Coffi Co in Cardiff

Incredibly slow service. We waited 40 minutes for 2 coffees and 2 pieces of cake - ridiculous. The cakes were really dry. Do not recommend. Go to Quantum instead.

The food was amazing and very tasty! Very kind and friendly staff! The view was magical!

Wonderful customer service..staff are very friendly and helpful. Nice coffee. Visit here once a week. Highly recommended

On a trip to Cardiff, I said to my wife that I fancied finding someone nice for a spot of breakfast and a nice coffee. Whilst walking around Mermaid Quay we found this place. What a lovely setting, right on the water front on a sunny, but chilly day looking across the bay, with the water nice and calm. So we decided this was the place for us! The staff were friendly, the coffee was probably one of the best cups of coffee I've had, and what can I say about the breakfast! It was huge (but being called the Titanic Breakfast) we should have guessed lol. Made with good quality ingredients and too much food for us finish, it was great 👍 only downside and this is a personal taste thing. For my wife there was far too much pepper over the eggs and mushrooms, for me it was perfect. It was relatively expensive coming in at about £45 for 2 x coffees, 2 x breakfast and 2 x orange juice. But given the setting and quality I was happy and my tummy was very content.

My regular place of choice, including breakfast on Sundays. The smashed avocado with poached egg on sourdough with a side of mushrooms is just the ticket. They also do an awesome bacon bap. The cappuccino is good.

Stunning location to enjoy the scenery of the bay, good cake, and lovely coffee. The large windows offer a 360 view of pier and surrounding areas, which makes for a pleasant view as you eat some delicious locally baked cakes, and sip on well made coffee. Definitely worth a visit if your looking for somewhere to rest whilst at Cardiff Docks.

Nice coffee but no decafe tea Would probable visit again

Great coffee, excellent bacon sandwich, fabulous view and friendly staff. Nicely decorated too.

Ordering has to be done on a computer screen. Only one screen available. So very slow No interaction with staff I am always happy to give good reviews to businesses,but I’m sorry to say I am very sorry to say that our experience has nothing to recommend a visit Coffees arrived 15 min after ordering. Food(2 bacon tolls and farmhouse toast arrived about 25 min later longafter we had finished our drinks. My wife’s farmhouse toast turned out to be a couple of slices of supermarket style sliced wholemeal. It was served on a hot dish which had cause butter to melt totally so we

I've been here twice before and I was looking forward to coming back again. However, I was hugely disappointed, the food was barely edible. I had the pancakes which were like rubber, fruit was 1 strawberry with the leaves still attached and a handful of blueberries. I asked for a soya milk latte which tasted odd and unfortunately made me sick. I'm not 100% sure it was soya milk as the reaction I had afterwards is the same as when I have cows milk. Also to be served in a paper cup when others had real mugs felt rude and off putting. The service was rude and non existence, there was a sign saying wait to be seated so I did only to have to ask someone who was cleaning if I could sit anywhere. When I asked where to order, they said at the bar which turned out to be a screen. They were more interested in chatting in the kitchen than actually working and being helpful. The atmosphere was horrible for a cafe at the bay, all of the tables were 6 seats which when you are on your own feels really awkward and uncomfortable to sit there. The music was beyond loud, it's a cafe not a nightclub. I could sense people trying to shout over the music and it was hard to relax and enjoy myself. Overall a very disappointing experience and I won't be returning.

Lovely friendly place and good food

So great !! Generous quantities for the slices of cake !!

When we arrived it was not obvious what the ordering process was. We were finally told we can order from the table. No menus were proved so we had to go and find a menu. We order through the app. We weren't told which Cappuccino was the decaf variety. We were missing a pastry and had to ask. We observed that other tables were having the same poor service and experience. Shame as it is a great location.

If the restaurant is so busy then they should have told us it would be a 25 minute wait for *just two orders of coffee*. I understand it was busy but the boy making our drinks didnt even get them right! Im bušotine Cardiff for the first time and this was such a bad experience.

