Frankie and Benny’s in City of London, Westminster

I recently dined at Frankie and Benny’s and unfortunately, the experience left a lot to be desired. The service was subpar, with the waiter taking a full 30 minutes to bring over a simple Coke Zero. This only happened after I reminded him 20 minutes in, and he still had to double-check what I’d ordered. The drink eventually arrived alongside the food, which added to the frustration. As for the food, the Festive Burger was disappointing. The patty appeared undercooked, lacked any real flavour, and didn’t deliver the satisfying crunch I was hoping for. The chips were overly greasy and equally unappealing. Adding to the inconvenience, there were no napkins provided, and I had to request them separately. The dessert was the final letdown. The profiterole dish was frozen solid, making it nearly impossible to eat with the provided spoon – a saw would have been more useful! Overall, this was a very disappointing experience. From lacklustre service to underwhelming food, it’s not somewhere I’d rush back to.

Ate like it was my last day on earth and it was very good. Thank you Alfredo for the wonderful service 🩵

Took 10 minutes to get a table, the staff just kept walking round like we weren't there.

Very nice breakfast, outstanding service from the very nice server Connie

Had a lovely meal at Frankie and Bennys in Paddington. The food and service were excellent, no wait time and very reasonably priced. The Gentleman who served us was particularly lovely, a very kind and considerate man. I'd highly recommend eating there if you find yourself in Paddington

Good food, simple but functional and good flavor

Our Google reservation for 9 people for breakfast was initially ignored, but we eventually found space. English breakfast was available from the buffet and was of average quality. The service made an effort. Not a revelation but not a letdown either.

Kept coming back throughout the whole week we spent in London, great food and very nice staff 🩵

Great restaurant with a great breakfast buffet The food was very fresh and tasted delicious Everything was clean The staff were friendly and helpful And the prices were more than fair too

Don't come this place . Truly bad experience with staff and with food as well. Staff were not friendly and not responding properly. I ordered pasta it was totally not good in taste, it was wastage of money. I recommend everyone not to come again here as this place has no proper service.

Brilliant food was great the kids really enjoyed everything.The waitress and staff were absolutely amazing no matter how difficult we could be

was having my breakfast meet this lovely lady miss connie she so helpful

Breakfast included every morning with the stay at the Mercure Hotel. The food is available in abundance for the buffet and in quality. The staff is friendly and knows your habits when you regularly come there such as Connie the waitress.

Connie The staff had great customer service and the pancakes were delicious! There weren't many employees and they seemed busy.

We really enjoyed our meal here. The food was excellent! The service left something to be desired. We sat for nearly 10 minutes before our server came over to speak with us at all. The table sat a half minute after us actually left before the server came over due to not being acknowledged. But the server was friendly once she came to us, and she was attentive. We were slightly disappointed that they were out of water, but nonetheless, the food was delicious, and, in the end, we enjoyed our dining experience.

I just stayed at the attached hotel for 4 nights with a group of 30 travelers and Micheal took care of our group for breakfast and Dinner many nights. He was amazingly helpful to all of my travelers with directions and recommendations! He was so great to us!

The worst experience ever! It's slow food with poor quality and very disappointed service!!! The food is tasteless and the pancakes are not fresh!! It seems like it served yesterday and they bring it to you! Yawk!

The burger was really tasty but the meat ball was burnt a little ,In general everything was amazing especially the dessert the cheese cake.

We were there for breakfast and it was everything but good. The vegan breakfast was not fully stocked because we ran out of tofu. Instead, when I asked if that was okay, I was given two eggs. Unfortunately everything tastes average. Unfortunately, the American breakfast wasn't any better and the 3 pancakes were probably warmed up microwave pancakes, but never fresh! Unfortunately no recommendation, there are much, much better restaurants in the immediate area!

Love the Spaghetti meatball and lasagne

Great friendly staff very helpful. New menu is great.

We sat down, ordered. My brother got his food, finished it and I didn't get mine. He got a main, I got a starter. I have waited 45 minutes for a pretzel. When I said something they didn't even apologise or anything. The place was half empty so it wasn't even a busy time or anything.

Waited for 25 minutes to order was told someone would be with us shortly twice, was not seen. Was walked past several times by staff.

Yesterday we ate at your place, everything was just super. Excellent cooks. The service is the best. Thank you.

Danger! Germans are treated worse here! Even those who arrived 30 minutes after us received their food before us. And when it came, the pasta was overcooked, without salt, and the chicken... Dry is not an expression at all... The service was also totally rude and rude... Save yourself the money!!!! Really!!!

