Subway in Isle of Wight

The food and service at this place was brilliant - staff were very accommodating - being from West Yorkshire the atmosphere was very welcoming - many thanks to Navan!

I came in with my dad today for the first time for him and the staff were so helpful patient and lovely to both of us I only saw 1 name badge that was Suzi but the 2 other ladies on this afternoon were lovely aswell they all made my dad's first visit a lovely one

Ordered on the App for collection, only to come in store and find out they only had brown bread, no crisps that i ordered and the drink with machine wasn’t working. Then went to use the toilet and they was also out of order. Avoid this place like the plauge!

Great subway located in Ryde, Grace & Navan have a very personable touch to customer service and make the customer feel valued. Surface areas are clean and you can tell it is well looked after.

My partner got me a 6inch breakfast sub. When I opened it to eat it.. the roll was stale completely rock hard. He took it back..was told they finish breakfast menu do he got a refund. Staff not helpful at all. Subway gone downhill since new people took over. Won't be hoping there again. Now also charge 50p if you want cheese on when it's grilled.

Service really poor .Didn't lserve customers in the shop first. Our friend had to wait half an hour before getting there subway .

Lovely food, great service from Suzi this morning will be coming back

Tasty, good selection, lovely food

Went in yesterday and got amazing customer service from Suzi and Amelia. Sub tasted great

Fantastic service the management superb They know our order would highly recommend them. Very pleasant and friendly

Good hospitality and fast service delivery. Food meets the subway regular standards.

Customer service is at top, hygienic and freshness are super, they know how to customers happy. Enjoy😊 fully - must recommend for everyone to enjoy fresh sub.

I don't normally leave reviews but I've not long walked out of Subway with my kids lunch and I feel so sorry for the 2 guys who served us. The first guy explained it was only his 2nd day and was asking for help with my order over & over. 4 others working, 3 were ignoring him, he was being pointed towards the back, no one helping building a backlog and a queue which before I was served, wasn't there. Not one (2 men and 1 Lady) actually gave him eye contact, he was instantly dismissed. A guy came from the back and was helpful and made our order. No problems 10 10👍🏻👍🏻 The Lady, if you're the new owner or manager, the calm, "I'll help you" demeanor towards the new guy AT THE END was nice but not helpful in that situation, you still ignored him to start with and caused the queues and frustration. I gave 3* only because of those 2 guys as I was ready to walk out over how rude those 3 people were. When the subs were taken out the oven, the guy was transporting the hot tray to the side, taking the subs off and the tall guy jumps in his way to put the cucumber in it's spot, almost causing newbie to burn him. To the 2 guys, you're better than a job that doesn't respect or listen to their staff. You shouldn't be that deflated and frustrated on your 2nd day, I hope you're both in a better work environment.

Had great experience. The staff was friendly and hygienic.

Such good service from grace and amazing food and even gave us a free sub

I was served by a lovely manager called Amelia and I had a very weird combination custom footlong, but she was very polite and caring despite my tricky order. She was nice and chatty to me, which I liked very much and her attitude towards me and who I was ordering for was amazing and funny. She deserves the world! Hands down best personal there.

flys everywhere and wouldn’t tell me how long a foot long cookie is

Grace and Suizie are great! Amazing service

Suzi and grace were a pleasure to be served by. Funny, kind and knew their subs! We’ll be back

Problem / complaint resolved with thanks May 2024 Hi All it is now 29/7/2024 & this is an update on my issue going back to may 2024. see review i left on 25th July. After i received an email from new owner Navan who was very disappointed about this issue i had raised & not had a full reselection too. we have spoke & are both happy now it has been sorted so this is a brand new review. I'm happy to say if I'm ever back on the isle of weight i will have no hesitation to eat at the Ryde branch of Subway thanks to Navan & his intervention i may have been a bit harsh about the food & service when we was there in May 2024 as the problem & frustration was with the management Ed ( no longer employed there) & Hugh who was not happy with my last review but he has to except some responsibility for my views taking so long to sort it out. Please will the new owner Navan except my apologies for all the negative remarks I did make. And I wish you all the best in the future in Subway. after 3 months still waiting for a resolution to my complaint May 2024 • couples Back in May 2024 me & my partner was on Holiday on the isle of weight we visited this store & had 2 meal deals we was over charged so since then we have been fighting to get some sort of refund or recompense i have spoke with the store then spoke & text for the las 3 months with the Manager Ed now on the 21 July Ed text me to say he has left this employment & i need to chase up the franchise owner Hugh i have now left 2 phone messages with NO CONTACT FROM Hugh what so ever this is a total joke for this Subway to take over 3 months with no resolution to my complaint.