Good location, with picturesque views across the bay. The cakes looked amazing and the biscoff cake we chose was amazing. Not sure why a child's hot chocolate is cold though?

This one of my best spot in cardiff, staff very friendly and an amazing view especially at sunset time. I highly recommend it 👌

I came to your store on the 26th July and purchased food. This was a time were the kitchen was not open for some reason (no signs saying this) Therefore the staff member said they would sort a REFUND. This REFUND was never provided. So much so I had to travel over an hour from Merthyr Tydfil to the Cardiff bay store, pay for parking and go into the store on the 9th June and request my refund which I was rightly owed. I provided them with my reciept and bank statement to show it has not been refunded. They said they will sort it out and will be in my account in three days. From the 9th June I am now over a week after returning to the shop and I still have no REFUND THIS IS DISGRACEFUL SERVICE! Quick enough to take money out of my account but when I request the money back you won’t payout.

Absolutely amazing service, staff were super friendly and gave us a slice of cake on the house for my mother’s birthday! Coffee was outstanding too with amazing views of the harbour!! Amazing options for dairy free customers too!! Will definitely be returning 🤩

Great service, great drinks, great locations! Super friendly staff who go the extra mile! Will definitely come back again when next in the Bay!💫

Friendly staff.lovely food.our go to place whenever we visit cardiff bay.

Good food good sized portions and lovely views

Great spot by the water, had a chicken Caesar wrap which was lovely.

Absolute joke. Used their “convenient” app to order. Waited 25 minutes, no sign of food, but they delivered one coffee from the order. When I checked up - and showed the receipt - they said the order hadn’t gone through. Total bs. Avoid!!

Intended on going for a coffee before a walk. Ended up ordering a cheese and ham toastie and my friend ordered the hash brown toastie and biscoff hot chocolate. All of it served within 5 minutes of us sitting down. All of it super tasty. Staff were lovely too.

Nice location with a lot of foot traffic. Coffee was alright but nothing special, nicely presented. Using the app was easy enough but the prices were a little exorbitant. Service was perfect. The food was frankly some of the most bland I have tried in a while. When I'm paying £18 for a coffee, pasty and chips they better be good. The steak and ale pasty was bland and mushy, could've been microwaved (if you're going to microwave pies you need to pre-make some shortcrust lids and give them a flash under the grill while you microwave your steak and gravy in a ramikin. Microwaved pastry is gross, don't do it). Wanted a lot more pepper and some herbs, making an actual gravy. If they don't make it from scratch it shouldn't be on the menu, let alone a tenner. Chips should only be £1-2 extra and there should be way less, no option to order less than a sharing size. They were overcooked and rock solid and by the time I was a quarter in they were stone cold. The salad was nice but there wasn't much and the leaves were a bit wilted. I would add that I had been on a cycle trip up and over mountains carrying an extra 15kg of luggage, and hadn't eaten a square meal in over 24 hours, and even I couldn't stomach the whole thing. Wish I'd gone to the Spoons next door instead.

Terrible place. Rude staff, Long wait, Terrible food and service. I just asked for my money back and went to a place 2 mins away called the sultan, and I'm very glad I did because I rate that place 5 star. This place is just awful tho, never again.

Thank you to the Chef who kept the kitchen open so we didn't miss lunch! Very friendly, helpful and great food.

Just a fabulous place. We often come here for breakfast when we are in Cardiff. Great food, great coffee, great view.

Yeah nice little place, only had a cold drink here but would be lovely on a hot day

Incredible location on Mermaid Quay. Zero customer service as you have to order on a screen and they just bring your order out to you. We just had coffee which was acceptable but nothing special. All served in takeaway containers. It's all about the efficiency and not about customer experience.

A variety of different coffees available, indoor and outdoor seating. They also had a selection of cakes and pastries.

