Based on 1.429 opinions finded in 3 websites
Based on 1.429 opinions finded in 3 websites
Nº 4437 in 7028 in City of London, Westminster
Nº 162 of 297 American in City of London, Westminster
Opinions
Only part of the order was served initially then when the bill was brought and we refused to tip the waitress looked put out. This added to the fillet steak was really fatty and the Coke we ordered was flat. All in all it was not a very nice dining experience for quite an expensive meal!!!
Matthew . 2024-11-13
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Wonderful steaks cooked just right ! Superb ambience. Ecellent service especially ftom Soutav.
Ratna . 2024-11-10
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Decent if slightly overpriced wine list. Good menu with broad options - my steak was superb and cooked perfectly. Staff friendly - could be more attentive - we had to pour our own wine and it took a while to grab staff attention to get the bill etc. would recommend and will return.
Mark . 2024-11-04
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Great setting but was pricy - £420 for 4 people for Lunch. Food good but not that good
Stephen . 2024-11-03
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Been multiple times before albeit a long time ago and was always amazing, but sadly the passage of time has not been kind. Food was good but we all agreed it didn’t live up to expectations or the premium prices charged. I distinctly remember the giant cheese filled Yorkshire puddings offered as an appetiser being a highlight of the experience, so was understandably disappointed with the small cheese free replacements. That point may sound insignificant, but I think it somewhat underscores the fall from grace I felt across the meal. Service was excellent, very attentive and well paced throughout the meal, not easy with larger tables, can highly commend them there.
Tom . 2024-11-03
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Pre theatre dinner - lovely food, nice relaxed pace and staff were great. Table was overlooking the river. Only criticism ( and it is picky) the windows were really dirty. Otherwise I’d highly recommend
Bobbi . 2024-10-23
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Nice place to eat The service is excellent But it think the price is to high…
Jean . 2024-10-21
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They have been so kind to let us have a great table with a view as we required at the moment of the reservation
francesca . 2024-10-19
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We started with the pea and asparagus soup, which was very good. For a main course I ordered filet and my husband and I ordered two sides dishes to share. We requested no added salt. The steaks and side dishes had EXTRA salt and were almost inedible. I sent back my filet and the sides and it then took a half hour to get the food. The dishes did not have too muc salt but the filet was tough. The potatoes were very good.
Georgia . 2024-10-15
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The staff were very helpful and attentive. The setting is very nice, next to the Thames. The food was reasonable although the steaks should have been a little warmer. The variety of vegetable side dishes was limited. However, the food was well cooked, tasty and well presented. It was my husbandºs birthday and the staff gave him a cake which was lovely of them. The wine was good. the prices are as you would expect for central london
Julia . 2024-10-13
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Food was great, service was un fortunately very slow.
troy . 2024-10-11
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Sharthank was an amazing guide through the menu and experience! The service was superb and the food matched the vibes. The view was stunning with Big Ben directly before us. So glad we were able to enjoy a fine experience!
. 2024-10-10
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Fantastic venue with embankment and Parliament view across the river and great service
Jays . 2024-10-09
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Service wasn't the best, may be because they were short staffed. Very expensive for a breakfast meal.
Dr. Kelly . 2024-10-08
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I received my meal after my family had already completed eating, my husband had to wait a very long time for a second drink, and the overall service just wasn’t great… The ambience view, however, was spectacular
Katie . 2024-10-07
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Amazing venue and ambience. Food is excellent - feels like a hidden gem in this location. I want to love it but sadly service isn’t good. Waited ages to place drinks order and didn’t see the same staff member twice. The staff aren’t knowledgable about the food. “what kind of steak is this on the set menu?” generated blank looks and the response „steak“. We had two children with us - no kids menu offered. Very sharp practice. Strangely the service was so inattentive that we could not order second bottle of wine. It was a test run for us of a larger party booking for 40 but we won’t be making that as they could not manage 6 of us on a saturday afternoon at less than 30% capacity. Also saw bar staff eating behind the bar then serving drinks without washing hands. Needs radically better management and wait staff.
Bethan . 2024-10-05
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Outstanding meal, great service. Love the location and view. Staff not only in the restaurant but also the hotel was so helpful. Was a great place prior to the show making sure we had the time but not feeling rushed.
