Strand Palace Hotel in City of London, Westminster

Grwat room grwat service grear staff 100% would recomend rhis hotel

Excellent stay. Staff friendly but professional. Could not fault anything.

Brilliant location, lovely staff, spotless room, comfy bed.

Friendly staff and fantastically clean room...

Birthday treat. Room very small and smelt, then on changing to slightly bigger one window had been left open in middle of winter and no heating on. Heating finally came on and started to warm up an hour and a half later all be it that we requested somebody to come look at it on two occasions. Have stayed in much nicer rooms in same star hotel and for same rate. Best thing about it is location

Alisha was amazing on check in. Very friendly and kind. Offered a variety of options for upgrading the room for valentines night. The deluxe room was extremely comfortable. Only thing I would say is after our evening out we hoped to come back to the hotel for more drinks at the bar but this wasn’t open.

Luxury experience at budget prices

For 2 nights in London it was a good stay

Rooms are quite small and not really anything special, hotel generally is very nice and clean, glad we hadn't booked breakfast as the queue at 9am was huge and looked very full so would have been waiting a while

Beautiful hotel in a perfect location for our trip to the Adelphi theatre. Wonderful staff and the most comfortable bed. Highly recommend

Great stay with a few minor hiccups. We had a great stay at The Strand Palace and would definitely return! We upgraded our room upon arrival from a double to a king for £25 per night, which was worth it. The bed was comfy and spacious with plenty of plug sockets either side, good storage, a safe, an ironing board, and a mini fridge that kept everything perfectly cold. The room itself isn't as big as other hotels in comparison, but it's still good quality. The bathroom was nice, towels were soft and absorbent, and while there were some watermarks on the shower doors, it wasn’t an issue for us. One small letdown was being told our upgrade included a coffee machine, but there wasn’t one that we could find in the room. It didn’t bother us since we don’t drink coffee, but I can imagine it would be frustrating for those who do. Service throughout our stay was excellent - friendly staff, quick check-in and check-out (with email options to do both in advance), and great room service with filling meals, however the prices for drinks were extortionate. The WiFi was fast and easy to access, and the complimentary water bottles with refill stations near the lifts were a great touch. Speaking of lifts, they could get quite busy at peak times, but that’s expected in a large hotel. Breakfast was a bit of a mixed experience. When we checked in, we were told it was free because we upgraded our room, but when we arrived the next morning, we were informed it wasn’t, so we paid £40 for the two of us. The food itself was good, but the plates were tucked away in a corner, making them hard to find. Bowls for the fruit would have been nice - if they were there, they were just as hidden! The hotel itself was easy to find, very clean, and well-signposted. We loved the themed floors, each representing a different decade, and the interactive boards on each level were really helpful for navigation. The location was great with bus stops just down the road, a transport museum nearby, theatres and a couple of stations within a 10-minute walk. A nice eco-friendly touch was the £7 voucher for skipping room cleaning, though we didn’t use it in the end. Overall, a very enjoyable stay. Friendly staff, clean and comfortable rooms, and great facilities. We’ll hopefully be back at some point.

Horrible room service. Multiple fone calls to reception basically ignored. Food, apart grom being bad tasting, came without side condiments. Requested condiments but had to wait one hour for condiments to arrive, even after multiple phone calls. Next day, one hour waiting for a champagne bottle, even after multiple phone calls, basically ignored. Will never come here again!!!

I surprised my wife with a weekend in London, I’m so happy I chose The Stand Palace Hotel to stay. Just a 6 minute walk from Covent Garden tube,all the staff were amazing. From the man who welcomes you at the door to the cleaning staff. The hotel is very clean and the rooms nice and comfortable. We want to come back and stay longer next time.

Nice hotel it great location, rooms very clean but small. Reception staff excellent and polite and booking in was easy. Bar area best to avoid staff and service was abysmal, prices expensive £5 for bottle water and £12 for glass of wine. It is table service and you wait a long time to be served and the staff including managers very rude.

Very nice hotell with good breakfast and helpful staff. Clean rooms. Perfect location with good transports near by. Highly recommended!

Booked here for a pre dinner menu before the theatre. Menu was excellent and a good choice of wine selected by the waiter. Service was excellent.

