Strand Palace Hotel in City of London, Westminster

On second day, the house keeper use the blanket cover was contaminated with foul smell. I called front desk manager at 9:30 PM to have an emergency service to replace them. I also requested hotel manager to investigate this problem and I have received no response from hotel. The foul smell may be contagious, it is unsafe to live in this hotel.

Amazing location on the outskirts of Covent garden and smack dab in the middle of the West end theaters. The staff was super helpful, rooms clean, and a good breakfast should you choose to eat there before venturing out. Close to tube and bus stops as well.

Lovely clean hotel, great breakfast, comfortable rooms and bed, great service- wonderful

This is my third stay at the Strand Palace. The location is excellent, being a short walk from Trafalgar Square. The rooms are a bit cramped but they have all the facilities you'd expect (and the breakfasts are great).

I stayed at the Strand for 10 days and it was a great hotel. The location could not have been any better. It was so close to everything, the theaters, Covent Garden, Trafalgar Square, Royal and Historical sites I wanted to visit. Breakfast service was wonderful and I enjoyed the afternoon tea and dinner as well in the restaurant. I will definitely be staying at the Strand for my next visit.

Nestled in the iconic Covent Garden area, The Strand Palace Hotel offers a delightful blend of convenience, comfort, and charm. Just a short stroll from Waterloo station, this centrally located gem puts you right in the midst of London's vibrant theater district and bustling West End. Upon arrival, guests are greeted by friendly and attentive staff, setting the tone for a pleasant stay. The rooms are a testament to the hotel's commitment to quality, boasting clean, well-maintained spaces adorned with stylish decor. The beds deserve special mention – they're incredibly comfortable, promising a restful night's sleep after a day of London exploration. One of the hotel's standout features is its Gin Bar, a must-visit for cocktail enthusiasts. For those with a penchant for tropical flavors, the Oliver Bernard cocktail comes highly recommended – a delightful twist on the classic Piña Colada that's sure to tantalize your taste buds. The Strand Palace's location is arguably its greatest asset. Situated in one of London's most iconic areas, it provides easy access to numerous attractions, restaurants, and shopping destinations. Whether you're in town for business or pleasure, the hotel's prime position ensures you're never far from where you need to be. In summary, The Strand Palace Hotel offers a winning combination of comfort, style, and location. With its friendly staff, clean and well-appointed rooms, and the added bonus of a top-notch gin bar, it's an excellent choice for travelers seeking a memorable stay in the heart of London.

A very well located hotel in London not far from Covent Garden, Picadilli Circus, Big Ben… A really very good breakfast, lots of staff, a clean and welcoming place, the only thing I noticed is the room, you can't open the window and the room is quite scary despite being modern.

Superb location for everything that's best about London! My room was spotless, as we're all the public areas. The Gin bar is a great place to while away a couple of hours with a book and a cocktail - the chicken skewers ate delicious! I just wish it had been open on Sunday too! The waiting staff in here were delightful and I felt very comfortable on my own. Bonus - the bath towel was a proper big sheet! Lovely. Every member of staff I spoke to was so helpful and approachable. A very special place.

Room was very small, smaller than a travel lodge. Carpet was very dirty and tired. Gym was impossibly busy.

Good hotel, great location. Friendly staff

Old and noisy room, poor soundproofing Bathroom door that doesn't close Air conditioner that makes noise, no mini bar Carpet Breakfast good but noisy Great location

The solo room was perfect! It was clean and the space was just enough!! I enjoyed my time in Strand Palace. BIG THANKS TO LUIGI FROM RECEPTION FOR HELPING ME!!!!!! He’s the best!!! Friendly and patient!!!

Excellent for where I needed to be for show and eating places for his birthday

I have previously stayed at the hotel and can recommend it. Always feels safe.

amazing hotel in the heart of the City, walking distance from most attractions

Delicious breakfast, excellent and central location, amazing staff, highly recommend.

