Starbucks - Queen Street in Cardiff

think her name was Ciara or Ciari? looked me up and down the moment i walked in and was extremely rude when taking my order. don’t know if she was having a bad day but she needs some refreshing in customer service. such a shame because the rest of the employees are normally so lovely!!! :(

Distanciamiento social implementado pero no cumplido por los clientes en cola. El café con leche helado de almendras llegó con leche cuajada grumosa. Reemplazado rápidamente pero probablemente la peor experiencia de Starbucks para nosotros.

Pedimos un café descafeinado y café ordinario. Cuando revisé el registro de abogados, no dije que fuera su culpa lo que ella, el otro miembro del personal, había puesto en el sistema. Ninguna disculpa tuvo que esperar otra taza. No es un lugar para ir si quieres servicio al cliente .

servicio fabuloso Café realmente limpio y ordenado y excelente, servido en forma oportuna y la comida estaba deliciosa

Ubicación ocupada, pero muy largas colas para el servicio. Podría haber sido el partido de rugby por la carretera. También hay demasiada basura, especialmente en el piso de arriba. No es fácil acceder a los vestuarios de mujeres: ¡códigos incorrectos en la planta baja! Deben saber qué sucede en los días de rugby: ¡más personal! !

Popped in today for a welcome break whilst Christmas shopping. Busy discussing purchases to be made whilst queuing so did not take in the surroundings. Ordered and received our drinks in a timely manner. Think there was four staff present behind the counter but the place was far from busy. However when looking for a seat we noticed and commented on the unkempt nature of the establishment. Dirty plates, used cups and the like adorned most tables. We had to clear a table so we could use it. During the half hour we were present no attempt was made to tidy the tables, seats, chairs or floor of any cups plates and food debris. Other patrons had to clear and even wipe tables so as to use them. Not what we would expect from Starbucks at all!!

With temps 35C and this venue having aircon - a nice iced coffee went down a treat. I can't get over being offered iced coffee with no sweetener - just coffee over ice, and pay extra if you want flavour (besides the coffee).

The coffee shop was not busy at all. Waited ages for my coffee as did others. When mine was to be made I’m told no Cortardo cups. So have it in another. Not impressed. Wanted to use the toilet found them upstairs and then when I got there they are keypad locked. Not impressed. Would not go to that outlet again. Don’t waste your time plenty of other decent coffee shops. It’s an experience to enjoy a nice cup of coffee clearly Starbucks do not appreciate good service and coffee.

So happy that on a particularly warm Cardiff day the lovely staff in this store allowed me to bring my dog in with me to get a cold drink! I carried him in and there was no compromise to hygiene!! So many places have turned me away before! Staff were very helpful and very friendly! Will visit again!!

Tables were piled high where they hadn’t been cleared, cups and liquid were all over the floor. We watched a worker eventually come to clear a table and he just brushed the crumbs on the floor, then he didn’t spray or wipe the table! After doing one table he ignored all the other mess. There were 3 staff on and they were not busy, yet no attempt to get the place clean.

Called in here after a shopping trip as a last pit stop before driving home had coffee which was fine not the best if I'm honest, had to clean my own table to sit down and it wasn't that busy. The two girls behind the counter were too busy chatting to do in actual work. All of this would have been fine but I then went to use the bathroom our main reason for the stop only to be faced with a out of order sign, I asked was there another bathroom and was told nope not really the reply for a customer, I then explained that I thought you were not actually supposed to trade without a bathroom facility and the girl then rudely replied well we aren't are we it's just out of order and walked off. Lovely service shall never use again.

Good as usual, had hot chocolate with loads of cream, 5 of us went in for drinks & cakes, had to get the key for the loo.

The first time I have visited a Starbucks, and I'm afraid i was not impressed. The coffee was weak compared to that served in Coffee#1 or Costa; and my friend's green tea latte was overly sweet. Furthermore, as we had waited nearly 10 minutes for our drinks to arrive i asked the girl behind the counter how much longer we would have to wait: she replied that they had been placed at the end of the counter for us (where we could not see them) and that she had informed us that they were ready! Since she had walked past them (and us) several times it obviously never occurred to her to tell us again as we obviously hadn't heard, so by the time we drank them our beverages were tepid. A disappointing experience all round..

Popped in for a sandwich, service was super fast and the staff are all polite and friendly. The only thing that lets this store down slightly is the cups left on tables, it's an attractive store but from the outside it is spoilt by being slightly untidy inside! Other than that I can't complain

Dirty tables, dirty floor. The staff very miserable, And that's before 9.30am..they have no chance of a full day with customers. What finished it for me,was that the young girl, dropped my change into my hand. She didn't give a monkey about her service. The shop is to small and badly managed. So many better place to have a coffee in Queen Street Cardiff. Will not go there again.. Mike

Dirty tables, no communication between staff terrible service, poor attitude towards customers, using takeout cups instead of China and charging for sit in sorry if I wanted a cardboard cup I ask for takeaway as its slightly cheaper, poor lukewarm coffee when raised a complaint with staff told it is what it is its always made the same way never visit again

Staff were so friendly and welcoming and the drinks were tasty and quick to be made. Would definitely visit again.

This is pretty much the standard Starbucks experience. Same drinks, same decor, same experience as anywhere else.

Been to this Starbucks 3 days ago and found that the shop itself is pretty small and not a lot of seating inside. Therefore me and my partner had no other choice to sit outside under the covers. However we were sat next to 3 smokers either side of us (me and Craig are not smokers) so we were having to breath in the smoke which I was appalled by. If there was extra seating put into the venue it would be a lot better. However the Coffee it BEAUTIFUL!

Very busy - great location for a shopping break. Generally grubby like many of the high traffic Starbuck locations. I went in with a child needing the toilet then found the toilet was out of order. I asked to cancel my order so we could go off to find a toilet - the barista refused !!