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3.3

Based on 959 opinions finded in 4 websites

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Nº 419 in 538 in St. Helens

Nº 66 of 81 Other cuisines in St. Helens

CUSTOMERS TALK ABOUT DISHES WITH..coffeecakechocolatepay

comment_iconOpinions

As a regular Starbucks lover..my one and only coffee in the morning is a blonde caramel latte..as a Chef it's definitely my booster for the day..the whole team are absolutely awesome, friendly, polite, their customer service is spot on..Honestly get your hands on a blonde caramel latte..it's the way forward.. Thank you team for your outstanding customer service

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Jason B . 2024-10-27

MORE AT Google

Love a cheeky Starbucks. They have such versatile coffees and drinks. Can't comment on atmosphere though as we always visit as a drive through.

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Louise Hanley . 2024-10-23

MORE AT Google

Just called in to grab a coffee to go. Enjoyed a flat white cheers. Car park was busy but store was quiet, served quickly, staff were great. Everything looked pretty clean. Probably the smallest gents bathroom I've ever seen.

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Steve . 2024-10-20

MORE AT Google

Soooooooooooooooooooo expensive!!!! Wtaf is going on with £4+ for a coffee.

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Jason Chilts . 2024-10-19

MORE AT Google

Nice staff, and for a chain coffee venue it doesn't feel it. This branch has a personal touch about it.

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Mark Berry . 2024-10-18

MORE AT Google

£100 fine for using their carkpark for 1hr 50 mins, whilst I was in their store. Fining their own customers for bringing them business isnt the most intelligent business practice. Will simply avoid going forward.

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Alexander Petricca . 2024-09-22

MORE AT Google

The wooden fence is a good place to lock and park your pushbike

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Ryelea . 2024-09-20

MORE AT Google

Coffee was excellent. £100 parking fine, not so much. No warnings. If you stay over an hour you get done. Apparently they are photographing you entering and exiting in your car.

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Morven . 2024-08-29

MORE AT TripAdvisor

Staff are great never eaten there only go for the coffee ☕️

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J Mac . 2024-08-27

MORE AT Google

Got fined £100 in the car park you only get an hour. Disgraceful.

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Ken Fairhurst - KFL200 . 2024-08-23

MORE AT Google

Don't know as I haven't been !!!! Atmosphere was dead, as I was in the Cemetery nearby. Still don't know as still never been in, so please stop asking for reviews on STARBUCKS when I visit my wifes gravels it is atleast 200 metres away from STARBUCKS and is an invasion of my privacy!!!!!!!

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Bob Eccles . 2024-07-25

MORE AT Google

coffee was half empty has spilled out

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Craig . 2024-07-24

MORE AT Just Eat

gave me a round lid for an iced latte :(

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halle kerley . 2024-07-06

MORE AT Google

The guy who delivered the order was great and did exactly as I asked with regard to dropping the food off.

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Aidan . 2024-06-29

MORE AT Just Eat

Our order took over an hour to arrive and it was only 2 drinks, when it arrived the driver dropped our drinks on the floor and just picked them up with no apology or any kind of way to make it up to us, the cups where cracked and our drinks where only 3/4 full so a lot of them was missing and spilt all over the floor, I find this unacceptable in both parts with taking over an hour to arrive and horrible delivery, I demand a full refund as I order from here quite a lot and this is never an issue!

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Maddie . 2024-06-23

MORE AT Just Eat

Not bad, its pretty much like every Starbucks.

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Stephen Bantock . 2024-06-10

MORE AT Google

Nice place to stop and the coffee is lovely but this place is super pricey. To be honest this place is extortionately priced. Over £4 for a coffee and the sandwiches, toasties are so expensive its no wonder they have full fridges at the end of every day

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lee mccluskey . 2024-06-10

MORE AT Google

Very friendly staff and really nice atmosphere 👌

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andrew thorpe . 2024-06-06

MORE AT Google

GOOD FOOD, LOVELY STAFF XXXX ❤️

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Wendy Smith . 2024-06-06

MORE AT Google

I've only ever been to the drive-through. Today, we sat inside. It wasn't that busy, the staff were friendly.

