Subway in East Staffordshire

Ryan was superb today. Great service, very friendly and makes a great sandwich.

Served on Saturday afternoon by a young guy named Ryan. What a lovely kid. Very polite and friendly. Seemed to be working on his own but taking great care to keep everybody happy.

Called in at lunchtime today, very busy but counter was well stocked and both the young men on duty - Kal and Ryan - were extremely polite, helpful and efficient in their duties. Both of them a credit to Subway, in fact! The food was good, too! All in all, A1*!

During the Christmas period I visited this restaurant to be greeted by a larger than life character, I believe his name was Ryan. Upon arrival I was not welcomed well at all and when ordering my food I felt it very unsatisfactory with the time and lack of care put into my order. It gets to the end of it where I have to pay and I find out that he has charged me for an extra meat in my sub. Now I was under the impression that you got two free meats with your sub, not only one, this wasn’t effectively communicated to me and I was charged an extra 80p for my meat. Was not happy then and still not happy now, I have not found a way to report straight to the store other than through Google Reviews so this is my means of complaint, though I would rather it be through an official website. Shan’t be returning if i see that boy in there again, and not only that i don’t believe he was practicing true sanitary care either.

Made me feel uncomfortable by commenting on my order just because I like a plain sandwich. Happens at alot of subways but this was worse. Told me I'd be better off buying a tin of tuna.

Nice and helpful service,good food:-)

Nicely ran subway ! A pleasure stop here

I normally love subway, but this is the worst one I've been to. I have admittedly been a few times as it's the only one within 30 minutes. They are constantly out of ingredients or have long queues mainly because they aren't going quick enough. The straw that broke the camels back was when I ordered through Uber eats and got a cheaper sandwich then what I ordered. ' you'll have to talk to Uber eats and change it when the other customer complains.' Complains? they got a bargain. After that I looked back on all the times we've been and honestly I can't think of a time I was happy about going there. Going to the next town over and come back will leave a better taste in your mouth.

Visited half way through our journey, was served by a lovely chap ( no name badge but he had a ginger beard) very friendly, nothing was a problem. Subway are lucky to have him.

didn’t have many ingredients, so queued up 20 minutes to be disappointed . waste of time and the workers were grumpy and unhelpful

Subway: Fresh and customizable sandwiches with a variety of fillings. Quick service, affordable prices, and healthy options available. A go-to spot for tasty and made-to-order subs. Satisfying cravings with every bite.

Used to be decent but ordered a subway for collection and was told on the app it was ready. When I arrived they informed me that they didn’t have any salad boxes and so nothing was actually prepared. Had to wait in a long queue for a refund but was told that they would phone to provide the refund. No phone call eve came. Absolutely disgusting service as they effective stole the money as money was paid and nothing received

This is one of many times we have visited to be told they don’t have what I want it’s our nearest one and is a 7 mile drive it’s really annoying me !!

I watched the man behing the counter picking his teeth with his finger and then went and made people's sandwiches. Put me right off.

Very tasty meatball sandwich 🥪. I will be going again .

Tasty subs, hygienic and quick... I would recommend meatless steak for those looking for a vegetarian option 👍

Whenever I order online - always massive issues. Give up trying to eat from here.

Me and partner went here this morning was served by someone that didn't know any ingredients on what was on any of the sandwichs on the menu and ended up asking me and my partner what is in it then when asked to be cheesed and toasted it was put in the toaster but not for the right amount of time as both mine and my partners sandwiches were cold

Had a gentleman serving me this morning. Very impressive. Took great care in placing the ingredients across the bread. Not the normal rushed job experienced elsewhere with ingredients thrown on with no regard to presentation or delivery of a quality product. Excellent customer service skills to the gentleman serving. 👏🏼 shame he didn't have a name badge.

Couldn't have been served by a nicer person today than Josh. Amazing service. Thank you 😊

Breakfast finishes at 11am. At 10:40 I was told they have no breakfast items left. Although they have "afternoon bacon and afternoon sausages" Infront of me, I was told they were not for breakfast. I asked for a breakfast alternative and was told no. They then changed the breakfast signs to normal food at 10:45. Rude humans.

Visited for breakfast due to the handy location near Alton Towers. The food was good and the items that I wanted were in stock. The member of staff was friendly and helpful when serving.

