Starbucks in Guildford

Unfortunately on this occasion there was not enough staff for the customers causing a slow service

Great stop over for early coffee

they didn't have the items we ordered (halloween gingerbread)so they gave us gingerbread bears instead and gave us an extra one which was very nice :)

Open very early friendly staff really good coffee

Alex is such a lovely server, she is always so friendly and I every time I come in I hope that I see her in there!

Updated review: just order large PSL and it was £7.85!!!! What was that about! Happy 2024 Autumn season! #nothappy Brilliant place, friendly staff, never disappointed. 5* Updates (18.09.2022) apparently there is a new VEGAN PSL latte option available now. Hallelujah 🎃 🎃 🎃

The friendliest Starbucks I have ever been to. It makes such a difference to be greeted with a smile in the morning.

The staff here are very friendly and always super quick and efficient! The perfect place to stop off on the way to work 🥰

I have never seen 6 people struggle to make 5 drinks in a span of 15 minutes before. Toilets dirty, bin overflowing, got a cappuccino instead of latte. Whole crew needs retraining and some motivation cause that’s just funny to look at. Pure vibes, half asleep, lost between a coffee machine and a food display like it’s a maze 😂

The place is filthy they rarely clean up. Staff attitude is rude and offhand. Not a pleasant place to relax in at all. Staff like chatting more than working.

I suppose because it's next to petrol station the atmosphere is very different to let's say in town centre. Very nice and helpful team, just felt little sad as there was not many people inside. I love the convenience of drive thru 👍🏼

Staff are lovely, but the whole place (drive through and inside) is just so unbelievably slow. They seem to be working quite hard at fulfilling orders, so I can only think that it's inadequately staffed.

9 times out of 10 it's not great here. I always end up walking out wondering why I had even bothered. Honestly feel like most of the time it's just a waste of money. I always ask for an extra shot of coffee in my drink and have rarely even got it.... coffee tastes like water.

Lovely guy delivered my order with a big smile and a kind word.

So as the drive thru is poor, tried going in and sitting in … Cake served in a bag and coffee in take out cup. I give up as I already had been given some rewards because of poor service last week. Staff need a refresh and training as prices are higher and quality is terrible

worker called JEM she was so lovely my order was wrong and she sorted it out she’s so amazing

Just a Starbucks. I don’t know what part of their inner workings or systems sounds like a deranged fruit machine, but I wish they’d turn it off or down.

they must train the staff to be rude they dont know how to say thank you. really weird. The staff are rude they don't know how to say hello when you walk in or thanks you when you order a drink. Very unwelcoming. Maybe they're better for drive though 🥴

Really slow service. Had wait 15 minutes for my order.

Greats drunks and friendly stuff

Such a rave of negative reviews. And mine is no exception. Specifically asked for semi skimmed milk but the waiter still made it with oat milk. Useless.

Caramel frappe is always good …. BUT THIS IS THE 2nd or 3rd time IVE BEEN SENT DRINKS WITH NO STRAWS !

Bad I spilt it on my £70 keyboard 😭 this wasn’t no £10 coffee, this was £80!

I’ve ordered medium cappuccino to go and at home I realised that I have slightly more than half of cup( no I didn’t drink it before that coffee was not for me) , I understand that u may be busy but it doesn’t mean that customers can be charged full price and receive half of product!

All food was good and drinks were either melted or freezing, the delivery driver was at the restaurant for over 40 minutes so don’t believe he swiped probably at the restaurant. I would like a full refund as this has been the second time now in only a week.

Came here for a catchup with one of my friends. When I asked a staff member (blonde girl) if I could use a takeaway cup to heat my son’s bottle up she rolled her eyes at me and asked what size I wanted. Guessing before I interrupted them chatting instead of working… when I replied with “tall” please I totally forgot that a tall is infact a small so when she handed me it I said “oh no, please could I have the largest one you do”, the girl continued to roll her eyes and said in a sarky voice “well this is a venti”.. so rude.

Its a Starbucks. It convenient and clean. It lacks range and the prices are high. But reliable.

Way too expensive - not great food - service is very slow! Really not acceptable in this day and age!