A lone dinner, made welcome by the server gentleman. The food was very nice too. Didn’t get the servers name but I came in on 2 October at 2.30 pm. Lovely experience

Connie served us with a smile.excellent waitress

Very good food and service! Highly recommended :). The server was so nice and communicated with us in a mature and friendly way. So kind!!

Main issue is they are understaffed. There was 1 front of house server the night we were there, and they were trying hard but had everything to do (seating, taking orders, delivering food, cleaning tables etc.) so it was all very slow. Pretty ridiculous. Didn’t stop them adding a 12.5% “optional” service charge (a curse that has spread through the uk recently). Was asked if we needed an allergy menu (a nice touch). When we said yes we were told to look it up on the website (not such a nice touch). Atmosphere is bland chain restaurant. In contrast the food was pretty good when it arrived - kids enjoyed the (adult menu) pasta. My salad was fine. Wasn’t thrilled the server left it by the till to seat some else halfway through bringing it to our table though….. Won’t be going back - plenty of other much better places around (Italian restaurants if you want pasta or pizza, steak houses for steaks and burgers, decent pubs for the rest). Gets 3 stars overall because of the food.

Bacon overcooked soggy pancakes burger meat taste burnt tea was cold and they run out of maple syrup

F&B's in Paddington is a great location especially just outside the newly upgraded station. Quick service, food is good but most importantly staff are very welcoming particularly Connie. Noticed that she was very efficient and very friendly with the customers. Other restaurants need someone like her.

Super good American restaurant! Connie’s welcome was great too. I recommend this place :)

27.09.2024 Alfredo’s attentive and friendly service always make my breakfast experience great. My favourite egg is out of the menu, but he still made that for me❤️ Thankyou for that. 10/06/2024 I work right across the street and it’s one of my Favourite Breakfast spot after a tiring night shift. My favourite is their Egg Benedict.

Connie was very friendly! Food was good, overall nice service :)

Connie, You are a star , friendly, kind, professional Thank you

The food was great and the service by Connie was excellent.

Brilliant burgers, poor fish an chips

Yesterday I have visited with my family and we have ordered veggie breakfast but it was not up the mark. Servers are rude and arrogant. It was wastage of time. We will never visit again.

Tasty food for a good price. The service was attentive and the people working there were all kind and smiley. I recommend this place, especially if you’re on a budget but still want to have a good meal. The english breakfast plate was pretty good and filling.

Waited to be seated. Staff walking around but nobody seated us. After a few minutes we left and went to the steakhouse across the road which was lovely

The food was good. Near to station, but the staffs were not approachable, didn't even asked for food allergies, waited for more than 15 minutes after ordering food. But noticed other customers are getting food on time. Staffs behavior seems to be biased.Saw lots of good reviews about staff. Don't know what happened or what was the reason.

Friendly staff and Connie was great with recommendations.

The restaurant was empty of patrons. We waited 15 mins to give our order. Saw our waiter leave for a smoke break. Waited another 35 mins before we got our food (burgers and chips). Food was bland and overcooked. Would not recommend.

I ordered the calamari rings and what I got was absolutely inedible and absolutely abysmal. It was so oily, full of salt, just blobs of batter on a plate and no sign of the actual calamari. A complete disaster and totally inedible. Very very disappointing. Francie & Benny's used to be brilliant and you were always spoilt for choice, but I genuinely wish we never walked in here.

Great food and the service was top notch. Would definitely recommend!!😊

Came here for brunch after a recommendation from a friend and it didn’t disappoint, the food and drinks were amazing and the waitress that served me was cheerful and polite and made the experience 10 times better. Would definitely come back and a top suggestion for friends

Amazing service food was quick to come out and tasted amazing. Drinks where amazing. 10 out of 10

Portions small The lasagne was dreadful, and you don't get anything with it.if you wanted fries that was extra. And I thought it was expensive for what we had. Will not be going there again

Food was great and service by Connie was superb. We were here last night for dessert and today for lunch Breakfast tomorrow? mote than likely

Wonderful food and outstanding service. Special shout out to Maria, she was so friendly and helpful. Would definitely return.

Restaurant just outside Paddington train station, it is also attached to a hotel so would see hotel guest having breakfast here. Also have shared bathrooms with the hotel. Seemed short of staff. Air conditioning is strong so food get cold quickly. Quite a few gluten free options which is great.

Connie is very friendly, and the store service and atmosphere are both great! The food I ordered this time was also very delicious, especially the ribs, which are very tender and tasty :)

Amazing Food and Outstanding Service! I had a wonderful dining experience at this restaurant. The food was absolutely delicious, especially the steak and pasta, which were cooked to perfection and full of flavor. I also want to give special recognition to Connie, who was incredibly kind and patient throughout our meal. Her warm and friendly attitude truly made our evening even more enjoyable. I highly recommend this place to anyone looking for great food and exceptional service.