Nice place to make a brake on the long journey. All was fresh.

First time experiencing a Subway - never ever again, utterly disappointing. If only the sandwiches looked like the photos.

Terrible customer service. Food came right off of a truck and he claimed he couldn’t take 3 minutes to make my sandwich, so he told me I had to wait for 15 minutes, which is fine, but he had quite the attitude. He also claimed to be the manager, but seemed a bit hesitant when I asked.

Was going to have a subway and it was supposed to open at 09:00am and every time I visited it opened at least 30-40 minutes late which is unacceptable

Really efficient staff, in and out very quickly. Thanks.

Loved it Happy and helpful lady

Great people there went out of their way to help me with my orders. 😄

Friendly staff , not very happy that I have to pay extra 50p extra to have gluten free bread but the other don't even have GF options.

Enjoyed my meal. Staff very professional.

Just a typical Subway location with friendly staff

Nice good food. The staff are nice.

I arranged all my families dinner, me and my partner wanted a Chinese and the kids decided on subway sandwiches, they all have the footlong meals with the drink and crisps and usually a cookie to go with it. So I order the Chinese to be picked up at eight o clock and I left my house just before half past seven which gave me time to drive the two miles to the subway, go in and sort the subway out for the kids and be in time to pick up the Chinese at eight o clock. I got to the garage at 7:35 pm on Friday night, there were a few people hanging around the subway area and one person even walked off in disgust, ranting to himself about it being closed early again, sure enough when I looked over, the counter was all closed up, the bread fridge emptied and everything was tidied away, no sign of anyone, I thought maybe he's in the back and will bring the stuff out to make the sandwiches and just wanted to be cleaned up on time so I emt over to the fuel counter to ask, I was stoof behind a lady who was looking impatient. We stood there for a few minutes and I asked if she'd seen a member of staff in the place and she said no, a large group of people started to form behind us (most holding sandwiches sold at the garage) after anothwr five minutes waiting a man started shouting out "helloooooo is anybody in here!" at which point a lady appeared chewing on some food and rudely says "oh I didn't realise so many people were here" which I thought if there was even one person here shouldn't you have your backside at that counter, by this time it's ten to eight. I get tot he counter and say to the lady that the subway is closed up and she said "yes he's packed up and gone" I inform her that it'd supposed to be open till 8 o clock and why has he gone home, she shrugged and said he does that sometimes. I left the place annoyed, I had to ring my partner and try and sort out what the kids wanted instead which turned into a big row as they couldn't decide on one place and the youngest was very upset that she'd been promised a subway and wasn't getting it anymore, they ended up getting burger kimg which was rubbish and overpriced and our Chinese was cold by the time I got it home. Very disappointed.

Love subway breakfast, dinner or tea always nice to have a subway

I have been going he for such a long time staff are friendly mostof the time service is good. Unfortunately after finding out today that subway all over has now decided not to serve spicy cheese and they have changed the hot sauce the only 2 thing I have on my sandwich. Yes there's a new hot sauce it's no where near as good as the original one due to this I'm no longer going to go unfortunately

Yeah a foot long BLT, just the thing for me today. Convenient for truckers and all alike, off A50 between Derby and Stoke and the site also has Gregs, Premier inn hotel, Starbucks and Burger King too!

Happy staff ??? Not ....anybody could THROW a sandwich together . I mean throw .no pride at all ..keep Away

It's Subway, does what Subway does.

Subway is ok but do not use the loo you will catch a nasty disease it's filthy

Stopped here in HGV overnight reasonable price and choice of Subway or Burger King for tea. Toilets could be cleaner and with better lighting, the staff where pleasant and helpful

Went to this subway and the scoop for the chicken tikka and other meats they use it for is so small now it’s ridiculous I’m paying £4.70 for a salad because I have to have double meat and they hardly give you any salad it’s so annoying I can order a sub and get more food for less money sort your self out I try to be healthy but it cost more not to have the bread how does that work make it better for salad buyers please

