Based on 1.429 opinions finded in 3 websites
Based on 1.429 opinions finded in 3 websites
Nº 4431 in 7028 in City of London, Westminster
Nº 161 of 297 American in City of London, Westminster
Opinions
Stayed at the Marriott, Gillrays is the in house restaurant. Went downstairs and they said an hour wait 😳 so I used Open table and reserved in 30 min 🤔 sat at the bar during our wait and the restaurant was half empty. Got seated and had a great waiter Sarthak, he was very attentive. The food was amazing! Restaurant was never full. Same people there the whole night. Thank you Open table!
Kalm . 2024-09-10
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Not my first visit, but every time I come back I can’t wait till my next visit speaks volumes about this establishment
Dexter . 2024-09-07
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Went for our 27th wedding anniversary. Service and food was outstanding. Had the thickest juiciest t bone I've ever seen.
Richard . 2024-09-07
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Food was completely underwhelming. Totally overpriced! The only saving grace were the friendly and helpful staff.
Ann . 2024-09-06
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I’ve been coming here for years - always consistently good cuisine. The Marriott Bonvoy sign up pitch by our server was clumsy and ill-timed and interrupted a business meal conversation. Please cease this practice. Sorry you’ll miss the employee sign up incentive but ugh, you’re better than this.
Chris . 2024-09-06
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We had a great celebration! Food was great, service was excellent!
ELIZA . 2024-09-04
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Amazing building with amazing views. What a find .. loved it hear and the food and the team were excellent.
kerry . 2024-09-03
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Overall, excellent service from beginning to end. Great experience with a great view and top notch service! Staff was excellent!
Michael . 2024-08-26
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Food was great and so was the atmosphere. Swanky but approachable. Food was great and accommodating toward my husbands gluten allergy. Higher end prices but yummy and an amazing view. Service was good but slow but that seems to be the standard at the higher end steak houses. We had our food about an hour into sitting down. We didn’t order starters only soft drinks. Overall food was flavorful and well presented. Higher end cost but on par for other higher end steak houses we’ve visited in the UK.
Alicia . 2024-08-25
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Menu choices are limited but steaks are good quality. Service is mixed - some servers are very good, others not so much. Meals take long time to arrive but were nicely presented. They ran out of ingredients for their limited choice of non-alcoholic cocktails so one of these wasn't available. Ordered chicken Caeser salad with no anchovies, got Caeser salad with no anchovies and no chicken :-D. Other meals were fine. Great view
David . 2024-08-18
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Wonderful location Food a little overpriced and good but not amazing Great photo spot!
. 2024-08-18
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The staff were professional and friendly. The food was very good my wife had the lamb chops they were the best we have ever had and we order them frequently. I would definitely recommend this restaurant.
Mark . 2024-08-15
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We were terribly disappointed in Gillrays. The steak was worthy of a mass market, inexpensive place and certainly not worth the cost. Our server, who was apparently new to the job, was terrible, unintelligible and not diner oriented. Tremendous disappointment.
Ruth . 2024-08-11
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An oasis of calm right next to the bustling London Eye. Very attentive service, child-friendly, all our wishes were fulfilled with a smile. There was even a little birthday surprise for our son at the end.
Regula . 2024-08-03
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Service was great, food was great, everything about gillrays is great.
. 2024-07-30
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Food obviously isn’t good and i don’t recommend for date because too many babies use it Resturant and disturb
. 2024-07-28
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What was good: the wine, the cocktails, the side dishes, one of the steaks. What was not good: service was not up to standard for this type of restaurant. The first round of drinks took about 40 minutes to arrive, two sharing steaks had to be cut by the diners, plates were not cleared quickly. One of the steaks was too chewy.
. 2024-07-27
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Overall, this was a nice dinner. The views and setting were nice. The food seemed high priced for the quality.
. 2024-07-23
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They didn’t answer the phone when I needed to change my booking and could only call them. Justin at the front desk of the Marriott was very helpful in getting the booking changed, so don’t rely on the advertised number. I also just didn’t see it as value for money despite what is a lovely location
. 2024-07-23
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Food quality is just below average. The service quality is very poor
. 2024-07-22
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Food was excellent. Ambience was inviting, with the River Thames view. Sadly, service was sub-par and well below expectations. Trainee who served us appears to be a novice student trainee. Wine selected on the menu differed from actual bottle brought to us. This said error was repeated 4 times. Request to split a shared order of appetizers prior to table serving was ignored. There are no wet towels to clean soiled fingers from BBQ sauce from chicken wings dish. If such service levels are perpetuated, restaurant makes for a good family dinner venue but not for hosting a formal business dinner event.
