Burger King in The Vale of Glamorgan

Service was OK, but I think the team leader was overworked and seemed to be under pressure. The order wasn't 100 % correct

Really good experience, hot food and great service!

Food was delicious, really nice place to come with friends and family. Thumps up

Cold burger after waiting nearly 15 minutes and staff just stood there looking when I wanted to order to a person rather than a machine. One member of staff had to prompt another to ask me to use machine. Then offer on screen wasn't available on the self service unit. Never again 😒

Excellent service from Ishika today

I'm not sure what was happening but there was only my car (with 2 people) and the car infront (with 2 people) but it took about 15 minutes for someone to ferve us at the first window. The food was good but we didn't get any mayo in the chicken Royale, other than that I'd say it was good and the man at the window was very kind.

Expensive, tasteless rubber food!

Very clean restaurant, nice staff and food was quick to come. If in the area looking for a quick meal it's worth it. Good offers if you use the app

La niña de jengibre que trabaja allí es un ser humano absolutamente asqueroso, la forma en que trata al resto del personal es asquerosa, su actitud apesta, la forma en que trató a mi hijo de 10 años cuando todo lo que él quería era una pajita era asqueroso, ella está descuidada y ni siquiera puede ser molestada planchando su ropa y simplemente se ve en general sucia.

Over 15 mins for a crispy chicken burger Then when the burger came the chicken was chewy /grissal....no BBQ sauce in the BBQ chicken burger either. The lady was apologetic for the wait Go the well known locally bakery next door next time! Oh dear

The vegan royale is absolutely delicious 😋

Use this Burger King quite regularly. Always clean and presentable and staff always cheerful and helpful.

Yet again app ordering not working so no food only gave one star as won't allow zero.

Really Lovely clean Restaurant Food was lovely and fresh. But Hats off to the staff very happy and friendly

Such a great location for a convenience food outlet, but - of late - it's falling apart at the seams. Every visit (couple of times a month-ish) has seen poor communications (knackered intercom and/or inattentive operators), out of date menus, technical system failures, and lost bags of food being walked around the car park after long waits on drive-thru orders. Staff are clearly under the cosh and really not the happiest of bunnies, which is sadly reflected in their customer interaction. I/we only keep visiting because of a strong preference of BK over other fast food on the odd occasion that we indulge in such things, and the convenient location. Thankfully the quality of food hasn't fallen away too much, and I have the patience of a saint. Burger King REALLY need to get along to this branch and get it sorted out.

Anisha was amazing, fast service and made all our food super fast and fresh .. culverhouse cross Cardiff

Very slow service food was great though

Good food, ordered trough app so got a large chicken rótale for only £6. Unheard of prices nowadays, well worth it the food was nice and greasy, speedy service and they still play music videos, haven’t seen a place do that in years.

I was served by ishika she was very helpful

Food was served quickly and hot. Kind and helpful staff

Great customer service, very fast food, will be going again

Food was amazing definitely will come again

The food was hot and tasty, the service was quick, staff were also very helpful, restaurant was very clean.

Great place, always clean. Fresh food

Inviting restaurant with great APP offers

Rubbish service food is okay I suppose

Always friendly and helpful staff, The food is good. One of the better BK's I've eaten at.

Visited this particular establishment a few times over the years with various degrees of satisfaction...but this was the worst and will not visit again. I have allergies, so I ordered double burger with fries twice for my wife and I with nothing added just plain burgers at a cost of £21. When we arrived home I was furious to see that we had two different meals entirely to what was ordered with absolutely everything on it. Couldn't eat it so my wife phoned right away and politely explained how annoyed we both were and wanted our money back. They apologised agreed and put it in the book to refund. When my wife returned to Burger King the following day to pick up refund an entirely different attitude was adopted by the manager. He was rude refused refund and was very argumentative. When he finally agreed to the refund he wanted to refund just for the burger as we had had the chips. It was only when my wife stated that our tea was ruined and that I could have become seriously ill had I eaten it and that she would take it further. Only then did he agree to refund. Terrible place, only occasionally get what you ordered and a very rude and ignorant manager. All absolutely true and we will never visit again.

Excellent service, very friendly staff and management

I tried 5.99 melt deal. Includes choice of 2 burgers Choice of 2 sides And choice of fries 🍟 The fries although very over salted were fresh and hot... very nice. The chicken melt wasn't as good.infact I couldn't eat it. And the chilli cheese bites were OK. Fast service though. And clean and cool inside. Overall good

Nice new update - a bit darker than previous, but not bad. Clean and tidy - MUCH better than McDonald's. Jason & Marlena were AWESOME.. Customer service at its best!!!

Went inside to order. Asked for a halloumi burger and got given a double whopper with bacon and cheese.

Served by Sophie, who is an absolute credit to your company. Tried to order burger items on the touch screen, but unable to add heavy pickle and onions. Sophie sorted it all out for us with a smile. Thank you Sophie.

