Burger King in East Staffordshire

Im so disappointed! Burger buns are not fresh as you can see in the pictures. Normally close at 10pm but they dont let us to sit normal part at 8pm. The only good thing is fry:(

Visited burgerking on Sunday afternoon with the family (all 9 of us) ordered at the kiosk and opted in for table service. The food came out fast, hot and fresh even though it was lunchtime and it was quite busy. Cheryl was brilliant! She was running out with our food, then all our drinks and even brought us more sauce! We all had a really good experience and will definitely be back :). Thankyou!!

Love the chicken and the chips great service

Fast service, lovely staff and are straight there to help if needed!

Wery friendly staff. Always helpful, good food, no problem with my orders! Definitely recommend site!

I went in during my dinner hour. The store was neat and tidy thanks to a lovely lady called Shirley. The staff were great, and I was given a fast and friendly service. The food itself was hot and fresh. This is why I have always went to this store and will keep returning because they always treat you well and ask how your day is going. Well done! 👌🏻

Delicious food staff very polite and professional lovely shop cant fault it

Was so hungry and looking forward to a nice burger King burger but spent too long looking for the burger meal I wanted so I went to the counter just to get ignored by 3 members of staff. When I literally asked for their attention they said you can only use the machines. Went back again and asked for help and asked to just order at the counter as everyone was just standing there and was told I had to order at the machine. Left and went to Greggs next door which was cheaper and service was 100% better.

Lovely and clean fast service and great atmosphere 👏

Great service and food. Very polite and helpful staff. Will be back again.

Lovely helpful staff and speedy service :)

Walked in and went to the till just to be told to use the touch screens and then laughed at then asked to use the toilets they replyed I had to be a customer when I already was the manner of the staff is disrespectful and rude

Excellent always go into one in Newcastle

I usually go to the one on Clayton street, and service takes a little longer but you get more fries there, but the guys working here seem a little more attentive, and it depends where you go on the go to ensure your food doesn't get soggy and remains hot as to which one you go to. The train station one I don't go to because of lack of rewards and app support. Otherwise, the food is excellent as always.

It was ok, slightly long wait, and slightly dirty table but nothing major.

Friendly staff and speedy service Thankyou

Really disappointed in the service. Just ordered a royal and chilli cheese bites. I was the only order on screen and the only person in the restaurant. Ordered at 16.36 and didn't recieve my food until 16.45. I could see that both my royal and bites were ready to be packed but the 5 girls working there (one of whom I assume was the manager/assistant manager) were stood around talking and gossiping with each other rather than packing my order. By the time I got my food, the bites were cold and the royale was soggy. Disappointing.

Ordered a chilli jam whopper meal it was literally a halloumi burger smothered in chilli jam and onion tried ro contact the restaurant several times to no avail. Ridiculous.

Awesome restaurant. Nice staff and good food

very nice food professional staff lovely place

Amazing service food was hot and tasty would definitely recommend!!!

Prices going up food quality is going down shame as I used to like a BK

Food served quick very good, Very polite and helpful staff

Tasty meal. The cleaner was definitely doing her job well. No ketchup though, not sure why

There is one toilet for customers and it’s locked. You have to go looking for someone with the key to open it. The Manager Claire asked me if I preferred to pee in the streets with the drunks. Shocking customer service

Cheers daughters crying since Burger King stole her bracelet 😡😡😡😡

Stood at the counter a good 30 seconds at least, at a guess. Some woman with a small tattoo on her hand tapping away in the till, no hi, no I'll be with you in a minute, nothing, so I just waited. She finished tapping in the till and turned round and walked off out the back. As did I back out the front and I'll not go back. Rude, waste of space employee. I then went to Fenwick's and just wanted to use the toilet, as I didn't have time to sit and eat. The lady at the cafe was so polite to me, even as a non customer just wanting the loo. I then enquired quickly about a product I passed on the way out and got a young lady who displayed impeccable manners and customer service. The difference these staff get paid is within about 10p an hour, that difference being what the Burger King staff member actually deserves to get paid.

Very friendly service, lady on dining area was very kind and helpful

Was not meant to shut until 10pm we got there at 20.25 and we were not allowed to use the toilet as they were "closed now" absolute joke

Great place, great food and reasonable if you use the app

Lethal whoppers mind! Don’t go there unless you’re ready for the heat they bringing out that kitchen🔥🔥. Belter customer service by Claire give that women a raise!