. 2024-07-21
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Poor service. Poor quality. Poor everything. Should be ashamed of the name steak house. Honestly. Go do something else. This is not your calling.
. 2024-07-18
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When you order a steak medium rare and comes out medium well wonder about their staff. It was even marked medium rare. Finally received my steak when my wife finished her meal. The server made sure I had a steak knife, but had to ask for a fork two times.
. 2024-07-14
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Fabulous setting, friendly staff and excellent food
. 2024-07-13
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fantastic food and vegetarian friendly, great menu , wife filet perfect
. 2024-07-09
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Excellent quality of food, fabulous service! Everything about Gillray’s is outstanding- I certainly would wholeheartedly recommend and location superb! Thank you for an excellent meal.
. 2024-07-06
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Food was good, prime rib a little chewy but everything else first rate. Pre theater meal great value.
. 2024-07-06
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Great location; natural daylight with lovely Thames view. All staff were polite; respectful; helpful and responsive. Food was excellent- well prepared; delicious and attractive. Good size portions. Most of us had salmon!! No pressure to leave table !
Brit . 2024-07-06
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Gillrays was an excellent spot for a business dinner and drinks. The drinks were well made, and the food was great, too. There are lovely views of the Thames and a great cocktail bar to relax in post-meal.
. 2024-07-05
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Had a wonderful breakfast! Everything was delicious! Also for those with mobility issues, they couldn’t have been more accommodating! They carried my scooter up a flight of stairs! Truly wonderful service all around.
. 2024-07-04
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The food was lovely the food was very tasty and well presented, I thought it was a little overpriced. The staff were miserable only one of the male staff looked happy. Our view of the Thames was ok but we could hardly see through the window as it was dirty. Lovely old building and grand but the interior decor especially our table was old , it was right at the end of the restaurant all the tables were wooden ours was metal with glass ring marks on it , the floor could do with being refurbished.
. 2024-06-29
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The atmosphere is absolutely beautiful with great views. Our server had some challenges with our order such as for still water and trying to describe the serving if the lamb, but these were very minor. The service overall was lovely and such a nice suprise dessert for our daughter's birthday. The dishes were delicious! Great memories made for sure.
bbchelle . 2024-06-28
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Simply not worth it. The quality of the food doesn't match the price. Nothing special at all. Not big portions. I really don't recommend.
. 2024-06-26
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Despite arriving at our booked time and numerous tables sitting empty we were asked to wait. 20 minutes later got table. Service was VERY slow. We ordered drinks that never came. Even after ordering them again they never arrived. Bar waitress had no idea what they stocked and said they didn’t have things that a later waitress said they did. Food took over an hour to come and we did NOT order steak or anything complicated. It was not busy there at all. We weretold the food was being plated. It came thirty minutes later. Ridiculous. The food was decent when it finally arrived. We will never return.
. 2024-06-18
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Order mixed up. Took a long time. In the end the manager did make it right by deducting the incorrect order from the bill. Maybe just a one time error. Hamburgers were very good.
Eloise . 2024-06-14
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My 2 guests were served inedible steaks fortunately my South African client was made hungry enough to eat his steak while my colleague couldn’t eat more than 2 mouthfuls. Tough and full of gristle Also no bottle lagers. Just cans! Ridiculous. The Marriott should completely review this restaurant. The service in the bar was poor (rude Eastern European lady) while the restaurant service was very good
Flakey14 . 2024-06-13
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Expected more from this place. Booked it to celebrate our anniversary. The atmosphere there was poor would not go there for any special occasion. Food was ok but overpriced for what you got. Would not go back there again.
TimothyO . 2024-06-09
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The best bread with butter I tried in my life (every little detail counts? Then the meet was just fantastic, the flavor was amazing. This could easily be my favorite restaurant in the world so far (And I have travel a lot). The staff very nice with an international background, making the ambient very interestingly inclusive, and super nice. Kudos Gillray’s team !
. 2024-05-31
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This restaurant is in the Marriot hotel. It's decor is hotel-ish. Good cocktails (esp. the Jubilee). Tomahawk steak was a good choice for 2 people with a couple of sides and a salad. Food was prepared well and tasty. No complaints, just expect a hotel atmosphere rather than a cozy steakhouse vibe.
