Starbucks - Cardiff Gate in Cardiff

I went there about 21:20 as we had been travelling all day and wanted a coffee, as there was 40 minutes to closing time they had started to clean. However as she made my drink she handled the mop, then my drink, mop and then my drink again and i did not see her wash her hands ONCE which is basic health and safety, as someone who works in hospitality not only is that absolutely disgusting due to how many people handle that mop but also the cleaning chemicals that may be on the handle because of cross contamination. To make matters worse the lady that served me was completely unbothered and did not even try to provide good customer service nor did she look like she wanted to be there, long shifts are difficult so its unfair to expect a bubbly and happy service so late at night but the way she acted was plain rude and indifferent.

Not flavour in the hot chocolate and cinnamon bun very poor. Bacon roll and pumpkin shaped brownie were just not worth the money.

Incredibly helpful and attentive staff.

Place was a mess. Rubbish on floors. Tables not cleared. Lethargic staff and there was certainly enough of them. Bit of a poor reflection on Starbucks.

I dont have much money but as a mother and a widow, my son dont ask much so today around 3 pm, My son wanted strawberry frapuccino. Paid for the item and few steps away from the shop, my son dropped the whole drink in the parking lot. I wanted to go mad but he started crying so I decided to go back in the shop. On our way back, my son said, what if they will give it for free this time mommy. We went back to the tilt and told to the male cashier what happened . He was very kind and offered a free drink for my son. How wonderful it is to blessed a young child, thank you so much. Your gestures made him believe more that he is truly blessed.

A clean Starbucks with all of the usual offerings. Coffee was delicious as expected, and the egg bites were amazing! Service was slow but it was quite busy with a lot of delivery drivers collecting orders as well.

Alex served me and he was so friendly and lovely, made my experience so easy, just what you need when you come to a busy place, Deserves a raise !

Waited quite a while to order despite it not being busy at all

Great staff Really helpful Good overpriced but was at a service station so to be expected I suppose

Surprisingly this was nice. I don't know why I thought it wouldn't be but the place was clean and modern, the staff well presented, courteous, efficient and helpful and the tea and treats were tasty. It was easy to get on and off the motorway and we were soon back on our way to Tenby, feeling suitably refreshed. Thank you young ladies, and thank you Starbucks!

I and the person behind me were charged more than the menu stated we were given refunds after pointing this out. The girl didn’t see. To know what she was doing. The coffee was fine but all the tables were dirty. It feels like the staff need supervising. I wouldn’t recommend this place or rush to visit again

Service shocking. 1 lady busy. 1 guy slowly doing not much, ignoring us waiting. 2nd girl came out from the back looking like she had just woken up. Slowly moved towards us and just looked at us. Did wot we asked for and paid. No acknowledgement or Thank you. Like she couldn't be bothered. Will go to next services next time.

Burnt milk in cappuccino. Wish Starbucks trained their staff

This is the Greatest Starbucks ever! Only joking, it's as mid as the rest of them. The staff are friendly and helpful, the coffee is bitter and disgusting.

Clean and tidy, great service 👍

My only reservation is the price. Everything else was good.

As expected of a big chain. Staff were friendly and coffee was good.

Coffee not great. Service very slow.

Bit expensive but you get what you expect

Love a hot almond croissant and a caramel macikato always friendly at this starbucks clean ans tidy. Disabled access also toilets .

Missing items, and wrong items arrived. Absolutely terrible since the items aren't cheap either.

Fairly quiet as a midevening stop. I had a tea. Hot, wet, brown, and teaish.

Good service quality food bit a little expensive

Don’t think this Starbucks is ever open on time? Pass by for work and rarely is it open and ready for when it should be.

We struck up a conversation with a lovely young lady Eva.. We chatted about our daughter we were waiting to pick up nearby... She was a credit to the business

One of our regular coffee stops but since the makeover it's absolutely freezing! Please turn the aircon down!

I always try to stop at a Starbucks during a long journey. This was not disappointing. The only issue was other queue at an adjacent Fast food restaurant who were leaning on the low wall and leaving litter. It's not Starbucks fault, i just hope something can be reviewed.

Drink wasn't even luke warm. Very poor. Staff are going to have to do alot better than that

Is toch echt wel de slechtste koffie tent die er bestaat. Echt nooit meer. Overal even slecht. Wij gaan naar Costa voortaan

Very disappointed gloomy atmosphere due to bad lighting furniture was shabby it looked really worn and in need of a revamp staff were friendly and helpful

Good coffee. Sad and messy appearance, efficient staff but not engaging with customers.

Run of the mill Starbucks. Friendly staff but when it's busy there isn't a lot of room and it got a bit crowded.

Not the quickest. I will use the machine in the shop next door in the future There were only x2 customers in a que & waited over 5 mins for a coffee.

Perfect for a quick coffee break on M4

Over £4 for the worst cup of coffee I've had in years! The girl serving didn't speak to me, no "what would you like?" And when I paid she didn't acknowledge it, she turned away and started talking to her colleague. No "thank you" or " your coffee will be ready at end". 🙄 How rude! 🤣

Motorway service Starbucks, what more do I need to say, got my usual tea in fairly fast time.

Not too busy so did not have to wait long. Once ordered, food/drink arrived pretty quickly. Coffee was the perfect drinking temperature and the food was OK. Can't go wrong here.

Nice and clean, pleasant staff and great coffee

Service station. It was clean and a motorway pit stop near Cardiff

A very nice coffee shop with good coffee and cakes. It's also handy that it's open after 7:00 pm.

I had to wait about 10 minutes before getting served a nice cup of coffee

They are amazing, I took my own travel mug, and they filled it without issue. They are friendly, polite, and helpful and would recommend

There wear about 7 fruit flies in the dessert 🍪 fridge

Very convenient for where I work. Good to get away from the desk for a little minute.

