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3.5

Based on 284 opinions finded in 1 websites

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Nº 391 in 542 in Newport

Nº 51 of 68 Other cuisines in Newport

CUSTOMERS TALK ABOUT DISHES WITH..steakporkcookedladyoldbeautifulchicken
Score
OpinionsNoteTripAdvisor2843.5

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Fantastic food and service yet again! Lovely evening catching up with family. Service great as so the food! Chicken Nachos to die for😊

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Jane L . 2024-09-13

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It was the first time my family and I visited the Stonehouse and our experience was a pleasure. We felt welcome with friendly staff assisting our every need. The atmosphere was comfortable, the food and drinks were perfect. My wife and I tried the new Gyros that we thoroughly enjoyed. I also had a pint of Worthington which was the perfect pint! I will definitely be returning to the Stonehouse in the near future.

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craigE9516JE . 2024-08-16

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The food was great but certain members of the staff crew were not engaged, and we ended up paying more as we were not told that we could save money with the lunch offer until we checked the menu. We have made the enquiry about it but we were totally ignored. Only the lady who possibly was the manager said thank you on our way out, that was a nice touch.

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ChristopherTK . 2024-07-07

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Unfortunately our visit was let down by a very rude team as we entered the building we were rudely asked where we were going and my reply was to our table (my uncle was celebrating his 80th so family had already reserved tables) to which this rude ignorant girl said you have to wait to be seated, another team member then asked what’s the name I replied the name it was under to which she said we have no booking of that name but once she looked down her list we were seated. After this my daughter went to the bar to order an alcoholic drink (she is 19) to which staff challenged her for ID (whilst I appreciate this is standard) my daughter explained she had forgot her ID but she had a picture of her passport on her phone but the girl would not accept this. I then went to the bar to order drinks n ordered a drink for my daughter to be rudely told I could not have any alcohol at all for my daughter. This continued all afternoon even though we did not purchase any alcohol for her she questioned us each time we came to the bar. Then after all spending a good few hundred pound on food and drinks the rude member of staff came to the table to tell us all we needed to move from the area at 5 as they would need to clean the area. My feedback from this visit is intended to send some of the team on a customer service course. If you do not have the skills required to work in hospitality get a job elsewhere. The food was on point everybody enjoyed it but the way we were treated by this jumped up fool was not acceptable.

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Natalie J . 2024-03-31

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Let's start by saying the new summer menu looks great. Lots of different dishes & if you've a large appetite then here's the place to go. We really enjoyed the curry platter& the Gyrios dish, forgive my mis-spelling. But the star of the show is the garlic bread, just on another level. Thanks as always to Sharon & the staff for a thoroughly enjoyable evening.

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alfiesdad . 2024-03-20

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This is one of, if not the, best pub food I could have asked for and for value of money it is incredible. Not only is the food always spectacular but the staff are always kind, welcoming and helpful with everything you need. Would recommend this pub to absolutely everyone

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Beth J . 2023-09-22

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Restaurant food, service and atmosphere could not be faulted. Staff always make you feel a valued guest.

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Edgar John B . 2023-09-14

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We booked the Stonehouse at short notice having been let down elsewhere. The food was fab and the service equally good. The value for money (we paid about 15 pound a head for 2 courses and drinks) was exceptional. We will return.

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Craig L . 2023-09-06

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Out for some lunch today on my own staff very friendly and food was great for the price definitely recommend and will be returning with family and friends x

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megan h . 2023-09-05

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I came for tea with my bf after our trip to Europe, food was gorgeous and staff were very friendly, lots of choice and offers

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Elle m . 2023-09-04

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Had a great evening here. We were taken to our table and the staff explained how things were. Nothing was too much trouble. We had good banter with Sharon. The food was really tasty and presented well. Great value. We will be back for sure.

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robbyrota . 2023-08-21

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Came in for food with the family. Had a lovely meal and couldn’t believe how little a meal for four of us cost. Food was perfectly cooked. Will be back!

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Donnatravel23 . 2023-08-16

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Fantastic. Food was hot and cooked perfectly! Customer service was quick and spot on too and the prices were decent! I would definitely recommend!