The overall experience was great, room very clean and great service but the only thing that was a little disappointing was there was no view from the room other than concrete, wires and windows, and we were told it had an excellent view onto the Strand. Everything else was lovely!

Excellent service from all staff

The staff, excellent treatment. Very clean and pleasant treatment Thank you so much.

Location only. Otherwise miserable. The room showed signs of "hard" use. The soap dispensers in the shower were broken..the soap and lotion were runny and looked like they had been watered down....little help with Ritual's products then..when you water them down to "save money" The whole hotel gave a flashback to the Danish boat in the 90s....

An utterly average hotel in a great location

Excellent Stay!I had a fantastic experience at this hotel.

This hotel is a hidden gem nestled in the heart of London, just a stone's throw away from popular attractions and local amenities. Its prime location allows guests to easily access trendy cafes, bustling markets, and iconic landmarks within walking distance. The vibrant neighbourhood adds to the charm of the stay, making it a perfect choice for those looking to immerse themselves in the city's lively atmosphere.

Our room is small and the shower room too, the sink is between the shower and the toilet... or a heavy or tall person would not be able to fit there. In this hotel... no one speaks French, which is a bit of a shame. ... Except one of the super nice waiters who makes an effort. For a hotel of this size there are only 3 elevators... so it's a bit complicated. At reception, everyone makes no effort to explain what's going on...it's up to you to make do if you don't speak French.

Loved staying at the Strand Palace! Our stay was for 4 nights and we loved every minute of it. Service was incredible, high tea was delicious and fresh, Shivang went above and beyond during our high tea experience, and Luigi, Sedat and all other reception staff were so helpful. HIGHLY RECOMMEND! Will certainly be back!

Brilliant stay could of done with more pillows but nothing bad to say at all

The downside to this hotel is that service is rather poor. For instance, the front-of-house service upon arrival was very disappointing. No one even helped me with my luggages, and even the two guys who were stationed at ‘Guest services’ took a while of staring at me before indicating to me where the check in counter was. After check-in, I had to ask for assistance to bring my luggages to my room…even though the concierge agreed, she actually told me it might take a while because her staff are “busy”. In addition, after settling in to my room, when I requested for a toothbrush, it took a full 20minutes and a reminder call before it was brought to my room. There were also barely smiles from the staff who came to send up the toothbrush or the towels I asked for - it was very amateur. The room cleaning service could also be much better too - on one of the days, my room hadn’t been cleaned at all even tho I left my room at 11am and only returned later at night. While the cleaning was done the next day, the tissue replenishment was actually overlooked. Overall service was quite poor. That being said, the pros is that the rooms, while, small are pretty clean. The breakfast buffet was excellent. And the location of the hotel is perfect - close to a few tubes, near Covent garden and walking distance to many nice shops/restaurants.

Already been there four times. Great location, great food, great service. Typically British, the rooms are so small that you don't know where to put your suitcase. But you can easily get over that with the rest.

The Strand has an excellent position and a friendly staff. Only hiccup is the size of the rooms and that the windows are very narrow, so many of the rooms at the hotel appear small and dark.

I recently stayed at the Strand Palace Hotel and highly recommend. Comfortable rooms, friendly staff, and a great location. In a rush to get to the airport, I left a couple items behind. The hotel security staff was incredibly easy to work with in order to get the items shipped back to me. They went above and beyond and I’m very grateful!

Nice hotel and very clean in the common areas. The staff is very smiling. Our room was not very big but the bed was quite comfortable. The only downsides: the shower was not entirely clean when we arrived (not dirty but not nickel on the floor) and the street below our window was rather noisy. This remains a very good address to be close to the city center and still good standing.

Absolutely loved staying at the Strand. I would definitely stay there again if in London. It super close to almost everything and the staff was very helpful.

Very nice place, clean and tidy with great customer service

Strand Palace Hotel is centrally located a short walk from Covent Garden and other tourist spots. Easy access to metro stations and public transportation. Plenty of good restaurants in the area. The hotel itself is lovely even though the lifts are very slow especially during 'peak' times. Breakfast at the hotel is a good option with a wide selection of hot and cold items. The Fitness Centre is somewhat small for the size of the hotel.

