Starbucks in South Lanarkshire

Every time I go here, the staff are all talking behind the counter when there is plenty to do, the tables always need cleared, and as usual I had to ask someone to clean our table before our coffees were made. Better service in Costa! Won’t be back!

What is going on at EK Starbucks .. Staff in a huddle blethering others seemed stressed serving and slow at that .. tables dirty and used plates and cups still not collected.. My daughter asked if someone could attend please as she does every time we are there.. It’s last time we meet up for coffee and Costa here we come .. Staff are always pleasant at least and coffee much better as it’s stronger tasting 😆

If I could give zero I would. order wrong asked for iced and get a warm coffee even though they've repeated the order happens too often in all branches won't be back. Up the costa

Far to busy and Loud my wrap was stale too 😕

Disappointed Tables and floor areas had not been cleaned before, during, as we left. Coffee was bitter and insipid. And the chocolate caramel bun. Was so dry it broke up / powdered as I tried to eat it. Not really up to the standard I have previously experienced. Sorry... will not be back ... soon.

Order received as expected, coffee still hot.

Go in store and you can have your pastries warmed up. Order online and leave a note and they completely ignore the note. No butter or jam like in store either. Frequent this store in person regularly - the store itself is completely going to the dogs with no care from staff on JE or in shop

Very nice store Amazing Drinks super comfy place to seat and meet with pals😍

Great staff loving self love quotes on the cup x

Drive thru fast, efficient, and polite. What more could you ask for. It's OK going in but the drive thru is faster.

Didn’t give my correct order and the order that has been given doesn’t even have the correct receipt on it for the drink?!…

taste good but wrong order/ item

the delivery driver was friendly. thank you.

Coffee ok, roll and sausage ok. Overall. I'd say it's overpriced and I don't agree with people taking up table space with Iaptops doing their work. Prefer Greggs.

Great service and drinks but the drive thru is just crazy busy causing a lot of congestion.

No coffee in any off the the frappes

No coffee in any off the coffee frappes

Love Starbucks could not get parked in disabled bay as just eat drivers parked again it’s a disgrace but Starbucks can’t do anything

Order came quick, member of staff was lovely giving us a puppicino and message to our dog, made his day :)

Great service once again, thank you

very busy but serve really quickly very friendly staff

My drink was a large and is filled for a medium?

Driver was outside for a good 5-7 mins. Doing what?!?!?!

Excellent service, fantastic coffee

This is my first time here looking lovely and clean, I like the quiet in town centre Starbucks in East Kilbride.

I had no call to say order was here and correct number is on just eat. I've not got order. I've called Starbucks they said happy to make drinks again of the driver comes backs. If they called I would have sent someone else out as dealing with an emer

Reason for 3 stars is item missing from order which was not great.

Completely wrong order, the service is getting worse and worse

Didn’t start preparing my order till 40 minutes after I ordered and didn’t give me all coffee modifications I paid for

Half of drink spilled. Managed to save half the cup. Was not the drivers fault and snacks were not affected either. Would recommend/ask the coffee/drinks that could spill please be in securely when driving in future.

My order never even arrived how am I supposed to review this

Driver was superb, I forgot to change my address back to my actual location, panicked a little cos my driver was pretty much around the corner from the wrong address, I messaged and they let me give them the right address and had my order to me in no time. Didn’t even seem annoyed when I answered the door, all smiles and very polite. 5 stars all around

Coffee half full order largest one?

I placed my order at 16.15 for a latte and a muffin, which was accepted and time was marked as 16.45-17.00. Upon checking at 16.45 the time had been changed to 17.45-18.00?!!! Why did it take so long? Also I asked for hazelnut syrup and this is definitely not hazelnut but more almond syrup which I hate. So my coffee is ruined after waiting 1.5hrs for it!!

One of the drinks had spilled in the bag.

Drive through kingsgate got a wrap for my son and a latte got home he took one bite tasted awful checked and was out of date !! I drove back down got a young girl who acted like she was taking an order not taking it seriously said it was chicken and could have given him food poisoning she then said I'll get you another ! Eh no thanks I say refunds me then I say are you not going to check rest of them casually is a high pitched voice oh yes then happily again says have a nice day !!! Omg learn the difference between something serious and not just a run of the mill order !!

It's okay just okay. Maybe it's the staff, time and effort applied to the drive through, that is to the detriment of the sit in experience.

My local daily drive through. Staff always great and fast service 👏

Great atmosphere, lovely pleasant staff especially the lovely Eilidh how was fantastic! Great asset to the store. I will be recommending all to visit this store.

