Strand Palace Hotel in City of London, Westminster

Stayed here from 11th-18th May 2025 Avoid staying in this hotel as my wife's Ring got stolen from the hotel room and our fault was that we left our stuff unattended and unlocked. Just thought in 20mins will come back from breakfast and lock the stuff before leaving which we were doing everyday but skipped that day. Had to visit the police station to file a complaint as Hotel had done their investigation (which they didn't share anything with us but just wanted to believe that the cleaner girl didn't take the ring as they have done checking and closed the investigation). Who will compensate for anything? Not in the Hotel Policy. In the end it is customers fault. We thought thefts are common outside hotel on the streets. Didn't know that stuff is not safe in the hotel also. In Bali our phone got stolen and hotel staff went with us to police station but Here they said you can go yourself to the police station and we will cooperate. Because obviously they cannot endorse as it is their own staff and they are very confident. Customer must be making stories. It became a total loss to us. So we kept the chocolates given by them in their locker so that those also don't get stolen and didnt take their complimentary breakfast for next 2 days. Rooms - very small rooms and bathroom are even smaller. Please choose your room wisely and check the floor area because otherwise you will be in for a surprise. Bathing area picture i have uploaded. Bigger size rooms are expensive but like every other couple we also thought that we have to roam outside who wants to be in the hotel but believe you me that you spend atleast 7-8 hours in hotel which is 33% of your day and when you come back to such a room the mood spoils. Cleanliness - very dirty. They don't change sheets unless you specifically tell them to. Secondly when we were searching for the stolen ring I took our 5-6 things from below the bed which were never cleaned and looked as if they were there from a long time. I handed them over to the duty manager as he was in our room for checking. Obvi cleaning staff is busy with taking other peoples stuff. Location - i will not give negative on this. Location is good but you can find other hotels in the vicinity as well. Overall- Please find another hotel

Don't have the cooked English Breakfast, it is awful.

Disappointing stay — not worth the 4 stars We had to wait nearly an hour just to check in, despite arriving after the official check-in time. The hotel was clearly overwhelmed, with no sense of urgency or service. Even though the room was booked through our company (likely via Egencia), we were still asked to pay ourselves — no flexibility or support from staff. The hotel feels outdated, and the rooms are shockingly small. Nothing about the experience matched what you’d expect from a 4-star hotel. Very unsatisfactory overall. Would not recommend.

Can't fault the service and the hotel. Great memories and will return again.

Great hotel clean with good service

I had a single room. The room was very clean and had everything I needed. However, I found the room quite small. It was one of the smallest hotel rooms I've ever had, but it was ok for 3 nights.

I love the Strand Palace! The location is ideal, the staff is very friendly and helpful and the rooms are very comfortable. My only complaint is the service in the restaurant was a little slow.

Lovely hotel, clean, good facilities, polite staff, especially the doorman on our departure flagging down our Uber, all in all a pleasant stay, room service also great but no breakfast available on this

Great weekend stay at the hotel. 10/10

5star hotel absolutely amazing definitely worth a stay! Staff are super friendly and helpful! Best stay ever !

The location is great, right in the center, and the price/performance ratio is absolutely reasonable. The staff is friendly, and the rooms are clean. Highly recommended for a short visit to London.

We stayed at the strand palace on our recent trip to London, firstly I was impressed with the location, very central to all the sites, hotel was clean, rooms well kept, bed comfortable, facilities were excellent fantastic shower and staff were very kind and helpful even providing us with recommendations for places to eat out, taxis etc, all in all I can only rate lStrand Palace as top class and will definitely be staying again.

Love my stay beds very comfortable

Great hotel, central location. Very clean and staff are accomodating especially mohammed who looks after luggages.

Rooms are clean and quiet. The breakfast is amazing. The location gives excellent access to the Underground and local sites.

I stayed in a superior king size room 2 nights for my wife and I 10 year anniversary. Great location, breakfast is great, not a great check in process as I feel staff really lacked customer service, did not make me feel immediately welcomed at the hotel. Also, the room was absolutely filthy. Not much of a complaints process with the hotel itself, they have a very blase approach and just say they will provide feedback to housekeeping management, From looking at reviews, cleanliness in this hotel seems to be an ongoing issue, if you suffer with low health such as immune support etc I would reconsider staying here. Not what I was expecting for a hotel previously held at such a high regard.

Great value. Great location. Always pay for an upgraded room as rooms are small but modern/well equipped. Staff have always been very helpful. Have been staying here for years.