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gemma s . 2023-07-30

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Wanted somewhere quiet to have a nice meal with my wife. Sharon and here team were welcoming, and informative on the new summer drinks menu. Food was fantastic as other reviews stated highly recommend

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Natalie S . 2023-07-20

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We come here couple times a month with the family children included. Staff are very friendly and accommodating. Atmosphere is great, never an issue with our meals food is outstanding. Highly recommend this place

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Gavin B . 2023-07-15

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Late afternoon off the cuff call into our local Stone House pub . Didn't book but were seated at a table immediately, our food was ordered at the bar and we was served to us on very good time too. The food was delicious, served hot and very good value for the money. This pub now belongs to the sizzling pubs range and has a really nice lady in charge who has totally revamped the atmosphere, and it is once again a very nice place to eat and socialise. However from late Sunday afternoon to an early evening next day Monday evening revisit we couldn't get a table , didnt look that busy , empty tables dotted about and we even asked if we could eat in the empty bar area ( apart from 4 people) but we're turned away by the bar lady who explained that they were going to get really busy and didn't have a table ! Just a pity we didn't see the lovely manageress that we've seen before. ) All in all though , glad that this pub has been turned around and is a success. Congratulations to the manageress , she's doing a great job. 👍

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Robbie A . 2023-05-15

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Lots of hit and miss over the last few years…but the new menu was great…salmon was amazing! Staff as always were professional, polite and friendly! Glad I booked a table, it was packed. Definitely coming back!

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catherinesF112ZV . 2023-04-04

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Lovely family meal, food was hot and tasty the staff were very polite and happy. We will definitely be back thanks to the all the staff for a wonderful experience 😀

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TIGER G . 2023-04-02

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Visited today for my wife’s birthday. The food was for us both 10 out of 10. I had Double hunter chicken and my wife had Sizzling grilled chicken. It was really hot and cooked to perfection. The service was really good and we weren’t being...

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clivesma . 2023-02-23

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Excellent food, Great staff and good wine. I can’t praise this pub enough. Always friendly and welcoming

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Paula D . 2023-02-21

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Staff were very friendly. Ordered the grilled chicken which was so tasty with a lovely garlic butter. Will definitely be returning.

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harryp17_170 . 2023-02-08

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Popped into this little gem on my way back from a late business meeting. Although I was near the cut off time for ordering food, the staff couldn't have been more helpful. Sharon, the Manager, was just lovely. I ordered the steak, perfectly cooked with...

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alfiesdad . 2023-02-06

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A very welcoming friendly pub/restaurant. The team are great and friendly. Meals were lovely and good value for money, it’s always very busy

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54redlips . 2023-02-02

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Visited the place around 5pm, after booking the previous day. Was surprized to see it fairly quiet. No loud music, screaming children running riot or testostorone fueled yobbos invading the place. Went there with my wife an youngest stepson to celebrate the New Year. Food...

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itsparcel . 2023-01-01

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Arrived for a drink and snack on a Friday lunchtime. No one greeting, no one on the bar. Cue already gathering. My wife went to find a table. Eventually someone came to serve, at the same time I noticed another member of staff advising my...

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rcaffrey . 2022-10-07

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Very friendly staff, spotlessly clean, lovely smell of food and a proper bargain on prices for food and drink. Very recommended

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Nick G . 2022-09-27

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Came for Sunday lunch but they don’t do a roast, however the manager recommended some of the sizzling dishes to us. We chose the jerk skewers and the Mac daddy steak, both were delicious and sizzled exactly as they were meant to!

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U8461BSfredj . 2022-09-18

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Met with friends here before heading to Cardiff , have the starters to share , lots of them as there were 6 of us and some lovely cocktails 2 for £7 bargain ! Made by a lovely girl called Meg , the little quotes on...

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morrisg931 . 2022-09-17

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Absolutely superb service, all lovely friendly and helpful staff members!! I thoroughly enjoyed my time there and cannot wait to go back :) thank you all

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B2594NXmegan . 2022-09-13

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Excellent food, very good value. Staff went out of their way to get me a table as they were extremely busy. A lovely friendly pub can highly recommend.

