Subway in Medway

The staff who made the subway was on the phone to family, left the phone on so person on food could see us, was not happy, the sandwich was really cold, meat was freezing and the lady behind counter was talking on phone when we were ordering, not happy I spent 35 pound on the menu and it was not nice.

My full order was delivered and on time. They read my request and followed what I wanted inside my submelt! And it tasted lovely!

I order often from Subway, normally from Pier Road which seems to be the best, this Twydall store however serves half portions in the nachoes and the wraps, the subs are pooly constructed leaving them very messy, I wont be buying from here again.

We placed an order for delivery and spent just over £100. The food arrived stone cold, very soggy, and the order was wrong. There were also a lot of items missing, and the items that were there, had either ingredients missing or ingredients added that were not supposed to be there. It was too late to send it back as by the time it had arrived, the store was closing. I ordered some "margarita slice" as part of my children's meals. These randomly arrived with jalapeños on them to my children's disgust. After raising the issues with subway, they issued a £12.48 refund of the £103 order. The edible part of the order totaled around £7. DO NOT ORDER FROM HERE !!!!

I asked for cheese and I did not get that and it was cold

I put in an order for delivery and then we were informed it was ready for collection so called the restaurant to be told they had no drivers. The foot long had no sauce that was asked for. I ordered a rotisserie Chicken salad and there was no chicken on it at all. Im just grateful that I ordered some extras on it or would of ended up with a box full of lettuce a couple bits of tomato's and a few cucumber slices.

Someone has taken a fair chunk of My footlong cookie

Price are higher than Victory Pier.

Nothing wrong with food or delivery. It took way to long assigning a driver and confirming order over 45 mins, late for work

The steak is not steak. Looks more like kebab meat. It's disgusting

Put hot jalapenos on a child meal when not even asked!

completely messed up order very dissapointed still waiting for just eat to respond 2 hours later

Staff clearly don’t read peoples dietary requirements . ordered off uber stated NO TOMATO and was given tomato

Gave me cookies in a packet that were out of date by 7 days, waited to be served whilst one of them was awnsering their phone. Another time I went in, the guy at the till looked right at me then walked off.

Original time for delivery for 20-30 mins, then was delivered squashed after 1hr 30 mins!

late and was missing one of the sandwiches in the deal

Brilliant for lunchtime if I was to recommend anything, I’ll get the meatball sub and some cookies and a drink

The worst Subway in Medway towns. Their customer services are terrible, but when we met the boss, no surprise. Very rude person, no people skills at all. Bit more sauce or salad? He will ask for an extra charge. Do you wanna use your points? Forget it. He must know you as a regular daily customer. When you fight against it, that this is not in terms and conditions, he is trying to limit you for max 1x 12" for points per transaction and asking you to come back unreasonably at the same day, and he will let you use it then. When we said that this is also not in terms and conditions, and he could put it as two different transactions if that help, he refused with words we can complain about him. So we will follow his advice and we are going to write a complaint to Subway customer services as his behaviours and unprofessionalism compromise Subway customers' satisfaction and its reputation. Every unhappy customer should do this to push this place for improvements. His name is Kam, so if you see a person with this name on badge, avoid him and come later when he is on break.

The meat and sub was cold, nothing was toasted, the sweet onion sauce was missing and the steak was chewy Spat it out and chucked it away. Easy order yet was awful

Fantastic food and service, as had to go to grab something to eat today. Absolutely nice food to be served all the time.

Both Cheese subways was delivered without Cheese !!

I like subway chilingham . Every thing is fresh. I been to so many subway but you are the best . Thanks.

Untrained staff, made the bread hard, sub sandwich was leaking poor service.......... Find a good person to train your staff. My boyfriend worked in subway for 6 years he didn't even like it at all.. He just ate that sandwich because he paid that's it.......

This particular branch of subway is always immaculately clean. My food is always perfect whenever I order from here. And when I visit in person they are always really welcoming, efficient and friendly. 10/10.

Delivery time move from 40 min to 90 min

no sauce in my salad .... everything else was nice . checked my receipt and it was on there

delivery time kept changing and my order took over an hour

I asked for a refund as you game me incorrect items on my order and it wasn’t presented correctly and I haven’t heard anything back

food was only warm and the other half the order was missing and when you speak to the restaurant you get told its not there problem

Lovely delivery person, all on time thank you!

delivered my food to someone else as it’s saying delivered but i haven’t received no food

Chips were stone cold as were the cheese bites. Coke was flat.

Visited subway Gillingham branch today (23/02/2024) around 4:00 pm. The staff were unnecessarily rude and had a bad attitude for literally no reason. This is the worst way to treat customers. Not at all happy with their behaviour and attitude.

Hi there! I wanted to share my recent experience at your Subway location in Gillingham today at 4:30 I was very disappointed by the rude behavior of the 2 Indian staff during my visit. Even if they had to say no to something, their attitude was quite off-putting. It made me feel unwelcome and frustrated. I believe that focusing on improving customer service would greatly enhance the overall experience for customers.

Food was cold, items were missing from order and the items we received were wrong!

Poor service today. I ordered a tuna salad, which arrived with the tuna missing. Only vegetables had been included. Tuna and dressing were missing. Crisps were also missing from the footlong meal deal.