We had a superior double small room but very comfortable and the air con was fab. Stayed a couple of times at the Strand, it's in a fab location right by the Thames and lots of London attractions are in 20/25 mins walking distance. Breakfast is lovely and the cocktail bar lovely for a night cap. Having Covent garden on the doorstep with lots of fab restaurants is fab but it's really busy so book in advance.

Mostly I like the view and good stuff nice and clean u can go-to with family lov it thanks too have you

The room is clean and nice The bed is comfortable and there is space to unfold your suitcase. It's not very spacious, but it has everything you need and is clean. The bathroom doesn't have a door, so it's a bit confusing, but since it's a single room, it's okay to just get over it. The bathroom facilities are also new and clean. Most of the staff are friendly too. But I took off one star because the soundproofing was so bad. There are many hotels with bad soundproofing, but this one is a bit worse. I could hear street noise, music coming from outside at night, people's voices, and conversations in the hallway and next room very well.

I recently stayed at The strand palace hotel in London and was thoroughly impressed. The hotel's location is great with easy access to London's attractions. My room was spacious, elegantly appointed, and extremely comfortable. Dining was a lovely experience with excellent food and service The staff here are exceptional, providing friendly and professional service throughout my stay. In summary, The Strand palace offers a perfect blend of luxury, comfort, and exceptional service. It's an outstanding choice for anyone visiting London.

Great locale, nice people, but beware the size of the rooms! The junior king studio was simply too small for my 2 sons and I, and I was told (probably falsely) it was their largest room. Odd, too, that the rooms don't have drawers. What room for 3 people has a tiny closet and no drawers? But honestly, if you're not claustrophic, it's a sweet place to stay.

Had no water one morning and was not offered any compensation for it. Otherwise a good hotel in a very good location.

Great location, ideal for a theatre weekend. Staff very friendly. Rooms were clean and of a reasonable standard, but a bit small considering how much we paid for our stay. On the plus side, it was very quiet so an undisturbed night's sleep. A but of a wait for the elevators though, used the stairs quite a lot. Breakfast was good.

Check in was easy and the hotel is situated in an ideal spot in the main hub of London. I'd recommend it for anyone wishing to stay in London

This is a great hotel! Everything is perfect!

Dreadful. Thieves. Taking a £25 upfront payment and then not repaying it on check out despite repeated promises

The online check in is a complete waste of time as you have to check in when you arrive anyway. The single rooms are like a closet with a bed. Too expensive for what you're actually getting.

The deposit ad € 1100,00 after 2 weeks still not at my bankacc. This is a normal bankaccount I need my money. They give a lot of excuses, they manage to put this amount from my account in 10 seconds!!. Room is too small, no coffeemachine, no fridge, no chair(s) bathroom too small, way too noisy (you can hear the neighbors talk). You cannot watch tv from the bed, you had to sit on the bed because there is no chair at all. I pay € 950,00 for 3 nights way to much. And still no money on my account. They do this to all their customers and they earn a lot of money with this kind of illegal transactions.

Shower water temperature was never fixed, making it a bad experience each time we take a shower.

Great hotel. Five star service. Made to feel very special. Nothing is too much for the staff. Made our weekend. Go to Joe's for great cocktails and chicken.

Looks a lovely and clean hotel food looks very nice and fresh and healthy The cake omg look so good

Lovely hotel. Sleek vibrant and modern, this hotel truly has all the amenities one needs in order for luxurious and fulfilling stay!!

Nice hotel in central London and very well maintained. One side of the bed was up against the wall, that was the only downside. The staff were really amazing and helpful. I would go back.

Rooms are clean. But a bit small. Had some minor issues with a/c and slow response to check a couple times.