The staff were courteous and nice however, found it striking that everyone stood in line was asked a name except for me. I understand I'm a Sikh man with a turban however, I felt an assumption was made that my name would be difficult to pronounce. I have a very simple name and wish an assumption was not automatically made based on my appearance.

It's coffee, it's starbucks... It's just as you expect.

The cookie was smashed and I didn’t get the right drink, I didn’t even get a straw!!!!!!

One of our favourites. We go out of our way to pop in for a drive thru take out.

Paid for venti and got half a cup

The “signature” breakfast sandwich was very poor. Just a pretzel bun with remnants of bacon on it. There was no egg on it and very little sauce. Wayyyy overpriced.

i ordered a tomato and mozzarella panini and got a cheese panini i got a note saying i could refund through the app i am wanting to refund it please

drank coffee, just not a fan of Starbucks coffee. place was clean and a good area to send an email.

Staff are really nice and do remember you!!

Quite possible the slowest coffee shop and drive through in the country. It would literally be quicker to get a meal in a restaurant than get a coffee here. Terrible service. Go somewhere else.

I went to Starbucks around 9:00 and they closed the frappe machines to early I asked why they shut early and said “well it’s new years” but on the website says nothing about new years effecting hours as they’re a service station every on the menu should be available till closing time, I also asked “James” to take my blue light card and said they don’t expect them ? When I know they do

As usual, nice coffee place, kind and prompt staff but they got our coffees wrong ☺️ The toffee nut latte requested With cream came without, and no topping, and the eggnog latte came with whipped cream 😁 Also, and that's almost every coffee shop, you ask for a tall/small coffee size and they feel obliged, or something, to fill up the paper cup with milk! I would ideally like to taste the coffee in my drink, not milk with coffee flavour 🙄

Coffee was hot so thank you for that !

Lovely coffee, arrived on time.

This place is great, i come grab my coffee everyday since they opened all staff are friendly and sweet. To be honest they get such a hard time from people and some of these reviews are really unfair as you can only work with what your given and the space. Great coffee and always service with a smile no matter how busy it is. I don’t mind waiting for my coffee as it’s worth it.

Great service, staff are good drinks made well I'm here daily and have no complaints.

I was sent an ordinary croissant instead of the almond croissant I ordered. Otherwise all good.

Called in late evening the place was quiet. However for the end of the day the place was very clean and tidy.

Order took nearly 2 hours to arrive and was cold when it turned up

Delivery driver came to the door and said this Starbucks does not exist, he put in the address and called and said there was no answer. Still have not received my food

Waited over a hour didn’t even receive my order completely unacceptable

Rubbish service and quality is much worse than in other location.

Since opened this place has no enthusiasm from staff. Slow and rude. Maybe spend more time making the coffee than chatting the service would improve. Tbh I don't know why I stopped here? Hoping things had changed but clearly not.

Doesn't even deserve a star 4 hours wait and missing food

Great coffee, great service - everything clean and tidy.

Car park can be busy but lovely place.

Terribly slow service. So many staff but they make serving coffee seem like rocket science. I feel a little bit of leadership and structure would be a simple answer so that a queue isn't tailing out into the road like usual.

Don't bother with the "drive-thru" which is essentially a car park.... Have never known a slower service. Really need to pick up the speed. Nearly half an hour to get through....

Quite possibly got the record for the slowest starbucks. Coffe was not bad but pricey

A quiet location, and a very nice spot for car enthusiasts.

Like the new iced oat shaken espresso

Absolutely horrifying customer service. We went through drive and waited at the intercom for 4 minutes, nobody took our order so we decided to go through the window and when we got there we waited four minutes before someone took our order - both staff members saw us waiting but nobody acknowledged that we were waiting. We ordered a cappuccino and half the cup was empty and the staff member didn’t even bother to put the cardboard cup holder onto the cup. Don’t bother going here unless you’re happy to pay £4.15 for absolute rubbish.

Brilliant staff. Always a smile, and a cheerful attitude. Drinks carefully handled.

Waited 20 mins for a drink. Coffee tasted just like warm milk.... No coffee taste

The slowest Starbucks in the entire of the UK. Whether inside or drive through the whole experience takes forever.

Drive through backed up so parked up and went in , the staff are just chasing away and the supervisor was just standing there on her phone . No urgency and waited 20 mins for two drinks .

