Starbucks Coffee in Guildford

There is one particular older woman who works here who is incredibly rude and dismissive. I ordered babychinos for my 1 and 3 year old and they arrived with little to no milk/foam in them. My son was upset as he looks forward to his drink with me so I very politely asked for some more in his drink. The lady turned around and said 'No, company policy, that's why they're free'. I was and still am really upset and annoyed by her reaction - hes 3! Especially as a regular weekly customer in there and they know me. That woman needs to go, by the looks of the other reviews other people feel the same way. Completely unnecessary attitude problem and just plain rude.

I’ve been to this Starbucks 3 times now and all 3 times the service from the staff has been diabolical. I always give places a chance but I won’t be coming back to this branch anymore. The staff all 3 times have been very rude to not only myself but to my partner. Not only are they rude when taking your orders, they’re rude when they hand you the order. All 3 times, the staff have been different members of staff too, which makes it worse.

It's a Starbuck nothing special

Over roasted coffee. Taste bitter, almost probably okay for those drink with loads of sugar.

Ella best in world when coffee come it hot when it made at ella Starbucks it hot nice ella worker towards ella nicolaou

Horrible items delivered, toastie was rock hard and Frappe was all ice and undrinkable

Awful service from Diana - I think that was her name - oldish lady - put me off buying coffee from this branch ever again. Miserable and unnecessary comments by her, she clearly enjoys telling her customers off for the most stupid reasons, as many previous comments suggest.

Very lacklustre attitude from staff. They did it because the coffee bean smells terribly? This is probably one of the worst Starbucks in terms of customer service. The manager of this store should be replaced. We don’t owe you a living. Explain why the Starbucks share had tanked big time since the start of the year. Suggest the CEO put on a Mission Impossible mask and check it out himself!

Miserable two serving behind the counter, no smiles, no please or thanks, moaning about customers -awesome

Coffee not secure in paper sack. Lid came off so coffee spilled everywhere

Freezing cold food, hour and 15 minutes late. So unhappy and will not be using Just Eat again.

Thank you Angela. You were kind, courteous and professional. Just what I needed before starting a very busy shift at work. #bemorelikeAngela

Had two hot chocolates with oat milk Opened the to go cup and there was spoilt milk inside both my parter was sick for days Not impressed really you would see this with normal milk, so makes me wonder how old the oat milk was that they used

Ordered a coffee & a brownie from the employee named Jasmine. Waited for 10 mins for the coffee which was fine but was not given the brownie. Mentioned that I was still waiting for a brownie to staff member Jasmine, to which she replied, "Its coming, please be patient." I mentioned that I would take it cold as I presumed they were heating it up or someting to which she replied, "Oh we don't heat them up". At which point I waited and watched her make two more coffees before simply grabbing my brownie out of the cupboard. Why wasn't my brownie just given to me with my coffee? Additionally I watched the customer in before me order one and receive one right way.

Always dirty place, when asking for cleaning up the table because there was no clean tables, it took 10 mins for one member of stuff to tidy up a table, taking one cup away at the time. Neeed to clean up my table because it would take ages otherwise. I don't come when I have other choice. The floor looks like was never cleaned

Place was clean, service was quick, Jasmine and Dianna were friendly and happy to have a quick chat. Overall, a good experience

Rude old moody lady serving. I let my baby sit on the empty bar table by the window, she shouted over to me 'can you get your baby off there please, people eat off there'. My baby sitting there is no different from someone resting their arms there, and he is much cleaner than a lot of the trade workers that go in there too! Made me feel uncomfortable and embarrassed. Wish I had been brave enough to confront her. The place is always a mess, there is always plenty of staff that don't seem to be rushing to tidy up. As a regular customer, I feel like I do not want to return in case the same rude lady is serving.

jasmine Behind the till was very welcoming and provided great service it was much appreciated

The only good thing going for the store was the food. The tables were dirty, there was food all over them and on the chairs. We paid for a croissant but had to ask for it after having paid for it, plus the cappuccino that wes ordered was left on the side without telling us it was there. Food that should have been kept refrigerated, such as a chicken caesar wrap, was left for sale on top of the cake counter. There were 4 members of staff and not one was clearing up. I wouldn't recommend at all.

Ridiculously slow and rude two older ladies working alone.

Service really depends on who's there

on the way back after leaving the shop i spilled my drink on the floor. i returned to get another one and employee john refused to let me pay. i owe him my life

Love the staff they obviously love their jobs

Delivery time was extended twice

Found the staff incredibly rude! Counters seem disorganised and general just badly kept up.