The hotel in the heart of London

The hotel is wonderful. The rooms and the bathroom are very spacious, clean. Everything looks impeccable. They are equipped with everything you need (fridge, TV, air conditioning). The staff is very kind. The restaurant has a diverse range of menus. From the hotel you can immediately reach all the tourist spots in London. This hotel deserved every star. It is exceptional. We will come back here anytime. The prices in the quality-price ratio are very acceptable.

Excellent location for theatres and Covent Garden that's why I stay here

Noise from extractor fans outside of the bedroom window made for an awful night's sleep. Otherwise, a room in any other location of the building would have made for a brilliant stay. The room was well equipped and I loved the free chocolate and water bottle in the room.

Very nice hotel. Centrally located. Breakfast buffet is worth it, there are many food options and the quality is great. Staff is very attentive, professional, and polite. Gym is a small. Roos are not very spacious, but I didn’t mind as I was mostly out. Restaurant is good and the drinks are as well. Close to many theaters, national Gallery, Pirtrait Gallery, Buckingham Palace, and shopping. I would definitely stay here again when in London.

This hotel have the best location in London. Clean rooms and very good service. I’ve stayed here a couple of times before and I will stay here again.

Ideal location to visit the city. The staff is always ready to help and make the stay more pleasant. Our room did not have a refrigerator and it was impossible to drink fresh water. 4 Stars in cleanliness. We will repeat on subsequent occasions.

4 day stay, first time in London. Central to everything

Thanks to Staff for early check-in and the warm welcome, Mohammed thank you 🙏🏾

A great place to discover London in 4 days.

Small, clean room with nothing missing. Staff polite and there to help. Varied and very good breakfast. Very good restaurant. Perfect location.

Beautiful rooms Nice service Nice location

If you want to visit London, the hotel is centrally located and you can reach everything from the city.

Best Hotel for West end, covent garden, and riverside London

Great location and spectacular service, the room was super comfortable and clean…. It was a good experience and choice! Close to Convent Garden, concert hall, restaurants and much more… I recommend

The plus/Ideal location in the heart of Covent Garden. -Breakfast, although expensive, is complete with many dish options The least / The size of the rooms, lilliputian, for a 4-star hotel. Open onto the courtyard, with the hotel's ventilation at the back of the courtyard. Difficult to have the window ajar. The inconvenience is a bit annoying

Great location to explore London by foot. Room was generally clean but had a persistent sewer odor. The shower booth was no more than 6 feet high. Not an enjoyable experience when you’re 6’5” like myself.

Fantastic hotel. Great location. Very friendly staff especially the guys in the gin palace, who make fabulous cocktails. Highly recommend

Excellent hotel in the city of London. Gladly again at any time.

Excellent hotel very well located. Good service and cleanliness. I liked the courtesy they left in the excellent detail in the room.

The hotel location was great for walking to Covent Garden. We were able to walk to dinner every right. There are some sights within walking distance and it's super easy to hop on the tube or bus from this location. Our room, a superior double, was small, which is to be expected in a city, but it worked just fine for us and the room was very clean. The price was great for the location. We asked for a room in a quieter area of the hotel and this was granted. We also booked a night in advance for early check-in, we let reservations know so they would not think we were a no-show and the room was held with no problem.

I was there for business and this is a great location, as well as lovely rooms and excellent staff. I would definitely consider this hotel for a future stay in London!

The Strand was perfect!! The location was excellent! The staff was amazing! I will definitely stay here when I return! Thanks Strand Palace for a great stay durning my first solo trip to London!

The Bed was a little bit to small for me and my partner.

Weekend away for my wife's birthday, the hotel was spotless, staff on hand to assist with anything. Restaurant had a good selection of food and breakfast was excellent. Overall no issues with the Strand Palace and location wise 100%

The 4 star rating is location and customer service related. Infact location and customer service should be a 5 star rating as it was really good. What brought the rating down was the fact that the room was very basic and small. And the room was located near the roof which had a generator of some sort that I found noisy and woke from several times each night. This room was advertised as superior but was very basic indeed.

