Starbucks in South Lanarkshire

Pure dive with the rudest staff. Went as a one off out of pure necessity but will never be back. Ordered at the drive through and basically had my drink thrown at me with just "£3.75" sticking a card reader into my face and nothing else. Manners cost absolutely nothing. Terrible place.

I frequently visit this Starbucks and often to get coffee to sit outside l have to take my wee dog in then go outside …. Today L was told by a member of staff a young young girl who pbviouthinks she owns Starbucks After shouting in my face that dogs are not allowed in l tried to explain to her that l was very aware of their policy but was told on other occasions l can go in with my dog to order but sit inside …. I am very aware of this but this young girl took great pleasure in embarrassing me in front of a line of customers and told me NOT TO COME BACK !!’ Every In the queue heard it !!!! After paying £2.15 for a bottle of water on a warm day as no water in water bowls outside l have been insulted and expect an apology for this outrages manner . This is a very busy busy Starbucks next to the park !!! It’s a disgrace the way l was treated they want to sell you a puppacino for your dog but create Mary hell when you need to buy a bottle of water on a hot day in the park TIME TO REVIEW YOUR DOGGY POLICIES AND TREAT CUSTOMERS WITH A LITTLE RESPECT IN SEARCH FOR WATER FIR S WEE DOG !!!!

I was there over the weekend last week and was disgusted after hearing how one of the managers was talking to his colleague. He was really condescending, belittling two young colleagues and treating them like they were stupid or couldn't understand English. It made me feel uncomfortable and quite uneasy when this middle-aged man—I am sure his name is Graham—spoke in this manner to two young teenagers. I was honestly going to say something because I felt so uncomfortable. I would have sat in but decided to take out this time after the encounter I witnessed. It's really a shame, as all the other staff tend to be very friendly and welcoming, and the drinks are always top-notch. I will not be returning. Do better and treat other people like the humans they are.

Had been buying several drinks over a couple of hours because I was there to study and had a bag of Mcdonald’s on the table as I had chips though I wasn’t actively eating them (I had kept them in the bag to have later). Worker (name tag said Eilidh) came over- said I couldn’t be eating Mcdonald’s in here without buying drinks but I had several empty cups next to me and was waiting on a mobile order. I had no time to reply after she approached, aggressively (and wrongly) berated me and didn’t let me explain myself before walking off. I understand if I had solely came in to eat the Mcdonald’s but as I had been regularly purchasing drinks I had every right to be sat there and I wasn’t “taking seats away from other customers” as I was a customer myself. Not to mention that I had to clean the table myself before sitting, drink service was EXTREMELY slow and customer service was pretty horrific, my friends drink was completely watered down and had weird things floating in it and when a drink was spilled no workers came to help clean it. I am a daily customer at this Starbucks and can appreciate service is usually slow and staff tend to be easily irritated but this situation was completely unnecessary and avoidable.

Staff were a bit chaotic. Guy on the till wasn’t really listening to anyone’s order and lots of peoples orders ended up being wrong. The wrong milk was in my coffee. Customer service was poor.

Great store! Always friendly, clean, quick and tasty food and Sri is. , refurb is fab now too. Went with my mum last night who said it was the best latte she’d ever had, made by Rachael. She also had the brownie bites for the first time and loved rhem

Went to their drive-through to grab a quick coffee today. When placing my order I just asked if my coffee could be ‘extra hot’ was advised that this wasn’t possible so jus said Ok. After purchasing my coffee and parked my car two mins later, my coffee was so cold I just couldn’t drink it! So if you want a “hot” coffee don’t go to this place as they don’t serve ‘hot’ coffee! So I wasted time, petrol and money. Absolutely disgraceful service.

