Subway in Ipswich

Waited over 2 hours but food never arrived, Just Eat then marked it as delivered anyway! Totally unacceptable!

I tried a Subway footlong burger today, and while it tasted great, it was way too hard to bite into. It seemed like the person who made it might be new to the job, as the bread was cooked rough.

Great customer experience. when placing an order the sauce I wanted was not available. They called me to ask to pick an alternative.

Nice and warm food Very cold drink Good service Perfect

No delivery turned up no explanation no refund still waiting

The ham sub was missing all salad and sauce only having ham inside

Never arrived looks like the house number was missing from order but is in my app under address Food was marked as delivered

This review is based on another order rather than this one but I can’t seem to find a way to get in contact with you/subway directly so I’m having to leave a public review. This is my 4th order with Subway at Cardinal Park Ipswich through Just Eat. The previous order I placed was on the 23.06.24. I spend a considerable amount of time on Just Eat placing my order, especially when my husband is quite fussy. Anyway, I placed the order and then 10 seconds later I received a ‘cancellation’ email. I received my refund within a day but the problem was not having the order. It was around 18:00 - 18:30 we took ages trying to decide what we wanted, it was our wedding anniversary and when we finally placed the order we got the email to say it wasn’t going ahead. Obviously it was very frustrating and disappointing. Either ‘Just Eat’ or ‘Subway’ need to change the way this is run because I’ve also had a previous experience when I was waiting for 1 hour 1/2 for my food when it wasn’t even being prepared to begin with. It’s off putting ordering anything as you don’t know if it will arrive.

I ordered the wrong thing and wasn't overly keen on it

very rude deliverer, said he was there 20 minutes ago when i was standing there waiting for him

driver did not deliver to house, he parked near the church and more or less Demanded that we go to him to collect, granted it was probably only 400 feet but still, I paid for delivery so I expect it to be delivered properly.

Ordered through Deliveroo.. disgusting.. pot of meatballs stone cold and rock hard, missing food from the order and the sandwich was just as bad, biting into stale rock hard meatballs.. how difficult is it to make a sandwich?

Ordered a Tuna melt and Teriyaki. Two Teriyakis delivered

I ordered plant based steak and vegan cheese I got some kind of Patti no cheese and cold! Can not eat.

Friendly delivery driver can't fault the service

The just eat message said "they wont prepare food until driver assigned", they didnt do this, they prepared and let it sit for 30+ mins so was awful.

I go in regularly to get a couple of subs a week. Staff are always brilliant. Moshav is brilliant always remembers my order. Food is always great.

Driver delivered wanted me to walk down to car to get my food because it was too far for him to walk. Come on its a minute walk from road to door.. I paid for delivery not collection

cold food delivered fast, probably cold due to being prepared early when a driver wasn't assigned then left on the counter waiting for the driver which hadn't even been chosen yet

Food was good but when I tried redeem my points off the app the Co-worker got all rude and snarky with me telling me im "not allowed to use my points cause I haven't ordered something else". This pissed me off as I've already paid so much for these points now your telling me I need to buy more even though that's not a requirement said on the app?

Disgusting not toasted, Mozerella tastes gross and barely any sauce.

Arrived at the exact rime it stated and

your driver is absolutely disgusting he didn't even knock the door also left the food on the floor outside my door if it wasn't for my ring door picking up the movement I wouldn't even of known the food was delivered

Fast and prompt delivery and good service

The delivery kept being postponed so I called the restaurant who informed that the food was ready to be collected but no drivers available (everytime the same thing). Result: cold food, wrappers were all soggy and everthing was falling apart. No fault of the restaurant as food was ready! I keep trying to give Just Eat one last chance but it is beyond ridiculous now. There are other companies to use and that always deliver on time. You need to up yout game a bit!

Delivery delayed an hour. Crinkle wedges stone cold and soggy. Cheese missing from sandwich. Excessive amoint of onions.

Items missing which has happened a few times now from a subway store

delivery took 2 and a half hours and was cold

driver drove past my house and took my food miles away my food was stone cold

Never got my order even tho it said delivered...got ring door bell footage to prove no one delivered my items

Note to self : Dont order subway

staff member used toilet did not wash hands ! went straight back to serving !

Never showed up ! Fire that incompetent driver and give me a full refund.

Very hot and tastes delicious!!!

ordered for 17 pound they delivered to wrong adress. and refunded me with 13 pound. good business

The driver was rude to my husband

delivered fast and followed notes to a t

Food was cold, wrong packet of crisps and didn’t even have sausage in it, sorry but I want my money back that was the worst meal I’ve had in a long time

I wasn’t happy with how the delivery person banged really loud on my door when I was already opening it

We ordered with cheese but neither arrived with any. Also concerning that there was sweetcorn inside the packaging despite neither sandwiches having that in it

Do not order from here just eat driver did not deliver food.

I ordered through deliveroo and the sandwiches were okay for the delivery time, however there was very little of the sauces and salad I selected. I also ordered chili heatwave Doritos and received nachos and cheese instead.

A group of eleven passengers including me were left stranded by National Express on Christmas Day. The owner of this Subway saw us huddled under the bus shelter and opened his restaurant for us so that we could come in from the cold and rain. He offered us all free cookies, coffee and tea, and refused to take any payment. He let us stay there until we were able to sort out alternative transportation. Truly an act of altruism. Thank you for making our Christmas brighter!

Food is freezing cold and no cheese in any of the 3 subs

Not good portions and bread was burn

Wrong order delivered. Couldn’t eat it either as allergies to fish

No order delivered even though it says my order was delivered at 21:00. This is the second time in a couple of weeks that this has happened to me. Very hungry and very angry.