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Sarah Gwilliam . 2024-06-05

MORE AT Google

Nice space for a cup of coffee and a break

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chris J . 2024-05-25

MORE AT Google

Me and my friend both felt sick after coffee and biscuits

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Tracey Ellis . 2024-04-13

MORE AT Google

I asked for the pouring cream separate from the drink because it becomes too creamy. I have just spent £6 on a drink that I now can't drink. It was a simple instruction and its ruined my drink.

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Jane . 2024-03-24

MORE AT Just Eat

Fab, really clean, tidy, drinks made as requested, lovely ambience

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Gill Rowlands . 2024-03-11

MORE AT Google

Nearly £8 for a decaf americano and cappuccino. I think that’s outrageously expensive and found both drinks pretty undrinkable too!

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kateynorth . 2024-03-01

MORE AT TripAdvisor

It's a 🌟 bucks,,,, The staff here make the difference 👍

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colin maddox . 2024-02-14

MORE AT Google

The premises is nice, always clean and always tidy but the service is usually quite slow, not particularly friendly and there’s been a few errors in orders. I ordered a hot chocolate and ended up with a coffee in the drive thru once Also, was asked to leave one evening and hour earlier as they decided to close early, disrupted a meeting I was having.

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Dan Parr . 2024-02-11

MORE AT Google

Missing one of the drinks. Apart from that it’s ok. I’ll just get a refund for the drink.

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Sarah . 2024-02-10

MORE AT Just Eat

This Starbucks is good but could be better. The staff are friendly enough but some of them appear not to want to work there and I don't think that it helps the atmosphere. They do work hard though and if anyone actually goes out of their way to help, which is rare, I do tip them. Again, like most Starbucks the views are a road or a carpark of a Tesco. BB it that's no one's fault, just an observation. I do go to this one frequently and use the drive through as well as dining in because it's local to me. Again, toilets and floors need more attention, standard but input this down to staff not having time because of the drive through etc. Will continue to go there.

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Zack Sumner . 2024-01-31

MORE AT Google

I’ve called in here twice over the past two weeks and both times been told the dishwasher is broken so would have to serve in takeaway cups - no thanks. When I pay those prices and intend to stay there, I expect a proper cup. Beware the car park also - they have a time limit and you’ll get stung if you don’t keep your eye on the time, but on the basis that they want to serve you your coffee in a takeaway cup, at least you’ll be able to take your coffee with you if you’re about to overstay your welcome!!!

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Phil Lloyd . 2024-01-21

MORE AT TripAdvisor

Avoid at all costs. There is a 60 minute parking limit. There are signs but as you dont expect to pay to park when getting a coffee I never looked at them. Now have a £60 fine. As I am clearly not the first person to fall for this, you would expect the staff in Starbucks to at least let you know.

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JohnHowie . 2024-01-19

MORE AT TripAdvisor

Food is what it is, coffee tasty and service was good.

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Jacqui Regan . 2024-01-04

MORE AT Google

Always friendly staff here, and the place is clean as a whistle.

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Mike Bishop . 2023-12-26

MORE AT Google

Took far too long to get drinks. Drive through customers appear to be a priority. Staff looked a bit harassed

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Susan Ashton . 2023-12-24

MORE AT Google

Excellent lemon cake today, thank you

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Pavel Pávek . 2023-12-22

MORE AT Google

I met a friend at Starbucks mid afternoon, just for a coffee and a chat. I stayed for over an hour. l didn't see any parking payment machines, if I had l would have had a choice to pay or go elsewhere. I definitely didn't see a parking sign stating I will be charged for staying over an hour. I received a parking fine for parking on private land, totally outrageous. Please boycott going to Starbucks, I will never go there again. It was the most expensive coffee ever to my knowledge and the service wasn't even that great either.