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Paula D . 2022-09-10

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We had a great experience at the stone house. The manager was lovely and couldn’t do enough for us. When the food arrived it was fantastic steak cooked to perfection. Would definitely recommend!

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Gj515 . 2022-07-22

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Was on the way back from a day out and stumbled across The Stonehouse. Meals were lovely, the staff were friendly. Would recommend :)

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Tashh00 . 2022-05-26

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I took my elderly father for lunch today & we both thoroughly enjoyed our visit to The Stonehouse. We were greeted by a smiling member of staff who showed us to our table. We were aware that the new menu was starting today, I ordered...

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alfiesdad . 2022-03-16

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The food was very good and fast. The staff were lovely and very welcoming. The place has an amazing atmosphere and very clean

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Thomas123600 . 2022-01-14

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Good, friendly service and good food served with a smile. Had soup and crusty bread to start, followed by a full turkey meal and ending with apple crumble with custard and ice-cream. All food was just what I wanted and all the people with me...

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John N . 2021-12-21

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Food was absolutely beautiful the staff make it an enjoyable place to come will definitely return again

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Y119QCmeganh . 2021-11-19

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I booked the Stonehouse for our Ruby wedding anniversary. 18 of us came together for the celebration and what a wonderful evening we had. Firstly the staff here are so amazing, friendly efficient and professional. The decor is really nice since the massive recent refurb....

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lynne b . 2021-11-09

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First class meal at a very reasonable price, Mixed grill was faultless. Sufficient for a lunchtime meal.

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Q8074VKhughm . 2021-11-04

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I have been coming to the stonehouse for over 4 years with different owners over this time. Sharon, amazing manager. Always goes out of her way to ensure I have the best experience and food. Always make sure customers are happy, and are delighted with...

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aimeel651 . 2021-09-21

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Rude staff member who went out of her way to be rude before we even ordered food as the atmosphere was awful.

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V3798XZrachelr . 2021-09-19

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Disgusting customer service made me feel really uncomfortable due to not paying a deposit they made sure we sat the furthest away from the family and was so rude that we left the restaurant and definitely won’t be returning there again.

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410sianw . 2021-09-19

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After driving round which seemed forever looking for someplace to eat we stumbled on The Stonehouse. My husband went inside and asked if we could get some food as we were at our wits end looking for a place. The lady who we later found...

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KazaBar . 2021-09-05

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After discovering this little beauty I very rarely take my family and friends anywhere else! The stone house team are a great bunch and the food in my opinion is a step up for from the sort of pub grub that you’d expect. If you...

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Curiosity63977688337 . 2021-08-30

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Went here Saturday for a meal with family, food was perfect, delicious and great pricing! Staff went above and beyond from the manager Sharon to the 3 lovely waitresses and hands up to the kitchen staff who cooked a great meal! Definitely our new go...

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Darrenrhys90 . 2021-07-18

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Went here with a few family members all had different meals and all commented on how lovely the food was even other diners were all agreeing , Fabulous service from start to finish will definitely go back . can't wait .

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W8163XUalisonb . 2021-07-18

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Good honest pub grub. Decent sized portions. Very good value for money. S teak and sides for £19 you can’t go wrong. Staff were lovely. Felt very safe and all covid measures are in place

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54redlips . 2021-06-28

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Staying at Tredegar House and took a walk to The Stonehouse to enjoy a drink in the beer garden (we’ve already visited twice this week). We were shocked to be told the outside area was closed despite all the tables being out and the gate...

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lindylou110393 . 2021-06-26

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We have been to to the Stonehouse over the past 10 years and have seen a number of Managers come and go with varying success.. We can honestly say though since Sharon and team have been in operation in the last 18 months or so...

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TheWelshEddies . 2020-11-25

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the 3 of us had stunning meals today , very good service, staff were very friendly + the place was spotlessly clean table + cairs were wiped down before + after every meal . Many thanks + see you again soon

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Tony P . 2020-11-13

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We've lived just up the road from the Stone House for a couple of years but hadn't realised it was there until I received a 50% off main meals voucher via email, so we thought we would give it a go. To be honest I...