KrisD . 2024-05-31
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We were staying at the hotel for 3 nights. This review is purely for the dinner we had at Gillray’s and does not reflect on the outstanding service and food we received during our 3 day stay. There was a very rude person on the front desk. Our server was showing us to our table and the front desk person was trying to stop her saying the table was reserved. Yes it was reserved for us! I did not like the way she looked at us and spoke to our server. She did not smile she was quite off putting. I wanted the lobster. I was told no lobster. I ordered a fillet steak. People who ordered after us got lobster. Our steaks were poorly cooked. I asked for medium rare. My very small steak was cooked medium in places, medium rare in places. It had no taste. The side order of chips were dry and unappetising. Quite pleased I didn’t get lobster as I can’t imagine it would have been done well. The service was very slow indeed. By contrast our breakfast servers and food were brilliant in the same restaurant. The evening servers and chef need to take lessons from the morning chef and servers!
. 2024-05-25
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Plates were cold, steaks were cold, waited over an hour for cold food
PhilipM . 2024-05-22
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Lovely food, attentive service, great location, very enjoyable.
MichaelO . 2024-05-16
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Beautiful restaurant with view over the Thames. We had the pre theatre menu and it was good value for money. My only comment would be that the steak was warm but the chips were the best. The brownie dessert was delicious.
Linda . 2024-05-16
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Excellent restaurant. On the expensive side, but otherwise very good
. 2024-05-15
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From arriving at the restaurant, I was warmly welcomed. The greeters, the staff and server was excellent. I found the chicken wings so delicious, squid yummy and the fish and chips very tasty. I loved looking at the view of the river from my table. It was a wonderful experience before seeing the play. I hope to return soon.
Rene . 2024-05-14
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Sat ready to tuck in, only to be presented with a list of dishes that were not available. Not what you would expect for a Tuesday evening.
MartynW . 2024-05-14
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Steak was delicious, sides were disappointing. Non alcoholic drink selection was abysmal. Service was awful. We were never sure who our waiter was, it took forever to get the check and no one checked on us once we received our food.
. 2024-05-03
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Good food, but limited options. Great view of River Thames and Parliament.
Daziner . 2024-05-03
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The setting is wonderful overlooking the river. It is a fabulous old building with a great charm. The food was good and we were given a complimentary chocolate dessert to celebrate our anniversary. Highly recommend if you are looking for a bit of elegance.
. 2024-04-30
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Great food and lovely staff, really helpful and nothing was too much trouble
NicknNicole . 2024-04-23
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The food was undercook, we sent it back and we got the same steaks back, they simply grilled it again. This lead to dry and poor steaks, they tried to make up for it by giving us 1 free soda. But the food was not something I would come for again. Nice view though.
Emilie . 2024-04-19
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Good food and very good service. Right near the Aquarium, Wax Museum and Shrek experience. If you’re a Gin drinker it’s a must try.
. 2024-04-19
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Terrible! Made to wait 20 mins for table - Steaks came out cold and had to return steak Instead of fresh they heated it up and meat was tough and chewy No apology and no offer of some thing else Terrible
. 2024-04-18
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How can you serve such poor food at that price ? Steak barely chewable, 'potted' shrimps completely tasteless - BLAND. Chips dry.
richieg . 2024-04-15
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Excellent as always! Great food. Great wine. One not to miss.
SarahD . 2024-04-13
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Tomahawk steak was delicious! Great service and good. Thank you!
. 2024-04-10
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Very good, attentive and polite service. Reasonable price, food was very good.
ChrisW . 2024-04-08
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It took 45 mins to serve us with drinks way too long !!! The Whole service was an issue poor understanding of requirements and late with some dishes given there was 11 of us. Food was good but will not return !!
DavidC . 2024-04-06
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Very poor food. Service was fine. Ambiance cold and stark.
jzevman . 2024-04-02
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Location stupenda, cibo discreto, attesa interminabile! Il locale non era pieno, quindi l’attesa non è giustificabile!
. 2024-03-31
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Food was average, sides so late we had finished mains with no recognition in the bill
TonyH . 2024-03-30
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Top notch in every way. Service, atmosphere, and food were a great value for the price.
Sammy . 2024-03-20
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Lovely restaurant - food very good - very central
PaulM . 2024-03-17
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One of the worst cuts of steak I ever had from a restaurant. Service was excellent and understanding, but seriously letting themselves down with the quality of the meat.