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A B . 2023-12-16

MORE AT TripAdvisor

Coffee is good and the staff are pleasant enough but it's the 2nd time I've been now and the 2nd time I've had to clean my own table.

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Mark Loizou . 2023-12-04

MORE AT Google

Mind-blowing. I'm overwhelmed by this place.

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Liam Croft . 2023-11-23

MORE AT Google

Terrible if I could give it a zero I would

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Lynzi . 2023-11-12

MORE AT Just Eat

Ordered a caramel machiatto and it even says it on the label, but I got a plain latte

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Sonya . 2023-10-29

MORE AT Just Eat

Average and expensive food, disinterested staff and £60 parking fine for me AND friend for taking 40mins longer than the permitted 1 hr parking. Starbucks sets this place out as somewhere to eat and chat or catch up with some work and then fines you for staying over 1hr!! (I know that the parking is charged by ParkingEye but it's all under the control of Starbucks). They will say that there are signs telling you that there's a 1hr limit, but who looks at these or expects that when you're having a meal? Just look at the number of reviewers they have caught out. Like them, I will do my best to avoid any Starbucks in future!

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cwthompson001 . 2023-10-25

MORE AT TripAdvisor

Average and expensive food, disinterested staff and £60 parking fine for me AND friend for taking 40mins longer than the permitted 1 hr parking. Starbucks sets this place out as somewhere to eat and chat or catch up with some work and then fines you for staying over 1hr!! (I know that the parking is charged by ParkingEye but it's all under the control of Starbucks). They will say that there are signs telling you that there's a 1hr limit, but who looks at these or expects that when you're having a meal? Just look at the number of reviewers they have caught out. Like them, I will do my best to avoid any Starbucks in future!

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Bill Thompson . 2023-10-25

MORE AT Google

Nice atmosphere at the lowery costa

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John Phillips . 2023-09-21

MORE AT Google

I have just been with a friend this morning for a coffee and fruit toast we was sitting in was given take out cups and the toast in a bag we said we are not take away then was told the dish washer was broken we was not happy at all we should have been told this before ordering has we don't like take out cups we would have gone somewhere else

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Sue Williams . 2023-09-20

MORE AT Google

nicer looking now that it's been done up. staff always nice whenever i go in. never seem to have everything in though. there is always something that they don't have

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Sarah Bate . 2023-08-31

MORE AT Google

Parking fine!!! Met friend for a catch up. It has cost me £60 if paid within 14 days. I WILL NOT be meeting here again.

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Alyson S . 2023-08-26

MORE AT TripAdvisor

Nasty policy when it comes to parking. The parking lot ought to have an automatic gate as it is so easy to park there without realising severe restrictions are in place. As for the coffee and the food, well I'll never enter Starbucks doors having gotten £100 fine for stopping off for a bite on my way to a funeral.

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Stay45228801373 . 2023-08-21

MORE AT TripAdvisor

Amazing place love coming here the staff r lovely

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Karinda Macleod . 2023-08-21

MORE AT Google

Dropped in for a coffee to meet some friends. Seems allegedly the landlord has a sign giving them the right to charge a £100 parking charge as I stayed over an hour. Really disappointing that Starbucks don’t warn their customers especially when selling them a second drink. Will not be using this Starbucks again.

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AllanSpain . 2023-08-21

MORE AT TripAdvisor

It has improved but not by much

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Andrew Gelhardt . 2023-08-12

MORE AT Google

Went to starbucks an hour before closing time after i had a long day in work, just for them to have closed early! chain stores should not be allowed to close early as there were 2 cars behind me also wanting a starbucks but it was closed. I’m there 2-3 times per week and i am appalled at them closing ealry

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Charlie Lowe . 2023-08-06

MORE AT Google

Ordered a soya flat white with a reusable cup didn’t ge a reusable cup discount i also asked if it could be topped up with hot water. NO, YOU WILL GET IT AS IT IS .. Tremendous customer service. Think this young lady name begins with N needs some training.