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ses6jwg . 2020-10-07

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Start of visit was great, lovely lady greeted us, found us a table on a Saturday night even though we didn't book, gave us a big table due to partner being pregnant, and told us what items were off menu. Ordering system was good but...

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Mark B . 2020-09-05

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We visited walnut farm and saw this place on our way to get he farm it looked nice from the outside so we decided to go for lunch after our farm visit . I was very impressed the staff could not have been friendlier or...

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Storm Q . 2020-09-02

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Visited on first day of opening, COVID policy’s were being implemented but not intrusive. Great atmosphere, the staff were amazing, the manager ( Sharon) was friendly and welcoming. Food was good, not too long a wait. Highly recommend a visit.

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MISSCHILLED . 2020-08-05

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My husband and I had different hot meals both were cold and we were given soup spoons to eat our deserts with. Won't be back.

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pamelaplant . 2020-08-04

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We come here as a family on a regular basis. Staff are great and the food is good. Can’t wait for it to open after lockdown it’ll be the first place we visit.

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lynne b . 2020-07-02

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Really hope it works out for Sharon & her staff refurb looks good so fingers crossed it works out well.

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George R . 2020-03-22

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My husband and I just enjoyed an amazing meal at The Stone House. The staff were very accommodating, cheerful and friendly. My husband had a Ribeye Steak which he highly recommends and I had a cooked beef dinner, the dinner was nice but I did...

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Ladecima H . 2020-02-09

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Absolutely disgusting ! Ordered two different meals found hair in the one and the other meal was absolutely swimming in fat ! Wouldn't recommend.

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407vickiy . 2020-01-24

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Absolutely Fab. We all had different choices from seasonal menu all impressed. £10.99 for 3 courses, can't be beaten, don't know why it's not busier here. I have read other reviews about decor etc and yes it needs a refurb but the food is great...

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dianebailie . 2019-12-09

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Haven’t been here for a while , but the hospitality has got loads better , good value food and friendly staff

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54redlips . 2019-11-23

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The pub is beautiful on the outside, tired and in need of a refurb on the inside. We’ve been twice recently, had steak both times, and have been very impressed! The staff have been great, the service was quick and both times the steak was...

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A641DUcarolineg . 2019-10-17

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I have been here a few times and its cheap and cheerful. Last time I went I was alone so I suppose wasn't distracted by conpany which gave me time to notice just how grubby this place is. To be honest it is dirty. Im...

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Eliza B . 2019-10-16

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Food was good had a salad with chicken and bacon huge portion.But......... service was poor had to eat pudding with first course plates still on the table I think you need a few more staff.

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Brianna2713 . 2019-08-25

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It was evident that the stone house was under new management, we haven't been for years, the staff Katie and Holly were exceptional, instead of Katie saying we don't do take away boxes, she's said leave it with came out with a plate and cling...

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Mddoherty . 2019-08-21

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Felt really welcomed. Lovely dinner for two. Loaded pulled pork garlic bread was amazing! Will come back!! :)

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Claire B . 2019-08-02

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Excellent meal, new loaded garlic bread was amazing, would come back just for this. Dates inside but clean. Would come back again.

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Tashh00 . 2019-07-26

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Waited outside for it to open at 10:00 am for Breakfast. Told it does not open until 11:00 am and does not do Breakfast. NEEDS TO UPDATE ITS WEBPAGE. PROBABLY WON'T GO BACK. A PITY.

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john r . 2019-06-28

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Firstly the pla e looks grubby and untidy, when ordering there was no communication or friendliness from the bar staff at all and I actually felt like I was an inconvenience!!! Although it was extremely quiet with only a handful of people dining our two...

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Nell25000 . 2019-05-28

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Slow service, then brought wrong order so waited over 30 minutes to replace meal, by then everyone had finished eating, cancelled order, no apology from staff, 5 people walked out as ran out of steaks, gammon and scampi, others left because they were fed up...

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Kay L . 2019-04-25

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We went here for food on Sunday afternoon, looked at the menu, and went to order at the bar only to be told what I was ordering they had run out of! I ordered something else an was told to take cutlery an condiments from...

