Starbucks Hereford Road in Shropshire

Went into the store in the services today at Hereford road Shrewsbury and the service was atrocious , the two girls serving didn't seem to want to be there, there attitudes were terrible especially Eva, tutting at customers order or requests and missing orders out completely, I had to wait over 20 minutes for my order even though I was asked twice what I had ordered, and when they were eventually served they were wrong

Really good Starbucks and good workers and fast service will definitely be back soon very polite workers too

Context: Stopped here unexpectedly to get caffeinated when I learned that my flast of tea from Sweet Daisy's in Llangollen was undrinkably awful. Pros: Clean. Staff friendly enough. Adequate coconut latte. Cons: Drink gets cold quickly. Outrageously expensive. Conclusion: Did the job when needed. Note: I really wanted tea but tea in Starbucks has been unacceptably awful everywhere since they changed the teabags a decade or so back.

In all my life, I have never known such a disgustingly filthy place. The soft chairs as seen in this Starbucks (Sainsbury's) were awful. . The filth was obvious and looked unhygienic. I note the establishment is closing on 12th June, deservedly so.

Upset with the service at this Starbucks. After being told rudely my requested drink wasn’t stocked in this Starbucks, I ordered another which they had also run out of (again told rudely about this). After changing my order again, which we’d paid and it had arrived it was completely the wrong drink. This has happened multiple times to me in this Starbucks. Any one of these things would have been fine on their own, all together highlights how much of a shambles this place is!

We came here for breakfast and were impressed by the fast service given that the place was quite busy. The Marmite and cheese paninis were nice and the coffee was to the usual Starbucks standard.

Took 13 minutes to get a drive through single Latte and I was the fifth vehicle in the queue - when I got to the checkout I was asked again what my order was! I could have taken 4 x the money in half the time on my own!

Went in for a coffee with my husband . The staff are very pleasant but the whole place is in dire need of a good clean and revamp . Tables were uncleaned . The soft seating is in need of a good clean . All in all very dirty . This is not what is expected of Starbucks .

Convenient when driving into Shrewsbury is all that can really be said about this Starbucks. It's right behind a garage, so useful if you need to fill up the car as well as yourself. The tables and chairs were clean enough but the whole decor gives the appearance of needing a revamp.

One of a number of outlets on the service area driving into Shrewsbury, this Starbucks offers the usual drinks and food, nothing out of the ordinary. However, it is Covid safe as there is a marked one way system, hand sanitiser is available, the tables are socially distanced (ther is also outside seating() and masks must be, and are, worn.

Located behind the tills in Sainsbury's, makes this Starbucks not the most relaxing of coffee establishments. You are able to see, and listen, to the tills and people shopping. Which perhaps might be entertaining, but cheapens the place. It feels more like a creche, for what seems often to be men blocking the two seater tables, whilst one would presume, their partners do the shopping? The seating is rather haphazard and somewhat tired. The side entrance is often used as a cut through for people coming out of Sainsbury's. It needs separating somehow. The coffee is still fine, and better than Costa. Of course the latte art will depend on the staff member, who all seemed perfectly friendly. Overall it's just average and a poor example of a Starbucks mostly due to the surroundings rather than the product available.

We often travel this road and this Starbucks is a handy place to stop as there's a petrol station next door. Food is the usual Starbucks fare. Unfortunately it's not very clean. The sofa and chair covers are stained and absolutely filthy, and the tables are often uncleared and unwiped. An overall feeling of stickiness and grubbiness!

Would not recommend coming to this place the place is under new management and wouldnt recommend you anyone the place is going down hill

Stopped off at the Starbucks on Hereford Road on the outskirts of Shrewsbury to use the facilities and grab a coffee. Nice new Starbucks, serving good coffee with a Ham & Cheese Gluten Free Panini by friendly Baristas. All clean and tidy on a Sunday morning for brunch. Good location, though could do with more parking spaces.

Just stopped off for a coffee and tea with a friend. Synopsis- dirty, tatty and poor customer service. Regarding the tea, a (plastic content) tea bag offered in a cold cup topped with hot (not boiling) water.

This Starbucks is within Sainsbury’s. Staff friendly and service was quick. Lots of good and drink choices. Would recommend

We visited for a quick snack lunch whilst out shopping, and as one expects the drinks and snack were as one would expect, and they were matched by fast efficient service.

This branch is set within Sainsbury’s in the Meole Brace Retail Park. In the area for a football match close by, it was the ideal spot for me to have a light lunch. Whilst the cafe is within the larger store, it has a separate entrance and for all intents and purposes is free standing. All the usual range is stocked and the staff were welcoming and efficient. Comfortable seating choices.

