Strand Palace Hotel in City of London, Westminster

Indeed I was in a very difficult situation and I said that how to earn money from 18 years old and I did some research and poof I came across this activity and I already loved it there

The location was spot on, the room was nice, the cleaning was excellent and the service from everyone was brilliant. Lovely little bar to the right of the entrance too (expensive but nice for a night cap and a bite to eat). The only reason I didn't give it 5 stars was because of the breakfast. Its hard when mass catering but the cooked food wasn't hot and unusally neither was the tea! I even fetched supposedly boiling water to make a fresh pot but it wasn't hot enough either. The sausage was too spicy and the bacon and eggs were under cooked. I would definitely go again (just wouldn't have breakfast)

Just received my email was this hotel very good and perfect thanks hajaalaudeen house keeping supervisor new candidates from india

I’ve never experienced anything like the treatment “Hassan” on the front desk gave me - walked away from me without any explanation and refused to speak to me. I highly reccomend avoiding this hotel for the disgusting treatment of customers. Horrible person

Very pleasant, very clean hotel. Smiling, pleasant, and helpful staff. Generous, high-quality breakfast. I recommend this hotel 100%.

Rooms are small and the ceiling is low,but still comfortable and cosy.

Location great 👍 Cosy double room very compact! Shower good 👍 Didn't find seats in Gin bar very comfortable after a lot of walking around London.

From the moment I arrived, being greeted by Richard, my stay was lovely. I upgraded my room as I had been allocated a room on the back of the hotel which I find noisy. Check in went smoothly. Breakfast was good as always. Will hopefully be back later in the year.

Nothing spectacular to note here. The Strand Palace is in a great location and gets the job done.

Excellent service at check in by Gigi, nothing was a problem for her, she was patient, understanding and very professional. We have another visit in April, which Gigi sorted the room that we wanted thank you and look forward to our next visit.

It felt as if the hotel had been upgraded - I liked my cosy room.

Perfect location and nice room. Considering the location I was surprised that I didn’t hear more noise from the street. Slept like a baby in the very comfortable bed.

Location is great, especially for theatres. Good hotel.

Perfect hotel loved it will come again soon

My hotel in London. Elegant hotel located in an excellent location, a few steps from Trafalgar Square, very convenient means of transport. The rooms are small in size, but it's London standard...Friendly staff.

Small rooms. Saving Grace was the location. Blocked shower, (standing in dirty water in the shower is not what we expected) so called reception, they offered for maintenance to attend immediately, 30 mins later we were still waiting so we rang again to be told they would request maintenance, we asked for a duty manager, and to move rooms but was told NO! . 15 mins later we were still waiting so I went to reception, where I spoke with Lara who offered another room. £240 for a blocked shower and initially poor service. We also had to queue twice to check in, there was only 2 members of staff, it was the same for breakfast too, I've never had to queue for breakfast it's madness. They clearly do not have enough staff at this hotel. Breakfast was average at best. I could have ground the coffee beans by the time their machine delivered 1 mug of coffee. We Would not recommend this hotel unfortunately, we had high hopes due to the reviews and location and price. Such a shame.

Hotel in an excellent location, convenient for those who want to enjoy the city especially on foot. Just minutes from Piccadilly, Trafalgar Square Covent Garden. Small but comfortable room equipped with everything, iron and European plug. One of the most comfortable beds I've ever tried.

I would like to point out that this review is not made to damage a business (although I certainly believe they will not fail because of this review of mine) Location: super mega hyper excellent Room: clean (well! God forbid it wasn't!), mine doesn't have a door between the part where you sleep and the part where you defecate. It doesn't seem like a good idea to me. Too much, too much and really too noisy: both between rooms (I discovered life, death and miracles of my neighbors) and towards the outside: practically having or not having a window makes no difference: if you close your eyes you seem to be on the steps to get on the plane: there is always this noise from the turbine of a nuclear reactor that gets into your head and stays with you until you get home. Breakfast: here in my opinion they deserve -5 stars: I suppose there has been a recent renovation and on the upper floors they must have thought that it would have been much COOOOOOL to halve the seats and make the guests stand waiting for 20/40 minutes at 8 in the morning: type of muscle awakening. This is absurd: so you have to queue to sit down and then since the buffet is not free, you have to queue again because there is one person (ONE) serving 6000 people. And then you have to queue again to get a coffee from a machine 🤨 Oh well, you'll say, did you at least have the breakfast of your life? Classic breakfast: eggs bacon sausage etc. What's missing? Ah ok, the price Price: let's say they don't give it to you as a gift and based on my brief experience as a traveler, I won't go back (unless they give it to me as a gift, but I have to think about it) and I won't recommend it (unless I want to do something wrong) However, if anyone is reading this review to understand whether or not this is the perfect accommodation, know that my opinion doesn't matter a damn (like everyone else's) and that I'm a huge pain in the ass. (Probably the hardest person to please) So come, and maybe you like it. Enjoy!

