Starbucks - Village Hotel in Cardiff

I visited today and I met Katie and Mellisa. They were fantastic, great customer service, very polite and friendly. I will definitely come back if I will be in this area and I can highly recommend it. Thx guys Michael

Good Starbucks in Whitchurch. Enjoyed the coffee.

Food and coffee were great, my only bugbear... the price😲

Lovely Starbucks, light and airy with plenty of room and seating space. Staff very nice, particularly Jon, who is always so lovely and helpful whenever I come in, his smile and cheery manner brighten my day!

Starbucks is Starbucks. Great coffee. It’s the staff that make a difference. Today I was served by Jon who was sooo genuinely lovely, without even needing to try, I felt compelled to write a review. I always seem to have a really good experience here. The staff at the Starbucks in the Village are different, even quirky in the best way. They seem to sincerely want you to enjoy your time there without being ‘in your face’. I have been served by a lady there too who also goes above and beyond but today it was who Jon really made my day. I hope they get some recognition. Thanks!

This is one of the slowest place to get a coffee. Took over 10 minutes to make for drinks in front of me. What should’ve been a treat ended up as a frustration

Great coffee, the store isn't too big and doesn't have too many people lined up at once, and is overall a cosy place to pick up a coffee and you just relax for a bit.

This particular Starbucks was convenient for us as we wanted a mid afternoon drink in the Village Hotel. It was exactly as you would expect as people from the pool/gym used it to refuel and socialise - so a good atmosphere. We were very boring and had 2 flat whites!

The staff at Starbucks Village Hotel Cardiff are the best. Friendly, happy, and brighten up your day!

Great coffee fast friendly service. Only downside is I couldn't use the Starbucks app to pay and earn points.

Inexperienced staff who seem to take customer for granted.

Coffoee the best and staff amazing

Nice coffee shop. Not much seating at the moment due to covid but great if your passing and want a coffee.

Staff welcoming but given current restrictions atmosphere isn't very good. We'll get over this.

Outlet within Village Hotel. Small but has most of the usual range. Tables partly within large hotel foyer.

Had a good evening with friends, chilled atmosphere in the sports bar with good food.

Really good survice and very polite staff

How disappointing it was to see that we could not have 25%off on my membership card for the carvery meal which my wife and I had.It seems that you have to have 3 courses for this to happen.This after having an email recently saying that my membership fee per month has gone up to £48-presumably to help with funding the new pool!!We shall not be returning for Sunday lunch for a while-even the carvery is nowadays served for you,instead of you helping yourself as it was in the past.

Such a shame that they have got rid of the restaurant and you can only eat in the bar. Too loud and prices are shocking

Bar staff who served us wasn't very experienced and didn't seem happy in his job at all . not sure if I like the new layout, preferred it when it was a pub and restaurant separate, very busy with a lot of noise from groups of boys watching the football. Excellent size food portions and very good although a bit expensive. Luckily we had bought the voucher they promoted over the Christmas period which gave us 50 percent off.

Love going to Village Hotel, Cardiff.. atmosphere is great.. slightly expensive for pub food I think. Staff very friendly and helpful every time I’ve been. Will definitely go again

Food was lovely. More waitresses needed although waitresses were lovely and Bar tenders too. Our table was booked for 2.30 Service was awful starters took 35 mins to come a further 55 min after main meals. We never complained as there were several other people complaining on that day I think personally you have to bring back the Sunday Carvery and still use the bar menu. We declined on the pudding due to the time in serving us.

We used a voucher that cost £25 but gave us a credit of £50. Went on a Sunday. Lunch menu 3 course for £17.95. Really good value. Busy atmosphere and good attentive staff.