The food is pretty good and actually tasted fresh, I forgot a bag and they actually kept it in the office for me when I came back to get it and on a different visit opened the bathroom even though it was closed so friendly staff and the new nacho chicken is also very good.

Staff were polite who were monitoring the tables.

Okay ish food. Fries were alright. Meat felt like rubber and was cold. Service was quick and there was lots of seats to pick from.

Lovely staff great service will serve going again

The king of burger…. Just as good as in Canada but much dirtier...

Disgusting. I’m amazed that at what was served to me this evening could be passed off as food! It went straight into the bin! If it wasn’t for the fact they I was there with my little boy who had chosen to go there & I didn’t want to upset him. I would gone ballistic with the manager. The place was a pig sty - filthy, no clear tables, left over food everywhere. More than half the seating area was closed off despite being no where near closing time. The staff were rude! toilets were closed…I could go on all night. Awful excuse of food chain. Will never go back, avoid if you can

Will be my main store going forward food was lush clean toilets and friendly staff

The food is delicious, the service is excellent, and the location is kept neat and orderly.

Very bad service at this place, rude staff, worst Burger King i visited in UK.

Lovely Burger King with lovely staff, shoutout to Cheryl on tills who was very kind and went above and beyond!

The food was really nice that burger had all the correct flavours I really enjoyed the burger it was perfect it tasted like a proper original burger the service was good the place could do with a renovation those self oder stands in the middle off the shop look messy it's a little bit dark

Rude till staff Try to charge 30p for the tiny sachets of Mayo - what a rip off. Often so few seats because they close the upstairs area when it's busy. Total lack of any service with a smile. Food is too often not hot. Do yourself a favour and go to McDonalds just up the street from this one. It's better and they don't rip you off for tiny Mayos.

Had the worst cheese burger of my life here. Yous need to up your game! This food isn't cheap either.

This burger king is the best one out of them all in Newcastle it's on Northumberland street centre of town service is fab quick No waiting like other outlets clean premises staff is friendly if u ask them they clean tables on ye request not like that other branded one where u eat with filth around ye feet ....toilets or on ground floor also on the first floor always clean ... would a go back definitely

I vistied burger king again today with my family, food was great and we were greeted with a smile by Cheryl as always 😁 The customer service provided by Cheryl was outstanding and i think she should be rewarded.

Food was cold and staff very rude

Great service, the host:rutter at the till was friendly and helpful quick and easy service

Very rude staff, especially the old ladies who they working there 👎👎👎👎👎

Staff are always happy and food is always fresh

Not as good as it was my burger was cold

Great place. A bit expensive though.

Love a burger King while shopping in town, I got my engagement ring so it was even better then normal.

Staff were superb really nice and caring when my card kept declining. Staff member cheryl was so kind

My order was taking very nicely and the worker was very polite, she give my food within 5 minutes she was excellent and she goes by the name of cherly excellent worker 👏🏽 Well done cherly your amazing!

Well I don't want to be too hard BUT it's not the busiest of burger houses but there is very little service with a smile! However the service is quite quick but the food could be hotter! Surrounding are just OK, and very dated. It's right next door to 5 GUYS which have better burgers and surroundings so I guess people pay more and go next door?

After coming here I need to rebuild my soul

Always a fast service every time I pop in - food is made fresh and always pipping hot. Busy restaurant but it’s to be expected being on Northumberland Street but it’s a good vibe. Staff always seem happy and having a good time.

Have been here several times and the staff are always lovely! Was recently served by Kit who was really friendly. Food was fast and hot. Proper burger. Yum!

Staff always friendly,quick service. Not long to wait for food. Clean and tidy.

Best burgerking in the northeast. Staff are mint & the food is always mint. Love It 🙂

Floor,chairs and tables covered in food, coke and general rubbish, I was eating in and food not even served on a tray having to carry items one by one to table. The coke was flat so wasnt touched at all and staff unhelpful. Did not finish my meal, restaurant was so unclean i was put off. Its a shame as i do enjoy burger king.