Everything perfect but my main item (my coffee!) was missing. Unsure if this is down to restaurant or delivery driver. But was dissapointed as was really looking forward to the coffee the most.

The drinks arrived and the bag was wet and the coffee had spilled in places the driver was not very nice and yes I have taken pictures

my family went here, a guy called james who is a barista was very rude. there was something wrong with the card machine and he went to his co worker and complained to her right while serving us! this happened not only 2 minutes ago i’m absolutely appalled and not too sure where i can complain.

It's a Starbucks in a Sainsbury's so you know what you are getting. Staff were friendly and polite. Dropped a couple of stars because it's chilly and could do with a decent clean.

Brilliant service by Harry, best coffee i’ve had and so kind! xx

Visited Starbucks Burpham today. Served by Harry, very friendly & helpful. Lovely coffee. Will be back!

I've been a few times with my daughter and have been shocked by how rude the two older woman are. However it has all been redeemed today I was first served with Harry who I don't think works the weekday mornings. He was lovely and gave us a taster of the Christmas drinks and provided a great conversation.

Wonderful festive greeting from Harry. Excellent service (with a smile). Superb recommendation for coffee choice and amazing coffee produced by James (Also with a smile). A great experience at Starbucks Burpham Sainsburys 👍😊

None of the items arrived. I received message stating delivered but it must have gone to wrong address

Cakes were so delicious and the hot drinks were great. Good for the pick me up that was needed

I am a regular of this Starbucks and couldn't recommend it enough. The staff are so personable and lovely. I pop by every few days and they always know my order and have it prepared for me very quickly. Always kept clean and tidy and the drinks are delicious.

The pastries were stale and the storage baps were cold and dry.

Happy with my food and frapp, but no straw was provided :(

To the ladies at Starbucks Burpham - Exemplary service - could not fault. Diana (blonde hair lady) Makes each coffee to perfection- you can see how much care goes into each cup- matches her personatly, along with table service when quiet, and will ensure you are 100% happy- served with a smile, and positive upbeat attitude. Angela- always beaming will take time to along with Diana to listen to customers needs & woes - and will look after them when they are having a bad day, she cares for each and every individual - served with a good laugh & coffee. All above and beyond for £10.80 per hour- I have asked them if they can come and work for me. Both an assest to Starbucks.

My Latte at Starbucks is part of my morning routine :-) the staff are friendly and professional. Also make me have a nice smile in the morning! Thank you

They didn't put in a straw.. again. And put cream on it when I specifically asked them not to.

They didn't put a straw in for my drink. This isn't the first time, more like the 6th time they've done this. How am I supposed to drink it??? So frustrating

Not a drive through as described.

Every time we order from here the coffee is really bad they staff here don’t read the tickets properly and need to be trained again on how to make coffee.

Starbucks just don't give a buck anymore. Overpriced, over roasted coffee.

Driver lazy wouldn't use intercorn so made a disbaled person come downstairs

It was morning of 20th of September, one lady and one young girl served us. Especially the lady is always cold and no warm customer service. I’ve never seen her smile. And if you have a special request good luck to you. We’ve always been getting our coffee from here, and we always get the same impression from her, but this morning I finally wanted to write a review. I ve worked in the hospitality business in the past, and this is definitely not the way you treat your customers.

Had all the range of the new autumn cup great staff very helpful and friendly

This store’s gone massively downhill! At 1pm the store was decently busy but I skipped the queue and ordered in the app. The drinks took 20mins to be made and one was only half full! The place is a total mess with three staff struggling behind the bar not working efficiently as trained (I used to work for Starbucks so I know). Where’s the manager!? It’s the busiest day of the week in this store! Absolutely shambles! Also, where’s all the outdoor furniture gone? There used to be 8 tables with almost 4 chairs each. Now there’s only 4? Complete joke, just don’t bother!

Was very last and turned up in a mess I want a refund please

Been going to this Starbucks since winter, great interior, well made coffees & very friendly staff they always greet u with a smile, if you’re around the area this is the place to get a coffee

Had a really great experience today. Thank you Josh!

Gets my order wrong every time and I work at the Sainsburys 🤦🏻‍♀️

Drink had fallen over in the bag, so was just a pile of goo when received (there was about two inches worth of drink left). Order wasn't complete. Just an overall disappointing, and very expensive (for nothing) experience.