Poor service. I had a reservation so waited at the desk for someone to come. 10 minutes I stood alone being ignored. I finally had to go to bar where I was told I could sit anywhere. I advised that I had a reservation. They then sent another staff member over - by this time 20 mins after I entered. I was asked my name and gave it. Then I was told there was no record of my reservation. Since I had proof on my phone we compared devices and my reservation was clearly visible on their tablet device. By the time I ordered my food 30 mins had passed. When it came the black and blue stack was glorious but the noise levels and sitting asa solo diner between two large tables (10 people each) of families with children made it a poor experience

Very good choice of starters Good range of vegtables as well as extras and surprisingly desserts aswell.

On this occasion our Sunday dinner was poor. Some vegetables under cooked and some over cooked. We paid for a 3 course meal but the only desserts included smoothies and muffins, which we felt were more in line with a breakfast menu. We eat at 15.30 so maybe that was the wrong time. We did complain and received appropriate attention from the manager and a reduction in our bill. We would however of preferred a good meal. We won’t be returning in the near future.

I have been to the Sunday carvery a few times in the past and the menu has been amazing with a good variety of both starters and desserts. Myself and my husband havent been for a few months and we were sad to see the choice of both starters and desserts had changed, there was a poor variety of starters I'm not sure if this was due to the timing of our booking maybe but the choice was definately not great, and as for the desserts i personally would not call them a dessert selection more of a breakfast selection. So unfortunately I found that the price was quite high for what we had and i doubt very much we will be back for any further Sunday Carverys unless the menu changes for the better.

Waited an hour to get served AT THE BAR!! No table service. Yes it was busy but it was Valentine’s Day, this should have been expected! Two tables around us that we knew about also complained. The starters arrived for 8 of us which were nice. Main meals came 2 missing - 1 happened to be the birthday girls! We told them not to bother. Then the two people who hadn’t ordered starters but had ordered a dessert - never had their dessert. Out of the 10 people who paid for 2 course meal - 4 people only ended up having a 1 course meal. Awful experience & wont be returning!

Very very nice meal. However, I would have prefered more variety on the menu.

We had the burger deal which was tasty and good quality for was we paid.

We walked out !!!staff were not ready at 12 .25pm wouldn't let us in restaurant for 12 30 as oap nowhere to sit and all starters were fish except for chicken pate where was meat platter changed for worse I'm afraid noise really bad wont b back

Food was very varied to suit all people, excellent value and lovely service, would definitely return

We were sat if a very hot noisy area in between the bar and food area. It was uncomfortably hot and massive tv screens on every side meant that conversion was very difficult. The only positive thing I can say about the food was that a good sized portion of the meat was provided. The vegetables were all over cooked and the greens were grey! The worst part of the experience was that they ran out of desserts! The best they could produce was pan au chocolate and croissants. Very disappointed in the whole experience. 2 or so years ago the Sunday lunch was amazing and it’s pretty sad that the restaurant has fallen so far from that.

Very good value , food was a good selection, hot and tasty, friendly staff and chef - definitely recommend

We booked a Sunday Brunch using our buy one get one free Black Friday offer and turned up to find out the service ended at 3pm. No where on the website did it say there was a time limit for the brunch only a start time of 12:30. I booked through the email sent with my voucher and again it let me book for 6:15 pm without giving a warning the service for the brunch would have finished by then. I can’t review as I’m very disappointed we were unable to have our meal.

Very loud Bar an restaurant are now together with several very large tv’s normally with football on Food good a selection of starters/soup with bread rolls the Carvery Was ok beef very very rare turkey good gravy not great why not use the juices from the beef to make it but was very thin and very little taste pigs in blankets is a nice touch and very large Yorkshire puddings thumbs up My wire had a burger from the brunch menu looked really good and I wished I’d gone for it too! Not much of a choice for deserts muffins or pan chocolate two different mini smoothies used to have a hot desert ,apple crumble and custard or similar and an ice cream machine both now sadly gone Service was very good but very loud and overall ok.

Wrong information on the open table website led to me either not eating at the restaurant or overpaying which I had to on the day. I would not recommend using open table to book a meal, if you do I would contact the restaurant in advance for the correct information.