Dan . 2024-10-04
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Expensive but the food quality didn’t match it. You pay for the lovely service and small glimpses of the river from across the hall. Amazing staff but I wouldn’t go back as the food was definitely not worth it. We had 8 different items on the menu and the rosemary and salt chips was the only thing I would write home about. Bar was great and lots of drinks variety and recommendations were spot on.
Hannah . 2024-10-01
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Great food service and ambience . Everyone enjoyed.
Tammy . 2024-09-28
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Alejandro and his colleagues were amazing. The food was first class. The view was incredible. We've been to restaurants all over the world and this will be remembered as one of our favorites.
Michael . 2024-09-27
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For a Marriott hotel, the quality of service was insufficient. We are used to this chain going in several hotels and also in the W hotels. We were very surprised and disappointed with the quality of service at the restaurant level. But today the breakfast service was impeccable
Laurent . 2024-09-22
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We had a most enjoyable experience. The best meal was the Ratatouille!!! The steaks were very good and the mushroom topping was tasty. The view of the Thames and Big Ben added much to the atmosphere.
Michele . 2024-09-21
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We booked our table at the last minute, so we're surprised that there was availability. We ran into problems on our way to the restaurant and contacted them to advise on our delay. The staff couldn't have been more helpful, they held our table for us, and didn't complain when we did eventually arrive. The food was very good, tasty and hot
Marie-Louise . 2024-09-20
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Stayed at the Marriott, Gillrays is the in house restaurant. Went downstairs and they said an hour wait 😳 so I used Open table and reserved in 30 min 🤔 sat at the bar during our wait and the restaurant was half empty. Got seated and had a great waiter Sarthak, he was very attentive. The food was amazing! Restaurant was never full. Same people there the whole night. Thank you Open table!
Kalm . 2024-09-10
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Extremely welcoming staff and warm atmosphere, stylish setting and delicious food.
Nat . 2024-09-07
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Not my first visit, but every time I come back I can’t wait till my next visit speaks volumes about this establishment
Dexter . 2024-09-07
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Went for our 27th wedding anniversary. Service and food was outstanding. Had the thickest juiciest t bone I've ever seen.
Richard . 2024-09-07
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Food was completely underwhelming. Totally overpriced! The only saving grace were the friendly and helpful staff.
Ann . 2024-09-06
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I’ve been coming here for years - always consistently good cuisine. The Marriott Bonvoy sign up pitch by our server was clumsy and ill-timed and interrupted a business meal conversation. Please cease this practice. Sorry you’ll miss the employee sign up incentive but ugh, you’re better than this.
Chris . 2024-09-06
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We had a great celebration! Food was great, service was excellent!
ELIZA . 2024-09-04
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Amazing building with amazing views. What a find .. loved it hear and the food and the team were excellent.
kerry . 2024-09-03
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Overall, excellent service from beginning to end. Great experience with a great view and top notch service! Staff was excellent!
Michael . 2024-08-26
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Food was great and so was the atmosphere. Swanky but approachable. Food was great and accommodating toward my husbands gluten allergy. Higher end prices but yummy and an amazing view. Service was good but slow but that seems to be the standard at the higher end steak houses. We had our food about an hour into sitting down. We didn’t order starters only soft drinks. Overall food was flavorful and well presented. Higher end cost but on par for other higher end steak houses we’ve visited in the UK.
Alicia . 2024-08-25
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Wonderful location Food a little overpriced and good but not amazing Great photo spot!
. 2024-08-18
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Menu choices are limited but steaks are good quality. Service is mixed - some servers are very good, others not so much. Meals take long time to arrive but were nicely presented. They ran out of ingredients for their limited choice of non-alcoholic cocktails so one of these wasn't available. Ordered chicken Caeser salad with no anchovies, got Caeser salad with no anchovies and no chicken :-D. Other meals were fine. Great view
David . 2024-08-18
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The staff were professional and friendly. The food was very good my wife had the lamb chops they were the best we have ever had and we order them frequently. I would definitely recommend this restaurant.
Mark . 2024-08-15
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We were terribly disappointed in Gillrays. The steak was worthy of a mass market, inexpensive place and certainly not worth the cost. Our server, who was apparently new to the job, was terrible, unintelligible and not diner oriented. Tremendous disappointment.
Ruth . 2024-08-11
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An oasis of calm right next to the bustling London Eye. Very attentive service, child-friendly, all our wishes were fulfilled with a smile. There was even a little birthday surprise for our son at the end.