This hotel is in a great location on the strand,with easy access to Leicester Square, Covent garden, Trafalgar Square, Big Ben and Westminster, in fact many many famous landmarks in Central London. The hotel itself is very nice , with a lovely reception area, restaurant and bar. There is also Joe Allen's bar and American diner within the hotel. The doorman was also a nice touch, always welcoming when you return to the hotel. I particularly liked the strand palace app, which I was able to make many requests rather than have to go down to reception or call reception. The speed of response to any request was rapid and welcomed. All in all, we had a great stay over two days two nights at the strand palace hotel and plan to return in the near future.

Ideally situated for West End shows, multiple theatres within close walking distance. Caters for GF/V/VE, other intolerances not so much. Rooms compact but to be expected for central London. Convenient position for many of the sights to see and found the Uber taxi/river taxi's very reasonable in comparison to the cost of black cabs etc.

Great hotel in convenient location. Very clean. Staff all very friendly.

Very nice hotel, I stayed here for a year and a half and I really liked it

Great location for the theater district.

Very pleasant stay The nicest person who works there is surely. JOSEPH on the front door

Great location within walking distance of many theatres. All the staff we interacted with were kind and helpful. Will be back again.

Pleasant stay few minor issues shower etc comfortable beds very clean tea and coffee good local to Theaters and Covernt Garden would stay agine

Poor breakfast service, long queues, certainly not the Palatial hotel you expect! However, great location.

Stayed so we could get to theatre.

Great if you’re travelling on a budget. Stayed in the single room - the room is small but efficient for solo travellers. it doesn’t really have a window view but it shouldn’t matter if you plan on being out and about the entire day. The reception staff is fast and efficient, the breakfast spread is good and Mohammed was sweet enough to help with luggage check in.

Lovely hotel but rooms are small for the price and needing some maintenance. We had a terrible check-in experience with the lady taking 25 minutes to complete it. Luckily all other staff were extremely helpful and welcoming. The breakfast had something for everyone and was delicious. It is well located for exploring London and the West end.

Staff were very attentive and the room was quiet, love the pillows. Perfectly positioned to explore London

Rooms are nice now, just the windows could have been double glazed. sure it's listed so they can't be , London's very noisy. Nice room though, clean and modern

Very small single room. No fridge, very basic. Not as good as they pretend. Receptionist very nice. Helpful and profesional

Clean and comfortable rooms. Staff polite and friendly.

The room was very nice and spacious, but the bathroom was very small. The room is big enough, so whoever planned the rooms could have given the bathroom a bit more space. Lovely shower with lots of water pressure but not one single hook to hang your towels, which is completely mind-boggling. The hotel is very big and I can imagine how busy it must get in summer (I stayed in winter and it was already busy) yet it only has 3 lifts which meant long queues to get up and down, made even worse at breakfast time. At breakfast, despite there being about 5 staff in the hot food area, not one noticed that there were no plates or bowls at the fruit, yoghurt, and cold meats station. Long queues for the coffee machines. The hotel is very well located. It offers a water refill station on each floor which is a nice touch.

Very large hotel, great location, good standard compared to a lot of other large hotels in central London..

Don't trust the star rating, they are paying people to review them positively. Also, if you got a message like this, don't give the rating as they will not give you the money. Scan.

I recommend!!! everything was superlative, an excellent location during my stay in London and I will always return with great pleasure.

Great place Slim the Comedian was my high light well done 99 comedy

Do not believe these reviews, there is a whole group of people who get paid to publish these fake reviews. Avoid

Great and quiet but single rooms a bit small if you need to work

Fabulous location and wonderful staff and hotel. Wr stay here every time wr vist london.

Beautiful hotel, well maintained, really clean. Food was nice, if not spectacular. Location brilliant, bit noisy at night from outside but sirens in London to be expected i guess. Service was friendly but dinner was painfully slow. Nearly 4 hours for 3 courses, including 45 minutes trying to sort out the bill! I've also been charged twice for things that should be on the business account. I'll be raising this directly with the hotel.

Unfortunately, the rooms are very small and the walls are very thin, so you can hear what your neighbor is doing and what's going on in the hallway. The neighbors with loud music can also be heard. If you open the shutters, it gets cold. There is also no door to the toilet in single rooms. So a room with a toilet or a toilet with a room.

