Cow on the Hill in South Lanarkshire

As holiday inns go, this is a good one! Lovely pool and gym, nice food, good location (this was a stop over for us so close to the motorway) and dog friendly!

the food is lovely, the staff are very nice but in particular there is one middle aged waiter who has served me many times in the restraunt and gives me the up most respect and great service everytime. room is basic but good, nothing over complicated. good hotel.

One of the cleanest hotels I have stayed at in a while. The service was amazing, along with the staff so friendly. Would recommend staying her

Absolutely fantastic many thanks to all the team

First time here for a business meeting in East Kilbride, easy to find, centrally located. Staff helpful & friendly, amole parking. Never stayed im a room so cannot leave a review of the rooms.

Great hotel. Great staff. Great amenities and reasonably priced!

Hi went to a faulty Towers show last night the meal was awful expected better standards

Faulty Towers dining experience, absolutely brilliant night. Laughed from start to finish. Lovely meal and one of the best buffet breakfast I've ever had so much choice. One barman in particular think his name was Jaimie was an absolute gem of a guy hunting down the last bottle of Grey Goose for my fussy wife.

Had a very enjoyable stay for new years eve, fantastic and friendly staff made the evening in the restaurant a memorable visit

Check in staff was missing, other than that OK. They should have someone at reception desk all the time

We booked to celebrate new year's eve, there was a group of 9, the rooms were all good but we had a 9 year old in the group so we told we had to use the breakfast room and not the ballroom,ok we accepted this but at 23.50 hrs we were told the bar would be closing for 10mims then it would reopen, that was a blatant lie they did not open we were told we would have to pay for room service already our new year was spoilt, the food they served that evening was rubbish which we paid £60a head for this a total rip off, we complained on the evening but to avail we all travelled a great distance for this but were totally disappointed x Regards Mrs Bernadette Brogan

Stayed overnight for business. Nothing bad to say about the place. Service was good and the room was quite nice and a good size. The gym/pool facilities are excellent and it's open nice and early -6.30- which can often be a problem with hotel gyms! Food was also a good standard and there is a nice bar area.

I think there are wooden floors covered by carpet, so you hear footsteps etc of people in room above you, disturbing at night otherwise very happy

A fine hotel, nothing fancy but clean and comfortable.

I enjoyed my stay. Great breakfast and friendly staff. Rooms are average but spotless clean. Will return. Dog friendly although walking them is not easy as it's a heavy traffic area.

Stayed while up on business. Quickly welcomed at reception and given cards to our rooms, mine being 218. Room itself was good, very comfy beds & lots of room but a bit worse for wear in places. Carpet was stained in areas and the bathroom floor, near the bath had a lot of mold. Also later found the bathplug is broke it drains constantly. Had room service as we arrived late which was okay, nothing special. Visited the leisure centre in the morning which was all very nice and well maintained. Had a great nights sleep & breakfast was okay aswell. Overall, an enjoyable stay!

Really nice, gym / pool good, service great.

Unfortunately the heating in the room wasn't working. The Manager was great and supplied a heater quickly. The food at the eving event was poor quality.

We've stayed here a fair few times and always found it to be a great stay, good clean rooms, lovely team and lovely bar and lounge area. BUT, since staying here with children in tow it made us realise how great it truly is!! The team were all just fantastic, so welcoming and really made the girls feel special. Nothing was too much trouble and the girls loved seeking out "the lovely ladies" Breakfast options are great too... always our hotel option when we are near Glasgow.

Excellent service for funeral party.

One of my favourite Holiday Inn's

Party of 10 and food was very mixed all costing around £14. Beef and chicken burgers were nice and were substantial. Quorn burger was a joke, it was tiny in comparison and you can get a pack of 4 for £2. Steak sandwich was meant to be bloomer bread but was a thin sandwich using a standard loaf. Macaroni cheese was inedible as they appeared to have forgotten to add cheese as it just tasted creamy, not cheesey but person didn’t want to complain or ask for something else, probably because it took almost an hour to arrive and some of us had to get back to work. Also took ages to get the bill and pay. 2 people wanted to pay by card but they have no facility for part of the bill to be paid in cash and the rest by card. One person had to therefore pay the full bill by card and get the money from the rest of the party.