TerryU . 2024-03-09
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Fabulous dinner at Gillary's Steakhouse. The location and views are unbeatable, right by the London Eye. We were given a table with Thames views which was fantastic. I went for the steak tartare and hald lobster and my partner for a rump steak. Everything was tasty. Servive was great, and I think that given all the above price was very fair. Recommended!
FredNLondon . 2024-03-09
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After waiting too long to order drinks and order food, and waiting for the food to be served, the starters were forgotten altogether and the mains were the first food to arrive at the table. The only solution offered was that we eat our starters and mains together! The food was generally pretty good, with the exception of the steaks (3 ribeyes & 1 sirloin) - they were absolutely shocking; far from tender and with multiple lumps of gristle in all of them. I didn’t think you could buy steaks of this poor quality in London in this day and age. We decided against deserts, and were offered no free drink or discount against the starters debacle. Won’t be visiting again.
StevenH . 2024-03-09
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It was a perfect meal from start to finish. From the welcome we received on arrival to the care and attention given to us by all your staff it was faultless. Every course was delicious ,well cooked and served perfectly. Would love to return again.
Darren . 2024-03-08
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Great location, no loud music, nice food, all good.
KarenY . 2024-03-04
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Had a lovely meal here to celebrate a family birthday. Good range of menu choices to suit everybody, food was delicious all round, attentive staff and a great 'vibe' - not too noisy or busy, but enough atmosphere to not make you feel you were dining alone. Would definitely return in the future.
SueG . 2024-03-02
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Very good place for a business breakfast meeting. Quiet with great service
JeremyT . 2024-02-28
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It was a nice view and t-bon steak was delicious .
. 2024-02-28
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Expensive menu so expected good food and good service. Asked for water but none arrived. Asked for mustard to accompany my steak but it arrived after I had finished my meal, about ten minutes. Lack of mustard, other than wholegrain, being immediately available is odd given it is a steakhouse. Asked for steak to be cooked rare/medium but it was overcooked and more akin to medium/well done. Not good value for money and declined to pay discretionary service charge. No better than an average hotel chain standard restaurant. Will not visit again.
Lofty . 2024-02-24
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Beautiful food, really friendly service!! Would definitely return
alainam . 2024-02-24
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We had a great meal, the staff were friendly, knowledgeable and attentive. The food was cooked perfectly, it took us an hour to decide what to eat and there was no pressure from staff to hurry and choose. One diner has a nut allergy and we were confident with the guidance on a safe meal. The wine was perfect and the ambiance relaxed, elegant and professional. It couldn’t have been a better dining experience.
BeverleyE . 2024-02-24
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Had the best experience at this hidden gem. The food exceeded expectations and we were looked after so well by the staff.
OmerM . 2024-02-21
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Lovely food and atmosphere, the staff were friendly and professional, they created a very nice experience. Highly recommend.
KevinS . 2024-02-21
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The food at Gillray’s is delicious and very well presented. The steak was beautifully cooked and very good quality, as was the fish and chips. The brownie desert was very tasty. The menu also had numerous options for steak but also alternatives. Services was very courteous and prompt with staff polite and helpful. The atmosphere was very relaxed and comfortable, and the view from our table was lovely. Overall, everything was very good, the only minor issue being the extra charge for chips etc with the steak and burgers. Aside from this, our experience was very pleasant and enjoyable and we would definitely return.
W082006M . 2024-02-17
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Steak was overcooked and had to be sent back. Service at times was comical with breakfast being set up for the next morning while we were still eating.
SamD . 2024-02-15
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Lovely venue, staff friendly enough but poorly cooked steak and underdone chips
Tobyw . 2024-02-10
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Very Nice expérience and very friendly Thanks for all
POMMIERS . 2024-02-05
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Knew STK was fully booked xmas day but a speculative phone call paid dividends. The manager invited us down and told us to ask for him and he’d do his best to accommodate us. On arrival he couldn’t have been more helpful. Not just any table but one of the best in the house. Food/service unbelievably good. Thank you STK. you made our Christmas!
Jet11155 . 2024-02-04
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Saturday, 3rd Feb 2024 Excellent environment and views across Thames. Blue fillet excellent. Medium sirloin undercooked and chewy. Coffee came before dessert. 12.5% service charge included on bill plus a further space for tips.