Really nice atmosphere, quick service and the most lovely delicious fries! Highly recommended 🍟

Connie served us & we really enjoyed our meal. She is very friendly & helpful, very attentive. We will defo come back again.

The restaurant was empty of patrons. We waited 15 mins to give our order. Saw our waiter leave for a smoke break. Waited another 35 mins before we got our food (burgers and chips). Food was bland and overcooked. Would not recommend.

I love the food, the staff are kind and the waitress remebered our order without writing it down. Definitly wanna come here again. Great service ♥️♥️ and the waiter asked we had allergies which is good as most restaurants do not ask that.

Good food, supernice staff, excellent service for affordable prices.

The food fish hasn’t got too much flavor, the peas are bitter, the food took over 20 minutes and the seat is cold

Service was immaculate and professional.We were seen to our seats immediately and the waitresses were very kind and welcoming.

Our food tasted fresh and arrived in reasonable time. Our server was friendly and attentive. The environment was clean and inviting.

Excellent service and food by Maria

The menu for breakfast/brunch is really unclear. The wrong eggs took over half an hour, the place wasn’t busy at all. There’s one toilet in the place, but OTHER toilets are available in the adjacent hotel down some stairs, along a corridor. about 80 yards away. Come on now.

Burnt burger. They cut the price of the burger in half. No apology from the waiter

Went into this restaurant with a 2 year old and buggy. I needed to sit next to my son to feed him etc whilst in a high chair. Was asked to move the buggy next to the table and have my son opposite, where I’d not be able to manage feeding or securing him should he try to escape. Due to this I left the restaurant without ordering. Would think restaurant staff would have used a bit of common sense, didn’t even try and resolve the issue when I said I was going to leave. Poor customer service and no provisions for parents and children.

Walked in here because we had to catch the train at Paddington. Apologies were offered for the longer wait (only 10 people eating). Furthermore, the service was very perfunctory and short. Chicken breast was very dry, salad in bowl was warm and fries a bit lukewarm and limp. Burgers were good. Not worth repeating for us. Better service and better food for the same money at the Italian restaurant down the road.

Our tour group booked a 3 course dinner meal. The chicken tenders is good. The ribs is excellent. The best is the dessert.

Cozy place with good food. Passed by first, as we really wanted fish & chips. But it wasn't on the menu on the outside. When we returned, there were also several others who went on because they wanted fish & chips. But when we got in they still had it. So they probably lose some customers because of this error.

Pros: Lovely staff who were accomodating and welcoming. Fast service and decently priced drinks. Clean with plenty of seating. Wheelchair accessible and great location next to Paddington Station. Cons: I was unwell after visiting and promptly projectile vomited my entire dinner back up. I'm not sure the bolognese I ate was reheated properly. The food was mediocre at best - wetherspoons quality for a not so wetherspoons price. Portion size and taste were not great. Toilets were a challenge to access. Unless using the disabled toilet - which was in a bad state - you had to go in to a nearby hotel, downstairs and through multiple corridors to use the bathroom.

The breakfast was actually really good. Unfortunately, one of us received her scrambled eggs only after everyone else had finished. The service seemed unenthusiastic and could definitely put in a bit more effort.

Visited with family and friends prior to catching train from Paddington. The restaurant lacks atmosphere and felt quite tired. The food was of Wetherspoons sort of standard but a lot more expensive. It's the first time I've visited a F&Bs in many years, it appears to have lost its way a little.

A no-fuss diner where you can have a full English breakfast. The staff went the extra mile and were very friendly and helpful.

Great service, good food. The staff was lovely☺️

Awesome burger. Lots of space inside. Nice interior. Nice service.

Came here for a work event and Connie really took care of us. Highly recommend!

Very good restaurant! They do their burgers so well. Yum.

I am please and fortunate to be assisted by Jeck. She’s awesome in her way of serving and shows willingness to help extra mile! I will highly recommend this place.

GREAT food. I went there 3 times in the 7 days I was in London. I'd personally recommend their spareribs. They also have a nice selection of beers I'd never tried before(MY personal favorite was the one called Doom-Bar or something like that) Staff is exceptionally friendly, attentive and helpful. If I'm ever in the area again, I'll DEFINITELY go to this place again.

Jeck the manager was so nice and approachable making sure the food was cooked perfectly and food was absolutely amazing

Decent restaurant for a quick meal right next to Paddington station! They specialize in British staples and serve breakfast until 12:30pm. I had the full English and my girlfriend the eggs Benedict. Unfortunately, the muffin was burnt, so she had to send the eggs Benedict back. They replaced them relatively fast with an ok version. The full English I had was ok but certainly nothing too special. The fried eggs were good and I also enjoyed the potatoes. The bacon was a bit (too) salty, there was only one small sausage and the tomato didn’t have much taste. The price is very affordable for London standards, so at least you don’t get fleeced. The service was friendly and professional, so no complaints in that regard.