Enjoyable stay, managed to conduct my business and relax both at the same time.

This is a tired hotel. From the car park which would make the Port Stanly airport runway look good to a smelly leaking pond running into the car park. The sir conditioning in the heath centre is not working as I’ve been told that it is usually not working! The staff are staff try their best but the management don’t listen. Not recommended

I was visiting family and friends so really only used as a base.

The best part of the hotel were the staff, they were very lovely and helpful. The hotel itself was clean and modern, I found the rooms spacious but the bed wasn't so comfy (if a premier in bed I 10/10, this bed was just scrapping a 5/10) Also the food in the restaurant was awful and we had to complain, it was over priced (but you kind of expect that in these places) but the quality and portion size of everything was awful, other than the pizza which was pretty nice actually! There is a nice size pool and a gym you can use for free which was a great bonus and it's dog friendly. We drove and it was only 10 mins from South side of Glasgow so that was handy for us. Would stay again if there was a really cheap deal on, otherwise I'd book a premier Inn.

Nice clean and chilled hotel Friendly staff great for a night or two , spa facilitys are the best , the bar sells STARBUCKS Would Highly Recommend Brian white

Sad that it wasn't really wheelchair accessible apart from that was lovely. My daughter and I had the best massage. Thanks girls. Lunch was scrummy too.

Quite a bad and unpleasant experience… I wish we would read the reviews before we booked this hotel. The reception staff is very unfriendly (even didn’t say “Hello” when we arrived… Looks like they are struggle with their work and don’t really want to be there . They put us in the room with no fridge and broken air conditioning and heater… So we had to go to reception again and ask to change it . The room wasn’t clean by a housekeeping team even we left a “clean my room” card :/ The swimming pool is disgusting and needs some repair . The steam room is plastic with plastic seats, so it wasn’t enjoyable at all !!! The restaurant is an absolute nightmare… The food was awful and the waitress brought a dirty glass with someone’s lipstick in there… Wouldn’t recommend at all !!!

Very lovely hotel. Rooms are nice and spacious with enough loving space for my partner and I. The gym and pool are an excellent perk at the hotel. There is a steam room, sauna and large pool which was surprisingly nice and warm. Next time I will opt for a balcony as I think that would be lovely to enjoy the nice weather without having to leave the hotel. The only reason I didn't give 5* is that I felt the welcoming staff could have been a little bit more inviting. I was stood at the front desk for a good couple of minutes without being seen or spoken to when I was inquiring about something. Over all I would love to go back to stay. In addition there are plenty of shops, nice places to go for walks and lots of food places available close by if you didn't want to go to the restaurant at the hotel

If I could give this spa a 0 star rating I would. Showed up to the spa and all staff were clueless. Had to pay an extra fee of £60 as it was a weekend booking. We were told we weren’t going to receive any towels for the pool and sauna, and apparently they “tell you that over the phone” but this was never mentioned. The older lady at the spa was rude and had a horrible attitude. She demanded we give her the codes for our voucher, which we had already provided over the phone the night before. The members of staff waited until we were half way through our treatments to decide they needed to see the vouchers as they ‘forgot to ask at the start’, before admitting that the women who took the voucher codes the night before, forgot to even write them down. This meant we were unable to access our codes again as they were expired, and were being told we couldn’t continue on with our treatments. Massage and facial were rubbish and the room was freezing. The pool was DISGUSTING there was a toenail on the floor and the changing rooms where moldy. The younger staff member was great and was trying to help us, however the older lady was unhelpful and rude about the whole situation - even though it was all down to their own incompetency. The whole situation was a disaster, if you want a relaxing spa day, stay home and run yourself a bath. Disgraceful service.

lovely clean fresh decor with helpful staff

The hotel was lovely and the Fitness facilities were fantastic. Give this hotel a try you will enjoy lt ..the staff were friendly and professional