Regula . 2024-08-03
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Service was great, food was great, everything about gillrays is great.
. 2024-07-30
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Food obviously isn’t good and i don’t recommend for date because too many babies use it Resturant and disturb
. 2024-07-28
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What was good: the wine, the cocktails, the side dishes, one of the steaks. What was not good: service was not up to standard for this type of restaurant. The first round of drinks took about 40 minutes to arrive, two sharing steaks had to be cut by the diners, plates were not cleared quickly. One of the steaks was too chewy.
. 2024-07-27
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They didn’t answer the phone when I needed to change my booking and could only call them. Justin at the front desk of the Marriott was very helpful in getting the booking changed, so don’t rely on the advertised number. I also just didn’t see it as value for money despite what is a lovely location
. 2024-07-23
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Overall, this was a nice dinner. The views and setting were nice. The food seemed high priced for the quality.
. 2024-07-23
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Food quality is just below average. The service quality is very poor
. 2024-07-22
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Food was excellent. Ambience was inviting, with the River Thames view. Sadly, service was sub-par and well below expectations. Trainee who served us appears to be a novice student trainee. Wine selected on the menu differed from actual bottle brought to us. This said error was repeated 4 times. Request to split a shared order of appetizers prior to table serving was ignored. There are no wet towels to clean soiled fingers from BBQ sauce from chicken wings dish. If such service levels are perpetuated, restaurant makes for a good family dinner venue but not for hosting a formal business dinner event.
. 2024-07-21
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Poor service. Poor quality. Poor everything. Should be ashamed of the name steak house. Honestly. Go do something else. This is not your calling.
. 2024-07-18
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When you order a steak medium rare and comes out medium well wonder about their staff. It was even marked medium rare. Finally received my steak when my wife finished her meal. The server made sure I had a steak knife, but had to ask for a fork two times.
. 2024-07-14
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Fabulous setting, friendly staff and excellent food
. 2024-07-13
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fantastic food and vegetarian friendly, great menu , wife filet perfect
. 2024-07-09
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Food was good, prime rib a little chewy but everything else first rate. Pre theater meal great value.
. 2024-07-06
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Excellent quality of food, fabulous service! Everything about Gillray’s is outstanding- I certainly would wholeheartedly recommend and location superb! Thank you for an excellent meal.
. 2024-07-06
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Great location; natural daylight with lovely Thames view. All staff were polite; respectful; helpful and responsive. Food was excellent- well prepared; delicious and attractive. Good size portions. Most of us had salmon!! No pressure to leave table !
Brit . 2024-07-06
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Gillrays was an excellent spot for a business dinner and drinks. The drinks were well made, and the food was great, too. There are lovely views of the Thames and a great cocktail bar to relax in post-meal.
. 2024-07-05
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Had a wonderful breakfast! Everything was delicious! Also for those with mobility issues, they couldn’t have been more accommodating! They carried my scooter up a flight of stairs! Truly wonderful service all around.
. 2024-07-04
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The food was lovely the food was very tasty and well presented, I thought it was a little overpriced. The staff were miserable only one of the male staff looked happy. Our view of the Thames was ok but we could hardly see through the window as it was dirty. Lovely old building and grand but the interior decor especially our table was old , it was right at the end of the restaurant all the tables were wooden ours was metal with glass ring marks on it , the floor could do with being refurbished.
. 2024-06-29
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The atmosphere is absolutely beautiful with great views. Our server had some challenges with our order such as for still water and trying to describe the serving if the lamb, but these were very minor. The service overall was lovely and such a nice suprise dessert for our daughter's birthday. The dishes were delicious! Great memories made for sure.
bbchelle . 2024-06-28
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Simply not worth it. The quality of the food doesn't match the price. Nothing special at all. Not big portions. I really don't recommend.
. 2024-06-26
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Despite arriving at our booked time and numerous tables sitting empty we were asked to wait. 20 minutes later got table. Service was VERY slow. We ordered drinks that never came. Even after ordering them again they never arrived. Bar waitress had no idea what they stocked and said they didn’t have things that a later waitress said they did. Food took over an hour to come and we did NOT order steak or anything complicated. It was not busy there at all. We weretold the food was being plated. It came thirty minutes later. Ridiculous. The food was decent when it finally arrived. We will never return.