Such an amazing place to be It’s environment is seamless and safe place to go for your holidays

Services r amazing...room is spacious and clean.. Will visit again soon.

Wonderful experience. At first I wasn’t expecting much as I was on a budget, but when I entered the room I was in shock everything was clean and smelled amazing. The staff were friendly and helped me carry my bags upstairs. I wasn’t expecting as much kindness and welcoming from anyone, but the service made me feel so safe and included. Would 100% recommend the location was perfect a lot of activities to do especially because is right in the centre. Overall I love it and would be coming back when I next visit London

Have stayed at the Strand Palace hotel a few times when visiting London. Staff are always really friendly and helpful. The rooms are great. Comfy beds, have everything you need. The location is brilliant, right in central London so you walk to most places, or the tube station is just down the road. Will definitely stay here again when next in London.

The algorithm of the lifts should be changed so everyone in the first 4 floors don’t need to take the stairs every morning, noon, and evening to get to the lobby instead of waiting 15 minutes for a lift to show up. On Wednesday evening, when we wanted some drinks in Haxells, we were rudely and intently pressed by a member of staff to order “because they were closing”. It was 10pm at the latest and Haxells is open ‘till 11:30pm. She did not ask but tell us to order our drinks multiple times in less than 5 minutes of sitting down. We wished we would have gone back to Be At One or stayed at the bar of the Empress Museum. The reimagined drinks menu in the Gin Palace is horribly confusing and over complicated. Not a single drink on that menu wasn’t ruined by a “special liqueur” or ingredient. The fact there used to be a dedicated bartender/mixologist was also a very strong advantage. The cocktails used to be £7, coinciding with the go-green vouchers, but are now £15. This just gives me more reason to go to Be At One around the corner and order better quality cocktails for less there. There is a noticeable decrease in staff over the past couple of years. Something I did miss in the hotel room bathroom was a toilet brush. I’m more than capable of cleaning residue myself instead of leaving such things for the unfortunate housekeeping who are already stretched. Concerning the breakfast buffet, specifically the English breakfast, the member of the kitchen who would serve us either did not seem to understand English or would just blatantly ignore our request for a specific number of food items. We’re talking about asking for 2 eggs or sausages or to only receive some bacon, not to have the entire tray. He was also very judgemental to anyone who asked for more than 1 of a certain food item, to the point of telling guests to come back later for more. This being my third stay of a week, it is safe to say I will not be coming back to the Strand Palace Hotel anymore.

Best hotel to stay, excellent service , well trained staff I enjoyed every moment there.recommend to everyone book and enjoy.

Very clean room with top service...definitely recommend!!!

Rooms are small and the ceiling is low,but still comfortable and cosy.

Indeed I was in a very difficult situation and I said that how to earn money from 18 years old and I did some research and poof I came across this activity and I already loved it there

Very pleasant, very clean hotel. Smiling, pleasant, and helpful staff. Generous, high-quality breakfast. I recommend this hotel 100%.

I’ve never experienced anything like the treatment “Hassan” on the front desk gave me - walked away from me without any explanation and refused to speak to me. I highly reccomend avoiding this hotel for the disgusting treatment of customers. Horrible person

Just received my email was this hotel very good and perfect thanks hajaalaudeen house keeping supervisor new candidates from india

The location was spot on, the room was nice, the cleaning was excellent and the service from everyone was brilliant. Lovely little bar to the right of the entrance too (expensive but nice for a night cap and a bite to eat). The only reason I didn't give it 5 stars was because of the breakfast. Its hard when mass catering but the cooked food wasn't hot and unusally neither was the tea! I even fetched supposedly boiling water to make a fresh pot but it wasn't hot enough either. The sausage was too spicy and the bacon and eggs were under cooked. I would definitely go again (just wouldn't have breakfast)

From the moment I arrived, being greeted by Richard, my stay was lovely. I upgraded my room as I had been allocated a room on the back of the hotel which I find noisy. Check in went smoothly. Breakfast was good as always. Will hopefully be back later in the year.

Location great 👍 Cosy double room very compact! Shower good 👍 Didn't find seats in Gin bar very comfortable after a lot of walking around London.

Location is great, especially for theatres. Good hotel.

Perfect location and nice room. Considering the location I was surprised that I didn’t hear more noise from the street. Slept like a baby in the very comfortable bed.

It felt as if the hotel had been upgraded - I liked my cosy room.

Nothing spectacular to note here. The Strand Palace is in a great location and gets the job done.

Excellent service at check in by Gigi, nothing was a problem for her, she was patient, understanding and very professional. We have another visit in April, which Gigi sorted the room that we wanted thank you and look forward to our next visit.