Great hotel staff friendly and very helpful be back soon

Very little effort on the part of too few individuals was made to satisfy our hospitality needs . The first room we were given was unacceptable due to a large liquid stain of unknown provenance on our duvet and a similar one at the base of one of the curtains. I took pictures in case they would be needed. We were then moved to a far away wing and kindly given a different room. We appreciated this however every night upon returning late from our pallative nursing duties our key wouldnt work and this meant a long trip back to reception to have it reactivated. EVERY NIGHT FOR 8 NIGHTS. Also rarely was our room cleaned and towels replenished, and even when we specifically requested, it hadnt been done upon our return. We kindly spoke to the acting supervisor who graciously intervened making the final couple of days more acceptable. We didnt come looking for trouble and we certainly don't want to make trouble for potentially understaffed/underpayed/overworked persons as can often be the case, however, without feedback how would we know in which areas we need to improve?

First room appeared dirty and tired the heating wouldn’t work either, moved to another room which was better however no sugar/milk for tea or coffee and mugs again dirty. Noise during the night from the adjoining rooms and the heating/water system kept us awake. A relaxing evening turned out to be not so. Thank goodness for the door chain as member of staff tried to enter the room at 8am. Emailed general manager over a week ago and not even an acknowledgment. Disappointing!!

Not impressed as stayed here recently with my child and husband and 2 rather large dogs were permitted to roam around, continually come up and sniff me, sit on seats (bad if you have allergies) and just generally do what they liked. No staff told their owners to keep them in check. My son is wary of animals and felt very frightened by the dogs. We didn’t know that dogs are 1, allowed in the rooms (we wouldn’t have stayed if we had known thar) and that 2. Dogs would run around in the public areas of the hotel whilst we were eating. Their owners weren’t even eating, just lounging around in the sears while their pets ran loose scaring my son.

Great place, stayed here a while ago. Met a worker called Nicholas who was helpful the entire time and was always great. Breakfast and dinner was amazing and our rooms were nice and tidy. Would stay here again.

Visited the hotel spa. Wouldn’t recommend. It was the worst spa experience I’ve had to date. Three of us booked a deal for 2 x 25 minute treatments and either use of the pool, jacuzzi and sauna, or lunch. We opted for the pool. We got use of the jacuzzi for 5 minutes before they closed it and dismantled it. Couldn’t get hear the sauna because it was so busy. Completely pointless. The facilities are poor. We weren’t told when booking that you need £1 for the lockers. None of us had change given we’re in a pandemic and mostly everything is cashless. Asked the reception for £1 and they would only help us if we gave them ‘something of value such as a car key’. Exchanging the keys to a £25k car to be handed back one of those trolly tokens with a smiley face on it isn’t exactly equal, is it? The worst part of the visit was the £100 parking fine that two of us received in the post today. This despite parking in the hotel carpark and providing our registration numbers at the reception on arrival. In addition to the fine, I also incurred a charge from my lease company as a result. Two of us had to phone the hotel and it took about an hour for each of us to resolve this today. We were disconnected several times and it took several attempts to get through to someone at reception. The parking is clearly a known issue given that the response was ‘happens all the time’. The 25 minute massage was not even close to worth the stress of having to deal with this today. If you’re looking for spa, go somewhere else.

Could do with a wee bit of modernisation no atmosphere

Called a steak and Grill restaurant..only one steak on the menu. My steak meal came ..no tomato or mushroom just steak n chips of which both were cold..sent it back ..Still returned cold. We asked for a burger without cheese ..it came with cheese ..sent it back another burger came out 20 mins later..meanwhile our guests had eaten theirs. Not a good experience.. the chef should be embarrassed sending out a cold steak n chips costing £22.00 The manager should be aware of what should be on the plate prior to the customer receiving their order. Overall not a pleasant experience hence no rating.

Phoned reception today as needed to deal with a past booking Emma and Peter, couldn’t have been more helpful, and l will look forward to staying there in future and use facilities as it was a friend who recommended us, makes difference when staff like this go out of there way to help

Far too expensive for what it is. Food is awful but the staff are nice.