Had to walk out and retrieve my car from the snow. Got me and step daughter fudge hot chocolates to get home to weak flavored hot chocolates with no cream or sprinkles. So dissapoointed and felt a bit ripped off. Since 3 drinks and a cake pop is now over 16 pounds

lovely customer service ordered my drinks just perfect

Arrived quickly and food was really hot still

Great service once again - thank you

Food is always good quality but I didn’t receive the correct items, unfortunately.

Hot food was placed in with Frappuccino’s meaning food was freezing when it arrived. Frappuccino order was wrong and another item had been missed altogether. It was four items so not exactly a difficult order to process. Very poor experience.

Tables not being cleared, Staff pleasant

Expensive and not very nice coffee.

Great coffee once again. I would have given 5 stars for quality, unfortunately bakery treat ( pumpkin loaf) icing was sliding off due to being packaged with hot coffee. Maybe pack bakery treat in a small box and not paper bag.

Thank you so much to the driver who brought it to my ward in the hospital. He was so helpful

This drive thru has to ve the worst, every single time you wait for 25+minutes, no such thing as a quick trip here. Always plenty of staff but still so slow, sunday morning 25 mins to get a cup of coffee... save yourself the hassle and park at the centre and go into that one.

Coffee and iced drink went down a treat, would have given 5 stars if it wasn’t for the icing on the baking treats were sliding off the cake slice. Would have been better if cold drink and bakery treats were packaged in separate bag from hot drink.

Ordered two ice coffees and got them delivered hot.

Really unhappy with my delivery today. The order was correct on the labels however half was a totally wrong drink. It was a venti pumpkin spice coffee Frappuccino, coconut milk and vegan whip. There was no coffee in the drink at all and all of the whip had fully melted- however the amount of actual “Frappuccino” in the cup was not a venti size order. The bag was soaking wet on the inside and a chunk of the other refreshes drink had sloshed into the bag. Not impressed at all

Did not receive what I asked for !!!

Staff were very pleasant but no napkins st all available and no hand soap in toilets

Delivery guy was courteous and very polite

I am alone on this. I don't like Starbucks . Overlay priced. Just heard that a gratuity id being included in price. Not sure if correct? I dislike the mandatory tip thing. Yup I always tip but don't slap it on my bill .

Definitely my first point of contact for coffee - delicious coffee and cake.

order was spilled inside the bag and ruined, I didnt have a drink to be drank

Absolutely shocking service, drink was only half full young man on window was unenthusiastic ,rude ,clueless and incompetent. Terrible experience will not be returning.

Just what I needed large Starbucks coffee and tasty treat. Thank you

Simple order, and they still manage to get it wrong!!!! Ask for no foam. Get a cup of half foam. The staff are rude, and customer service is non-existent .

The drink wasn't in the bag correctly so half the drink was spilled

Hit or miss with service drive thru is very slow

Coffee arrived with flimsy lid, not the usual lid that is on the iced coffees. Lid popped off when the coffee was lifted out the bag and spilled all over desk/laptop/keyboard.

When it arrived half of my drink was all over the bag

- Very slow service. There was 6 people on shift but there seemed to be no coordination between them. They all kept bumping into each other and there was no clear flow like in most other Starbucks locations. It took 20 mins for 2 drinks despite minimal queue. Drinks arrived so much later my food was cold and when I asked for it be reheated I was met with an attitude. - Cleanliness was a problem. The cleanliness both around their coffee machine areas and in the seating area were subpar. There was spilled liquids everywhere. Opened milk cartons lying out with no rhyme or reason and generally no space. It was quite disgusting. The seating area was also very messy and unclear why. There were coffee beans all over the floor. - Staff were not pleasant and did not know how to provide service. For reference, I’m a regular Starbucks visitor having easily been to over 100 locations and this is up there in the worst.

Added delivery note AND called the restaurant to ask them to cover both holes on the lid so it won't spill en route. They said they would, they didn't. It's not that hard to put an extra sticker over the other hole so it doesn't spill out...

No coffee in coffee Frappuccino

Kept changing delivery times and both Frappuccinos were totally thawed and just flavoured cold milk by time they arrived

Went in at about 11:37am today Monday 8th and ordered with Amy straight away. 1 Latte and 2 Frappes. The coffee was with us within 1 min but we had to wait till 11:47 for the frappes which yes 10 minutes doesn’t sound too bad expect for the fact that there was only two orders on order and no drive through. Amy was bossing it having served myself and the the next customer, was dealing with hot foods which the couple behind ordered Toasties, toast, panini etc she then went onto make my two frappes Now the issue with the 10 minutes is the other three girls that were on. They were clearly assigned to drive through and ONLY drive through because for our entire time waiting they were leaning in the counter at the window chatting about what shop they prefer for clothes at the centre rather than jumping on and helping. I appreciate that 10 mins isn’t long to wait but the 9 min gap between the hot and cold drink is especially coupled with seeing three members of staff lying on a counter which becomes frustrating. This isn’t the first time I’ve had issues with staff in this store not jumping in and helping each other and instead just standing chatting. Management need to get Michelle in more as she is the role model from what I’ve seen and gets everyone moving and is constantly jumping about to keep service going. The young ones need to take a leaf out of her book.