Central and accessible. Excellent service, really helpful team. Affordable for a weekend stay. Thank you

Great location for a weekend visit. Plenty of restaurants and theatres in the area. Rooms clean and comfortable but a little on the small side.

Location was really good. The breakfast was amazing and the rooms really clean and comfortable

Great stay, will stay again! :)

Room very small - but adequate for one, and made up for as extremely clean, bathroom well-appointed and shower easy to use, hot water adjustment uncomplicated. A huge hotel with lots of rooms but the directions notice boards opposite the elevators make finding the room extremely easy. This was a brief business trip and the location is wonderful - readily available to Charing Cross, Embankment, Temple ...

I had to wait 20 minutes to be seated for breakfast - unbelievable.

Disappointed with non view. Not the best, when booking the most expensive room for one night.

The hotel has a perfect location! It is very close to all the important things in the city. Customer service is also very good. We spoke Spanish and an Italian guy Luigi came and took care of us perfectly. The room was great, the cleanliness and the details. The only thing I didn't like was the breakfast juice. It was of poor quality. Of pot and taste of hospital. I think that in a hotel of this category the juice should be a little higher quality. The perfect variety and assortment. The treatment of the waiters too.

Holiday is perfectly located for easy reach of everything you need in London The following room points DID NOT spoil our visit, however if we were staying any longer than a couple of nights then I think it would have but these are points to be considered when choosing this hotel: 1 - Soundproofing is non existing we could hear doors closing in other rooms to people talking and moving around in the rooms next door and above us. 2 - Shower unfortunately if you are any taller than 6ft then you will need to crouch down in the shower in order to get in 3 - No dressing table or plug sockets near a mirror in the bedroom 4 - Air con myself and my hubby like to have a room at a very low temperature in order to be able to sleep, however the air con doesn't go below 19 degrees, asked for it to be unset and was advise this was not possible and provided with a desk top fan!

Great location, stylish hotel with an art deco theme design. Good breakfast, comfy rooms and handy for theatres and Covent Garden.

Location for theatres was amazing. Dinner service was slow. Waited over 10mins for drinks order to be taken. Breakfast service - was given no indication of where anything was and had to go hunting for cutlery. Rooms are extremely small (even after paying for upgrade) can hear everything going on in the corridors. Room was dirty. Shower only dribbles out and still manages to leak all over the floor. Chairs had stains on. Mattress was lumpy resulting in a bad nights sleep. Toothpaste up the walls next to mirror in the bathroom. Tea and coffee tray very standard - only enough milk for 1 coffee.

This was an impromptu plan for a weekend getaway this was a very convenient spot for us to get around all the main hot spots in london. We didn't have to use transport at all we could walk to all the places. Lovely ambience beautiful lobby. However rooms were quite small. Updating my review, my second stay here its always nothing but a pleasant experience I'm so glad I got upgraded to the deluxe room.

Central, well located, value for money,

I enjoyed my stay at the Strand Palace - great location on the edge of Covent Garden. Room was very clean and everything you would need. Special mention to James in Haxells Restaurant - very friendly and attentive service. Would stay again.

Great and comfortable rooms in the right location to be close to all that London has to offer. A beautiful hotel that offers everything you need to rest after a day out and about the beautiful London.

Comfortable, clean hotel in good, safe location at an average price for London for a venue of this type.

Cool hotel in the city center! It is interesting that the number card is not plastic, but wooden - I have never seen such a thing anywhere. Compliments from the hotel – chocolate with salted caramel and two bottles of water in fashionable red plastic. The room is not hot, but the blankets are warm! The bed is comfortable and the pillows are great too!