Great location great service very clean and modern

Lovely room, very reasonably priced as I wanted 2 singles, which are hard to find in central London Breakfast was one of the best I have had in a large hotel. Plenty of choice, both hot and cold buffet. 5 minute walk to covent garden. Will definitely use again when visiting London.

The ONLY place to stay in London

Beautiful place to stay, modern on the inside, polite staff and a doorman who welcomed us in to the hotel. The room was modern clean and tidy. Comfortability for me wasnt the best but everyone mattress specifications are different so its not their fault but overall worth every penny would 100% recommend and would stay again

Everything is satisfactory. However, it is a bit disappointing that the amenities come out little by little when you squeeze them, and the hot and cold water can be adjusted separately haha.

Best hotel in London. Clean, safe, and so conveniently located. Only place to stay in London!

579 for one night in August!?!? We're not even allowed 24 hours in the room with the late check in early check out!

Grwat room grwat service grear staff 100% would recomend rhis hotel

Brilliant location, lovely staff, spotless room, comfy bed.

Excellent stay. Staff friendly but professional. Could not fault anything.

Friendly staff and fantastically clean room...

Rooms are quite small and not really anything special, hotel generally is very nice and clean, glad we hadn't booked breakfast as the queue at 9am was huge and looked very full so would have been waiting a while

Nice hotel it great location, rooms very clean but small. Reception staff excellent and polite and booking in was easy. Bar area best to avoid staff and service was abysmal, prices expensive £5 for bottle water and £12 for glass of wine. It is table service and you wait a long time to be served and the staff including managers very rude.

Luxury experience at budget prices

I surprised my wife with a weekend in London, I’m so happy I chose The Stand Palace Hotel to stay. Just a 6 minute walk from Covent Garden tube,all the staff were amazing. From the man who welcomes you at the door to the cleaning staff. The hotel is very clean and the rooms nice and comfortable. We want to come back and stay longer next time.

Alisha was amazing on check in. Very friendly and kind. Offered a variety of options for upgrading the room for valentines night. The deluxe room was extremely comfortable. Only thing I would say is after our evening out we hoped to come back to the hotel for more drinks at the bar but this wasn’t open.

Horrible room service. Multiple fone calls to reception basically ignored. Food, apart grom being bad tasting, came without side condiments. Requested condiments but had to wait one hour for condiments to arrive, even after multiple phone calls. Next day, one hour waiting for a champagne bottle, even after multiple phone calls, basically ignored. Will never come here again!!!

Great stay with a few minor hiccups. We had a great stay at The Strand Palace and would definitely return! We upgraded our room upon arrival from a double to a king for £25 per night, which was worth it. The bed was comfy and spacious with plenty of plug sockets either side, good storage, a safe, an ironing board, and a mini fridge that kept everything perfectly cold. The room itself isn't as big as other hotels in comparison, but it's still good quality. The bathroom was nice, towels were soft and absorbent, and while there were some watermarks on the shower doors, it wasn’t an issue for us. One small letdown was being told our upgrade included a coffee machine, but there wasn’t one that we could find in the room. It didn’t bother us since we don’t drink coffee, but I can imagine it would be frustrating for those who do. Service throughout our stay was excellent - friendly staff, quick check-in and check-out (with email options to do both in advance), and great room service with filling meals, however the prices for drinks were extortionate. The WiFi was fast and easy to access, and the complimentary water bottles with refill stations near the lifts were a great touch. Speaking of lifts, they could get quite busy at peak times, but that’s expected in a large hotel. Breakfast was a bit of a mixed experience. When we checked in, we were told it was free because we upgraded our room, but when we arrived the next morning, we were informed it wasn’t, so we paid £40 for the two of us. The food itself was good, but the plates were tucked away in a corner, making them hard to find. Bowls for the fruit would have been nice - if they were there, they were just as hidden! The hotel itself was easy to find, very clean, and well-signposted. We loved the themed floors, each representing a different decade, and the interactive boards on each level were really helpful for navigation. The location was great with bus stops just down the road, a transport museum nearby, theatres and a couple of stations within a 10-minute walk. A nice eco-friendly touch was the £7 voucher for skipping room cleaning, though we didn’t use it in the end. Overall, a very enjoyable stay. Friendly staff, clean and comfortable rooms, and great facilities. We’ll hopefully be back at some point.

