Subway in The Vale of Glamorgan

The bread wasn’t fresh and was hard and falling apart. The ice cream was melted.

Did not put any lettuce in sub at all and even left a note asking politely for extra lettuce.

The delivery time kept getting put back. The food was squashed & poorly wrapped…. Also cold

Visited today and was very disappointed with the poor service we received. If you’re installing new self service kiosks that aren’t working properly, not allowing personalised orders or accepting valid vouchers then please at a bare minimum request that your staff properly advice customers of this when they come in. Rude staff who appear to not care enough about their jobs to provide polite service to their customers!!

food cold, took over an hour to deliver, driver was at subway for half an hour waiting, had to re cook my "hot" food myself, missing items, wrong items fantastic superb subway 👍👍👍👍

If your staff are too lazy to serve and force people to use the kiosks which are rubbish and don't allow personalisation of subs, then perhaps it's time to find people stop buying subway. The price is extortionate for a sub these days. Not everyone wants to be forced onto a digital order experience.

I didn't have all the amount of items required within my order.

wrong order was sent out to me recieved a foot long pizza with my sub instead of my drink Crisps and cookie

delicious food, but if you want it at lunch time my advice would be to order early

My food is ice cold and I ordered a oasis summer fruits and recieved a different one

Sandwich arrived cold due to taking 20+ minutes to deliver.

Subway is expensive for what you get. The food is fine... £9 for a sandwich though... You're better off going to a local Deli

Quick service, clean and tidy, nice friendly staff

my subway order was over 3 hours late today which is unacceptable service.

Delivery took nearly 2 hours. Food was cold on arrival

bit cold and messy fillings fell out but was ok

Contacted by the restaurant to tell me to tell the driver to return my order as she picked up the wrong one, driver still didn’t turn up so I contacted the restaurant to tell them I would collect. Second time now so I will not be using just eat again

Was sent to wrong address had to collect personally

Went to the barry subway to get my daughter a bacon and cheese sub the girl who served us put 2 tiny pieces of cheese on it couldn't even taste it and she was so rude and miserable she shouldn't be dealing with customers with that attitude won't ever go there again

very nice delivery driver and was perfectly on time

I got the savers lunch meal, I wasnt sure which fillings were included but the staff were very helpful. I got the nacho chicken, I took two bites and nearly threw up. The taste of the chicken was vile, almost stale and was still pretty cold even after being toasted. The staff were very lovely helping me with my order and opening the door for my pram. Although the food has put me off ever having Subway again!

Had wrong order delivered was told to just eat what I had been delivered and to request refund for my order

The young lady who served me is very Professional polite and very good at her job. Being a fellow chef I enjoy going in there my lunch when I'm not working. Didn't catch the girls name I did see it and she did tell me. Keep up the good worki enjoy chatting with you while you make my lunch Paul x

Worst Subway I have been too. Customer service is appalling and can't be bothered to change disposable gloves when serving customer. The staff member looked dirty and was serving food with no hygiene standards. Can't believe that Subway would let staff dress like that & serve customers not a great look.

Its a fast food sandwich bar they have no idea what they are doing you have to repeat your order three times per item to staff who just don't care abd are very rude and its very overpriced avoid !!

Worst food I’ve ever had, phoned to complain and asked for a refund. I was told I couldn’t have a refund and was offered a new meal. I explained I’d had it delivered as I couldn’t get there. £40 down the drain and no new food or refund. Do not use this place!

Didn't go there I was next door at the barbers good hair cut.

The staff are wonderful hear at the barry store always polite and helpful. Portions are not great but I understand its shop policy and they follow subways guidance. I see to many ppl placing negative things when I've never had an issue. If you have enjoyed your experience please take 2 mins to show your happy as we are all quick enough to moan. Thank you all for your service at barry store I've been using you for the last year and will continue to do so as long as the service stays the same. Well done to you all

Shame I can't give no starts food was ice cold, and cheese bite were smashed and freezing not worth the money one but!