GrahamC . 2024-02-03
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I visited Gillray’s for lunch with my friend to celebrate her birthday. Outstanding professional service as well as entertaining conversation with the waiter. Would recommend if you are looking for an amazing steak experience.
OliwiaS . 2024-02-03
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Overall experience was horrible. Very unfriendly right from when we entered. Booked a table for 7 people and they managed to get the order wrong , so much so that they ended bringing food ordered for only 6 people.
SYA2024 . 2024-02-02
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Food only ok for the price - nothing better than you’d expect in your local pub. Service not that great. Peppercorn & brandy sauce (£3.50) lacked any flavour and was runny. Overall not great value for money
MattB . 2024-01-27
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So.... as a table of two we arrived and waited to be greeted whilst four members of staff stood around talking. Whilst two noticed us, none came to take our names and lead us to our table for almost five mins. There was only one other table seated and so it was quiet. Tables and chairs are battered and old. Ordered a cocktail to start, which took almost half an hour to arrive. When it did, the wine list and wine glasses were removed - I had to ask for them to be brought back as we would probably have a glass of wine over our meal. Ordered two steaks, two sides of chips and one green beans (plus a glass of red wine). I was in tears laughing as it took three people to open the bottle of wine - two staff were watching on in amazement as the third used a bottle opener. The steaks arrived on cold plates forty minutes after being ordered. And the sides did not arrive until we asked for them - I could see them on the counter getting cold. The steaks were 7/10, the green beans were 9/10 but the chips were dreadful. Billed as triple cooked, I am 90% certain they were quadruple cooked and were from the previous evening but reheated. And all this for the price of £190 Awful place with the only redeeming feature being the green beans (and the cocktail was nice!)
RobertR . 2024-01-20
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Not welcomed in bar area, had to ask to go to restaurant and take own drinks through and had to ask to hang up coats. Food overpriced for basic hotel meal. Eating off pre theatre menu... ordered pudding that hadn't arrived and they then said it takes 20min to cook! Don't put that on pre theatre menu without warning customer! Paid bill, 12% service charge automatically added then card reader asked what tip to add... cheeky! Plenty of staff but they need some decent training!
KateG . 2024-01-19
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Nice atmosphere, great setting. Food could have been hotter.
Robroy . 2024-01-18
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Beautiful restaurant. Fish and chips is very good. Picanha steak is not as good. Probably not a real picanha it taste like New York steak. Service is also great and attentive. Will probably come again.
. 2024-01-13
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Staff needed to be way more attentive
. 2024-01-11
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Loved it here! Well decorated for the holidays and a great view of the Thames River. Steak was great and excellent wine selection. Pricey but worth it
. 2024-01-05
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Great food and excellent service but very expensive. Service charge was outrageously high but can’t fault the overall experience. Shall definitely be returning.
. 2024-01-05
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Non possono portare il vino già aperto e versato in una caraffa al tavolo
. 2024-01-02
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30% of the menu was sold out and steak was not very warm anymore. Staff was very kind and location is amazing.
. 2024-01-02
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Superb breakfast in Gillrays with exceptional service from Sanda!!!!
PaddyM . 2023-12-29
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Had delicious cocktails in the beautiful bar. Unfortunately the steak meal spoilt by vegetables. Chips overcooked the and cauliflower cheese. Plus the smallest green beans ever seen. The service excellent the lady serving us was delightful and friendly.
ElaineB . 2023-12-29
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Excellent place for outstanding steaks and great wine! The portions are generous and the service is top notch. We make this a part of our visit each time we go to London.
chickefitz . 2023-12-29
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For a steak restaurant I was expecting more. My steak was not great, cooked as I requested but the quality of the meat was not the best. The side dishes we selected (beans and cauliflower) were delicious but overall let down by the main part of the dish. The service was ok, it felt like the establishment is trying to hard, we were asked if we would like to see the dessert menu, then we were presented with the bill so not great communication between the staff. We were there to celebrate a birthday but not made to feel special in anyway. Overall disappointed, especially as it was not cheap!
PaulG . 2023-12-27
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Slow service eventhough the place was half empty. Food was ok, but not impressive. Especially sides like potatoes were disappointing. Location is nice but you dont have view of the Thames while eating.
PeterK . 2023-12-26
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Loud. Over priced even for a Christmas dinner. Very slow service. Waiter had very noticeable body odor! Not a very good experience at all
. 2023-12-25
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