Beautiful hotel in a perfect location for our trip to the Adelphi theatre. Wonderful staff and the most comfortable bed. Highly recommend

For 2 nights in London it was a good stay

Birthday treat. Room very small and smelt, then on changing to slightly bigger one window had been left open in middle of winter and no heating on. Heating finally came on and started to warm up an hour and a half later all be it that we requested somebody to come look at it on two occasions. Have stayed in much nicer rooms in same star hotel and for same rate. Best thing about it is location

Very nice hotell with good breakfast and helpful staff. Clean rooms. Perfect location with good transports near by. Highly recommended!

Booked here for a pre dinner menu before the theatre. Menu was excellent and a good choice of wine selected by the waiter. Service was excellent.

This hotel is in a great location on the strand,with easy access to Leicester Square, Covent garden, Trafalgar Square, Big Ben and Westminster, in fact many many famous landmarks in Central London. The hotel itself is very nice , with a lovely reception area, restaurant and bar. There is also Joe Allen's bar and American diner within the hotel. The doorman was also a nice touch, always welcoming when you return to the hotel. I particularly liked the strand palace app, which I was able to make many requests rather than have to go down to reception or call reception. The speed of response to any request was rapid and welcomed. All in all, we had a great stay over two days two nights at the strand palace hotel and plan to return in the near future.

Ideally situated for West End shows, multiple theatres within close walking distance. Caters for GF/V/VE, other intolerances not so much. Rooms compact but to be expected for central London. Convenient position for many of the sights to see and found the Uber taxi/river taxi's very reasonable in comparison to the cost of black cabs etc.

Great hotel in convenient location. Very clean. Staff all very friendly.

Very nice hotel, I stayed here for a year and a half and I really liked it

Great location for the theater district.

Great location within walking distance of many theatres. All the staff we interacted with were kind and helpful. Will be back again.

Very pleasant stay The nicest person who works there is surely. JOSEPH on the front door

Stayed so we could get to theatre.

Poor breakfast service, long queues, certainly not the Palatial hotel you expect! However, great location.

Pleasant stay few minor issues shower etc comfortable beds very clean tea and coffee good local to Theaters and Covernt Garden would stay agine

Rooms are nice now, just the windows could have been double glazed. sure it's listed so they can't be , London's very noisy. Nice room though, clean and modern

The room was very nice and spacious, but the bathroom was very small. The room is big enough, so whoever planned the rooms could have given the bathroom a bit more space. Lovely shower with lots of water pressure but not one single hook to hang your towels, which is completely mind-boggling. The hotel is very big and I can imagine how busy it must get in summer (I stayed in winter and it was already busy) yet it only has 3 lifts which meant long queues to get up and down, made even worse at breakfast time. At breakfast, despite there being about 5 staff in the hot food area, not one noticed that there were no plates or bowls at the fruit, yoghurt, and cold meats station. Long queues for the coffee machines. The hotel is very well located. It offers a water refill station on each floor which is a nice touch.

Clean and comfortable rooms. Staff polite and friendly.

Very small single room. No fridge, very basic. Not as good as they pretend. Receptionist very nice. Helpful and profesional

Lovely hotel but rooms are small for the price and needing some maintenance. We had a terrible check-in experience with the lady taking 25 minutes to complete it. Luckily all other staff were extremely helpful and welcoming. The breakfast had something for everyone and was delicious. It is well located for exploring London and the West end.

Great if you’re travelling on a budget. Stayed in the single room - the room is small but efficient for solo travellers. it doesn’t really have a window view but it shouldn’t matter if you plan on being out and about the entire day. The reception staff is fast and efficient, the breakfast spread is good and Mohammed was sweet enough to help with luggage check in.