I have never been spoken in such a patronising way for many years. As the sale bowl was filled, I was prompted as to what my choice of salad would be and in a way to suggest the manager was in a hurry, incidentally I was the only one at the counter! When I asked her politely to please slow down, she continued to rush me as to get me done and out of the way as quickly as possible. When I complained she returned comments of a sarcastic and patronising tone. Perhaps this is the reason on the many occasions I have been in there that it is not very busy. I must say that all the other staff members that have served me on previous occasions have been extremely friendly, welcoming and polite at all times. Whilst this manager remains at this outlet I will not be returning, and will not recommend. I have ran several businesses for many years and have always considered the customer to be very important and have trained my staff members to be polite and courteous at all times, even if the customer is wrong. Yes the customer can sometimes be wrong, but can be politely corrected without resorting to rudeness. I hope that the company takes note of my comments. I would appreciate a reply.

Can't use always closed in the middle of the night

Great food,service a bit slow today.

Very slow service, only one member of staff to serve customers at a busy service station on a bank holiday weekend. Food was ok, but it just took a good 20 minutes to serve 3 people.

Best Sub I've had in a while! Cheers!

Had to ask the server to change their gloves as they didn't swap them after the person in front of me. Had ran out of quite a lot of fillings also..

Food was the usual subway offering but the service stood out. Rarely have I been served by such warm friendly staff, who went out of there way to make you feel welcome. If only all fast food outlets could be like this.

Asked for a plain cheese sandwich,was told that I would need to pay extra if I needed more than the two small pieces supplied ,the cheese didn't even cover half the bread,shame on you subway

Meatballs were like eating drywall, the bread was burnt and the service was like a scene off green street.

There was only one member of staff on and she had very little customer skills. As i sat down with my food all the tables were filthy. there was food all over the floor and an empty toilet roll on the chair. Bin was over flowing discusting

Staff always helpful even to the point of refilling my flask with hot water so \I don't go thirsty when I'm working

Great subway but I'm writing this review because the staff are always so friendly and pleasant. Thank you so much for your kind and friendly service.

No experience closed on arrival at 7:30pm, bloody rude female cashing up with notes all over the counter. Floor behind counter in a disgusting state,.

Called into this subway on way home from visiting family. The staff were lovely. Very polite and friendly. Nothing was to much trouble. Food was excellent. One of the best subways I have been to.

We have just visited this Starbucks and the drinks and food was lovely. However for saying there was only us 5 and another 3 people in and it was first thing in the morning it was filthy. The upholstery was stained, there was visible dirt everywhere, tables weren't clean and the toilets was not up to standard. When you are paying high end prices for food and drink you expect high end facilities!!

Food was OK when I had breakfast there but tried to get some food the night before at 8.10pm after a very long drive only to be told they had closed.

We stopped here to grab a bite to eat. Food was lovely & fresh. Staff were ok but not the fastest & not very chatty.They spoke a little too quiet so had to keep asking what they said. Think they need to learn some people skills. Otherwise the visit here was great.

Staff try hard. Convenient- used a lot for lunch on way through . Staff turnover a bit of an issue. Kids like it

Very happy with the gentleman that served us. Made sure that all of the order was correct (Even with 2 fussy 15 year olds) Also worked out the cheapest 'offer' for us to make sure we weren't over charged. Cannot ask for more from a fast food place

Been here a few times as this is our local Subway. We have never encountered any problems and the staff are always polite and helpful. Our only gripe and the reason I haven't awarded 5 stars is that the eating area is sometimes left dirty.

Called into this Subway (wish I hadn't) . The male member of staff was rude when I questioned the size of the children's baguette , and when we got to Alton Towers I realised the girl who had charged me hadn't put the children's drinks...

The course is easily accessible especially if you travel on the train, station being a few minutes away from the entry gates. We had groupon tickets for the day saving us money but also gave us access to all areas. The only down side to...

Arrived and asked for a veggie sandwiche the woman tutted and when asked to change her gloves stomped to do it. She then preceded to mess with meat and the took my sandwiches. I asked her to start again With new gloves she stomped over...

We had visited the uttoxeter subway before back in March on our way to alton towers with my family. before the service was disgusting the lady who was serving my family was rude and unwilling.. the eating area was very untidy and food was everywhere..crumbs...

We popped in here for a quick bite , the staff really did not know what they were doing , the lady making up our subs moaned about how she did not like making up the melts as she could never close them fully, we...