £6 kind of area... What's the world coming to!!

They try let themselves into our home without asking or anything, just trying to help himself to entering our property also you normally have to wait about an hour for delivery

Excellent staff... with great communication neat and clean store... toilet was clean as well...quick service

Well served and well cooked food.

The workers are super sweet. Inside is very clean.

Relly good place for a family 20/10 food and workers are super nice I recommend a BBQ CHICKEN AND BACON clean floors and tables

Really good service and good food great service recommend the footlong cookie

Zahid was really helpful and great service - food spot on.

Great food honestly was sensational, couldn't have asked for more from subway, they have too good chicken BbQ sandwich,great customer service.

Food is okayyyyy but they always get everything wrong and once they literally got my ENTIRE order wrong and I asked for a refund and nothing and it’s always cold

Really good staff happy to help

1) Understaffed, 1 person trying to make food/ use the till and sort online orders at the same time. 2) Ordered a sandwich & a salad, after I paid was told there were no forks. They actually expected me to eat the salad with my hands like an animal. Quibbled over the refund. This franchise is bad for the subway brand.

Really clean environment. Would recommend

Really good for and great service

Very good place clean good sevrezies

really clean and good environment. recommend for a nice meal

Great service provided by Jana and I was particularly wowed at how I was offered an alternative to the type of meal I wanted seen that I requested strictly a halal meal. Thank you so much.

ham gave me food poisoning but rest of it was alright

Good food and atmosphere and a good place to with friends

Nice place to eat hang out with family and great food

Brilliant place to eat and chill with friends

took over 2 hours for food to arrive and when it did, it was cold and soggy. Do not order from here. not worth the wait.

amazing customer service from my friend Zahid he was very welcoming and friendly which made my subway service 10/10!😄

Wonderful placement in town, Zahid (the server) was polite, chatty and friendly. Moreover than I have experienced in other Subway stores! Checking if everything was alright with my food etc.

nothings ever available on just eat it it’s £20 now for a foot long meal which takes over a hour to come every time there late on delivery foods always cold and yet still can’t have hardly anything in stock. staff are useless need sacking what a piss poor performance from the team

Ordered a breakfast sandwich and it was microwaved instead of put in the oven. The result is I'm now eating chewy bread

Nice place clean and friendly staff ..thanks Mr. Zahid

Really nice place been to a few subways that are sub par with customer service so it was a breath of fresh air to get served by milen. He was attentive and made sure everything was sorted for us in a quick manor. Other sites in the midlands should take note.

Terrible bread was stale wrong toppings no cheese and very tight portion compared to other subways I've been to

Had a lovely big meal with sister and kids after long day Food was so good and service was great especially for our fussy family Jonny D Wortham

it was quite busy when i arrived but they served me straight away, food looked nice and was presented very nicely.

Friendly staff and good food for lunch

Came here for early lunch. Quick and reasonably priced food that’s good value.

An amazing subway, great people, great location

Good speedy service, polite staff and very friendly. Always a calm atmosphere and always parking near too

Great service and the food was so tasty! Everywhere was lovely and clean! There was plenty of room to sit down! Thank you!

friendly staff and nice, clean atmosphere

Great food honestly was sensational, couldn’t have asked for more from subway, great customer service and got a free cookie 🍪. It was amazing!!

We were passing through Ashbourne and stopped for dinner. Milen was very friendly and patient with us. The place was clean and tidy. Would recommend.

One girl working in the store, super lovely and chatty, knows her stuff. :) Shame she was working on her own must be lonely. Deserves acknowledgement

Great menu. Very polite and helpful staff. Just ready for a snack and drink. Fitted the occasional lovely.

Best service,friendly staff ..we had reached there just opening time morning and the staff was such a nice person he even gave the idea to the place visit near as we are on the way to hiking ..had a good time spent at the shop

Lovely chap who served us, really well mannered, lovely seating area would recommend 🙂

Not impressed in the slightest. Half the subs are unavailable, then when you order one they don’t put most the stuff you order on the sandwich. Asked for it toasted with cheese, got neither. Forgot half the order. Won’t bother again 😡

My Spicy Italian did the trick and met expectations. As per recipe, the sandwich contained a sordid volume of processed meat. This mother is for treats only, and intend not to become a habit.

