Subway in Newport

nachos where stale low.thwu had been left out over night, I couldn't eat them and the delivery guy couldn't speak English and refused to give me my food because he couldn't work out on his phone what delivery was mine even with me showing him my delivery code and where I ordered from.. shocking food quality and delivery service

not happy at all, didn't read the notes and was missing a 6"sub

amazing customer service, actually read the comments section and I really appreciate that thank you so much 😊

absolutely delicious food and plenty of fillings. staff were friendly, would recommend.

It’s a great place but unfortunately they close consistently before the advertised time

sent us the wrong cookie, crips and wrong drinks

missing cookie and pigs and blankets, and very cold food

I am starving and it took forever

I recommend this place. I know a thing or two about food and this Subway allows for good eating. Everything fresh. Staff looking like they wanted to feed you the best sandwich you ever had. Quiet - all the normies go to the Micki Dee nearby. I will personally visit again.

Amazing great fast delivery! Thanks

Food clearly prepared when order placed 2 hours ago. Salad soggy and warm, nachos and sub stone cold!

The app says it’s been delivered but nothing has arrived

Bad, food soggy and cold, not toasted as requested. First and last order! For lunch anyway, very dissatisfied.

Stone cold because it took an hour for delivery

Didn’t even get the food after waiting over 1 hour

Was missing a drink I payed for and didn’t get it

Food was cold wasn’t happy won’t be ordering from here again!

Wrong sauce on our subways. Meaning my friend was unable to eat her subway. Tried phoning restaurant but got no answer. Wrong crisps delivered also meaning I was unable to eat them due to allergies. Poor experience all round

You’ve sent me a 6 inch sub I ordered a foot long

DELIVERY DRIVER TRIED TO ROB OUR FOOD AND DELIVER OUR DRINKS.

Cheesy garlic bread missing!!!!

Food was late, cold, nachos cold, didn’t give us right drinks and wrong subs

Food was lovely but they didn’t put the cheese on both subs 😓

Wrong order an tipped eberywhere !

I ordered 2 foot long subs on tiger bread and toasted. When they came they were both on Italian bread and not toasted. The side of crinkle chips were freezing cold. They also didn't deliver the crisps which were part of the meal deal. We tried to call the shop a number of times but got no answer.

I paid for a 1.5L Tango but I just got a 500ml bottle

Missing items from meals and salad. Very disappointing.

Holy moly we got so much in our salads today! The amount is usually good, occasionally it's a bit lacking, but today it's absolutely full. My salad order only consists of lettuce, cucumber, cheese, onion bits and Italian bmt but they've chucked in piles of everything. Really appreciate today's salad assembler <3

Ordered two footlongs. Guy phoned from subway to explain the ingredients requested were not available. Instead chose two other fillings. No problem really. Very fresh when delivered.

Food was stone cold and hardly any filling in the sub Wrong items received

Ordered a sub at 3.04pm advised that it would be 35-50min, which was updated to be between 3.50pm and 4pm. The 'estimate' increased and increased so that when it turned up at 4.35pm it was probably only 5min after the 'estimate' but 1 1/2hrs seems a long time. Obviously totally cold but was ok enough.

I ordered my food at 14:21 it didn’t arrive till 16:04

Food was cold, nachos all burnt and driver 20 mins late, considering I pre ordered for my lunch hour. Its as if the food was prepped when ordered and just left until picked up by driver

vegetables and the sauces I said were missing

I ordered almost an hour ahead to have it on time, but it was 30 minutes late.

Driver wasnt at all friendly, rather dismissive

Quick delivery good communication when one item they didn’t have.

The sandwich was wrong and the food was such poor quality it wasn't even edible....waste of 20 quid .....don't even mention my cookies were missing....ruined my hangover thanks guys

Food was not to standard was freezing cold missing items too

Very fast delivery and food was just as ordered!

Absolutely disgusting a live fly in the food and they refused a refund and a new one on top

Shop put the wrong food in the bag. Please give me a refund

Time and again parts of my order are getting ignored. The seed mix, crispy onions and cheese I've asked for have been left off the salad on this occasion. Seed mix and crispy onions are pretty much always ignored, but sometimes they miss the cheese or cucumbers and that just makes for a miserable salad. Really wish subway staff could read better. Out of this one, Malpas Road and Caerleon, this gets the better results, but they still always miss something.

I have submitted a refund request from this order, I have photo evidence I received the complete wrong order and I even rang the shop and the women apologised for sending the wrong order out as she put the wrong delivery receipt on the wrong bag for the man who worked there so I didn’t receive food.