Picked up a Saturday deal, getting a fillet steak and a glass or red wine for £20pp. The food was lovely. The sports bar design isn’t really to my taste, it’s very noisy, and certainly not a place to got for a quiet meal.

We had a lovely meal at the Village Hotel. We choose a pizza and some starters to share and all were really good. The Bbq wings are ace, reminded us of our travelling days in Canada where they had Wing Wednesdays. We'l be back.

Good place to meet and watch the football. Watched a game with colleagues after work. Many screens made game easy to watch. Good service. Good food, but slightly pricey for food. Good night had by all. Free parking for 4 hours.

The food was awful in comparison to what the Village used to offer. Offering us desserts of croissants, yoghurt or pain au chocolate summed up our dining experience!

Place and food was very good, only issue was service behind the bar not easy to get served even know it was not very busy when we were there, bar staff young and when get more experience hopefully will be able to serve drinks quicker. Nice feel to the place in general will go again.

My table wasn’t even reserved and there was no table available, waiting 35 minutes to get served by the bar, some of the ordered food never arrived, inexperienced staff.

On arrival the bar was 3/4 full. Staff were clearly overworked. Not enough staff to accommodate the volume of guests. Took half hour to order a drink, that’s whilst standing waiting at the bar. The food was OK. Nothing to be overly excited about. Not worth the money paid, however it’s to be expected at a hotel.

Great place. Always enjoy it here. Food has always been great

Went to the Village for Sunday lunch with family,it was a great experience,the staff are very helpful,nothing to much trouble

The food was delicious. It took 20mins to get served and then luckily the waitress asked us what we had ordered while we were waiting for food, and the order hadn’t been sent through to the kitchen... Not sure how the system wouldn’t automatically send the food order through...? After ordering our food took over 1 hour and it wasn’t busy.

Queuing for drinks was ridiculous, not enough staff, food was awful tasteless and reheated l. Nachos one side of my plate was scalding the other side stone cold. Noisy with some people so loud couldn’t have a conversation with my husband. I’ve eaten here many times before and always enjoyed it, I do not know why this occasion was so bad. Very disappointing.

Whilst the decor is lovely the noise in there is so awful that you can’t hear each other speak at the table The service was so slow and even tho I was the only person stood at the bar waiting to order a drink I wasn’t acknowledged at all to say they would be with me in a minute The food choice was limited and overpriced. My chicken burger was pathetic and had more bread lettuce and tomato than chicken So disappointed will not be returning soon

We really used to enjoy the Sunday dining at the village Cardiff but haven’t been in a few months. We arrived Sunday to celebrate my partners birthday and was really disappointed to see what was once a beautiful restaurant turned into a sports bar. We used to love the atmosphere of the restaurant and staff looked so smart and presentable. Now they are in tracksuits and the noise level was awful. All we could hear was cheering and the banging of the football table. The food selection has really gone down hill, we were disappointed with the lack of selection across the board. Even though the deserts selection was more of a breakfast pastry area it was actually the best part. The only good thing about our experience was the employees. They could not give more to their jobs and were very polite, friendly and hard working. Very disappointed in the whole experience and will sadly not be returning or recommending this place to my family or friend like I have previously done.

Appalling, overpriced food, rowdy atmosphere very disappointing as a hotel guest. Fine if you just want a night out in a noisy pub but certainly not we expected having just arrived at the hotel after a long journey and wanting a nice relaxed meal.

Dessert choices were awful. Muffins, Croissants or Granola.....thats breakfast!

Food is massively over priced - £9 for a starter.......fillet steak £30!!! this is fine dinning costs, however the Village hotel restaurant is just a noisy sports bar. Atmosphere is appalling, noise level is so bad that you can't have a conversation across a table without shouting. The service is mediocre at best and the standard of food is probably the worst I've had in a long time. It seems since the Village restaurant has been removed and the sports bar installed, food quality has taken a nose dive. AVOID at all costs...........