Best in Ashbourne, well recommended. Excellent customer service, worth every penny. Ambience is so good

Fantastic and fresh food, warm reception, would recommend highly.... Best in Ashbourne....

Friendly staff...quick service..neat n clean environment... visit with my family....highly recommended place..

Excellent customer services, great taste, I ll recommend everyone to go and enjoy the meal, you won't b disappointed, love to go back in this subway

Had a visit a few days ago very nice food quality and friendly services we will visit again thanks😊

When I am actually able to order and buy food from them, it is the normal subway sandwich I would expect. However almost half of the times I have made the trip over there, they have locked their doors before their closing time. On my last visit, I arrived at the shop at 6:30 pm and the doors were locked shut despite them advertising that they are open until 9 pm and a google search showed them as open as well.

Nice sandwich and muffin. Good range of ingredients and rolls for the sandwich. We went on the date of the Queen's funeral and it was the only food outlet we saw open.

If you like stale, inedible bread eat here. Service was sloppy and confused, will not be trying again.

Appalling delivery time we waited nearly 2 hours for our food to be delivered, the bread tasted and felt like it had started to go stale clearly been sat out for ages, shouldn’t offer delivery service! Not worth £37 at all!

Since a new management has taken over , the service is outstanding and food is delicious. A must recommend.

Lovely friendly service. Glad to see this place open again. With everywhere else selling pizza, kebab and chips, it's nice to have the healthiest alternative. Clean inside and the food is fresh. Well worth a visit. Even if it's just for those scrumptious cookies.....

The best subway I have been to. Really friendly staff👍

If you haven't had chance to use the app during lockdown, get it open before leaving the house as it was really hard work getting it to open again.

Staff told us to order online and had the door locked before there closure time, so went online and ordered through the subway app and click for that store, but then after placed order found it had been sent to another store millages away, so the app says to contact the store to arrange a refund, but store says no, either way out of pocket. Ashbourne store did do the sandwiches we wanted but why couldn't they have done this over half an hour earlier! And it cost more than double and got no points on my Subway rewards card, Never going to use the app ever again or the Ashbourne store as staff telling my kids a load of rubbish, and then lie to manager, and despite advertising on windows to use the app they don't use, so why tell us to order through the app?? Stress levels through the roof now, so much for having a treat and stress free lunch! Extremely disappointed

Oh. My. Goodness. Worst customer experience I've had anywhere. From entering the shop (with three customers ordering simple things in front of us), it took over twenty minutes for us to be served, and a further ten minutes to receive our sandwiches. We had two hungry under 4s and very little communication from the staff which only made the situation worse. The people in front of us and behind us were equally as frustrated. After being huffed and puffed at by a member of staff who (eventually) served us via a catalogue of errors, we quite fairly aired our concerns. The processes in there just aren't good enough. Management needs to train the staff and ensure there's an adequate number of staff on shift. We were approached by a member of staff afterwards who apologised which we appreciated.

The food was disgusting. They got our order wrong and we will definitely be not going there again. It was a disgrace

Depressing & Dismal. Only one member of staff serving at 1.50pm. Short on bread availability. A second member of staff eventually appeared but only as the queue was now out of the door. Shouted at for approaching the seating area as 'it was closed and not for sitting (!) in'. Both members of staff were short, sharp and gave a complete impression of not wanting to be there, and certainly not wanting to serve customers. Unfriendly at the most.

Really good service and excellent food

This review would be higher if it was not for the staff member behind the counter. She was wearing a mask but it was not covering her mouth and nose it was under her chin. This is unacceptable during the current situation when all staff are required to wear a mask and it is a legal requirement under the current Covid situation. This does raise the concern requiring their other health and safety requirements if they can't follow a simple rule of wearing a mask. I will not visit another Subway until Subway retrain their staff in Covid requirements.