Disappointed to be honest nice enough conference room but the lunch was barely enough to feed the people there occasional cold water and tea and coffee. Not the greatest experience

We had a lovely 2 night stay whilst family were staying in the hotel. The staff were all really friendly. The breakfast was good. However this review would have been 4 starts. To understand my reasons, my daughter has severe disabilities and whilst putting her to bed she can be vocal part of her condition and the person in next room complained about the noise. Hence a visit from night porter I advised putting daughter to bed and she has disabilities. So in 6.30 in morning the complainant saw fit bang bedroom door shut. I mentioned this to reception on check out and they did apologise.

Staff molto cordiale e disponibile, pulito e comodo con palestra annessa e compresa nella camera

the worst food place I've ever tried to eat in ...DON'T eat here ...really good

1 star is to much. Very poor service due to lack of staff, waited 50mins to get served at the bar . Poor choice of drinks once at the bar, very little choice will not be back and won't recommend the place to anyone.

Only visited for a medical. Staff very professional.

Ordered a soup and salad in the bar area. After waiting 1hr 10mins and requesting where it was three times, I eventually gave up and went to room hungry.

The food in the restaurant for the price wasn't of a standard that could Warrent the price tag... Steaks dry and chips rock hard... The rooms were okau

Old Hotel with some updates but more needed....

Tired and worn.Expensive. £102 for a double room for one person. . Rooms were clean. Bathroom spotless . Hot water out of the shower was SO HOT..dangerously so. Painted wooden wardrobes with handles missing. Telephone not working forcing a journey down to reception to book a taxi. Breakfast was average . Tiny little glasses for fruit juice .About the size of egg cups.White bread only for toasting. Staff friendly. TV screen small. Many competitors do it much better.

At an engagement party which was fabulous. The Arran suite was decorated beautifully but think that was more down to the family. The drink prices were extortionate but then again I suppose that's expected .

Met a friend who was staying at this hotel and received a fine for parking in their carpark for 10 minutes. Not very welcoming from a hotel chain. I'll avoid!

In dire need of being brought up to date. Very dated. No usb ports, no toiletries in room, creaky floors everywhere. Rooms very sparse. Positives- nice staff, has starbucks.

Standard rooms. We had 4 rooms and all had issues with cleanliness. Locks on toilet doors broken and the carpets looked manky. Breakfast was horrible. Hair on the eggs on the hot plate, zero care in terms of keeping veggies and meats separate. Small choice of cereals and nothing seemed fresh. Check in staff were pleasant enough. Restaurant staff didn’t seem to care about our requirements or the fact hairs were in the food. Overall not as good as Premier Inn, Parklands or any other hotel locally available.

Lovely hotel clean rooms comfortable beds , staff great but was rushed off their feet really nice meals.

Under age staff taking orders behind bar then having to get staff to serve customers Breakfast was cold staff not checking food temperature totally dissatisfied

Booked in for a spa day with my daughter for her birthday. Got to reception , not the best customer experience, went into the changing rooms and it was freezing , didn’t want to go any further, as it was so cold . Got into the pool area and this was a nice area, got a heat in the sauna , but didn’t use the pool as this was cold too, went to get massage, the girls were lovely but my back neck and shoulder massage was poor and felt like it was an effort to do, no support for feet or head and nothing offered. After massage we went for lunch in the main bar area of the hotel , no one came to show how to order so went to bar and told to order via barcode , all good but the food was awful , dry , tasted weird and when I told the server who came to collect the plates she didn’t do anything about my complaint, just walked away , used the toilets and they were disgusting 🤢 damp marks all over the walls , no tissue in any the toilets, went to reception to let them know , this was also dismissed. I will not be back , this was the worst experience and it was supposed to be a birthday gift for my daughter!!

My wife brought me a spa package which consists of a back massage, facial and to use the wellness facilities, for roughly £45. Great price but I was recommended by the receptionist to have the treatments done first so I did. I just wanted to relax as most people do, the masseuse was lovely but she didn't stop talking, there was no relaxing music either. The back massage was so light it didn't benefit me at all after asking for a firm massage. The facial was ok but as the lady finished I said I was looking forward to using the spa facilities to which she said there isn't any point as the cremes will come off. That makes sense but being advised by the receptionist to do it this way really put me out. I was looking forward to using the steam room the most, so I did and relaxed! All the cremes did come off my face but the steam room was more satisfying so wasn't too fussed. The wellness facilities are very old and the ceiling above the shallow end of the pool had numerous holes. I hear it's under new management and no card payments are accepted, only cash - strange during a pandemic. I will not be returning as I feel it was a waist of money and my time.