Had a very average breakfast here with a lovely view. Sausages were singed which might have been a nice touch to a juicy sausage, but not a dry one. Bacon was good (not difficult), eggs were nicely cooked, the mushrooms were pretty delicious too. Although the sourdough bread was quite tasty, the butter had melted from the hot plate. The worst thing was the baked beans, which were not just broad beans, but bad beans too. I’m not sure why it’s called the Titanic breakfast, because I could barely sink it down me and I’m one hell of a glutton. The service was decent, apart from one girl who asked if we needed anything else with our tea and upon us asking “could we get some sugar please?” she replied with “yes it’s at the counter”. Would recommend somewhere else along the bay.

Love this place. Great coffee. Great views. Great staff

Very friendly staff and great atmosphere on the terrace.

Overall lovely location, however, I was made to order through the digital display which was showing the full menu. Ordered a breakfast item and after a 20 minute wait was informed that the breakfast menu had ended. Was offered a different option but ended up with a refund. In future, it would be better to not show or disable menu items on the digital screen if they are unavailable.

Warm welcome from staff on arrival, easy to order using the touchscreen at the entrance, quality coffee served in nice mugs. Tasty food - good value for money.

A tale of two breakfast visits, if I had only visited once it would be a five star review. We arrived and went to the counter; a guy took our order and we went outside to get a seat all very nice and friendly. The coffee was brought over first which to be honest was lukewarm but tasted nice despite this. The food (I had the loaded banana bread and my hubby had a cinnamon bun) was really good! The view and surroundings were perfect. So a great visit, so much so we decided to go back the following day and oh how utterly different that was! We arrived and approached the counter again, there were three people behind it, two I presume chefs (greasy looking, scowling, very off putting) and one guy who I guess was meant to be ‘serving’. They all became very busy doing anything but make eye contact, scowling a bit more, actively ignoring us so we thought ok we’ll try the screen but that needed the table number and as the previous day we hadn’t found a seat yet. We stood waiting until it became much more than uncomfortable, all that needed to be said was can you find a seat please then use the screen, that would have been polite, good business practice, you know – not utterly rude, we would have sat down and got on with it. But the utter contempt that was thrown our way made us say forget this and go elsewhere, somewhere that wanted peoples business without treating them like pond scum – looking at the reviews here it seems like they do this all the time which is ridiculous, I wonder if the owners know!

Lovely location overlooking the bay. Dog friendly too. We just had drinks. It was a really busy, sunny day, and so sadly had run out of lots of the non alcoholic options on the menu. I was a bit grumpy about it but the staff were really lovely and apologetic, with great customer service.

The location in a glass pavilion on a small pier is of course first class. Does the restaurant keep what the location promises? Essentially yes. The menu offers burgers, sandwiches, fries and the like that are not too expensive and of absolutely good quality. The staff is very friendly and quick, you can really go there.

Lovely spot at Cardiff Bay. Magical views as it’s all glass. Staff not very friendly if you don’t know how it works. It was our first time so we sort of stood there trying to figure out if we would be seated or not. The guy at the counter kept organizing stuff without looking up to make eye contact. I had to go up to him finally and ask and then we sat. The food was delicious once we got past that.

The service is not good here at all. Been there twice and in both times the staff mixed up our order!! The view is nice and the quality of the food and drinks are alright but I’m not sure I’ll come back to this place again!

The staff has an attitude and I didn't feel welcome there. I was trying to be nice and I have severe social anxiety so the rushing and talking down to me didn't feel great. I would recommend literally anywhere else if you can't handle that sort of stuff either.

Nice location. Beautiful views of Cardiff Bay. Nice coffee & great service.

Inadequate service, I’ve been sitting here looking at the grey view for 15 minutes, no one came to take an order. I won’t recommend this place, especially for families.