Excellent service, extremely friendly and helpful owners. Efficient service and very welcoming . Highly recommended

An interesting Subway to say the least, but one I was somewhat disappointed with. Whilst I did order ahead on the app at a fairly busy time it still took 20 minutes for the sandwich to be prepared and served to me whilst I’ve had it at other Subway chains where they’d serve me first if they realised they were running behind. Staff were polite however and the toilets were clean. They did not have a few ingredients of particular sandwiches but I don’t really think it’s fair to blame that on the staff working there who were polite.

11/7/24 1715hrs A cheerful young woman behind the counter served us efficiently. She used to be at Newport branch, I believe. Had the Breakwich, really good. My wife had Tuna subway. We also had Nacho's. Fresh new menu choices & I'm now a fan of the churros, sweet, doughy things with tasty dipping sauce. I have eaten in the Newport & Ryde branches & found the new owners to be friendly & enthusiastic about the food & menu's. I enjoyed the experience & will return. M.A.R.

Used their immaculate shop tonight, very impressed, always very friendly, very good humoured, very helpful and above all very good service they are indeed very artful sandwich makers, absolutely would recommend. Thank you Bob

Please avoid this subway! Unhygienic! Asked for the saver menu, man serving did not speak any English and was confused as to what we were asking for. Ended up that the food we ordered was not on the saver menu even though we asked three times to clarify it was. Then tried to charge us more money.. the guy preparing the food would disappear behind the back for a while and come back and not change his gloves, seemed very unhygienic and therefore decided we didn’t want the food so walked out. 1 star! Definitely end up ill here, not worth it. Can’t speak English is really terrible and then acting like we owe more money. Need to sort this out.

Lovely staff but I was concerned on the fact that a staff member had a VERY long facial beard and there was no net on it it made me feel uncomfortable and worried I would get hair in my food. so I didn’t buy any food. I am surprised it was allowed to be this long with food hygiene ?

You don't get what you order when asking for delivery. No care or attention is given to reading the receipt of what you ordered We have ordered a few times and normally the drinks and crisps are not what we ordered (no big deal) but this time we got 2 footlong subs exactly the same .which can't eat anything spicy Won't be ordering again .

Not ordering anymore ordered 2 different footlong subs What was delivered was not what I ordered No fun when one of you gets what was ordered and the other can't have dinner

Everything was good and the subway were prepared properly.

Fantastic, great atmosphere lovely view of the beach and most of all the staff are amazing always use this subway

Lovely people. Went to try out the footlong cookie and churros and although it wasn't ready, they made an effort for us and were the sweetest ever!! Thank you for your service:). Fyi cookie was very good, cook it for a little bit less and it will be perfect.

The Subway located on Union Street, closer to the Esplanade end, offers a delightful dining experience with a picturesque view of the English Channel and Portsmouth on the horizon. This location stands out not only for its breathtaking scenery but also for its commendable service. The staff are exceptionally helpful, ensuring a pleasant visit for all customers. One notable feature is the unisex toilet, which, like the rest of the site, is maintained to a high standard of cleanliness. The Family Deal is particularly good value, making it an affordable option for those dining with children. Additionally, the convenience of free parking on Union Street for one hour is a significant advantage, allowing visitors to easily drive, park, and enjoy their meal or take it out. Overall, the Union Street Subway is a commendable choice for anyone looking to enjoy a meal in a clean, welcoming environment with the added benefit of stunning coastal views.

Decent outlet. Enough seating. Clean. Easy for grabbing a bite if you have a Hoovercraft leaving from Ryde or you just arrived from the UK mainland

Ordered a Subway Saver Meal Very minimal filling and member of staff was not sure what filling was allowed to be put in the roll. Not a good experience. I thought I would be pleased and would use Subway on a regular basis, sadly not. For what was given daylight robbery. Won't be going back again! McDonalds is cheaper and bigger portions

every time we have visited ryde over the last few months we have visited this store it’s always clean, tidy and the food is fresh the lady serving today was the most helpful kind and a credit to the store with indecisive children she was polite and helped the children make their decisions i hope the company recognises the staff’s efforts! thank you will be visiting again!

Lovely tasting fresh food in a very clean eating area

OK but it felt a bit tense between the staff.. not sure why but there seemed to be a frosty atmosphere! Oh, and the toilet are always rank, no matter what staff are on.