Used the drive through it was a 20 minute wait and when i asked server why such a wait he said we are busy no sorry or anything. First and last time i will use it.

Will was very professional, polite and friendly and deserves a bit of a shout out

The drive-thru doesn’t work. I’m often stuck here for over 20 minutes hoping they will have sorted out the system for the next visit. Come on, Starbucks!

Nice enough Starbucks, staff are ok, drinks were better than usual.

Always good service The lockdown boys 👦

Was a standard starbuck. I came here to stop for a short break. The wait time for collecting drinks is ridiculous. It looked very unorganised and under staffed. I appreciate the drive thru is priority but the wait time was terrible considering there was only one other ahead of me

Slowest Starbucks I’ve ever visited

It's a Starbucks, the best part of my experience was talking to the staff that was serving me; they're a nice person.

Great place to stop for coffee and CAKE

Pretty much standard fodde Starbucks, but service time was long considering it was pretty empty inside, but there was also a queue for the drive-thru

Bland bog standard Starbucks. Sort of does the job.

Relaxing atmosphere and clean tables with usual Starbucks range of coffee and light snacks with emphasis on high sugar foods. Expensive coffee. Drive through is helpful but not many parking spaces for sitting inside.

Last minute decision to stop for a coffee late Saturday afternoon. The staff were very friendly and the coffe was good and welcome as always. Given the time of day not much of a selection of food left, but left feeling satisfied. refreshed and ready to tackle the Saturday traffic.

Painfully slow drive thru service, despite there being only 4 or 5 cars in front of us. Then the cookies and cream frap was little more than milk watered down by icy slush. Very little cookie or cream flavour.

Always inefficient and getting wrong order. Used the app to avoid confusion and stood there for 15 minutes before asking them about the order. Poor repeated experience from this branch.

Drive thru queue can be hit and miss. Either really long..or no one in it. Parking always seems to be busy aswell. Lovely friendly staff though!

Nice store, enjoyable Blonde Roast Americano.

Rubbish service. The staff didn’t care and didn’t want to be there. It was a Friday evening after all.

It's Starbucks. Situated on busy roundabout. Often long drive through queues. Large seating area and some outdoor tables(though no great views). Staff are nice but prices are a bit higher than in town centres

Doesn't feel like to be in the middle of a service station beside a busy A road. Sarah is always helpful and provides a service with a smile. It isn't a "normal" Starbucks and you can't get loyalty stamps as it's part of EG.

Really great customer service. Thank you to the 2 young ladies working there that day .

Standard Starbucks - friendly enough staff - very linter parking as many spaces used by drivers who park and then car share.

Ordered 2 drinks. One got ready quite late, other customers ordered after me was served before me. My drink was far away from what is usually. Than I needed to chase the second drink. The staff doesn't look like they know what they doing. :) Anyway. 360 millions to the NHS/ week.

Massive shout out to Chloe this morning for the amazing service and one of the best Soy Mocha Frapps I've had!!

Service always great. Gents always have plumbing issues (please find a permanent solution!)

Visit here most days, love the staff and the coffee and there is always space to sit in.

Broke down on the roundabout here with my family, thankfully the store was open and the staff were great they really helped us when we were in a bind. Good hot chocolate and coffee too! Thanks

Great spot to grab a drink, easy to access from the road, drive through available and in store purchasing, staff were friendly and helpful despite being very busy and the food was great and so we're the drinks.

Great coffee always hot but so so slow with the service

Decent for a quick coffee and snack on the move.

Great location. Limited seats for 4 as most single people take them. Not enough car park spaces

Spacious and a typical Starbucks inside, plenty of free parking and a easy location to get to.

The experience is exactly as expected. Comfy and relaxing indoors - perfect for a working lunch. The only slight annoyance is that the drive-thru seems to take precedence over in-store customers

The manager is so customer focused and helpful.

My friend and I often use this Star Bucks for a lunch catch up. Service is good and quick and the staff are friendly. Always a good variety of products to chose from. Giving 4 stars as it is always cold.

Always use this store. Staff are so friendly there's a new manager called Will what a nice man happy and friendly. Nothing is too much trouble. All the staff are wonderful never had a bad time in there. Keep up the good work.