Quick and efficient service from friendly staff. Both the coffee and toasted sandwich were delicious. A good place to visit before or after shopping, or in my case to be left waiting whilst others shop in the Sainsbury's store

Sainsbury Burpham Starbucks is a great place to have some break after you finish your shopping or even meeting friends. Great variety of sandwiches and Panini, Great Coffee, clean place.

The coffee was nice an hot service was good 👍

Always quick service and friendly staff. Unfortunately often out of some of the different reusable cups/keyrings with no sign of getting them back in. I had to go into town for the new pink one.

Got my unusual drink order correct on the first attempt in this store (Burpham). A+

Always fast, friendly and helpful staff when I've been here.

Thank you guys ,you were so brilliant. Well done for a great service 👏 👍

Small for the size of the store in which it is situated.

I asked for them to put tape over the cups so it doesnt spill on the way. they put tape on the bag not the cups and it spilled on the way!

Very nice but very dirty floor under table

Far too many large chunks of under blended ice in our Frappuccinos

They were short staffed and the one batista was totally rocking it. Great location so you can do your shopping and get a coffee. The drink was done perfect and the staff was great and friendly even with cranky customers.

I asked for ketchup in the roll and didnt get it even thought it was written on the bag. I was at work so it could of done with it as I didnt have any, a bit dry without the ketcup

Everything spilled - wrong lids

drink lids were not properly attached. no tape on the top to cover the hole. Drinks arrived over half spilled in the bag.

Not the best place to be in very busy and lots of dirty mugs left around. the drink was good but that was all

This place is always friendly. Great to have it inside Sainsbury's

Freshly made and hot every time

One of the best cappuccino pours by Emily, that made up for the slightly depressing store interior.

Best customer service ever! So so helpful and polite. Thank you! 💛

Lovely little shop and very friendly staff Brilliant service

MY FOOD WASNT DELIVERED AT ALL.. checked CCTV cameras & the driver just loitered around outside when the message clearly stated to ‘come into reception’ & then he drove off after 5 minutes

Again only one inch of venti coffee left in cup and food items soggy from coffee spillage. Shall not be using Just Eat again for breakfast with coffee as inedible on arrival.

Good coffee, service and muffins!

Friendly staff but, unfortunately, they don't always succeed in getting your order right. Good coffee though!

Great friendly service and delicious Coffee ☕

Never came, plus they take soooo long to prepare them…

So delicious!! For once it hadn’t spilt and was nice and hot. Thank you ☺️

Friendly staff and one of my favourite place to stop for a coffee

This would be a great place if they sacked the older blonde woman. She is incredibly rude, unhelpful and clearly should not be working in a customer facing role. She also doesn't know the menue. We actually left abandoning our order due to her rude, unhelpful nature. Will not visit here again. Well done for losing 2 regular customers.

Just great coffee and breakfast buns.

The drink was practically empty when it arrived

No stickers on the top of the coffee so it split everywhere

I ordered a venti cappuccino half my cup was empty. Not what you expect when paying over £4 for a coffee

Nice to get back to a busy coffee shop! Lovely latte as usual.

super fast delivery and drinks were lovely.

My Starbucks was delivered without my drink!

Went to Starbucks at Burpham Sainsbury today. Sour faced older woman serving (I am not young). I asked for ordinary coffee ..she laughed at me. So then I said filter coffee (was on list). He response No! Haven't got any ..so opted for Americano on her recommendation. The coffee was disgustingly bitter and undrinkable. I paid £2.25 for a slice of lemon cake which was dry and hardly any taste of lemon. I ate it because I was hungry ..but won't be going back for another Starbucks experience.

Been here for years and it's a very handy place to have a drink. However, it's looking worn and tired now and needs a good deep clean on the floor, counters and tables and chairs.

Bit small and pokey and only a few tables outside

Struggled to understand each other through masks

Very quick and simple service i never have had to wait long here. Its located inside the sainsbury's

Aggressively barked at by the staff telling me to stand on the socially distanced covid spot, stand behind the line, etc. I have a pram so obviously take up more space and we’ve been doing this for 18 months now; perhaps a bit of common sense required? Most tables closed, some dirty, not enough places to sit outside. Frappuccino was ok.

Good coffee, nice sandwich and good service in clean environment.

Nice coffee but a bit slow in preparation. To be fair, their needed to be more staff which the team there probably cannot influence.

Twice I’ve ordered a twice never got what I’ve asked for missing all items