Very nice staff and good service, Jason was very helpful with redeeming a code that was tempermental

I had experience an horibal time at this restaurant they did not serve me they where talking nasty to me

food is delicious, short waiting times and a large variety of vegan options too! highly reccomend

Every time I been, it's been clean throughout. Plenty of seating available. Service is good, but somewhat slow but I can't really criticise the slow service as it's slow because everything is made fresh. Toilets have always been well stocked and clean. I can only comment on in store dining experiences as I've never used drive thru here. Parking is plentiful but be aware, it is ANPR monitored.

Food was ok. Not particularly hot mind. Ordered at the counter which I feel felt like a novelty to the staff. Disappointed that they they didn’t take the BlueLightCard. Can’t say I would rush back to be honest.

Just didn't like that they was preparing the food with no gloves on

I recently visited the Burger King at Culverhouse Cross in the Vale of Glamorgan and had an excellent experience. From the moment I walked in, I was greeted warmly by the staff, who were incredibly friendly and attentive throughout my visit. The restaurant itself was clean, well-maintained, and had a welcoming atmosphere. The ordering process was smooth and efficient, with the staff making sure all my needs were met and my order was accurate. The food was delicious, fresh, and prepared exactly as I requested. It’s clear that the team takes pride in their work and strives to provide high-quality service and meals to their customers. A special shoutout to the manager, who was not only visible and approachable but also ensured that everything was running smoothly and that customers were satisfied with their experience. Overall, my visit to this Burger King was outstanding, and I will definitely be returning. Highly recommended for anyone in the area looking for great food and excellent service!

Hace tiempo que no tomo una hamburguesa para llevar, mi esposa y yo queríamos un cambio y visitamos a nuestro Burger King más cercano, Nuestra primera impresión fue que a nadie le importaba, había grandes cantidades de basura afuera y también adentro en el restaurante, nuestro pedido era incorrecto y nos suministraron una comida incorrecta, los estándares eran malos, me hicieron esperar poco más de 14 minutos mientras se completaban los pedidos de deliveryoo, mi comida estaba en el área de mantener caliente, durante poco más de 5 minutos, esto lo elevé mientras esperaba. No solicité hielo en mis bebidas y ambas bebidas tenían hielo en ellas. Había dos muchachos sentados afuera y a puerta abierta fumando drogas que claramente se podían oler dentro. Luego llegamos a la calidad de la comida, las hamburguesas eran de textura gomosa , el queso era cuestionable y la ensalada parecía como si hubiera estado sentada en el servicio de trabajo durante una semana, mientras que en la cola de espera de la comida vi a ninguno de los empleados con guantes mientras manipulaban los alimentos, esto es higiene alimentaria básica. Voy a dejar constancia y diré que esta fue la peor hamburguesa que he probado nunca, no fue terminada y desechada en el contenedor más cercano , incluso las gaviotas locales se negaron a comerla y estas aves son las alimañas del cielo. Animo a cualquiera que visite la cadena a hacerlo con la perspectiva de que sólo van a obtener lo que pagan. No soy un amante de los arcos dorados, pero está al otro lado de la carretera y desearía haber ido allí en su lugar.

Horrible service. 45 min waiting time . Way to long for fast food place. Never again.

Superb modern and super clean with very helpful friendly staff.

team was helpful, ZOE is was very helpful store was spotless

The best customer service. Staff were helpful and polite. Zoe provided excellent service. Quality food 😋

The manger Zoe was helpful to take my order And fresh food

Excellent service and very kind good manner too

Zoe is an excellent manager and provided me amazing customer service the food was also beautifully prepared. The store was spotless and was presented amazingly.

I had great experience in this Burger King and great customer service from Zoe and they store was very clean

*5/5 Stars* "I stopped by Burger King yesterday and had a satisfying meal. The Whopper was juicy and flavorful, and the fries were crispy. I appreciated the friendly service and quick turnaround. The restaurant was clean and well-maintained. My only suggestion would be to add more variety to the menu. Overall, a great option for a quick bite!"

Very good food just wish the staff were more friendly it puts me off visiting 😔

Great restaurant, love to come with my family.

To slow, 30 mins for food. Come on

They have a wide variety of vegetarian and vegan options my food was served hot and within 5 minutes of me ordering very happy

Called in today for takeaway, restaurant was not busy but waited for a while. Drive through seemed to take precedence. Run out of time and cancelled order.

They say the best burger comes from the best cow... now I say best burger comes from burger King 🤴

Ive been served by celyn, amazing staff, very friendly, help me with the order, i will come back again!

manager is a amazing guy very friendly and good to talk to. Very hard worker.

Food was very fresh and delicious. The place was very clean and the staff were friendly.