Couldn't order on their app and missed their breakfast menu as a result. Not family friendly or keen to provide any kind of customer service

Coffee was good but dislike paper cups when seated indoors, a bit expensive too

Visited on 30th March. Service was poor , staff getting mixed up with orders as system allowed orders to be made on app without adding a table number apparently so staff walking around aimlessly shouting names out. Ordered at counter. Sat at a table that had not been cleaned. Team member oblivious to it when taking order. Ordered 2 loaded fries and a wrap. Wrap ok but loaded fries awful. They were dry and next to no pulled pork for £12.50 a portion!! In stark comparison to the takeaway below purchased in the cotswolds today. Will definitely not be returning

This place was a great find, with fabulous views of the bay. The veggie wraps were great - particularly the falafel one. The only negative was the insistance - when ordering via the app - to add a tip, before even being served. Very odd.

Only taking self-service orders on a screen placed in front of the counter. Staff run off their feet and too busy to take orders in person. I’m off somewhere else then. Epic fail Coffi Co. Where is the human interaction? The art of coffee?

Understandably super popular (esp. on a sunny, summer weekend for breakfast / brunch), you can wait a while for a table. A lovely setting over the water with good brunch options. Service can be very slow and some of them a bit snappy when they're busy.

Great view both inside and outside especially enjoyable on a sunny day. There’s a long queue to order, despite an ordering machine which doesn’t seem to really help. You need to order at the bar (or the machine) which really seems to slow down the process. Some items were out of stock and the orders are often coming on plastic/card cutlery and dishes instead of something you’d find in a real place

A great location tarnished by pretentious and impatient staff?: We had a strange first experience to say the least. Upon entering there was a great atmosphere thanks to the customers, all different walks of life; business people, parents with their kids etc. However the positives ended there for us. To start, the first member of staff that greeted us seemed nice and welcoming. However her demeanour quickly changed when a short man (I assume the manager) informed us we can only eat upstairs and doesn't think there's spaces left. We went up to find it almost empty! so claimed a table and went back down to order. The menu explained that you can have your eggs 'your way'. The man again butted into our servers conversation explaining that they don't do scrambled eggs? Our server looked fed up at this point, we ordered two all day brunches, two coffees and pastries. God forbid that I asked about nut allergens which earned me an eye roll. The food came fairly quickly and was alright, pastries were burnt, but the coffee was great. Overall I would not recommend this place, for the premium prices you're paying I expect a baseline level of customer service which just wasn't there. We were nothing but polite during our visit and I kept my grievances aside for this review :)

All drinks are served in paper cups and paper cutlery was given even though it's a large sit in cafe. Very wasteful. It's dog friendly so lots of barking dogs inside even though there's a large area to sit outside so doesn't feel needed to have dogs inside, the tables were dirty and our table was covered in dog hair, crumbs and dirt. It's a shame, this place is in such a beautiful location and there's so much potentital, seems wasted.

Great breakfast, really nice location

We ordered fully loaded breakfast baps for five of us, waited 50 mins, then got the baps. The hash browns were missing from them all and the egg missing from three of them. When we asked the waitress said that they’d run out of hash browns but we could have the eggs on a separate plate if we really wanted them. We asked for cutlery and got one set between the five of us. The staff were too busy and flustered and it seemed chaotic. Not good.

While this is an ideal location to have a drink break from exploring Cardiff Bay, the atmosphere and service is surprisingly shocking. You’d expect a sit down cafe to actually serve you hot drinks in proper cups, opposed to paper cups. The staff working here do not appear interested in customers coming into the restaurant and their service standard is rather rude by simply shoving “food” and drinks on the table with no care. Some food items are edible, but not the best presented. Several items were out of stock, but not displayed on the online menu.

Shared dirty fries and banana loaf sitting in the sun outside with our dog and trike. Great food, place and service.

Fantastic breakfast (the Traditional), not the cheapest but well worth it. Nice hot coffee too, friendly service, and great views of the harbour. Very glad my wife persuaded me to come here instead of the Spoons :)

My partner and I ordered coffees to go and they were lovely. Definitely get what you pay for. And thankfully the coffee wasn't scorching hot, so we could have our drinks straight away!