I USE THE 2 HAMILTON STARBUCKS DRIVE THRU'S REGULARLY AND FOR A LARGE LATTE ITS £3.85 AND COFFEE/SERVICE GREAT. I WENT TO THE NEW DRIVE THRU BETWEEN MOTHERWELL AND WISHAW AND AFTER A LENGTHY WAIT IT WAS £4.50 !!! I QUERIED THE PRICE WITH THE GIRL AND SHE WAS ADAMENT THAT WAS THE RIGHT PRICE - IF IT IS MUST BE MOST EXPENSIVE STARBUCKS IN SCOTLAND ! I WOULD HAVE PUT A 1 STAR REVIEW ON THE MOTHERWELL ONE BUT COULDNT FIND IT ON TRIPADVISOR.

Disgusting bucket of black coffee. Well boiling hot brown water. Could not taste coffee. Even put milk (really us that milk?) and sugar in to try to make it drinkable. Failed. Awful.

This place has gone down hill in a short time,poor service,not very clean and not a great atmosphere, management need to take long look at themselves,won't be back

Was in starbucks the other day and i just have to say the way the staff speak to the other staff is atrocious, think his name was mitchell, don’t know of hes management or not but the way he talks to customers and staff is horrible. Won’t be back

always alive a coffee to start the morning, quick service, friendly staff, mrs loves it too. great wee place.

I am truly surprised at the amount of negative reviews for this Starbucks. I come to this location sometimes twice a week and staff are always very warm and welcoming. My flat whites are always top notch as the baristas with the black aprons make them with art on the top; a detail which I really enjoy. This is the busiest Starbucks I have ever seen however staff seem to take this in their stride and I am never waiting long on my order which is always a bonus! My favourite place to meet up with family and friends.

I waited 40minutes for my drink. They made it quickly and then SUZANNE spilled it, so she said ‘let me just finish making the one I am just now and I’ll get onto yours.’ I say ‘no problem’ we’re then waiting 40 MINUTES. she pretended to not know what we were waiting on, but i swear to god, EVERYTIME she made someone else’s drink, she looked me in the eyes with a smirk. The people who got served before me, hadn’t even left their house to come here when I was ordering. drink tasted good. shame on you Suzanne.

We always get the same thing and every time without fail they make a latte instead of a cappuccino, when my dad said he wanted a cappuccino not a latte the girl looked lifeless, rude and gave him an incredibly dirty look, even though I said he wasn’t trying to be rude he just wanted what he ordered. Worst Starbucks I’ve ever visited, every staff members attitude is absolutely shocking. They are in desperate need of a reality check looking at people like that. If you’re paying £3.60 for a coffee it should at the least be what you ordered.

We had been to this place before with our dog. No problem. Nobody bated an eyelid. Last Saturday (3/12/22), we had just sat down with our food and coffee and were told to leave, because of our dog. We had just paid to sit in. WE HAD PAID EXTRA TO SIT IN,AND WERE TOLD TO LEAVE. There was nothing on the door to say anything about restrictions on animals. No "service dogs only" NOTHING! We got hassled again before we left. IF. YOU. ARE. GOING. TO. MAKE. THIS. A RULE.PLEASE. PUT. IT. IN. YOUR DOOR. MINUS 20 STARS @@@@

I really like this Starbucks - it's vibrant & busy with very efficient, friendly staff & lovely drinks... However.... 2 points bring the score down. 1) Every summer, the heat & glare from the sun is hellish to sit in - I'd strongly recommend management install blinds. It's Scotland - it's not normal to leave a coffee shop with slightly caramelised skin.... 2) The state of the sofa at my table was vom-inducing. I mean, come on. We're in an age of pandemic and this ain't even close to rank, it's several rungs lower. Fix it, guys, pleeeease.

The customer service was atrocious, the look one of the girls gave us was horrible. I simply asked a question about the price and she glared right through us with disgust. Never had a problem with this place but I thought it was ignorant the...

Stopped off for a wee treat of a caramel latte and a white mocha frap, what an absolute shambles, i ended up with a cup of hot milk instead of the latte and almost wore frapp as the girl making it was clearly unhappy at...

I’ve been to this Starbucks location a few times and each time I’ve been it’s just not good enough. The ceiling and walls are covered in cobwebs, the toilets feel more like a dungeon and the floors in them are covered in water and/ or...