Food is not good. Taste is not good. No value for money

Could really have done without a lecture from the delivery driver about how my address was wrong, when he was just using the map and ignored the address and delivery notes I had given. Never mind the fact it took him 2 phone calls to find the correct road I live on.

Friendly, fast, well presented Happy 😊 customer

Order was wrong,tried to call and ask for the correct sandwich to be delivered,had the phone put down on me..One Sub was completely wrong,neither of the subs had cheese in as ordered,2nd time ordering a subway through just eat,from here,2nd time wrong,dismal attitude on the phone,refused to correct the order,told me to take it up with “Just eat”…Utterly shocking service standards..

Took so long my food is ice cold

Great for a quick bite. Bit on the expensive side for a sandwich

Staff are always polite friendly and ready to help, the place is very clean 👌 food is done extremely quick but efficiently excellent value always look forward to coming to this one .

Good service and quality food.

The bread was wrong, all of the food was really cold chicken bits were cold and undercooked! I like subway but it seemed like there was no effort put in any of the food together, I understand it was lunchtime and mabe very busy but to put this for somebody who pay the prices it can't be acceptable sorry to say this

lovely people excellent service thanks

Food was cold when it got to my house not enjoyable at all

Never received order driver rude on phone and never delivered

Order didn't arrive never got it and never recommended

Amazin as always followed instructions deffo be bak

Footlong with chicken Turkey Ham. Salad and bbq sauce 😋 top quality, especially after a session at the gym. A bottle of water as well. It was not expensive and extremely tasty.

Wrong item sent and out way too much sauce on that the bread turned soggy and the whole thing fell apart

Have ordered many salads from subway. Very disappointed with these ones. Mainly lettuce and not much else. There must have been three iceberg lettuces per box. 20 quid. Hardly any meat or other salad.

Lovely Jubbly... Nice chap rang me when he arrived.

We were delivered a McDonald’s and not a subway 🤬🤬 and

Wrong items in order, cold and missing items

Awful, bread stale and hard and cheese missing and hardly any fillings, very very disappointed

Would have all been OK apart from garlic bread was that crispy and o er cooked I has to throw it away and the cheesy bites were like rubber

Shocking. Phoned subway and they said Just eat had not picked the order up. Do not use Just eat because this happens alot. Been charged for the order that never left Subway. I want a full refund with immediate effect.

Food wasn’t what I ordered. No cheese. And not toasted

I ordered this at 12:29 and my order just now came 2 hours late I don’t know how when there’s no traffic or anything and when I got the food I took a bite and binned everything as it tasted like dogshit

It was cold the steak was cold and rolls like as if been in fridge

Had poached egg added to my 6 inch sub ..half way thru I found clear uncooked part of egg that obviously wasn't cooked long enough..made me gag and I chucked rest out ..

Food was cold because the driver made several stops on the way

Thought i’d try from this subway again, oh i was so wrong!! absolutely awful. the salad is not enough for a 3 year old and there wasn’t even a full scoop of chicken tikka in the salad. Save your money and order elsewhere. i’d like a refund for this as i’m appalled. this subway has gone downhill so much.

Moaned bc I was late to the door

I am honestly most of the time missing things from my orders. It's incredible. I wish there was a way for them to be able to just send what they were missing rather than suggesting a refund.

Very nice got to make in my opinion.

The salads were absolutely tiny to the point where i could see the bottom of the box. Wasn’t worth the money at all, don’t waste your money here and go somewhere else.

Food is like most other subways,had a hot chocolate to go with my food, an tasted absolutely horrific, hardly any taste of chocolate, leaving a film in the mouth,did speak to owner an they use 1 packet foreign chocolate not Cadbury or any other well known name, won't be using them again

The six inch sub was okay. However I ordered a veggie delight salad. I did not opt for cheese as I cannot eat dairy, there were several slices of cheese on my salad. I then had to avoid a massive part of the salad that was touching the cheese.

Delivery driver was nice. Food arrived exactly as ordered.

Cheesy bites and chips were stone cold, subs wasn't toasted but enjoyed subs

My meal arrived quickly from a polite courier. Thank you again

Food arrived. Friendly driver. Thanks

Mayo tasted funny would like refund asap

The mayo tasted absolutely dreadful. It tasted so sour and off , they’ve definitely changed their mayo to a different brand and it’s awful. it was so bad that i’ve had to re order my salad without mayo, what a waste of money.

amazing. i complained about the bad tasting mayo so ordered again and i received a huge salad and some pots of mayo to try and they tasted a lot better! thank you subway this is amazing service, will definitely order again :)

Food never turned up, called the shop and they were helpful, but they said my food was given to the driver who decided that they either wanted to eat it themselves or give it away, Just eat the company have a pretty shocking customer service,

It was on time as I tracked it, but when I was the tracking, the driver the decided they would stop for 10 minutes further away from my house, I like the food from this shop 👍 just not impressed with JUST EAT and their customer service,

Amount of salad was a child’s portion. Very disappointed

This time order was dilivered. This is important. Dont care if is late or erly. Need to be diliverd at all to counts

Great place to get just what you want

Food was very bland and lacked any flavour. I was very disappointed

Absolutely amazing Subway salads from here! i definitely recommend

When u ask for extra onion and mayo in ya tuna sub I dint expect to get more onion than tuna and mayo the sub was un eatable my son couldn't even eat it after he bit in to it it fell apart cause of the amount of Mayo so he ended up havin my sub

Subway on Cardinal Park is a relatively short walk from where I work so I visit here quite often. The staff are very efficient and professional in dealing with customers in my experience and make delicious sandwiches. Just like the branch in Queen Street, i recommend the Cardinal Park venue highly.

Food was cold, no where near what I’ve been served from any other subway.. my son had hardly any salad or steak in his box. Not happy

Pack of cookies missing, fuming.