Staff were very attentive and the room was quiet, love the pillows. Perfectly positioned to explore London

Don't trust the star rating, they are paying people to review them positively. Also, if you got a message like this, don't give the rating as they will not give you the money. Scan.

Very large hotel, great location, good standard compared to a lot of other large hotels in central London..

Great place Slim the Comedian was my high light well done 99 comedy

Do not believe these reviews, there is a whole group of people who get paid to publish these fake reviews. Avoid

I recommend!!! everything was superlative, an excellent location during my stay in London and I will always return with great pleasure.

Great and quiet but single rooms a bit small if you need to work

Beautiful hotel, well maintained, really clean. Food was nice, if not spectacular. Location brilliant, bit noisy at night from outside but sirens in London to be expected i guess. Service was friendly but dinner was painfully slow. Nearly 4 hours for 3 courses, including 45 minutes trying to sort out the bill! I've also been charged twice for things that should be on the business account. I'll be raising this directly with the hotel.

Fabulous location and wonderful staff and hotel. Wr stay here every time wr vist london.

Unfortunately, the rooms are very small and the walls are very thin, so you can hear what your neighbor is doing and what's going on in the hallway. The neighbors with loud music can also be heard. If you open the shutters, it gets cold. There is also no door to the toilet in single rooms. So a room with a toilet or a toilet with a room.

Location was really good. The breakfast was amazing and the rooms really clean and comfortable

Disappointed with non view. Not the best, when booking the most expensive room for one night.

I had to wait 20 minutes to be seated for breakfast - unbelievable.

Room very small - but adequate for one, and made up for as extremely clean, bathroom well-appointed and shower easy to use, hot water adjustment uncomplicated. A huge hotel with lots of rooms but the directions notice boards opposite the elevators make finding the room extremely easy. This was a brief business trip and the location is wonderful - readily available to Charing Cross, Embankment, Temple ...

Central and accessible. Excellent service, really helpful team. Affordable for a weekend stay. Thank you

Great location for a weekend visit. Plenty of restaurants and theatres in the area. Rooms clean and comfortable but a little on the small side.

Great stay, will stay again! :)

This was an impromptu plan for a weekend getaway this was a very convenient spot for us to get around all the main hot spots in london. We didn't have to use transport at all we could walk to all the places. Lovely ambience beautiful lobby. However rooms were quite small. Updating my review, my second stay here its always nothing but a pleasant experience I'm so glad I got upgraded to the deluxe room.

Location for theatres was amazing. Dinner service was slow. Waited over 10mins for drinks order to be taken. Breakfast service - was given no indication of where anything was and had to go hunting for cutlery. Rooms are extremely small (even after paying for upgrade) can hear everything going on in the corridors. Room was dirty. Shower only dribbles out and still manages to leak all over the floor. Chairs had stains on. Mattress was lumpy resulting in a bad nights sleep. Toothpaste up the walls next to mirror in the bathroom. Tea and coffee tray very standard - only enough milk for 1 coffee.

Holiday is perfectly located for easy reach of everything you need in London The following room points DID NOT spoil our visit, however if we were staying any longer than a couple of nights then I think it would have but these are points to be considered when choosing this hotel: 1 - Soundproofing is non existing we could hear doors closing in other rooms to people talking and moving around in the rooms next door and above us. 2 - Shower unfortunately if you are any taller than 6ft then you will need to crouch down in the shower in order to get in 3 - No dressing table or plug sockets near a mirror in the bedroom 4 - Air con myself and my hubby like to have a room at a very low temperature in order to be able to sleep, however the air con doesn't go below 19 degrees, asked for it to be unset and was advise this was not possible and provided with a desk top fan!

Great location, stylish hotel with an art deco theme design. Good breakfast, comfy rooms and handy for theatres and Covent Garden.

The hotel has a perfect location! It is very close to all the important things in the city. Customer service is also very good. We spoke Spanish and an Italian guy Luigi came and took care of us perfectly. The room was great, the cleanliness and the details. The only thing I didn't like was the breakfast juice. It was of poor quality. Of pot and taste of hospital. I think that in a hotel of this category the juice should be a little higher quality. The perfect variety and assortment. The treatment of the waiters too.