Hotel in an excellent location, convenient for those who want to enjoy the city especially on foot. Just minutes from Piccadilly, Trafalgar Square Covent Garden. Small but comfortable room equipped with everything, iron and European plug. One of the most comfortable beds I've ever tried.

Perfect hotel loved it will come again soon

Lovely room, very reasonably priced as I wanted 2 singles, which are hard to find in central London Breakfast was one of the best I have had in a large hotel. Plenty of choice, both hot and cold buffet. 5 minute walk to covent garden. Will definitely use again when visiting London.

Great location great service very clean and modern

I would like to point out that this review is not made to damage a business (although I certainly believe they will not fail because of this review of mine) Location: super mega hyper excellent Room: clean (well! God forbid it wasn't!), mine doesn't have a door between the part where you sleep and the part where you defecate. It doesn't seem like a good idea to me. Too much, too much and really too noisy: both between rooms (I discovered life, death and miracles of my neighbors) and towards the outside: practically having or not having a window makes no difference: if you close your eyes you seem to be on the steps to get on the plane: there is always this noise from the turbine of a nuclear reactor that gets into your head and stays with you until you get home. Breakfast: here in my opinion they deserve -5 stars: I suppose there has been a recent renovation and on the upper floors they must have thought that it would have been much COOOOOOL to halve the seats and make the guests stand waiting for 20/40 minutes at 8 in the morning: type of muscle awakening. This is absurd: so you have to queue to sit down and then since the buffet is not free, you have to queue again because there is one person (ONE) serving 6000 people. And then you have to queue again to get a coffee from a machine 🤨 Oh well, you'll say, did you at least have the breakfast of your life? Classic breakfast: eggs bacon sausage etc. What's missing? Ah ok, the price Price: let's say they don't give it to you as a gift and based on my brief experience as a traveler, I won't go back (unless they give it to me as a gift, but I have to think about it) and I won't recommend it (unless I want to do something wrong) However, if anyone is reading this review to understand whether or not this is the perfect accommodation, know that my opinion doesn't matter a damn (like everyone else's) and that I'm a huge pain in the ass. (Probably the hardest person to please) So come, and maybe you like it. Enjoy!

My hotel in London. Elegant hotel located in an excellent location, a few steps from Trafalgar Square, very convenient means of transport. The rooms are small in size, but it's London standard...Friendly staff.

Small rooms. Saving Grace was the location. Blocked shower, (standing in dirty water in the shower is not what we expected) so called reception, they offered for maintenance to attend immediately, 30 mins later we were still waiting so we rang again to be told they would request maintenance, we asked for a duty manager, and to move rooms but was told NO! . 15 mins later we were still waiting so I went to reception, where I spoke with Lara who offered another room. £240 for a blocked shower and initially poor service. We also had to queue twice to check in, there was only 2 members of staff, it was the same for breakfast too, I've never had to queue for breakfast it's madness. They clearly do not have enough staff at this hotel. Breakfast was average at best. I could have ground the coffee beans by the time their machine delivered 1 mug of coffee. We Would not recommend this hotel unfortunately, we had high hopes due to the reviews and location and price. Such a shame.

Everything is satisfactory. However, it is a bit disappointing that the amenities come out little by little when you squeeze them, and the hot and cold water can be adjusted separately haha.

Best hotel in London. Clean, safe, and so conveniently located. Only place to stay in London!

The ONLY place to stay in London

Beautiful place to stay, modern on the inside, polite staff and a doorman who welcomed us in to the hotel. The room was modern clean and tidy. Comfortability for me wasnt the best but everyone mattress specifications are different so its not their fault but overall worth every penny would 100% recommend and would stay again

579 for one night in August!?!? We're not even allowed 24 hours in the room with the late check in early check out!

Grwat room grwat service grear staff 100% would recomend rhis hotel

Excellent stay. Staff friendly but professional. Could not fault anything.

Friendly staff and fantastically clean room...

Brilliant location, lovely staff, spotless room, comfy bed.

For 2 nights in London it was a good stay

Luxury experience at budget prices

Alisha was amazing on check in. Very friendly and kind. Offered a variety of options for upgrading the room for valentines night. The deluxe room was extremely comfortable. Only thing I would say is after our evening out we hoped to come back to the hotel for more drinks at the bar but this wasn’t open.