Personally i don't like their coffee

The Sunday Lunch at the Village hotel use to be fantastic. It was always difficult to book a table. I was surprised to be able to get a last minute booking and when we arrived it was clear why. The starters have been cut right back - very limited choice. Main was good standard but only 2 choices of meat. The most disappointing issue was the only offering for desert was a muffin, which was clearly a left over from breakfast! Very disappointed not to be offered a desert. Price has not been reduced!

Booked a meal for 3. One member of our group was vegan. The menu did not cater for vegan but staff arranged for chef to make up a vegan meal for us. Was very nice of them.

We walked in and walked straight back out. The place was like a zoo! Says something .. I’m being asked for a review and we didn’t even check in! Never again.

Chef was rude to my missus on her birthday and they changed the menu removing some of the things we liked previously, had gone down hill since we last visited.

Myself and my party had the most fantastic experience, everything was perfect the food was excellent and the staff couldn't do enough to help us. We will definitely be back to sample more of your superb hospitality. I will definitely recommend you to all my friends and family. Thank you all for making our first visit so memorable, hope to see you very soon Mrs Cheryl Door.

Service was excellent <br />Starters - very fish oriented which for me was fine but a little limited for my 17yr old son (although he can be a little fussy) - soup or pate. Not a big issue however more an observation.<br />Carvery - excellent - chef had a good sense of humour as well.<br />Dessert - again a little limited (think there must have been breakfast pastries left over as I have never had a croissant for dessert 😂 - again no big issue.<br />Cardiff/Swansea was being televised but knew this and the noise didn’t have an effect on lunch - in fact it was good having it on in the background.<br />All in all excellent value for money and would return again.

Staff are friendly and can’t do enough for you, however the food was terrible. Been going to this hotel for a few weeks and never had an issue but this week they had changed the menu. The starters were awful, which consisted of breakfast items, the dinner was ok gravy a little runny but no mash potatoes. Cauliflower cheese was dry. Then we had a a choice of a muffin for dessert. £15.00 per adult. Their new menu was awful. The staff also informed us we were not the first who had complained about the change and The food. Very disappointed

Good comfortable seating with a great view of the tv (sports) if that suits. The chef gave my lad a high five and showed him the ice cream machine which brought a big smile... <br />the starters and main plus desert were all unbelievable value for money.. <br />We will be back as it don’t cost that much more than cooking a Sunday lunch at home and there’s no washing up... <br />👍🏻👍🏻

Love this hotel - have stayed and dined here many times and it never fails to impress me x

Fabulous food, nice portion sizes for starters and deserts and the carvery was lovely. Very attentive staff and a nice relaxed atmosphere. Great value for money!!

Staff were rude, did not make our experience enjoyable. Will not be returning

Been to a lot of village hotels but worst one I been to

Excellent value and service! Thank you for making our Anniversary experience one to remember.

Horrified to find the restaurant is also the sports bar!<br />Had a lovely waiter couldn’t praise him enough. He was more knowledgeable than the senior staff. Terrible service when we tried to pay the bill, was told to go back to our table until they could take our money. When I refused, as I didn’t we didn’t want to walk through the spirts bar again, we were told to sit in the coffee shop and someone would come to us to take payment. Tried to buy coffees but staff unable to take a £50 note! After 20 minutes I returned to find our helpful waiter, he was able to take our payment with no problems. Was thinking of booking for lots of events there including Christmas lunch. Pity they can’t get their act together!

Lovely evening meal with my young daughter. Service was good and food was excellent. It was very loud however due to rugby and football matches being on. It’s s shame the main restaurant doubles as a sports bar.