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Cralee . 2019-04-14

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Took my family here for lunch, the place was really grubby and tired. A few things we wanted to order they had run out of. Service quite slow. Our meals arrived but none of us really enjoyed what we had and a lot was left....

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741bbbb . 2019-04-08

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Went for a family meal. There were more tables that needed cleaning than we clean, so we didnt really get a choice of where to sit. The table we did sit at wasnt the best. It needed a good clean and a sanding down and...

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Manda290 . 2019-03-30

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You pay for what you guess I suppose. However, the place could do with a really good clean, it smells.

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Michelle900 . 2019-02-14

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Went here with a friend after work for food and to swap Christmas presents. We were shown to the table for two but then moved to one for a bigger party. A lady then approached us and asked us to move again but we said...

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zoel401 . 2018-12-20

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Not been here in a while, roughly about 6 months after our dreadful meal and service last time but please to say that it’s monumental step up! Ordered the triple hunters chicken for myself. Came out on a piping hot skillet with all the showmanship...

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Bonjohns . 2018-12-11

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Came here with family for a festive meal yesterday and must say it was absolutely faultless! From the starters to the desserts it was fantsstic and incredible value for money st just £11 per person for all 3 courses! What more do you want! Full...

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Markymark969 . 2018-12-11

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Took the wife here for our anniversary, heard a lot of good things lately and pleased to say we were not disappointed! A sharing platter to start which almost left us full from the get go, a mixed grill for myself and the arrabiata for...

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BigKen80 . 2018-12-11

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From walking past raw sewage pumping out of a broken man hole cover by the front entrance as we walked in....then walking to a table I was convinced I was on board an ocean going liner-threadbare carpets were the order of the day until I...

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rhodrih731 . 2018-12-08

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I've eaten here quite a few times and today was the first time I had been disappointed with the food. My order came on a skillet with a bed of onion but on the menu it was advertised as an ultimate plate I can't eat...

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Raymond H . 2018-11-30

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Popped in on the off chance with my partner. I haven't been in the Stonehouse in years and was surprised it still looked the same. It's now very dated and in serious need of a facelift. The menu had lots of choice and was shocked...

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sophslou82 . 2018-09-28

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We visited on a wet autumn evening. The bar staff were friendly immediately greeted us and let us know how to order etc. We sat in a lovely corner next to a rustic fireplace. Meals were good value for money cost us £17 for two...

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Carys R . 2018-09-20

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Called in here with my wife and granddaughter and found it quite comfortable and friendly with cheap drinks. It did not have a great atmosphere but I think it was a quiet night

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charlesj305 . 2018-09-11

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We waited and hour for food in general , plus over 5 minutes in between my plate arriving and the rest of my group. We went up twice to ask where our food was and was told it would be 5 minutes, it was not....

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megcmon1 . 2018-08-29

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It's been sometime since my last visit. The furniture is looking very tired and and old, lots of rubbish in the garden especially cigarette ends. If you're a coeliac be careful with the chips as they cross contaminate.

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chellb2016 . 2018-08-26

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A dirty pub with worn out everything and the carpets a disgrace. See photos. Needs a full shutdown and refurb. Toilets broken and stinky. Drinking here is a risk. Don't even consider eating in such conditions.

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JP070766 . 2018-08-24

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From time of ordering to actual time of getting food ,even after going back to the bar to ask where it was ,short lady with hair in plait was asked she shrugged her shoulders & walked off in to the kitchen,other people came in after...

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robert h . 2018-08-19

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We have tried to go for breakfast three times in the past two months but both times the door was locked. We called and were told that there were technical problems. Seems to be a consistent issue.

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ElinD334 . 2018-08-06

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We visit this place on a regular basis, food is always good. But.......... In recent months service and cleanliness has gone downhill. Yesterday was the worst ive seen it. Empty tables still with plates and food on them. Not enough staff to serve at bar...

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762Jones . 2018-07-15

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Visited as it was close to where we were camping. The service was terrible - there were hardly any drinks available without any reasonable excuse. We used a discount voucher which seemed to cause confusion so therefore our bill was incorrect. When this was queried,...