Birthday treat. Room very small and smelt, then on changing to slightly bigger one window had been left open in middle of winter and no heating on. Heating finally came on and started to warm up an hour and a half later all be it that we requested somebody to come look at it on two occasions. Have stayed in much nicer rooms in same star hotel and for same rate. Best thing about it is location

I surprised my wife with a weekend in London, I’m so happy I chose The Stand Palace Hotel to stay. Just a 6 minute walk from Covent Garden tube,all the staff were amazing. From the man who welcomes you at the door to the cleaning staff. The hotel is very clean and the rooms nice and comfortable. We want to come back and stay longer next time.

Horrible room service. Multiple fone calls to reception basically ignored. Food, apart grom being bad tasting, came without side condiments. Requested condiments but had to wait one hour for condiments to arrive, even after multiple phone calls. Next day, one hour waiting for a champagne bottle, even after multiple phone calls, basically ignored. Will never come here again!!!

Great stay with a few minor hiccups. We had a great stay at The Strand Palace and would definitely return! We upgraded our room upon arrival from a double to a king for £25 per night, which was worth it. The bed was comfy and spacious with plenty of plug sockets either side, good storage, a safe, an ironing board, and a mini fridge that kept everything perfectly cold. The room itself isn't as big as other hotels in comparison, but it's still good quality. The bathroom was nice, towels were soft and absorbent, and while there were some watermarks on the shower doors, it wasn’t an issue for us. One small letdown was being told our upgrade included a coffee machine, but there wasn’t one that we could find in the room. It didn’t bother us since we don’t drink coffee, but I can imagine it would be frustrating for those who do. Service throughout our stay was excellent - friendly staff, quick check-in and check-out (with email options to do both in advance), and great room service with filling meals, however the prices for drinks were extortionate. The WiFi was fast and easy to access, and the complimentary water bottles with refill stations near the lifts were a great touch. Speaking of lifts, they could get quite busy at peak times, but that’s expected in a large hotel. Breakfast was a bit of a mixed experience. When we checked in, we were told it was free because we upgraded our room, but when we arrived the next morning, we were informed it wasn’t, so we paid £40 for the two of us. The food itself was good, but the plates were tucked away in a corner, making them hard to find. Bowls for the fruit would have been nice - if they were there, they were just as hidden! The hotel itself was easy to find, very clean, and well-signposted. We loved the themed floors, each representing a different decade, and the interactive boards on each level were really helpful for navigation. The location was great with bus stops just down the road, a transport museum nearby, theatres and a couple of stations within a 10-minute walk. A nice eco-friendly touch was the £7 voucher for skipping room cleaning, though we didn’t use it in the end. Overall, a very enjoyable stay. Friendly staff, clean and comfortable rooms, and great facilities. We’ll hopefully be back at some point.

Beautiful hotel in a perfect location for our trip to the Adelphi theatre. Wonderful staff and the most comfortable bed. Highly recommend

Rooms are quite small and not really anything special, hotel generally is very nice and clean, glad we hadn't booked breakfast as the queue at 9am was huge and looked very full so would have been waiting a while

Nice hotel it great location, rooms very clean but small. Reception staff excellent and polite and booking in was easy. Bar area best to avoid staff and service was abysmal, prices expensive £5 for bottle water and £12 for glass of wine. It is table service and you wait a long time to be served and the staff including managers very rude.

Very nice hotell with good breakfast and helpful staff. Clean rooms. Perfect location with good transports near by. Highly recommended!

Booked here for a pre dinner menu before the theatre. Menu was excellent and a good choice of wine selected by the waiter. Service was excellent.

This hotel is in a great location on the strand,with easy access to Leicester Square, Covent garden, Trafalgar Square, Big Ben and Westminster, in fact many many famous landmarks in Central London. The hotel itself is very nice , with a lovely reception area, restaurant and bar. There is also Joe Allen's bar and American diner within the hotel. The doorman was also a nice touch, always welcoming when you return to the hotel. I particularly liked the strand palace app, which I was able to make many requests rather than have to go down to reception or call reception. The speed of response to any request was rapid and welcomed. All in all, we had a great stay over two days two nights at the strand palace hotel and plan to return in the near future.

Ideally situated for West End shows, multiple theatres within close walking distance. Caters for GF/V/VE, other intolerances not so much. Rooms compact but to be expected for central London. Convenient position for many of the sights to see and found the Uber taxi/river taxi's very reasonable in comparison to the cost of black cabs etc.

Very nice hotel, I stayed here for a year and a half and I really liked it

Great hotel in convenient location. Very clean. Staff all very friendly.

Poor breakfast service, long queues, certainly not the Palatial hotel you expect! However, great location.