Stayed there for 3 nights, the staff were very friendly and the food was excellent also the hotel was very clean. 👍👍

Just back from 2 nights here and was really disappointed. Away from reception the whole hotel felt old and tired. The food was awful, the tap water had a terrible taste. Not what I expected from a Holiday Inn

Just spent a night there with my 2 grandkids hotel spotless and staff were lovely . Kids loved the pool and food.

I do not normally write review but after being wronged by this hotel I felt the need to write a message of warning for people on here; Their third party parking system ParkingEye is a complete rip off. We registered our numberplate as required upon arrival, and apparently the reception did not put this through or put the wrong details through. A few weeks after our trip we received the unpleasant surprise of a 100 pound parking fine, after which we immediately called the hotel to correct it. - This had been done, but apparently too late as ParkingEye also contacted EuropCar, by which we were charged 40 pounds of administration cost 3 months after our stay, all due to this abysmal service by this dreadful hotel. Avoid at all cost. P.S. We were also put into a non-smoking room smelling like cigarette smoke upon arrival with windows open. [EDIT 27-09-2021] I find it incredibly amusing that the East-Kilbride Holiday Inn has decided to respond with 'The issues raised will be addressed'. Nonsense, it is very clear that if it would be the case, they would have contacted or replied to me directly instead of writing this as a comment in a review. Don't be fooled, they have done absolutely nothing to help me but point their finger at ParkingEye and Europcar. Whereas they themselves are solely to blame for the incurred fine: money down the drain by their mistake. I will restate, avoid this establishment at all costs.

Horrible, horrible stay - just avoid it at any cost! Our room was smelling cigarettes as if someone just spent two days straight smoking in it. It was not clean at all, we add to change room with no help to go up and down with all luggage because of their mistake. We called to book a spot at the sauna and they told us there was no need to do so in advance, result, when we arrived, all places at the sauna were taken - what a service. They were so lazy they did not register our car plate number into their system, while we have noted down our number on the registration form. As a result, we are fighting with the Inn, the parking agency, and the car rental to cover all costs of the fake fine and the extra administration costs taken by all stakeholders. A nightmare!

Nice place to stay in.Very spacious and ample parking,but need to make sure to register otherwise penalty notice. This hotel had pool facility also.

I've had a comfortable staying, one thing to improve is the Wi-Fi internet which is very slow sometimes. Nothing to say regarding the service, very nice people.

Had a fab day at The Kilbride Hospice Ladies Lunch yesterday (Sunday 22nd Aug) Needed a bit more staff on at the bar but still had a fab time 😊

Very nice food , polite staff and fast service.

Stayed here on our journey from South to North and it was the best experience during the trip. We were a company of two families: 4 adults, 5 children, 2 dogs. The rooms were large enough, the stuff is friendly, breakfast tasty and better than any other hotels we were staying.

In a word shocking. From the “cherry picker” working for a straight 5 hours parked literally 5m from my bedroom window unitil complained and asked reception to cease at 18.30 i think it may of continued until dusk that was Monday. Dog barking in room 21 at 22.30 Monday night complained to reception. Noise stopped. Major noise from above from room 114 staff had to attend 3 times after i complained but found no noise! Asked them to come into my room to hear, they declined Tuesday and Wednesday. Wednesday early evening dog going crazy in room 21 again, owners were not contactable via their phone and were nowhere to be gound !. Factor in dog hairs in my room, i have never been so happy to leave a hotel, i have videoed the noise of the dog barking and sent it to my company who are not impressed, neither was i. AVOID.