I enjoyed my stay at the Strand Palace - great location on the edge of Covent Garden. Room was very clean and everything you would need. Special mention to James in Haxells Restaurant - very friendly and attentive service. Would stay again.

Great and comfortable rooms in the right location to be close to all that London has to offer. A beautiful hotel that offers everything you need to rest after a day out and about the beautiful London.

Central, well located, value for money,

Comfortable, clean hotel in good, safe location at an average price for London for a venue of this type.

Cool hotel in the city center! It is interesting that the number card is not plastic, but wooden - I have never seen such a thing anywhere. Compliments from the hotel – chocolate with salted caramel and two bottles of water in fashionable red plastic. The room is not hot, but the blankets are warm! The bed is comfortable and the pillows are great too!

I stayed here with my children in the family room because it was in easy walking distance of the Lyceum and we were visiting to see The Lion King. The room had a sofa bed as the second bed, so would be a good sized room if you weren’t using that, with the sofa bed out it was smallish but big enough for a few nights without a problem. Both beds were comfortable, and the room was quiet (so nice after the business outside) and very clean. Nice bathroom with a great shower. There were so many things included in the room- chocolates, crackers, wine, soft drinks, and water in a cute red recycled plastic “London” bottle, it felt like such a treat! They seemed to be making efforts in sustainability- we noticed a water refill station, reusable water bottle, and refillable toiletries. Breakfast was fresh and tasty and had a wide selection of choices. We chose room service for dinner which came from the in house restaurant. Portions were huge and the food was really lovely, with plenty of choices suitable for children. Location is great- it’s a quick walk from Convent Garden, the Embankment and Westminster. Staff were friendly and helpful, they looked after our bags for us both before checked in and after we checked out so we could go shopping without carrying everything. I thoroughly recommend a stay here, we loved it.

Very good experience would highly recommend.

Room was dirty and sockets loose on wall not good enough for the money. One person on reception when we checked in and two stood talking on guest services with no one there.

Alisha, the receptionist, was very kind and helped me with any problems I had, which made my stay comfortable. Thank you Alisha.

Efficient and professional service. Super location, and good value for money.

Perfect hotel for the west end theatres.

Booked and paid for a double room, only single rooms available when I tried to check in. Hotel staff repeatedly said only single room will be offered, after an hour wait eventually offered a double room. I do not know what issue was and why they did not offer alternate double room immediately, poorly handled by staff including deceitful behaviour.

I had a wonderful stay at the Strand Palace Hotel! The location is absolutely perfect, right in the heart of London, making it easy to explore the city. The hotel itself is impeccably clean, and the rooms are comfortable and well-maintained. What really stood out to me was the staff – they were incredibly welcoming and always ready to help. Whenever I needed guidance or directions, they went out of their way to assist me, which made my experience even better. I would definitely recommend this hotel to anyone looking for a great place to stay in London. Thank you, Strand Palace, for making my visit so enjoyable!

My room smelled terrible, whilst they did move me, I never should have been put in there in the first place. Drinks in the bar are ridiculously overpriced even for London.

Fantastic hotel,Rich in history,great staff & great location,have a drink in the Gin Palace,it's a must

Just completed my 4th stay in the last 6 weeks. Hotel is great and in super location. What annoys me is Haxell bar and resturant. You are asked to wait to be seated but often have to wait a few minutes to be attended too, but there are a number of gentlemen walking around in suits, I am assume are managers talking whilst customers are waiting to be served, but they are always quick to put service charge on the bill. This not just a one off event this was a constant theme during my stays and when I visit as a non resident.

Great location for theatres and Covent Garden. Well managed and attentive,professional staff.

I got this hotel at the last minute due to a cancelled flight. Everything was OK except the lifts. It was impossible to get one on the 3rd floor that wasn't already full. I had to walk downstairs with two bad knees. Book the hotel if you don't mind the exercise but don't book it if you need the lifts.

Great location to explore Rooms are a little dated an the bathroom design was poor in our superior room with very little towel hanging space when we were trying to go green

Room was small but best place to be in central London Services and staff really nice

We had a great overnight stay. The hotel is in a super location, the staff were brilliant, the room was clean and smart. Breakfast was super and all this for a very reasonable price. It's the first time we've stayed here and it definitely won't be the last. Really good value for money 👍👍