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Cw101271 . 2023-08-02

MORE AT TripAdvisor

Went to get myself a coffee but was unable to due to them not having any oat milk in stock. I don't understand how these places can run out of this stuff when it is so popular, but oh well. My daughter was happy with her frappe, and my tuna melt panini was nice.

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Helen Hill . 2023-07-28

MORE AT Google

Amazing service from gregg and kai

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Robert Garner . 2023-07-26

MORE AT Google

Got in for a Java chip takeaway. It was 90% ice ,5% coffee and 5% milk. It was so terrible that I couldn’t drink any after taking a couple of sips.

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WAQ Q . 2023-07-23

MORE AT Google

It was a very uncomfortable with the drinks being extremely bitter because too much coffee was added. Also it was quite watery as they added too much ice. Don’t come here. Please.

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Fayed . 2023-07-23

MORE AT Google

They never answer the phone! Why list a number if the staff don't answer!?

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Joe Waring . 2023-07-21

MORE AT Google

Always a friendly smile and welcome from the team .

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david mccartan . 2023-06-16

MORE AT Google

Today's visit was just for Coffee ☕ annnnd it was fahhhh-buuuu-lous 😁

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Marcel Crompton . 2023-06-06

MORE AT Google

Great, get anything you want. Food served very fast too. I really recommend this to everybody

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Muhammed Ali . 2023-06-06

MORE AT Google

Over £3 for a very small coffee. At least it tasted alright. Service not good. Four young people behind counter, all talking to each other. Customers waiting. No social etiquette at all, no manners. Poor.

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Barry Sutton . 2023-06-01

MORE AT Google

Waited to be served for 5 minutes without any sign of any staff. Waited a further 5 minutes for drink to be made. Staff rude, disinterested and incredibly slow.

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Colm M . 2023-05-28

MORE AT TripAdvisor

Always great vegan options for on the go. Staff always friendly

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Emma . 2023-05-23

MORE AT Google

Everytime I go after 9pm they stop serving iced frappes because they are cleaning

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Sophie D312 . 2023-05-20

MORE AT Google

Avoid this place. Went for a meeting and if you go over an hour then you get sent a fine in the post

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Gareth . 2023-05-17

MORE AT Google

Gets really busy at times , not the easiest place to get out of in rush hr traffic..

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alan burrows . 2023-05-09

MORE AT Google

Nice frendley place staff are very welcome and helpful..

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Donna Mitchell . 2023-05-09

MORE AT Google

The girl that served me here on 7/5/23 was incredibly rude, I asked if she could scan my app for the reward points to be told I was showing her the wrong thing ! I showed her the barcode bit on the scan and pay section, she rudely argued that I should show her the scan only part ! When i told her I always only use the one I showed she dismissed me in a very arrogant manner and told me imhad never done that !! Shenever asked if I wanted to use my rewards or pay for the drinks and simply used my rewards when i didnt want to. She should never be allowed to talk to customers in that way, awful experience.

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paul critchard . 2023-05-07

MORE AT Google

Had coffee and cake that was OK. However when a part of the order changed our server was rude and a bit tutty

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James Lowe . 2023-05-03

MORE AT Google

Jack does a great job at running this outlet i have to say all the staff are amazing every single individual person who works here its the best shop in the uk 🇬🇧 🙌 xxxxx

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Dawn . 2023-04-30

MORE AT Google

Went to get some lunch with a colleague. Ordered a panini to eat in. Very pleasant male staff member but no plate given. Not overly concerned as it was only a quick stop. Returned to counter on the way out to get a cake to take back to work. The girl behind the counter barked, what I now understand to be, 'Can I take a name for your order'. I thought she was in the middle of speaking to someone on her headphone at first as she didn't seem to be talking to me. She repeated herself and I said that I was sorry as I thought she was talking to someone else. She then just repeated the phrase a third time and I stated that I only wanted a cake. She was then unbelievably rude with the way she dealt with me. The cake was slammed into the bag and shoved across the counter. Unpleasant experience.