Visited today and the owner is so miserable no customer service but the staff serving me was lovely thank goodness . Shame on the owner

Wouldn’t normally write a review for fast food. I’ve been here twice, waited quite a while to be served and both times they’d run out of the vegan options. Waste of time. Never had this issue any other subway. On top of that there were...

Excellent staff and friendly manager. They now even do deliveries via Just Eat. We ordered and our food came piping hot!! Good to see that they use PPE which is very assuring and offer contact free delivery. Will definitely order again.

Great selection of breads & fillings. Salads and other options available. Good range of drinks available. Suitable for kids / families Can get busy during lunchtimes due to local secondary school children but service is quick and efficient. Very friendly staff and a very clean unit. A lot better than some subways. Worth checking the closing times before visiting as it’s not open late into the evening like some city stores.

Been using this Subway for some time now and was always impressed with the quality and service however, it has recently changed ownership and you can tell !!!! Salads have virtually halved in size and they scrimp on ingredients now definitely cutting corners and not the same !

Very nice subway. Clean inside with confortable seating to enjoy your sandwich

Subway, good for a quick feed, you know what it is, just convenience food. Not a patch on the Subway you experience in America, once you've been in one there and had handfuls of ingredients the measly four tiny slices of cheese (for example) just don't measure up.

Quiet for a cheap good cup of tea.

Usual tasty subway, staff are friendly

Nicely made, enjoyed it. Tables to sit at.

Great staff interacted with my 15 month old and made her laugh.

Tasty Subs, a surprise it was open on New Year's day

Pleasant staff. Fast service. Fresh food and decent price. Always plenty of seating available here too. Five stars every time.

Went in 15/12/18 at lunch time. Nice sandwiches but quite rude staff. Was deciding which sandwich to have (shop was very quiet) and the young boy serving sniggered and said to the older server "it's ok take your time we've got all day !" All they were doing was standing there talking and not busy whatsoever so why the comment ?

Great store, great staff. The only problem with subway as a place is that they put milk in most of their bread, including the flat bread... Not sure the need for this!

Terrible food, no keto or allergy options. It's just a cold rebranded McDonald's, only eat it if you don't care what you put in your body.

Everyone is lovely apart from Simon.

Simon and Holly are the best !!

Nicer than many Subways I've visited, comfy seats and nice surrounds

Very nice and brilliant service

Food was nice but I am fed up.of the overly complicated app and never knowing if I will feel as if I had a good value munch or walk out feeling robbed.. The last visit left me feeling ripped off even though the tiny amount of food I got was yummy..

Quick friendly service tasty food

One of the best Subways I've visited. Lovely staff who always go the extra mile to make sure the customer is happy.

It's a local fast food place. It's clean, food is fresh and the staff are friendly

Great place lovely staff, and brilliant food :)

Lots of cafes in Ashbourne are either too busy or give you a funny look if you walk in with kids. While this subway is feeding a mega corporate (ok, it's most likely owned by a local company as a franchise) service is good and the meals are great value. This one also gives good views of the main high street crossing.

Its been a few years since me and the wife have had a subway and its going to be a few more before we bother again. Staff need to realise that not all customers know how this service works and a bit of help along the way would have been nice instead of a distinctly poor customer interaction . Only the staff member on the till was helpful by explaining the deals available and thus sorting out what we really wanted.

Typical subway clean and excellent food.

Fairly run-of-the-mill Subway. Could have done with being a bit cleaner but the staff were friendly.

Love to visit Subway. Good choice of food

Staff are the friendliest out of any subways I've been to, everything is very clean and quality of food is up to par with other subway locations.

Very friendly and one of the cleanest Subways I've been in. Love the subway breakfast melt and will definitely use this subway again.

Jacky gave outstanding service. The way he melted the cheese was immense. Prince of Subway.

Standard for a subway, but quite a few of the tables needed cleaning