All staff I came in contact with were superb, apologies for the others but only the name I remember was Mohammed who worked in the luggage room and stored my bags for the day. As a solo traveller I took a "Cosy Single" and really liked the design of the room, liked the sliding window panels which were brilliant and considering for home, comfy bed, little desk and a decent sized bathroom with the best shower / water pressure I can remember having at any hotel. The only slight let down was the cleanliness of the room, which was far from horrendous but could have been better. The bin had not been emptied from the previous guest and the carpet hadn't been brilliantly vacuumed. Again though I am being picky, I was happy with my stay and would consider stating there again.

Perfect place to stay for the theatre, upgraded with mini bar and treats, good buffet breakfast, lovely room with comfy beds. And a great cocktail bar

Very small and spartan rooms with dusty carpet. Even smaller bathroom, without window, which floods during the shower. Inadequate service for guests, I wasn't able to have breakfast because there was too much queue and I had to wait 20 minutes to sit down (I wasn't allowed to take away)

Excellent hotel and outstanding staff

Room 245 was a cosy single. Good, except there was no door between the ensuite and the room, plus no shutters on the bath room window. Even at night, the street lights meant the room was not dark. No shutters meant the room was noisy at night.

Excellent afternoon tea. With a separate children's menu.

single room is very very small - and a door to the bathroom would be nice

Staff very friendly, location was perfect

Exceptionally clean, room very well equipped, bed and pillows very comfy

The location is so good. The British Museum/National Gallery/Chinatown/most musical theaters can be reached on foot within 10 to 20 minutes. It was safe even at night. It's great because you can get there by taking the Piccadilly Line Underground from the airport, and Covent Garden is right around the corner. I stayed in a single cozy room for 5 nights and would like to come again next time. I was assigned a room on the 7th floor and it had a window! I took off one star because there was no separate bathroom door, but I thought it was because it was a single room. (I was okay with it) I only paid for breakfast for one day and it had a lot of variety and tasted good. The water pressure was strong and the hot water came out well. I really liked it. There was no noise while sleeping and it was nice and quiet overall. There was a 220v outlet near the TV, so there was no need for the pig nose I brought with me. There is a USB port right next to the bed, so charging is easy. This is an accommodation that I liked in many ways. suggestion!

We were away for friends 50th birthday and lovely touches with balloons and chocolates in the room

Loved my stay here, would definitely come again next trip. Lovely little place, friendly and helpful staff. Good location too.

Very enjoyable stay, friendly and efficient staff, clean, modern, great location

We stayed at this hotel on the 30th March because of its location, I have to say all staff were great but I have to give a special mention to Abdul on the check in reception, what a guy! He couldn’t have been more helpful. Thank you

The staff are amazing, helpful, friendly and go above and beyond. A great place to stay.

Good choice if you are looking for a comfortable and well located hotel in the center of London. Standard room are well equipped. Night was very quiet and night was good. Breakfast not tested. No issue for Check-in and Check-out , very pleasant people.

4 stars for the rooms only because they are small but clean and quiet!

Great location, walkable, close to lots of restaurants and theaters. Nice bar onsite. Staff is friendly and helpful. Covent Garden markets right behind the hotel.

Strand Palace Hotel London. If you are looking for a hotel that wows as soon as you walk in this is the one for you. Location is great directly opposite the Savoy hotel. On a great part of the Strand. The lobby is very impressive but the rooms more impressive. Spacious doubles bed feels comfortable. Very modern, clean and ultra stylish. Highly recommend.

Excellent hotel, fantastic staff. Great facilities

A great stay - the hotel, clean rooms, and especially the people working here. They went above and beyond to ensure my stay was pleasant. The location is great and close to all the good spots. I 100% recommend and would stay here again.

We’ve stayed here before and been very happy. This time our friends booked the room, obviously the cheapest as it was super tiny, as was the bed with the bed up against the wall and not much space. However it was very clean, had hairdryer, tea coffee, bottled water etc. all one would expect.