Very rude staff Will not buy anything from this restaurant again

Worst burger ever !! All cold Only one word…… horrible

The staff whose name is 'Dee' was really unkind. And there wasn't any word of understanding to wait for a while. She refused to use an international card. Eventhough I've already used this card here! And when I got home, there was not a single ketchup and mayonnaise haha Dont want to go there again :)

Dear staff, plz learn some manners

Much better than that other place always has been 😁😁

Only 'allowed to use disability toilet....disgusting on every level.

Quite and clean. Had to wait for food but it means it was fresh.

Easy food to fill the stomach 😋😋😋 when one is in need of something to eat...

Standard burgerking tasty food and pleasant staff

Very poor quality food and service. And cheaper to buy a Sunday carvery

Don’t go here- I’ve been vegetarian for 8 nearly 9 years and got served chicken nuggets instead of the vegan nuggets. I feel absolutely sick.

The last visit to this BK shattered any and all trust I have with the brand name. After ordering an entirely vegan/vegetarian meal, we were supplied with standard whopper burgers. This was raised with the server she laughed it off and walk away. I've since spoken with customer services and was supplied with a "free replacement voucher", however all branches I've subsequently tried to redeem this have said they don't accept the vouchers via the app as they "don't have the button" For a company to be pushing the meat free range so strongly, this is appalling. Anyone who may be considering these options, best to stay clear entirely. Chances are, you could be getting meat and not knowing.

Never again. I feel like Michael Douglas in that movie when he goes around killing people. The lady who cleaned table was nice though. Throwing food on the trays and serving burgers that looked like they had been taken out the dumpster,

4.09 for a tiny junior whopper. Not good value for money.

The staff were unfriendly and impatient. We tried to use the burger king app to get an offer but they are totally unfamiliar with it. In the whole ordering process the staff were impatient and they kept repeating the same thing and didn't solve our inquiries. But the food is okay.

The burgers and brilliant and the staff are friendly

Expensive for the amount of food and drink we got.

Best burger i have ever had with lovely smiles from the Beautiful staffs

Clean and tidy, good customer service not too pricey

Very poor customer service please don’t go this place

7 of us visited here, all complained that buns were very dry.

Great food and friendly staff, they even held the door open for me on the way out

Horrid, order was wrong and overly expensive. i do like the flavour of burger kings meals and i think they taste better than McDonald's but i feel ripped off for what i received and the portions on fries are truly terrible. I cannot recommend getting a meal here unless you have money to burn

My burger wasn't fresh and it served even cold. Not good quality at all. Unbelievably expensive

Dimly lit shop. Relatively poor quality food. Inconsistent.

Worst experience imaginable. Food was horrible, seating areas wearnt clean and the staff looked like they had worked 15 hours miserable didn't care no welcoming or anything. Would not visit this place much better around

Grandson wanted a burger which was ok. He was shocked to find out that they didn't do milkshakes though. I asked for a Latte coffee but when it came it was so cold that I was unable to drink it. The young girl serving made 2 more attempts to get me a hot Latte but she said the milk was coming out of the machine cold. I asked her to just microwave it but she said they weren't allowed. She got the manager who issued a refund. The manager didn't seem at all interested or concerned. I am making an official complaint as this is not acceptable. On a plus side, the grandson said his burger tasted better than McDonald's. However, they are double the price.

A large city centre branch of the Burger chain In Northumberland St Newcastle spread over two floors which is very busy indeed especially at weekends and lunchtimes as two Universities are nearby ,Service is swift and staff are friendly

Food cold asked for new 1 the second was the same , didny look so clean but what shocked me the most was there was a dog in the restrant while ppl were eatin

Extremely fast and friendly service, good quality for the competition in the area

Food was cold and no ice for drink very limited choice for drinks too

Enjoy meat chip nice and crispy 👍

The cashier was superb 👌 👏🏾 working under pressure but very engaging and friendly. I enjoyed my whooper meal.

Food was nice, staff were friendly....But sitting in was awful, it was freezing! My 2 young kids were freezing and couldn't wait to leave. They had the cold air con running, even though it was a cold day outside.

They are pretty fast with your orders

I like burger king best out of all the fast food restaurants. I really like there burgers. I when to this one with friends. And we enjoyed. It very much

First visit to Burger King for years. ( Double bacon cheeseburger meal ) . Now I remember why I prefer Burger King to McDonald's. We have a McDonald's about a mile away but sadly no Burger King.

If you want to pay for better food and less trashy customers, come here. One star off as I've seen a customer get blanked when he wasn't happy.