Had a lovely coffee. And I really appreciate Curtis at the front desk making an effort to accommodate me during a clearly busy day.

Popped in this morning & feel Customer service is just a bit dead these days. I thought the bar tender said hello to me so I was polite and responded to which he said I’m talking to delivery man sorry, so I waited until he was done & after that I asked whether I order at the table or at the bar and the young boys response was “yeah you order at the bar but iv gotta put the stock away”From my years in hospitality, Prioritising is a great skill that improves life dramatically, You can put 2 crates of water away once you’ve taken 60 seconds to make a cup of tea or even better tell me none of what you’ve got to do & just politely ask me to give you a minute. It wasn’t busy & I would have been happy ordering on an app at the table & waiting until he had done whatever but his odd response sent me somewhere else, Usually a great place for a quiet tea but on this note I’d rather sit on a bench & write this review. Felt great

They kicked me out when I wanted to study. As I collected my coffee, this male waiter with missing teeth came to me and dealt with me in an awful manner. Talking to me about “it’s lunch and you’re not allowed to sit here and study.” It took 20 minutes for me to get to that place and the fact that I was essentially kicked out, without a second thought. Never would I go again, with such bad mannerisms from a waiter.

Great coffee, great food (love the bao buns) and great views. Upstairs is spacious with nice botanical (albeit faux) decor, and excellent for stroller free seating... 😉. Gets a bit warm up there if the heating's on but that makes it great in the winter! Always a friendly greeting and good service in my experience.

Appalling service. I've been to other Coffi Co locations and never had an issue with the service but I've had issues being served here a few times. I went here today for brunch and was told it was a 20 minute wait for drinks and that they had closed the kitchen for food (this was around 12:30). I went for brunch elsewhere and came back here for a hot drink and they told me it would be a 20 minute wait still. I said that's fine and ordered a chai latte, I asked about the hot chocolate options as I wanted to order a drink for my partner and was having trouble accessing the menu via the QR code (which I explained to the young man behind the counter) however he was extremely extremely rude and said 'I don't have time to go through all of that, I'm really busy' so I cancelled my order and went elsewhere. I wonder if the owners of the establishment are aware that the stuff are turning away custom and in such a rude manner too.

Nice to sit beside water - lovely view. Dog friendly place. Fantastic cakes. Will probably come back to try the lush looking breakfast menu.

My croissant was very stale. But the coffee is good.

Not a regular visitor to this one. But enjoyed it. Great location

I got FOOD POISONING! Five day horrible illness from a chicken burger. There was also a funny smell, and was not clean. Needs an overhaul.

Very good breakfast! Thank you!

Lijepo mjesto za odmorit pojest i popit.

Great location good food too excellent

AWFUL!!! Went with friends just after 5 on Sunday 15th Oct 2023. Wanted to order hot drinks and cakes. Told by a man behind counter that although they had cakes they wouldn't allow us to have any because they had shut off the sales as they were being put away. Customer service was like the cakes - non existent!! Awful - went to nearby cafe and spent £35 there instead.

Disappointing experience , member of the team at the till at 5pm Sunday 15th extremely unwelcoming and rude told us they couldn’t serve cake just drinks. We went to the coffee shop next door where the experienced was lovely and relaxed. Would not recommend

Arrived an hour before closing on a Sunday. Told we’d have to leave by 5.30 and that we couldn’t have a cake because it was “too late for his system to sell them to us” regular users of Coffi Co containers and bayscape but found mermaid Quay unwelcoming.

Great location, expensive (fast) food but friendly staff. But sitting outside is a challenge with the seagulls attacking the leftover food on tables. If there was more staff to clean the tables this wouldn't happen. Shame really, that customers have to clean their own tables before they sit. Today, again, we had to leave as the seagulls were everywhere, all tables full of leftovers. Shame really.

