Starbucks Drive Thru Weymouth in West Dorset

Last year, the workers at this branch kept making one of my drinks wrong. This happened around 3 times. The photo of the drink was brown as it was chocolate flavoured but I got given a white drink that tasted like nothing. I gave them the drink back and told them that it was wrong and they proceeded to gaslight me and tell me that they had made it right. I then stopped going there until a few weeks ago when I ordered the same drink as back then and they gave me it wrong again. I gave it back AGAIN and then they told me that they had made it wrong. I appreciate the honesty but the service I received a few years ago has really put me off going back until now.

Very unprofessional service, left waiting and wondering what was happening with my order. Asked the women service and I just got a dumb look . Most disappointed.

Tried the Starbucks for the first time and enjoyed the festive drinks and cakes. Staff were nice and friendly.

Visited earlier and met a friend, long waits as only 2 staff on manning drive thru and business cafe. Also asked for oat milk and gave me semi Skimmed later realised checked receipt and upset tummy 🤔

Came in today, was quite quiet. Nice boy on till, polite and attentive, however i was not asked my name whilst ordering. Assumed it was because it was quiet. Waited for my drink, customers behind me were getting their drinks before me. The drink i ordered was then mumbled, i took what i had thought was my drink and sat down. My boyfriend had finished his drink by the time i sat down. Then had realised there was no syrup in the drink and it had someone else’s name on. Went back up immediately to return it - my mistake! Rudely, Jess took the drink back and i explained what had happened and apologised. She then made me feel embarrassed as she said that my name wasn’t the name on the cup and that i have to wait for my name to be called. I hadn’t gave my name as i wasn’t asked- considering it was quiet when i ordered! I told her this. Jess had then said it was my problem to tell the person on till my name without them having to ask. Being a barista myself, i understand the stress however it’s an easy mistake and i was polite and apologised! There was no excuse to be rude. I was left feeling upset and disrespected.

If you fancy a quick coffee DONT GO HERE you'll never get served. Waited 20 minutes at the front of the queue. Not a word from anyone who was "working there" just plain rude in my opinion. The 12 people in the queue behind me some started to leave too very very poor show Starbucks

Staff member was very rude at the drive through when we were ordering our drinks and saying “oh my god” and the huffing, this was very unprofessional along with our order being made wrong despite repeating this multiple times. Coffee was nice though :)

Ran out of all the vegitarian options which was pants considering the drive . Should maybe consider upping there order of stock for the holidays ?

They never listen to the customers, they never seem to get the drinks correct, never going there again!!

Everytime I go they just can’t seem to get drinks right. From being too hot, to too cold and also scrimping on Syrups and eggnog for seasonal drinks or getting orders completely wrong…it’s not hard to give the customer what they pay for. At the end of the day in this economic climate Starbucks isn’t cheap and is a treat. When you bring it to the attention of the staff you get blasay comments of “give it here” or eye rolling, just very childish. Maybe if you don’t want to work in a customer service job you should get a different one.I will add that there is one amazing member of staff, the tall chap with the black hair. He’s amazing and also makes the drinks exactly how they should be. He’s a credit to the store, which unfortunately is run by children. Please Starbucks sort this store out!

Was hoping to sit down and have a relaxing coffee. Had to put a coat and hat on as the air conditioner was on cold. In October !!!

Just visited Weymouth Starbucks to treat my grandson. Ordered a flat white fit myself and a kid’s Chocolate. He took a drink of his chocolate and burnt his mouth. The server had put the wrong drink into the small chocolate cup. Spent 15mins calming him down. Please get your staff to check so this doesn’t happen again . Fuming 😡

On thursday 7th October. Me and my hubby walked in at 6.58 yes we was that customer right at the end of the day!! The young girl and boy working there was really polite and helpful and served us with a smile. Great service and great drinks! Would definitely recommend.

Fast and friendly service, had a pumpkin frap which I made vegan because I’m lactose intolerant and had a plant based pumpkin spiced cookie. No complaints

Walked in at 708pm 7/10/21 after a long shift, waiting to get served as they was all ready 2 other people there getting coffee, a girl came out the back and said they were closed so I had to walk out. While getting back in the car I noticed that the 2 people getting served looked like they were mates as they were fooling around in the shop getting their drinks and cakes, while I had to go empty handed to Burger King…. Not happy

Went to the drive through at Starbucks, Weymouth today and my husband and I had a bacon bap each and a hot chocolate, were horrified when the bill was £14.30, wouldn't mind but the bacon was wafer thin and all fat and the bap was falling apart like it had been frozen. Won't be going back, McDonald's next time!!

The service has always been lovely with kind and Freud my staff. However the coffee is not up to standard and often I am given the wrong drink. Tastes bad, never hot enough, fully dissatisfied

Was greeted by very helpful staff who had no issue accommodating to my dietary needs (due to the many vegan choices to choose from which the staff had good understanding of their products!) Quick service and nothing to fault, will be returning :)

Had a really good visit the other day! Service from Alfie and his team was really good and they even helped me decide on the drink I wanted when I wasn’t sure. Will visit again.

I visited on a whim in need of a coffee fix after a long bike ride, the staff were very welcoming, double checked my order with me to make sure everything was correct, even offered to re-make my drink for me when I spilled a...

Visited here back in February 2020 and it was the worst Starbucks experience I’ve ever endured. However came back in December and all I can say is something has definitely changed. My recent visit I was served by a young lady called Ella or Ellie...

Lovely and friendly staff!! I’ve visited a few Starbucks around the country and by far the best, would definitely visit again!

Thought I might get a decent coffee take away. Unfortunately the coffee was tasteless (Americano with milk), and lifting the lid to let it cool down there was a dead fly floating in it. I guess they leave the milk with the lid off and...

I have visited numerous times and this young team look after me so well. They are prompt and always manage to put a smile on my face. Alfie, Tobias and Josh in particular go above and beyond to help. Thanks to all the staff. Keep...

stopped with my son to get a coffee, friendly service, to the point that on paying the young lad noticed that he was NHS staff he offered 10% discount which we were not aware of very happy

After many trips going to this place I didn’t ever expect to be told to “f*** off” for not asking for my iced drink loud enough. Was given a hot drink which I did not ask for and kindly asked to change it to iced...

So. I ordered 2 drinks from the drive through. I handed them an empty and they said they couldnt take it. They had no problem throwing it at my car though. This guy needs to be sacked. Get a grip of your staff.

Maybe another disappointing visit to star bucks drive thru in weymouth.the staff can't make coffee very well and are super slow. Today the website said drive thru was open and as we arrived the drive thru was sectioned off and the staff sat on the...

Excellent service with very friendly staff. Very accommodating, perfect setting for a catch up with friends.

Friendly staff did everything to help me choose the right drink. Have been here a few nights in a row and it’s great.