. 2024-06-18
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Order mixed up. Took a long time. In the end the manager did make it right by deducting the incorrect order from the bill. Maybe just a one time error. Hamburgers were very good.
Eloise . 2024-06-14
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My 2 guests were served inedible steaks fortunately my South African client was made hungry enough to eat his steak while my colleague couldn’t eat more than 2 mouthfuls. Tough and full of gristle Also no bottle lagers. Just cans! Ridiculous. The Marriott should completely review this restaurant. The service in the bar was poor (rude Eastern European lady) while the restaurant service was very good
Flakey14 . 2024-06-13
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Expected more from this place. Booked it to celebrate our anniversary. The atmosphere there was poor would not go there for any special occasion. Food was ok but overpriced for what you got. Would not go back there again.
TimothyO . 2024-06-09
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The best bread with butter I tried in my life (every little detail counts? Then the meet was just fantastic, the flavor was amazing. This could easily be my favorite restaurant in the world so far (And I have travel a lot). The staff very nice with an international background, making the ambient very interestingly inclusive, and super nice. Kudos Gillray’s team !
. 2024-05-31
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This restaurant is in the Marriot hotel. It's decor is hotel-ish. Good cocktails (esp. the Jubilee). Tomahawk steak was a good choice for 2 people with a couple of sides and a salad. Food was prepared well and tasty. No complaints, just expect a hotel atmosphere rather than a cozy steakhouse vibe.
KrisD . 2024-05-31
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We were staying at the hotel for 3 nights. This review is purely for the dinner we had at Gillray’s and does not reflect on the outstanding service and food we received during our 3 day stay. There was a very rude person on the front desk. Our server was showing us to our table and the front desk person was trying to stop her saying the table was reserved. Yes it was reserved for us! I did not like the way she looked at us and spoke to our server. She did not smile she was quite off putting. I wanted the lobster. I was told no lobster. I ordered a fillet steak. People who ordered after us got lobster. Our steaks were poorly cooked. I asked for medium rare. My very small steak was cooked medium in places, medium rare in places. It had no taste. The side order of chips were dry and unappetising. Quite pleased I didn’t get lobster as I can’t imagine it would have been done well. The service was very slow indeed. By contrast our breakfast servers and food were brilliant in the same restaurant. The evening servers and chef need to take lessons from the morning chef and servers!
. 2024-05-25
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Plates were cold, steaks were cold, waited over an hour for cold food
PhilipM . 2024-05-22
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Beautiful restaurant with view over the Thames. We had the pre theatre menu and it was good value for money. My only comment would be that the steak was warm but the chips were the best. The brownie dessert was delicious.
Linda . 2024-05-16
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Lovely food, attentive service, great location, very enjoyable.
MichaelO . 2024-05-16
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Excellent restaurant. On the expensive side, but otherwise very good
. 2024-05-15
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Sat ready to tuck in, only to be presented with a list of dishes that were not available. Not what you would expect for a Tuesday evening.
MartynW . 2024-05-14
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From arriving at the restaurant, I was warmly welcomed. The greeters, the staff and server was excellent. I found the chicken wings so delicious, squid yummy and the fish and chips very tasty. I loved looking at the view of the river from my table. It was a wonderful experience before seeing the play. I hope to return soon.
Rene . 2024-05-14
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Steak was delicious, sides were disappointing. Non alcoholic drink selection was abysmal. Service was awful. We were never sure who our waiter was, it took forever to get the check and no one checked on us once we received our food.
. 2024-05-03
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Good food, but limited options. Great view of River Thames and Parliament.
Daziner . 2024-05-03
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The setting is wonderful overlooking the river. It is a fabulous old building with a great charm. The food was good and we were given a complimentary chocolate dessert to celebrate our anniversary. Highly recommend if you are looking for a bit of elegance.
. 2024-04-30
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Great food and lovely staff, really helpful and nothing was too much trouble
NicknNicole . 2024-04-23
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The food was undercook, we sent it back and we got the same steaks back, they simply grilled it again. This lead to dry and poor steaks, they tried to make up for it by giving us 1 free soda. But the food was not something I would come for again. Nice view though.
Emilie . 2024-04-19
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Good food and very good service. Right near the Aquarium, Wax Museum and Shrek experience. If you’re a Gin drinker it’s a must try.