I ordered a double turkey, double grated cheese salad - see picture below! No turkey, half grated cheese with some cheese slices slapped on and box not even a quarter full! Don’t waste your money!

The worst subway I have ever been to the staff are completely rude

Very bad service to start with and the staff was very rude. Had to say from the bread to fillings 3 times for each of us as the staff was not paying much attention. Had to repeat the same at the till and the staff kept entering and deleting the wrong selections. Kept many people waiting just to show they were doing great deal where as they were showing how inexperienced each of them were and had to deal with the staff's mean look throughout their service.

Really disappointed with how much I spend there everytime

They really need to prioritise the customer standing in front of them instead of deliveroo orders. Its very frustrating, when you're stood there waiting to order and there is someone ignoring you making orders from a list from an online order right in front of you. Not even a bit of acknowledgement or a mention of "ill be right with you". Very rarely the staff look happy either (with the exception of one or two)

Been going here for a few weeks due to working in Barry, Portion sizes are always different depending who makes the salad depends how much meat and salad you get. I've had a few salads the last few weeks, however on monday 31st October 2022, I had a chicken and bacon salad and ended up getting food poisoning. It has knocked me for six and I won't be visiting for a while.

Unfortunately due to being coeliac I was hoping I could trust subway for their food. They went to the effort of swapping gloves when handling the gluten free bread, but made the mistake of handling non gluten free bread and then putting their hands in the salad, cross contamination at its finest. Having spoken to the manager he apologised and stressed that that shouldn't happen as one should be doing the salad and one the bread, however I watched it happen so have now been forced to not be able to trust the contamination in the salad from the bread. If I wasn't coeliac and had no cross contamination issues due to it making me ill then the food is great and would be rated higher.

Love subway always fresh, little bit pricey these days £35 on a family of 4 seems a bit much.

Don't order from Uber eats. They mess up every single order, either by giving you the wrong items or not giving them at all.

My partner requested a salad with olives, gherkins and 2 slices of ham as this is what I had messaged him to pick up for me. When he got home he advised me that the service was really slow and he decided not to bother with ordering anything else as he couldn't be bothered to wait in the heat for anything else. When we looked at the 'salad' it was lettuce, sweetcorn, olives and gherkins and the ham, there was no cucumber and no tomato. What do they consider a 'salad' just lettuce? this is the second time my partner has been in the shop and he said it will be his last

The young girl who served me was excellent, but the man behind the counter didn't even acknowledge me when I walked in, or at any point when I was in the shop. If it wasn't for her friendliness, I would have gone elsewhere.

Lovely sandwiches and always friendly staff. Never had a bad order from them and bought there numerous times

Had a delivery wrong order again absolutely useless

Subway in general is OK but not the best value for lunch. The price is quite high for what is limited quality ingredients. I also think you gwy less filling these days than in the past. What we had was OK, didn't inspire me to go back again. Didn't feel like great value either

I ordered a chicken teriyaki salad, service was slow even though they was only one person in front of me. The person completing my order didn't remove his gloves before closing the box so the sauce was all over the outside of the box. When I was half way though eating it a bug crawled out from underneath was totally disguised will not be having food from their again!!!

If you want to be served fast don’t bother going here! Worst subway I have been to. I was waiting for 10 mins waiting to be served when nobody was waiting in the shop. Even though there were 3 members off staff not one person said hi or even make eye contact with me while I was waiting to be served. Myself and the gentleman behind me both left without being served.

Enjoyed the new tikka vegan foot long, establishment could be cleaner, also the staff member the evening I attended could have smiled or been happier, he needs to work on customer service 😀

Far more concerned with orders for deliveries Uber/Just Eat ?? Kept waiting and waiting whist 3 people prepared delivery stuff. Completly ignored for several minutes. Even stopped making my sandwich to carry on with other orders. Very, very poor, and very rude

TERRIBLE SERVICE. Used to love this place, but how things have changed. Stood there for over 10 minutes yesterday whilst having to watch 3 staff just making delivery meals- Just Eat was it ??. No one even offered to serve me. Even when I was eventually served, girl stopped making my sandwich to do even more delivery orders. 2 of the 3 staff not even wearing a mask. Wont be going back, not ever .just appalling service, and downright rude

I got removed from the shop for being the 4th person ok fair enough but the get banned for asking why 4 people in the shop have there masks around there chins well 1 is serving (guy with funny colour hair serving) and the 3 customers leaning over the counter ordering will not be returning again

Uber eats order - first order was the totally wrong sub. Refunded and ordered again. Second time they didn't toast or even cut the sub. Ice cold.