Very fresh food, will order again+++

Half of the order wasn’t there. I have submitted a refund request

I appreciate the little hee hee ha ha comment fellow jalapeno appreciator who works here. Food was hot and delicious, everything was correct and delivery was fast, unlike Spytty *gag*

I would recommend ordering from just eat really kinda staff and always on time

Great service, generous with toppings, this is how you imagine Subway - rather than the half arsed output seen at other branches

Very friendly delivery driver.

The delivery was on time but food was missing and food was sent completely wrong when contacted store they hung up and refused to help

Definitely a stale roll look awful when unwrapped potatoes wedges cold won't order again

Missing cheese and wasn’t toasted like requested

The sandwich wasn’t toasted and was really messy. Whoever made this rushed it

It wasn’t delivered to the correct addrsss

Food was completely wrong and missing items.

Stupid c*** delivered my order to the wrong address

We ordered a meal deal but the crisps, drink and cookie were left behind. We have contacted the shop and they say they can't do anything.................so I'd like a refund please

driver didnt know where he was going

Didn’t get given the right stuff in my order no 1.5lt Pepsi

Ordered a big order to a nursing home, there wasn't one sub that was made correctly. Very unhappy

Awful service. Chicken salad without chicken... Missing a drink, cookie and crisps. Ridiculous.

Missing cheese doritos. Missing sauces x 2

Was upset sandwich was not toasted and the Cookie I ordered was a double chocolate but we got a rainbow cookie

Received what I ordered, PERFECT

Both wraps ruined . I choose peppercorns, they gave me peppers!!!

Visited 1st Oct 2021. Stale bread ! Bought three foot longs, two were almost inedible. Fast service, staff were pleasant, great choices of fillings. Come on guys look after your bread - it’s very important

Late and a missing an item, no refund available apparently

Paid for a footlong and got a 6inch.

Wow this subway made me smile.staff where amazing really cheered me up thanks guys

Order was perfect, food was still warm!

Food was perfect and the delivery driver was very polite

Amazing service from shop. Can’t fault it. Had everything asked for even contacted us with with out of stock of a drink did we want alternative. Can’t fault them.

Food freezing mychild's subway had south west sauce in and mine is just full of salad hardly any filling and cold and the harsh browns was rock hard and cold

Very simple order incorrect. Again.

Chicken bites were wet and cold, everything was wet in the carry bag!! Hour for delivery 🚚

Missing my crisps from my meal deal, food was stone cold messy and sloppy. Not happy very disappointed!

There was a mistake with justeat called the shop and they went above and beyond to send one of there own staff to deliver my order plus added a couple of extras to apologies. I think this is amazing service 👏

Tuna melt toasted bites and sauces for the chicken bites are missing.

Gave me two cookies I didnt want cause they ran out of the ones I wanted and my sub wasn't toasted

No cheese on either sub but we did ask for it. Mine wasn't toasted and wasn't the bread I ordered. Very poor, how can you get it so wrong!!

I was given the wrong bread but everything else was good

Food was soggy and messy. The food I received was in a shocking state I am really not happy with my food

Order not complete items missing but paid for Very annoyed

Normally when I order from this Subway it goes well, but in this case it was terrible. Its a shame!, I was missing items (Cookies), and the other items was either cold (or almost freezing) or missing source. And just silly mistakes which are acceptable.

Missing food items when trying to ring no answer

The food order was wrong and mixed up

Missing my crisps from the meal deal 🤬

I have requested a refund but it doesn’t allow me to select what was in my order so I’ve processed it for the full amount however they didn’t put my hash browns in so when I rang subway they said they forgot to put them in and I need to request a refund for them through just eat. So could someone call me to discuss please or process the refund for the hasbrowns. Thanks

Not only was my order over an hour late (I had to contact online help) but when the food arrived, one item that I had been charged for was missing and the drink was wrong.

I ordered a chicken teriyaki sub which was lovely, I ordered a kids turkey roll for my son which I asked for bbq sauce when arrived was covered in mayonnaise which my son can’t eat. I checked to make sure I had not put the wrong sauce but I hadn’t, so my son didn’t eat the roll. I have asked for a refund.

Had missing items all subs that were ment to be toasted came stone cold and the bread was even stale.

I am not happy I left a note and subway never bothered to look at the note I now can not eat my dry nachos I ain’t happy at all

Don't pay for extras on the meal deal - have ordered twice from here once added an extra cookie never got it, this time added an extra drink never got that either. Staff don't read the orders properly so expect missing items.

Excellent service and tasty subs

this food wasnt delivered their liars im still waiting

Delivery driver arrived quickly and was very friendly, however the restaurant incorrectly prepared and missed parts of my order.

Didn’t arrive! Couldn’t contact restaurant.

Paid for guacamole for both the sandwich and the salad, didn't receive any

Lovely food, great delivery time but forgot our cookie!