I haven't been to Frankie and Benny's for at least 5 years! I really wanted to come back to Frankie and Benny's and ever since I came here this month here's what I think of Frankie and Benny's. I had some criticism before I went ever since my terrible experience at beefeater and tgi Fridays but it was really good! The ribs are really good and have great portion sizes. Service is good and I didn't wait long for my food and drink even though it was busy when I went. It's also in a great location being right next to paddington station My only complaint is how you get to the toilets (unless you're going to the disabled toilet), you need to go through a door to a hotel attached to the restaurant, down some stairs and a corridor. Overall, a fantastic experience! Highly recommend

Very mediocre cuisine. We took classic bugers. To have cheese in it you had to pay extra. Although we had a very thin sheet of cheese that didn't even look like cheese.

we all ate very well here, the fish and chips are excellent, the atmosphere is very nice, thanks to conney for the service!

Extremely friendly staff especially Conny was very kind! The food tasted really good! Would recommend going there :)

Fantastic food and outstanding service from Mike & Brooke. Will definitely come again!

We will definitely come back to dine in again in Frank & Benny's, because your service is good. I asked the staff for hot water and then Jeck her name said, if I wanted lemon because it's good for health. She is kind and always smiling. The food is delicious Well done Jeck!

Not good. The avocado toast was the saddest avocado toast I had in my entire life. The owner is nice though. But he must step up his culinary game.

The waitress named Brooke provided amazing and quick service, smiling the entire time. Very enjoyable experience

Great food best service in London. Don't know servers name Oriental women very attentive. She is on it. Give the gal a raise. Hard worker and thanks for the awesome service from America.

Good food and great service! Shout out to Alfredo!!

A large and well located restaurant. Service is good and efficient. The menu has good dish options. I recommend.

It was mandatory that I made a return! Brooke’s service never seems to disappoint me. She always greets me and my partner with a welcoming smile on her face, she even takes time to explain different dishes and offers amazing recommendations that is tailored to our preferences. As for the food it’s self I would love to praise the chefs, always wonderfully cooked and well presented. I would definitely highly suggest everyone to come here whether it’s a special occasion or just a causal meal, you can always expect a remarkable experience especially if you have Brooke as a server.

I came to have some brakfast with my family , the food was grat value for the money, a good seliction of savoury and sweet items, and the service was very profetional and attentive , our waiter Alfredo was extremely helpful and friendly. Definitly recommended!!!!

I recently had the pleasure of dining at Frankie and Bennys on a Monday and I must say, it was an exceptional experience. Kerisha, our server, went above and beyond to ensure that our visit was enjoyable from start to finish. The ambiance of the restaurant was warm and inviting, with a lively atmosphere that made us feel right at home. The staff were friendly and attentive, and Kerisha in particular stood out with her genuine warmth and professionalism. As for the food, it was absolutely delicious. The menu offered a wide variety of options, Every dish we tried was bursting with flavor and beautifully presented. The portion sizes were generous, leaving us feeling satisfied and impressed with the value for money. Kerisha's knowledge of the menu was outstanding. She took the time to explain the different dishes and offered excellent recommendations, ensuring that we made the most of our dining experience. Her attention to detail and ability to anticipate our needs made us feel well taken care of throughout the meal. In addition to the exceptional service and delectable food, the overall experience was enhanced by the promptness of the service. our food arrived in a timely manner, perfectly cooked and piping hot. It is evident that Frankie and Bennys takes great pride in providing a memorable dining experience, and with servers like Kerisha, they have certainly succeeded. I highly recommend Frankie and Bennys, particularly with Kerisha as your server. You can expect outstanding service, delicious food, and a wonderful atmosphere. Overall, my dining experience at Frankie and Bennys on Monday with Kerisha was nothing short of excellent. I will definitely be returning and recommending it to friends and family. Thank you, Frankie and Bennys, for a truly enjoyable evening!

I had an amazing time at this restaurant! The atmosphere was cozy and inviting, and the service was top-notch. Every dish was delicious and beautifully presented. I especially love their brekafast and often visit. Highly recommend to anyone looking for a great meal!

Good food and excellent service. Our server Connie was amazing and sweet, using her humor to brighten up our day. A must-eat in Paddington!

Mediocre food, surly service, and a limited menu - avoid.

All very good, with a small flaw: the dessert, in my opinion, was not overcooked

Bad inattentive service, toilet in hotel through the wall, food absolutely appaling.

Maria waiter is the best at Benny's I recommend