I stayed here with my children in the family room because it was in easy walking distance of the Lyceum and we were visiting to see The Lion King. The room had a sofa bed as the second bed, so would be a good sized room if you weren’t using that, with the sofa bed out it was smallish but big enough for a few nights without a problem. Both beds were comfortable, and the room was quiet (so nice after the business outside) and very clean. Nice bathroom with a great shower. There were so many things included in the room- chocolates, crackers, wine, soft drinks, and water in a cute red recycled plastic “London” bottle, it felt like such a treat! They seemed to be making efforts in sustainability- we noticed a water refill station, reusable water bottle, and refillable toiletries. Breakfast was fresh and tasty and had a wide selection of choices. We chose room service for dinner which came from the in house restaurant. Portions were huge and the food was really lovely, with plenty of choices suitable for children. Location is great- it’s a quick walk from Convent Garden, the Embankment and Westminster. Staff were friendly and helpful, they looked after our bags for us both before checked in and after we checked out so we could go shopping without carrying everything. I thoroughly recommend a stay here, we loved it.

Very good experience would highly recommend.

Efficient and professional service. Super location, and good value for money.

Room was dirty and sockets loose on wall not good enough for the money. One person on reception when we checked in and two stood talking on guest services with no one there.

Alisha, the receptionist, was very kind and helped me with any problems I had, which made my stay comfortable. Thank you Alisha.

Booked and paid for a double room, only single rooms available when I tried to check in. Hotel staff repeatedly said only single room will be offered, after an hour wait eventually offered a double room. I do not know what issue was and why they did not offer alternate double room immediately, poorly handled by staff including deceitful behaviour.

Perfect hotel for the west end theatres.

Great location to explore Rooms are a little dated an the bathroom design was poor in our superior room with very little towel hanging space when we were trying to go green

Fantastic hotel,Rich in history,great staff & great location,have a drink in the Gin Palace,it's a must

Just completed my 4th stay in the last 6 weeks. Hotel is great and in super location. What annoys me is Haxell bar and resturant. You are asked to wait to be seated but often have to wait a few minutes to be attended too, but there are a number of gentlemen walking around in suits, I am assume are managers talking whilst customers are waiting to be served, but they are always quick to put service charge on the bill. This not just a one off event this was a constant theme during my stays and when I visit as a non resident.

Great location for theatres and Covent Garden. Well managed and attentive,professional staff.

I got this hotel at the last minute due to a cancelled flight. Everything was OK except the lifts. It was impossible to get one on the 3rd floor that wasn't already full. I had to walk downstairs with two bad knees. Book the hotel if you don't mind the exercise but don't book it if you need the lifts.

My room smelled terrible, whilst they did move me, I never should have been put in there in the first place. Drinks in the bar are ridiculously overpriced even for London.

I had a wonderful stay at the Strand Palace Hotel! The location is absolutely perfect, right in the heart of London, making it easy to explore the city. The hotel itself is impeccably clean, and the rooms are comfortable and well-maintained. What really stood out to me was the staff – they were incredibly welcoming and always ready to help. Whenever I needed guidance or directions, they went out of their way to assist me, which made my experience even better. I would definitely recommend this hotel to anyone looking for a great place to stay in London. Thank you, Strand Palace, for making my visit so enjoyable!

Room was small but best place to be in central London Services and staff really nice

Shower carefully or you could end up with a flood.

I went here for a business one night stop over, I stayed in the cheapest room. It was clean, tidy and had everything I needed. Because it was the cheapest the room was quire small and I wouldn't want to stay in the for more than a couple of nights. Good location for theatres etc. Didn't eat in the restaurant or bars but they looked very nice. Would stay here again for work

We had a great overnight stay. The hotel is in a super location, the staff were brilliant, the room was clean and smart. Breakfast was super and all this for a very reasonable price. It's the first time we've stayed here and it definitely won't be the last. Really good value for money 👍👍

Great hotel, service and location amazing.

Perfect location great rooms and service... but with a price.

I love staying at the Strand Palace Hotel when I’m in London. From check in to check out it’s always a great experience. The staff are all wonderful and nothing is too much trouble. The rooms are well kept and extremely clean. It is ideally situated. I certainly wouldn’t stay anywhere else.

Had a room in the second lowest category. Accordingly, the room was very cramped and in close proximity to the building ventilation. The sanitary infrastructure could be a little better, but everything worked - you get what you pay for. The general area with restaurant, on the other hand, is spacious and nice - the selection at the breakfast buffet is excellent, the staff friendly and accommodating.

Fun little spot tucked away, where drinks are named after historic moments on the property, fun to learn about the building and area, and great service.