Booked afternoon tea for a table of 4 for my wife&#039;s 60th Birthday. Waited 15 mins at the desk to be seated, I stopped and asked a waitress and was shown a table. After 20 mins we asked for our food when different waitresses asked &quot;have you told anyone you were seated?&quot; I replied &quot;Yes, we were shown to this table&quot;. she said &#039;I will get someone&quot;. We were sat by a table of 11 women on a hen weekend so you can imagine the noise. Another person came up to us saying they had no record of our booking so I showed him my confirmation email and he went away and returned later with tea/coffee. Food arrived 10-15 mins later. We noticed, according to the menu, some items missing! I informed a waitress and was told &quot;I&#039;ll go and check&quot;. Lo and behold 10 mins later a chef came out and plonked a plate down and said &quot;sorry&quot;. Several minutes later a waitress asked if we had finished and could she take any plates away! We were then asked if we would like a glass of &quot;FIZZ&quot; as a way of them saying sorry. My daughter said &quot;yes we&#039;ll have a bottle&quot;. Again a waitress was hovering over us looking to clear the table. <br />When we finished we waited to see someone to ask for the bill but everyone was busy setting up tables for the night so I went to the bar to pay. I waited for 10 mins whilst people who came after me were served first! Finally I was asked by a young boy &quot;what do you want?&quot; I said &quot;I&#039;d like to settle the bill for tables 57/58&quot;. He tapped the till screen, walked away, fiddled with a small box, could not open it so called another staff member over and it opened. He came back, asked for my bank card, handed me a small plastic key asking &quot;do you want to order your food now?&quot; I replied &quot;no I want to pay for 4 afternoons teas&quot; He started looking at the screen again saying &quot;I can&#039;t find anything on the screen for you&quot;. He went away to find someone who then went to another till to input our bill and I then paid, but the till roll had run out, so had to wait for my receipt.

Best carvery in town. Bar none. Lovely selection of starters.... Soup if you like generous portions of main and fab selection of desserts ice cream etc. Too many of these and I&#039;m gonna get chucked out of Slimming World lol!

Fabulous choice of starters - salmon ,pate, hunters pie, salads or soup- main course turkey, beef or ham - you can have all three if you want- great selection of veg - dauphinois potatoes were superb. Veg cooked to perfection - cabbage fresh and green - carrots in butter and cauliflower cheese- Yorkshire puds and roasties- something for everyone- including vegetarians. Another great selection of sweets from Eton mess, lemon posset , trifle and ice cream you can decorate to your choice. <br />Staff attentive but not pushy - I love the new decor and lay out of restaurant and lovely big bar to have a drink at before and after meal- large sports TVs but volume not loud - comfy settees to watch them from. Couldn’t fault the meal at all.

Nice choices from the salad bar, to the carvery to the desserts. Vegetable soup was also included in price - although the pot of tea wasn’t. Unsure if sharing dessert (as listed on booking) was also included but neither of us needed it so didn’t order.

We entered at 1145. The one member of staff on duty did not know about our booking and asked us to choose a free table. Food and drink had to be ordered at the bar and there was a long queue for the one member of staff. At 12 noon, two other members of staff came and helped clear the queue, although not yet reaching us. At that moment, the chef came out of the kitchen, threw her hands in the air and shouted, &quot;I can&#039;t do it&quot;. It was clear to us that the place was understaffed and that the staff were under pressure - not their fault. We considered that we were not likely to enjoy either good service or good food, so we left and went to the Holiday Inn instead.

Staff very friendly and helpful. Food was very, very nice and setting relaxing.

Lovely place, great food but a bit of a long wait between ordering and arrival of food.