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BenBark01 . 2018-07-08

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really friendly staff and beer is a brill price. lovely ambience and we didn't eat but the nearby meals looked really lovely and fantastic prices especially knowing that children can eat for £1 if ordered with an adult meal at certain times of the day.

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annehurley134 . 2018-06-07

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Went for food and drinks, food was disappointing and service was shocking,management is needed as it is lacking in all areas

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alexsJ2988AT . 2018-04-03

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Visited on 20/03/18 around 5:30 with a friend and the kids. Stood for 20 minutes waiting to be served as there was one guy working, he was doing his best but at that time of day they need more staff. One girl with blonde hair...

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Rach_james25 . 2018-03-21

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Visited here for lunch with our Grandson. Nothing wrong with the food It's cheap and adequate for a quick bite. Will not visit again until the pub has had an upgrade. The doors leading to the kitchen has dirty marks which could be easily cleaned...

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margaret5533 . 2018-03-01

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Popped in on the way home from Work. Had starter and main. Was a bit disappointed they had no martini or cinzno.so had wine instead. Friendly lady with blonde hair at bar. We had sharing starter which was very nice. Waited a while for our main. They finally come out delivered too our table by the chef. He didn’t look very well dressed. I was quiet disappointed by this as you expect all staff too be dressed and groomed well. Put me off my food to be honest.main was ok but could do with some excitement on the plate it look quite basic. I had chicken burger and my husband had a steak.

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Newportgwent . 2018-02-27

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Visited when England v Wales match was on. Place was very busy but coped with our order quite quickly and most meals came out together. No complaints about the meals or service all was good. Staff were busy busy but coped well! I’d visit again as it’s value for money.

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jadey212 . 2018-02-12

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Was on a business trip from Manchester to Cardiff and called in to miss rush hour traffic. Had a quick bite to eat and when I say quick food arrived approx 10 mins after ordering. Skillet was sizzling and food piping hot. Lovely staff. Beautiful building.

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jklmnop259 . 2018-01-27

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Gone to be a very shabby place with very worn and dirty furniture. Needs paint too and appears dirty. Get it sorted Sizzling pubs

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JP070766 . 2018-01-25

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Wenr for breakfast with my beautiful fiancee yesterday. What a start to the day. An amazing breakfast, lovely friendly service. So much food and perfectly priced. Cant wait to go back.

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Adamss1 . 2018-01-21

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Called in once again for a quick meal . The food arrived in good time was hot and plentiful. The service was very good too. If you want a no thrills meal at a good price this is the place for you.

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BobR508 . 2018-01-16

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Visited with my family. The place is a bit grubby, uncleared tables and not exactly welcoming. Good was ok, service polite, good value I suppose. This place could be good with some care and good management. Will try it again in a few months.

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CinderfordAsh . 2018-01-06

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Other cuisines
outdoor_seating_247383takeaway_247383delivery_247383

Waited far too long for a piece of tortilla with a salad, when it came salad had no dressing, young girl told me they didn't have dressing, did not come back as promised so I left the whole meal. Terrible service and food.

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3.5

3528 Opinions

location-iconLakeside Drive
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Very disappointed, we have been here many times over the last couple of years, it is convenient to the hotel next door, so last week we booked a family table again. This time the food was very poor, the battered fish and chip came out as breaded fish,not battered as per the menu, it was very dry and tasteless, the gammon was tough and needed a steak knife to cut. My Hunters chicken tasted nice but the side salad of lettuce was brown and rather pointless. In ALL cases the 'triple cooked chips' were just cheap out of a freezer chips, under cooked and NOT triple cooked. Avoid this place!!

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3.4

920 Opinions

location-icon2 Cardiff Road
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outdoor_seating_103471takeaway_103471delivery_103471

So delicious. Been ordering from Lilo's for about 10 years now, the food is always incredible, fresh and flavourful.

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3.3

1578 Opinions

location-iconAzalea Road
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I live in Abertillery, but I prefer to shop in the Rogerston Morrison than Ebbw vale. The staff are much more knowledgeable and helpful, especially the young man on the butchery counter, he's cut and stuffed 2 pork joints in recent weeks, they didn't even offer in Ebbw vale.