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stephquinney . 2023-04-27

MORE AT TripAdvisor

Have used this store in the past, but I realised why I don't use it that often. The coffee isn't that good.

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Robert Grayson . 2023-04-11

MORE AT Google

Nice little Starbucks if your riding along east lancs on you bike there is outdoor seating. Enjoy a coffee break here

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Lol Pro . 2023-03-31

MORE AT Google

Gorgeous coffees as ever. Staff were cheerful too, especially on an early shift!

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GL W . 2023-03-22

MORE AT Google

Starbucks is my favourite coffee shop, beware card only

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John Charnock . 2023-03-18

MORE AT Google

Very clean place staff lovely definitely go again

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Avril Donaldson . 2023-03-11

MORE AT Google

Went and parked on Starbucks thinking I could go in to get a coffee with a friend. Most expensive coffee of my life, got slapped with a £100 fine! It appears that Starbucks actually don't want customers, which is odd considering the number of tables and chairs in there. Avoid!!

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bexandtheowl . 2023-03-11

MORE AT TripAdvisor

Just came round drive thru Large caramel late with cream which they forgot and double expresso shot. The annoying thing is i have been short changed. Order came to £8.25 given £10 should have £1.75 change got given £1.05. Really need 0.70p that bad after spending alot money on reburshing the place. Utter joke. My 3 daughters under 5 yrs can do better maths and would given me the correct change.

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Richard Wray . 2023-03-09

MORE AT Google

Coffee. Looked, smelt, tasted and felt like it. Smooth brew.

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Matthew Twiss . 2023-03-09

MORE AT Google

Really disappointed to see that after a refurbishment that the doors were closed at 19:00 open for drive through only! Such a shame , looks like it would have been lovely to appreciate inside. Even worse when the signs next to the door say they close at 11 !

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Sthelens2884942729 . 2023-03-09

MORE AT TripAdvisor

Attended a business meeting here a few weeks or so ago. The other party picked up the tab. We were both fined for exceeding the 1 hour limit on the car park. A 1 hour limit on a car park where people meet to discuss business? Appealed and got nowhere. Disgusting and I will not use this, or any other Starbucks venues again for any business purposes.

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Michelle Lee . 2023-03-07

MORE AT Google

2 drinks and 2 bacon bun 20 quid... Cant do this everyday

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Rick (RR) . 2023-02-11

MORE AT Google

I met for a business meeting on 09.01. We bought drinks totalling £11.55 each and stayed 1 hour 43 mins. Staff were helpful but unfortunately the chain has decided to partner with parkingeye, who have promptly issued a £100 fine for staying over an hour. I have appealed but to have a chain that supports fining customers who use the premise is pretty shambolic. Needless to say I won’t be back and will use other coffee shops locally. I’m sure I won’t be missed and they won’t be arsed.

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markst1874 . 2023-01-18

MORE AT TripAdvisor

In need of new cups ,the cups we had were chipped ,marked etc considering the price of drinks a bit of tlc is needed (sat in )

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Sonya Taylor . 2023-01-13

MORE AT Google

Depending on what staff are on depends wether or not you can get a certain coffee and wether or not it taste nice.

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Ryan Hough . 2023-01-10

MORE AT Google

Barista had his hands full, making drinks for inside customers as well as drive through, so we waited quite a while for our drinks. Long enough for our food to be luke warm by the time they were ready. I'm sure it will improve

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David Peril . 2022-12-31

MORE AT Google

Nice staff, coffees are consistently good 👍

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Jomong Jomong . 2022-11-29

MORE AT Google

I ordered a gingerbread late for nearly 6pound and it tasted like tap water and smelled sewege. When I drove past the next Starbucks in ormskirk I pulled in to return it and they refused and said it wasn't from there shop. Starbucks has horrible customer service for the price they charge needless to say you have lost loyal customer over rude staff.