I like this place Very clean up to date Good place to sleep

I have been working away for my company now for 10 months solid travelling from hotel to hotel all holiday inns under the IHG chain - I always stay in one's roughly in the same price range as the Holiday Inn, East Kilbride. I was thrilled to know that after 7 months I would be returning to this hotel. the staff are always very friendly and very helpful when it comes to my business needs. They sign for and takes excellent care of the many deliveries I have. Despite lockdown they still managed to generate a good service and will provide housekeeping if required for long periods of stay either every 4 days are upon the guests request. Everytime I stay it is for In-Excess of at least one month and is definitely my favourite hotel so far. I also got a parking ticket by mistake due to a clerical error the moment I bought this to their attention it was corrected immediately and apologies made despite it not being their fault. I have and would highly recommend this hotel to friends, family and colleagues.

Brilliant 4 night stay good price great food and excellent staff would definitely recommend

Ironing board wouldn't fold up no water jug for the iron water leak all over when ironing only one cup to have for a cuppa in the room limited menu for evening meal

Customer service was good all the right covid measures in place

Staff seemed disinterested as I was looking for advice.

Good hotel with a good gym. Bus routes nearby. Spoiled by the nanny state that is Scotland.

Spent one night during a business trip, service was friendly and professional, beer was cold and refreshing(it was a hot day yes its true it was hot without a drop off rain) The evening meal was good had macaroni and salmon. The cooked breakfast kept me going for most off the day. Very pleasant stay.

Lovely room, friendly helpful staff, pool fully booked for the 3 days we were here ( unless you wanted to swim at 7am) breakfast...rancid,but at least the coffee is hot. Dinner, the food is good, but service VERY slow, even when we were the only people in the restaurant, when it's busier ?? Let's just say we ordered over 45 minutes ago....Still waiting! Would I recommend? Room only yes, but nothing rlse

Very friendly staff, nothing too much trouble. Room clean and spacious. Food good. Will definitely stay again.

On business trip during lockdown this hotel cancelled our reservation upon arrival to hotel, because my 6-year-old child and my wife were not essential workers. Rude receptionist did not want to listen that we had to sleep in the car overnight as ferry back to Belfast was only next morning. Prior to that I stayed in this hotel twice because of proximity to our construction site and the overall impression of this hotel is very poor; cigarette butts outside main entrance was a common view on all trips, outdated carpets, squeaking floors everywhere, wardrobe from 60s, stains on carpets, ironing board, a hair in breakfast milk, etc. There is nothing to miss and there are plenty of hotels of higher standard than this.

Went back after a funeral for tea and sandwiches. Nice spread, pleasant staff

סידור החדרים לא משהו. רק מגבת אחת רק כוס אחת צריך כל דבר לבקש . האוכל טוב. האספרסו שלהם מצויין הכי טעים שפגשתי בגלזגו

Absolutely love this place! We always stay here. Lovely calm atmosphere and the staff are fantastic - really friendly and helpful. Our family hotel for Glasgow trips chosen for staff and facilities - everything's there and we love the pool too. Ten out of ten every time.

My only experience has been to use the conference room and another time to pick people up who were staying there. I felt it a very stark unfriendly place.

Lovely staff and really decent food.

Lovely place. They young lady at reception was really nice

Wee stayed after our house went on fire, they were lovely people n looked after us and my cat 😊

Excellent customer service. Thanks

My first time in Scotland and this sleep place is amazing and worth to recommend 🍀🍀🍀✌️

Lovely hotel great staff and food smelled yummy. And great display of pictures in the lobby

My family including our Labrador had to book in after a house fire. The staff, in particular Clare and Carla, were amazing! They helped us sort rooms and they even left Christmas trees in each room. They left a care bundles of treats, magazines and toiletries along with dog treats and a toy

Well laid out for the current crisis. Staff were really helpful and friendly.

OK hotel, starts to be worn, but very friendly staff. Easy parking

Spotless room beds comfy, lovely breakfast, staff welcoming

During these unfamiliar times the hotel were great ..I felt very safe and the whole place was spotless. Staff that served us a credit to holiday inn

Good quality and size family room with ability to access swimming pool for 1st time since before lockdown. Kids had great fun

Despite the panic the staff are helpful and polite