. 2024-04-19
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Terrible! Made to wait 20 mins for table - Steaks came out cold and had to return steak Instead of fresh they heated it up and meat was tough and chewy No apology and no offer of some thing else Terrible
. 2024-04-18
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How can you serve such poor food at that price ? Steak barely chewable, 'potted' shrimps completely tasteless - BLAND. Chips dry.
richieg . 2024-04-15
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Excellent as always! Great food. Great wine. One not to miss.
SarahD . 2024-04-13
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Tomahawk steak was delicious! Great service and good. Thank you!
. 2024-04-10
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Very good, attentive and polite service. Reasonable price, food was very good.
ChrisW . 2024-04-08
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It took 45 mins to serve us with drinks way too long !!! The Whole service was an issue poor understanding of requirements and late with some dishes given there was 11 of us. Food was good but will not return !!
DavidC . 2024-04-06
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Very poor food. Service was fine. Ambiance cold and stark.
jzevman . 2024-04-02
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Location stupenda, cibo discreto, attesa interminabile! Il locale non era pieno, quindi l’attesa non è giustificabile!
. 2024-03-31
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Food was average, sides so late we had finished mains with no recognition in the bill
TonyH . 2024-03-30
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Top notch in every way. Service, atmosphere, and food were a great value for the price.
Sammy . 2024-03-20
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Lovely restaurant - food very good - very central
PaulM . 2024-03-17
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Fabulous dinner at Gillary's Steakhouse. The location and views are unbeatable, right by the London Eye. We were given a table with Thames views which was fantastic. I went for the steak tartare and hald lobster and my partner for a rump steak. Everything was tasty. Servive was great, and I think that given all the above price was very fair. Recommended!
FredNLondon . 2024-03-09
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After waiting too long to order drinks and order food, and waiting for the food to be served, the starters were forgotten altogether and the mains were the first food to arrive at the table. The only solution offered was that we eat our starters and mains together! The food was generally pretty good, with the exception of the steaks (3 ribeyes & 1 sirloin) - they were absolutely shocking; far from tender and with multiple lumps of gristle in all of them. I didn’t think you could buy steaks of this poor quality in London in this day and age. We decided against deserts, and were offered no free drink or discount against the starters debacle. Won’t be visiting again.
StevenH . 2024-03-09
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One of the worst cuts of steak I ever had from a restaurant. Service was excellent and understanding, but seriously letting themselves down with the quality of the meat.
TerryU . 2024-03-09
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It was a perfect meal from start to finish. From the welcome we received on arrival to the care and attention given to us by all your staff it was faultless. Every course was delicious ,well cooked and served perfectly. Would love to return again.
Darren . 2024-03-08
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Great location, no loud music, nice food, all good.
KarenY . 2024-03-04
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Had a lovely meal here to celebrate a family birthday. Good range of menu choices to suit everybody, food was delicious all round, attentive staff and a great 'vibe' - not too noisy or busy, but enough atmosphere to not make you feel you were dining alone. Would definitely return in the future.
SueG . 2024-03-02
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It was a nice view and t-bon steak was delicious .
. 2024-02-28
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Very good place for a business breakfast meeting. Quiet with great service
JeremyT . 2024-02-28
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We had a great meal, the staff were friendly, knowledgeable and attentive. The food was cooked perfectly, it took us an hour to decide what to eat and there was no pressure from staff to hurry and choose. One diner has a nut allergy and we were confident with the guidance on a safe meal. The wine was perfect and the ambiance relaxed, elegant and professional. It couldn’t have been a better dining experience.
BeverleyE . 2024-02-24
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Beautiful food, really friendly service!! Would definitely return
alainam . 2024-02-24
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Expensive menu so expected good food and good service. Asked for water but none arrived. Asked for mustard to accompany my steak but it arrived after I had finished my meal, about ten minutes. Lack of mustard, other than wholegrain, being immediately available is odd given it is a steakhouse. Asked for steak to be cooked rare/medium but it was overcooked and more akin to medium/well done. Not good value for money and declined to pay discretionary service charge. No better than an average hotel chain standard restaurant. Will not visit again.
Lofty . 2024-02-24
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Had the best experience at this hidden gem. The food exceeded expectations and we were looked after so well by the staff.
OmerM . 2024-02-21
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Lovely food and atmosphere, the staff were friendly and professional, they created a very nice experience. Highly recommend.
KevinS . 2024-02-21
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