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Jay Mcc . 2022-11-27

MORE AT Google

Good clean Starbucks but unsure if the parking restrictions apply for Starbucks customers!

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Vivianne Carvalho . 2022-11-26

MORE AT Google

More of a drive thru than a sit in. Very cold and empty inside, was quite busy so there was a lot of dirty tables. I will re visit but definitely go drive thru rather than inside. Drinks and food where ok. More a novelty than a quality experience plus prices seem to keep going up.

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Phil Holland . 2022-11-19

MORE AT Google

Not the friendliest of places!! Had to move 3 times as the place was so cold! Door was being fixed and window open for Drive-thru so no matter where we sat we were frozen! I mentioned it to one of 2 girls on shift who didn’t respond at all. Literally not one word!!! The only friendly staff member was a lad who said he’d put the heating on for us when I said they should be providing blankets with each drink ordered! We would have been warmer if we’d taken a seat outside instead!!!! I will never visit this place again, over priced and bloody freezing!!!!!

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sallycZ3566MD . 2022-11-12

MORE AT TripAdvisor

I ordered the cakes which was fresh and nice, then had to wait 10 mins for my first drink, another 5 mins for the second drink and eventually 5 mins later the third drink come. The other halfs tea was just milk see the picture. Will not go to this place again, £21 bill.

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P6643IGstewartr . 2022-11-06

MORE AT TripAdvisor

If I could give zero stars I would. Went through the drive through were there was only 3 cars in front of me yet waited 13 minutes to get my coffees, as I approached the window no apologies regarding the waiting time and I politely asked if they were short staffed only to be rudely told….no just busy. Very poor service really. Considering the purchase was £13.90!! Not the first time either that this has happened. Should be a quicker service and staff trained in manners. Definitely won’t be returning.

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linziw35 . 2022-11-05

MORE AT TripAdvisor

The staff have not been trained properly it's a shame, they are running everywhere, they need to be given one job, I was in there 25 minutes waiting to be served, and then another 20 minutes for my coffee, there was no one in charge and the staff were trying to do five jobs, one person to make coffee, it's rediculass, after me waiting all that time I was told they had no clean cups so I would afto have take away ones, I'll never go in there again, and the same was said for all the customers that was waiting. Can't see it lasting long if you don't sort it you'll have no customers to serve.

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Marie Brereton . 2022-11-05

MORE AT Google

Need to get a batch of soya milk in please.

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Richard Fazakerley . 2022-10-28

MORE AT Google

Nice place with a Tesco , take some stuff from Tesco and coffee from Starbucks

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Muhammad Ishfaq . 2022-10-28

MORE AT Google

Coffee is good. Service is better. But you can only park for an hour. So if you're looking for a place for a long overdue catch up and coffee with friends pick somewhere else. Perfect place for a 45 min interview though.

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Byron (Byron) . 2022-10-26

MORE AT Google

The new one on the retail park everything was awful shall not be returning we shall be staying at windle Starbucks its like chalk and cheese

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Amanda North . 2022-10-22

MORE AT Google

great place for a meet n greet .....only had 1 problem ...when they are putting chairs away evening time they push them under the tables that makes the most awful loud sound ...very off putting when trying to have a relaxed conversation ...should dedinately make the effort to lift them off the floor and pushing under the table

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eamonn omalley . 2022-10-17

MORE AT Google

Went in for a coffee and a chat with a friend and received a £100 parking fine a week later!!! Next time I'm choosing absolutely to support a local business rather than Starbucks. The coffee is nothing to note, milky ash-tray water at best.

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rf226 . 2022-10-14

MORE AT TripAdvisor

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