Food was up to scratch, service was fine and there was little waiting time! I love the new christmas items!

Uber Eats order Food well packaged and arrived on time Could be improved by more cheese and sauce. Overall a good example of a SubWay store.

Great branch. Clean inside and outside too. Food tastes great as I would expect for other branches.

The place that loves fussy people

Just visited this branch and it took me over 30 minutes to get my order. Not because it was busy, as there were only 3 people in the queue but because the servers were waiting for online orders to come through before even dealing with the customers in store! Tripadvisor should have a zero rating option

Haven't been subway for a little while and on my return with my partner we were met by an employee of subway who told us on entering the establishment that we needed to leave as there running a two people in at once policy, and as there was already one person in there it made since but then what didn't make sense was the 3 delivery drivers coming and going all in at the same time, other than the attitude of the employee and silly over inforcement of a rule it was a good sandwich as always but won't be back to this particular subway.

Takes a long time to be served in the Barry branch with them prioritising online orders over walk ins. I was waiting approx 20 mins outside the shop, when allowed in I asked how long roughly they would be, the staff member told me he had another 5 orders to make before mine! I left! I did however try again yesterday, waited 15 mins outside but only 5 mins inside. So timed just right I think. Food is nice and so are the staff

Just returned from my weekly (during home working) visit to Subway having been informed that my regular order of loaded Nachos, to which I add a side salad, was now not available to "Walk ins". The shop was otherwise empty, the road outside was empty and I stood looking at both the Nachos on the menu board and the bags of Nachos on the shelf, yet no offer of flexibility! My daughter was able to buy her vegan sub and salad and I left empty handed. Subway today lost circa £7 and guess what I won't be going back!

During lockdown we had several deliveries from Subway.Great selection of sandwiches,salads and fillings.Prompt delivery and lovely fresh food.

Me and my partner are currently isolating so thought we were order from subway. When our order came we were missing 2 packets of crisps and 2 drinks. I then opened the sandwiches and they had left off the cheese on both, they were stone cold and mine had mayonnaise in (which I can’t eat due to health reasons) instead of the sauce I requested. Once contacted, the staff were extremely rude and wouldn’t send out the rest of the order or re-do the subs. Leaving us without food and £30 down. I was then told I would be rang back which never happened. Worst service ever and terrible food.

Not waited long, food was delicious. Good service.

It's ok but find there always out of something. And some of it had been out of stock for weeks

On entering shop there was no greeting and the poor customer service continued when ordering and paying. Worst customer service I have ever encountered from the man working there and for this reason I will not be returning.

I love a subway always fresh the staff in the Barry South Wales subway always friendly polite every time been there always had good service. Good value to and the kids meals good to

Rubbish service and attitude from the guy who's struggled to speak English

Only place I can take 2 6" one after the other.

Subway is what it is! Love it or hate it...I hate it! And it stinks of Subway 🤮

Sometimes it's good sometimes its trash

Still classed as one of worst possible. Has complaints from quality, cleanliness, to even charging full prices during promotions. Many better, and safer options on same street.

Nice food..but some of the staff working there need to be more smile! They look like they will kill while you are ordering!

Never had a problem here, kids enjoy their subs, only downside is there isn't much of a seating area so sometimes you don't get to eat in and have to find somewhere else to actually eat them

Banterful service, clean and fresh looking. Great subs

Clean place and tasty subway, simple

Service it's ok... But some of the staff they are not ..