Great restaurant, enough room to have a small family functions .I really enjoy eating in . Clean environment, friendly staff . Well managed .highly recommend to everyone to visit and enjoy a famous whopper.

Gran visita, lugar muy limpio y ordenado, personal amable. Debo irme. No entiendo por qué la gente puede dejar mala crítica en un lugar tan genial. Si alguien la comida está fría desde la entrega estoy seguro de que tiene que ver con la empresa de entrega nlt el restaurante como la comida era genial y caliente cuando pedimos.

Ordereds 2 small chicken nuggets at the drive thru, waited 20 min and still wasn't served, walked in and wasn't acknowledged by any workers until i asked for food, very rude workers

Food was hot and fresh, staff were great

Sat outside for food. The waitress was lovely & very helpful. Food was fab.

Always welcoming and polite staffs and my food was served hot and fresh as well.

Just had a drive through 😕 got home & the order was wrong 😑 paid £16+ so that was a waste of money ☹️😠

¡Absolutamente terrible! Pedí papas fritas cargadas con queso y tocino, y me vino frío como piedra. Traté de abordar el problema, pero me despidieron. No les importaba nada. Sé que no se puede esperar mucho de un lugar de comida rápida, pero incluso para ese estándar, son absolutamente terribles! Cualquiera que no quiera desperdiciar su dinero, yo sugeriría ir, literalmente, a cualquier otro lugar!

Last whopper meal I have.The bun fell apart,burger was mushy,lettuce was chunky storks, the meal tiny.Well overpriced.

Bread and burgers nothing like the pictures on the menu , but taste better than the other place

Restaurant was of a high standard Food was hot and fresh Staff friendly Management seemed to be in control yet happy and friendly

Amazing customer service by celyn . Polite and courtiess. Would deffo recommend coming to culver resteraunt . Nothing is to much trouble ..we need more celyns ❤️❤️❤️

The people were nice and service was great, id go again

Had food here today. Ordered through the app used the 2 meals for £12 deal absolute bargain. The food was very nice as we were one of only 2 customers it was freshly prepared. The drinks didn't taste right tho so did not drink them, had a weird taste almost like a clea ingredients product.

Manager was extremely kind and helped us with our order. He also gave 3 Oreo ice creams to me and my sisters. Food was also delicious. Was totally worth the £22 . Definitely my fav fast food place around here. Hoping to go again.

Excellent Super Duper , Taste was Fantastic , Highly Recommended , Taste is Fresh , Recommend for Everyone , All the Best

The food was cooked whilst I waited, if you could call it that?! I ordered an extra burger on my double whopper so I saw the burger made up & the guy placing the burger & salad between the bread didn't have gloves on, I just hope he didn't put his hands near his nose or mouth & I hope his hands had been thoroughly washed?! I ordered onion rings also which had been over cooked, even though they were luke warm, they were beyond crispy & crunchy, there was a concern of losing or chipping a tooth at one point. The fries with cheese sauce were also very soft & Luke warm ....... I usually like a burger king but for the cost of £16.79, this visit was below average. The Manager was over friendly & a bit cringeyvtbhbaskung if the food was ok & then asking me to do a review so here it is. I expect it was not what he expected but I'm sorry, the issues above required mentioning, this visit has unfortunately out me off burger king future visits, it was alot of money for below average & I'm quite gutted tbh .......... #neveragain #liveandlearn

Amazingly delicious n fresh and really great customer service.

Experience has been totally amazing from every side

Charlotte on drive through... fabulous customer service ! Polite, courteous and super friendly and efficient !

Great place and Ali was engaging into good conversation with customers 👍👍

Whooper meal was so delicious and the environment and service was amazing

Extremely satisfied with the environment, staff and supervisor..

Amazing food and customer service. Staff is great

Very satisfied with the professionalism of the supervisor Mr Aqib.

All food served cold the only hot item was the latte and hot chocolate

Tried vegan roll. It was good. Atmosphere and staff was great.

The service was exceptional, very well organised and extremely quick. Thanks to Mr. Aqib for taking good care of us.

Food is good and I am extremely satisfied by supervisor “Aqib”.

Aqib is one of the best in the industry. Customer service was out of this world. Will be visiting again soon!

Very good service and an environment. Also food

Great food and service clean restaurant

Always good burger here staff are lovely restaurant always clean..

They put ketchup on a bacon and egg sandwich without asking if we wanted that and no brown sauce available.And could not spend my points on breakfast items.

Great place to go to eat with amazing customer service. Would recommend going

The service is polite and on time. Must say that the customer service is very good in all ways and the food quality is excellent

Best place i ever vist in my life

The service was exceptional, very well organised and extremely quick. The burgers were fresh and hot and the staff are polite and very friendly. The best I've had in a long time!

Great visit couple of days ago, clean, nice service and hot food.

Brilliant service and great food. Staff very friendly and helpful

Celyn took my order amazing the customer service was great and the food service was really quick