The customer service is non exsistent!!!! I stood for 10 minutes with no eye contact or any "be with you as soon as we can" when I called to complain about this I was hung up on!!!!! I will not be using this store again for love nor money!!!!!!! I'm so annoyed I don't even wanna eat the food, I left early so I wouldn't be late for work and I was. Not good and totally unacceptable!

Just had coffee which was hot and good.

Quite quickly served, very polite and food very yummy.

Good food and rude as hell stuff 🙂

Visited yesterday with friend on day trip from Southsea. Decent value (less than £12 for the two of us), helpful service and refills of soft drinks if wanted. Started out day out very nicely!

Thankyou Stacy at Ryde, for making my subway order easy to sort out

Nice and clean, friendly staff, not far from the seafront and Pier.

Staff were very friendly and the sub was delicious and well worth the stop to get lunch

Do not let the american sounding lady with black hair make you sandwich she is rude and CANNOT make baguettes every time I've been in there and ordered my steak and cheese every time she makes it has no steak a bit of cheese and loaded with lettuce absolute wast of money when she makes them its very very dissapiointing when you bite into your sub and it just lettuce

False advertisement, says there is free WiFi even though there isnt

Food as expected but they are busy in Bank Holidays and especially on Sundays where nothing else is open. Just to add: cheesy bites are below average and worthless.

Every time I have ordered from here, they have always gone out their way to make sure I get my order perfect and will always replace items they don’t have with suitable ones, and always phone me or send me a note explaining the reasons. I can’t fault them

i am a vegetarian, i told staff that they should change the gloves for me because i am, and because they didn’t change them after using meat from the last person. and i won’t be eating subway again after this, i asked for crinkle wedges with the spices and mayo, and i found foreign object on one of the wedges, and it turned out to be a bit of what seemed to be steak. surely when the staff was putting it in the box they would’ve seen it? i am appalled.

Uber driver was lovely but order was cold. Not drivers fault but the shop had put the ice cold drink on top of the order in the bag.

We was buying sandwiches but my friend need go into toilet quickly and I’m waiting for him but I’m saw one lady staff start talk behind my back about MUST buying food first then toilet be a I am very good lid read, but I’m still do buying but need him to come and I am can know what he want sandwich. So decided not buying and leave. Staff started horrible behaviour. Not recommended to come back for deaf community

Really rubbish service they gave us the wrong sauce on the 13th of October so called up when I got home and realised, a male picked up and as soon as I told him my complaint he hung up i then couldn’t get hold of them again after ringing four times, I called today 14th October and spoke to a very rude unapologetic lady who told me she would replace the sandwich but told me it’s my fault for not realising when they where making it, so my girlfriend went in to get the new sandwich to where the staff where very rude talking in there own native language about her and had a bad attitude.

Ordered hot & cold food, the garlic cheese bread was at best from yesterday & cold, as were the wedges, ordered a sub meal, didn’t get any cookie, never ordering again, although the Uber driver was really pleasant & polite, so the stars are for him, I’ll take our custom elsewhere

Great service, staff very polite. Food excellent.

The friendliest service received from any subway outlet. The first time I saw a change of gloves to serve vegan options Kudos to the staff

Cheapest Subway that I came across. Friendly and staff

The two staff members I encountered were incredibly friendly. Fast service and fresh food. Spot on.

Absolutely disgusted with how I was spoken to and one shouted across to her other team member saying ‘ Tasha we have no change’ then didnt pass me the subway she just left it where she made it and started serving someone else so had to get it myself I made it clear I wasn’t happy.. never going again made me loose my appetite

Friendly staff and quick service

Went in today with my gluten free son. He had a gluten free sub which he really enjoyed. I had some of the wedges and asked if they were gf so my son could have a few. The two staff there just both said we don’t know and pointed me to a very blurry confusing print off of the menu to which I couldn’t find the wedges on. I think staff should be more aware of what’s in the food. Plus when you have a queue of people behind you it’s very stressful reading the allergy sheet, would have been nice to have them assisting me or have a sheet that I could have taken to table.

I watched as young lad on till handled money with his gloves on then handled salad without changing gloves. Poor hygiene training or they just don't care.

Just wanted to share my experience , walked in one customer in front and a new employee begin trained by I guess the manger . Warm welcome employee was obviously new but got my order correct even with me being indecisive. Manager helped out fast and efficient thank you very much I’m sure I will be back again soon

Staff were friendly enough and the place was one of the tidiest and cleanest Subways I've been to, so well done there! Even the toilets were spotless. I opted for some of the small plates, the meatballs, nachos, nacho chicken bites which were tasty. The meatballs were the tastiest! Nachos with jalapeños a close second. Didn't see any specific student offering, though maybe this only applies where there are more students?