Shopping in Sainsburys supermarket and thought we were walking into their cafe, not a coffe house franchise. The seating area was unattractive and the choice of breakfast items simply awful. You have to select an extremely unappetizing looking bacon roll or bacon and egg muffin, for example, from the chilled display, take it to the service counter and they put it to death in the microwave. Flavourless and comes at an extraordinarily high price. Didn't risk the coffee or any drinks. Won't be drawn to this chain again.

The new blonde coffee roast is packed with bold strong coffee I ordered a vanilla latte then topped it off with a good sprinkle of nutmeg Wow so lush

I went in to collect a takeaway iced cappuccino which was undrinkable. The place is shabby too. Staff were quite helpful but I won't be calling again.

Looking for somewhere for breakfast at 8-15 and only Starbucks open. We had bacon fill and breakfast roll with coffee and chai latte. Rolls were surprisingly very good. Plenty of filling and very fresh bread. Really enjoyed

In these competitive times it’s all about ‘customer service’ So when I asked for my ham and cheese brioche bun to be slightly warmed don’t respond “no” nor should you provide attitude when your customer explains that they know it’s not normal but it’s just how you like it. My advice if you travel extensively and know the difference between a good customer outcome and a totally hacked off morning is to avoid avoid this Starbucks! There’s a perfect lovely one within half a mile where the answer to the previous request is “ of course you can ” Which is the normal way the majority of Starbucks staff treat their customers. So Starbucks Hereford Rd you are a very poor example of what I expect from my preferred provider of morning coffee. Visit one of the four other Starbucks local to you for some staff training and see how the professionals do it.

On signing up with the loyalty card which I used to pay for the drinks. On receiving my change I noticed there was an error. On bringing this to the attention of the barista they stated there was no error. When asked to see the transaction receipt they said they were unable to get one. I requested to speak to the manager who stated it would be unlikely that an error was made due to the electronic systems in place. After a brief discussion the manager came over with a free drink voucher however this did not meet the error in value. Please check your change and loyalty card before leaving the ordering desk.

Not been for some time, but needed a sit down before shopping. I hadn't realised how dark it was around the till area. Needs to be brighter and more welcoming. Young lady was very pleasant and helpful taking the order. Enjoyed coffee and mocha between us, plus a lovely fruit toast (their version of a toasted teacake).It was very busy and nobody during our time seemed to be coming out clearing the tables. Obviously it had been done at some time that morning, but used things on tables don't make for an enjoyable visit.Being in Sainsburys it was very noisy, crowded, but fortunately not a queue at the time we arrived. Not really the relaxing venue I needed at that time. Other coffee outlets available in the vicinity !

Live in the area.came for a catch up to be greeted by miserable staff. 3 members of staff on and the one lad was chirpy his name was zak but the lady behind the counter was miserable and unhelpful. Tea was ok. Not great for Sainsbury's or other Starbucks. Needs looking at.

Visited here on a returning journey from Barmouth to have a drink. There was one member of staff sat eating whilst the other two made sniggers and shared private jokes with each other. We were not greeted for the whole duration before ordering. After deciding what to order the member of staff behind the til was still continuing to share private jokes. It made me and my partner feel extremely uncomfortable. The drink itself came out in decent time, however hardly tasted like the drink advertised. Terrible service all round and extremely disappointed.

Decided to go to Starbucks, being a recognised chain, whilst visiting Shrewsbury. However on my second visit within 2 days the price of the same drink had increased by 40 pence. When I questioned this with the barista they informed me this was the price, which was different than the price I have been charged at Starbucks in the past. Although not very busy the tables were not cleared and cleaned, very disappointing not and not to a good standard, very poor hygiene around the tables and chairs.

Yes nice coffee but very slow to serve and a long wait. Also seating area not cleaned full of mess and generally a very cold place seating is by door ways and need more heating more attention to tables. Possibly more staff

This is the worst Starbucks I have ever visited. Located in Sainsbury’s store at Meole Brace retail park, it is a very poor example of the franchise. The staff are too intent in talking amongst themselves and attempts at typical Starbucks customer service is obviously forced. The seating and tables are very worn and dirty and, if Starbucks were to visit, they would be horrified.

Wow try this it’s lush topped with nutmeg and cinnamon makes you feel very Christmassy only down side is seating by door way very draughty

Not very present, walked in got a hot chocolate and it had to much powder. The staff were not nice..

Enjoyed the coffee and the flapjack. Pleasant surrounding. Staff friendly handy just to call in whilst shopping at the retail park.

Possibly the worst and most disorganised I have ever visited Some other customers waited 15 mins And the place was hardly busy Instead of paying to avoid taxes start staffing your restaurants properly and train staff

Amazing food good staff nice drinks hygienic and very beautiful place to go when you are hungry. I loved it!