This is the second time that my sub has come cold…

Went into the Gillingham branch today (10/02/24) at about midday. Really didn't appreciate being served by someone that is sending a text message while serving me, especially when it was the manager! (Assuming it was the manager because they were wearing black) also might wanna check your orange juice because they're out of date!!

Bread was stale, shame when the order costs so much. Try and keep the bread fresh it costs so little and would make a big difference

Order took so long to be delivered the toasted sub is now cold!

I tried Bombay filling from there in Italian bread. It tasted so good and the portion was also good enough.

Stingiest subway around - won’t be coming back

Food came to door cold missing 3 items not happy

burger was really tasty really enjoyed it will be ordering again nice poilet driver as well not the usual rude one he literally throws your food at you can’t wait to get away thank you again

very disappointed by the pot of pigs in blankets... 4 mini sausages, without bacon wraps... hardly reflects what is going on in the image advertising it...

My older did not deliver to me. What can I do about get my money by thirty five pound

my son ordered said the food was very tasty it came all wrapped up well and in a sealed bag delivered to the door all round service very good 👍🏼

Only received 5 hash brown ordered 9 hash brown

The food was lovely and delivery was on time

Food was stone cold even though ordered toasted

Turned up alot later then it was ment to be in the 1st place n was all cold

The driver marked it as delivered but never actually delivered our food

Food still hasn't arrived. I placed the Subway order at 1:16 and it's now 2:50. The app says it's been delivered and gives the delivery time as 2:52... It's not even that time yet?

Nachos were meant to be for two.. barely a portion for one person. Sub was soggy and cold with minimal veg. Was clearly thrown together in a rush by an incompetent staff member. 0 stars.

Waited an hour and a half over delivery time given. No apology or explanation, food was stone cold and disgusting, my son couldn’t eat it. If I could give you zero stars I would. Very bad service and food

I had a very tasty vegan wrap. Slightly disappointed by the lack of non-dairy milk for a coffee, so I didn't have one. It was a small Subway branch, so I understand the lack of space.

good customer service. the food was abysmal and i expect some sort of refund, food was stone cold, no cheese in a cheesesteak sub, cheesy bites must have been left out for hours

Driver is rude can fight someone else needs the sack

Oreo muffin was over cooked to point it was solid and not edible

Didn't get what I asked for everything was wrong, and it was all freezing cold and solid hard

I just like to bay from just eat in gilingham

I had my order to be delivered for 1:15PM, turned up nearly 45 mins later freezing cold 😡

Very disappointed the meatballs lid was not on at all and the meatballs and sauce are all over everything else in the bag

Drive didn't come up to my flat only outside the building block my son had to get it

Paid for hash browns in my steak sub and wasn’t in it

Drink didn’t arrive, nacho chicken bites were freezing cold

Had the breakfast sub and it was delicious. Highly recommend.

Roll not cut. Half of the top missing. Just lashed together. Couldn't even pick it up as it was falling apart. No care taken at all to making a sandwich! It's not hard and they still failed miserably

Food was nice but order was incorrect

Never received items and no communication available to sort out the order

Speedy delivery, didn't recieve my cookie though.

The delivery guy didn't read (so didn't follow) the delivery notes I'd added.

Missing Doritos , Pepsi and a cookie

The driver wasn’t very polite and left the gate open when it clearly says to close it, and my dog escaped. It’s not hard to close a gate

I did order so that i dont have to cook. The wedges came half cooked and cold. After spending £25 i had to recook again

My food was cold wen I asked for it toasted it was not toasted so very annoyed

Very quick delivery, top delivery guy. Lovely food thanks

Everything was nice however it took a ridiculously long time to arrive !

Followed notes left for restaurant

All good apart from the cookie that is getting smaller and smaller…

Decilious food accidently ordered wedges

Two different places I have made orders with today and both have not sent out complete orders.I as a customer paying for missing item am not impressed. Staffing levels at restaurants need to be checked and given further training. Just Eat will continue getting complaints until staffing levels improve.

Ordered yo-yo bear, received a chocolate cookie Why???

Whole order was cold, only had tuna and mayo in the role no other fillings that were requested. Drink was missing.

Send wrong drink I ordered Milkshake and received a flat white coffee which I'm unable to drink.

Nothing as ordered on both subs, wrong bread, no cheese and not toasted!! How can they get it so wrong!

Could of had more peppers, cucumber and lettuce

Ordered two Ben and Jerry's Caramel Chew Chew ice cream tubs, only one arrived!!!!

Lovely fresh sub with all the salad 🥗

The meal was alright. Cookies on the other hand are getting smaller every time I order them.

Joke. Cold food, wrong food, took over an hour to come. Rude delivery driver.

Sub missing items again. Everytime items have been missing

Quick delivery considering it's peak time on a Saturday!

Always good think we order a few times in the week as reg customers but my just eat app said congrates youve earned a star , pretty much think we must of earned orders of the month star :-/

Always missing items in the sub.

Very good food I have re -ordered the same selection of subs 3 times in a row. 🤗😊😋

Did not toast my sub absolutely ruined it for me

My food was cold, it had no sauces on the salads which I had asked for. There was no sauce on my roll.

No meatballs in my meatball sandwich!!

The food was very mashed up by the time we got it hash browns were so cold I had to heat them. They forgot our drinks again. I gave them the benefit of the doubt but second time and still the same outcome