This place is beautiful over looking cardiff bay, nice decor inside cakes for so gooood !!

the hospitality here is amazing…we came and while we were browsing the menu one of the staff told us that we can’t be here because our 3 year old son had an ice cream cone. Off course I will not throw it away so we just left

Pretty busy on a Sat morning. Seating upstairs, inside and outdoors. Lots of staff. Full meals if you want. I just had coffee and cinnamon roll. It was good, and prices are standard.

1*. One particular member of staff (skinny male with glasses) was very off-hand and monotonous. Having not been here before I asked if dogs were allowed upstairs and I was told our options were to sit outside (was raining) or to basically ask other guests with spare seats to sit see if we could latch on with them (all tables were taken). The tone of the staff member's voice was abrupt and, frankly, rude, so much so I left and went somewhere else. PS - Cosy Club across the Quay was fantastic in contrast. I'd suggest the staff member should go there for a lesson in how to welcome customers.

In our group of 4 people only 1 person received what they ordered. Two were given the incorrect wraps/sandwich (wrong meat) and for the 3rd meal they offered cheese & Mushroom toastie instead of the croissant as they'd run out of croissants. It was dry toast, 1 tiny slice of presliced cheese (didn't cover the bread, was dry and tasteless) & dry uncooked mushrooms. The worst meal and service I can ever remember receiving. We are visitors in Cardiff and this was not a good start. Would not recommend this place.

If you want a mediocre coffee in a cardboard cup (no proper coffee cups) and pay full price then this is the place for you. Couldn't believe my eyes when they gave me hot milk for my espresso in a plastic sauce holder. Shameful.

Good location but staff do not care and the coffee is not very good, not worth the price (which is above average compared to other coffee shops in the area)

Dirty, toilets disgusting and pricey.

Beautiful views and food is nice. Staff can be a bit hit and miss but still worth a visit. The cakes are amazing!! Only complaint is the coffee is as hot as lava, let it cool before you take a sip!

The place we went to without any prior knowledge, although it has a fantastic location, was quite disappointing in terms of food and service quality. The Vegan breakfast for four people was way below expectations, we do not have high quality expectations , normal is fine to us , with cold mushrooms, eggs, and stale butter-soaked bread. Despite not finding what we wanted for breakfast, I don't know why we insisted on coffee and dessert. Please don't judge food /dessert by the appearance ; the dessert we thought was Nutella-based turned out to have a completely different and tasteless filling. Let's not even talk about the coffee; it seems like they use the cheapest product available. It's a relief that the server at the cashier didn't accidentally drop the plates on our heads while serving :). Of course, considering the service and food quality, the prices are remarkably higher.

What a great place for morning coffee. Really friendly staff and nice atmosphere.

Amazing location, so the price is bay price!

Lovely place to have breakfast with a great view over the bay, super friendly staff and the food was lovely

Told to use app to order meal only to see that manager can place order from computer. Paper cups & tin plates. Coffee not good. Felt like cheap "on-the-go" venue & service Prices are above average! Not worth it.

Super moment au cours d'une belle apres midi ensoleillée.

Good coffee though pity they seem to only have paper cups (it may have just been a weekend thing..?) and food okay. Nice spot overlooking the Bay.

Amazin views. Quick service. Good coffe and cake. Dog fiendly. Recomend to all

Nice place to have a coffee.. didn't Tey the food.

Closing early 2 hours earlier than stated in their app and on Google Maps.

A bit overpriced but it is in a quite ready corner of the Bay area and the view is great

Too slow. Waited about 45mins on a Thursday morning for hot food. Spent about £15 for veggie breakfast and tea. Food was tasty but would rather have my food quicker

De très bon gâteaux pour accompagner un excellent café, je recommande

Deafening music! Shouting to be heard. Coffee is good though and great selection of cakes

This place was such a disappointment. We went during early afternoon for a late brunch. Staff was ok, not like they cared. Tables were dirty and untidy, floor was dirty. Food was not great so definitely not worth the price. Yes, it looks cute but i wouldn’t recommend it for food at all.

Excellent.staff friendly, beautiful location