This is a review for the Starbucks Hamilton at Douglas Park. Do the Barista's there not wash there green aprons? Twice I've been in there and the aprons have been covered in dried on milk and other stairs. It doesn't look very professional when they...

At the Hamilton West location I asked what sandwich would she recommend she said the Turkey. So I bought it. And when I opened it I noticed a smell. The lettuce had gone bad. I fed tit ti the Seagulls the next day i went...

Absolutely love it here. My boyfriend and I come a few times a week (sometimes everyday 😳) and the staff are always fantastic and so friendly. They are always on top of things and hats of to them for always getting our orders right regardless...

Visit Starbucks Hamilton any opportunity I can staff are always friendly and helpful and always a great coffee. Whether it’s sit in or takeaway the whole experience is always pleasant and sit in area always clean.

Very good drink, with kind and helpful staff. Always visit. Hamilton Palace Ground Starbucks is always clean and the place to go.

The baristas are so nice and very polite,my favourite is a frappachino,also love the cups and cakes🧋🥤☕

I love this restaurant. It is well laid out and very clean and tidy. The staff are very professional and are always happy to offer advise on new products. The staff are very polite and always go the extra mile to make sure you have...

Very nice customer service ! Good Coffee and good cupcakes, me and my friends love to spend time there

Visited this store last week and the staff were absolutely outstanding! Im a total coffee snob and I’m very specific about my coffee but they made it absolutely perfect! Will definitely be back.

I come here often to chill with a coffee and study for college and the team are always great and it’s a good vibe

everything is great apart from music it's far too loud and doesn't help individuals trying to talk or study especially considering it's edm and 8pm

Really great atmosphere the staff were all ways cleaning. Great coffee. I am also liking the new food range they have out as well

I spend 2/3 days working here each week. I’ve never had a bad experience, the shop is comfortable and has a good atmosphere. The staff are always friendly, helpful and welcoming. Special shout out to Tyler who exemplifies what customer service is all about, always...

Often meet up with my sister's here and always have a lovely time. Visit quite regularly take my son's they enjoy the biscuits and large chocolate coins. One of my favourite places to visit.

Excellent service and drinks. I like here as feel safe due to staff following covid rules and always see them cleaning tables and chairs as soon as one becomes free

I've been visiting this store regularly since it opened and I've never had a bad visit. Staff are always accommodating and will go above and beyond to make sure everything is as you want it. Even when it's busy the service is always great. Can't...

Staff very rude… we asked to sit in got coffee in to go cups when asked to get them to sit in the reply was well it was put through to go! No consideration for what we wanted just quickly get rid of us so...

I ordered two hot drinks to sit in and when I received them in takeaway cups I brought this up to the member of staff that gave me them, to be abruptly told that that was what was put through the till as she quickly...

Always lovely staff, they work hard to make sure everything is swift and tasty. Also they are always super polite and welcoming, thanks for the wake up juice team palace grounds from chris

Always quick and easy to get a coffee. Very helpful if anything goes wrong and drinks are always nice and warm

Staff are very friendly, great coffees, the sitting areas are clean, overall it was a great experience

This is our favourite place to visit every morning for a lovely coffee made to perfection. All the staff as so lovely and friendly and when they see us coming they start to prepare our coffee. The place is lovely and clean and well organised...

Best coffee and hot chocolate Natalie Ryan Leanne best customer service always putting a smile on our faces it’s the white Audi

Tables not sanitised or even wiped down between users. Obviously allowing more than two households to meet.

Something needs to be done regarding the drive through. Sat in a queue for about 20 mins. When we got to the bit in the road to turn left other vehicles were sneaking in joining the queue here. There is also another part of the...

Love my local Starbucks and they have taken lots of safety measures to help with COVID. Floor signs spaced around and staff wearing masks and ensuring visitors do too.

1.at drive through asked for a black tea - simplest hot beveridge? - drove away to discover a white tea - infuriating - maybe i should have ordered an overly complicated pretentious drink 2. An hour later back through the drive through, replaced the wrong...

came here once opened after lock down sat for ages and got home and no milk was in them had to phone up and go back over again wasn't happy

Anyone who knows me, knows I love this place. I am in, almost every day. However, today was probably the worst experience of my time in there. I followed all the social distancing rules, ordered my drinks. Only to find, that two girls in front...