Another crap visit to Starbucks EK when I go into a coffee shop and sit in I expect to get a proper coffee cup not a paper one 🤬 definitely won’t be back the place is a total mess with dogs yelping

Really disappointed with the service, and the cleanliness. Popped in with friends on Monday night, the service was very poor, absolutely no friendliness from the staff, one of them looked visibly annoyed at having to serve us, no one asked for anything outwith general food and coffee, we had to request cutlery, salt and pepper which is actually fine it was the eye rolls from the staff member that was rude and highly inappropriate, wish I had took the waitresses name because I would have been gutted to think someone like this was representing my business, she was horrible. My friends confirmed receiving the same thing from her. The tables and floors were strewn with rubbish. There were 4 of us, we all had food and coffee then tea and cakes after, so the amount we spent was ample. We won’t be back purely based on the staff attitude, one in particular however no one was particularly helpful and no one was cleaning up. Lazy rude staff and a disappointing experience.

Staff tried phoning I am an emergency call handler and cannot answer phone no good delivered want this refunded staff rude when I called back no help from staff at all will not be ordering again and no way of getting money back

mocha frappe was bland could barely taste the mocha sauce and no straws delivered with them.

Coffee was missing caramel and oatmeal was missing toppings.

Like all Starbucks food choice is poor and not great value for money, should follow Costas lead and partner up with Marks and Spencer. Music is frequently too loud, fine for the Baristas who are trying to hear over the machines but not for the customers either want a quiet coffee or chat with friends.

Everything arrived on time and was well packaged. No spills on the drink.

Never disappoints . The staff are excellent friendly and extremely helpful ❤️The store is spotless . The only negative is that sometimes it seems like a library with students often occupying a table which would serve 4 .

Delivery person was very friendly. Great Job!

Option for oat milk was unavailable due to just eat app issue called up and the staff were more than happy to change my order from milk to oat... Always amazing service here even when I visit in person or via drive through... Thanks Starbucks staff!!

Went in Sunday person serving was really nice but I counted 2 members of staff doing nothing at the end of the counter and chatting to their mate, they didn't even acknowledge me coming to the counter, not a gold look

Best Starbucks in the surrounding areas. Staff are just lovely. Service always first class. Place is spotless x

Annoyed as a third of the cup was foam and caramel drizzle put on top when requested it wasn’t. Normally not a problem, seemed the instruction wasn’t read or just ignored.

So disappointed. I regularly go to starbucks at St Enoch centre and always fab. Ordered green tea matcha frapp and creme brulee frap. Got hot green tea latte and a disgusting creme brulee. Staff more concerned with drive thru and chatting amongst each other. Will not return

Ordered a café latte with caramel syrup, missing the caramel even though the sticker clearly says caramel on it. Poor service

It’s a friendly cafe. The staff, and there were plenty of them, were quick to serve me. I came in to work on my book but struggled to find a comfortable seat. It was the closest to where I was heading so had to do. I would go back to buy a drink but not to linger.

Has to the worst coffee shop ive ever been to and go regularly 10-15 different ones a month when working. Floor hadnt been cleaned that morning if at all recently. First customers in and tables sticky from day before. Mouse droppings visible under fire extinguishers and in ladies toilets which also had broken seat. Also far too many tables squeezed in for the size as you have to move tables to squeeze past to sit down. Place was emtpy but can only imagine how uncomfortable it would be squeezed in if full.

I won’t be back, place is filthy, cups plates lying everywhere…floors filthy. Tea was hot water with milk..toastie was disgusting… was full of students with laptops…drinking coffee. What a horrible place. Would recommend you just go to greggs or somewhere else. Thousand times better.

Two coffees were not tall, they were small coffees when purchased 2 large coffees

Didn’t get delivered to me, but it said it had been delivered.

orderd a white choco mocha but got acarmel frappe isntead sum how

When I opend my bag my drink was spilled all over the bag not happy

Things were missing Only coffee arrived no shortbread we ordered

This branch of Starbucks is always filthy inside. If it's not the floors it's the tables. Never been in such a dirty Starbucks. Oh and don't go in wasp season as there are dead wasps lying all over the floor and loads of live ones crawling up the windows.

quarter of contents of both drinks had been spilled on arrival.

Staff and coffee are great but not a lot of options for food especially children.

Food arrived hot - coffee delicious. Thank you once again.

Fab coffee, delicious bakery treats - thank you

Prices are getting ridiculous!!!!