With this grading I do feel sorry towards the great people working in this hotel. But I had to experience something I have never seen before. I’ve slept on military beds (in hotels) and I didn’t mind. But having my head 4 feet away from the doorless toilet and paying about 200£ for this disgusting experience goes beyond my imagination. I don’t mind the small room and the small bed. But I expect good hygiene for that price.

3,5⭐️ For the kindness of some people who work there. I’m not trying to act like a malicious person but that was my truly feeling. The hotel is more 3 stars, lots of small things for self care are missing in my room. Our room was standard one for 2 but everything was so compressed even the bathroom super small you feel like everything was done to use every millimeter. I asked 2 time the cleaning lady to bring me products for bathroom she explained to me to asked first to the reception so I’ve done it, but the task wasn’t accomplished. The breakfast buffet was good for me so I give a try for dinner but it was the worse choice 18 or 19 pounds for a salad without any taste not even a dressing sauce. Unfortunately I left with a bitter taste… I’m sorry to write this kind of feedback but unfortunately not my best experience. Ending on a good note the hotel it is well located and lots of attractions around.

Great place today stay. Everything was perfect.

The hotel is lovely and in a great location. The staff are both helpful and friendly. The room we stayed in was expensive, but it was for a special occasion. The room although suitable for one night didn't have much storage space. The bed and pillows were very comfortable. The hotel have a secure luggage area so we didn't have to take are luggage around with us.

Great value for money! Amazing location, you can do most of things walking (if you'd like). Comfortable room and bed. The room could be a bit bigger, there's wasn't enough space to open 2 big luggages at the same time for example but it had everything we needed. Spacious bathroom, with good space to put your stuff (women knows how important that is!).

Nice hotel with friendly staff. The afternoon tea was also delicious, definitely worth it. I can only recommend it

I stay at the Stand palace Hotel at least once every 2 months, mainly because of work. This repeat usage of the hotel doesn't seem to count for anything! The location is very practical for both work and leisure activities. Generally, the rooms are clean, albeit small. The reception staff are often dismissive and unbothered by complaints. Don't expect warm smiles or greetings. There are no advantages at all for being a repeat client!! Warm Customer service does not seem to be high on the list? The one consistent positive that I would really like to mention is the excellent service from Mr Nihar who serves in the main restaurant. Not only is he always friendly and extremely efficient, he never fails to remember preferences, or allergies or favourites. He is one person who makes me (and my many other colleges) always feel not only welcome, but also very at home. Please do not fail to thank him on my behalf. I would like to highly commend his services over the last couple of years. As also does Richard the doorman (the one smiling person at the strand!!) and Mr Mohamed the concierge - who is very helpful and knowledgeable about the availability of all kinds of London highlights!!

Central hotel, with a nearby bus and metro stop. Hotel employees who are professional, friendly and attentive to your needs. We will definitely repeat

Excellent breakfast Perfect location Good value for money

Cannot recommend staying here enough. The staff were courteous and went the extra mile for my friend's birthday. Would definitely book again!

Fantastic hotel in a great location for London. Don’t let the price out you off as it is fantastic value when you start thinking of the transport costs etc. The staff are a credit to the business and it is very clean. Food was lovely and the gin palace well go and find out for yourselves but you won’t be disappointed! We will return it’s that good.

best location for the theatres and Covent garden.

Hotel is in centre, easy transport

The location is top. The service is also good. However, the mattress and pillows are unfortunately totally worn out. The ventilation in the bathroom runs 24 hours and the heating is quite loud. I wouldn't choose the hotel again.

Rooms are a bit small. But great location

The only good thing I can say about this hotel is the location. We won't be back for sure.

My friends and I had an amazing experience at the Strand Palace Hotel. Its prime location made it easy for us to access all the attractions we wanted to see. We were especially grateful for the warm welcome we received during check-in. Mary, the receptionist, truly went above and beyond. After a long tour in Europe, we arrived at the hotel early and inquired about the availability of our room so we could rest. Although our original room wasn't ready, she kindly upgraded us to a fantastic room that we absolutely loved. If I ever find myself in London again, I would definitely choose the Strand Palace Hotel without hesitation. A huge thank you to everyone who contributed to making our stay in London so enjoyable!

Other than the bathroom was very small, all was good.