I booked to attend the Sunday buffet. I was informed it finished at 3. It was a shame the website wasn&#039;t clear about this. I would like to be able to pay specifically in advance for this option ideally, this would make the experience smoother. I have not used the facilities enough to merit a review or recommendation really. I just wanted to say this

Had a 2for1 voucher which when we were seated I asked if we could use on 2 certain main courses was advised yes no problem just remind me at end. When finished food which wasn’t amazing we were was asked by someone clearing the table (different person to waiter) whether we wanted the remainder put into a doggy bag which we said yes please. We were then advised that we cannot give doggy bag for health and safety. Why offer this when you can’t even do it. We then asked the for bill and gave the original waiter the voucher for 2for1. A few minutes later the waiter came back to advise can’t do 2for1 on the meals that we had, even though we specified asked and checked at the start with the same waiter the specific meals that we wanted. We did end up getting the cheaper meal free but only after having to make a fuss, which obviously ruined the whole experience. Would not recommend to others based on the experience we received. Very poor service, below average food for prices charged. Advice for restaurant; if your going to give 2for1 vouchers to members and guests that say 2for1 on all main courses for the pub and restaurant it would be helpful if the menu divides the sections into a heading main courses, the menu just says burgers... ribs.... etc etc nothing under a specific heading and obviously better staff training!

Went through drive through this morning. Only ordered a tea, white with sugar and white coffee. Repeatedly got my tea wrong, when finally got the tea correct they left tea bag in when clearly in a car what the hell am I suppose to do with a tea bag! No apology what so ever for the prices charged its shocking... oh and I've driven off and my husband white coffee we asked for is black!!!!! Really not happy and disappointed, 2 simple drinks and cant even get them right!

We waited for several minutes for someone to appear at the front desk to seat us in the restaurant, eventually having to approach the bar to get assistance. After another couple of minutes of waiting by the bar, we were seated and told someone would come with menus and to take a drinks order. This took another 5 minutes. No-one seemed able to locate a child’s menu, so we ordered drinks to start. My daughter ordered a drink which unknown to us wasn’t on the child’s menu - had we had one of these, we would have ordered an included drink rather than one at additional cost. <br />After another 10 minutes we were given a child’s menu and eventually were able to order 10 minutes after that. Given that the restaurant was mostly empty at 6pm and there were lots of staff milling around this was very frustrating with a child hungry after a long swim. <br />The food itself arrived in good time and was of good quality but seemed rather overpriced. Unfortunately again we were let down by a long delay in anyone approaching us to be able to pay, my husband had to go looking around the restaurant for our waitress eventually. <br />Bit of a disappointment overall and unlikely to return despite being health club members and having enjoyed the food.

Excellant bar type snack with rugby being shown well worth a visit

Had a very tasty superfood salad and it was amazing. Staff friendly however service was slow at the bar when waiting to be served for drinks and to pay the bill. However this wouldn’t put me off returning again.

I would recommend due to the great atmosphere for the rugby and screens. However! Lots of staff around but poor service- server tried to sit us in a corner (we had pre booked) away from the screens. Very poor attention to customers. Food overpriced but ok.

Great place to watch the rugby internationals was a bit load but that was expected as wales win England.. food was service was great would definitely return and recommend

We have been to the village may times for lunches/dinner and have raved about it, However booked a table there for Valentine’s evening &amp; was so disappointed. First off they never had our reservation even tho I had 2 emails comfiming this. Then we were asked for our order without being given the menus, my sons meal came out wrong which I pointed out to the waitress and was told she ‘would take the beans off the plate’ it was taken away &amp; never brought back. We had all finished our meals &amp; had to go &amp; ask for my sons meal. Not one person came over to offer us any drinks, offer us a dessert menu or basically knowledge us!!! It was 5pm &amp; we where the only table in the restaurant area so the place was not busy. Thought I would be nice to go out on valentines nite but how wrong was I. On leaving we Passed the manager whom asked it’s everything was alright...when I told her the above all she said was ‘aww sorry’ <br />We will not be going there or recommending it anymore!

Far too expensive, standard pub food at extortionate prices

Table booked for 2 adults 2 children 5:45Online booking for the Sunday’s carvery or what I thought was. On arrival told the carvery had stopped at 4pm. Nothing online showing this, new menu provided and food ordered. 45 mins wait for food to my horror wrong food ordered. Waitress apologised abd accepted she ordered wrong thing. Our food finally arrived at 7:30 at which point two very restless kids were started to react.<br /><br />Beef skewers were tough and flavourless and sweet potatoe fries were soggy.<br /><br />VERY disappointed customer.