Great location within walking distance of many theatres. All the staff we interacted with were kind and helpful. Will be back again.

Very pleasant stay The nicest person who works there is surely. JOSEPH on the front door

Stayed so we could get to theatre.

Great location for the theater district.

Pleasant stay few minor issues shower etc comfortable beds very clean tea and coffee good local to Theaters and Covernt Garden would stay agine

The room was very nice and spacious, but the bathroom was very small. The room is big enough, so whoever planned the rooms could have given the bathroom a bit more space. Lovely shower with lots of water pressure but not one single hook to hang your towels, which is completely mind-boggling. The hotel is very big and I can imagine how busy it must get in summer (I stayed in winter and it was already busy) yet it only has 3 lifts which meant long queues to get up and down, made even worse at breakfast time. At breakfast, despite there being about 5 staff in the hot food area, not one noticed that there were no plates or bowls at the fruit, yoghurt, and cold meats station. Long queues for the coffee machines. The hotel is very well located. It offers a water refill station on each floor which is a nice touch.

Clean and comfortable rooms. Staff polite and friendly.

Very small single room. No fridge, very basic. Not as good as they pretend. Receptionist very nice. Helpful and profesional

Rooms are nice now, just the windows could have been double glazed. sure it's listed so they can't be , London's very noisy. Nice room though, clean and modern

Staff were very attentive and the room was quiet, love the pillows. Perfectly positioned to explore London

Great if you’re travelling on a budget. Stayed in the single room - the room is small but efficient for solo travellers. it doesn’t really have a window view but it shouldn’t matter if you plan on being out and about the entire day. The reception staff is fast and efficient, the breakfast spread is good and Mohammed was sweet enough to help with luggage check in.

Lovely hotel but rooms are small for the price and needing some maintenance. We had a terrible check-in experience with the lady taking 25 minutes to complete it. Luckily all other staff were extremely helpful and welcoming. The breakfast had something for everyone and was delicious. It is well located for exploring London and the West end.

Great place Slim the Comedian was my high light well done 99 comedy

Very large hotel, great location, good standard compared to a lot of other large hotels in central London..

Don't trust the star rating, they are paying people to review them positively. Also, if you got a message like this, don't give the rating as they will not give you the money. Scan.

I recommend!!! everything was superlative, an excellent location during my stay in London and I will always return with great pleasure.

Do not believe these reviews, there is a whole group of people who get paid to publish these fake reviews. Avoid

Great and quiet but single rooms a bit small if you need to work

Fabulous location and wonderful staff and hotel. Wr stay here every time wr vist london.

Unfortunately, the rooms are very small and the walls are very thin, so you can hear what your neighbor is doing and what's going on in the hallway. The neighbors with loud music can also be heard. If you open the shutters, it gets cold. There is also no door to the toilet in single rooms. So a room with a toilet or a toilet with a room.

Beautiful hotel, well maintained, really clean. Food was nice, if not spectacular. Location brilliant, bit noisy at night from outside but sirens in London to be expected i guess. Service was friendly but dinner was painfully slow. Nearly 4 hours for 3 courses, including 45 minutes trying to sort out the bill! I've also been charged twice for things that should be on the business account. I'll be raising this directly with the hotel.

Location was really good. The breakfast was amazing and the rooms really clean and comfortable

Great stay, will stay again! :)

Room very small - but adequate for one, and made up for as extremely clean, bathroom well-appointed and shower easy to use, hot water adjustment uncomplicated. A huge hotel with lots of rooms but the directions notice boards opposite the elevators make finding the room extremely easy. This was a brief business trip and the location is wonderful - readily available to Charing Cross, Embankment, Temple ...

I had to wait 20 minutes to be seated for breakfast - unbelievable.

Disappointed with non view. Not the best, when booking the most expensive room for one night.

Central and accessible. Excellent service, really helpful team. Affordable for a weekend stay. Thank you

Great location for a weekend visit. Plenty of restaurants and theatres in the area. Rooms clean and comfortable but a little on the small side.

The hotel has a perfect location! It is very close to all the important things in the city. Customer service is also very good. We spoke Spanish and an Italian guy Luigi came and took care of us perfectly. The room was great, the cleanliness and the details. The only thing I didn't like was the breakfast juice. It was of poor quality. Of pot and taste of hospital. I think that in a hotel of this category the juice should be a little higher quality. The perfect variety and assortment. The treatment of the waiters too.

Great location, stylish hotel with an art deco theme design. Good breakfast, comfy rooms and handy for theatres and Covent Garden.