A great experience as per usual. Always a great service with a smile natalie always gose that extra bit to ensure you have that you have a great coffee. Sometimes shes rushed of her feet serving the drive thu as well as you and she...

One of my favourite Starbucks ever!! Discovered this place a year or two ago and wondered why I’d never noticed it before. It’s big and open and yet not too big; the people are friendly and pleasant and helpful; the ambience is good and you...

I have been visiting this Starbucks a lot (and I mean a lot) since it opened. I have never been let down by the friendly staff, the nice atmosphere and the quality of service all round. From when the dog is getting his puppacinos to...

A mixed review from me. The staff and service are good but the music can be too loud and intrusive making it difficult to chat.

I’ve only been here a few times but I’m impressed by the service every time. It’s the only one I’ve been to that serves a good caramel mac, I’ve been served by Stewart a few times and his are top notch. This has to be...

Was in yesterday for some chilling time with my 8 year old after school. First usually every we go they either have no blonde roast or toddy no hot chocolate. The staff are rude too busy chatting to each other dirty tables and mess everywhere....

Only 24hr Starbucks for miles, and the nightshift staff are always so friendly! In here all the time, Natalie and Lorriane always have great chat and make us feel so welcome. Great location, great atmosphere, 10/10!

Visited this Starbucks branch for a lunch meeting on a Friday afternoon. While it was busy, I had strangers taking my chairs, it was a clean and tidy store. I was impressed by the staff too as I wasn’t made to feel rushed or a...

In here most nights of the week. I love coming here at night when it's quiet and I can sit and relax with friends. So many great staff but especially Kathryn, Natalie, Lorraine and Jack. Well done guys.

Sorry guys not a good review I'm afraid but constructive criticism helps too. On both of my last two visits I have had to wait more than 15 minutes for my drinks while others who were behind me in the queue were served first. Trying...

I visit everyday for my wee morning coffee fix, I cannot fault this restaurant at all. The staff are always friendly. Even had a wee song off them today. Keep up the great work guys

Coffee average at best. Nice sweets, despite the restaurant normally being full of hoi polloi pretending to be classy. A knife for the cakes wouldn’t go amiss either.

Went to the drive through the other day and I was served quickly and the staff where lovely. Tried the pumpkin spiced late it was delicious.

I use this Starbucks a lot and have never had a bad experience, always polite staff and a friendly environment, would recommend

One of my favourite Starbucks. Place is always spotless and well stocked. Staff are really friendly and knowledgable. Drive through is so handy.

When I first visited this STARBUCKS back in 2017 I was in no great hurry to return. My previous review says it all. What a transformation it has had. The place is the same but the talent and expertise of the baristas lead to an all round pleasant coffee experience. The food, the coffees, the staff the ambience are all greatly improved and as a coffeeholic who loves a nice cup prepared and served to them I’m a return visitor. The staff are knowledgeable and courteous and the ‘teething troubles’ of 2017 are a distant memory! Their flat-whites are the best I’ve tasted and in some other brand leading stores they boast on their Instagram lovely coffee art and what you get in store is distinctly average with little thought put in to the presentation. I like mine with skimmed milk and I know a nice fern is hard with this sort of milk but not for the Hamilton baristas! I know it doesn’t add to the taste, but it adds to the experience and it would have me drive past 3 other competitors to enjoy a coffee in Hamilton. Well done guys! A very, VERY happy customer and her extended family too!

I personally love Starbucks Hamilton!! The serivice is amazing and staff are so kind and friendly even on the busiest days the line is quick moving!! The drink range is amazing!! and they all taste delicious I love Starbucks Hamilton and recommend it to every single person with access!!

This has to be the most relaxing and welcoming Starbucks I have ever been to, and trust me when i say I’ve been to many across the world. The ambiance and the friendliness of the staff is second to non and nothing is to much trouble. And I have to say if you want the best ever caramel macchiato then hope and pray that Ruth is in and can make it for you as l, by far the best I’ve EVER had.