Really fresh ingredients and very tasty. Friendly team in Ryde I O Wight

Good staff good service and good food..

Love a good subway. Italian BMT or meatball one. Even better when I got a voucher for £3.99 a footlong.

Had a joke with staff. We're really nice. Food was good, they kept up with all their hygiene protocols. Can't fault

I always get a cheese 6inch sub from here & it's not bad but I do wish they would put alot more cheese in considering I don't get any salad or sauces with it, it just takes like plain bread most of the time. Overall the staff are friendly & for a quick bite to eat it does the job.

It is good to see the railway running again, very smooth ride these days.

Love subway it's brilliant, used to go all the time, foods still great but the staff left much to be desired, the grumpy lady looked in charge with 2 lads that didn't seem to know what day it is. The lady's probably really nice, I get grumpy when I work with numptys, I just call them all rudys

Nice helpful staff and lovely subway very tasty 👍🏻😋 would recommend highly

Unfortunately I have to rate this quite low, due to numerous times of ordering for collection/delivery, items either being wrong or left out. Once or twice is somewhat understandable, we all have bad days or busy days where we're swamped with customers and have a few slip-ups, but without fail, the last six times my partner has ordered from here, she's had missing items or wrong orders. I myself stopped going here a long time ago for the same reason. The staff inside are nice enough though, it's just unfortunate about such continual bad orders. And one final, damning note: during the COVID pandemic venues are supposed to be cleaning to a high standard for staff and customer safety, one time I went in and watched as people left their table in a disgusting state, and the staff simply ignored it and left the next customers to sit there with all the mess and of course, germs.

Very good value for money 5 of us for meal 31 pounds

Lovely staff and excellent food

Average subway, got a few tables inside

Great Subway and they sell GF bread.

Food was disgusting horrible would not recommend this branch

Excellent service and good food. Lovely and clean.

Great service and customer service. Little bit stingy with the portion's.

LOVE IT! positively the best subway I've gotten in ages! Service was great and gave me a free cookie! Ty

I love it best sandwich in a long time

I like subway but this one kind of disappointed me. It was incredibly slow service and they forgot one of the sauces. I am not sure if it was just that day or if they were short on staff but in my experiance it wasnt very good

I had a salad bowl and boy was it full, really nice friendly staff too . Shop is spotlessly clean

Amazing choices to put in a sub my girls love them

Clive bribed me and my friends to give a good review. He was rude

Ordered a sandwich. Within 24 hours was projectile vomiting, had diarrhoea, and was severely unwell for several days. Two facts! I am making no distinction over if those facts are correlated or not. Owner has been polite in their correspondence but just says something else made me sick. I am aware of four other people who became sick after eating food from there. Again, a fact, with no distinction that it was caused by the food. That's their right to say they have checks that they make, and they have emailed me to state they have received a clean score from Environmental Health. I hope that is right and have no reason to disbelieve that. Maybe the owner is right and my salmonella was caused by toast I had eaten. But it's also my right to give an honest account of my experience. And my experience is that I ordered a fairly meh sandwich, and 24 hours later was struck with a sickness so awful it felt like my insides were being put through an old fashioned laundry mangle.

polite service. Whole family came down with food poisoning after all having the chicken there other than me who had coffee Dont eat here

Delivery guy was friendly and lovely.. Would highly recommend him.. Service was quick and food was hot when arrived. Well done ryde iow subway

❤️🥪🌯🥗😊👍🏻 Delicious food, great service & clean tidy premises. Would give 5 stars if they opened earlier & closed later.

Ok, good choice and new chilli bread

Standard Subway ran efficiently offering all the options you would expect.

It's subway, there's not an awful lot to say really. It is however clean, the staff are usually friendly and while better prices can be found locally it's nice to have somewhere you can rely on.

Very good service and excellent food at great prices

We went thre yesterday whilst on holiday. We waited a while to get in. The staff were fantastic. We told them we had to catch a ferry they both done our order at super speed. Both lovely and friendly. I even commented on what a great service they had both given us.

The tables were filthy, and covered in old wrappers and crumbs etc - not ideal during a pandemic. The guy serving said they didn't have what I asked for, but he did for the customer right behind me... How can you get making a sandwich so wrong?

The sandwiches where cold, no topping and no sauce. Disappointed

Looks as if under much better ownership and looked much cleaner. Enjoyed our sandwich.

Even looked like the pictures on the screen..... Well done drew

The breakfast was horrible. Eggs were not poached whatsoever, they were cold. Just did not taste nice and I will not be returning here.