Booked carvery on Opentable for 5.30. Turned up on time but they stop carvery at 3 apparently.<br /><br />Other food menu not great. <br /><br />Good if you want to watch football, the tv&#039;s are huge.

Lovely helpful staff and bought the reusable cup

Not very good staff and services in bar and restaurant

After being impressed visiting the village hotel cardiff for Boxing Day lunch in 2017, we decided to revisit. We were very disappointed with the menu. There was limited choice on the buffet, particularly with the veg (2 types of potato, carrots and sprouts) no Yorkshire puddings. Staff were friendly but since the refurbishment food quality seems to be poor and the ambience of the restaurant leaves much to be desired.

The area was very cold, not able to take coats off

All their Xmas specials (drinks) were unavailable. £5 for a warm (and I mean like warm) panini. I settled for a plain hot chocolate which was tepid if that. The whole place was busy and extremely noisy. No comfortable seats. We'll go elsewhere next time!

Food was mediocre. Service was fair. Not a good experience. Would not recommend the village grill at all. Would not return there.

Couldn&#039;t eat starter as had gone overboard with the soy sauce and was inedible due to saltiness. <br />Out waiter matt I believe was great.... Far outshone the rest of the dribble that were the staff. Always all the girls were gathered in a huddle chatting when customers watched trying to catch attention. <br />Burger was served medium rare which I ate because I don&#039;t mind but I believe this was probably not the plan. <br /><br />Chips described to go with burger were actually wedges so not described correctly. <br /><br />I feel sorry for the poor waiter as he deserves to work in a better place and would be snapped up by a different restaurant. The girl with frizzy light blonde/auburn hair had a face like a slapped behind the whole time and looked like she&#039;d rather be cleaning out horse stables than serving tables. <br /><br />Utter shambles.... Dreadful service and food. Prices were shocking for the food served. Id say quality of harvester but almost twice the price. We had a £50 voucher for free and sincerely considered walking out after the starters and just leaving the voucher. <br /><br />AVOID <br />GO TO WHITCHIRCH OR SOMEWHERE TO EAT IF YOU STAY IN THIS HOTEL

Hugely disappointing. Shocking lunch menu - more like a MacDonalds than a hotel. Really poor furniture for a supposedly quality hotel. Inattentive bar staff. Badly overcooked (burnt) chicken served in an open weave wire basket with a napkin lining and a knife and fork! I challenge anyone to use a knife and fork in these circumstances! The miniature portion of dip turned out to be sufficient as I could only manage to eat half of the chicken! Being told I’d have to go to Starbucks if I wanted anything other than instant coffee really put the finishing touches to a memorable - for all the wrong reasons - lunch. <br />This was my first - and definitely my last - visit.

LIKED THE NEW LAYOUT BUT STILL PREFER THE SEPARATE DINING RESTAURANT. THE SERVICE WAS SO MUCH BETTER THAN ON OUR LAST VISIT AND OUR ROOM WAS CLEAN AND TIDY AND PEACEFUL. WOULD DEFINITELY VISIT AGAIN.

We have eaten at the hotel a few times recently (evening meals) and the food and service were great so I booked for my mum&#039;s birthday lunch. Unfortunately I didn&#039;t check the menu in advance and we were really disappointed that it was &#039;sports bar food&#039; only.<br /><br />However, the food was freshly cooked and delicious.<br /><br />My only complaint relates to the cost of wine on the day. £8.50 for a large glass; I thought this was very over-priced and I would not order wine again at the bar.

Good place for quick meetings. Free WiFi and mildly over priced coffee.

Good Starbucks located within the Village Hotel. A great place for a meeting just off the M4.