I go regularly to this Starbucks - and the staff are always happy and pleasant. However last week I managed to get hit by bird sxxt through my slightly open window as I was coming up to order my drink at the drive thru - and the staff were amazing. Helping me clean myself, and the car and giving me blue roll etc to help.

My local starbucks now and I love it. Love that Its open 24/7 and drive through is great too. Very clean and it’s got friendly staff! Love going for a wee coffee here.

Great late night atmosphere! Staff are lovely, 2 in particular coming to mind are Lorraine and Annabelle??? Serving me on what seemed a overly busy night and not a lot of staff working these 2 ladies really kept the the atmosphere alive and customers happy with there chat and smiles while what seemed like madness in the back ground ensuring everyone got there coffee how they wanted it and nothing extra was a problem.

Was so pleased to see Starbucks come to Hamilton. It's a good addition but the coffee is a hit and miss, although staff always seem nice and polite, it's very busy sometimes the seating area feels like it needs a good clean but maybe that is as busy, also not always consistent taste. Perhaps due to new staff. The drive through seems to add pressure. Good but hope gets better.

Love Starbucks selection of frappuccinos and salted caramel cappuccino that i get in kissimmee but sadly scottish starbucks is a huge let down and i rather go to costas

Have visited this branch numerous times in the past, however tonight has to have been my best experience.

I have visited Starbucks on many occasions. The coffee is excellent and there is a wide variety of food on offer. They even cater for dogs... By having a dish of fresh water available for them outside. So if your looking for somewhere to meet friends/ family for lunch or coffee, then I can definitely recommend it.

This is a very busy place. The staff are as pleasant as any other similar establishment with the usual lack of smiles but they were efficient. The coffee is excellent and I have tried a few. One complaint :- when they produce the coffee at the end of the line the customers are often left wondering what was said and generally sort it out themselves. I wear two hearing aids and need to ask other customers for help. Again no smiles at the delivery

Great Coffee as you would expect , and the service here is second to none , Nicole was especially friendly and her manner was exemplary! Will definitely return

I dont know how anyone can fault this place their customer service goes above and beyond. They've made a mistake? They're quick to fix it with a lovely manner if you just say. Feeling antisocial? Drivethru!they boast a clean seating area, polite and friendly staff. I must say I love the people who hand me coffee.

What a lovely place for coffee even though I spilled mine ‍♀️ A lovely server called molly was on hand to help right away, she checked I was alright, cleared up the mess and replaced my coffee with a cheerful smile and a lovely manner, I’ll be back for sure

Delighted to see Molly back when I popped in for coffee yesterday morning! I have really missed her smiley face, pleasant manner and excellent service will definitely be back more often now!

I noticed a message on the chalk board saying that Starbucks would like to 'help in the Community' and, working in a school, I decided to contact the branch in Hamilton to see if they could help us out with a few things. I met with Andy, one of the managers, and he was incredibly helpful and gave us a few ideas about what Starbucks could do for our school. I was delighted with what Andy suggested.

I’ve used this Starbucks many times now, and honestly can’t fault it. Yes, sometimes they are extremely busy and there is a queue but thats what’s happens in a popular, successful place! The staff are always going as fast as they can and are still welcoming and friendly. The food and drinks are so much better and varied than the normal cafe food and drinks available in Hamilton. I just wouldn’t go anywhere else in Hamilton now. Love it, keep up the good work

Gasping for a decent cup of coffee and visiting Hamilton for a long weekend Starbucks seemed the ideal place to go and I was not wrong. Staff super friendly. Premises super clean. Location minutes off M74. Thank you Starbucks for making me feel human again and thank you to the petite dark haired member of staff who cleaned the table I was sat at and the tables nearby. You have great customer skills and a smile to match.

Great to have somewhere to pick up a quick coffee, always seems to be really busy in here since it opened. A lovely barista called Ruth has made my drink a few times when I've been to this Starbucks, always smiling and chatty! Thanks!