Nice place easy to get to as its right by the main doors,store was clean and tidy and plenty on seats inside

Its a clean and tidy store plenty of seating, a lovely welcoming and quick service, very easy to find, its on the ground floor so ease of accessibility for anyone and everyone

Early morning coffee always good. Loads of people enroute so service slow..plus cafe quite cold.

Not my cup of tea ,had to wait ages for our drinks staff didn't seem bothered queue was quiet long .very expensive asusal.

Both ovens broken so no hot food

The food was good but not fantastic. The staff were quick, efficient and up for a laugh a great atmosphere behind the counter but other customers were miserable.

I come here very often and I have to say over the last 2 months it’s gotten extremely poor, The service is extremely slow and prices have risen as we all know ! But when a certain beverage is on the board for £3 and then they charge you £3.05 and they say it’s for the paper cup then I think it should be £3.05 on the board but it’s not just this Starbucks it’s all of them ! The place is always extremely dirty and the one bin is always over flowing hence I don’t sit inside ! The selection of Vegan and non Dairy products is something that is non existent! Which is extremely poor these days ! SO VERY DISAPPOINTED ☹️ THE ONLY GOOD ONE THERE IS A PETITE RED HAIRD GIRL WHOM IS ACTUALLY FANTASTIC WITH HER SERVICE !

It's a motorway stop off so not much you can say, it's fine.

Very small outlet, bacon bap very poor quality for the high price of £3.95… very small and thin bacon with no butter or sauce in the bread bun 🙁

Such a long wait and was not worth it. And expensive

I've never rated Starbucks, it's over rated coffee

Busy. Bit of a wait. But coffee was lovely.

Always tastes better and like what you actually order here then half the other ones in Cardiff.. very quick too.

Gd please for coffee and muffins

Really friendly staff, nice coffee and fast service

Great Cafe and an excellent coffee.

Same good food and drinks as every other Starbucks

Website says opens at 6am. Its 6.08 and nobody is working. All closed and locked up. Adjust your online opening times and stop wasting peoples time!

Standard fare for a Motorway Services Starbucks. Good service, no effective aircon.

Friendly service and decent food / coffee on route

Great if you like coffee. Personally I prefer Starbucks to the other two main coffee shops, their coffee is good and their tea tastes like tea. Very present staff at this location, recommended.

Rule One: Always test your coffee after being served. Last night we broke the rule and suffered. 2 cappuccinos, £6.80 later a few miles down the road tested the coffee. Disgusting, cold and honestly nearly made me sick. The other coffee was the same. Waste of money. NOT RECOMMENDED.

What can I say? Its an over priced coffee establishment. You know what they are like by now.. Spent a small fortune on 3 coffees. Service was prompt and the staff were friendly and polite.

Lovely drink though much more expensive than Costa. Nice range of food/drink. Large seating area.

Quick service from polite staff.

Very nice place for coffee ☕️ 😋

Nice cappuccino staff really good

Just had a Latte pleasant enough spot.

Over proced only stopped becuse I was sleepy at the wheel

Lovely coffee and lovely service. Well laid out and very spacious.

Over priced average coffee, disinterested staff, typical starbucks

Lovely coffee, quick & polite staff, very limited food choice though

The coffee is always good however the disgusting attitude of the staff on my visit warrants the 2 stars.

Always friendly and professional

Service is prompt. However, ordered a double espresso, shot was bitter and burnt. If you can't get your shots right to start, you can't make a good coffee, period.

Grubby tables.not friendly.not many staff

Granddaughter loves it at Starbucks and it's quite busy.

I prefer not to frequent this coffee establishment just my preference.

Coffee was good and the cakes were good, staff good shame about cleanliness floors need good scrubbed

Poor service all round. Visited again July 2021. Worse than before. The tables outside were so dirty the person on the next table offered me wet wipes to clean it. Said she had to do that for her table. It was quite early in the morning, they obviously hadn't been cleaned from the day before.

It feels strange giving 4 stars for somewhere that just serves coffee but it was a good coffee. Just your regular Starbucks not that busy during the pandemic but friendly staff!

Cardiff gate , store ..... no sugar was out or stirrers. Had the ask ....... if looks could kill ! , the. Only gave me two. Like they where her own shares for god sakes . When got back to the car , could see the lid was split ! 9 quid something for two coffee and not even a smile or a thank you

Always more expensive than most

Girls behind the counter chatting rather than looking at orders got mine completely wrong

Service and coffee OK but Covid separation taken to ridiculous levels. Large cafe reduced to 5 tables. Queue management very onerous. Overall not a pleasant experience.

Lovely coffee proper rich taste

Lovely service very friendly , filter coffee top notch ..only downfall ..need some blinds on the main front windows or sun film ? As very bright when the sun is shining or if it is bright outside so you have to sit with back to the window and if your a people watcher like myself this isn't so good lol x

Just doesn't like the coffee. Staff were lovely.

Nice and friendly staff,always chat to you and excellent coffee too..🙂👈

Starbucks coffee is bad quality, overpriced, overhyped rubbish.

Always stop here when passing. The queues seem to move a lot faster here and the coffee is always spot on.

Absolutely awful service. The young women behind the counter have no idea what they doing...walking along screaming to customers that their "halumi and something is ready", it was halumi and avocado scone. Iced Americano with milk which I ordered was served as a coffee with ice cubes , asked for it to be blended with milk. Reply was " we don't do it, you can poor yourself milk from the counter" . So I left it untouched. £3.70 in a bin. Attrocious service and prices for one of the global biggest tax avoiders.

More expensive than your regular starbucks.

Lovely place nice coffee very expensive.

Coffee sucked like Satan's balls.

Some of the best coffee I have ever had.