Waited at counter for order to be taken even though no queue. Order taken without any words spoken from the member of staff. Then sat at table for our name to be shouted and we had then to go back to the counter to collect drinks and food. Nothing great about drinks or food. Very average. Place was dirty and in need of a clean.

Stopped for a quick breakfast and felt I had to post a review. Have never commented on a Starbucks (or similar) before as they're usually all much of a muchness but wanted to just recognise the friendly and personable service we had from the 2 girls this morning (Monday). Helpful and efficient and nothing too much trouble. Well done and keep it up!

Did not know what lemon tea was . Lady in glasses too busy to look after me and i was the only customer there,i wonder why ? Not polite , no breakfast tea .only earl grey .crap!

Stopped en route to Wales. Most tables had not been cleared. Staff repeated every part of order several times and yet still got it wrong. Shouted at us when the order was ready - in dribs and drabs. (Do they hear anything with those earphones on?). One drink given in a take away cup even though we were eating in. Toilet clean but the floor was littered. Not what I expect from a Starbucks.

This is in such a good location and ideal for a quick bite to eat and drink after shopping. I've used it a few times to get the children to walk around Sainsbury's nicely (hey bribery doesn't hurt sometimes!) and the staff are always friendly and informative. Cakes are yummy too.

We were on a road trip and I needed a caffeine and comfort break. I have my own ceramic travel mug but it had been used already. They washed it for me! Great coffee and lovely shortbread too

Although the cafe was half full there were no clean tables when I got there mid-Monday morning and there was plenty of litter on the floor. There didn't seem to be enough staff to keep the place acceptably clean while serving the drive-thru and sit-in customers.

Been here many times since it opened and just noticed it has a review page on TripAdvisor. Staff are always friendly and welcoming at this venue. Enjoy the snacks cakes coffee etc. Being in a Sainsburys it is always busy. Sometimes a queue, usually quite noisy being in the store. At busy times the empties are not cleared so finding a clean, let alone empty table is a struggle. Usually the same with most of the big popular coffee shop chains. I wish they would all employ more staff so some could be on permanent table cleaning duties.

Just a quick cup of tea whilst waiting for my daughter who was completing her NCS at the near by football stadium. Staff incredibly friendly and it was clean and tidy. What more could you need?

I stopped on the M40 for a coffee and planned the rest of my route back to Wales. I worked out that I'd traffic was bad I could stop at Telford or if it was good I had until 8pm and could stop here which suited my journey better. I got here at 8 minutes to 8, just in time I thought. But no, despite a family of 3 going in just ahead of me I was told they were closed and the doors was locked in my face. There was no sorry or even you can get a coffee at the fuel station next door. If you advertise you are open until 8 you should be open until 8 even if they tell you it will have to be a take away. I was two thirds of my way though a 6 hour drive and I needed an extra strong coffee to get me through the rest my journey and was feeling rather tired. Customer service should come before wanting to get home early, not good enough for a company of Starbucks stature.

Good coffee, terrible mugs , food ok usual coffee shop fare , pleasant staff , need to drink in takeaway cups ! Smoking area outside based in sainsburys .

This place was filthy, no cleaning checklist in the toilets, no toilet paper, food and litter all over the floor, dirty tables, cups not cleared away and service that was so slow as to be non-existent. We had to go back and re-order 3 times!

Popped in with my husband today for a coffee and cake. It's a busy Starbucks and the queue was big but he served us quickly. Lewis made our drinks, he was very nice and funny, he cheered up my dull Sunday morning! The cakes were nice too, if a little naughty!

Staff are really friendly and helpful in this branch when I'm asking for them to check it's a vegan option. Always good to be able to use the drive thru when it's busy.

Stopped here on way back from a holiday in North Wales. Ordering was a bit mish mash and nobody knew what they were doing. Got coffees ok eventually. Ordered two breakfast rolls. So noisy in there you can't hear the food being called. These were pretty mediocre fast food breakfast rolls.Long queue for the 3 toilets that they have. Then whilst people are queuing they decide to clean and replenish toilet rolls making the queue longer. Senseless.The whole service area could do with a block of toilets.

We stopped in at the Hereford Road Starbucks on our return trip from Wales. We had decided that this would be our last try at Starbucks as the previous 2 attempts had gone wrong. It proved a worthwhile stop. The hot chocolate was perfectly made this time, and the staff really seemed concerned to restore the company's reputation in our eyes. The service then was friendly, the drinks carefully made, and the shop clean and welcoming. So Starbucks is once again on our stop in list. Well done Debbie J especially for her caring and professional customer service.