I am genuinely surprised at some of the reviews on this page as I'm a regular at this store, often driving past my work to get a latte and then driving back to work again and the service has always been professional, courteous and quick.

Regularly visit Starbucks in Hamilton. Enjoy the ambience and coffee. Sometimes can get busy and have to wait but staff always pleasant and work quickly to get you served.

Ordered drink and waited and waited. People behind me got their drinks before i did. I just walked. Pathetic.

I've been here several times and really enjoy it - good jazz music in the background, comfy seating and love the coffee (and croque monsieurs).

The staff are now spending more time clearing dishes and cleaning tables rather than talking. The coffee and service are as expected and good choice of cakes available.

I love the location and size of this Starbucks. We go up to twice per week as waiting for my daughter whose at the gym.

Not the most professional Starbucks . Staff more interested in talking amongst themselves , than attending to customers . Staff poorly groomed . Tables left uncleared . Coffee cold , milk dispenser empty , tea served in mug with teabag ! Where do you put the teabag? What’s with the headsets ? Some investment in management training and customer care would go a long way to improving a pretty poor situation.

I don't drink coffee. What I do drink is the chai tea latte in any form. I also know that an iced chai is never made with water and have had to repeatedly ask for it to be remade or to specify on ordering, no water. There is also the same issues when ordering hot chai, I specify no water (as water is added to hot chai) and I still get given chai with water. My mum was over visiting from America and after 3 botched chai lattes she point blank refused to go back stating "they have no clue what a chai is". I also bring my own cup and have had my drink handed to me in the plastic cups. There is a serious issue with manners and the simple ability of listening to the customer.

This is the second time I've encountered extremely slow service in this place, and the second time my order was incorrect. After waiting 15 minutes for my order (only one young man making coffees - who really couldn't go any slower!!) I noticed 3 people who had been served after myself, receiving their orders. I asked for my money back, which the manager gave me, along with a very insincere apology.

First visit to Starbucks hamilton and I won't be back, the set up look great with modern decor, i am local to hamilton so thought it would be ideal for a short business meeting. Prior to my colleague turning up I place a coffee order. Informed to server I was sitting outside. One Starbucks team member delivered two coffees to two women sitting across from me and then turned to me and informed me my order was sitting on a table inside. In my opinion this demonstrates the lack of training and lack of customer service. Why does 1 costumer placing an order 30 seconds after another customer get treated totally different?

Nipped into Starbucks tonight for what was supposed to be a quick coffee. Waited 5 mins to be served, another 10 minutes for 2 drinks and 2 cakes to get outside to discover the order was wrong. Appalling service!

Nipped in for a cuppa with my son's and elderly mother. Whilst waiting in the long queue several staff members barged their way through, never heard an "excuse me" once. At the counter several staff chatting to each other. The ones who were "serving" found it impossible to crack a smile. My order was wrong and on asking for it to be corrected the staff member was obviously in the mood to argue until she read the receipt and realised it was indeed incorrectly served. While I was waiting two other customers came back complaining that their coffee was cold and tasted awful. Went to perch at a very uncomfortable and cramped table which was filthy. Staff totally ignored repeated requests to clean it.

Overall the worst Starbucks experience i have had.

Standard Starbucks fare - so it’s good. The standalone unit is located on the Hamilton Palace Retail Park (Homebase, Curry’s, Maplins, Halfords etc) and sits alongside KFC, McDonalds and Pizza Hut. There is a huge amount of free parking.

Have stopped by here a few times for hot chocolate or a frappe and the drinks are good, although very expensive. The drive-thru is handy to get drinks on the go but I have sat in also, though it can be mobbed at peak times.

Just in Starbucks I know it's busy but tables are a mess run out of cups serving a coffees in takeaway cups .they are either short staffed or just can't cope. Think drive in is getting preference. What a mess and think we would have been better of at McDonald's

nice new coffee shop in Hamilton ,very busy but service was good and not long to wait ,nice seating area and good coffee busy but that's a good sign